Much needed relaxation! Lovely artists and atmosphere!

Amazing place. Friendly staff. Quiet room upstairs where you can enjoy your pedicure and visit with your friends.

We reserved the private room for a bridal party. They didn’t put us in a private room. I asked for simple nail art and they said they couldn’t do it. Very rude. Overpriced for what you get. Do not recommend. Edit: While 4 of our techs were 1-2 stars, 1 tech went above and beyond. Thank you Oschi for taking care of our Bride.

PSA FOR MILITARY THAT LIKE THEIR NAILS DONE BUT GOTTA KEEP EM SHORT: Ohhsheii does an amazing job at making your nails look natural and classy. She said short nails were one of her specialties and I can see why.First time in and really enjoyed it! The ambiance is great and so is the customer service.

Always great service and fantastic quaility

I have been visiting the Lounge for years back (at least for 9 years) and I only used private rooms each time that I have visited (always a guest in tow alongside of me). I reserved a Private Room again upstairs the Sunday before Mothers Day weekend, and was thoroughly embarrassed at the service and etiquette received. They explained that they normally do not book appointments for Sunday, but found mine in their computer. The man up front (after myself and partner waited, waited, and huffed for 30 minutes past appt. time) rudely asked ME who booked my service? They then left us sitting at the bar for 20 more minutes (1 hour total at this point) while asking different staff if they could take us upstairs and do our manicures and pedicures. The staff all said, No! and I quickly asked for the manager. She was curt and offered us zero resolutions and still no service. The business has CHANGED for the ruder, the less timely, and seasoned, loyal customers no longer matter. Any suggestions to a new, private, local spot that completes both Pedicures and Nails?

Great nail salon I am very happy with my mani,pedicures. Love Ms Donna she the best.

I went in for a pedicure while visiting family. The receptionist/possible manager must be one of the rudest people I’ve ever met when going to a spa. It’s like she was angry she worked there and you arrived. I did have a great experience with the woman that actually did the pedicure. She was really sweet and did a decent job!

It been good a few times in a row but the last two times my wife and I have gone, weve been paired with very rude and rough handling workers. So Id say its hit or miss overall. But the first few experiences were very pleasant.

The customer service was awful... I called to make appointment for me my mom and sister and was told it was set for 3PM. When we got there the young lady said she didnt make appointment because I didnt have to and we had to wait for 15 mins. I asked why was I told it was set and to come at 3. A man I guess was the manager came and was very rude and unprofessional to us. So I snapped giving him the same energy he was giving me. So we just left and went somewhere else. Im from Ga and was visiting family and was referred to this place by a family member. I informed my family member of the situation and she said she knows the owner and would let them know what took place. She said that she never had that experience at this place. So to the young man that was very rude you are the reason for this bad review.

I happened across this place to do a last min nail fix. So glad I did, the service is great, the location is clean and the employees are nice. Bonus they have wine, so if it’s your time away to relax and unwind it’s an added bonus.

I love this place, the owner did me a Chanel set of nails they were so pretty she’s definitely the best The receptionist Nicole is really good

Always clean, staff are friendly and every design Ive took to them they have done it. Never did anything I didnt like.

Jenny, the owner was horrible. She called me vile names then hung up the phone on me. I called back and spoke with another employee, who told me that Jenny is just that way, because its her store. My experience here was the 2nd worst customer service Ive ever experienced in 59 years.

There was something very off with the white lady receptionist. She made it very awkward so we didnt actually receive service because the environment was unwelcoming. And when we told her that we decided to leave after 30 minutes, she got an attitude.

The lady was rude and ruff with my hands. She nicked me on the side of my thumb and I started bleeding with the nail file she did t offer me a bandage instead she put nail glue over my cut & the nails were overpriced... don’t recommend t

Complimentary wine and a fabulous job on feet and hands. My regular manicure lasted 10 days without chipping. Even with flip flops regularly, my toenail polish didnt chip either!

Have been 10 or so times in the last few years, normally good experience. Man at the desk/on the phone was incredibly rude and condescending.

The receptionNot is very rude and the workers have attitudes and very disrespectful. First and last visit.

Absolutely the best experience that Ive ever had at a nail salon. A little on the pricey side but its completely worth it!!!❤❤

Love this nail salon 💅🏽! The salon has a very soothing atmosphere and they provide quality service. Well worth the money ❤️

The place looked nice. Every one was nice, but rushed through my nails and toes...The polish on my nails came off right after left. Do not recommend spending your money. Was to expensive for what I actually received.

They did a good job but they were super expensive I didnt evenn get fake nails i only got my natural nails painted and my toes no fancy designs either it was 120$ 🤔🤯

Very friendly staff especially receptionist who made sure we were comfortable and our beverage requests were fulfilled quickly. Very nice clean shop. Almost no wait time eventhough very crowded.

I had an 11am appointment but found others getting services before Im. I was very upset to say the least. I ended up leaving

Freaking loved It!! Warm comfortable environment and they serve WINE!!

Went to get my eyebrows waxed. One woman started my wax. She got through half of one brow and between my brows before she realized she did not know what she was doing. She asked me to wait there and she left in the middle of my wax. Another woman came back minutes later to finish the job. A full day later my face is still red and in pain from the wax job of the first woman. Worst waxing experience of my life. I will never be going back to nail lounge.

KC McCall is the best at facials ! Awesome communicator! Goes the extra mile to make you feel comfortable and covers all the small details! I highly recommend her! Thank you KC!

They did so perfect and are very friendly

I had the best pedi I have ever had in my life! Liz was excellent. Such great conversations and very personable. She sure has true talent!! Clean and professional, quick yet brushed, this was by far the most relaxing exhilarating experience and Liz was just the lady I had been looking for to make it that much better. Thank you for being you! See you in a couple weeks ♡

I wanted a medi pedi which was 40 bucks. I informed the lady that I wanted a dip. Once I picked the color on the selection chart. I sat down. She performed the services and I ended up paying 121. 27 dollars for the gel paint on my toes. 27 dollars for the gel on my fingers. 27 for the clear dip. If they didn’t have the color of the dip why not say that when I informed her that’s what I wanted. Why would I pay extra for the color on my toes? The service was ok. But I didn’t get anything that should have cost me 121. No nail decorations or anything like that. On top of that she dipped my nails in the clear dip container. When I asked if she could poor some of the dip into another container, she poured all the dip into another container and then poured it all back.

Great relaxing environment. Excellent service. Good selection of colors. Nice beverages. Wine if you drink & ice water if you abstain.

Worth every penny got acrylic two weeks ago and they still look like they were just done!!

Great service, lots of options, complimentary wine!

Oh my goodness this place is excellent. Katy gave a great pedicure. I can not wait to be back around this area to go back in. Love that they give you wine and everyone there was super nice and very professional.

Great service!!

Was in Pensacola from Houston for a wedding and desperately needed my nails done. I got the shellac on my real nails. They were done so beautifully. I always get shellac and my experience is that it usually lasts 2 to 3 weeks. This time, it barely lasted 2 to 3 days. I was working on my computer and on one of my nails, the gel popped off of my finger nail like it was a press on nail. I laughed it off at first, but then a couple of hours later, another one popped off. Then the next day, which was day 3 after getting them done, a third one popped off. This was so weird. Apparently, the tech mustve mixed up the process of doing the shellac, and my money has gone down the drain.

I scheduled 3 full sets for 9 am. When I called and made the apointments I told them we were needing to be out by 11 due to work and we wanted to all get our sets at the same time.They asured me that it was no problem. When I got there there was only one person who could do full sets. Why would they schedual 3 apointments at one time when there is only one person that can do the full sets? I dont apriciate my time being waisted. I will not be back.

Nail lounge is amazing!!! It was my first time here. The staff is friendly and clean!! Ms Kim did an AWESOME job on my Napa pedi!!! I will be back

Loved it. Best place ever ❤

Over priced. Rushed on my pedicure. As soon as I left the paint started to come off. The lady who did my nails was very rude. Not worth it. Will not be returning.

My mother and i had Mrs. Shay. She did an amazing job. This was the best pedicure we have ever had, she took her time and she was very gentle. Thank you so much.

Carmen did a wonderful job on my nails, she pays attention to detail. Kay did my pedicure she was attentive and personable.

This place was recommended to me by a friend. It was pretty busy as to be expected on a Saturday. I was told my wait would be 15 minutes before I could be seated. They asked for my name and added me to a list. They offered me my choice of wine or champagne and I took a seat at the bar. I was fully expecting my wait to be longer..... oh well at least I have wine. A couple sips into my wine and the receptionist calls my name shows me to a pedicure chair and tells me my nail techs name will be Tyler. Tyler comes out and he asks my name as well and what services would I be getting. I let him talk me into the delux pedicure because I am loving the wine and customer service here. By the time I left Nail Lounge I was very relaxed and pleased with my experience. The staff smiled and laughed at lot it becomes infectious. Plus the wine helps.

Very clean. Employees were really nice. Got in quick, and nails in a timely manner ❤

Nice people complimentary drinks, relaxing place for my daughter and I

I love the nail lounge

I’m down here visiting a close friend and we decided to get our nails done together. The staff was so nice, the place was very clean, and my nail technician Nina took extra good care of me — she even fixed a crooked nail I didn’t notice without having to be prompted like I’ve experience at other places. It was the absolute best experience I’ve had at a nail salon. They obviously care about customer satisfaction and when I come down again I will definitely come back and ask for Nina.

I acquired toe fungus. The gal sliced over my toe with the metal file. Bled.

It was my birthday and my bff treated me to a pedicure. Even though we were a walk in, we only had to wait about 5 minutes. I was surprised as they were quite busy. The receptionist was very professional and attentive and both of the techs did a great job.

Great experience all around. Feet smooth, good massage, glass of wine, comfortable chair, polish still on with no chips 2 weeks and several pool trips later...will go back!

Technician did a nice job. The gel polish is $37 extra...a bit excessive considering most places only charge $20. Other than the expense, good pedi.

I love this place you can literally sit down with almost anyone and get good nails. But ask for Ann she is amazing!!

My boss bought all us of girls gift certificates for pedicures. Three of us called and made appointments two days prior to come in at 2:15 on a Saturday. I guess if you walk in there would be a wait, but it is a busy salon so just out of courtesy I would always make an appointment. This is not the salon at Wal-Mart where you can walk in and wait maybe ten minutes. Since we had an appointment we were immediately able to pick our colors and be ushered to pedicures chairs. However, much to my surprise the lady in reception told us that once we picked our color we could go upstairs. None of us had been there and did not know what to expect, but they put us in a private room with four chairs and a T.V. We were immediately offered drinks and recommended raspberry champagne, which was delicious! The three techs who did our nails were extremely courteous and nice. We had seen the bad reviews and were glad that we ignored them because we fully enjoyed our appointment! After our pedicures were finished they did not rush us out at all. They let us sit in there and drink and watch television until our toenails dried. We have decided to make this a monthly ritual. The moral of the story is, chances are, if you call ahead and make an appointment you will have a more pleasant visit because they are expecting you and can better accommodate, rather than having a bum rush come in on a Saturday afternoon. We got the basic pedicure package, and it was not any more expensive than other salons, and they offer so much costumer service here and free drinks!

If you have questions maybe go in, you run the rick of Savanna answering the phone and she couldn’t have sounder anymore annoyed by my 2 questions. So I won’t even go there to see how anything else is there just by how you are treated on the phone.

Loved it, and I’m sorry that I don’t remember the gentleman’s name that waited on me, but he loves to garden and is a Granddaddy. What a nice person, and excellent pedicure and manicure!! The glass of cab was very welcome. 😉

I apologize. How can we fix this? None of these words were used. While I was talking to my daughter in the seat next to me, and not paying attention to the tech giving me a pedicure my feet began to hurt. I asked her what she was using on my foot. It was some kind of scraper. She scraped the skin off my toe. The owner tried to explain away what happened that it is within state guidelines to use this equipment. Really? You broke my skin and did not offer to take anything off of my visit or apologized. The manager that just left epild never have acted like that. Customer satisfaction and appreciation should be first. What happened to common courtesy.

Good nail salon. Jenny, the owner, is so sweet. Excellent customer service, they make you feel so pampered.

First time I came was decent besides being rushed and charged $10 more without being told. Second time I came in the person who did my nails said they were the owner, so I expected it to be good, I was very wrong. Not only did she make 3 fingers bleed, which has never happened to me before, but she did a terrible job. My nails were thick and uneven and crooked, and she ground my nails down so thin that my nails are the thinnest and weakest they have been in my entire life. I have naturally strong and resilient nails but they are the shortest and thinnest and weakest I have ever experienced and I cant even scratch myself or pick something up without my nails completely bending and it is painful. Ive had my nails done dozens of times for WAY cheaper and had them turn out way better. Completely turned off from allowing anyone to touch my nails again.

Decent color selection, with dip options, typically quick but appointment encouraged. Quality of service not always the same but generally pretty good

Nice relaxing atmosphere complete with wine. Staff is friendly and helpful. Highly recommend.

First time and they did a great job!

Pretty salon very spacious- free wine with service

Absolutely hated it. Its too expensive. I got a regular pedicure and it was $27!!! I can get a set of fake nails somewhere else for that price. Also, I went with my older sister and her friend, a bride to be, and instead of congratulating her for being engaged, they just asked us if we wanted to spend $10 on a cheap wine. The lady who did the bride to be pedicure was terrible, too! She didnt speak to her or smile and didnt rub her feet, which a normal thing to expect from a pedicure. The customer service and pricing is not worth it. Theres better and cheaper places to go.

My husband and I went in for Pedicures. We were greeted as soon as we walked in. It was very clean and everyone was extremely friendly. It was a very relaxing experience while we sipped on Champagne!! I highly recommend this Nail Bar to everyone!❤️❤️❤️

This is a great place to go, but be prepared, that means they are busy!! Thats okay though because the front desk staff are very welcoming and friendly. I recommend an appointment if you can, but walk-ins are welcome. No appointments allowed on Sundays as its walk-in only.

I have been several times recently to have manicures, pedicures and to just have one nail saved. They always show me a list of prices for various services. I always know exactly what I am getting and the price. No surprises here. I find the prices reasonable and the services extremely good in a very relaxing atmosphere. I will continue to go back to this shop.

The full set I got cost more because I wanted coffin shaped nails, on top of that my nail broke the next day picking up a garbage bag from a cabinet. I hadnt hit my hand or anything hard and it just fell off. I called to get it repaired, and it cost me $5 to fix it and then another $5 for the polish. The fixed nail looks different than the full set. She didnt even ask how he did it, she did the coffin design her own way instead of shaping them like the rest.I WILL NOT be patronizing this location again. The guy who originally did the nails cut my skin on my thumb because he didnt take the time to push my skin down away from my nail. Ive had better service in the mall nail sweat shop.They are over priced for average service.And their polish selection is few with a lot of the same color just different names from the companies

Expensive but friendly staff. Didnt have the color I wanted they worked together to create it . Not bad . The technician (older lady (wears glasses . Sits closest to under the steps in the back right made suggestions and worked my nails to perfection . It was my first visit with them and the ladies left a good impression .

Van and Pete give do the BEST gel manicures in town! They last so much longer because polish is not all over your cuticle when you leave!! I have worked in numerous nail salons and this one is definitely up to par. Give it a try and ask for Van or Pete!

I have had my nails done there 3 timesI love it my nails They last almost 3 weeks before I get them retouch againThank you Nail lounge

They did my manicure with gel polished. I had go back again to repair the next day and they cut to much of my cuticle. I will never return...

I popped in one afternoon with no appointment hoping to get a set of acrylic nails. The staff was friendly, told me of my expected wait time and didnt push additional services. It was a hassle free, wonderful experience! Even though I have to pass 10 nail salons to get to this one, I will be back!

I went there to just get shellac polish, and kept getting pressured to get a full on manicure. I kept telling her I just need the color. First of all, she seemed to be a rush to get it done. Secondly, she barely spoke the whole time. At the end, I noticed she had missed the sides of some of my nails. I informed her, and she fixed it. But blamed it on me, saying that if I had gotten a full manicure it wouldnt have happened. I definitely will not be back.

How did I just walk out of here paying $50 for a plain shellac manicure?? I’ve never even paid close to that even in Hawaii and San Diego. This place needs to reevaluate their prices! There’s no way the service I got was worth anything close to $50!

There is only one thing good about this place: the girl who does my nails. The rest of the staff is rude, I had to wait 30 min WITH AN APPOINTMENT, they dont have many nail polish colors. Take it from me - there are better nail salons around- I tried this one bc it was closer to my house

Everyone is always welcoming and get people in as fast as possible. Wonderful service highly recommend

This was the Gulf Breeze location! I was attempting to get a fill and a pedicure here. Pedicure went okay! However when the tech began working on my nails she did not lay a towel on the nail bar. The table already had left over fill powder from the previous customer (where my arm rested because there wasnt a towel up there). After she worked a while, I asked if she would put a towel on the table (thinking perhaps she forgot). Wasnt the case. She placed the towel up there as she proceeded to shake her head in disbelief. She continued working, however, when she started to fill my nails she removed the towel, stating, I have to move this towel. At this point I decided that I had enough and was not willing to pay for such poor service. As I was leaving she stated that the reason she didnt have a towel up there is because she was about to work with a liquid product! She further explained that she did not want to spill the product on the towel and ruin it. I have never in 20 years of getting nail service have experienced such poor customer service. In fact she may be the only nail tech in the history of mankind, practicing towel protection. I guess the fact that every other tech working around her had a towel on their table was not a big enough hint! Smh!!

Never had a bad experience. Always clean, friendly, pleasant.

I got a manicure (acrylic nails) and even though they look good, my fingers have been in terrible pain! This is the second time it has happened. There is no swelling or infections, the technician was simply rough and sloppy with her technique. This only happens to me when the technician is harsh and too speedy in the process, and it has happened both times at the Nail Lounge. My fingers are so sore that I can barely dress/undress, write with a pen, open containers, press buttons, etc.

First off it cost 27$ for a full set then another $13 for longer nails then when I said I had a design they said $10 more! A nail broke the next day and I went in, my new nail looks nothing like the others And they charged $5 for a fix that was their fault! Go to Nail Talk, they are amazing. Never going to Nail.Lounge again!!

I called ahead for a basic manicure, they said come in that they could take me immediately. I walked in to a packed lobby with a 30 minute minimum wait. Really??? Why do you think I called ahead? I walked out and went down the road and walked in to a great, and even better priced, manicure.

Dont go here!!!!! Gel Nails lasted one day. I went back and was told that they were not capped on each layer and only clear coat was used to cap at the end. I went overseas 2 days later and they started to chip again. I then paid to have them repaired AGAIN. Less than 2 weeks I had to pay for a whole new set. When I returned to the salon today to let them know that their quality was poor they told me that they would redo them but charge me. I am not happy will their product or customer service as the gel nail lasted one day before starting to chip, I paid for a repair and another set. If it had been done right the first time I would not have had to pay 3 times for a set of nails. They have lost my business for good and I will tell everyone I know of my experience here.

Poor quality products, they tried to fix it and make it right but the new product they put on for dip powder started to crack after a week. Also the shapes didn’t match the other nails, poor quality jobs both times. I don’t recommend going!

Been going here since it opened! Great place to relax. Super friendly staff.

The manicure was rushed. I got a 3 minute hand massage. Was told not enough time for more. The manicure literally took 20 minutes. Will not go back.

Always love this place. Clean and comfortable. Great service with wine and other drinks.

Horrible service, couldnt speak English and didnt understand what I wanted done

I am writing this review since Manager/Owner request was ignored (on their website). I went to the nail lounge 2 weeks ago (Saturday) and arrived there 3 hours before close. I signed in for a shellac toe polish only (no pedicure) and acrylic fill-in for my hands. The technician messed up on my toe shellac style that had been done there before. She had to start over to correct it. While she worked on removing the shellac, she told me that they would not be able to do my hands because of having to re-do her mistake. They were mopping and sweeping 45 minutes before closing. Older and elderly ladies had to be walked through due to the floor being slippery. Big legal liability just because the techs wanted to go home right at closing. I cant hide my hands and *needed the hands completed but all they were willing to do was my shellac polish correction to their mistake. I expressed that and nothing was done for me. As i sat there watching the whole establishment not help each other as a team and only worry about leaving, I became more frustrated by the lack of service and inconvenience. They had plenty of techs who could have jumped in for the mistake to be fixed properly and for me to have both of the intended services completed. They did not care. I requested contact from Manager and/or Owner via their website and no one cared to contact me about my experience. I have pictures of the legal liability mentioned and a picture of my toes to show what happened. My shellac turned from light pink to pink/gray stripes 4 days after it was completed. It was done incorrectly or their shellac was bad quality polish, not sure. That Saturday I wasted my time for 3 hours there being that it wasnt a pedicure and only a shellac polish, this was excessively long (no wait at the door). I was forced to go to the only open nail salon at the mall to have my hands completed because of their unwillingness to do their job and go home right at closing. I will never step foot there again and will tell everyone to boycott. My toes look bad because areas are streaking gray so they could not even do that 1 job satisfactorily. Unbelievable and never again. Shame on you for running your business so careless and unprofessionally.

Very clean...basic pedicure...Good job!

The woman who did my pedi was very nice and professional but the ladies at the desk was so rude as tho they didn’t want me there it was my first experience with them and I must say my last.... nothing like the things I heard.

Was surprised with the negative response. Ask for P. He is great a perfectionist. I can go 3 weeks without getting mine down and je can still save them. They dont lift. They are very clean and you get a glass of wine. Its all about who you see and there experience as anywhere you go. Ive lived everywhere this is the best nail place Ive ever been to

Very nice and lindsay was exceptional

Love this place!!! Ive never incountered such a nail tech as Danny, hes amazing. Its refreshing to go and have such a great experience everytime I visit the Nail Lounge. I 100% recommend Danny when you go. He does quality work and faster than you ever expected, but still enjoyable. Best spot in Pensacola to relax and get pampered. Staff is wonderful, this establishment is ran very well.

Absolutely loved it. Its extremely nice and clean, I was in town for the day and dropped in for a pedi and fills for my acrylics. My acrylics look better than they ever have and I messed the polish up twice while drying and they were happy to fix. Pedi came with glass of wine, and a huge assortment of scents for salts and oils. Wish it was in my own town!

It was perfect they did my nails just like i wanted if not better they had drinks and was relaxing the people were very nice and started conversation.and after all this it took just the right amount of time would defintley come back.

I had nails coming off 3 days afters... would not recommend going there

If I could give them zero stars I would. I visited this place within a 10 day window. Because the first time the lady put my dip powder/SNS on too thick and didnt come correctly. I waited until she finished to give her the benefit of the doubt to do a great job...NEGATIVE. She offered to fix, soak off and this was all after getting a pedicure too and sitting in the shop for almost 2 hrs. The only good thing about that visit was they didnt charge me for my nails. Which brings me to my visit today (3/21/19) at getting a pedicure, the lady decides she want to use whatever product she want on my SNS/dipped nails. Just because they buy in bulk dont mean not lable the products so that ALL the workers will know what they are using.Example: SNS is a 4 step process. Step 2 and 4 should be the same bottle (base).Manager said well she(worker) said she used step 4. My nails look nice this time, if the lady wouldve used the correct thing...I wouldve let her finish and wouldnt be upset, complaining and wouldve let YALL stamp my rewards cardSo now I have to go home, pull out my step 4 and finish my own nails AFTER PAYING OVER 100.00 because of POOR CUSTOMER SERVICE.GOOD JOB.BY THE WAY I DIDNT HAVE THIS ISSUE WITH THE YOUNG LADY WITH THE TATTOOS. SHES ABOUT HER BUSINESS.

My friends nail polish was old next day kleenex stuck to her nails, they were sticky.Talked in their language the whole time making us feel very uncomfortable.My tech said I did not need polish and didnt polish my nails...not what I wanted.Would not go back.

Great service and my toes still look good! Will be coming back!