Everyone was super helpful and assisted in helping me find what I was looking for, in spite of the store being pretty full. Aaron at the register inflated my balloons immediately and was so amicable and efficient. Great visit... was in and out.

Had a great experience while shopping for my sons birthday party decorations, the gentleman who was helping me at the cash register it was very friendly and helpful there should be more people like him working in the customer service industry

They are getting ready for Halloween!! They have few costumes out, not too many!! If need balloons 🎈 for any occasion its definitely place to go!!

They know already that they are awesome! Now i am enjoying my unicorn decoration thanks to Party City.

Great place to find everything you need for a party. Online ordering is great. My online orders are always ready for pick up about an hour after ordering.

Worst costumer service I have experienced.

The workers was friendly I have no complaints but they did not have what I wanted. And I had to drive around and call around to the other stores to see if they had it no one offered to check for me thats why they got a 4

This is a nice party city and its a pretty big one too!! Easy to get to.. right off I75

Love the store and the merchandise selection. Prices maybe a bit high but I guess they have the selection you need for a party, especially for kids to pick them up in these times of woe. Very good store.

The store was clean. It had everything I needed and everything was organized neatly. The customer service was exemplary. I would definitely recommend that location.

Great staff with super amazing customer service. A wonderful location to get all your party needs..

Had what I was looking for. But the line for check out tooke 20 mins.

They need to step it up this is unnecessary I was there too only one 1 cashier waiting in line too long bad experience

Had a great experience buying ballons. Very nice staff!

Great selection, great service...!!!

No enough employee but all you need is there

Bob was Amazing with his staff! Bob, helped me with all my questions and I had many and was never annoyed! Great service

I came for one item but the line to pay for said item was huge therefore I left without buying anything. It was a Saturday so, maybe that had something to do with the amount of patrons but, since that is the closest and maybe the only Party City in the area Im sure Ill come back.

Nice variety of party supplies, although I did not find any cocktail napkins or good bye decorations that I needed for a persons farewell party. Nevertheless, I have always found everything at great prices.

They had what I wanted and check out was quick and easy.

Very very poor customer service. We placed a same day order that was supposed to be delivered between 3 and 4 pm, they never called or sent notification that they could not make the delivery. I had to call to follow-up and they blamed it on the 3rd party vendor. The associate who I didnt first know was a supervisor hung up on me after I asked to cancel the order without first telling me how I would know once the order is canceled. I had to call back to find out. They then called back and said they could not cancel the order because it was already processed for shipt to come get it. HORRIBLE EXPERIENCE!

This place is always chaos and ill prepared for every holiday.

Nice people ready for help

Great for everything party relatedNever disappointed 👍

I have been in line for over 20 minutes when I wrote this review waiting on the only cashier while other employees are inflating balloons and talking. Why is there only one cashier working while others inflate balloons and talk instead of having more people cashing people out so the line doesn’t get so long?

There is so much to see and buy at this place. I hadnt been there for quite awhile and forgot that you can buy almost anything related to partying and holidays there. Great selection of helium balloons for any occasion. Regrettably, you can easily go overboardand spend a fortune here.

Terrible staff and organization. Didn’t have my balloon order in time and refused to do it. They’re a complete mess

Very poor experience. They wasted my time and money while being rude about. Very disappointing. Ill never go there again.

Went in for a piñata but they only had a few theme-options on the one I was looking for ...good safety practices

Great service. The young man at the register was very nice and attended my family and I very well.

I agree with previous comment about poor customer service. If u have a sign indicating where to pick up online orders then it should be used as such. Waited there only to find out no one could help us so we had to go back and wait in the other line up again..and we were already there..took forever. Definitely management needs to look at staffing their store better or having staff that can handle different jobs.Signed a Very disappointed customer tonight 1/30/2019.

Terrible Experience- items are not priced correctly. Mgr REFUSES to honor price posted. We had already purchased $65 worth of merchandise. Waited 10 min for Mgr to help us. Mgrs condescending remarks and excuses as to why items were not properly placed were so not appreciated. ITEM in question were ALL hung on the SAME hook at the VERY TOP of display.I STOOD THERE AS SHE MOVED ALL 5 PIECES down to where they were to be. THEN CLAIMED CUSTOMERS HAD to have placed them ALL TO WAY AT THE TOP...keep in mind this is PARTY CITY..THEIR DISPLAYS ARE VERY HIGH🙄 Needless to say I IMMEDIATELY RETURNED MY ENTIRE PURCHASE. RIDICULOUS CUSTOMER SERVICE. Will be shopping elsewhere for party supplies. Thanks..NO THANKS!

Organized and the manager was very friendly.My balloon order came out grear

Party City is a very good place to buy special things for your party. I love it.

Little bit messy and waited too long to pay.

Missing some items in store.

Ricky did an amazing job on July 4 he is an amazing worker and helped me find a coupon when I needed it the most and the employees were amazing yes there young and there very respectful is just some customers are in patient to wait but I had a wonderful experience and will be coming here again

Horrible customer service. I’ve called 3 times and they always place me on hold and never answer. This place needs to hire either more people for assistance or hire people who care. I’d give 0 stars if I could!

Sasha was super sweet at checkout

So nice 👌

Went to store on Monday afternoon just before Christmas, and it was completely dead, I was the only customer. Their prices seem to be on the high side for a party store. I think Dollar General has taken all of their business.

Just experienced the worst customer service ever. The whole staffs vibe is not to go above and beyond for anyone. Very disappointed. Management needs to take a deep look and review the lack of the customer experience process.Our family will never shop here again.

This location is the worst customer service and even the manager there she is not helpful at all if there was a zero that’s what I should rate my experience.

Staff was very helpful and knowledgeable about where things were placed in the store. Excellent customer service, very affordable. A lot of sales!!!

Great customer service..I was able to find what I needed for my sons space party

Worst customer service ever... even if you buy online they wont separate product for you.. bought product online Thursday even called to check product was at the store when went to pick up Saturday they said manager should have called me to tell me they where sold put even though i paid for that same day and they charged me... this company and the manager is a joke

Terrible customer service with the new staff, Halloween is super disorganized,

Horrible Customer service! The employees just stand behind the cashier and gossip, including the manager. I was cashing out with an employee and another employee Diana who was just so rude and had an attitude could not stop gossiping to the cashier, I was trying to ask the cashier questions and she just kept interrupting to gossip and complain about her personal life. I was so bothered that I later called to speak to the manager. The so called manager they put on the phone (who I really don’t think was the manager) had no personality and didn’t seem to care. Party city will go out of business with their over priced items and bad customer service. Stick to amazon, you don’t need to deal with snarky and rude employees and you get better items and deals.

The beat place for decorate your cake and party

This party city was amazing Kaylee went far and beyond to check something that I needed I was impressed and the cashier was quick and only two no complaints and that how customer service should be go out and beyond for your customer

Nice place for getting everything you need for your parties. Sometimes they run out of helium for the balloons so make your order on line or with time otherwise you may not get it.

They held my daughters costume for a few days. Appreciated it.

Clean and has a lot of selection of supplies.

I came to their party city because I heard a lot of good reviews people were very helpful and party planner excellent and cashiers amazing

I was greeted when I was walked in and I asked for help ricky helped me very much and he was wounderful employee with great positive attitude even though they were busy he was attentive with me and helped me choose balloons and other materials for my thanksgiving party that an example of a great employee I will definitely return

So disappointed- what happened to customer service?? I inquired about a specific item and all personnel including the manager (according to her, one of the managers) could care less if they have this item to sell to me. They just sent me off on a wild goose chase having me try to look for it up and down the isles while they sat there yapping.

On point, very helpful, have everything you need with little ever out of stock.

Pretty much everything you need for a party. A little pricey so be careful you dont pay triple purchasing an item you can get at the dollar store like the balloon weights, plates, tablecloths, etc etc.

Great service

Went in for Super Bowl party stuff on Friday at 1130am they had one person at the register one blowing balloons and a line to pay withnover 20 people. When I questioned the employee who was working the employee her response was if she stepped in to work the register she would be fired. So you rather have paying customers wait in line for over 30 mins because you can’t staff your business properly. This why you lose customers to Amazon and other online websites. Never stepping foot in this store.

Forgot to give me the complete custome. Had to go back but was able to attain the missing pieces.

I dont know why anyone would rate this less than 5 stars really because they have everything imaginable. Customer service was good greeted at the door and friendly at the register.

Just had the very best Customer Service from Marcia!!!!! Thanks for all your help Marcia and for helping me choose the perfect colors!

I love this place 💕✌👌👍

Very helpful.. My favorite party place

They have every costume you can think of, and great supplies for celebrations, itd be nice if they ever had more than one cashier open at a time though

Party all the time

Not a lot of items in stock, online in store stock information is inaccurate, when the employee contacted me, she said that it is true that the information online is wrong. now i have to go searching for the missing items that i need, which is really inconvenient.

Had what I needed when I needed it amazing

This party city is awesome a lot good helping conworkers just some customers are in patient and in life you have to have that but this party city is awsome

You can literally find ANYTHING for partying here and probably even more things. The selection is great and the service is friendly. However, I did have the feeling that certain things were a bit overpriced.

Fast and easy. Employees are nice.

Overpriced and not friendly staff!!

Always a good feeling going into party city. Picked up some superbowl party supplies.

Good service but need to increase inventory

Great place for Halloween costumes besides all the party decorations of course.

Service was great. Staff very attentive.

A national helium shortage? Thsnk God for those balloons on a stick!

Many great party decoration options and ballons.

Nice place for b day and Halloween

Great store. Never knew it was here.

Excellent

Amazing staff and amazing costumes some of them are cheap but they look dam good!!

Great place for parties stuffs: children, adults, and birthdays!

Poor customers service. Asked for help. told to call myself other store find a sku available.

Found what we needed. Quick in and out.

Great!

Omg who are the employees that work here they don’t get the stuff done on time

BEST PARTY CITY IVE BEEN TOO UNLIKE THE HOT MESS IN MIAMI LAKES

Great stuff for parties.

Manager was a great help!

25% off today work for me!!

Nice for pinatas

Great for find anything to you party

Friendly and helpful

Great service

Service is horrible, one cashier, no manager and no one to help.

Slow and unfriendly and there was only 3 customers

Horrible customer service. Have been in line for over than 20 min being the 2nd person in line and one rep on register. Not right. Not coming here anymore

Nice place..