Beautiful gym, great fitness classes but TERRIBLE TERRIBLE customer service. Everyone claims they’re a manager, I’m constantly being told one thing and being charged another irreversible fee. One manager admitted they have quite a bit of turnover which I understand all business are experiencing but an inexperienced staff member messed up my account and now this is month 4 of me dealing with the hassle and stress of rude staff members. The front desk manager (woman) today kept speaking over me when I just had 3 simple questions and kept telling me she was short staffed and I assume working alone. After being on hold for 25 minutes to get nothing resolved because of her nasty attitude. Please do better with hiring.Edit: I read the entire agreement, it does say I can’t cancel within 90 days and I could cancel the contract after 3, lists covid liabilities etc. it says nothing about the 90 days not being good able to downgrade… which is not my issue. The issue is the fact that 2 “managers” (apparently everyone is a manager) I spoke to before I left this review did not tell me about this suppose 90 day policy and I keep hearing a different message. I will bring the contract I signed in, and I’d love someone to point it out to me.Ive now been on the phone now for over 50 minutes with their staff member trying to find where this policy is “CLEARLY outlined” in the agreement I signed.

I have tried reaching out to Matt the manager but he refuses to address issues in the gym. This gym is a mess! Bags and plates everywhere, dirt and some rust on some machines. I was told by some of the staff there that they cant stand to work with him as he can be insubordinate and unprofessional at times. A few other members have also voiced complaints to Matt but he fails to take responsibility.

Beautiful gym, its an open space, each corner of the gym has a section for different needs, the dance room is in the front and opposite that room is where the hydro massage beds are, the mens and womens bathroom has its separate sauna and believe me they stay at a good constant hot temperature, too bad there is no display or thermometer reading, maybe i guess i missed it. But this is a decent size gym.

Good clean gym, has their own bottles for your to use and spray after you use a machine. This gym has a lot of equipment, this is probably the highlight of this chain is their range of machines. They offer a lot of classes which is amazing for those who want to try something new. Yes, it gets very crowded in their peak hours but the people who attend this gym have been kind and understanding, dont spend hours on every machine.

I joined a few weeks ago and Im really loving it! You have to pick the appropriate times to go throughout the day where its not too crowded because its very popular. Very clean and safe and the maintenance on the machines and equipment is done very well.

I love this gym the employees here are amazing especially Jamal at the front desk. He is very friendly and helpful. If he doesn’t have the answers for your questions (very rare) he will go out his way to get the answer for you. No matter how busy the from desk gets with either new members or check -ins he makes it a priority to great you on your way in or out. I definitely see a management position for him.

Management is unprofessional. I cannot even get in touch with their superiors to make complaints.

Great gym out of all the ones I’ve gone to. This gym does get very busy and some areas are busier than others, this usually throws off my workout but overall great equipment and they have almost everything you could think of.

Hope you don’t need to use the restroom between 2 and 3 pm. Totally closed for cleaning and they threaten to revoke your membership if you attempt. I was told I could go to part city next door. 😂 sometimes there is a line of 8-10 people when the open back up. There restrooms are no better or worse than other gyms in terms of cleanliness and others manage to keep just as clean.

Crunch has been amazing from the day I signed up, always clean and sanitized equipment regularly. The gym has ample space for everyone to workout even on the days theyre packed. Theres always equipment available for a workout of any type. The restrooms and locker rooms are very clean and the sauna as well. The staff is knowledgeable and very helpful. I would definitely recommend 👌

The music is ridiculous. I can hear it over 200$ headphones and it’s not pleasant either, basically only rap. Wouldn’t come here if you want to zone out and escape because the music is pushed upon you. It’s not even good for lifting music.

I had been recommended by many people to give this particular location a shot, as I am in the market for joining a gym. First impression is the facilities are very nice and well kept, possibly a red flag as they may be used frequently. However, I attempted to join a HIT class this morning and there was no instructor. I spoke a group of regulars and they informed me that they are considering cancelling their membership due to the lack of oversight or management of the HIT class trainers. Apparently they are few and far between. It was apparent that the general manager did not care or intervene on this matter, hence driving a lot of members to entertain leaving permanently. This is a 1 star review based on my immediate needs being unfulfilled, but as I stated in the beginning, the equipment is very modern and nice. Unfortunately, if the management and the trainers do not care about this establishment, than I should not care to join. There is a gym every mile or so in this area and this location will fail if they do not tighten up soon.

Gyms alright. It’s always very busy and there is not enough morning class options… I will probably downgrade my membership or look elsewhere for a better option.

Stay away I canceled my contract and this is what they said “ Thank you for contacting CRUNCH – CASSELBERRY. I apologize, but there is no record of your cancellation request on file. Your account is currently past-due.Please reference the terms and conditions of your membership agreement for the appropriate steps to be taken to cancel your membership. When canceling your agreement, please retain copies of any paperwork you receive for your r

Good gym, clean and all the equipment works. Pretty much the only 24hr spot in Orlando right now. So packed though, takes 2 hours to get a normal workout in waiting for equipment.

Overall I like this gym. The best time to go is early morning, when I get there by 6 am I have no problem using whatever equipment I need. Also I enjoy the HIIT classes, Andres is great and very personable. Today I needed help logging into the app/website and the young lady who answered the phone was very unhelpful, she didnt try to offer any solutions or to help me troubleshoot and I need to log in to reserve a seat in a HIIT class. This left me feeling uncared for as a member, I will give it a few more days and try to get into the website but Ms. Briana do better, please work on your people skills, dont overtalk members as they are trying to express their concerns and practice some critical thinking skills perhaps try to offer a creative workaround. Overall I will continue my membership as I the equipment is great, and most employees are friendly.

When I started my membership things were great, the gym and machines are great. My wife and i stopped going to crunch because it got way too over crowded to the point where you were lucky to get on a machine and nit have people staring at you waiting for the second you get up. However I recently moved away from Orlando with short notice so I needed to cancel my membership, which by the way you apparently need to go in person to do. I explained my situation to the person on the phone this morning and they tell me I need to either come in or send some letter. Which is bogus because I have a friend that friends with an employee and they canceled hers through the phone. The person was short and very arrogant when I asked for instructions on their ploy to make your cancelation harder than it needs to be.

The gym itself is great. Relatively clean and plenty of equipment though it does get extremely busy most of the time.Now on the other hand who ever created the policy that the bathrooms are closed from 2-3pm and if you enter your membership will be revoked is not fit to run the place. Shutting off access to basic sanitary needs like a toilet or place to wash your hands during a pandemic let alone normal times when we aren’t in a public health crisis is the dumbest thing I’ve ever heard and most members agree with me. You also block off access to the sauna during these times which means people who can only workout during these times can’t enjoy everything the gym advertises. This should be changed ASAP cause the logic behind it is flawed. No extra steps like electro static fogging is being done. All that’s being done is cleaning the toilets and mopping the floors so it’s not extra COVID cleaning protocols. Nothing they do can’t be done we’ll members are in the locker rooms.Front desk staff is friendly and willing to help you with things like checking in and buying a pre work. Tanning beds are good and so are the hydro massage beds.

When we go inside Steam💨 room and sauna🧖‍♀️people going inside with training shoe👞 its not healthy for us and when people come out they go to Jakozy and they stepped on the water with socks dairy I dont know how people they didnt care

The one downfall is it’s busy but that’s bc the other gyms in area are so poor. Good energy and equipment and a fair monthly price .

I signed up with Crunch specifically for the hot yoga classes. The day I signed up the representative explain that I will have access to hot yoga with the middle or top tier membership. I chose the middle membership which gives access to group fitness classes since I didnt need the massage and tanning machine that comes with the top tier.After a week of attending Hot Yoga Every morning at 6:30 AM. Brianna stops me on my way to my next days class and told me I NEED to have the top tier to access Hot Yoga. Why wasnt that communicated beforehand? I understand its only an extra 2.00 monthly but why wait till my 3 day grace period end and try to force me into membership I didnt agree to. Now, Im trapped into a membership for three months! It just looks sketchy people will say anything to make some quick buck.

Gym would be better if they kept the bathrooms clean its always dirty regardless the time or day.

Good environment and friendly staff. The only downside are the fitness classes. Music always too loud, always crwades and cant use that area at all. Classes should be in a different room. Overall prices is and quality equipments are the best.

I love this place because I have THE BEST trainer, Noel. 🤩

0 consideration for professional athletes who need to cut weight in the sauna. The cleaning crew usually cleans 2-3pm apparently but at 1:30pm we came in to use the sauna they said we could until 3:30. Cleaning crew kicks us out with only 15 minutes left in our session because they refuse to clean something else first.Highly recommend another gym like LA fitness or Planet Fitness all together. I will be canceling my crunch membership asap

Please stop having the group fitness classes run the music for the entire gym with constant interruptions from the robot voice count down.It ruins the vibe for the rest of the gym.A better solution would be to have the music playing on the usual speakers and have the robot countdown and trainer microphone ONLY running on the fitness class speakers in the middle area.Other than that, good gym, nice staff, and clean location.

Awesome gym, come in and get pumped.

They will not communicate with you and let the bills pile up lack of communication about their gym. Not consistent with verbal communication. Personal training is a joke. Anyone can look up the workout in a textbook and do the same. Their personal trainers are like car salesmen and just try to milk as much money from you. Stay away from this unprofessional establishment.

Recently joined, the gym is very nice. It does get a bit crowded, even late at night, specially around the highly desired power racks and benches.I did notice there was only one Trap Bar in the whole gym...I could definitely use the Trap Bar while the platforms are occupied, but 3 times now the only Trap Bar was snatched up by someone doing a whole circuit training session..Add a few more Trap Bars if possible! And a few Barbells for the T-Bar Row so they dont have be stolen off the benches!

UPDATE - 09/22/2021The manager has been rude and unprofessional towards me for simply asking to use the Rogue barbell. He went on in a fit of rage publicly as if I hurt his ego. When I asked to speak to him on another day about his frustrations, he said he was busy while he was on his phone texting near the front desk, and unavailable to speak to until next month, while in front of his staff. It seems Crunch Fitness is okay with babysitting a man-child with a managers tag on his shirt.ORIGINAL POST - a week earlierI would like to know why Crunch Fitness members are not allowed to use the new Rogue barbells since April. These barbells have been kept locked away in employee offices so only the trainers have access to them. I was told by the manager that one of the bars is now available for members to use but nowhere to be found on some days. When I asked him to check his offices to see if that barbell was in there, he refused to continue the conversation.

I really wanted to like this gym and had very high hopes. Ive loved Crunch for years and was a member at Belle Isle for a while. I came to this gym on opening day and it was great. Friendly staff, everything was clean, members were being courteous of each others safety. After about 2-3 weeks, both the members and the staff stopped being so careful. There were some machines that were blocked off to social distance but its actually pretty hard to stay 6 feet away from other members. Masks are only required when coming in the door, not while working out. They continuously post on social media of members being close together without masks.I had my membership frozen in October, hoping things with the pandemic would be getting better by the 90 day window in February but I do not see things going this way.The final straw for me was last night, they decided they needed a DJ in house, during the busiest hours of the day. DJ decided they did not need to be wearing a mask, along with a few staff members who were shown without masks in the Instagram story.Now I have to go back in person, to this extremely unsafe environment to cancel, which I really dont feel comfortable doing. And from what I have seen in the reviews, its pretty hard to cancel and the management staff is really rude about it. So I cant wait for that.Crunch Fitness - DO BETTER!

Dope gym, just always super packed. Like, always. Doesn’t matter what time of day

Its good. I like it.

Pretty clean and friendly staff! Out of all of the crunch’s around here I definitely like this one the best and they are the newest

I loved it at first and the staff is very helpful. Sadly the gym is tremendously busy at all times. There is no social distancing whatsoever. I see so many people walking all over with no masks. I had covid and sadly I think I got it from here and I practiced social distance. No one social distance from each other. I will be cancelling my membership in the next few days. There has been numerous times I had to wait to use something as so many people go there.

This gym is new, clean, great equipment and huge bathrooms. Loving the new hot yoga addition.Shoutout to the trainer Erin for being super helpful. .FYI all gyms get packed during peak hours. If you know what you are doing then it’s easy to move around and substitute workouts.*During the pandemic I have been going to this gym and wearing a mask. A majority of the time other gym goers clean the equipment before and after use. Since their opening I still have not gotten sick.

More dense than the one in Casselberry, but effective anyway and everything you need to get a workout in is here. Great use of a tighter space.. I do like that this location asks for mandatory masks and you take your own temp. The other one says to bring your own towel but that isnt sanitary especially given Covid 19 🤔

Gets really busy but great atmosphere and amazing staff. Actually the best staff in orlando!

Best decision I made getting a membership here, great staff, yesterday was my first time coming in to workout and overall I enjoy it, atmosphere is great, customer service is great, shoutout to the lady that was on the front desk last night, her customer service was on point🔥.

Run! Just Run, DO NOT sign up at their gym. Canceling is impossible when you have personal issues, they’ll “try to work” with you but it gets nowhere. Believe me you will save yourself a lot of trouble and money!Update: Exactly like the review said it is impossible, when you have PERSONAL ISSUES going on during a pandemic and then have to move out of state last minute, because things happen!!! Also when you sign up with a trainer, and you make a change the contract starts all over, so you’re stuck another 3 months. Despite the fact that you already paid thousands of dollars for a trainer, they’re inconsiderate and of course only want your money.

Don’t waste your time and your money with this gym!!! Is reall not a place to go, plus is so hard to cancel the membership even if don’t used they still charging to you…

I was planning to do a late night 2nd session to let out some ill-advised anger. I searched for gyms open near me. It said they were open...I called. Not open. So...I just suggested an hours update to get it rectified. My plan was to sign up tonight as Ive had amazing experiences at the Casselberry location. Please update. Thanks!

If youre looking for a loud and packed gym. Look no further. Cramped up workout equipment. Customer service is non existent. Non helpful Self-Riotous employees. Better off at Planet Fitness 😅

I love Crunch Fitness, the staff is super friendly, the gym is clean and they have a ton of equipment to maximize your time at the gym. The only reason I didnt give them 5 stars is because I paid for personal training sessions with Aryn and she missed sessions and was too busy to let me train with her even though Im paying monthly. Personal training is not cheap and its annoying not being able to train. Im luckily getting a new trainer who Ive heard good things about and Im so happy for her. Most of the other trainers seem super cool, I just had an unprofessional and bad experience with her.

Great gym but always so packed

I called this morning on 2/11/21 at around 6am and spoke to a male. I called to ask how to cancel my membership. I was told I needed to write a written letter and send it in or come in to cancel and see if my contract is up and I can sign the cancellation papers or whatever. When I signed up, I made sure to ask about the commitment and they had deals going on at the time, so I knew I had no commitment. I told the guy that, and I was HUNG UP ON. He never asked to take a look into my account. Never offered any other solution, just straight up hung up on me. If he were to look into my account, he can tell me if I do have a contract or if I dont... which I shouldnt. This is the WORST costumer service I have received at any gym ever. I can never go to that gym, because it is busy all hours of the day, early morning to late night. Social distancing and mask are not a thing. We are still very much in a pandemic. This is absolutely ridiculous.

So as an small business owner myself, I encourage my employees to engage in an active lifestyle. Fedia and Brittany are the manager and assistant manager for my company. Fedia signed up about two weeks ago after a conversation with the representative and a tour of your facility. What interests them is your yoga program. The representative explained that she needs to sign up for at least the second tier of membership to have access to the yoga classes which she did. They both utilized the class three times now and enjoyed it. Then Today happened...She was stopped on the way in by Brianna, who identified herself as the manager of the facility. Fedia explained to Brianna what the representative had explained and showed her profile on your app (showed that she has access to yoga) but Brianna wouldnt listen. Fedia even called other Cruch Fitness around the areas and they confirmed that with her membership, she should definitely have access to her yoga classes. She asked to cancel the membership and Brianna said that she was stuck for 90 days. She said that the representative who sold her the membership was new and may have misspoke. I dont know about you, but this doesnt feel right to me. Where was the customer service experience? So if you care about this particular new member, please give her a call.Thank You.Anthony Trương

Clean, neat, and not over pact like our L.A locations.

Great clean gym. Great variety of equipment. Friendly staff and gym goers. Only con is it can be busy at times and hard to get a rack.

Over crowded, redundant rules. No one uses their towels but are forced to bring them. Employees hover over you as if they are police. Would rather pay 10x the monthly fee and go to a decent place like LifeTime. Wish Orlando had one. If Crunch worried about Covid so much, they should respect and enforce a maximum limit of people inside, not enforce redundant rules they help no one and just inconvenience their guests.

I signed up for a membership right before the pandemic. I have never been to the gym because of health concerns. I called the gym back in June to cancel and was told I had to go there to cancel. I asked to speak to the manager and was told he would call me back. He never did. I called their main office and listened to a recording to contact the gym. I then called my bank and was able to stop any more payments from my account. I emailed the manager from their website to cancel. No response to that either. I thought I was done. Now I see they charged my amex card $87 just for the month of August! I am going to have to physically go there in order to cancel and call amex to prevent any more charges. I have never posted a negative review of any business but this is unacceptable. By the way, I also canceled my membership at Planet Fitness and that took one 5 minute phone call! Who would you rather do business with?

Have been going to this location since it’s opened and it’s progressively gone downhill. The people at the front desk are rude and don’t even follow the mask mandate that this location requires with masks below their nose. Some patrons are obnoxious, rude and aggressive. Will steal equipment or machines you were waiting for with no apology. This place is always overcrowded with 100’s of people not wearing masks and not socially distancing. Brand new gym and equipment is already falling apart, atleast one or two stair masters are always out of service, floor is already degrading. I would highly suggest you join one of the other many gyms in the local area. If you like horrible customer service and working out alongside rude individuals then maybe this gym is for you!

I like the place. Very clean and the staff are very respectful. My favorite place atm.

Love this gym and its energy. I do wish they had a Select Crunch Fitness in East Orlando!

Packed but so many machine and classes. Still worth it for the price!

Great facility very higenic. I visit at least 4 times a week and always friendly interactions with the staff. Sean is my personal trainer and I have zero complaints hes very thorough and knowledgeable in what hes doing. I recommend him if you need a trainer or just want a few lessons to get back into the grove of things he is your guy. Crunch Fitness a truly great experience.

Great gym, just very busy, hard to get on the machines/equipment you want to use.

The gym is nice but its entirely too busy

I canceled my services due to Safety and precaution measures, not only for me but for my family. Sadly to say Crunch Fitness ONLY cares about their income and they will make sure they take your money one way or the other. Only stepped into this facility once to cancel a service that I never used since I originally signed up in February. The health of a customer and the health of their family should be priority, not taking customers money when they want to cancel and the Manager decides to NOT to cancel their services. After I canceled my services Matt decided to reinstate my membership against my will, not only I was able to get something in writing that my account was canceled, they took the annual payment and another month. Basically taking my last income that I had left to provide to my family and making my account in negative. Shame on you guys for thinking about money, instead of paying attention that theres a pandemic going on. Crunch fitness should take into consideration this pandemic and waive their cost, membership, etc, just like other Gyms who has no problems canceling and/or waving fees on cancellation. I am very disgusted and appalled on how they are handling this pandemic and their customers concerns. I would give them negative 10 stars if I could.

Extremely overcrowded gym. You have to wait at least 20 minutes for free weights. I tried going before work at 6 am and after work at 4 pm without any luck. They should install more free weights for deadlifts/squats.Annual fee is after 60 days, but you cant cancel before 90 days. You will always have to pay the annual fee even if you didnt like it.

I go to the belle isle location but because I’ve been catching 2-a-day workouts it’s been extremely convenient to pull up late. Best customer service hands down goes to Jamal at the front desk. I hope I remembered his name right but what a sweet young man..very well spoken and so eager to help. I love the amount of space and hot yoga room (Haven’t tried yet) !!!

I went to this facility on Sunday and I had an amazing trainer. I asked the male representative if this was a contract based membership or could I cancel at any time. He said this was not a contract gym. I called today to cancel to find out there was a THREE DAY GRACE PERIOD ! Where I could’ve cancelled free of charge. The distance is the only issue for me and then I find out there is a $52.00 EQUIPMENT MAINTENANCE FEE that I was not told about. I feel like I was taken advantage of because I was really excited about this gym. I won’t ever go to this gym again. My experience has been ruined because of a greedy sales man.

Love the hot yoga!

Really like the gym but kind of small and gets super crowded at anytime after 7am all the way up to 11:30pm. You literally have to go in the middle of the night if you don’t want to wait 10 minutes for a machine or bench. All in all, low price gym and 24 hours.

I had a 3 day trial and I left 30 minutes after arrival on day 1 of my trial. I wish I read the previous reviews and saved myself the time. But let’s start with the introduction. Basically there was none. Took my id and had me fill out the ipad and said ok you’re all set. I had no idea what amenities this location had, no tour was offered, there were at least 5-6 staff members standing around the desk having personal convos. I asked where the bathroom was and was told it was closed for a deep cleaning for 30 minutes. Ok great, this is stuff you tell to new guests upon arrival. Also no one past the front desk had on a mask and when I say there was at least 100 people in there I am not even exaggerating. I asked if they were always this busy since it was around 2pm on weekday and was told “this is actually kind of slow for us, we get way busier.” Definitely not a good sell. I decided to give it a go and went to the ellipticals so I could observe some more. Not one staff member left the front desk in the 30-45 min I was there to clean any of the equipment. They just stood there talking still. This place screams coronavirus. I was honestly appalled. I also left a review on Twitter and tagged crunch gyms but no reply. This speaks volumes to your social media monitoring and guest satisfaction. Horrible experience and I actually hope this location gets shut down since they clearly care more about money than their customers or guests health and safety. Also the entire staff could use a training on customer service. When I left, I asked the front desk girl (same one who took my id) for it back. She didn’t know my name or anything, didn’t even ask how my workout was. I walked past 2 more employees engaged in a personal conversation by the front door who continued their conversation and didn’t even acknowledge guests coming in or leaving.

Awesome gym! Loads of equipment to suit any workout.Also, first rate attention to cleanliness! I didnt turn my head once with out seeing multiple staff member sanitizing the place. Keep it up guys!

I personally love this specific crunch the people greet you with a smile and the environment and people who attend are nice as well. Great

Extremely clean (members and staff are constantly cleaning), CoVid restrictions in place and followed. Very inclusive gym and all of the staff is Super nice and helpful. I look forward to going each and every time! Personal trainers are AMAZING (especially Kasey!), I am so fortunate I found this gym.

First off let me just say this gym has great equipment and I really do enjoy it, I’ve been coming 5-6 days a week since opening day. However, it is absolutely PACKED at all times of the day. It’s gotten so busy to the point that I almost don’t want to even go anymore. Social distancing nor mask wearing is not enforced or practiced by most people working out. People work out/train in groups of 3-5 people in the free weight/cable sections which means people are well within your personal space as you’re trying to work out. It seems that either the capacity or guest passes need to be limited or the weight training section needs to be expanded...

Love the way staff always makes you feel welcome! Clean environment and awesome equipment!! My new home for the last 3 months and couldn’t be happier!!

Julia and Jahmal are extremely friendly and helpful, it’s great looking gym with everything you need to succeed!

They have some machines here they dont have at some of the other clubs like the Lat pulldown machine for example

GREAT SERVICE GREAT HOSPITALITY

I left 24 hour fitness to join crunch during the pandemic only because crunch is conveniently located right next to my job and my co workers and I were looking for a place to work out in the midst of the pandemic and working in health care for the entirety of the pandemic we thought it would be nice to workout here together before work to avoid crowds and start our work day off on a good note! Well we were really enjoying the facility for the last 6 weeks until I begun to be harassed and accused of running “boot camps” and “training” in there gym. I am not a trainer, I’m a nurse. I work out with my colleagues and we have fun training together. But I was approached by a female trainer there and accused of training without even being asked or talked to appropriately and then to follow up with them reviewing footage of me working out with my friends and watching me while I work out today to make sure I’m not training them. Just because I correct form so my friends don’t get hurt doesn’t mean I’m getting paid to train them and just because there trainers clients ask about working out with me I should be watched and harassed while I’m just trying to work out! I’m cancelling my membership, do not join this gym! The music is too loud and the locker rooms are dirty! I shower there at 6am and the floors are dirty and bathrooms aren’t even clean at that time! Going back to 24hr and I’ll be paying double the price but it’s worth it not to be harassed

I’ve been working out here multiple times a week since they opened, and I love it!This location is well built and maintained! The equipment and variety of is better then most gyms I’ve visited!I love the set up of the locker room. The showers are nice and clean. They are a bit smaller then other gym showers, but still good sized (wish they had bag hooks in the stall though).The sauna is beautiful! I love the wood finish and the smell of fresh cedar.The most Important point though, is the ability to cater to all fitness levels. They honestly don’t judge anyone for being on a higher fitnesses level (insert “lug alarm” noise here).They have a metal rack that you push on one end of a trac to another. This is one of my favorite pieces of equipment! It’s a good workout, regardless of fitness level!

Im really loving crunch but I wish they had more of the necessary equipment for people.. They have so many treadmills but only 2 leg presses so on busier hours of the day you could be waiting a while for those.

My brother is currently a member and sometimes I workout here as his guest. Lately we feel we’re being racially profiled by specific employees and it’s discomforting. The facility and fellow members are nice. But certain staff member’s seem to have an issue with us attending the gym. This is my experience at this location only, I’ve visited others and the experience is different

DO NOT AND I REPEAT!!!!! Do not sign up for a membership here never i promise i will save you time stress and money. They talk sooo fast on set up rush you to sign up then send you on your way. Once you sign you are stuck for 3 months If within those months you lose your job they have no Leniency they will still take your money plus hidden fees galore come after i am going through it now do not make the mistake. On sign up look through the speed they talk and all the promotions they slap on you to try to pull you in don’t forget about kick off which they just ask if you’d like to set a day now since you have a membership without adding the price off kick off which is not cheap and poor service.Plus no one wears a mask in there they don’t enforce it but they force you to pay. Water fountains are still on where anyone can freely drink and leave there bacteria then walk off mask free spreading more germs. Crunch staff on east colonial location could careless about you. I will continue to spread the word on all platforms to make sure everyone and i mean everyone knows what there scam is. Dont fall for there 9.99 month set up. There cover up for the mask policy is out staffs number one priority is everyone’s protection i have to say nothing more than don’t even walk in the building because you may get sick, but just drive past, you will see especially on busy day show how packed the gym is and also observe no one cleaning their stations after they work out and spread germs to others who also do not clean before and after they work out spreading the first person’s germs and their own but there number one priority is safety? You will have a big bill coming here and higher chances of Covid-19. Good thing they leave their doors wide open for anyone to just drive past and see your fib on “safety.” Any place that locks you in for 90 days after sign up is a scam. They lure you into a hole when you fall in they say 90 days later you can get out enjoy all of our lame promotions now make them last 90 days while we milk out your money. Don’t forget the rude staff when you tell talk call on the phone about the issues that are going on.

Great location and good looking people. Gets extremely overcrowded at times making it difficult to social distance.

Equipment good, space good, staff ok, I dont have no complaint since I go to the gym for only one purpose and they are servicing my needs.

Great price, cant beat $9.99, for the great variety and abundance of equipment, plus a sauna, incredible, great environment; best gym in town.

This place officially opened today! They accommodated me and my other with no problem. All of the staff including Matt and Vinny gave me an experience I would come back to. I would recommend this Crunch fitness to anyone. Not for nothing it is 24 hours 5 days a week‼️🚫🧢👌🏾 #25eighh

Absolutely awful experience here. They follow ZERO social distancing guidelines and do literally nothing about people who dont wear masks. The place is always overcrowded to the point where theres always someone within 3 feet of you and theres 70% chance that theyre not wearing a mask.They try to reel you in with no commitment but in all reality, you cant cancel until you are a member for 90 days and they charge a $60 fee on the 60th day. Absolutely predatory pricing and completely immoral policies with utterly incompetent management that does not care about peoples health whatsoever. I hope this place gets shut down permanently because to say their behavior during a pandemic is negligent would be an understatement.

Too busy! No social distancing and like 2 people wearing masks. Not worth it

Good equipment to use to workout but i think individuals dont take covid 19 and social distancing serious...i just got to figure a new time to go or something

Great gym. Excellent variety of machines, free weights and platforms. Ideal for power lifters, bodybuilders or those just getting started with fitness. Something for everyone.

Its after 7 am on a Sunday (11/1/2020) and the gym should be open, but it isnt. Meanwhile 3 employees are waiting outside for someone else to come and unlock the door. Really guys? Its really inconsiderate and inconvenient to intefere with peoples schedules like this because this is the only time some of us can get here. Ive already seen multiple people who were waiting before I got here leave. A few days ago I overheard another employee speaking about a front desk person not showing up to work, so i guess this kind of stuff happens often.Ffs, yall need to get it together or hire more reliable people, whatever. The time is now 7:20 and Im done waiting.

The gym on East Colonial is beautiful, unfortunately some of the trainers there are not. Specifically one of the early morning female trainers. She has made the mistake of harassing my colleagues and I. We try to get our gym time in before we have to go to work, and the location is really convenient. This trainer, I am guessing because our routine has very evident results, has decided to harass us for using the gym for personal training. Just because we workout together, while trying to follow social distancing, does not mean we use the gym for personal training. By allowing this harassment to continue, Crunch fitness has lost a lot of customers, and the business of several large clients they were anticipating. Thankfully, there are plenty of other gym options for us to continue to be able to workout before work, but it will no longer be at Crunch.

Love this gym and great equipment so much to do here!! And Jessica is great for hot yoga!!

Love crunch fitness but too much people cword dont like it should need more add build crunch fitness at Waterford alayafa

I love the facility and the equipment. The only negative factor is that the gym is very overcrowded. Most people do not wear their masks. I believe this may be due to the gym being so new, but that was my first impression.

I love this gym!

I’ll start off by saying it’s a very nice gym full of brand new equipment. However, it’s so miserably overcrowded at almost all times and packed with people who seem to be more concerned with filming their set for their social media than with being courteous to others and proper gym etiquette.

Absolutely love this gym. It’s got a great vibe, the staff is cool. The classes are fun. The set up of the equipment is on point. Good for someone like me who changes it up from lifting to hiit to cardio. More than enough of everything so you don’t have to wait for machines to free up.Just 1 bad thing... they close the bathrooms for an hour at a time. That’s just not reasonable. Every time I’ve been in, I’ve seen people waiting to use the bathroom.But it’s still a 5star gym.

Had to redo my original review. Very upset. If you are like me and prefer group classes, the east colonial location is not for you. They have canceled most morning classes, which now several members and myself have to travel out of our way to a different location to do the morning classes. Which is not what we signed up for. Whoever is in charge of scheduling the classes does not care much about what the regulars have to say, even though we have tried countless times to express our concerns. We understand that some of the classes didnt have the attendance but that was due to instructors not being engaging enough, not members wanting to attend. Everything else about this gym is great just the class situation. I would change my review if this problem is ever fixed, but I dont think it will be.

I enjoyed my 3 group excercises with Annette today. She is filled with super energy, enthusiasm, and pushes you to complete your workout. Kudos to Annette!!

Awesome gym, huge location, great equipment!

My new favorite place to workout! Very affordable with so many perks!

The place has everything plus things that I never saw before. Easy to get motivated here.

Be careful when signing your agreements for membership. Make note and learn from my mistake, once youre a member you cannot make changes to your account for 90 days. This includes downgrading or cancelling membership. However, you are charged a $50 annual fee after 60 days of being a member. So once youve signed up, youll be charged $50 regardless.Otherwise, the gym staff is always friendly and helpful. The facility is clean and they offer a variety of equipment with different areas to workout (cardio, HITT, and weight training). Its generally crowded, so theres no way to socially distance yourself the entire time youre there.In normal times, this would be a great gym, but its missed the mark with adjusting its customer service and functionality during COVID.