House access was easy, instructions for everything were clear and easy. Lots of texts and emails leading up to stay and access via text for any issues during stay was very convenient. The house was great, very clean, fully stocked as promised, exactly as advertised. Great value, good location, enjoyed the amenities. We had trouble finding a place that would allow us more than 2 dogs (we have 3) regardless of how well behaved we said they were, but TurnKey allowed us to bring them all no problem. (There were actually a couple paw prints imprinted into the floor in one spot which was unintentional Im sure but we thought it was cute). Our only issue and reason for taking 1 star off was the thermostat was not allowed to go below 74 degrees and we are hot sleepers along with our 12 month old son who has trouble sleeping as it got very hot at night. I was able to easily reach someone via text to ask about it but unfortunately thats just their policy I guess. We werent wanting to freeze the place out but 70/71 seemed reasonable for how hot it was outside overnight. They did provide fans for the house so we were able to make do. We would definitely rent through TurnKey again in the future.

Great experience with the property and the host management! The home was big, great features and amenities for two families with dogs. The pool with rock slide and game room kept the kids engaged and occupied, the movie theme throughout the home was fun.Host was very responsive and made favorable adjustments to our stay. The gas grill didnt work, but they were great about sending someone out the next day to fix it. Overall it was a nice stay, wed come back!

We spent a perfect few days at this Turnkey property in Palm Springs. It was exactly as advertised and spotless upon our arrival. The instructions were thorough and clear. We had a minor issue with pool/spa, but someone arrived to take care of it within a couple of hours of reporting. We would definitely return to a Turnkey Property in the future. Great place and very good customer service (though we did have to leave a message instead of speak with a person, but it all worked out).

What a lovely experience TurnKey Rentals! It was one of the easiest check-in processes I have ever experienced, with the information being sent plenty ahead of time for planning. Communication was wonderful and the property was amazing!! A complete 5-star experience start to finish!

We decided to go with TurnKey instead of Air BbB and it was a great decision. Mostly because of the customer service. I was able to reach a Turnkey representative within 5 minutes of calling most of the time. I also had a few plan changes and switched my reservation, which they did graciously and without extra fees. That would be impossible with Air BnB! The house itself was beautiful, very well stocked it had everything that we needed. Great experience !

We enjoyed our time at Turnkeys beautiful old home in the historic Movie Colony district near downtown Palm Springs. There were a few problems, but everything was resolved by the professionals at Turnkey. However, there was one minor issue that I had to report twice, as I received no response from management staff after my first complaint. Fortunately, the issue was eventually resolved; unfortunately it took two days to do so.

Recently rented a vacation house 108 San Patricia in San Clemente - the hose was beautiful - the cleaning and the way the home was handed over was an abomination. We called turnKey MAnagement several times to notify them of the cleaning issues - the regional manager was on vacation- and the manager who was supposed to remedy our complaints and credit our cleaning fee - considering we had to scrub the house from the ground up due to the poorest cleanliness standards - and yet to receive a credit promised for the $400 cleaning fee charged is really awful !! Bring your own cleaning supplies, toilet paper and paper towels - You are own with TurnKey. Still waiting for a call back . Worst customer service EVER ! look elsewhere for oC rental - but if youIt’s - they have coupon codes and you don’t have to go through VRBO - Save 20% - of which you should save to get the house cleaned ! Cause it is filthy when you get there !

I had a booking for Palm Springs for my birthday weekend to spend with all my friends. 6 days before that trip, my brother-in-law passed away suddenly. I notified Turnkey the next day over text that I would not be able to go anymore as I had to fly back to the East Coast to support my sister immediately and a representative said that I could modify the dates. I requested a few but those dates were already booked. The rep stated to me that I could reach back out and let them know what dates work for me. 2 days later I got a text about my booking, making it clear they had not canceled it, even though I stated clearly I wouldn’t make it. Then the person I texted with at that time said they would not honor the modification and they couldn’t refund any of my money because it was 24 hours before I was set to arrive (not honoring the fact I had reached out to them prior to the 24 hours as well). I don’t think I deserve all my money back as I know they likely lost those dates, but I would have expected either a portion of it OR to modify to a different date. Unless you can guarantee everything in your life will work out perfectly, I wouldn’t book through this company.

We loved our stay in Palm Springs! It was much larger than our family of 3 needed but that was not a problem. Spent most of our trip in the backyard or hiking the foothills and canyons of Palm Springs. Everyone we encountered with management was pleasant and prompt. We will probably try to book this exact place again

This was a wonderful place my friends and I stayed at for a bachlorette party weekend. It was very clean and the pool was lovely. Any question I had was quickly answered. I would stay at this property again in a heartbeat if Im ever back at Palm Springs!!

Loved the house we stayed at over the Thanksgiving weekend! It was exactly what we were looking for, everything was clean and ready for us. I highly recommend TurnKey, they are very responsive and have a great attention to detail. Thank you!!

Turnkey provided an exceptional vacation home for us during our stay. The amenities included felt better than a hotel! Check in and check out was a breeze and all of our questions were already answered in Turnkey’s documentation. They were also quick to respond with our questions, usually answering within 24 hours.

We rented a property in the desert and loved the house. The price was reasonable and the company was great to work with. A key reason for the five stars was a contractor, Dave Kirk, came out to work on a faulty issue the owner had previously scheduled prior to our visit. He was polite, professional, personable, and never ever made us feel uneasy having a contractor in the home. True professional which we appreciated on our family get away. Cheers to this company not only for their professionalism and hiring great professional contractors. Will definitely use them next year!!!!

Just a couple hiccups in the beginning. We were texted the door code several times and each time the code was different which could be confusing for some. Then when we arrived after driving for 8hrs the temp was 118 upon arrival and the gate did not have a reservation for us. So while you sorted out our reservation that we clearly had cause we got several texts with the door code we sat in 118 had to leave the car running for AC for 45mins. Not ideal first impression but finally was sorted out and away we went. The rental had AC issues but not as bad as other friends in the resort and we woke up to thousands of ants in the kitchen the first morning and no food was left out! Resort over all was very nice and clean. Will we be back to Palm Springs probably not but all the best to those who do venture there.

I found the TurnKey team to be very helpful and responsive. We a couple of reasons to contact them and we got a real person on the phone quickly who resolved our minor issues and followed up promptly. A good customer service experience.

Ants infestation all over cabin, especially Kitchen and Bathroom. I had a very hard time trying to communicate with Turnkey for a resolution. Unfriendley and unhelpful customer service as well as unreasonable policies and procedures. Turnkey was unwilling to refund me for the remainder of the days that I was not going to stay. My stay was for 4 nights, I requested to leave the next day after mu arrival and be refunded for the remaining days that I did not stay. Their company policy was backwards where they would refund me only for the days that I “endured” the ants infestation. So rather than allowing me to leave the property and refund me, their logic was for me to stay and endure the issue so that they can refund me for the inconvience I would have experienced. I finally ended up working hours over the with Airbnb to receive a full refund and left the premises after the first night. I will be posting pictures of the ants on Google and Yelp. I will never again rent from Turnkey.

The renting process was very easy and the customer service was amazing!! The house is very nice and clean. There are some out of date features/ ran down items but all around a very nice place to stay and enjoy the weekend.

The entire experience with TurnKey was positive. They were quick to respond to any text with questions. The key pad was easy and all the directions were clear.The rental was clean and well equipped.

Turnkey is the portrait of perfection. We really enjoyed our rental property and their exceptional management skills. We will absolutely seek out properties based on their management in the future!

Houses are always clean and customer service is amazing! This is my favorite vacation rental company.

Four women were supposed to go to Palm Springs for a conference, however, the conference was cancelled but we decided to go to Palm Springs anyway. The house is beautiful, clean and well maintained. We had everything we needed to enjoy a trip that consisted of cooking at the house (including the grill), playing games at the dining table, watching movies, and especially the pool/spa. The seating at the pool area was our favorite place for enjoying morning coffee and an evening adult beverage. The waterfall at the pool was a nice touch. We felt very safe and relaxed. It was a lovely spot to enjoy each others company in the pandemic world were in right now.

Great house! Everything worked like a charm. Saltwater pool and spa are amazing. We barely left the back yard!

Great spot! Check in was easy. Looks better than the photos. The pool warms up really quickly, so if you want a cold pool, it doesnt get that cold in the summer months. We liked it on the warmer side though.Someone comes by to collect an agreement. We werent aware that was happening, so just something to know.

TurnKey was almost immediately responsive to a minor concern about the property we stayed in. They were also considerate and asked if the issue could wait until after our visit or needed to be addressed immediately. No complaints at all.

My friends and I rented a house in Palm Springs that we found through VRBO and the property was managed by Turnkey Rentals. The whole process was seamless and without hassle. The house itself was very nice and comfortable. The neighborhood isnt the nicest in the valley, but it wasnt bad in any way...and a lot of the neighborhoods have passed regulations that you cant play music so loud that your neighbor can hear it. Just FYI. The house was great, however, and I would recommend it to anyone looking for a cost effective lodging option in the area....

This property was fantastic. It was absolutely pristine and clean. Very well stocked with kitchen equipment, glasses, dishware, beach towels, etc. Close to airport but not noisy. Close to Canyon Drive shopping.

Ours was a very short term rental (three nights) but we enjoyed the home. There were a couple of maintenance issues, and TVR responded quickly and professionally. Thanks TVR!

We had a great weekend in Palm Springs at a TurnKey property. We have used TurnKey in the past and have always had an excellent experience with their management team and their properties. We highly recommend booking your next vacation spot with them!

Such a wonderful place! Close to all the attractions, restaurants, etc. Great for families too. Large park directly across the street -- baseball / soccer fields and playground. Highly recommended!

The home was beautiful that we rented out. The location was perfect for what we wanted to do. The only thing i wish that was communicated to us was that we would be absolutely not allowed to have any noise outside. We rented the home off of a recommendation from a friend who was there a month or so earlier and they didnt have the same noise ordinance to follow. If something that drastic changes, i think they should be alerting customers of the change. We rented that house because of the gorgeous backyard and privacy it allowed us to have but we were told we couldnt make ANY noise whatsoever. But overall a good experience and we may rent again if the noise rule changes.

Great company to rent from. Highly recommend. Very clean and well-maintained unit.

All in all it was a good stay however the pictures make you think it is much larger. The several doors to outside were blocked with furniture and the one door to outside did not work well at all. There was little to no soap to wash our hands as I was told there would be the supplies. I ended up having to get my own and I even cleaned as well. Several things were not self explanatory and could not figure them out. However the neighborhood was very nice.

I have a few issues with my rental. First of all, the exterior photos of the house listing were not accurate. The grass was dead, the furniture was falling apart and it was extremely dirty. In addition, the pool was cold. For a 4pm check in time, I expect the pool to be warm and the outdoor area to be clean since most of the day is wasted by having such a late check in time.No one came to look at the pool until24 hours later after check in.The interior of the home was clean but they didn’t have enough trash bags.Very disappointed. I’ve never had such bad luck in Palm Springs with a house rental.

TurnKey are great to rent from. They are communicative from the beginning and very diligent, especially during covid times. They respond quickly if you have a question. I would definitely recommend renting from them.

This company cares about one thing collecting their money and not providing any customer service. TVs that don’t work, hot tub that’s doesn’t work, unresponsive to multiple calls. Everyone is just so surprised. We asked for an late check out and they won’t even check to see if it’s possible. Trash. Book anywhere but here.

Booked a property in Palm Springs through AirBnb. 3 hours after we booked Turnkey sent a document that we were required to sign stating we are quarantining for 14 days in the house or essential workers. If we don’t sign we can’t access the house. We didn’t fit in either category so decided to cancel the reservation less than 24 hours later. Airbnb will not refund as they say it is up to Turnkey to approve a refund. Turnkey says it is up to Airbnb. Turns out it was actually illegal for them to accept our reservation since we don’t meet the current criteria for short term rentals in california yet they still won’t issue a refund. Horrible communication and no customer service. DO NOT RENT FROM THEM!!

Please save yourself a lot of headache and stay away from this company. I have NEVER had a worse experience in my life dealing with a property management company. They never respond to messages. Unfortunately, they completely ruined my family vacation this year.

Great place to get away! TurnKey makes it really easy to get into property and to check out. This is the second place we have stayed with TurnKey. Honestly, we look for TurnKey places first when booking our trips!

Enjoyed a weekend visit in Palm Desert at the end of June. Location was at the Palm Desert CC. Rental was clean, spacious, located centrally along with the amenities we desired. Due to the current Covid 19 situation lounges at the pool were not available and I recommend bringing your own to fully enjoy the experience. We will be returning in the future and will use this property and service again. Well done TurnKey.Pam

My friends and I had an incredible experience at this turnkey vacation spot. Thank you so much. such a clean, pretty, and fun spot to stay. Will definitely be coming back.

This was our 5th stay at this house. We come back because it is cozy, serene and very well equip. Perfect for a couple. We also return because of the excellent service by turnkey. The house is very clean and they try their best to accommodate your wishes.

This was by far the friendliest, most professional and most communicative property rental company Ive ever dealt with. I got responses in literally seconds. The place was spotless and perfectly supplied. Honestly, a great experience.

I would not recommend using this company. Worst customer service and they do not honor there refund policy. I reached out to them within 12 hours and couldn’t get $1,400 back because they sent me a document I couldn’t legally sign.... three hours after I booked!!

We used Turnkey Property Management for three years for our property in Palm Springs. When they had property managers in Palm Springs it went okay. However, they couldn’t keep them long and ultimately we ended up working with someone from their home office in Austin, TX who cared nothing about the property or the property owners. Their goal is to take the company public so they were just worried about getting as many properties as possible. We had several issues with them including them owing us $2100 if fees. They wanted us to renew with them and said that they would only pay if we renewed. When we said that it was two different issues and we would discuss renewal after we were paid, they refused to pay. I believe this is called extortion!! I would run, not walk, away from this company if you are looking for a property management company in the Palm Springs area!!!

I would never rent a home from TurnKey vactaion rental again. STICK WITH AIRBNB if you are looking into booking with this company. The customer service I have received has been awful. The home we rented had a pool/jacuzzi which is why we chose this home specifically. The pool/jacuzzi is all run from a tablet. The 1st night we were unable to turn the lights on in the pool or warm the jacuzzi, when making TurnKey aware of these issues they let us know someone would contact us. Instead someone just showed up (being a house full of girls we had no idea who this person was or if we should even open the door) no notice, no contact. The man comes in assures us that he set the timer to a later time which is great! But the last night when we were there the pool lights went off and the jacuzzi stopped working again. So we looked at the tablet and attempted to turn them back on, but because the time on the tablet was set 2 hours ahead this is what was causing the pool lights and the jacuzzi to stop working. When advising Turnkey about this issue they advised me that I should fix the time on the tablet. Which in fact the time had been off prior to us arriving. I had a friend who even fell into the pool because it was so dark out after the timer shut off the lights, TurnKey does not think this is a issue and this is a big problem especially for someone who wouldnt know how to swim. They are brushing it off as user error which is 100% an error on TurnKeys end. We were offered no compensation. Also the fridge was not working so all of our drinks were warm and food went bad. When letting Turnkey know this they had no compassion and refused any compensation again. Im currently awaiting to hear back from the Corporate office to get this resolved.

Absolutely horrible experience. They canceled my reservation. Instead of any other vacation rental site which is refunding your money for services not rendered this company is keeping all costs, offering you to stay at a later date with no guarantee of same pricing. Their customer service is infuriating. They clearly have no care or interest in working with the actual renter. Their loyalty is to the owners and their own pocket book. I can not begin to state how awful of a company this is. These are greedy people that have no logic. Hopefully word gets around and they are out of business shortly. My entire experience has been horrific. Stay far away!

Everything was easily handled, no problems at all. The condo and location were perfect. I would definitely use TurnKey again for rentals.

House was beautiful and in an amazing spot. Some issues we had with TurnKey was the communication. You are texting with an automated response rather than a real person. I asked a question regarding the parking and if we could have a third car and they said no. Then when I talked to one of the contacts she said 3 cars are ok. Then we kept getting a text regarding noise violation which we were not even outside yet nor being loud. We received a couple of them and then called and got it sorted out. It was a bit odd/ creepy though to know that there is a noise sensor in the home. We enjoyed our stay and the pool was the best part. Other than the communication and the noise sensor in the house it was a great stay.

Dealing with TurnKey Vacation Rentals was great. They kept in communication with me throughout the process. They met their commitments with sending the information needed. The house we used was just as advertised. Great experience.

Do not work this company. They sent me a rental agreement after I had already committed to a rental and I couldn’t meet the guidelines. I let them know within 24 hours and they wouldn’t give me back $1,400. Worst customer service.

A wonderful experience and Turnkey was professional and responsive to all of our needs.

HOME OWNERS MUST READ!UPDATE 11/5/20 BASED ON TURNKEY REPLY:Looks like they are playing games and trying to use their PR person to negate my review. The facts are the facts and I have all the emails to back up my claims. The issue with the incorrect nightly rate was a very big issue in its own. So let’s dig a little deeper into that one. Turnkey kept trying to deny the booking was an error. They tried and tried to keep the booking and that’s when the Big shots called me the day of check in to try one more time. They tried to scare me into honoring the booking by telling me the guest will file a law suit and law suits are expensive for everyone. This kind of bullying tactics probably work on most but what they learned at the end of our conversation was that my wife is an attorney and we are very, Very, well represented by the top law firms throughout California who are friends and family. As soon as my wife sent a courtesy email putting them on notice that we will counter sue should we be named in any lawsuit regarding this booking, they immediately replied saying no worries you will not be named, we will take care of everything. After countless of hours wasted of my time back and forth trying to help them with a mistake that was theirs and 100% not mine. Again I had to spell out for them how they breached their own contract. This is black and white and purely based on facts.The next issue with Insurance is another thing that may not exactly be legal but I couldn’t tell you because they never complied with my request for a copy of their insurance policy required by law as stated in my contract/owner agreement. They kept trying to play games and eventually tried to give me more information on the new TRU policy that owners have to pay for. I was charged a hefty nightly fee for something I don’t believe I needed. I have vacation rental insurance for my home and the Guest pays for their own insurance which covers damage up to a certain value. Also, this new TRU policy was automatically enacted and the only way to opt out was to sign a waiver, waiving questionable rights. This didn’t seem right to me so I simply asked for a copy of their insurance policy so I could review it. They never complied and then after many follow ups they sent me an email with more information regarding the TRU policy. They know I didn’t ask for the TRU policy and I was clear in my follow ups. Again, seems very shady and questionable. Due to this bogus response, I am now filing a complaint with the BBB with all the above mentioned information.Also on an unrelated matter I asked them for a copy of their insurance policy, which is spelled out in the owner agreement as available upon request, to this day they have yet to provide it. This is related to the new insurance coverage they offer that home owners have to pay for and if you decline you have to sign a waiver which has questionable terms. Essentially forcing you to waive rights as opposed to actually signing up for additional insurance coverage that you probably shouldnt need. The contract allows them to make changes but its very shady and it seems they are looking to increase their profits. I asked for a copy of their insurance policy (required by law) so I could review that, my policy and the new additional insurance with my agent. I have all the emails and documents to back up all of my complaints/claims.My advice to all Owners who engaged Turnkey is to pay attention or you are likely losing out on money in many ways. I had a home manager tell me I needed to replace a tv and a garbage disposal but it turns out they werent qualified to do their job. Luckily for me Im in the construction industry so I walked the person through how to reset a GFI breaker and how to use an allen key to free up a perfectly operational garbage disposal. This was about a year ago and the same TV and same disposal is working perfectly.

We were a group of five couples that rented this property for a long weekend. Every part of our stay,from beginning to end, was top notch and exceeded our expectations. Working with Turnkey on securing the details of our visit was seamless. We had excellent communication with them throughout the process. They were efficient with instructions on our arrival details and readily available throughout our stay to answer the questions we had. The home is decorated beautifully, clean, comfortable and was well stocked to meet all our needs. Another bonus is that it is in walking distance of the main streets in Palm Springs, which meant we could easily walk to shop and eat. The home is an excellent choice for a group of people. Thank you Turnkey for providing us with great service!

The place we are staying at is dirty... at 4:30pm customer care said they will have someone out by 6pm to clean AGAIN... it’s 10:32 pm and no one showed and pretty sure no one at turnkey has a clue what is going on... stay far away from their rentals.

House was extremely clean and Turnkey was very responsive when we contacted them.

This company is extremely responsive and took care of all of our needs even prior to our arrival!

One of the best houses I have ever rented, anywhere! Gorgeous and comfy home and entire property that is well maintained. The backyard was definitely the icing on the cake. Beautifully landscaped and had beautiful lighting. The pool and hot tub and BBQ island and patio areas is where we spent all of our time! The owner was friendly and Turnkey was amazing from the start of the renting process, through the entire time of our stay! Will definitely be making this our yearly family/friends trip rental home! Highly recommend to everyone!

We had a great experience with booking, checking, and staying at the home in Palm Springs. The home was exactly as advertised and sparkling clean!

I stayed here with my grown children recently over Thanksgiving. We really enjoyed our stay. The unit was clean as was the pool and hot tub area. My bed was comfortable, although the linens seem like they could use an update. The kitchen is equipped enough to have light meals there if you wanted, although the gas stove is a manual light, which Im not crazy about. We used the fireplace also, which made it very cozy at night. The location was also great-very close to downtown and all the shops and restaurants there.I will mention again that the unit was extremely hard to access on arrival, which I also reported to Turnkey. We only had an access code sent for the front door, when actually there are 2 other gates to get through first. More detailed instructions would have helped immensely, and we were thankful Turnkey had 24 hour assistance since we arrived late at night. Both those gates should have keypads on them instead of deadbolts, since its actually possible to lock yourself IN the property (I know because I did it when the kids went out with the keys, which they needed, but I was going to take a walk). Definitely not the best situation.All in all, a comfortable stay and a cute place.

As a host, turnkey is awful. What is it you want from a vacation property manager? They dont do it. They CLAIM they do, but you will lose money, your property will sustain damage, they wont fix it, and youll have angry guests.I lost a lot of money with turnkey. I managed my home for years, all five stars, happy guests, good profit. But I got a job where I cant be available during the day. Enter tunrkey.The setup was rough. They missed appointments, communicated poorly, damaged my house. When guests started coming, they couldnt get in, turnkey wouldnt answer the guests calls, people left and demanded refunds.The house was filthy and whn I complained, turnkey did nothing. During covid! I came to check out the house and found extensive damage This house was pristine. Im heartbroken.Please stay away. Keep your house safe.

Could not give TurnKey 5 stars because of their poor customer service at their call center. They ask for potential renters to email a copy of their drivers licenses. As so much personal information is on your drivers license I called to ask why this was necessary and where was this information stored? I just needed a guarantee that my information would be stored securely. The representative could not answer either of these questions and insisted it was company policy and if I wouldn’t provide this informaton they would cancel my reservation! I asked to speak to a supervisor and was assured that they would not tell me anything else and she would cancel the reservation. At no time was I able to speak to a Supervisor. So I did my own research and found out that it is City policy in Palm Desert that property management companies obtain photo ID of the person renting and that TurnKey does have a secure server. Thank goodness my husband works in IT and was able to obtain this information! If the representative for TurnKey had been able to have answered my questions or obtained assistance from a Supervisor as I asked there would have been no problem. The property when we got there was very clean and was obviously managed well. The pool was never cleaned while we were there hopefully it was cleaned the day we left as it was beginning to grow algae due to the excessive heat in Palm Desert! Overall an excellent vacation and I would definitely return!

I stayed with a couple of girlfriends at this house for a few days before a work conference - it was perfect! Beautiful home, so nicely decorated, and so clean. The beds were very comfortable, and the kitchen had everything that you would need to cook a nice meal. The pool and hot tub were beautiful, and there are lemon, orange and grapefruit trees in the yard. A real gem ! I would love to go back sometime.

The house was impressively clean and newly remodeled. It could be that we were only their second guests, not sure. The house included all basic amenities. The location makes it for a constant windy location, especially at night. Not many nearby homes. The bedrooms lack an AC system and dark blinds. Sunrises are bright and early at about 5am.

Beautiful house and very responsive service. Would love to stay here again

Great comfy condo near downtown!

Three generations had an outstanding week in this special palm Springs mid-century marvel. The location is a hop skip and a jump from stores, restaurants, sights, etc... back yard and pool are beautiful and look out onto a shared green space that is perfect on a hot evening. The house itself is truly astounding. The care and energy that has gone into curating this home is matched only by the comfort and functionality of the home. We are so grateful to the owners for being willing to share it with us. We wouldnt stay anywhere else in Palm Springs.

Turnkey has refused to give us our money back for not being able to provide us for what we paid for, which was for a vacation house rental during specific dates. We never cancelled yet they are refusing to refund what weve paid. I will never use this property management site again and now I have to spend time disputing the charges with my credit card and may ultimately need to take them to small claims court.

I inquired about a property a week ago. I was told the property was available and someone would be calling me. It’s been a week and I have left 3 messages with them as well as an email. Poor customer service is not a good look.

Everything was great except the pool is not heated- it was ice cold! We were looking forward to having lots of pool days however we discovered that the pool was way too cold. This was disappointing and not mentioned in the ad. I feel that people should know this before renting this property. Otherwise the house was a tastefully decorated mid-century modern house in a nice quiet neighborhood.

What a beautiful home! Furnishings were very upscale and modern. The kitchen had every convenience you would need. The pool and patio area was AMAZING! BBQ worked great. Close (by car) to downtown and also to tram. Bedrooms were beautiful and bed comfortable. The only negative I could mention would be that the master bedroom is very warm even with a/c. There are a lot of fans available in the house which worked well for keeping the bedroom cooler. No problem in the rest of the home with the a/c - it worked great! Cant wait to return to this beauty!

Immaculate home with all the bells and whistles! Pool and hot tub temps were perfect and the yard perfect for games or laying out. Stocked with everything you could possibly need. Show up with food and drink and you will never have to leave! Will definitely be back!

My boyfriend and I rented this property, along with 2 other couples, for our friends wedding, and we had a lovely stay. No problems checking in, getting oriented, and checking out. The house was very clean, and the kitchen and bathrooms were well-stocked. We contacted the property manager twice: once for instructions on turning on the fire pit (the fuel valve is hidden) and another because the pool needed skimming, and the property had no skimmer. The service was prompt, and my only suggestion is to get a proper skimmer to keep onsite. Thank you!

Excellent home for rent. They were very quick with any issues we had with the house. Great communication and excellent service. Will definitely be renting from them again!

The condo was perfect for the two of us. It was spotless and had everything we needed to spend a week by the pool and out of the Seattle rain. The kitchen was well equiped and the appliances new. The complex was quiet, restful, safe, and far enough from a busy street to not hear traffic. I would rent this condo again.

This house in Palm Springs was lovely. Even though it was just the two of us, and this unit has 3 bedrooms and 2 1/2 baths, we enjoyed all the space. I would say that we had about a 4 out of 5 star experience for only a couple reasons. First, do not expect ANY food supplies in the kitchen....bring in everything you might need. If there is coffee there, its only because we left some. There are plenty of cooking utensils and pans, so no problem there. The only other issue we had was propane for the hot tub and pool. We got there on Sunday afternoon, but didnt turn on the hot tub until Monday. When we did, there was no heat for it. We called Turnkey and complained. Tuesday they sent someone out to fill the propane tank. It seems to me that it would be something to check before a new renter comes in, but, well, things happen. And they had left a message on our home phone (why they did not call the cell phone, we dont know) saying they would credit us $100, since we couldnt use the pool/hot tub for 2 days. That seemed fair. BUT even after filling the propane tank, we had no heat for them. Called to complain again. Heard nothing. I was not a happy camper, because using the pool and hot tub was one of the reasons I rented this particular unit. Wednesday we called to complain again. Apparently they didnt think we knew how to operate the hot tub and that that was the only problem. Finally, I noticed that I had a text message from someone at Turnkey named Ryan. When you call Turnkey directly, you end up with someone from a different state who knows nothing, except how to leave a message for the people who CAN do something. But Ryan reached out to us and he took care of the problem post-haste. He sent out a pool tech that day, and even though Ryan wasnt sure what the tech had to do, hallelujah, we had heated water! It was Thursday afternoon by now, but we could finally use the hot tub and pool. I was so grateful to Ryan for getting this done. And Im guessing he was responsible for getting Turnkey to refund us another $100, since we went 4 days without being able to have hot water outside.So, we loved the house and finally found someone from Turnkey to help us with the heated water issue. I would recommend this house, but be sure that someone checks that there is hot water for the pool and hot tub, and bring in all your food supplies! Other than that, its a thumbs up!

Turnkey was extremely helpful at securing my latest rental and when I used them they were very responsive to my needs. This was far superior to a past service I used to rent properties. The tablet at the rental was a very nice touch to help get acquainted to the area.I would recommend Turnkey to anyone considering renting a property - they are very professional!

We had a very good experience with this rental home! It was clean and as pictured. The only issue we had was the 2 out of the 3 showers did not have hot water on the morning that we departed. For some reason the 3rd bathroom did have it which was a good thing. But other than that, the house was great and suited our needs.

We absolutely loved our TurnKey experience. The property manager was very good about reaching out to us and ensuring we knew who she was and that she was reachable for whatever we might need.

Comfortable and clean condo in great location near restaurants and shopping. The pool was beautiful. Very enjoyable time.

We had a fabulous time in this lovely home. The interior is decorated with a mid-century modern aesthetic and is as comfortable as it is pleasing to the eye. We had a couple of minor issues/questions that the rental agency resolved immediately and personally. The pool was a god-send given the heat and humidity during our stay. We were more than satisfied to stay on the property for the majority of our time in Palm Springs, cooking, barbecuing, and relaxing in the pool. All in all a terrific mini vacation.

We rented a large home in a beautiful neighborhood for a week for our sons wedding. They argued with me about toilet paper, the spa and pool heat function did not work correctly and WORST of all, one of the smoke alarms started chirping at 5:30AM the morning after the wedding. They argued with me about fixing it because he had no way of reaching the alarm without a ladder. Hes the property manager and he has no ladder??? He then left the alarm chirping away in the laundry room. NEVER AGAIN.

House was lovely. We especially enjoyed the pool. Great location. Will rent again.

This is the second year that my golf buddies and I have rented this wonderful home. It is very spacious with great amenities including a magnificent backyard pool and hot tub. The location is perfect for getting to most of the public courses in the area.

It was even more beautiful than the picturesAbsolutely breath taking ;Majority of my family stayed at a hotel for a surprise birthday party that we had flew in to attend.So it gave me the opportunity to cook and host daily in a home away from home experience while enjoying the desert life in Desert Hot Springs✨💫

We rented a house for out of town guests and were very impressed with the way Turnkey handled everything. Before we arrived they were very helpful in answering questions and the guests loved that there was an iPad like tablet loaded with links and video instructions for everything in the home. Turnkey was professional and we would definitely use them again.

This place was awesome. Great location. Pool and hot tub were basically in the back yard. Beautiful tennis courts also nearby

My family and 2 dogs had a wonderful stay at this property! It was private and well maintained and updated. We felt like we were at home during our stay. While the noise from Sunrise was a bit noisy, the privacy the backyard allowed made up for it. We loved the fire pit and lounging in the pool. We would have stayed an extra few days if we could have! We will definitely be looking into booking this home again!

Very spacious, pool had a few leaves in it but was promptly cleaned the next morning after arrival. We had everything we needed, beautiful community. First time in Palm Desert, would definitely stay there again.

Very easy to deal with and easy to communicate. The pool was dirty when we got there and they were able to send somebody to clean it out right away. I have no complaints and would book through turnkey again

Everything was great! We really enjoyed our stay house was perfect for us. I loved the layout of the back yard perfect for entertaining. Looking forward to renting this house again!

We loved our vacation home. The home was beautifully designed. After the fire we wanted the pool cleaned and received assistance right away! Wish we had stayed longer.

Great house! very clean, and easy to communicate with everyone. perfect place to relax with kids of all ages!

Clean, spacious and beautiful home. I highly recommend using TurnKey. Everything was easy to plan and all of my questions were answered by a knowledgeable consultant.

Turnkey was amazing! Beautiful and clean property! Will be using again soon.

The house was fine for our stay of 4 nights. The price was fair for the quality. Pool was cold and the house itself was a little tired in places but provided basic needs. The sofa bed needs to be replaced as it has no mattress support whatsoever and some deep cleaning of the house would be recommended. We were at the house for the BNP Paribas tournament so it would have been great to have the Tennis channel available on arrival :)

Perfect location and amenities for our party of 8. Team was incredibly friendly and helpful with anything we needed, from door codes to sending someone to ensure all the AC units were setup properly, which wasnt intuitive. Thanks for everything!

Lovely oasis!Place was better than expected and Turnkey was easy to work with and accommodated our requestsAppreciate both early and late check-in

TurnKey Vacation Rentals make the process so easy. Their attention to detail and customer service is a cut above! I will look for TurnKey on future trips!

The home is lovely and decorated in an upbeat Palm Springs style. The house was clean, well-prepared and stocked. The rooms are spacious and comfortable. A few suggestions: the hot tub was smelly and not very clean, one needed a Ph.D to figure out how the TV worked, and the internet was spotty. Besides those suggestions, Id rent it again.

Great property! We really enjoyed our stay.The procedure to get the code for entering was very cumbersome especially for a German on vacation in the US (e.g., needed to provide a copy of our passport, etc.). Apart from that: 5 stars!