Not at all impressed with the service performed on my 2001 2500 HD Diesel today. When checking in the service writer asked if I would like my truck washed. I said yes. I also asked that my fuel filter be replace since it has been some time since it was done last. The service writer said it should be done in about an hour so I waited in the customer lounge area. About an hour later the service writer stated the truck was almost done and asked If I wanted the truck washed. I again said yes. about 15 minutes later I went to pay for the work done to find out the fuel filter change was $170 making an oil change and fuel filter change $326. A bit of sticker shock but I suppose my fault for not asking for the price first. I then got in my truck to leave and they did not wash the truck. Disgusted at this point I just left. After making my first stop of my errands when I started the truck the change engine oil light came on. It was not reset. I called the service desk and they asked me to bring the truck back in so they could reset the system. I was 25 miles away so I asked the service writer the proper steps to reset it. All in all a very poor experience. Not sure if I will go back again or not. A lot of money for poor service.

Being as this was a breakdown on the Interstate, this was a nice experience!! The person we first called on the phone also called a tow truck for us. The tow driver (Sweet Towing) was excellent. He not only towed our truck, but also our camper, so we wouldnt have to leave it behind!! We are so very pleased with the service we got, but also the treatment we got was amazing. They kept updating us on the progress, and what was found. They also told us up front what the cost would be, and gave us the opportunity to approve, or not approve. The truck was fully repaired, and my husband now says it drives better than ever! Thank you so much for the service, and the treatment we received from everyone there. Also like the big area for customers to sit while waiting for service to be done. Liked the ammenities there for the customers, and also the charging station was nice as well for the phones. Also, plenty of magazines there as well!!!

Very helpful and professional. Had a great experience. Landon did a great job.

Honestly, I thought since this was a bigger dealership that it’d be run more efficiently and professionally. I first began my interaction at drop off by stating “I have a warranty, and whatever is not covered in my warranty DO NOT TOUCH IT. My brother in law is a mechanic and will fix it for half the price.” My car sat all week in the shop. The first phone call I received had told me what WAS and WAS NOT covered in my warranty. During a phone call it was stated that my rack and pinion WAS FULLY COVERED, the other issues were NOT. I said “okay, do what is covered only. Nothing more.” The car was in the shop for a few more days, with phone call updates saying “sorry it’s taking so long we are under staffed” or “we ordered parts but they were labeled wrong and ended up being the wrong parts and that’s why it’s taking so long”. Which is so weird that you’d order different parts for 2 cars (I had a family member with a vehicle there during the same time frame) in the same shop, and ALL of those parts come labeled wrong? Fishy in my opinion. Maybe it happens, maybe it doesn’t. All I know is it was stated by a staff member at drop off that they had a hard time catching up on repairs. So did it really end up being the incorrect parts or could they just not get their stuff done in time? So finally, when my car was done, I was told it was going to be an $87 charge. How? Why? If it’s covered in my warranty, like you guys said, how do I have a charge? So I went in and started questioning my random charge, of course. Well 2 people stated they had called and left me a message stating the rack and pinion was only HALF covered instead of FULLY covered. So first, that brings me to my first initial statement….IF IT IS NOT COVERED DO NOT TOUCH IT. It’s not a difficult thing to understand. Second, I have ZERO missed calls or voicemails from the dealership as I ALWAYS answer the phone. No one called me, no one said anything. I TRULY wish I could say this is the first time this has happened but it’s not. House in OWATONNA MN has done this to me more than once. I tried to give the benefit of the doubt but damn..you guys make it REALLY hard. I will not be returning to this dealership.

Fast, friendly, reliable as always. Great lobby to wait in, car washed nice an clean. Everything was great all around.

They were extremely professional yet were warm and friendly. Our salesman, Kyle, was patient, informative and checks in with us to make sure everything is going well. This is the fifth vehicle we have bought there and we will definitely return there for the next one!

Excellent repair work - they even refunded a little money due to an overcharge and phoned right away. I feel like the experience at House service has definitely improved very much since last year. I am very confident the work performed there is done properly - and theirs collaboration on the solutions. Honesty is the best policy - and they are honest.

We had a very positive experience at House. The sales team and manager were very pleasant to work with. Kyle Clausen took the time to go over the vehicle and answer all of our questions thoroughly. He was very knowledgeable about the vehicles. We never felt pressured to buy. I would go back here again.

My sales person was great through the entire process. We test drove several models. She was thorough in showing me all the features before and after the sale and setting up OnStar.

I was in an accident and my car was totaled and as we all know the claim process can take time. Especially in the trying times we are facing in the world today. I was having to walk two miles to and from work daily. The sales person at the dealership that I had gotten my previous car from said they weren’t able to help me at that current time. I filled out an application for House Chevrolet and not only did a salesperson reach out to me but Jason House also reached out to me via email. They were both very flexible on how and what time (I work nights) we communicated. I visited the dealership on a Wednesday and drove off the lot in a much nicer car then my previous one on a Thursday. There were many obstacles surrounding my unfinished insurance claim but Ambria Morsching worked through every single one. And the only reason I didn’t leave with a car Wednesday was error on my part while insuring the car. It was a humbling experience to say the least. And I am thankful for the time and effort that was put into getting me into a car quickly.I will definitely be a returning customer.

Great atmosphere and great people to work with. My salesman was very eager to answer my questions and help in anyway he could. I rated my experience as 4 stars because of the fact that my salesman did not know the vehicles on the lot. He did not know the vehicles and what features they had. Although very unknowledgeable, he went out of his way to get my questions answered by asking and getting someone else. So, all in all, I am happy I could help the salesman grow and learn. But, I think training is something the dealership needs to put high on their priority list because not all people at patient and forgiving as I am.

All sales staff, service staff very polite, Landon has very good product knowledge, variations between different models, this helped us with selection .Steve is tops for review of purchase and finance . Really great staff in those two . We will recommend and return . Thank you !

As a first time car buyer I regret making my first car purchase here. I wouldn’t recommend any one buying a car for the first time to go here. Unfortunately I wouldn’t wish my experience on anyone else. Be sure to bring someone with you who knows about cars and knows about what’s in your best interest because this dealership doesn’t think about your best interest.My family and friends will not be purchasing cars from this dealership anymore.

Purchased a pre-owned Chevrolet Equinox from Sales Associate Josh Gerdts. It was a pleasure doing business with him. Very cordial, but very professional. You knew he always had our interest at heart.It turned sour then when we had to sit with the business manager Steve after a 2-1/2 hour wait. He was rude and tried to be intimidating almost to the point of calling us liars when when we addressed why we were not interested and we refused to want an extended warranty.Just some much needed negotiation skills. House was a top notch dealership as was Josh a top notch salesman.

Mitch, Amanda, and the technician who fixed my brakes took excellent care of me. As always it is when my car needs service.

The staff I met were super customer oriented....reponsive to finding the vehicle that I needed then making certain the associated support is set in place.

Thanks again you guys did a great job second truck bought there and will do it again

Outstanding service! Super fast same day repairs and the total cost for everything was $0.00. Thanks GM!

Best breakdown Ive ever had. My nearly new GMC Duramax Diesel started shutting me down while on vacation giving me a service error that sounded like I needed to add DEF. I was in 65 MPH max speed mode when I limped into Owatonna late on a Friday afternoon. I quickly called House Chevrolet to beg them to take a look and they obliged. The Diesel mechanic had left for the weekend but one of the great girls behind the service counter took a reading from my truck, called the mechanic at home and began to solve my problem. Not able to fix it that day they gave me a loaner for the weekend so I could attend my mothers 90th birthday party east of the Twin Cities. I returned Monday to a truck that was fixed ( replaced a bad fuel injector on the #4 cylinder ) allowing me to head back to Kansas with no other issues the rest of the way.Over the weekend they kept my truck locked in the shop ( the bed was completely full of camping gear ) I was able to park my boat in the lot behind the building in an area that is well lit and routinely patrolled. Everything turned out great. They really bent over backward to accommodate a guy they never met. I am sincerely grateful to have had my problem in this beautiful town. Thank you House Chevrolet! Gary

Easy to work with. Even lined up a rental while I got my truck serviced

The service department was very friendly and knowledge. They were able to get my vehicle in the same day I called and had it fixed that same day also! Very happy with the whole service department!

The experience was terrific....Ill keep going back for service whenever I need it!Charlie Rogers

I was coming from Apple in Northfield, not feeling like they wanted to sell. I stopped by House and Landon was on spot. He brought me any vehicle into the bay I found of interest, we drove around the lot looking, it was so cold. We drove ones of interest. Even though closing was at 7pm, I decided to purchased a vehicle and I think it was like 9:45pm before we were done. I felt no pressure. He told me the plus and negatives, the differences of the vehicles. I was very satisfied with my experience.

It was actually my wife who took the vehicle in but she said it was a great experience.

Amazing service! I got there an hour early, added oil change and tire rotation to the job and they had my vehicle done before my original scheduled appointment! I do wish they washed the vehicle as part of the service though, especially with minnesota salty winters, would be nice

My husband and I had a fantastic time....Everyone is so friendly and very knowledgable about the cars and helpful. This is my 3rd car with House. I will never go anywhere else. I love being a Chevy owner !!!!

I have mixed feelings about my experiences at your dealership. I dont go out of my way to bad mouth you. But I also have very little good to say.

Ashlee the salesperson was a great help. She was welcoming, cordial and professional. It felt like a family operation which I experienced in the previous community I lived in in Iowa. I am grateful to have this dealership available. Thank you and keep up the good work!

Ambia is a gem to work with. She was so helpful and took the time to respond quickly to all of our questions.

I was amazed at how quickly my vehicle was repaired especially without an appointment and the level of communication and service I recieved

Since moving to Owatonna, Ive been a loyal customer of House Chevrolet and have always had amazing customer service until recently. Be aware! Theyve implemented a 3.2% charge as of February 2021 if you choose to pay with a credit card for parts or service. This type of policy seems antiquated and out of touch with payment trends.

Would have been nice to be offered a complimentary car wash after spending nearly a $1000 there.

It was amazing from start to finish. Super service and was in and out and got exactly what I wanted.

Friendly and great service. My truck has good oil pressure now.

Great experience purchasing a Tahoe from House Chevrolet. Jason, Josh and Ambria did a fantastic job and will take care of you!

Brand new vehicle was returned to me dusty after receiving a clear coating and new hitch receiver.

Kayla was awesome in the service department. Prompt, helpful, and on time. Thank you

House is a fantastic dealership! The staff is friendly and professional. My sales rep, Kyle, made the buying process easy and enjoyable. He listened to my needs and wishes in a car and was very thorough in both his product knowledge and demonstration. Thank you!

Josh and Kyle were great. This is for Josh...Josh, you owe me a hotdog since we didnt resolve the issue with that knife you have me. LOL..House Owatonna has been my go to dealer for about 6-7 years and it has always been a great experience. Thanks to everyone at Owatonna House Chevrolet.

All the folks here were very helpful with our Enclave purchase. Nice to work with - just like one of the family. Thanks!

We were very impressed with our entire experience!

Best car deal I ever had. And they gave me for what I asked on my trade in

It was smooth and easy.

My sales professional Ashley and the rest of the management team made purchasing my vehicle seamless, flawless, and stress-free. Will recommend all of my friends and anyone else to purchase a vehicle from House Chevrolet.

Went in for a oil change and tire rotation on my 2019 Silverado. Friendly and Great Customer Service from Kayla. Also enjoyed talking to the rest of the House Chev staff.

Great service! The sales team was knowledgeable and friendly! Would recommend this place to anyone looking for an A+ experience!

Very impressed with the service department at House! My water pump failed and they were quickly able to correctly diagnose and fix the problem. Efficiency and Professionalism all the way! Thank you!

Car was serviced on a recall, for oil leaks which caused fires. Replaced gasket. drove off oil light came on, the next day I went to check oil it was low? So oil must not been check after gasket? Also the offer you a car wash, to all there customers. So they asked I said yes, never got the car wash. Lol

Friendly staff, clean facility, efficient service, easy to schedule appointments, company coupons help ease the financial burdens associated with car maintenance.

Jason and his team are top notch. Also, thank you Tasha for your excellent customer service. 🇺🇸

We hadn’t bought a car in over 10 years. The email and text responses to an online inquiry were very prompt and professional . When we finally visited for the first time we were made to feel very welcome and that House cared about what we were looking for. Ashley asked a ton of questions to help ensure we got the vehicle we wanted.

The good people of Owatonna and its environs deserve much better than this rattlesnake infested dealership. Check out the following disclaimer to be found in the fine print of their advertised prices: “Pricing does not include any dealer added accessories.” In practice what happens here is that the vehicle you are interested in, based in part on the “House Sale Price” to be found in their online ads, is bogus. The real price is likely to include up to several thousand dollars in grievously overpriced add-ons/accessories. Said add-ons are non-negotiable. In other words, you can not purchase the vehicle for the price House Chevrolet advertises. You must pay the increased cost, the sole purpose of which is to pad profit. The difference in “real price” versus advertised price of the vehicle I was interested in is $3,395 as I write, $3,395! Accessories included such things as “lettering” (what’s that?) and “light bar” among others. Some of these accessories may well be desired by the potential customer but the point is that the buyer should have the option of choosing how to accessorize and the opportunity to negotiate the costs. This all boils down to a classic “Bait and Switch” situation, one of the hallmarks of an unethical and dishonest dealer. Put less delicately, these are slimeball tactics on the part of the dealership, pure and simple. Hiding behind a sentence in the small print does not change the overall complexion of this scam. I would not be at all surprised if the shady and underhanded behavior is limited to what I have described above, but given that I refuse to do business with deceptive and unethical dealers I went no further with this one. House Chevrolet claims that “100% customer satisfaction is our utmost priority.” How does that statement square with the facts? Honest dealers are not that difficult to locate in the region and car buyers would be well advised to seek one out, avoiding this one.As to the Response from the owner: Does anyone find anything in that canned response that is not absurd and laughable? Does anyone think that calling The House Chevrolet Buick Cadillac Team is going to be anything other than a monumental waste of time? No, didnt think so.PS: Maybe thats why theyve now changed their response ------ even they realized how vacuous and inane it was. And, Ive already discussed my visit ----- see above.

House is always easy to work with. Great service. Absolutely a great car buying experience. Wonderful sales staff. Highly recommended House if you are looking for a new or used vehicle. And keep going back to have your vehicles maintenance work done.

Great customer service. Used Buick points for my oil change worked great. I love that they also wash my car!! I dont get that service in Florida.

I have the coverage for the covered maintenance and never received a coupon booklet. I told the gal I didnt receive one and she told me I needed to contact the company? That was disappointing - I would think the place that set me up with the coverage could look into it for me. Otherwise, everything else was good, over an hour long though!

We were treated very well. And our salesperson, Annie was very helpful and extremely knowledgeable. The only thing we were disappointed with was the fact that they did not give us any hard copy documents. Everything was on a flash drive that they gave us. But other than that we were very pleased and we appreciated the large inventory they had on their lot. We were able to get exactly the car we wanted with the color we wanted right on their lot so we did not have to special-order it.

Worst car dealer related experience of my life. I will never go back. I purchased a car when it was Walser. Great experience friendly and flexible. Now you can tell the only thing that matters is the bottom line. Didn’t even try that hard to make the deal work. I should have known I would be leaving empty handed when I saw the couple before me looking upset. I had just bought a car for my wife my 2 weeks ago at a different dealer and had a far better experience then.

Kayla in service did very well for as busy as she was she made sure we were satisfied and taken care of before we left and that we had no questionClick

Very friendly people who are willing to help you out.

Very friendly service. Very timely service. Couldnt have asked for a better experience from all of your staff!

Great customer service!! Best experience Ive had in a dealership. Made my suburban look new again😀

Everyone was pleasant and patient, amazingly kind to someone who truly did not know even what questions to ask....they were great!

Everyone was friendly and greeted me. Kyle was great to work with and told me everything about the chevy spark I purchased

I felt the prelimary interview about my current cars favorite features, size, use was very helpful for me to confirm what I was seeking. Sales person was friendly & professional.

Best experience ever! Quick, efficient and responsive.

Fast friendly and determined to help all the way

Excellent response time

I have dealt with and worked for other dealerships. None of them compare to House. They are the cream of the crop for your automotive purchasing and service needs. If you value honesty, kindness, and fairness then you need to go to House!!

Very friendly staff. I came in knowing which vehicle I wanted to test drive and they had it all warmed up ready to go when I arrived. Ashley answered my questions and was helpful showing me the features of the vehicle and touring me around the building. They were able to negotiate interest rates for me so I got an even better deal. Thank you House for my beautiful blue Blazer!!

Its always a pleasure to work with Amanda Motz. Always kind, understanding, and respectful. The service is exceptional. No one tries to push or hound you to get more services done unless its absolutely necessary.

Everything went perfect, thank you for taking care of me and my car

Very smooth online scheduling process. Comfortable waiting area with the right amenities. The staff is friendly and communicates well. Very painless process - other than the car wash not working the day I was there :)

Fast and reliable service. Thank you!!

Great people, nice facilities. Made buying a car something i did not mind doing for a change. Not all the high pressure as other spots i have been. Tasha and Steve were a real pleasure to work with! I am very glad i made the trip to House Chevrolet for my latest purchase!

Had an oil consumption test done because my 2013 Chev Malibu is burning too much oil.Service was friendly and fast. My final results were not what I would have liked.I will not be purchasing a Chevy again if they cant stand behind it.Your people are great.

Josh and Landon made the process easy and stress free. Steve was also wonderful to work with. Would definitely recommend this dealership to anyone.

Everything was explained thoroughly. Kayla and Amanda were knowledgeable and amazing.

The service and sales was very pleasant informative and knowledgeable. I will tell other people about them. I will buy from them again

Service was prompt and efficient. Staff was friendly and accommodating

As always, I got an appointment quickly. A service person noticed me driving in and was standing there to welcome me and take care of the car immediately. Everyone welcomed me and thanked me for coming. The repair was done quickly and charges were reasonable. I bought the car here, have had all my repairs done here, and recommend them.

I would highly recommend Greg, Jason & the team at House Chevrolet. Sales & service are top notch. This is our 3rd vehicle we purchased from them. Kyle was our salesman. He is knowledgeable in his product, as well as being honest & genuine. We bought a 2019 Buick Enclave. We traded in our 2014 traverse that we bought from them & all service done there as well. They gave us an offer we couldn’t refuse. We absolutely love it! So happy we continue to chose House Chevrolet.

Knowledgeable salespeople and fair prices.

Sales good. BUT service department manager bad. Let me tell you my experience. Car less than one year old and tire went flat got hole in side of it. Had to take over to show service manager. He walks out scowling fills with air looks at me says we don’t cover tire hazard problems and walks away. Just walks away leaving me standing there. I get it maybe don’t cover new tires that blow out. But could you order me one? Could you put it on for me? Could you help in any way with my brand new car? NO just walked away and ignored me. Totally frustrating experience why buy from someone service team is so angry with their job won’t help their customers. Had to rank with my worst customer service experience ever. I have never just been walked away by some who is in charge. He should have offered some options to help me and been polite. I can by brand new car anywhere just thought be treated better here but was I WRONG. Please think about how you wanted to be treated next time your dishing out $30k+. Buyer beware with this service department can’t imagine how they treat you with something more problematic

First oil change and service on 2020 Equinox. In and out in less than 30 minutes.

The entire staff was fantastic. Annie made my first new car buying experience very easy . She made sure I was comfortable with my choice and checked in with after I had the car. To make sure I still lived my car and I do .I would recommend this place to anyone

Lost a customer today. Rude, pushy sales staff. Ended up having to block the number, after my wife test drove a car here. If I buy another Chevrolet it will not be from here.

It was a positive experience to have warranty work completed by friendly competent people at House Chevrolet. They set me up with a courtesy vehicle while the warranty work was completed.

This is my second vehicle purchase from House, wouldnt go anywhere else!! Thank you Ambria and Steve you are the best of the best!!!

The service associates are friendly and the service performed is always done fast and right.

Landon was very helpful to what we needed and any questions we had😁

Our salesman Landen was great to work with. House Chevrolet was a great dealership to work with.

Very nice place to buy a vehicle. Didnt take long to complete the whole purchase.

Great service department, got me right in and out, much appreciated

Would recommend to go to any other dealership

Jason was very through and honest when we went to buy a Equinox in Owatonna. We were very pleased.😀 He was very honest and did everything possible to make us happy! We would buy from House Chevrolet again in the future! We didn’t know when we went to trade our old Equinox for a new one we could get our warranty money back prorated! Thank you Jason! We got a significant amount of money back from warranties on our trade in on the older one. Thanks again Jason House!

To clarify, this update is due to a condescending phone call I received from Julie House. Kyle C and the sales team, and service team, were extremely friendly.Update 3/8/19. I purchased this car a week ago and thought everything was fine. Come to find out yesterday, the bank was unable to verify my employment. I gave direct names, including a direct phone number for my supervisor. Today, 3/8/19, I received a call that they couldnt do the title on my trade. My car was registered in TX but is titled in Minnesota. I have since lost the title, requested last Thursday to complete the lost title document that needs to be filled in MN. I was told it was fine and that I didnt need to complete that since my car was registered in TX. Now, after almost an hour long phone call, because I refuse to pay additional funds for this transaction, I have to go out of my way to sign the duplicate title next week. I am extremely disappointed at this point. If I didnt really like the Malibu, I would be bringing it back.Ive always brought my cruze in for service here, even when they were under a different owner. I was sad to see Ashley and Jaclyn are no longer there, but Amanda was just as friendly. She was honest and up front about the repairs my car needed. I bugged her multiple times about the different parts and breakdown of the estimate and she was very helpful. It never felt like I was annoying her with the multiple contacts.Due to the high cost of what my car needed done, even if I would have gone to a regular mechanic, I ended up just trading my car in on a new Malibu.I dealt with Kyle H, Kyle C, and Jessica K with buying the new car. They were very personable, asked many questions to ensure it was the car that I wanted and, that it would meet my needs.Through the entire process, they were readily available to answer any and all questions I had. This includes the many how much longers. Ive had many cars over the years and dealt with many dealers and I was very impressed with how quick this was done.I will definitely be going back here for my next car.

I was able to make an appointment with my MY BUICK app. The waiting room is spacious and comfortable. I like the display that shows the status of your vehicle during the service. The people I encountered during the process were all helpful and friendly. It looks like a great place to work!

House Chevrolet provided excellent service for me. Happy to see a family-owned business in our area. Great group of people who make you feel a part of their family!Just went to House Chevrolet again. They provide such personal service!!! Its like an old home town business that we seldom experience anymore! I have to say, in the past Ive purchased all of my vehicles from Harry Browns. After the few business interactions Ive had with House, I will NEVER go to Harry Browns again! House Chevrolet...youve earned my business and my support! Youre rated 5 🌟 with me! Youre AWESOME!!!! Much more personal & knowledgeable, and out to please the customer, not just get a sale!

If I could give this dealership a 0 star rating thats what it would be been going here for 3.5 years for my oil changes and it WAS quick but I was there over the weekend and it took them exactly 2 hr to change the oil and rotate tires and all they could do was give $10.00 off and offer me $10.00 off my next service talk about a kick in the teeth. I know that I wont be buying my next car in the spring from this location.

Everyone at the dealership was wonderful to work with and very friendly. I came in with a plan for purchasing a very nice used vehicle and trading in my current vehicle. After meeting and speaking with Kyle and driving both the used vehicle and a new vehicle, that plan was readjusted. With all of the rebates and incentives available on the 2019 Equinox and for a slightly higher payment, I seconded Kyles recommendation to give up the leather seats of the 2017 Equinox and go with the 2019 with cloth seats. My wife did also. The new vehicle gave me pretty much all the options the used one did along with and engine I felt had a little more get up and go than the used one. Plus it just made so much more sense economically. And being I have known the owner Greg for a number of years, I like doing business with an owner who is also a fellow firefighter.