Terrible customer service!! They took my money for installation and then just didnt show up. I called customer service. Was told a supervisor was on the line but I couldnt hear them so I asked for a call back. I was told supervisor would call back immediately, that was over an hour ago. Ive since called back several times and gotten the run around until my last call, which the agent said EarthLink didnt even service my area! What kind of company blatantly steals from customers like that?