I would like to say that I had one of the best service calls today that I have had in a long while. Thanks to Ryan who arrived at the beginning of my appointment window (YAY!). Ryan listened to my explanation of what had been going on with my AC for about a week. Ryan advised me of what he thought my problem might be and what he would look at. He also recommended the companys service plan and explained how it would be beneficial for me. I found Ryan to be sincere, professional and knowledgeable.

My mom called this company because her air was running warm, this isn’t the first time they have been called for the same issue. They put Freon in and don’t fix the root cause, a week later the house is hot again. As a professional if you know that what you’re doing is a waste of money because it’s not going to fix the problem that needs to be said instead of taking advantage of people. When I called they stated she declined a leak check, at the price of $215 I would understand her doing so. Other companies are less then $80. I have given them the opportunity to make it right, they have declined. Thankfully we have found a ethical and fair company to come out. Their charge for a leak check was $69 but they found it for free using dish detergent. The $325 my mother paid to Boutwell was WASTED and it will be $635 for the new company we found to fix the problem and replace the Freon. I DO NOT RECOMMEND THIS COMPANY. If you want to be overcharged and given the lackluster service then Boutwell is your go to.

Professional, courteous and knowledgeable! Lathan and Gaven installed my new Rheem A/C, included the preventative iWave R, and registered me for their twice yearly maintenance program (which includes all filters). They were very conscientious about keeping my home clean and disposed of all discarded items. They helped me register my products, iWave R specifically, and provided all manuals.I highly recommend Boutwells Air Masters!

Spend 6k on an air conditioner under warranty to stop working yesterday and since it’s not $$$ calling them to come out they tell me tech will be here sometime today 12-5? Such an inconvenience for anyone that works. Not on time, 10/10 do not recommend. This is not customer service.

Rick performed our preventative maintenance on our HVAC today...He did a thorough examination of our system and everything looked great, already for the hot, humid weather. Thank you Rick as always, your awesome!

Boutwells came highly recommended to us. The service we received was phenomenal. They were professional and thorough. I would recommend this company to anyone. Thank you.

They did a fantastic job installing our new system.. very professional and courteous. Made sure everything was exactly the way it it was before they arrived.

Please please please shop around before deciding to go with Boutwells. I can tell you first hand, they will be 65% higher on their service fees than other companies. Trust me, I just paid them $150 to show up and do absolutely nothing. They justify their much higher price by sending out another technician within 6 moths for a checkup??? Really??? For what?? I want it fixed right the first time! Boutwells also does not stock parts for the equipment that they sell and warranty. For real! Instead they charge you $259 for labor to install loaner parts while they order your replacement parts. Then. a week later, send another technician out to bother you, all over again, to re-install your real warranty parts. Total cost to replace a fan motor under warranty from Boutwells $449. The company we went with instead, $110. Just FYI.

I had a new system put into my attic exactly 3 months ago to replace a leaky, old rusty system that was about 30 years old. My new system that was installed in April 2020 by Boutwells is leaking through my ceiling just like my old one. This is the 3rd time that I have called them about it. Now my AC has shut off because I guess the drain line is clogged. I understand that this is not a good time to come out due to Covid-19 but we should not even be having these problems with a new system anyway! I cant help but feel sorry for myself because last summer I wasted a lot of money trying to fix the old one and now Im in debt over a new one that is not performing as was expected.

I just had a new ac installed today after waiting 10 yrs! I am super pleased with the install! Allen & his partner did a fabulous job & super fast at that! I’d highly recommend! This has been a dream for so long! Thx to Boutwells for making it come true!

Boutwells just replaced the entire AC in my mothers home. They were amazing! The tech Will was so nice! He was very knowledgable and knew exactly what he was doing. He was really kind to my mom and answered all her questions perfectly. He cleaned up after the job and made everything look great. Thank you so much Boutwells !

Jason and William spent the entire day working in the attic of my 50 year old home. They did such a fabulous job and both could only be described as outstanding for everything they did.Boutswell, Jason and William, the estimator and lady scheduler created such trust in me for their service and products that they deserve a strong recommendation. Life is easier with Boutswell!Thank you all!

June 16 I called to make an appointment for someone to come out and give me an estimate. The owners son John came out and was very nice and professional, we went over a few different options a he told me to send him my email address via FB messenger and he would email me over a quote.June 22 I still hadn’t received a quote, I messaged John back via messenger just to find out he had blocked me. I called the office the next day to ask about a quote and the secretary said texted him my name, phone and a email and that I’d hear back from him. Today is July 2, a whole 3 weeks later and still no quote, at this point I’m more upset about being ignored and then wasting my time than I am about not receiving the quote. With Boutwells poor customer service, you couldn’t pay me to have them work on my house now, they definitely dropped the ball on this one. I can’t vouch for the quality of work being they never gave me the opportunity but I can say if it’s anything like their customer service I would find somebody else. Avoid this company if you don’t want your time wasted

What a wonderful experience! Prompt, professional, affordable. Cant get much better than that except for the genuine care and consideration from Ms Bonnie in the service dept They worked with my schedule and were just amazing. Now my house is cold one day and toasty the next thank to our fickle Florida weather. But now thanks to Boutwells Air Masters it can be either when I need it to be! A true pleasure to deal with from the beginning to end.Will definitely recommend them to everyone!

Let me first start off by saying my husband Gary Douglas works for Boutwells Air Masters and he loves his job they pay good and has amazing bosses. We had a new unit put in and I will say they do the best work by far with installing units and quick but do an amazing job, very neat, and the service was great. Prices that are awesome . And I will and do recommend Boutwells to all our friends and family.

Prompt and awesome service. Service Tech was very knowledgeable and was able to answer all my questions and recommend needed service without the pressure Ive gotten from other companies/techs. Ask for service tech Chris Cutting for honest friendly service.

Was very impressed with the service tech Chris cutting. He was easy to talk with. Knew his job and able to show me and explained what needed to be replaced. If you need a tech he is the one to call

Called and made an appointment. Took off of work and waited all day. No call or no show. Had to call another company.

Great experience..... Had a new complete system installed very pleased I would highly recommend

I am so impressed with the service we always receive from Boutwells Air Masters. Over the past few years, I have had different technicians out for maintenance, and each and every one of them has been professional, courteous and extremely knowledgeable. Today I was amazed at how quickly the technician found a very unusual electrical problem that had caused our system to malfunction. Not only did he have our system running again in minutes, but he also alerted us to problem that could have caused a dangerous situation. I have since had Gulf Power out to solve the problem, and am so thankful he pointed it out. You will not find another company with this degree of professionalism anywhere. A++++

They did an amazing job! Rick was so nice and he made me feel good about his work. I would recommend this company to anyone!

We were having ongoing problems with our NEST thermostat...such as changes in heat/cooling prompt and it not learning our daily heating and cooling requests. On Saturday 12/7 we had not heat although the NEST indicated that the heat was on and blowing cold air through the vents.I called Boutwells and within the hour Nathan came out and quickly found the problem! A loose wire was intermittently causing the thermostat to malfunction and not learn our daily adjustments.Nathan quickly fixed our problem and also checked over the complete unit as a service under our new home warranty.Nathan was excellent and efficient!We will certainly recommend Bouthwells to our friends and neighbors!

First class professional service. They were conservative in recommending several partial and full replacement options for an office space we manage. They handled the installation when convenient for our tenant. And the price was competitive.

Really good company. I’ve recommended them to everyone I know. Rick is the guy to ask for. Thanks again!

Professional, Fast and the system works great. Showed up on time and stayed until they were done.

Awesome place, they really take care of their customers!! Fast and reliable, Def recommend to anybody and every body!! Ask for service tech Chris, Def knows his stuff!!

Rick came out to my house fixed my a/c and was very thorough with answering my questions and providing helpful tips for keeping my house cool in the summer. Would recommend

Reliable. Dependable. What more could you ask for. My go to guy is Rick and he’ll provide his services well and usually is great conversation. Thank you Rick!!

I had the pleasure of having my HVAC units installed by Will and Allen day before yesterday. They were professional, personable, and obviously cared about their work. Mr. Boutwell even paid me a visit to see how things were going. This shows me that Air Masters is a company that cares about and believes in the product they sell. Thank you all for a job well done!!

Great Company! The Boutwells are good people that take care of there customers. Excellent customer service

Boutwells was quick to respond to my A/C needs. Priced fairly and very knowledgeable. The technician even took the time to talk to me about a product they offer called the REME HALO by RGF. I ended up having them install this product and couldnt be happier! I highly recommend them and this product.

Great service! Very professional! I highly recommend service technician Rick Becton! He was very knowledgeable, friendly, and professional.

Rick is pleasant to deal with and knows his stuff. Call if you want your stuff fixed right the first time.

Great company. Will recommend to everyone I know. Call and ask for Rick Becton!

If you want a drunk showing up at your house to make a problem worse.... This is who you call. Idiot even left an empty bottle in my driveway he dropped before he left! Think his name was, Will... Not sure....to disgusted and nervous bout having that show up to remember! So professional.....yeah right! Save your money, keep your property safe.....call someone else! Even better, checkout the idiots response to my comment below... then read the other one star reviews posted. Wish I had.

Im not sure how to address the negative reviews so I decided to write one of my own... Mr. Bailey bought a new home from a builder we are employed by, so we neither sold him his system or even maintained it... He had another company out and apparently he has a leak in his evaporator coil... Mr. Baileys warranty was 2 year labor from the builder and 5 from the manufacturer... He did not want to pay for the service... The system we installed was inspected 3 separate times by Santa Rosa county... I have not inspected since he has had issues... He has only demanded that we install or repair for free... Mrs. Bailey on the other hand did have issues with her Brand new system... It was an attic install, again for a builder, and the system developed drainage issues... Their unit was replaced no questions asked...

Easiest repair service I’ve ever dealt with. The technician, Rick, was great. Very pleased with this company.

I have worked with Bonnie on several projects from my home to the company I work for. They are always timely and have the best customer service! If you are looking to have work done.....look no further!

Had a great experience. And my a.c. looked at . Its gonna be a long hot summer.. thanks to boutwell its gonna be a cool one . Thanks for everything. My a.c. device master is David Grissom. Thanks again.

I’ve used this company on and off for about 6 years ever since I moved to the area. Dependable and reliable. Ask for Rick when you call.

I had Boutwells come over to replace both of my A/C units. They were very professional and on time. They took the time to make sure everything was done correctly and working correctly before they left. I would highly recommend them.

Great company to deal with. Never have had a problem using them. Rick is your guy to call if you want things done right the first time.

Boutwells Air Master is a great company! Highly recommend Rick Becton, he is very knowledgeable and professional. Helps out in any way he can.

I have owned several homes over the years this was one of the most knowledgeable technicians I have ever dealt with Mr. Becton was his name I would recommend him to anyone thank you

Mr David Grissom, hes an outstanding and hardworking individual I just live how he was so charming and good natured, he has such good spirits and he was so determined to make sure that his job was done right and i truly appreciate his dedication now my home feels incredible so i would just like to give him a shoutout to me and my family hes the best and would highly recommend him keep up the great work

Had a great experience using this company. Huge shout out to Rick for being so professional and pleasant to work with.

Great company very business oriented.... Takes good care of there customer and always there to give great advice concerning your unit!!!

Great experience! Prompt, professional, knowledgeable, and affordable. Overall very pleased.

Would like to say thank you! My mother’s heater went out on one of the coldest weeks. I called and y’all sent someone out that day . Unfortunately it couldn’t be repaired that day . But the next morning Bonnie sent out another repair person to make a temporary fix on my moms heater . So very greatful for the Boutwells. They were so worried about my mom and her having no heat they went above and beyond. Also at no cost to my mother.. It was a fix until they could get her new unit delivered.The new heat and air was put in on the 12 . They did a awesome job . So nice to my mother and family .. Thank you for being concerned about the elderly. I will always recommend Boutwell’s .

My technician Rick arrived on time and most surprisingly wore shoe covers into my house to prevent tracking dirt in. Very thoughtful!

Very Fair pricing ask for Rick Becton, Took Care of My Issues Fixed First Trip . I Was Impressed With His Knowledge .

Great prices and fast to get things fixed. Call and ask for Rick Becton, you won’t be disappointed.

Great company! Mr. Rick is always welcome in my house.

Very Professional....and did a very great job. Im very satisfied with my unit.

Always great service! Dave Grissom took good care of us.

Amazing service will get the job done within a timely matter david grissom did a amazing job strongly suggest him as your to go to guy!

Last summer your technician, Rick, came out and helped me and my family stay cool in the heat. 10/10 stars!

Great company, Rick is the technician I usually request. He’s the best!

Mr. Rick was an outstanding individual. I appreciated his professionalism & hard work .

Last year my AC went out. I contacted Boutwells Air Masters. They came out and charged my old unit until they could come the following week to install a new unit. The techs that came out were extremely professional and very nice. They did a great job. Since the install my power bill has gone down by 25%. I would highly recommend Boutwells they will get the job done right!

Great company. Rick answered all my questions and had the problem fixed in no time. Will call again in the future!

Always there when you need them and treat you like your best friends. Boutwells is swell.

Have used this company in the past and will continue to use for any future issues with my a/c unit. Make sure to ask for Rick Becton when scheduling, will not disappoint.

Great company! Ask for Rick, he’ll make sure your unit gets fixed in one go. Thank you!!

I was disappointed with Boutwells this week. My outside unit stopped turning on. I called Boutwells and another air company to have 2 opinions. Boutwells was able to get out right away. The tech spent less than 10 minutes looking at the unit. He proceeded to tell me it was the compressor and I need a whole new system ($5800). He started hounding me about financing the system through Wells Frago. I didnt even ask about financing. He said if I financed they would send out a team to put in a temporary unit. I am so thankful I had a second opinion come out. The company took their time and found out it was just my breaker going out ($100 to fix). So if i did replace the whole unit...I would still have the same issue. Boutwells didnt take the time to look at the whole issue. Be very careful using them and get another opinion if you do.

Great company asked for Rick Becton extremely knowledgeable service tech would have him in any of my homes Extremely fair on prices

Early last week my mother Mrs.Beckmans unit went out, my sister call youll because of where your located .. One of your worker came out to look at my moms unit .. He wnt over it told us what was wrong and worked up a quote .. On a new unit. MARK was the one that came out .Boutwell sent out another worker to temperary fix unit till new on in. On 3/12/2019 ..Mark and another crew member came out to install .. The heating / air unit, They done it in under 5 hours ... great job guy I will gladly recommend your company to anyone that ask ..Thanks again :Chris BeckmanP.S. awesome job !!!!!!

I’ve used this company for my current home and previous home and wouldn’t dream of using anyone else. I always ask for the same service man, Rick, and I wouldn’t think of having anyone else out to my home.

Rick Becton always polite knows what hes doing and is the ultimate professional. Will continue to call boutwells and ask for Rick .

Never had a bad experience with this company. Ask for Rick!

Good company, ask for Rick Becton. Would recommend.

Good company! Rick Becton is the technician I always request when I need them to come out to the house.

Rick Becton was the best! Friendly and excellent work!

David Grissom is an awesome worker and super friendly and he knows what is doing!!!

A very great company... you can always rely on them to get the job done

Best place ever get your air conditioning fixed from here

Rick has been coming out to our house for years now and wouldnt want anyone else. He knows his stuff and is great to deal with.

Highly recommend their services they were great I had trouble with my AC and they answered all my question and got my AC working thank you so much David Grissom for being able to help me thank you again high recommend boutwells for you AC problems.

Rick Becton knows his stuff! Call this company if you want your stuff done right the first time.

Ive worked at boutwells for over a year now an its one of the best companies to reach out to if your having hvac problems.

Mr. Rick was so polite and knows his stuff. Call this company and ask for him!

Boutwells air Masters is a good place to get your ac done from

Best service in town. Thanks Gary for telling me about boutwells air.

This is a great company to work and have systems installed by.

Our ac unit stopped, they came out as promised on time .Very professional and knowledgeable on the problem. Mark had it up and going . Highly recommend.

Great company. Ask for Rick Becton!

Mr.Becton was very professional took care of my home A/C and answered all of my questions . A very polite man as well .I would have him back in my home any time .

Had a leak under the air handler. The tech told us the problem was that the coils needed to be removed and cleaned. After spending $500, we still had the same leak. A different tech came back and said the leak was due to a hole in the pan. Their resolution: to have us pay for a pan, but not charge for the labor. Either their techs are incompetent, this was a bait and switch, or they are thieves. Pensacola Beware!

If you need central heat and air in your house or mobile home. please call for an appointment and any information you need and ask for David Grissom his an excellent person to fix your problem in your house or mobile home.

Awesome service!!!! I highly recommend this company!!

David Grissom is a good worker

Needed a same day check of my broken down 22 year old Gas Furnace/AC system so I called Boutwells Air Masters and they made a temporary fix for my old system, arranged interest free financing for my new system, and scheduled my new system install all within 3 hours of my initial call - thank you for a great job!

HORRIBLE!!! All of the Techs are clueless. Brand new unit installed this year and have had so many problems thus far. Ive had to have this company to come out 11 times already this year.....and this company installed it!!!

Great Job ! Prompt and professional !

Love doing business with this company

A wonderful company

Last sat will came out and fixed my ac after going over the list and not finding a prob he doubled checked he was great and my ac is now working this co knows what to do and thy go the extra mile to do it

Excellent

Dr. Sues is a fake review!!!

Best service in the area!!!!