Had a shipping label that was sent to me in gray (rather than black) ink. Dominic and the other associates were very nice to reprint it in black ink to ensure the package wouldnt have a problem being scanned to get to its destination. Thank you for the great customer service!

Paid 64$ for 2 day delivery to texas. Its4 day the package is still in orlando.

Always great service when I come in. Manager is always very helpful and friendly with everyone waiting and being taken care of.

The manager last august, around august 19, was absolutely nasty. Discriminated against individuals with medial disabilities. Very uppity young man. Still working on filing with United States Department of Justice for discrimination. Old lady stepped in to intervene because she was so disgusted at his behavior

This place is horrible, I should of read the reviews before, Spanish Porto rican lady rude af, black dude long hair like crazy rude af as, horrible place.

Lynn and her daughter Kyra run a professionally ran organization, indeed it’s a tight ship. This UPS location can be busy, and I have utilized many of their signature services, quite often. I am a box holder for approximately about five plus years.They are friendly personable and recently I had a situation where they rescued me after a passport photo pics which were taken there. However, the new company I am working for wanted me to email them a high quality, high resolution passport photo. Well this which was not going to happen by taking a picture of the picture. I went back two days later. I asked if they could assist me with this situation. They replied the photos are often deleted quite frequently, to accommodate new customers, as they take a lot of passport photos. Well, thank God, my picture was still on the camera. Not only did they provide it for me they took the extra step, to then email the picture to me so that I could email it, to my new employer, and no additional charge!Believe me it’s special moments like this one that reinforce my great relationship with this fantastic organization!! Thank you for your kindness, thank you for your great customer service.

I had to go for fingerprinting which did not seem like a viable location but that is the correct spot to obtain fingerprints for different reasons.

I scheduled a fingerprinting at this location and the first time I came in they told me they apologize but due to renovations they don’t have their fingerprinting machine in the store. No one contacted me or informed me my appt was cancelled. I rescheduled and came in the next week and was told a second time that they don’t have their fingerprinting machine and not a single person tried to contact me and they barely even acknowledged the fact that I was upset.

I would go out of my way if I had to just to support this store. I’m always in there longer than I should because the staff and owner are wonder people. I do a lot of shipping sometimes weekly and always enjoy going in the store.

Notary Public Service Only Review:I have been to this location several times with documents requiring notarization. Lynn, the franchise owner, has always been extremely pleasant. Lynn is always available when Ive called, as some locations do not have a Notary Public on-site. I will return here when I need future documents notarized. Thanks very much Lynn!

Kyra was extremely helpful with our Amazon return. We could not get our very large item (gaming chair) back in the box and she got on her knees and figured out how to pack it so it would close.Thank you Kyra for all of your help!

I went in for a fingerprint apt (new job) . There were 4 staff members that didn’t acknowledge when a customer walked in the door, there was one person to laminate a card and same to do the fingerprints- while the other 3 just sat down and were having side conversations. It 4 staff members to figure out after 10 mins that a customer needed his card laminated and not scanned then another 10 mins to laminate it. They were having side conversations talking poorly about other people, being very loud . It was terrible to see how dirty the place was and how terrible their customer service is. Whoever owns this franchise and is in charge of hiring, I would take a second look at training your staff to provide better customer service.

Good service

Awful service. I was serviced at first with a amazing young man with the curly puff hair. He was great. I had to go to amscot to get a stamp and I came back in less than 20 mins and I reliazed this time I forgot my mask in the car and my husband already drove off to another store. And I asked the guy if he can just drop my mail or can I( since I was serviced earlier) I just needed to drop my mail off in the box. The owner I believe or man who over watched the front guy said not to take my letter because I had no mask.(the guy already had my mail in his hands) He was very rude about it and wasnt even following the 6feet or any other regulations. I get I forgot my mask, but all had to be done was to drop it off and at least talk nicely to me. He had a attitude!!! What if I had a disability or something? Not cool dude.

Please answer your phone!!! Corporate trying to contact you as well.

So I thought it was just me when I went to this shop. I had prepaid labels and would ship parts back on a RMA. The staff really didnt like it when I would just walk in and drop off the boxes because I guess they had to work a little to place them in the pickup area and werent selling anything for themselves. I ended up stop going to that site and just went to the Hub. Just so you know, the UPS website says I can drop off the boxes at any UPS store. Well this one doesnt seem to like that idea.I was looking to actually send 5 heavy boxes today to my daughter in another state and this particular store is less than a half mile from me. Well after reading the reviews, I suppose I can go the extra mile to the next site that was mentioned in the top of the reviews.

The British woman that works there is super rude. She misrepresents the brand and perhaps this location. There are plenty of other locations around that will serve you better.

I do have to admit this is minor, but I walked in to the UPS store directly behind a UPS driver with a stack of packages. He drop a stack of packages and left. The staff of two started working on the stack while I was standing at the counter. They certainly could switch their attention to me momentarily sense I don’t think the stack of packages would have minded. At the very least, they could have acknowledged I was there and told me the right with me. None of that. I’m big into customer service and respecting both businesses and customers, and I believe in voting with your pocketbook. There’s too many UPS stores to use one that’s not customer focused. I’ll go elsewhere.

If I could give 0 stars I would. The lack of customer service is amazing. Everyone that I have ever interacted with is extremely rude and condescending. They wanted to charge me $5 to rent a computer to print a label or $1.00 to send an email so they can open it and print it. Its not the money thats the issue it is how they spoke to me. I drove to another UPS store they printed the label for me no issues and even packed up my items for me. I would highly suggest that you go to 12472 Lake Underhill Rd, Orlando, FL 32828 this store is not much further and excellent.

I see there are a lot of 1-2 star reviews on here, but my experience was definitely 5 stars. I walked in on a Tuesday afternoon to get my finger prints done and was greeted immediately with a smile. The workers very were kind and I was done in about 5 min or less. No experience with shipping anything here, but if you need to get fingerprints done, this is a welcoming location.

Closed til foreseeable future but hasn’t updated website or listings!

Just horrible attitude. Lynn must be the grumpist service person ever. And nothing in place for social distancing let alone the staff wearing masks or a barrier. Totally disrespectful of customer health and safety. Will not be going back. The next store is just down the road and I will vote with my business going elsewhere.

Would give 0 stars if i could. rude staff. ill never go in there again.

Super cute boy works there wow

Avoid at all cost. Very poor customer service. On the door and Google maps the hours of operation states they close at 7pm. I showed up @6:42pm, the door was lock. An employee inside the store starred at me while I was trying to open the door. I stood there for a few seconds, small package at hand and she didnt come. Save yourself the hassle and go a different location. Theres a reason why this store have a poor rating.

Have had to drop off return Amazon packages here often. No problems.

The black woman with glasses here needs to lose her job. She refused to send back my return to Amazon, saying I got I bought from a location other than Amazon even though I had the QR code label

Great customer service!The staff is friendly and helpful and went the extra to accomodate my needs! Thanks guys, you made our day!

I am so disappointed with the service of this store. I have an appointment for fingerprints at 3:10 and I show up earlier, but they said that they can not take me earlier because they have 4 people before my appointment. I decided to wait and all the time that i am here waiting NOBODY show up. I Have notice They are just talking and making jokes!

Called ahead to get a notary service. When I got there, all 3 associates were prompt and extremely helpful. Great service. Friendly people!

The WORST EXPERIENCE IVE EVER EXPERIENCED IN MY LIFE WITH ANY BUSINESS. IT DOESN’T NECESSARILY HAVE TO BE ABOUT SHIPPING....THIS PLACE TOPS IT WHEN IT COMES TO BEING SO RUDE.I called prior to picking up my package to see if I had to pay any fee for pickup and the employee by the name of Parker tells me, “No man... You’re all set!” I go in to pick up my package and this lady that already looks miserable says to me, “there is a fee.” So I told her that I spoke to Parker and she then interrupted me and says “well that was Parker and I’m not him.” She even told me that if I do not pay the fee, that she would RETURN MY PACKAGE TO THE SELLER....!!!PLEASE PLEASE DO NOT GO HERE AND GIVE THEM YOUR BUSINESS!!! I wish there was a half star rating...

Hours are correct online according to the sign in the door, but no one is here when I show up during business hours. Waited for a bit, but no one is here.Part 2: Gave this place a second shot on 8/22/17. They opened the doors on time; however, the employee was rude. Then after barely acknowledging me, told me she would need to charge $1 to close the package. A package that was already prepaid. A service that other ups stores dont charge for. I left with my package. Last time I went to the usps and got better service.

Terrible services, the finger print machine NEVER works, I have to pay to come here for nothing, they have all my info and cant contact me to re eschedule my appointment, I drive 45 minutes to this place for nothing and the reception just dont care, terrible services.

This location is a franchise and therefore will try and charge you for absolutely everything. I have been there twice with prepaid labels and they refused to give me a UPS envelope to package myself and another time told me they had to reapply tape because my box wasn’t taped with the correct type of tape. Both times charged me with service fees and once with supply fee. Filed a complaint with corporate UPS.

Horrible customer service. The employees and owner will find a way to turn away your money if they have to do 30 seconds more work than what is minimally required. Save your time and go somewhere else. I was told they were too busy to do something that was pre-paid while no one else was in the store.

Nice on the phone, but unfortunately not helpful at all. Called to verify if package was delivered and would not give me any information. Told me to call the 800 number.

My wife and I had to go there for fingerprinting and checked out the rating prior to going there it was very low but when we got there we were pleasantly surprised by the great service politeness of the staff and quick response time to get the job done keep up the great work.

Worst customer service ever! I was 20-25 min early for an appointment to live scan, I was hardly even spoken to and asked to wait 20-39 minutes because there were people ahead of me...the only people there were helped and other people came after me and helped. When I asked why I had to wait, they said for security reasons I had to wait until my appointment time, yet another scan came in late for his appointment and was taken promptly while I stood waiting for 30 minutes! I’ll never go back to this location

Fantastic group of people who are very friendly and reliable.

Sandra did fantastic job

$1.07 to tape the shipping label, $1.07 to re-tape the box. and there is a $5.00 to use a card so you better have cash. I ship pretty often and this is the only store to ever charge me to tape something up. There are lots of UPS stores around the area that are great, this is not one of them.

The staff went above and beyond my expectations. I was happy with the outcome after having a challenging time with a third party vendor regarding fingerprinting necessary for my state license. I highly recommend them.

I have never met a rude Brit until today. Just a nasty person who needs a different job. Unfortunately, I didnt get the name of her co-worker, who was incredible.

Would not reprint a label for me unless I paid to ship my item there. Went to a different UPS store and they printed my label for me. Very poor customer service.

What a joke of a store, yes the other reviews are correct they try and make you pay to put the label on. Not to mention the employees and the owner were not friendly by any means. DO NOT go to this store there are many others around that will give you much better service.

Very bad customer service. You ask a question and the guy keep walking and talking, but you can hear nothing is like, he is in bad mood and he enjoy been rude.

Ok the manager is the big issue here it’s not the first time me or someone I know have a bad experience at this location let’s be real this person wants to charge a 1.50 $ for strip of tape to attach the shipping label to a box people please what happen with customer service I’m a owner of a business this to me sound like charge someone to put air on the tires I love usps service they have free tape at the entrance usps people are great and smile at you all the times

Moses came in clutch, a real solid guy and quality manager. Thank you!!

Worst experience Ive had in a long time. Walked in for finger prints and was told when we made the appointment that my wife and myself could do then at the same time however upon arriving was told the appointments were 2 different times over an hour apart and that we had to wait an hour for mine. Same issue as other posters there is nobody in the store and they only take 5 minutes meanwhile the dude with the dreads sits there and fills his face with food ! Ill never visit this location again really crappy treatment in an era where service is a make it or break it necessity.

I came there today with my mother to get her fingerprints done, this fat Puerto Rican looking man with some bad dreadlocks and earrings (this is the best way I can describe him) was as RUDE as they come. We came early before our appointment since most fingerprint places allow you to get it done if you come in before your appointment. He was like I not doing it because your appointment is not at this time and I do fingerprint every 15 minutes, I said to him I understand but we here now and there is nobody in the store getting their prints done, and it takes like 5 minutes. His attitude was ridiculous, even while my mother was still taking to him, hes asking her if she was done and excused her to talk to someone else, there are ways of doing things and that was not it, he does not need to be working in this field where he deals with people.

This place has been and always will be garbage. I was born and raised on econ and Valencia college ln. I have been here 3 times and regretted it every time. Service is horrible. Short, heavy, and lazy lady/girl is rude. Tall, heavy, black guy is lazy and rude. Short skinny black dude Is cool. There you have it. STAY AWAY.

This place is a Joke. Customer service is ridiculous. I tried this place once before and wasnt happy about a year ago, now I know why I drive farther to FedEx. Guy has piss poor attitude, charged me literally double cost FedEx for same package I ship regularly to same location. Seriously, FedEx $11.75, This UPS $25. Said cardboard shipping tube was irregular package...... If this wasnt a hurry, I wouldve left. Dont waste your time here. Obviously Im not the only one... look at reviews.

Horrible service. My wife went to send a package that was pretty heavy. The MALE rep didnt even offer to help carry the package and, on top of it, he asked her to move it once she had set it down. My wife is about 125 pounds and this package mustve been about 60 pounds. The employees attitude and lack of courtesy didnt help the matter either. Is this your definition of good customer service???

Horrible service! the employes were not friendly at all, oh and if you are a teen/young adult, they will treat you like you are invisible, they wont even welcome you. Never going back, stay away from this place.

This review is about this SPECIFIC location. NOT UPS or UPS Stores in general.I feel nickel and dimed. Printing black and white documents here is waytoo expensive. $1.50 charge just to be able to print?? And $0.20/sheet on top of that for monochrome laser prints? Ill stick to other UPS Store locations. I might come back to drop off a package but not using their services any time again.Went back to drop off a package. Wanted to charge $1 + tax for tape. Just dont go here. The kid is nice, but owners are cheap.

Tried to go on Veterans day as the website said the were open at 8 AM, showed up a little before 8 and waited until 8:15 before leaving. Called later to see if maybe they were just open later, staff was rued and only response was Well were open now. Went by anyway, and when I went tape my label to the package was told they have to charge 1.75 per package to use their tape ( needed to attach 3 labels). I asked if that was a new charge as UPS store I normally use has never charged for that and was told store is privately owned and they can charge for what ever they want. You can buy a whole role for less than that so left and went to another UPS store. They were helpful and courteous, provided the clear adhesives for my labels and taped my package all at no charge. This is the only UPS store I have ever been in that had such poor customer service, every other one has always been super helpful and polite.

This is an excellent store with excellent service. The owners/employees are always very helpful. I would really recommend this store!

This place is awful!!! They wanted me to PAY them to tape my shipping label on the box. It was a service fee. Are you serious? And when I said it was just a small piece of tape the female said well do you work for free sir? with an attitude! I said my peace and walked out.awful management and customer service!!! I drove 5 miles to another UPS Store and they did it without hesitation at no charge!

This place is the worst place to have a customer interaction by the phone or face to face. This franchise should be close.They don’t have the minimal idea what customer services IS. If you don’t have a locker there don’t waste your time to send your package there. Don’t try this place

Had an appointment or finger printing, didn’t have the appointment and refused to speak with adviser on the phone to reschedule. Not one person in the store. Pure laziness.

Great staff and management, go to spot for faxin and copy needs(supa cheap!) I sure as hell cant afford a copy machine

Please avoid this location, I’d rather travel the extra 10 mins to pick up packages from the Lee-vista location . The employees are rude & their store lacks in tidiness, they have boxes scattered all over the floors, the experience I’ve had at this UPS was Horrible .

Great staff, they were polite and friendly also gave me the best options for shipping

I went to send something important on Wednesday (8/24/16) and they told me the item would be at the destination on Saturday. On Saturday (today 08/27/16) I decided to track the item to find out the item sat at that store the whole day of the 25, it only left that store on the 26 about noon, and it just left Orlando today the 27 at 4:30 am. I dont think the item will reach the recipient today. I am waiting to hear why the item sat for a whole over 24 hours at the store with no activity. I will keep you updated. As of now, after more than 10 years of usind this store. This SAS the last time I will ever use it and I will make sure my network knows about it.

This is the worst place you can go, my rating for this UPS store is zero and still would be too much.The owner and her daughter are very rude, obnoxious, arrogant, not customer service oriented at all, to make it even worse they overcharge. Do yourself a favor go to the one at the Publix plaza by Lee Vista and Chickasaw youll be treated with respect as a customer.

Worst UPS in Orlando. They just dont care.

Pleasant Staff, very knowledgeable and helpful in getting my stuff where it needs to go on time!

We tried to ship back equipment for Comcast. We werw informed that their system is down and we would have to come back. We asked if we can leave package to have them process it out as soon as system is back. NO, was the answer. However, we had a pre printed label for return. After mentioning this fact they informed us we can do it, but we have to buy a box and pay for the tape ($8.10). First of all it is not a customer fault if a system is down, however we expect better customer service. How about to give a box or tape for free out of courtesy.Very unfriendly owner who mentioned they dont work for UPS and they handle there business differently period.

This place is terrible! Customer service is nonexistent and they charge you for the absolutely most ridiculous things! Looking on here Id bet they are the ones to post the 5 star review

Sounds like a lot of people are acting like spoiled entitled children and cant fathom why no one panders to what they feel. Also, the stories - if it doesnt make sense, then it is very likely not true. And the accusations of racism - no. You think everything is racist and you might find it hiding under your bed because youre the type of raving lunatic crushing almonds in the morning to produce Almond Milk and you throw a fit when daddy tells you No.Nohing but great people here. If youre respectful and normal, youll be treated as such. If you come in like a child, youll be treated as one.Get over your feelings. Act like an adult. Stop thinking people owe you everything. And just shut up and ship your packages. If services provided is breaking the bank, find a job that pays well. If youre too lazy to tape up your pre-paid box, well, pay up. It isnt a revelation when the slip you print out tells you to ensure your packages are taped up and ready to go.If you cant read or follow directions, stay home. Other customers and people working here shouldnt put up with your whining, crying, ignorance and stupidity. Youre not fit to be in public.Stay home. Please.And I get it - Not really, but the UPS logo does look like a Salvation Army Shield. But youre at the wrong place if you want charity. Youd have to be an idiot to think this. But this is Orlando. So it shouldnt surprise anyone.

Theyve done right by me every time Ive been in.

I shouldve read the reviews. I went there with a prepaid label and they tried to charge me for for the clear UPS envelope. I dont mind the cost but why does this store charge for it if other UPS stores dont.

Avoid this location, I came to pick up a package but lost my slip; the lady with the british accent has an attitude right from the beginning and was very rude. she didnt want to help. I asked her a few questions her first answer was were not UPS you have to call them if you have any question.

Site says its open on Sundays, but its not.

I have shipped packages from many UPS stores and never have I been told there is a fee to tape on the label, that is until I went into this one... Usually they just scan the label I bring in and print one on a sticker. No way was I going to pay for them to stick a label on. I took my package back and went to the UPS store on Alafaya Trail, where I was not charged a fee!!! I will never go back to this location!

Customer service was abysmal to say the least, they hide details from you to not lose a sale. I sent a package with them to my family that the expected delivery was Friday yet they LOST my package with no tracking to trace, and they said that they did not know where it was, how irresponsible of them to have no trace or record of the package and not know if it was picked up from their store! Never again will I use this stores services, dont waste your time or money! The package was finally delivered a week later, after I had paid over $200 for shipping, absolutely ridiculous.

Customer service is lacking at best! I printed a return label at home and took my package to this store with my label in hand. I selected a box and took my package to the counter. Service rep said my return label was prepaid but I had to pay for package and labeling. Nothing else was said. I inserted my MC and she declined it and said that since it was a credit card and not a debit, I had to have a minimum purchase of $5. I asked why this information wasnt on the website. She said it was posted at the door and that UPS didnt own that location. I went to Publix for other items, purchased a shipping envelope and returned to this UPS store. to this store and when the employee entered the info in the register, he informed me that there was a $1.07 charge for labeling. (This was a charge to tape the label to the package) Service rep said she had to charge to tape the label to the package to recoup the cost. I asked her for a copy of the service pricing and was told it wasnt on the website nor did she have it printed. She also said she had no plans to have one anytime soon. I went to the one at Alafaya and Lake Underhill. Transaction completed in about 8 seconds! I wont use this location ever again!! I recommend you think twice before you do! Senseless aggravation!!!

I rerouted a package online for me to pick up at this location. When I go there to pick it up they say that they do not have it, even though the tracking info says they do. They tell me to go check with the store at Lee Vista and Chickasaw. I call that store and they tell me they do have it and that the owner of the store at Lake Underhill and Chickasaw refuses to accept packages for people to pick up there so they reroute the package to that other store. Terrible service.

Lynn, kyra, and Elia are amazing and very helpful!!!

I cant believe the employee grabbed my money I asked him to give it he said no repeatedly then left me with a stamp I needed to pay for then put up a sign saying go to next window both cashiers helped everyone but me, I told the manager she told the cashier I needed a money order $150.00 He asked again how much ? after he was told and seen what his fellow employee did So it again, he yelled at you didnt tell me anything he just kept on still not doing the money order that I needed finally I said please stop talking and do your job and stop refusing me service and just kept on saying are okay with this stupid fake smile, these Puerto ricans treat black customers this way can get sued for discrimination of refusing service Because he or feels like walking away they want me to go away I stand up for my Rights to treated like a human talk to my Lawyer

Been going here a while and they get the job done!

Very poor experience with this store. During hurricane Irma this store would not accommodate any special needs for evacuees. My package was sent back to the seller after seven days (per ups policy) even though I could not return to the area. Store employees were not willing to work with me, instead citing UPS policy. The UPS website, however, said it was making special accommodations for hurricane victims. Additionally I am now standing in front of their location. Their sign says they opened 15 minutes ago. The store is locked and dark. Doesnt UPS policy also dictate that your store should be open during its posted hours?

This Puerto Rican guy I think he’s name is kyra”the one is wearing earring and long hair gave me bad service he acted as he knew me he has no experience how to help or treat a costumer I hope they remove him

Slow and long lines

The store is supposed to open at 8:00am and I went there 3 days in a row and it was not opened. People were standing outside waiting. This is not a good way to conduct business.

British lady was not helpful. Was trying to return something to Amazon but didnt have a printer so I paid extra to have UPS print out the label for me. I get there and she says she cant take my order number and can only do the scanner. My phone doesnt have internet so basically Im screwed.

Never had any problems. Nice folks through and through.

Was told contradicting information of how my package should be boxed only for thw fenale assocoate to laugh at me and tell me I was wrong.

Extemely unprofessional management. Do not give them your buisness! There are other ups stores in the area that are much better

Ive been doing business with this store since they opened many years ago. They are always polite and helpful.

Everyone has always been helpful here!!

Got there right at 8am when they are supposed to open. The lady was inside and didnt open until 8:10am despite me having to get to work and knocking on the door.There are plenty of UPS stores with 4+ stars around here. Go to one of those.

I completely understand now why this place has a 2-star average dont go here and they are absolutely rude and nasty and I know nothing about customer service I was attended by a British lady who had no useful information for me when I asked her about fingerprinting Services which Ive had done before without an appointment and she declined to take care of me never again will I go to this location its a nightmare

Customer service here is the worst !!! The cashier Moses always have a bad attitude and for some reason he always charged me Tu return my amazon stuff when the app said is free and another employee never charge me !!! About to go another places ... This one never again already tired of his attitude !!!

Bad customer service. Everytime

This store sucks. Horrible service.

The worst UPS store Ive ever been to!

Poor customer service, I avoid the lady who always gave me issues here.

Terrible service, these two guys working at the store, so freaking rude and bad attitude. My appointment was at 4:55pm, I got there at 4:30pm and the guy who by the way wasnt doing anything at the time told me that I had to wait till 4:50pm in order to see me. Ridiculous! Not good at all 😡

Went to drop off a return here and they were rude and like no other ups.