Laura Kappler did a standout job in getting insurance for my home. She is knowledgeable, highly proficient and a real professional. Everybody should be so good.
Laura at Lizette Cochran State Farm has been so helpful to me with meeting my insurance needs. She is very efficient and personable. If I have a question or need any assistance, I know Laura will address them . Thanks Laura for all of your help!
Kathy is my favorite person ever! She helped me after my wife passed 4 years with switching everything over, explaining everything, and with about 4 different vehicles since. There may be a cheaper insurance out there, but NOT a better agent!
This office is awesome! Laura was super informative about the coverage on my auto policy and explained every coverage and how it works. Sara was also very helpful with my homeowners policy. Allyn and Bobbie jo are always a pleasure to talk when I call in. Lizette runs a good agency. 👍
Lizette runs one of the best agencies in the area. Laura and Sara have always been helpful and informative when we need them. The service team is wonderful and always help us with our payments and questions. The office is decorated very lovely as well. Would recommend this agency and Laura to everyone.
A little uppity attitude here for my taste and State Farm is never a good value for the dollar as insurance companies go, in my opinion. But this agency is on top of the game and takes care of the insured.
Laura helped me determine if I needed flood insurance and made sure I received the correct information
I recently had an issue with my credit card in paying my insurance. Allyn helped me straighten out the issue with the credit card company and corrected the issue.She handled it in a very calm, courteous and professional manner. I have been with this agency for many years and they have always been very professional but with a calm courteous approach.
Always friendly and easy to deal with. Kathy Holland was able to update my insurance for my new vehicle in a few minutes. Thanks again.
Ive been with this office since moving to Florida 7 years ago. We recently had our cars flooded out due to tropical storm Erma, and it was the first real emergency we had to deal with. Allyn made sure everything went quickly and smoothly, getting our total loss payment so we could get our replacements and get back to life. Bobbi Jo as well is always quick to respond and help when needed! I highly recommend them!
Very professional. She was also very nice and helpful with every question i had. Things i may not of inderatood was explained in detail. Definitely knows her stuff. Thank you!
I called Lizette Cochran’s office late last Friday night. I had been a GEICO insured for over 7 years and they continuously increased me “just because.” I contacted Lizette’s office after reading her reviews and got Jaimie Adams. Jaimie went through EVERYTHING with me, didn’t rush me, and send me the auto quote via email because I wanted to look at it over the weekend. She would up saving me over $400 in car insurance with the same exact coverage.I called up today to bind the coverage and told her I referred multiple friends and my parents to get quoted through this office. The process was easy, Jaimie was so nice, and followed up with ALL appropriate documentation she told me I would be receiving. Excellent customer service and I look look forward to doing business with them.
In a world where customer service of businesses has declined to the point of infinite arguing with automated IVRs that do nothing but frustrate you-and make you repeat yourself to no avail -and then have to start over 10x as you go to your 10th rep- this particular State Farm Agents office is filled with friendly voices who pick up immediately, provide NONSTOP, FAST assistance on whatever you need and even call to LOWER your rate. Compare that to other pathetic businesses like PUBLIC STORAGE (400% increase in prices in 2 years), SPECTRUM (the worlds worst monopoly),SIMPLE MOBILE (11 days to activate when THEY screwed up and sent your phone service to another SISTER company and lost it), etc. In particular, Allyn Curry is the nicest of them all at Lizette Cochrans office (Lizette is also the best)- and Allyn always gets what you need done with the friendliest of personalities. Very rarely does a company EVER exceed expectations-especially when dealing with car insurance-but this one does by MILES ..(get it?) :)
This location is amazing. Their customer service, professionalism and rates are the top in the game. Sara and Kathy are always there to answer any questions I have as well as adding on services and providing more ways for multi discounts. I highly recommend this office. We’ve had State Farm for 9 year and won’t go anywhere else. Thank you ladies!
Great staff, very kind and responsive, and I pay less for insurance than with other vendors.I highly recommend!
I was contacted by Kathy via US mail. Several months ago I went online looking for quotes. At the time none of the quotes I received matched my current policies price so I renewed with my current company.A few weeks ago I got a State Farm envelope in the mail with a new quote that would save us roughly $45 a month. I initially thought it was too good to be true so I tossed it aside. A couple days later I picked it back up and decided to email Kathy with some questions.Kathy was very responsive to my questions and she also contacted my State Farm agent out of state that insures my vacation home to secure me an additional $800 a year savings.If anyone receives anything in the mail from Lizette Cochran’s State Farm office I would recommend looking into it and dealing with Kathy. I really appreciated her helping me with my new policy and the money savings.
I was extremely disappointed with this establishment. Initially had a difficult situation with auto insurance that turned out well at first. I completly disclosed any discrepancy with my drivers license which they had full checking before I got my quote paid. Three weeks later they doubled my quoted premium then 7 days later they canceled my policy. Dont patronize this establishment Ive had auto insurance for over 30yrs and this has never happened. I called and got berrateted by their staff completely unsympathetic to the fact that now I have to get insurance all over again.
This team is awesome, Jamies knowledge of products is above great and their customer support goes beyond your normal expectations!
Lizette and her team are awesome! Friendly, responsive, and always go above and beyond.
Jaimie helped me save some money on our car policies today. We had too much insurance, with COVID cutting down on how much we have been driving, and she had the perfect options and solutions for us that better match our current needs. Very friendly, very helpful. I highly recommend this agency.
I had an wonderful experience working with Jaimie. She was very helpful finding a good Auto and homeowners insurance for my family. She was very professional. I will recommend her service in the future
My call with Laura was quick yet personable. Although I was not at all familiar with this process, she got me the service I needed in no time at all! I would recommend her to anyone looking for insurance coverage.
I have been with State Farm since I was 16 and Lizette Cochran for at least 30 years. I called today and spoke to Bobbie Jo to see about possibly switching my Home owners Insurance over to State Farm. Bobbie Jo had Kathy Holland send me an email the same day to get a quote. I appreciate the prompt response, professionalism and the friendliness I always get from Bobbi Jo and everyone else in the office.
Bobbie Jo is always professional and always willing and able to help and if she doesnt have the answer she gets back to you asap or has another professional agent respond that has a better understanding of youre question or need. I highly recommended this incredible team for all youre insurance needs ☆☆☆☆☆
Just like the commercial, State Farm is there. always helpful with all my needs and always gives me options when selecting products. Kathy at Lizette Cochran is great and knowledgeable with me, my needs and family.
In over 12 years of service they have always responded to every call to my satisfaction.
For many years I have trusted and continue to trust in Lizette and her staff to always be my automobile insurance company. There is never any reason not to...they are simply wonderful, trustworthy and honest...and efficient!
Love this Statefarm and Staff is Wonderful!! Great location, very professional and helpful staff. This statefarm makes you feel like family. Give them a call! Auto? New to credit? Grab yourself a Credit Builders Card and get yourself started! Maybe you need Insurance on the Apartment? Give a call today!
Excellent customer service. I recently moved to Florida and had a few issues with transferring policies. My old insurance agency (also a State Farm) stopped helping me once they found out I was moving. Bobbi Jo at Lizette Cochran State Farm helped fix the errors made by my old agent and even called the Payment Plan Dept. to double check that I was being billed correctly. Plus they gave me a cute 2018 calendar.
Amazing talent at this Ins agency. Love Lizette she is outstanding and knowledgeable. Lizette is very helpful and accommodating. This agency has saved me so much trouble. Insurance can be so confusing but this team really cares they go the extra mile to make sure you understand everything pertaining to your Ins needs. I have tried other local State Farm agents resulting in regret and disappointment. I highly suggest you make an appointment, save yourself lots of headaches that come with unprofessional and uneducated Ins agents and get the advice you need at Lizette Cochran State Farm Agency.
Lizettes dedicated and knowledgeable team has helped my family for years. They have helped me with all my insurance needs. Highly recommend office everyone will go our of their way to help you from start to finish.
Excellent customer service
I used to own State Farm Car Insurance and Life Policy. Both were cancelled due two unexpected rate increase. After few years, I decided to give it a try again. I was contacted by an agent from Mrs. Lizette Cochrans office, after browsing online quotes. I was provided me with a quote for insurance and I decided to switch the insurance. Since I had paid for the month of March with my existing policy, the lady advised me to call them and cancel the automatic payment. While cancelling the payment, I also cancelled the policy. The next step was to call her on the 19th (today - 10 days after initial contact) to start the State Farm policy. Today I was told Im ineligible for the State Farm Insurance; was never provided a letter from State Farm of ineligibility in the ten day period as well. Luckily, the current company was able to reinstate my policy which would have been ineffective tomorrow. Mind the fact I have not got any tickets ever in my life and had not had an accident in almost five years. State Farm does not seem to be a Good Neighbor and I will definitely not want to do any business with them in the future.
Great customer service. Lizette explained the process and had the policy in place quickly. Everyone at her agency seems very friendly. Especially Bobby Jo.
We have been with Lizette Cochran Statefarm since 2003. We have never had a problem, love everyone in the office. They are professional yet still treat us like we are part of the family. I would highly recommend them.
Sara was fast and efficient.
Agent is wonderful, service people are great to work with and the sales people are very helpful when writing new policies.
Debbie Munting is awesome!! We needed homeowners insurance and she gave us a guote and answered all questions. The staff is helpful and friendly any time we call.
Kathy was extremely helpful and professional! This is a great agency. Highly recommeneded.
Staff was great and very professional. I will recommend to friends and family.
Great people, great service....wouldn’t trust anyone else with my insurance needs
Very helpful with explaining all the options for insurance. Thank you.
Very disappointed in the communication.
Debbie Munting is certainly an asset to this Agency. See her and you wont be disappointed.!!!!!
Lizette insurance agency in the BEST!!!! I highly recommend using her .
Great office. Very knowledgeable and helpful
Excellent office. Experienced and knowledgeable.
Great staff very friendly and courtesies!
Great office to do business with!