I always deal with Brett Knott who has been awesome to work with. I can’t say enough good things about Brett. As long as he is still there I will talk to him before buying from anywhere else.

What a pleasure it was to work with Austyn Mattingly and the entire Don Moore team. It was an awesome experience and I love my 2021 Honda CR-V.

Had a very good experience with Justin Keenan would definitely go back again.

Re: Service Center(Note, I drove down from Evansville specifically for this appointment)A waste of time, money, gasNo record of my appointment, let alone the reason for my appointment. (Thank goodness I took a screenshot of my appointment confirmation)A free multipoint inspection by a tech was substituted for the pricey Pre-purchase inspection by a Toyota mechanic that I was after. Free or not, it has the Toyota name on it, so shouldnt it be thorough? One glaring omission from the inspection form has me wondering how much else was omitted, or if they spent more time checking all the green boxes on the inspection form than they did checking/lubing all the actual inspection points on the car.The above-mentioned inspection was free with my purchase of tire rotation and balancing, butTHE TIRES WERE NOT BALANCED.Balancing was recommended due to mild vibration at 65+mph. During the trip back to Evansville, severe vibration kicked in at 45-50 mph. My first thought was uneven tire wear, yet shouldnt this have been mentioned?Brought car into an Evansville shop yesterday for tire evaluation. Tires are fine, no uneven wear. Next step, check balance. I honestly expected the balance to be ok as well. Again, in case you missed it the first time, I paid Don Moore for rotation AND balancing. The tires were rotated, but NOT BALANCED.My car is now vibration-free, with shiny new silver weights.I paid twice for tire balancing, but received service only once.As for the disappointing free multipoint inspection, should I just chalk it up to you get what you pay for? No. I paid with my time and gas, not to mention trust in the Toyota name.My first clue should have been appointment availability. Don Moores online scheduling system had next-day appointments available, while the earliest available appointments for Kenny Kents Toyota service center were 6 weeks out. Duh.

My 22 year old son was buying his first car. As a parent and having bought many cars before, I was not looking forward to the process at all. My husband and I have had not so good past experiences and were pretty guarded. At first just mom and son were there on Saturday and they let us take the car home to make sure it was what we wanted. Monday, lucky them, they got both parents returning to get down to the details. Nathan was our salesperson and Colton reviewed the financing. If I could give more than 5 stars I would! Their knowledge, patience, attention to detail and professionalism come highly recommended by all of us!! They turned it into one of the best experiences we have ever had, went that extra mile to make us all at ease and stayed over their time to see we were taken care of! We came from Evansville and it was definitely worth the time to drive to Owensboro. If you need a new or used car, this is where you need to be!

Justin and all the Team made thing easy, I was in and out in 70 minutes with my new car.No hidden fees. Very trustworthy business. I highly recommend going there first, you wont have to go anywhere else .The only issue that disturbed me was the fact I was forced to buy a Warranty on a car that supposedly was under warranty. It added $2500 to my cost.Which increased my payment. Not sure if this is standard practice but should have been told why the warranty was not included.

Don Moore Toyota in Owensboro KY is a dealership that will really go as far as need be to make your car-buying experience an awesome one! The staff is knowledgeable, professional, and basically great to deal with. As a customer, I love my Prius C and I love Don Moore Toyota as well!

Google says that they close at 6pm, pulled up at 5:45pm and it was a ghost town and nobody could be found.

Took my my friend in with his Toyota Corolla in for two recalls, Seat belt harness, and computer update for transmission. While there I had them go ahead and do an oil change and front-end alignment. With zero battery issues. 7/9Picked the vehicle up according to the checklist everything else was fine. 7/10The following day car would not start, and had to jump the vehicle 7/11Monday again had to jump start the car, took it back to Don Moore, showed them the check list, the Service manager, Cody, told me us it had a faulty battery and changed the check mark from good to replace (two different color inks still have the check list) and refused to admit fault or take responsibility for the “all of a sudden” bad battery.When we dropped the vehicle off the odometer read 88563, when we picked it up 7/10 it had 88587, they had “test driven” it 24 miles. I had told him to write down the mileage, good thing I did, unfortunately Don Moore, Cody, Colton have zero understanding of the word integrity.

7/9: My Toyota Corolla had two recalls, Seat belt harness, and computer update for transmission. I made an appointment to have these taken cared for. I also scheduled an oil change and an alignment with Toyota. WITH ZERO BATTERY ISSUES.7/10: Picked the vehicle up, according to the employee, Jennie, everything was fine.7/11: The following day I went to get in my car and it would not start. I had to jump the vehicle.7/13: Monday, again had to jump start my car causing me to be late for work. I took it back to Don Moore and showed them the check list. The Service manager, Cody Barr,  told me I had a faulty battery. I showed him how the check mark on my paperwork was changed from from good to replace, and he refused to admit fault or take responsibility for the “all of a sudden” bad battery.On an additional note, when I dropped my vehicle off the odometer read 88563. When I picked it up 7/10 it had 88587 miles, Toyota had “test driven” my vehicle for 24 miles.I felt that speaking with Cody was a waste of time, he lacked any customer service skills. Then, I reached out to Colton, the general manager of Don Moore, but apparently he couldn’t be bothered due to his lack of integrity. What gets me is that the maintenance checklist has two pen markings regarding the battery performance, good as well as replace. If you’re in Owensboro the drive to the next closest dealership will be well worth it!!!

On 8/12/2019 I called to schedule an oil change and they were able to get me in that morning. I was thrilled, so convenient! I arranged for someone to pick me up from the Toyota location. I drove my car up to the service area and checked in and handed in my keys. I was asked about my oil change and how much extra a tire rotation would be, they told me the exact amount and I agreed and we parted ways.About 30 minutes later I was called and was told that my back windshield wiper needed replacing and my cabin filter and another filter both needed changing. I asked how much would the entire service I was getting cost including my tire rotation and oils change, I was told it would be $105 after all services. I said great, go ahead and do all of it. About 20-30 minutes later I get a call to tell me my car was ready for pick up. I said great I’ll be there in a bit. End of conversation.I get there and walk into pay and I am greeted by a man at the front counter with the woman working the register. This was not the one who I was speaking with on the phone. He said here is your bill, these are the services you’ve received and here is your total at $180 and some change. I was appalled! I quickly informed him that the young man I was speaking with on the phone told me that all of my services would be $105 after everything! I would not be paying such an exorbitant difference and that is not at all what I agreed to on the phone. The man went to find the man I had spoke with on the phone.The young man whom I spoke with on the phone walks up to me and I explain the situation and the amount difference between what he had told me on the phone and what he had charged. That is when he told me that I hung up before he could correct himself before because he had misspoken the first amount. This is when I got very upset, first off, the conversation was over, we both had agreed on the amount and we both said bye, that marks the end of a conversation in all scenarios. Second, he obviously had my number and had he called me back I would had declined the other up grades. Third it is rude and unprofessional to blame the customer for his negligence to call me back and fix the mistake that he had just admitted to making.He then took my paper did not say another word and worked at him computer for about 5 minutes and got my bill down to $111.69, which is still not the $105 he had told me. I took it, paid it, we did not speak again. He obviously knew he had made a mistake but did not apologize, or acknowledge it, he just changed the invoice but didn’t even tell me what he was doing, the whole experience was so rude and awkward. I will not be using Don Moore Toyota again.

I would not recommend this place to anyone.They included a very expensive extended warranty to my monthly payment without asking me. They never did show me what my monthly payments would be without the extended warranty.I Very Dishonest company as this was not a mistake.

I was very disappointed today I called about 9:00am had all my information together I had a cosigner sent the information in they didnt never received it, only to find out that they could not give me a used car or a SUV I was very hurt& disappointed at the service I received todayI had to call them back 6:00pm to be told that I needed another co-signer 😣😔😔😔😔. I waited all day 😟 😫Missing out on others deals because I just knew that Don Moore auto company would give me a car today. Oh well thanks. You all have bless day

I may be bias because my spouse works there in the service department. I see and hear all the time how they try their best to help a customer. If it is within their power they want to make it right.

I bought a new Tacoma at Don Moore a few months back. Steve Mills is the man that sold it to me. I called every place I could think of trying to get it at a lower price. I called St.Louis,Nashville and Louisville.I went to Evansville and Madisonville and no one could beat Steve’s price! Thanks to Steve everything went great buying my new Tacoma!

Just purchased a car here and let me tell you. The help was absolutely great. They was far from pushy and was very fast to answer any questions I had. I would recommend this sells team to anyone!!!

The people are so nice and treat you like family. Talk to a young man named Cameron Murphy who was very nice and knowledge able on their products. So yes I would definitely recommend them as a place to get your next car.

Better deals than any car dealers in Henderson. Excellent customer service. No sales pressure. Treat you like they want you to come back.

I was looking for a vehicle that would be easier for my husband to get in and out of after his stroke, Colt Graves and Dylan Anderson were spectacular in showing me the vehicles that I was looking for. Purchased a great Nissan Pathfinder and love it. I received excellent treatment, and I would recommend Don Moore Automotive to everyone interested in a new or used vehicle.

Nice place of business...they treat customer right...do great work.

Easy and quick..

Dropped van off on a Wednesday night for a recall. My wife called at the end of the day on Thursday to see if the van was ready; it wasn’t‘t. My wife was told they would call when it was ready. I called back on Monday and they told me the van was ready.Excellence in customer service starts with proper communication.

Called last summer about a vibration in my Tacoma, was told it was normal for the truck & steering wheel to shake??? Finally 3 weeks ago I received a open recall from Toyota on the vibration, took it to Don Moore to get inspected, after a 2 1/2 hour wait, service person Jenny came out & said...my tech only spent 5 minutes looking at it, saw it had u joints replaced, then went to something else??? Why the wait??? She told me she would give me an estimate on repair, I called back 3 hours later, she was at lunch, Danny said he would deliver the message, still no response, call back a week later & talked to Danny, he apologized & said he would give me an estimate, still no response, I waited another week & called back to talk to service department manager, after getting shifted around, finally a lady told me “ he was in a meeting “, later that day someone named Kolton called me & apologized, said he was sorry for the run around, and would call me back with answers the next day??? That was 1 1/2 weeks ago, still no response back, reputations mean a lot in today’s market, this is terrible service, I was looking at buying a newer Tacoma, it won’t be here, pathetic way to do business, full of lies & deceit

Bought a new car good experience.

I just had my car serviced which is always quick. Love the popcorn too.

Good people, always willing to accommodate your needs and get you the help you need. If you have questions, theyll answer it and then some. Definitely recommend anyone to getting their car serviced here.

Friendly, quick service, appointment process was super easy. No issue at all being from put of state. Honored all Toyota Care services. Thank You !!

Always satisfied with their service. They never do anything without asking first.

Great experience! Thanks Steve Mills. My niece will be purchasing a car from you real soon.

Work with these people on a daily basis. Great customer service! Keith Ford is the best!

Great service department. The tire and alignment guy is great.

I had a great visit to Don Moore Toyota. Rick Freeman, the GM, treated me well. Good people all around!

The salesman Adam told me they done a 160 point inspection on the vehicle and I felt secure about that because Don Moore has been in business a long time and Id never heard anything negative,but Im from Henderson not Owensboro .My car was used so it came with absolutely No warranty unless I paid 4,000 for about 40,000 miles I believe., So obviously that being so expensive that was out of the question. I really wish I would have taken the time to look over myself because I missed a couple of obvious things wrong with my car just driving home from the lot. I tried to reach Mr.Fulerson manager at the Honda, Don Moore side and told him about the problems right away. He replied after several attempts to reach him and told me that wasnt a concern because it wasnt a safety issue.. They were fast to take my 8,400 dollars when I should have slown everything down and looked real good at the car. I just thought they would have made things right with me and at least ordered me the missing piece for my car and just let me pay them for the missing piece,but No Mr.Fulkerson wouldnt even do that.So when Don Moore says they do a 160 point inspection you better look at it closely because they missed 3 things that I realized driving home.However they are fixing one of the things the car is missing Saturday at no charge. I just regret that it took me so many times to reach those Two men that sold me the car.

Very helpful. Good employee helped me.

Everyone was super nice there very fast and efficient!

Kieth ford takes great care of us getting our parts at Steve’s auto body in Henderson.

Good people who want to help with your transportation needs

Nice waiting area in service department with free coffee and cappuccino and free popcorn. Helps ease the wait.

It took forever to find the keys to the vehicle I wanted to test drive. I cant say anything else bad. The deal didnt work out but I felt I was treated fairly here with all considerations given.

Keith comes by our shop regularly to make sure we have what we need and quickly remedies any issues that may arise.

Clean, Friendly, Quiet. Got in for service quickly. No appointment set.

I am giving my input based on my fiancees experience, because this company sold her a vehicle with a handful of problems and then she had it sent back in under the warranty to get it fixed and got it back still with the problems. Now she has sent it back in and now they are not willing to attempt to fix her vehicle. I would highly recommend not working with this dealership.

Looked at a Jeep an bought it. Excellent sales team.

Please go and see Greg Inabnit. He was so helpful, and gave me hope. I never knew I would ever be able to afford a new model Toyota. My stress over buying a car was short-lived. Im so, so happy with my purchase and experience. Im so glad I stayed local in Owensboro and didnt bother entertaining anywhere across the bridge! ^_^

Used car dealer tried to sell a car with over 100,000 miles on it for more than its worth. Then tried to talk my wife into a Pontiac that had even moore miles. Get it! Not worth the drive salesman back tracked so bad we both walked out. Same don moore sales tactics. Sell you something you wouldnt put your daughter in.

Wonderful people very concerned about you needs

We locked our keys in the car on our way to Holiday worls. They were super respectful and made a key for free! Saved our trip thank yall so much!

Routine maintenanceService man very personable. Pleasant experience

Worst experience ever. No ethics, they dont value peoples time. Non chalant attitude, almost to the tune of screw you, what will you do customer. confirmed multiple times regarding the availability of theach car with Chad and Arnold, clearly mentioning that Ill be making a 4 HR drive. They confirmed availability and when I showed up they said it sold a day back. They lied to me over phone, when they intact had sold the car. Bait and switch. They did not even bother to apologize. I generally dont leave reviews, but I was so pissed that I had to. Stay away from these scoundrels

Great servive

Had a hard time getting to view the vehicles and pricing . had to enter into several times.

Terrible place with a bunch of sleazy sales people. I know car salesmen are naturally devious, but these people are a special type of scammers. I test drove a car and asked to speak about the price, then I waited for 35 minutes just to see if a price was agreeable. Then they came back with a “well the price listed is the lowest we can go”, which was about $1000 over book value. So I got up toto leave and said “OK, well sometimes we can’t always agree” and intended to leave it at that. Then, after he clearly stated the price was not negotiable, he asked what price I thought was fair. I said “no thanks, you’ve already told me you weren’t negotiating”, promptly thanked him for having me wait for a half hour, and walked out. As he (the pricin manager) stormed off like a child who didn’t get the candy he wanted. This is NOT the first time I have had an experience like this at Don Moore. I will never return after the repeated low level attitude toward customers. Very dissapointed as I do like the Moore family, but not their establishment.

I get my Car serviced regularly and love it there!

Fast efficient service. Nice people.

Nic is amazing....helped me find just the right Toyota Camry!

Great costumer service. Good prices.

They were real nice to us..

Great service from our parts rep Keith Ford!!

I would not recommend the extended warranty. Car was miss firing. Guess what was not covered under my warranty. Now my VSC light came on and guess what? My extended warranty only goes to 12000 miles. Im at 12389 miles. Now Im lost at what to do. The service guy is supper helpful and is trying to come up with a solution.

Great service, prompt and friendly, both times I have been in here.

Ok this is aimed at the used car part of Don Moore. I came down to look at a vehicle that in the ad in mice type said it had an oil leak. Ok so thats fair and it was stated. When I came down to look at the vehicle they showed me the vehicle and offered to let me drive it. I did and I liked it. Then they start the whole sales speal. This goes on for about 10 minutes. Now here is my complaint. At no time in person did they point out the oil leak. When I decided to look for it my self it was easy to find. She was dropping about a half quart over a 10 minute time iddling time.( side note lost 2 quarts over a 20 minute drive ) so I did buy the vehicle and have it fixed. My issue here is two fold. They did not tell me in person that there was a leak and or how bad it was. Also I paid cash for the vehicle and they still charged me a 480.00 doc fee for a cash deal under 4000 dollars. So buyer beware at this dealer. I know it is used cars however please disclose fully.

Got the best white chocolate caramel macchiato and popcorn

Bought Toyota Camry from Don Moore and great service department!!

The service staff is always friendly and helpful. They do try to save you money went possible.

Had power window motor replaced and had to return 3 times to get it right.

Steve Mills was very helpful!

Dont plan to ever go back. Tried to pull a fast one.

Good customer service. Have bought two vehicles and plan on buying more in the future.

Always treat you fair and with respect.

I have bought or leased 8 vehicles there over the years but they have become too aggressive for me. I went out of town and bought this time.

Great service and discounts. Always free popcorn!!

Quick fun and easy to do business

Bought my new car from here. Good experience all around.

Service mgr Toyota is not a people person, he will over talk you. Had out Toyota in the shop twice for the same problem, its still has the provlem, never will I buy a new or a used car from that dealership,

Great people!

Prompt, curtious and helpful.

Another one of Don Moore numerous car lots. Nothing much to say

Very happy with the service.

Excellent service and attention

His reputation preceded him.

The only new car I have ever purchased was at Don Moore. They were the only one who really seemed to want to sell me a car.

Not so good....25000 mile service and hour and one half waiting and tires were not rotated...call service to ask about not rotating tires as it is part of 25000 service could not get through and no call back

Very poor service. Unprofessional. Felt disrespected here. Chose then to go to a dealer in Evansville IN, and bought my car from them.

Way to go guys!! I do want to brag a moment on Keith Ford. He goes above and beyond for us at the body shop.. Thanks to all of you in parts

Knowledgeable and friendly.

Need a car go to Don Moore.

Good experience

Problem diagnosed and fixed quickly.

Very slow

Good service

Friendly people but it takes for ever

Professionals

Amber is awesome

Good service

Everything was fine.thanks

To pricey

Very bad service......

Staff is very friendly

Good

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