Crunch fitness was really good. Besides the fact that at times too many people were there for my comfort during these times with the virus. The staff was always kewl and helpful, upbeat and smiling. If I werent moving Id still be a member. Thanks to you all.

The gym itself isn’t a problem but the staff that work there are extremely incompetent. I walked in to cancel my membership because I had moved to an area where a crunch wasn’t available to me so I needed to find a new gym. I went in and the associate helping me told me that they had taken care of it, closed my account and I was good to go. A whole year goes by and I get a letter from a collection office stating I didn’t pay my gym membership fees and I was sent to collection to pay off the accrued amount I had from the time I canceled my membership…. It literally lowered my credit score significantly and I had to pay like 200 dollars in monthly gym payments… because someone was not doing their job. I went in to complain and the manager looked at me like I was speaking some other language and told me that they found it so “odd” that it hadn’t closed. As if this didn’t negatively affect and it was just some trivial error. Literally will never be going to a Crunch again.Update: I responded to this person who relayed the message to management to “further assist” me and all this person told me for assistance is that they changed out policy and management because the management used to be “lousy” and they “weren’t doing what they were supposed to”. Okay great, that was super “helpful” to me. No one took AGAIN took accountability for the mistake that hindered me.Don’t go to this gym and save yourself the headache.

Right outside of this location, one of your employees was driving recklessly in his black Honda Civic in the parking lot and broad sided a friend of mine last week. Based on the fact that he totaled her car, the extensive damage done, and the fact that his strike drove her car diagonally about thirty feet into the other lane, he mustve been going 35-40 mph IN THE PARKING LOT. what makes it worse: he lied to the police, along with another employee, telling them she drove through the stop sign, a flat out fib. English is her second language and shed never been in a collision, so she completely misunderstood what was happening. He took advantage of that. Your associate first was incredibly apologetic for striking her car and tried not to involve police. She called 911, as youre supposed to, and another associate who was a friend of your other employee responsible for the crash, proceeded to tell him to lie.Its a shame that you guys employee someone whod operate their motor vehicle so dangerously in a densely populated area not just with vehicles, but pedestrians. Its even worse youre employing someone with horrible morals, bad enough to lie after putting my friend in harms way. Your associate demonstrated a complete inability to take responsibility for their poor judgement and actions. mistakes happen, but we only learn from them when we take ownership in our own shortcomings. Your associate lacks maturity, integrity, proper decision making, and general concern for others well-being. Kind of ironic considering he works at a health club. Will never join your club under your hiring standards, and will advise anyone and everyone where the subject arises to avoid as well. Your persons behavior was disgusting that day.

Crunch is a wonderful and amazing gym! It’s the only gym I’ve felt completely comfortable to go in and truly workout! Everyone is so welcoming and friendly, the trainers are extremely knowledgeable and very open to helping!I worked with a trainer, Dustin for 4 months. He truly is great at what he does and keeps your progressing! I feel healthier and I wasn’t stuck on the same routine workouts, it was always adjusting with the progress I was showing. Also he would explain to me what each exercise was doing for me and when I had questions on anything he took the time to talk it through for me. I would highly recommend him if you’re looking for training!I got the opportunity to see the other trainers working as well and they are all truly great at what they do!The only gym I recommend since coming to crunch is crunch! They stand by their mottos and want you to succeed!Anyone wanting to have a gym where they can go in with no judgment, constant energy and a wonderful variety of classes and equipment; I couldn’t recommend crunch fitness any higher!

Great place very motivational alot of machines and you can get all the support you need from the staff without any hassel always clean and classy alot of classes to support your goals i just wish it opened longer hours

No spin bikes at this location. Also, giving low rating due to knowing and having experiences with their “shady” practices. If you can sign up online you should be able to cancel via online or through the phone. I will likely be canceling soon too. 9/3/21

The gym is nice and clean and I work out here all the time. Had an issue with a glitch in the system where I got charged a lot for personal training but it’s still not fixed yet... I’m still waiting on my refund. Once it’s received I will change my review to 5 stars.Update: it was a long process but I got my money back. As long as I don’t get charged again all is well.

I apologize for my previous review and have edited accordingly. Had a miscommunication with the gym regarding my account and they professionally and politely made it right. I appreciate the understanding and grateful for the service I received from Johnathan! Thank you!

Very nice assortment of equipment and classes but gets busy so sometimes you wait for a machine to use, I imagine that is typical of other places too

This gym is my favorite. The manager is AMAZING! the trainers are amazing, the front desk crew, the cleaning crew. The gym and it’s equipment is great but the staff makes it even better

Love this club! Its busy but always fun, full of energy and good vibes! I love the training staff! But especially my favorite, PJ!!

They charge you without warning! signed up for a trainer and when i finished my sessions i kept getting charged. was never told that it would renew. gym is always full. awful place

I give one start but they deserve zero. I experienced poor communication and professionalism from the Personal Trainer Manager, Steven Jankovic. I was suppose to get a refund from a bad quality service with a personal trainer. I was told that my refund would come in 3-5 business days, but never received anything. I called the gym almost everyday and nobody was able to help me out. The manager was always busy and never return my calls. My next step is the better business bureau.

I have been to many gyms before coming to Crunch Lake Nona and this gym has a sense of community when you enter in it, you’re immediately welcomed by staff and trainers willing to help as well as the members of the gym that all motivate each other and keep each other going!

Great equipment. Helpful trainers and fun environment. They are constantly cleaning amd sanitizing.

SHADY BUSSINESS BE AWARE...........Be careful with this GYM theres some SHADY STUFF going on here..At the beginning of the pandemic I called several times to cancel the membership even sent a letter with not response from them, now more than a year later I receive a letter from a collection agency stating that I owe more than 200.00Dl over a 10 Dollars MONTH TO MONTH Contract.. How is that ??I Called to the gym AGAIN to try to speak with a manager and guess what they offer me, they would forgive 5 late fees and clear up the previous account but I would have to pay 50.00 and SUBSCRIBE TO THE HIGHER MEMBESHIP. REAAALLYYY.....I really hope people see this review and think twice to subscribe to this GYM go check all the complaints on BBB and check all the 1 stars review on this location they are just ripping people off, these kind business dont deserve your money...

Mason Gosnell crunch lake nona at the front desk, promotes excellence, exceptional customer service,, superb professionalism, and he is definitely Manager Material. Keep up the good work!

Be careful with this GYM at the time you want to cut business with them they keep charging you even though you cncel the membership, go and check all the complaints at Better business bureau, they are scamming people at plain sight.

Aside from being able to get out of the house, use equipment I dont have, and attend the classes. Crunch is an affordable option for those looking for a good gym. I revel on the sauna and the hydro massage. Those two alone is worth the monthly I pay on this, aside from the additional guest I get to bring each time.

Personal Trainer “Nick” is world-class! He is a celebrity photo/movie shoots guru. If you want to look JLo or Mark Wahlberg fit, he’s your trainer. I got Mr. Lake Nona ready in weeks!

Great place to workout, been coming here for a few years and I really like it. If I had to complain I would say over the years it has gotten more crowded especially with Lake Nona growing, I do wish they would’ve made it bigger haha. Great price though!

I find your lack of yoga mats disturbing. 2 mats for the entirety of the gym is sad.

Scammers! sell a plan with a coach that can not be canceled minimum in 2 months, then the coach does not have many hours available, then, you must adapt to the schedule that he has available (MANY TIMES 1 TIME A WEEK ONLY HAS AVAILABLE) for $ 300? ........ if you do not meet minimum 2 months of payment sends you to collection that invoice! very very bad!

EXCESSIVELY loud music. Bring noise cancelling headset. Dirty bathroom. Urine on the floor. Gross.

You say mask are not required when 6ft social distancing is implemented but there is not social distancing at all I’ve been to this facilityThe machines are really close to each otherAnd the people are really close to each other and since you don’t enforce mask in the gym while working out they don’t wear oneI protect me self but that can only go so far when someone is invading your personal space .And to be clearWe can go around the whole facility to show u how people are not 6 ft awayThe policy should include a way to terminate membership when you fear for your safety. Crunch as a company does the bare minimum to keep people safeYou only do what is required . Other gyms might go above a beyond to insure the safety of the customers not crunch

Front desk is always willing to help, always at your service. Very clean and live. DO NOT WASTE YOUR MONEY HERE FOR PERSONAL TRAINING, overpriced not prioritized, trainers constantly changing scheduled sessions. Go to F45 up the road $25 session for 45 minutes better outcomes. Pay per session no contracts/policy for any company to maneuver on creating a debt.Crunch (ABC Financial) Charged my bank account 4 months after cancelling my contract as they want to charge me $220 saying I did not advise of cancelling 10 days before draft in which I did but my trainer decided to take his time in having management authorize/process the cancellation for personal training on an account I never authorized them to use. Told they would fix it never did had to go through my bank. If this happened to you don’t hold your breath for crunch to resolve it they do not prioritize fixing their mistakes.

Great place to workout. 💪💯

Great location, fairly busy throughout the day. Always clean and they have a friendly staff.

Allyson my trainer is amazing she pushes me and has put a workout thats tough but understands thats areas that really need work. Been incredible experience so far.

It was great, it was a nice getaway for myself just to see a different gym. Hopefully Crunch gyms in Orlando can offer child care one day and then itll be perfect.

So many machines, staff is so very friendly, the hydro massage is amazing and I actually like going to the gym now. High recommend.

Cancellation policy is not very customers friendly! Customers are required to come in and cancel in person. They even have the audacity to say its for my protection. Imagine Amazon, SAMS, The Wallstreet Journal, Spectrum Verizon etc.. asking customers to come in and cancel their membership in person !! Yes, cancellation policy is clearly spelled out in the agreement but its merely to discourage cancellation. DONT GO THERE.

Best music ever! Atmosphere was high energy and the facility is clean. Staff is organized and welcoming. Couldn’t say better things about this gym except to expect maximum pump!

Worst fitness I’ve ever been. Employees are not helpful and get overcharged all the time. Sanitation is horrible. Do not recommend at all. Waste of time and money.

Besides the staff being so warm and welcoming each time, this location has one of the best trainers of all time; Malik! When I joined this gym I knew I had personal fitness goals but I had no idea where to even begin or what to do to achieve them. Well, that all changed once I began training with Mailk. Hes a trainer that not only motivates you and pushes you to hit your fitness goals, but he also genuinely cares about his clients; which is something that you dont come across too often. Love this location, love the trainers, 100% would recommend!!!!

I actually think this gym and its value are not bad, but just the experience I had trying to cancel my membership was terrible. I was able to cancel online, which they then told me that was only for their live classes, and not the membership. Then I sent messages to them asking why it was not cancelled and never received a reply. They kept charging me all this time. When I was finally able to contact them over the phone, they told me I needed to go in person or send a certified letter to their corporate office.

Lovely staff and always willing to help !!

Nice gym, friendly staff, very clean, wonderful equipment, just super crowded. Too bad really. I canceled today. But it’s just not practical to wait 10 to 15 minutes for a squat rack, bench press, or any popular workout equipment.No fault to the gym. Just too many people and the gym is not big enough. I imagine it’s only going to get more crowded with a brand new apartment complex being built across the street. Hope only the best for the gym I’m sure they will continue to do well, but as for me. I’m going to look for something less crowded.

I enrolled right before the pandemic started. I called to cancel, and instead they decided to freeze my account. I haven’t been to the gym at all, and now they are charging. Now they even tell me that I cannot cancel, that they will charge an annual fee, and that I could “safely” go to the gym. Seriously??? 😡 I even know they’ve had cases of Covid but $$$ is more important than people’s health and safety!!

I found many staff and members to be friendly, to include the staff to be helpful.

Great gym. Awesome staff.

Corona virus cesspool. No one wears masks. People rarely wipe down the equipment after use. Way too many people in the building at anytime of day or night.Also, tried cancelling my membership at the 3rd day due to health issues and they refused to cancel it. I should have never signed up for a gym that had a subscription. The worst decision of 2021.

Definitely a great club to enjoy your workouts, top of the line equipment, extremely clean, very polite, helpful and professional staff, best personal trainers to assist you to reach your fitness goals while enjoying a positive, dynamic fitness experience, highly recommended 👍.

Was not happy that I was told I could use the Osceola parkway location and I guess it is too nice for the average member. I have Tivitty and live 5 min from that gym and can’t go because it is “exclusive” witch I do not feel is far but it is what it is. No problem with the lake Nona location

Is there an option for ZERO?? One Star is way above their level of achievement. This place is always crowded, the equipment is not enough for the amount of people that exercises there and when you mention about cancelling a membership, the mind games begin: it has to be in person, need to talk to the manager, we have to wait for three months to let you go.... I see people in and out of the building with masks, once in the gym, all masks come off. It makes sense since everyone is pumping calories and sweating, well then make sure there is at least a smaller number of people in there. This place is not following good business practices, they are dishonest and you are not told everything up front such as annual fees and such.

Crunch Lake Nona is a super clean gym, friendly staff, and great location. I drive an extra 15 minutes instead of going to Belle Isle Crunch. My personal trainer is P.J. He is super knowledgeable and friendly and is currently helping me obtain my goals. I would recommend him to anyone.

First time and very intimidating how big the place is and how much equipment they have but thw staff seems very up beat and helpful. Place is clean which I always look for. Will continue to go.

This company uses predatory billing practices, so please beware.I joined last holiday season; it was a Christmas gift from my wife. She signed me up for my initial membership and got me involved with the personal trainer program. I decided after my initial free session that I would join the gym and continue seeing the trainer. I updated my account with my credit card information at that time.In 3/2020, I signed a 3-month delay agreement for personal training due to economic issues related to some medical bills. A month later, I lost my job due to the pandemic. I had hopes that I would quickly be able to find another job. At this time, it was my understanding that my account was in good standing, which was CONFIRMED by my personal trainer. In 6/2020, I was still out of work and had to cancel my personal training outright. At that time, when I signed the cancellation agreement, I was told by my trainer that my account was still in good standing and in fact, I still had some paid-for sessions left on my account! I was reluctant to come into a gym during an airborne pandemic, so I declined these sessions and thought that was the end of it.Fast forward again to 8/2020. Due to continued economic stress, I was no longer able to pay for non-essential luxuries such as the gym and decided to cancel my overall membership. On the same day, my wife noticed that her card had been charged $56 by Crunch. Confused, we went to the gym to sort out the mess and cancel the membership. At this time I was told by the gym manager that I have a nearly $600 tab with the personal training side of the house, and until that was resolved, they would not cancel my membership and would continue charging me a monthly membership fee.I asked why I was not notified at any time of this remaining balance. I dont know was the response.I asked why, if this was so important that my membership cannot be cancelled until it is resolved, was I not notified at the time I signed the cancellation paperwork in June. I dont know was the response.I asked why no one in the last 3 months has tried to reach out to me to resolve this substantial debt. I dont know was the response.I asked why it is only important now when I try to cancel my membership. I dont know was the response.I asked how I could have paid-for sessions left on my account at the time of my cancellation if I was $600 in the red. I dont know was the response.I asked why my wifes card was charged when it was not on my account, MY account, which does not have her name or her card information attached to it once I gave them my card info and was told that she was completely extricated from my account (I was assured of this when I decided to move forward with personal training). I dont know was the response. We are pursuing this with her bank as fraud.Once the hooks are into your billing information, Crunch and its team will basically do whatever they want with it and keep you in the dark for as long as possible, only to spring a bill on you when you decide to cancel your membership. Remember, it was ONLY THEN that I owed $600, not when I cancelled my personal training or the 3 subsequent months.Just look at Crunchs responses in any of the negative reviews here: all they say is its clear in the contract... or Im sorry you feel that way LOL they dont even try to please the customer. They know they have enough legal language in their contracts to cover their predatory practices and are protected from having to please the customers.UPDATE: look at Crunchs response to my review, then look at their responses to other negative reviews. How many times have they blamed the reviewer for embellishing their reviews instead of addressing ANY of the issues? I never said that I didnt owe anything. My issues are how this info was never relayed to me, staff not being able to answer any of my questions, and fraudulently charging my wifes card. How many times can you blame the customer before you realize the issue might be you? This speaks for itself.

Ha! Good luck canceling! They will continue to charge you months after you cancel. On top of that they charge you from crunch lake Nona and ABC fintness (3rd party billing company)get ready to be double charged. People are nice but they billing system are all jacked up.

I’ve been coming to this gym for more than 2 years now and never really had an issue until today. Manager Maria came up to my brother and me to tell us that we cannot use the black plates for deadlifts when this has never been the case in the past 2 years. Its not only impossible to only use rubber plates in deadlifts as the bar can only take so many of the those plates, but the gym itself posts videos and pictures of people deadlifting using the black plates on social media. She said that it was due to “liability issues” because they can slip, however if that was really the case you could just tell people put clips on the bar. This review can change if the issue is resolved.

Disappointed. Because of poor directions and miscommunication, I missed out of the $20 gift card because I was not given clear instructions on how to submit the referral email on a link. I spoke with a friendly staff but she was unable to help as she mentioned that this is handled by a third party company. I spend $400 a month for a trainer and we pay $56 for gym memberships. A $20 credit or the gift card is not a hard thing to honor. Come on, Crunch fitness; you can do better to retain your customers.

I really do love working out here, but just lost my job for a while (like a lot of people around Orlando) and need to pause or cancel my membership. I called to see about how to go about doing this and was told I need to come in? That would be fine in normal times, but the CDC is telling people to avoid groups larger than 10 people. I get that you need to work and make money. So do I, and to each his own. If people want to keep working out - good for you. But as for me, I need to follow the advise of the CDC, Attorney General, other elected officials and medical professionals. Please let me know how I can cancel my membership from home.

They revoked mine and my friend membership and asked us to leave middle of workout. I have seen lot of people there working together but they threw just based on color without proofs. They told us our membership got revoked and wont be charged immediately.Member Name: Agreement #: Employee Name:Change Type: CancelEffective Date: 11/11/2020Reason for Cancel: RevokedCancelMember Signature:Club Representative Signature:Jesenia Valdes 11/11/2020They charged my card again this month, when i called them they told me i need to give 30 days notice. Requested central office number to clarify on this, she told i can only talk to them. Still i dont know if they cancelled my membership.

Personal trainer Seth is the real deal. He very knowledgeable.

I haven’t even been to this gym yet ... but just judging from the owners responses to some of the negative reviews you can safely assume that the business does very little to minimize their concerns other than consistently use the phrase “I am sorry you feel that way...” any well informed and conscientious person knows not to use that phrase because it is not a genuine apology let alone an apology ... the business owner keeps focusing on every measure they have incorporated other than enforce it... spacing of equipment, sanitizing procedures and printed signs for wearing masks and social distancing are not very effective if management and employees are not actively enforcing the rules...

Update- The payment issue was resolved.I requested to cancel my personal training due to financial issues when the gym opened back up in May. I had already prepaid for my sessions and had no way of contacting Crunch (no working corporate phone number, sketchy) to let them know I wanted to cancel. I was still within the 10 day cancellation, so it shouldn’t have been a problem cancelling according to the contract. He wanted to charge me $180 to cancel the contract which would go towards more sessions or suggested I freeze my account for 3 months in case I change my mind on whether or not to continue with pt training. I decided to freeze my account, now 3 months later 12 days before my billing period I decide I still want to cancel. The manager John, is still trying to charge me $180. I haven’t done any pt sessions in 6 months. Other than that the gym is good

Avoid this place at all costs. I cancelled my membership after the Coronavirus started and Crunchs staff decided to keep it open. I never received a single email or phone call before they sent the account to collections. So, now I get to deal with a collections agency and disputing the account on my credit score.ETA since they responded: Perhaps they should train their employees not to tell customers that theyve cancelled their memberships over the phone if its so clearly outlined in the membership agreement.

The music is a bit too loud, but other than that its a great place

So far so good everybody seems chill and staff is friendly lets see how it goes

Good gym; plenty of equipment even during busy hours

Please regulate your platforms. I swear Ive seen people sit for an hour at a time on the same platform. Enforce a time limit of 30 minutes.Edit: nothing is being done. Enjoy the 2 stars.

Don’t recommend, they charged my account $3240 one day after not having a membership for 6 months, and cancelling everything. Currently still going back and forth with the gym and have not issued a refund even though the business admitted it was wrong. Horrible communication and highly upset with how the situation is being handled

Crunch is very clean and bright. The clientele and employees are friendly. Great work out equipment.

Great gym, good equipment, five Olympic lifting platforms with bumper plates

Its ok for being in a strip mall

Its self explanatory,the workers instead of talking they should do their work then, the gym would be a better place. Or maybe they should stop making ads on Facebook and dedicate themselves to keeping the establishment clean and equipped. We would recommend it.

UPDATED August 25:This gym is at it again, perpetuating this lie that you have to come to the gym to cancel your membership. They even have clever language constructed about the agreement. Theyre now telling my 19-year old son, whos away at college, that they wont cancel his membership and that his parents have to go to the gym to cancel on his behalf. Ludicrous. The word shady comes up quite a few times in the reviews here. These are questionable false business practices all designed to discourage cancelation. Dont succumb to their lies and deceit.It’s a pandemic and I’m not comfortable going to the gym. I’m a cancer survivor and prefer not to be in a place like that. So, I tried to cancel my membership, multiple times. I chose not to cancel it right away wanting to invest in a local business, but, finally this fall decided I needed out of my membership. I emailed back in November and in early December. Nothing. So, I called the general manager and was told I have to come in person and cancel or send a certified letter. I was told that it’s policy and she wouldn’t make an exception regardless of the pandemic or my concerns. It’s policy, she said. I guess she’s never heard of electronic signatures.I decided to read the contract I signed 2 years ago that Im being held accountable to. Turns out, she was wrong. The contract says NOTHING about cancelling in person or certified mail. In fact, it just says it has to be in writing and that you only need 10-days notice. See the contract language below.I feel duped and taken advantage of. This “policy” is all about discouraging cancellations, not about treating the customer with compassion and empathy. Those qualities engender business and brand loyalty. Holding me to an unreasonable and unsympathetic policy does not.I encourage all of you who are frustrated about the cancellation policy to read through your contract and hold this company to some integrity of practice.NOTICE OF INTENT TO CANCEL. The notice of cancellation from the consumer shall be given in writing and shall alsoterminate automatically the consumer’s obligation to any entity to whom the health studio has subrogated or assigned theconsumer’s contract. ADDITIONAL CANCELLATION TERMS. Excluding the 3 business day provision to cancel on the front of the agreement, andthe BUYER’S RIGHTS above, Member cannot cancel within their first 90 days, after 90 days you are required to provide a10 day written notice.

Caters for diverse audiences needs

Great gym, good environment. Never have to wait for equipment but thats also because I go at 5am. Clean, upbeat, good classes and nice to go to for that morning pump.

Crunch Fitness at Lake Nona Is by far the greatest/hyped/clean Crunch Fitness I have ever trained at. I’ve been to 11 different Crunch locations and Lake Nona managed by Jesenia Valdes, by far tops them all. As soon as I walked In, the atmosphere was full of amped energy, as all gyms should be. I was actually taken back because it felt like this is finally what a gym should feel like. I could not wait to get my workout in. Everything was in order, weights where they were supposed to be, folks actually working out, super clean, front desk was super nice. And to top it all off the Music was vibing out everyone! Great music great management. Thank you Jesenia for a wonderful experience, can’t wait to work out there again!

Not a bad place just too many people. Even when you come outside of their busy times, It’s a mad house. Most of the memberships allow one guest which makes it that much more crowded. It’s not ideal especially with the current pandemic. Long story short, always busy, not enough machines.

Public health practices vs membership? First day back after Shut down. Extremely disappointed. They check your temp, some people carry a cleaning bottle, people walking around conversing without a mask. The staff have on masks! I trying to understand why the 6ft rule is not applied nor mask wearing walking around is not forced! I am a medical professional and to see this make me want to cancel my membership! Just seeing so many people in one area without mask is NOT safe! I was told that Orange county rules are different from Osceola? What are the cdc recommendations?

Jesenia Valdes and her staff are always so professional and friendly when I got to Crunch Lake Nona. Im always greeted when I enter and leave and they are ways willing to assist me with any questions.This gym has a great vibe...I highly recommend it to anyone looking to sign up somewhere .

Had a bad experience at the belle isle location but i will drive 10 more minutes to this location moving forward. staff was very welcoming and they treat people like human beings.

I am discouraged from a phone call this morning after telephonic discussion with a rep as she bash my wounded brothers and sisters-in-arms (disabled military veterans) about how they are faking. This facility will NEVER EVER as long as I’m breathing get my business!I am responding to your comment and I would never embellish anything. After trying to cancel my membership the female rep insisted in knowing why, violating HIPAA. I am retired after 23 years in the service. What your rep lack is empathy and integrity. I’ve filled out the survey if you want to get the exact details of what happened. Your response is bias and one way. So if you would like to contact me regarding this incident, you have my information.

Very well equipped gym. Love the multiple lifting stations with quality Rogue Ohio barbells, bumper plates, and floor padding for deadlifts and Olympic lifts, but the gym is so crowded that you sometimes still have to wait. The only reason no 5 stars is the LOUD LOUD MUSIC (Am I shouting?) Put aside the fact that I dont like the choice of music, my main objection is the volume. You could easily turn the volume down 50-75%. My preference would be 100%. Half of the people in the gym are wearing headphones or earbuds, which means they dont want to hear whats being played over the speakers anyway. I tried earbuds but could not hear in them over the noise in the room.

There is nothing good I can say about crunch fitnessThey don’t allow you to cancelNot even if you only went onceThey don’t social distanceThey don’t require masks ( just when entering and leaving )They don’t enforce wipe down machines behind your selfThey are a money hungry company that sneaks things in the fine printThey don’t have a corporate officeSo you only are speaking to the managers in house!!!!!Stay away from crunch please !!!!!!

Great gym just packed. Be ready to fight for equipment

Great machines.. very friendly staff, clean gym! I wish they were open later

Great gym, good environment. Never have to wait for equipment but thats also because I go at 5am. Clean, upbeat, good classes and nice to go to for that morning pump.

Great gym, but as with most gyms, they hide behind “it’s all in the documents that we know no one reads” when explaining everything.I read them and haven’t been surprised by anything myself, but it always rubs me the wrong way when companies always do this.My suggestion - Have a clear an precise billing schedule on the contract so everyone is clear on what they’re signing up for. Include dates, amounts, etc.

Go to this Gym at your own risk. With no limits in the number of members attending each day, very few wearing masks, and less than aceptable cleaning procedures, and no concern for the virus from the employees not following CDC guidelines. A RISK TO YOUR HEALTH!!

The worst fitness center ever. They have the most greedy and unprofessional staff ever. I wish, I could give a zero star. I signed up in February and was not able to use the facility at all due to Covid. I asked to cancel my membership and they told me that I was under a 90 day commitment, even though they were closed. They reopened in May and I wasn’t even aware until the payment came out of my account. I asked again to cancel, because I don’t feel comfortable using the facility at this time, and they refuse to give me annual membership fee back.

If I could give this place zero stars, I wouldn’t hesitate for a second. Disgusting management, disgusting treatment, disgusting experience overall. STAY AWAY FROM THIS GYM AT ALL COSTS. HORRIBLE!!

Been going to the Gym for over 12 years and never had an issue with any staff or management until going to the Crunch Fitness in the Lake Nona location. The GM Eddie was very rude and not willing to fulfill my request to talk to someone else after asking him 3 times and instead looks up my phone number to find out who I am and attempt to intimidate me. I was wrongfully charged for a towel I never bought and wrongly charged for another month when I had just paid for my month previous to them freezing my account for the COVID-19. I was then charged 60$ for the yearly fee after only being there for 2 months. I’ve attempted to call the cancel membership line for days and can never get through. I would highly not recommend Crunch Fitness at any location. Eddie is very untrustworthy and money hungry.In Reaponse,You completely overlooked my entire review except the 10$ difference I have mentioned for the 60 day fee that was not talked about when I signed up. Also with the gym being shut down due to this pandemic and our accounts being frozen, you would think you would have some leniency with the actions you have charged me for. You charged me for another month just to update my new debit card on file when I had been charged right before my account was frozen and Eddie charged me 2.50$ for a towel I told him I didn’t want to buy nor did I get the towel. Could have been more professional the way things have been handled. Extremely rude in person and on the phone when I called. He also followed me around the gym because I was carrying my gym bag. Have nothing good to say about the gym. Would recommend to go somewhere else.

Spoke to Brenda the front desk manager at the Lake Nona location about resolving my financial issue due to COVID-19. I used the gym for one day before everything was shut down. My payment was still processed for the month of April but I just let that go hoping to be back at the gym soon. Toward the end of May I received a notification saying the gym was opening up. At this point Ive lost my job, have received no unemployment nor a stimulus check so paying for a gym membership is not top priority. The gym ended opening up a week before they claimed and I woke up to money being deducted from my account before I could even call them to discuss my issue. Mind you, I used the gym for ONE day before it shut down. When I spoke to Brenda I was told that the annual fee would not be processed and that corporate was sent an email to ask for a refund. Today I woke up to the annual fee being processed and my account in the negative. I called the gym back and Brenda told me that they couldnt issue a refund for the annual fee because I have not been a member for three months yet. However, I was never even given any follow up communication regarding my issue, not even an email. At this point, Ive used the gym for one entire day in March and have payed out $94.68 They have done nothing to help during this world pandemic crisis. Crunch Fitness, I think its ok to override your usual policies in the midst of a world crisis. Also, it shows true customer care to help your customers through this world financial disaster. Now is not the time to stick to your stringent policies. Some of us are in great need!

This is an amazing Gym! I have been to so many different fitness centers, but never to one like Crunch in Lake Nona. The staff is incredible! It is so clean! And they are so willing to do anything for you. If you’re looking for a fitness center that is state of the art, and has a wonderful staff, this is the place for you!!

Clean, great equipment, courteous staff. First there, loved it.

Please, Please do not waste your time signing up with this gym! The staff is empowered to do only one thing and that is take your money. The gym was closed during COVID-19 and then when they opened I went in to cancel and was told Everything was good no money will come out of my account in July. Well, they lied. I called and all I got was a broken record of “sorry” from the manager at the front desk who had the nerve to say the representative did the paperwork wrong but I was still under the 90 day contract. The representative before the manager stated I needed to come back in and sign a new cancellation form because the other one was voided-They are full of sh...t!!! The story was then changed to I’m double checking the paperwork and you will no longer have a payment in August so I do not have to come in and sign cancellation papers again. I asked her how will I know for certain since I was told the same thing last month. Long story short PLEASE DO NOT WASTE YOUR TIME WITH THESE FOLKS. NO INTERGITY- I GIVE THEM A ZERO

Great gym, respectful staff and members, very clean and an all around amazing place.

I ended up with trainer so I could learn how to keep the weight off. Best decision ever. Steven has been a great trainer. He keeps it fun and interesting. Always willing to go over and beyond to help me reach my goal. I love coming here alone too. The music is great and the people are friendly.

Only join if you plan on staying forever. Joined when I expected a work transfer to the area and have been trying to get them to cancel my membership for 4 months. During COVID, there was no way to contact the gym as the line was not monitored.

Excellent facility, even if you dont love the gym. Great services and classes. Looking for an amazing trainer that understands how to get even the most non-gym bodies into great shape? Work with Victoria. Shes incredible!

Clean place, great classes. Prompt helpful and courteous reply from Eddie Santiago when an issue came up. Prices very reasonable for what you get. Great opening hours. You should definitely give it a try, so worth it to take care of yourself.

Love the environment, staff is super friendly, everyone is respectful, great variety of equipment and classes, can get a little crowded depending on the time of day ( like everywhere else ) and their music can be a little too loud at times but it’s still an amazing gym.

I love this gym. It’s always clean! There is a variety of classes. Everyone is friendly. I have been training with CJ for a year. He’s professional, motivating and keeps me on my toes. I would highly recommend him.

Kyle at the front desk is always in a great mood every time I come into workout. He’s super helpful and brings good positive energy into the gym! If you are looking to get a membership make sure to ask for Kyle. He’ll make the process much easier.

I cancelled 3 months ago in person, and they’ve been charging me still, not only their manager harassed me but they still continue to charge me, they keep ignoring my phone calls, I’ll have no choice but to get a lawyer.

Crunch, please put responsible workers who can wake up on time to open the gym.Today we waited until 545 to enter.Zzzzzzzzz

Disappointed with New GM, very unprofessional, rude, and immature. This gym needs to get better especially in the location that is in. Stop having kids managing and hire someone with experience.