Technician came when he was scheduled (actually before I got there... LOL). He was efficient and personable. Parts for repair were mailed directly to my home and arrived prior to appointment. The refrigerator is working fine and I am pleased with the service.

They didn’t show up I called the company left 2 messages and no call backI used them in the past and really appreciate themI feel that the Sears didn’t inform the companyI did talk to the the next day and their are closing my service request this promblem has been going on with this oven since Mayof last yearAnd Sears isn’t responding to my request for a replacement

Worst customer service Ive ever experienced. I scheduled an appointment and got a confirmation but the technician never showed up nor called. Then talking to customer service they could do anything except send me to a department that take 24 hours to contact you back. As a service provider they didnt reschedule.

The technician was prompt and seemed knowledgeable. He told me that with this make and model my repair was the number complaint. The refrigerator is only 4 years old and cost $2,200.00 new. The compressor had died but was still under warranty so no charge for that replacement .The technician was at my residence a total of 2 hrs if not a little less. He was here from 10:30 AM - 12:30 PM and probably the last 20 minutes was clean up and putting the refrigerator back in place. My bill which I printed out was $494.50 for labor. I dont think even the president of the United States makes $250.00 an hour! I could be wrong as Im still in shock!

Tech was great, it was the timeline of the repair I had an issue with, reported Jan 14, tech on Feb 17, first visit for diagnosis and order parts, tech scheduled repair for March 18th as first available both times. 2 months without washer and I paid extra for a warranty is just unacceptable.

Sears Technician ordered the wrong part and caused ANOTHER delay. Very expensive service call.

Hold time on the phone was horrible! Most of the time I got disconnected after holding an hour. I had to call at least 8 times to get my problem resolved. After holding about 2 hours, I would finally GET THROUGH SOMETIMES.I was told I would receive a return phone call and never did. This took over 2 and 1/2 months to complete. The Chat online was much quicker but they were unable to do anything to help except to tell me someone would call me back ....and they never did.

Ive always loved Sears I was so sad when it closed here in Pensacola. I was happy to find out it was Sears that would be doing my A.C. repairs. I was disappointed when it wasnt fixed on the first visit, but when they showed up for a second time and within 5 minutes called(without looking at anything) the warranty company and lied to them saying that the problem was something they couldnt do. While they were on the phone we asked them to let us know what they find out, and they said they would. Two minutes later we looked back outside and they had just left. So sad to see such poor service from what was such a great company, at least at one time.

I had an appt for May8 which was changed. D and J appliance repair said they had left a voice mail to change appt til Tues May 12 between 1-6. Never did receive the voicemail. On Tuesday My 12 we waited finally called said they were still coming they got here at 8:30pm, They were very good and quick replace the ice maker and they were gone. They were good but we never received a phone call to up date us they would be late.

Technician came when he was scheduled. He was efficient and personable. He returned to place the part he had had to order. The washer is working fine and we were pleased with the service.

My dishwasher, when he left is locked on quick rinse. cannot unlock it

The technician arrived, maskless during a pandemic. I informed him that I had had a flare up on the bake element in my kenmore oven. He opened the door, said “Yep, that’s it” and started punching stuff into his phone. He then informed me that the cost would be $444 and that he would have to order the part and he would have to return to install it at an additional charge unless I wanted to try to install myself. Part would be shipped directly to me within three days. I chose the latter. When I received the receipt ( after he left), I was charged $245 for labor instead of the $99 diagnostic fee indicated in the service request. Calls and online chats with customer service revealed that the part was on backorder with no anticipated delivery date as they were waiting to hear from the vendor. However, the part is shown as in stock online with a delivery date of June 16 and $50 cheaper than what I was charged! I requested cancellation of the part order and a refund of the cost But the agents were unable to provide a confirmation number or email confirming. I was told that only the refund department could address my concern but there was no way for me to contact them directly. Instead, I must wait for them to call me within the next two to three days. My only recourse is to dispute the credit card transaction. My experience with sears home repair services has not, thus far, been satisfactory. I will update if sears responds.

The tech was very pleasant. Made 2 trips for the repairs. However it still does not wash the dishes. Am having to rewash by hand. Have to call them again. Were to call me back after Sears reviewed video and never called. I have called several times and Peterson Appliance does not return my call.

Put out $300 and my machine is just as dead as it was when the tech arrived. Tech said machine was checked and running fine, totally untrue. Ive left a negative review on Yelp and have filed complaints with the Chicago BBB, FL Attorney General and FTC. I feel I was the victim of a scam and calls to customer was of time. I purchased a new machine from Lowes and have filed a complaint with them as well.

Service was outstanding. Annual check-up on all three appliance was donein a timely manner. Ice Maker was thoroughly check out and everything wasworking great.

So great! Taught me about my machine and got the right solution. Was very knowledgeable about appliances and even gave me great advice on plumbing issue I was having with my noise levels. I was very impressed. Nice appearance friendly manner and extremely helpful. Dishwasher is all good!

Service rrepairman was on time and did a through evaluation of the problem. then checked wit supervisor and worked out a satisfactory solution. Great job, Joseph

Great job. Knowledgeable, friendly representative came and fixed issues! Very pleased.

Technician came by on 11/11/19, said I had a leak on my condensing coil, took some photos and left. Multiple phone calls over the course of three weeks were made to several departments with follow-up appointments scheduled and then cancelled by Sears, but I still had no answers, a repair, or a resolution of any sort. My appointment of 12/02/19 (three weeks after the first and only service visit) consisted only of a 4:00 PM phone call from the technician stating that the repairs were not covered by my protection agreement and my out of pocket cost would be in excess of $5,000. And this was for replacement of the condensing coil only, nothing else! But at least I finally had an answer. I don’t usually do reviews but after quite a few of these “how did we do, please rate our service” emails I figured I’d do one. In short, the service and experience was absolutely lousy.

Since the repair, I have washed two loads with no issues. Only time will tell, in the long run. I was very surprise at how quick the repair went. Again thank you

The maintenance man sent by Sears was fabulous. He resolved my washer dryer issues and provided recommended tips to improve performance of all my appliances. I look forward to his yearly appliance maintenance check ups. Thank you Sears for employing such a talented caring person who provides the best customer service possible expected by the Sears name.

The problem was solved by the hands of a very skilled technician. I was very pleased with his manner of checking things out as he went about finding the bad sensor and replacing it with a new one. He also pointed out things I could do to make the refrigerator run properly. Im very satisfied with the end results and appreciate the technicians knowledge. We have been Sears customers since the 60s the quality of everything we have purchased has been excellent.

The technician arrived at exactly the time he indicated he would. He was very professional and efficient when it comes to repairing my lawn tractor. He worked quickly but thoroughly to resolve the problems with my tractor. It was a total pleasure having him come to my house and work on my equipment. Thank you for sending Eric to my home for the service call... Job well done.

The repairman was fast, friendly and left no mess. I will never purchase an appliance that I can not get the Sears Master plan warranty with. They stand behind their warranty unlike Lowes who you have to fight to get them to repair a warranted item without telling you that they are going to charge you.

Great service by the Sears technician. He thoroughly explained everything about the service call. He quickly diagnosed the problem, and after getting the repair parts, fixed the refrigerator. So far, the refrigerator is back to normal. Our refrigerator was out of warranty. The cost of repair was very reasonable. Were very happy with Sears Appliance Repair, and recommend it to anyone in need of appliance services.

The technician was great. He seemed genuinely upset that we had been dealing with an outage for over 3 weeks. The fact that this particular fridge (Kenmore elite) has failed us 5 times over the last 3 years has upset us greatly. We are not impressed with how the quality of Kenmore products has declined over the last several years. They used to be so dependable and would last for several years. This is no longer the case. We are in the process of building a new home and will ABSOLUTELY NOT be using any Kenmore products. What a complete waste of money..... not to mention the time I’ve wasted meeting the repairmen on multiple occasions. The window of arrival time, between 8-5 is ridiculous and super inconvenient for anyone that is employeed with an 8-5 job themselves. An entire day off from work to sit around and wait????? I waited one day till 4, I could have gone to work and taken off a little early. The wages lost as well as the loss of food I have incurred has been terribly expensive for me, not that any of your customer service representatives care at all. They are masters at keeping the customers from dealing with anyone who has any authority.In summary, it would be outstanding if the manufacturer would stand behind their product and expedite any repairs needed. As you can see, we are very dissatisfied customers.

Technician was quick in doing the repairs, but failed to give excellent service when he left cleaning up after him up to me. I had tried to defrost the block of ice because the defroster was broken ahead of the scheduled repair. The technician was required to bring in a heater to defrost the rest and chipped off the weakened ice, but after the repair simply left everything, water and ice just sitting in the bottom of my refrigerator. Prior technicians had assisted me with the cleanup similar to this incident before. Maybe a policy change, maybe not, but I felt it worth mentioning since Im the customer and appreciate those kinds of extra mile services.

After 7 years the door gaskets on our LG refrigerator needed replacing. The tech ordered the gaskets and installed them shortly after they arrived. He also thoroughly vacuumed and cleaned the fridge. We were very pleased with his professionalism and knowledge of our unit. We also like the feature on Sears email notices of tech arrival that they show the picture of the tech. We think that is a nice security feature. We highly recommend the annual warranty program for any appliances which may cause problems, such as the refrigerator and microwave/oven combo.

On time and very thorough. Courteous and knowledgeable. Fixed the problem & wished me a good day. Very pleased.Jim Seymour

Technician was courteous, knowledgeable, and efficient. Repairs were well done. I liked the notifications we received from beginning to end. Great job by everybody!

Calling in to schedule the appointment was a nightmare & they didnt change out the water filter. They said the dont do that. When I called that was what I told them I needed taking care of along with the yearly maintenance. Would have been nice if I was notified that!

Repair was handled quickly and smoothly. The technician came, analyzed the problem, and a part was promptly sent to us and I installed easily upon receipt. I actually liked that solution since we didnt have to wait for a return visit. Well done.

James was excellent! This was the second time he has come to fix our refrigerator and is by far the nicest, most professional man that Ive ever dealt with in my home. Thank you, James!

After a lightning strike my Kenmore stove did not work properly. The cooking surface appeared to work, but the oven, timer, light etc did not. I contacted Sears and a technician arrived on time. He said the control board was gone, tried to order a replacement only to find this model was no longer available. I reluctantly started looking to replace the stove - approx. price around $1200.An electrician later came to install other equipment and disconnected power to the kitchen. After completion he mention that he had turned both power connections to the kitchens back on. My stove worked as it should.Was it a fluke? Should the Sears repair person have checked that power was coming to all parts of the stove before deciding what was wrong?I think the latter.AKR

Dale our technician for the past several years is always prompt and willing to share his knowledge. Thanks for a great job as usual.

The serviceman was very good, Sears was helpful, but we had to wait a month for them to come fix our washer. Really great, slow service!

John checked out my oven. Said there was nothing wrong with it and took the time to explain how my oven works. I have put this information to work and I am getting better results when baking. Yay!!

The service I received was just wonderful. The service man was polite and very knowledgeable at what he had to do. The television is good as new and the picture is beautiful. Thank you for your very good service. he only thing I have to complain about is the fact that I had to wait the first time tillseven (7) oclock in the evening. the second time he got here around four (4) pm.other than that everything was very good. He is a very nice gentleman.Thank youMs. Letha Monroe

Bill and the other technicians who have served our home have been just wonderful! Very professional, integral and truly display a desire to make sure they do the job well! I am very happy with thiscrew who serve the Pensacola area!

The repairman IDd the issue with my washing machine in about two seconds and repaired it right away. He was very pleasant and professional. Id already had someone else look at it twice with no success or solutions.

Good price with great service

The service I received was great. The service man was polite and very knowledgeable. Thank you! Great service!

They wouldnt even repair our BBQ Grill. We have had Sears Appliance Repairs Warranties for years for everything we buy from them. They said our BBQ Grill was not warranted due to rust. We didnt cause this. We have it under cover all year long. It is a faulty BBQ Grill. Then we asked for a refund of the money that we paid for the Warranty, they kept cutting us off. We had called back 4 times, and then just gave up. I will not buy anything from them again.

Checked out 8 different appliances with ease and efficiency. Arrived on time and both techs were pleasant.

Technician was really sharp. Really appreciate this knowledgeable individual taking care of all three appliances at the same time frame.

Sears always provides qualified, friendly service reps. I like the calls, text and email reminders and notifications and up to date arrival time.

Great experience in comparison to the fact that no one has to shown up to repair my dryer that I called for, I think, back in February, I suspect some changes have been made! Also, repairman didnt mention my riding mower and I also forgot it. Am I suppose to call for a yearly check on it also???

Simple call made to setup repair on my riding mower via the internet. Confirmation was received by email. On the day of service call, I checked repairmans online scheule time and directly spoke with him while he was in route to my home. Machine was repaired within 30 minutes and is now running like new. THANK YOU SEARS......😎

Repair was quite simple. Turned out to be a loose connection. I believe the cost of the $105 service call was high. At any rate is is repaired. Satisfied.

First visit was unsatisfactory. Second appointment was canceled due to no tec available. Hope third visit is the charm. Three days of lost wages for a basic PM check. What has happened to Sears service?

Very good service. Polite and did not make a mess! Would recommend

Have tried to get my 97 yr old fathers lawnmower repaired since April!! A couple of no shows by repair service. Said the repairman was sick, but didn’t let us know until after service time frame.After multiple visits... still not repaired. Now another visit set up for June!No help from anyone of the 3-4 phone numbers I have called. I got corporate number but on hold and no one answered.

Two weeks ago today my dryer quit working. I immediately called Sears to have someone come to check it out. My appointment was the following Monday, December 3. The repair man said dryer needed new starter and he would have to order it. The part arrived the shop on the following Thursday and again, I had to wait until this past Monday, the 10th for the man to install it. When he got here, he realized hed ordered the wrong part so now that part is on order and I have yet to hear from him. Ive called Sears and they say they cannot expedite the process. To date, I still have a non-functioning dryer.

Technician was very knowledgeable and professional. Had my frig quiet add a church mouse in no time.

FINALLY! After a year of issues with my washer the best repair man in history came out & fixed it. (fingers crossed) First he called & ask about the noises, previous issues and what I was doing when it croaked. Much like your physician does before treating the symptoms. This was the key to the repair. He asked questions. Everyone else over the years was repairing what wasnt working - he fixed what was causing the washer to fault the other parts. Thank you, thank you!

Outstanding service performance by obviously well trained, well-equipped and very polite individual. GREAT !

My appointment time was between 8AM and 5PM . Serviceman arrived at 7:30. I had no call from the serviceman until he was on the way @7PM. There were two men on the truck. A considerate serviceman or service company would have given me a courtesy call of the delay.The serviceman came thru my garage rather than the front door. When I opened the door he barged in announcing Im here to fix your microwave. No explanation nor apology for the late hour or delay in the appointment.Previous serviceman when delayed called with an explanation for the delay and asked if an after 5PM arrival would be acceptable.

The technician was very professional and although unable to fix our problem directly, provided us with the information necessary to bring this matter to Sears attention.This problem has been satisfactorily resolved.Thank you.

When I called asking to clean blower and evaporator on air Condtion they were very helpful and arrange forRepair man to come,the repair man came and said before he came in the house you are not covered, he will do estimate to clean it. He did, why when I called did not tell me you are not covered they could saved me from waiting half a day for the repair man, and they save time and money for the repair man to come here.The repair man give an estimate twice as much that the estimate I had from a co. couple mile from my home.It is a poor management from sears to spend so much money to come here and tell you are not coveredThe estimate is twice as much as local market, you put your self out of business, I was ready to pay if it isReasonably priced.because I waited for you for a weekYah this is my first dis appointment with Sears in 40 years.

Very poor. Finally gave up trying to get it repaired through Sears. Actually disposed of the item and purchased another from one of Sears competitors. Real shame, my family has dealt with Sears for 50+ years. After two poor experiences I have decided limit my dealings with Sears. I really wonder who is at the helm.

Still have not had my service completed. It seems the right hand doesnt know what the left hand is doing

Technician was excellent. phone procedures ancient. appointment required window of 8am to 5pm. totally unsatisfactory !!!

Amazing service and well-worth the money!! No hassle, convenient & economical! Thank you!!

Althea is a great repair person. She is very intelligent and knows her business.

Quick service call. Service person was knowledgeable, professional, and friendly. He gave us pointers to help eliminate future problems.

The repair ended up being a multi-part affair. As a result of checking the initial install, a few more problems were discovered.The additional parts and service calls yielded good results after the third try. The slightly lower rating is certainly no fault of the repair group. The machine problems caused a few trips to the laundromat. At the LGs relatively young age, that was distressing, as was one no show. So far, a relatively happy ending.

Terrible. Over the years I have purchase a lot of items from Sears, tools, matrass, vacuum cleaner, microwave, range, refrigerator, and many other expensive items. Never Again. The simple replacement of the oven light bulb cost me $149.43. Wow, did you rip me off. I will never do business with Sears or Sears Home Service again.I would file a complaint with the BBB but I doubt that you would care. Your reputation is falling like a rock and I hope you will soon be forced to close and go away. In the future I will do my business with companys who care about their clients, not just home much of a quick kill they can get in cash. It appears Sears knows its not going to get repeat business so you rip off the customer for all you can on the immediate service.The service man said he did not set the price but someone on the other end of his computer did. What a convenient way to avoid responsibility.I will never step foot inside a Sears business again. Nothing more than an act of theft. It is disappointing to see our American Industries ripping off customers this way.

I had an appointment on a monday to come on a following thursday and they never showed up. They contracted another company to come. I called that company. They said they couldnt come because they just got the notice. I called and the best they could do was reschedule for the next week. They told me they would send $30 for my troubles and I have still not seen it. It has been 2 months. I have a service contract. I am disgusted with this service. I had to call a repairman at my own expense. I emailed the big boss. I just got an email telling me to call the service department to reschedule. I have been with Sears for over 30 years. I have never had service like this. Its gone downhill.!!

Eric the Repair person, was very personable and offered excellent service on my washer and dryer.

The technician was prompt and polite. He was also thorough in his explanation of the issues found and needed repair.

Our Kenmore Elite dishwasher (2 years old) has NOT been fixed after 3 trips! We have spent a total of $460, I missed 3 half days of work, and was without a dishwasher for 1.5 months...going in 2!! When we called to say, we are not happy and just want our money back and we will buy a new one, the CustomerCare rep snapped, We DONT give refunds! Needless to say, it went South from there! Even with me vowing that Id NEVER buy another Sears appliance!A better response from them should have been, we want to make this right for you. If we cant fix it in one more visit, we will give you all your money toward a new dishwasher. I do want to say that we loved our repairman, but he did not seem familiar with this dishwasher and had to search for information on how to repair. Im sure its because they work on everything.Devlynne Barnes

Would have been 5 stars but they could not remove the bolts for a blade change.

Place is closed and demolished. A Bjs is going to be here now

EXCELLENT TECH. TOOK ALMOST A WEEK AND A HALF TO GET PART

The service repairman was very professional and did a great job.

Very knowledgeable and efficient. Courteous and had a great experience with this repair.

The service provided on Feb 3 (washer) was excellent -- a very capable and polite technician made the repair very quickly and completely. I appreciate his ability and integrity.HOWEVER -- SEARS service leading up to the arrival of the exemplary employee was totally unacceptable.Problems began with a maintenance contract renewal coordination that went on for weeks -- Then I had appointments for an annual maintenance check (7 appliances) followed by a repair on the washer.I had no-shows or last-minute cancellations on 4 or 5 appointments, beginning in the first week of December 2015... thats almost 2 months of delays in being able to wash clothes....over Christmas.. with company... and the sheets, towels, etc.I had to keep calling in to your offices... no one had shown up....or no one had called.... or parts had not been ordered..... or appointments had been cancelled... and on.I literally spent days of hours on the phone trying to get a correct and complete copy of the contract renewal and then trying to get my washer repaired. And much of that time also required SEARS employee time.I have received numerous requests for feedback from your employees, but -- even though a phone rep may have been polite and told me was that all was corrected and that Id have no more problems -- I did not respond until I actually had results from the interaction. And -- repeatedly -- results werent there.Politeness alone does not warrant an excellent review.One rep even told me she was sending a $30 gift certificate because of all the problems... That was approx. 2 weeks ago and nothing has been received.All of my appliances have been purchased at SEARS.I have maintained and renewed multiple service contracts with SEARS. I have been satisfied overall and highly satisfied with the local service coordination for over 10 years..... UNTIL NOW.Something has been drastically changed in a very inefficient and unprofessional manner.I believe that changes have been made in efforts to minimize employee time required for various tasks, to minimize OT, to improve the bottom line........ well, the reality is just the opposite. It appears that workers are cutting corners (at the customers expense) to try to meet some numbers they are being judged on.... unfortunately, the numbers appear (from my experiences) to misrepresent what is being accomplished. Another possible issue -- training programs may not be effective.You must be sure that the appropriate behaviors are being rewarded. Otherwise, employees will find ways to beat the system; chaos, disgruntled customers, and lost business will result. I want to maintain the relationship that Ive had with SEARS for many years.... but not the horror story experienced for the last few months.Please make corrections that make good business sense!

Very professional great service. My refrigerator is working great now.

Outstanding repairman, knows what he is doing!

Serviceman arrived on time, performed the required repair of my Craftsman Riding Mower expeditiously. I do have an issue with your Chat agents that insult my intelligence with solutions that are not necessary

My newish dishwasher has not worked in over 6 weeks. They have come out a total of 3 times with the attitude of not wanting to fix it. I fired them today and will hire another service provider. Not happy!

Having identical problem with washer. A significant amount of water is leaking into the tub after the wash cycle is completed and the machine turns off. I will call Sears after I return from a medical appointment this morning.

Always great service & repairs on my garden tractor at my home!

Once the repairman arrived the icemaker was repaired in no time and I have not had any issues since. Great job!

I have been using Sears for warranty service for years and I can say that their customer service has fallen dramatically. In the past when a repair was needed under warranty, someone showed within a couple of days. Now my dryer has failed without any warning and its going to take 3 weeks for someone to show. The parts showed up a couple of days but after the initial call. But after repeated phone calls over the last week they still say that there is no wat to move my appointment up sooner. Either every Sears appliance in the area is broken or their dispatch system is broken. Either way, Im no longer going to bother paying for the Sears warranty if this is the service I get.

Overall top notch. New the problem and went at it. Very good.

The repairman not only fixed the problem for which he was dispatched but also repaired another problem a previous repairman said couldnt be fixed. The repairman was courteous and friendly.

The service repair man was wonderful.

I would like to thank sears repairman for the great service.

I was very happy with the repair of my water heater. Thanks!

Service was well performed. The serviceman was very knowledgeable, skillful and swift in the repairing of my dishwasher.

Service and testing was great, couldnt ask for more.

Amazing and fast service. I will always use Sears for my appliance repairs.

The repair person was very knowlegable about the product, and took care of it.DC McLain

All 3 guys did a great job

2 different repair man and washer still not fixed

What a nightmare it was.

It was very unsatisfactory! The tech from AL enterprises was not certified to work on gas I had to wait til today 6/19/17 before the repair was made!

The technician replaced the discharge hose which had been leaking. He reset the dishwasher in its space and reinstalled the kick plate and door seal. There is a clicking sound when the door is opened, think it is just interference between the kick plate and the bottom of the door, it should go away after a few cycles of door operation.

Excellent technician and great service.