There is no other sales person that I would want to work with besides Zach Duvall! He’s great to work with, very personable, knowledgeable and a hard worker. Thank you Zach for helping us when we purchased another vehicle from you. You truly are the best!

Zack Duvall & Cody Stewart were amazing! They were both very helpful and ready to answer all the questions I had. I have a safe and reliable car because of them! I highly recommend going to see them!

We are so happy with our purchase! Brittney was outstanding with customer service! She made this whole experience over the top! Don Moore on 54, has awesome customer service from the sales Manger, finance Manger, and sales associate, Brittney! Our experience has never been this phenomenal as purchasing a vehicle! They treated us like family and got us the best deal possible! We will never shop any where else when it comes to purchasing a vehicle! Thank each and everyone of you for, superior customer service! Don Moore on 54 in Owensboro, is where its at!!!😊❤folks!!!

A fantastic organization. Great customer support from beginning to end of the process. The team are really informed and go the extra mile at every stage. Lots of help and support to get the right deal.We were provided excellent customer service by Laura Gillihan she was very helpful and professional.I truly loved the top notch friendly and very professional customer service I’ve received from the team, I would recommend Don Moore unreservedly.

Laura Gillihan was amazing! She was not only friendly but extremely helpful with trading in and purchasing my vehicle. The best experience Ive ever had purchasing a vehicle. Highly recommend seeing Laura if youre interested in purchasing a vehicle!

Beware! Came in with my children and invested time to pin point a vehicle that would fit our needs. Paperwork was started and all that I needed to do was bring in my trade to get final numbers the following day. I said to the salesman I would be in the next day. I came in that morning after switching vehicles with my husband to just be turned away. I was told the vehicle was no longer for sale because an hour before I arrived someone put a hold on the car to look at it?! They hadn’t even looked at it?! I did and was ready to proceed. Nope they sold it right from underneath us. If someone tells you they are coming back you may want to let management in sales know so if someone tries to make an appointment you should too reach out to the other customers who is already planning on coming by to do a deal. So unacceptable and a waste of time and energy. “Oh we will find you another vehicle.” That was the vehicle?! What makes you think I can trust the process again when literally someone else can just come in and take over the deal. This whole deposit thing is not fair, it should be first come first serve. My deal could have been done before those people got out of work. Go somewhere else! Reputation?! This is not a good start with the reputation. Not good business practice. Plus, real nice to put me in that situation. Our business will go elsewhere and so will our friends who are going to ask us how it went. Good job.Don’t bother replying with your generic message about calling back to see if there is a way to correct the issue. Clearly, you all just want to reply to everyone’s reviews but with copy and paste responses. It doesn’t solve anything. Change your practices!

I needed a new battery in my 2015 GMC truck that died( Original battery) called service department At 7:30amTold me to bring it in right away and they could get me fixed up right-a-way. I did and within less than 2 hours I was up running again an on my way. They were nice and polite even gave me two tokens for free Breakfast (biscuit & sausage).I will return again if I need any work done.

We had an amazing experience at Don Moore! When our car stopped working we were worried about getting a good reliable car for our family and Zack Duvall was extremely helpful. He made sure we found a car that fit our family and our price! Thanks again! (:

This is the first good experience I have had in a long time. Recall parts were on hand, the part was installed in less time than anticipated and the communication was really good. They actually warned me that the dash may get cracked while repairing, although it was not even when it was already all busted up.

It was explained what was done to my car. I had asked to have tires rotated, if necessary. They did not rotate. They said it would need new tires before next service. Some places might have rotated and charged anyway. Everything else they checked was good. Car was just as clean when I got it back as it was when I handed over the key.

Very good to work with. I had a very specific vehicle that I was looking for and there were only 2 - 3 in the entire country. They were able to contact a dealer and work out a trade within one week. Very pleased with their over all attentiveness and service. Also, shout out to salesman Alan Simon... thank you.

Zoe McCall made my car buying experience very pleasant. She was knowledgeable, helpful and friendly. Zoe made the entire process smooth and quick. Im very pleased with my new car purchase.

Bailey was excellent to work with in handling my request. I requested an oil change, tire rotations and air filter replacement. As far as, evaluating the oil change and tire rotations, that would be hard to do, however, replacing the air filter which has to be done through the glove compartment, I definitely can speak on that. When I entered my car, items that were in my glove compartment were in my front seat and on my floor board including by insurance card. I was very disappointed and as I told Andy, I try to make sure I pick up items in my car when I am having it serviced, so that day was no different. There was Clorox wipes and a box of nutrigrain bars in the floor but nothing like what they left for me to clean up and put back.

I brought my own financing to buy a new car and the Chevy manager definitely wasn’t happy about that. He kept pushing me to use their financing options and pulled my credit when i asked him to wait. He told me he did not pull it but now it’s on my credit report. My mistake for giving him the information. Then he asked to talk to my loan officer I’m assuming that he did not realize that it was sister. He took the phone to another room and repeated yelled at her saying that they would not make any money off of this sale because of her and that he was going to report her to corporate. Fast forward the dealership never sent me the paperwork to get my plates and when they did they sent it to the wrong address (their mistake). I’ve bought two cars here in the past and will not return.

I bought my new 2021 Suburban over the phone. The transaction went smoothly and I was given a fair sales price and trade-in value for my older 2018 Suburban. The Don Moore Staff was very courteous and friendly. Excellent car sales transaction.

We dealt with Alan Simon. He was awesome & has been VERY helpful. Excellent at his job!!

Zoe was amazing to work with. She went above and beyond for us. She even came in on her day off to help us out and answered every question we had

Alan was fantastic. He was extremely helpful and cared about me finding the right vehicle for me over just making a quick sale. I’ve never enjoyed going to car dealerships but this experience was by far the best one I’ve ever had. Thank you Alan.

Appreciate the service team at Moore Automotive! Anytime my vehicle is in for service I know everything will be done with the upmost care and attention and I am grateful we have this dealership in our hometown!Special thanks to Cindy Wells for her assistance when I have questions or helping to schedule for service on my vehicle.

Had a fog light on the passenger side that was not mounted correctly on our 2021 GMC terrain. Scheduled the appointment and the fog light was mounted correctly, Thanks Don Moore Service Department!

Bailey was very professional in helping us get our issues addressed.

Allen was a great Don Moore representative. All the staff was great and really liked doing business with you guys.

Amber is a very good salesperson done a great job finding us the truck we wanted

Eric was very nice. Over all, pretty good experience

Everyone was very nice and accommodating. The lady that did my paperwork saved me money - imagine that!

You helped my wife figure out where to go and worked with her patiently and in a friendly manner. She showed up at the wrong location to get the oil changed in our truck.

The entire staff is great. Lee Bowman, Laura, Jacob were easy to work with. Always professional and courteous.

Excellent service department. They really care about their customers. Do an excellent job taking care of any issues. They go above and beyond for their customers. I only take my 2018 Chevrolet equinox to the dealer. This is the best dealer service department i have ever been to! Helena who is my advisor is amazing. She took care of all my issues. Please recognize her! You have an awesome employee and you dont want ever lose her!! Thank you Helena! Thank you Don Moore!

Everyone did everything they could to get my truck repaired. Great people to deal with.

Had to deal with their service department and I WOULD NOT suggest using them. Needed a catalytic converter and they wanted to charge over $2000. Was told the part would be ordered Tuesday, come Thursday the part had not been ordered and they wanted $1000 down just to order the part. Ended up taking it to All American Muffler and they charged $490 for everything!

Alan did a great job. No pressure and customer service was excellent. He listened to what I wanted and fulfilled all my requests. He was extremely professional and easy to work with. The sales manager and finance manager also did an excellent job. The price was also the best in the area. I would highly recommend the dealership and Alan as a sales consultant.

Very easy transaction for trade in and used car purchase, my wife loved the coffee shop which is a nice touch. Thank you Zack for the help

I bought a 2017 Traverse in may 2019. They replaced all the tires when I bought it. Since then I’ve needed brake work done multiple time. My recent visit I was changed $60 to balance my tires. Mine you that 2 of the 4 tires been replaced in the last year. I just feel after buying 3 cars that I would be treated just a little better than all of this nickel and dime stuff.

Very good service. They took care of all my needs.

The salesman was polite, informative and easy to talk to. He listened to what I wanted and followed through.

Bailey Crabtree, have me fantastic service as she always does.

Emily was excellent! She was quick, efficient, and super fun to work with! The entire team was very helpful in putting me in a vehicle that I love! I will definitely recommend this location to all of my friends and family.

Eveyone was very nice and accommodating. They made the process very smooth.

This was BY FAR our easiest and most enjoyable car buying experience. The team at Don Moore was helpful, transparent, and respectful of our time. We purchased a 1 year old Yukon XL. Their price was more competitive than comparable listings within 100 miles of here. We LOVE the Yukon and what concerns we had were handled to our complete satisfaction. It was so nice to buy right here in our home town, get a great deal, and do business with professionals, and not have to spend grueling hours in a dealership trying to make a deal!

Austin was great! Helpful answered any and all of our questions- very considerate with our 4yr old son - highly recommend him and Don Moore!

Outstanding experience!!! Salesperson John Worth was great to work with.Transaction was very smooth and easy. All of Don Moores staff were great. Would highly recommend to all!!

The experience was alright. It took a little while to have the car cleaned when I purchased it and the sales person didnt really go over the vehicle with me. Other than that, it was good

Always a pleasure to deal with the GM/Chevrolet service dept! Cindy Wells always delivers, from the start of the first phone call to the finish & payment. 10/10 Stars all the way!Once this suburban wears out, I’ll gladly buy a new one!

We are always pleased with the services provided by Don Moore. Professional, courteous, kind and excellent at what they do! Thank you all!

I have had two Malibus and both having major issues. My most recent was a 2017 and it will cost more money to fix than it may be worth. Very little help and not even any remorse for selling me a lemon. Now I am stuck paying for a car I can not drive.

I had a appointment at 8;15 i was on time . it took over and hour for a oil change . this is crazy, i know how long it takes too change oil . and it shouldnt have took and hour. im glad i had the hole morning to get this done. . what if i had a Dr. i had too go too, and my truck on the rack . PROBLEM !!!!!!JERRY STROBEL

Stephanie was amazing! I came in with something specific in mind. It wasnt the best plan for me, but she found the right solution and made it so easy for me.

It was such a good experience, I drove away with a new car!

I couldn’t have asked for better service! Thanks, Laura!

Just stopped by to look around and Seth was able to get me the car I wanted immediately and have everything done and signed in no time at all. I appreciate how friendly and great the customer service was. Thank you so much!

Very good service but for one thing. At arrival I was informed that the shop closes for lunch from 12 to 1. My appointment was for 12:15. But, other than the 45 minute delay I am pleased with the service.

Easy to get in and have my vehicle checked and fixed on the same day! Everyone was so friendly.

Your prices are more than competitors, oil change and tire rotation was $76.00 when I normally pay $40 or $45 in Henderson at their Chevy dealership where I purchased the vehicle. I probably will not be back for the price I was charged.Update: called the number the owner provided twice and no one knew what I was talking about. Waiting on a phone call back for the 3rd day in a row. Will update you all again after speaking with a representative about this. The response from the owner says to contact the number to provide more information which I did, and no one at the dealership even knew about the owner telling me to contact them. Unprofessional... will share additional updates. Lowered the rating to one star for now.

I took off from work which cost me money. I was told it was raining and it was a waste of time that they wouldnt be able to recreate the noise or problem I was having. I was originally told that my warranty was up, which it was not. After about 25 min, they gave me my keys with an I told ya so and said shed been doing that job for 18 years. I was also told when they scheduled my visit that there was no communication on why I would be visiting. As soon as I left the truck was doing the same thing? Yeah. Still is! Not happy!

Everyone was pleasant, but I do miss the free drink. Thank you.

Had radiator service work done. Easy to communicate with. Nice staff. Only complaint I have is the mechanics didnt put cloths over the fenders and front grill and got dirt and grime all over them.

Outstanding service, friendly, love the Overflow!

The deal with very smooth and professional .

Friendly staff, Bailey in the service center always takes really good care of me and is very passionate about her job

I have trouble every time I come there. It’s ridiculous! I’ll never buy or recommend your place for others to buy there. Your customers aren’t important!

I had a great experience at Don Moore. The truck I wanted they didnt have. So they started looking immediately. Within a day or two they got the truck I wanted. Great job to the manager & salesman!!

Its a really great place to buy a vehicle.

Excellent service, great follow up!

4th or 5th time my brand new 2020 spark has been in the shop for the same reason. No one has tried to make it right or offer me a new car. Just let me be stuck with the lemon rubs me way wrong. Wouldn’t recommend that kind of service to anyone.

They went above and beyond while I waited for my vechile to be checked for recall

Greeted by rude and mask less people. Spoke to a manager. He agreed with me but did not correct the problem

I saw the car I was interested in on cargurus.com. I sent a request for more info and was immediately contacted by the dealer and Jacob answered my storm of questions via texts that day. I drove down the next day and purchased the car. The price was great and Jacob was great to deal with. Seth and Jeremy also helped me the day I purchased the car. I really appreciated that most of the deal was wrapped up before I arrived (I live 4 hours away). I can see why your dealership is highly rated. I felt like everyone there was honest and they all cooperated to give me the best service and best deal. Seth was great showing me the intricacies of the car and I felt confident driving it off the lot. They were super busy that day, but they still took good care with me and the car - - - Jacob sort of orchestrated everyones part and the whole process was a great experience. Best Dealership Ive ever worked with!

Cindy is the most amazing customer service rep I have ever worked with. She goes above and beyond the call of duty to make sure her customers are satisfied and happy. She also keeps you updated every day as to what is going on with your vehicle whether there is anything new or not. She is truly amazing!!!!!!!!!

Service was good however someone im sure accidentally left a greasy hand print on drivers door and the bigger bald.service guy in shop behind computer needs to practuse his people skills

As Always, Courteous, Kind, Quick The Service Team At Don Moore on 54 ROCKS! Alan Simon & Cody in Sales Are Awesome to deal with!! 5th new Don Moore Vehicle for this family!

I had the best experience buying my new car at Don Moore . Everyone was exceptional. Seth McCabe was absolutely fantastic. He is by far the best salesman I have ever had. He was thorough,kind and he went above and beyond to make sure I got the car I wanted. There wasn’t a question he couldn’t answer. He wasn’t pushy or made you feel like you had to do anything. This is my second purchase from Don Moore and I will continue to come back for years to come. If you want a car you go see Seth McCabe!!

Overall experience was excellent. My only complaint is that the required part was not in stock.

This is my first new car purchase ! So happy that we went with Don Moore. Our sales representative was Stephanie Stacy Young, she was awesome to work with! Definitely ask for her when you look for a new car at Don Moore!

Got an oil change and everything wwnt normal. But as usual when I looked at the sticker they put on the windshield it says the oil needs to be changed again in 4 months or 5,000 miles. They always say that. But no car with synthetic oil needs an oil change that early. For my Terrain GM says every 6 months or 6,000 mile . Some cars can even go up to 12 months or 12,000 miles. So theyre ripping off people who dont know any better. Theres no excuse for this other than greed. Theyre the dealer, they know what intervals the oil really needs to be changed. This is another example of why you cant ever trust car dealers. They have ripped people off thousands of dollars, maybe even tens of thousands of dollars, over the years. They over charge for their oil changes anyway and now theyre getting people to change it 1-2 more times a year. Thankfully after my warranty is up Ill change the oil myself. Quicker, easier and cheaper.

I was told when I went in for my appointment they were backed up and expected it to be 1-1.5 hours for my service. They got it completed in 45 minutes!

Needed AC Service and they got us in quick and had a quick return same day completion.

Bought a used car that supposedly had been inspected, but had blatant and easy to read check light on. Before even leaving the parking lot, took it into their service center that day. After their review, the car needs replacement parts that will be in next week. So after sitting over two and a half extra hours waiting for my vehicle that I just purchased, I now get to take a day off of work to drive in and get something fixed that should have never been sold with the issue so clearly there. Also, found live ammunition in the car, so absolutely no cleaning either. Unbelievable lying and worst experience of my life.

Had an emergency with timing chain coming off, Cindy fit me right in. I just cant imagine taking my car anywhere else for service.

Very friendly and helpful. They did an excellent job

No problem everything went well.

Seth was really nice and helpful

The staff friendly and curteous. Oil change and tire rotation was fast.Came back for another oil change and tire rotation and it too 2.5 hours to complete. They dropped the ball on this one.

Outstanding tech service and Sara was extremely helpful getting problem repaired.

Bailey was very professional & helpful as usual. A great representative for Moore Automotive.

Everyone was very nice they got right to me The service was very good

Had a very good experience buying a used 2017 Silverado at Don Moore on 54. Laura the sales person that worked with me was great!!! She made the experience easy. I can say that was actually the first time I enjoyed buying a vehicle. I checked all around and they had the best price I could find. If your looking for a new or used vehicle, stop by and see Laura at Don Moore. She’ll take good care of you.

Talk to Seth at the Don Moore dealership to get the best deal and great customer service!

It was good had a handle come off the side of the seat when I got home think it was broke when I bought the truck

You all show helping hands in our community. The staff here is above and beyond to welcome customers. They are considerate to customers and have excellent communication skills. I highly recommend this company. Thank you all each one!!!

All employees were courteous in their interaction with me and professional.

Always have a great experience and they are so helpful and friendly, go above and beyond to make your experience a great one A Big shout out to Cindy Wells with the service department, she’s AWESOME

There was a safety recall on my Trax, so I called to see if I could run it by for the proper inspection. I was told they could not see me till late next week. I drove my car up to the dealer and they magically were able to get my car in and seen in less than 2 hours. If there is a SAFETY recall those customers need to be prioritized, not just told to come back next week with an appointment. This is the second time I have come to Don Moore with a safety issue regarding my car and again I have been greatly under whelmed with the customer service and lack of concern for the safety integrity of my vehicle.

My experience was great Bailey my advisor was very professional and she and the tech got my truck in quick and got back to me very quick letting me know nothing was wrong with the truck. Thank you both very much

They are very nice people over their and willing to try to help you in any way

Cindy in Chevy service is very helpful as always.

My wife and I bought a new car here in May. We did our research and got our loan prior before going in. That being said the atmosphere was very professional and there was no pressure to make a deal. The coffee shop attached is pretty good. Id recommend giving Don Moore a chance before you buy somewhere else.

Came in for oil change on my 2020 left with a2021 gmc

Sean Smith took care of my visit there. The dealership had a serivce recommendation to perform wheel alignment. Sean informed me of pricing and timing for the visit. They were actually a few dollars under Seans estimate and completed the service 30 minutes faster than expected. Sean has always provided serivce with a smile and is a great representative for Don Moore.

I love the people they are so nice and very helpful

Cindy Wells is an excellent service rep. She is very knowledgeable about the vehicles and her customers needs. She listens to the customers concerns or questions. She should be a very valued employee because she cares.