Richie in the service department is the man. Very helpful and professional We had an issue with the car, he worked with me for a few days to troubleshoot. The issues was resolved very quickly. Highly recommend reaching out to him if you need help with your car

My Service Advisor Tyler was truly amazing and knowledgeable! Not only was he both persistent in helping to determine and fix the issues with my Infiniti Q50 but he has been professional and thorough. Tyler is a true example of good customer service. I can’t say enough good things about the service I received from Tyler, and the team was able to deliver my car to me not only fixed but reliably fixed. Tyler made sure of that and I am so grateful. Thank you, Tyler!

Infiniti of Orlando is where you should go to service your vehicle. It was my first time bringing my vehicle in and, had excellent customer service the moment I pulled up for maintenance. If you go definitely ask for Spencer Irwin great guy and very informative about what i needed done to my vehicle. Thanks Spencer will definitely be back with the Q50!

Krista LeClerc provided an unmatched experience from start to finish. Buying an used car from out of state can be a blind and difficult process, but she never once allowed that to happen. Krista was attentive, answered my million detailed questions, and sent videos to ease my mind. On arrival, she even offered the service to pick me up from the airport! A very enjoyable lady while always maintaining professionalism. While I was in finance I even was made aware SHE herself was giving my “new” car a round two clean.Krista played no games, always communicated correct information, and truly was there to serve and make my experience the best. I would recommend her 10/10!!

This was my first experience needing my car to be serviced. I couldnt believe how smoothly the entire process went. From scheduling my loaner, dropping off my vehicle, the updates and finally picking up my vehicle. Excellent customer service and communication throughout the time my vehicle was in their possession!!!

Arrived at the dealership Saturday morning at 9:30 and was immediately greeted by the service staff with “Mr. Williams, how can we help you today and did I have an appointment?” I didn’t and explained the battery died, but I was able to boost it and get to the dealership. I was shown the waiting area and in just a few minutes Spencer, the service advisor came and got me. He explained what they would do and provided a cost and time estimate. The vehicle was ready as promised and I am very pleased. Another very positive experience. Thank you Spencer, service staff and Infiniti.

I had a great and smooth experience at this location (as per usual). The staff were nice, knowledgeable, and had my best interest at heart. Richie, the sales rep who helped me, was terrific. He was able to help diagnose the issue with my car and with some digging he found that my warranty was still active on the car. He helped me save a ton of cash and time on repairs and potentially finding a new car. In addition, he gave me some tips and pointers about the q50 and some things to look out for. He had great communication throughout the entire process and was an all around cool guy. I appreciate his help and the technicians as well. With service like this I don’t even think a pandemic could keep this location closed.

This was the best service for me. The salesman Kevin served us at the highest level. He is a very experienced professional. I bought a very nice car. Registration of documents went very quickly. I am very grateful to the staff at the infinity dealership in Orlando.

Staff was very friendly and salesman very helpful. Please see Abdel when you visit this facility. He helped my daughter and I find a car, even amongst chip shortage. Very pleased with the vehicles Infiniti makes, I was already a proud owner prior to this purchase. Again we appreciate the level of service and care we received from Abdel and the entire Infiniti team!

Tyler is the best. I highly recommend him at a service provider. He go beyond measures to helping out his clients. So thankful to have work with him.

I worked with Kevin. It was a hassle free experience. Over-all very good experience from start to finish.

I purchased an infinity recently at Orlando Infinity. My sales rep was Krista Leclerc. She was amazing! She showed me a few vehicles that I was interested in, took a few test drives, and I was out the door in a matter of hours. It was the quickest process I have ever been through purchasing a vehicle! Krista was patient, courteous, and had amazing customer service skills!!!! I am beyond satisfied and will definitely contact Krista for future purchases!!!!

Im so happy for the efficient, and quick way Richie Singh took care of the seat problem that I submitted last Wednesday, when I came for maintenance to the Millenia Infinity Garage.He immediately checked the situation and came with the best solution I could think about after consulting with different sectors in the garage. He was clear, productive, and while very professional, extremely friendly. What an asset for the Infinity team! Claire

I broght my wife’s car in for a recall and to have a couple things checked while it was still under warranty. My service advisor Tyler was great the entire way. This was the first time that a dealer has give me a loaner car and I have to be honest it makes me wanna find a reason to trade in her car for a newer version of it. Overall the experience was extremely pleasant the car got back to me the same or better than before and Tyler explained everything multiple Times to me to make sure I was comfortable with what was going on and why we were doing what we were doing.

Great transaction! I buy cars way too often and was pleasantly surprised to strike a fair deal and not only have it not change upon arrival but to find the salesman, Andrew, and his management team acting as my advocates to secure the best possible financing terms. I would recommend making the trip to Orlando, for out of town buyers, - the treatment was that good!

Great Service!! Super attentive. Richie is Awesome. All around 5 stars 😃

Always a pleasure to work with Mike. He is an easy and patient person to work with. He waited on me for months no pressure but kept me in touch and up to date with what was current in inventory. Thank you. My family and I are enjoying not 1 but 2 vehicles. I still cant believe my hubby traded he old truck. Your the best Mike. Stay safe.Millicent Roberts

This is the best Infiniti dealership I’ve ever been. The advisor Spencer is friendly and helps me a lot. Highly recommend it to anyone who has Infiniti.

Best car servicing experience ever ! We are travelling from Michigan and our car needed the roof top repairs. We booked the appt. on Monday ; entered the most clean auto repair center, best of all you are greeted with the most welcoming and helping crew. Tyler was such a wonderful person, who managed the repairs, got our work done asap. He TRULY MADE our day! Thank you Tyler ! We wish the best of the best to this dealership!

I appreciate the great service that I received! Top notch professionalism and class! Thanks

Professional service in a relaxing, clean and comfortable atmosphere. Sara my service adviser, was as always, amazing.

Richie Was so professional and broke everything down for me to understand I’ll give him a 10 out of 10, Very outstanding staff as well my visits was great no complaints🤗

I have been dealing with Orlando Infiniti since 2012. I have purchased and leased six vehicles from them since then. The experience is always been very seamless and without drama. I deal with Sarah Gibson for my service issues. She is nothing short of amazing. She is very friendly and professional and keeps me in the loop with the status of my repairs. I highly recommend them.

The GM Brandon Brevard is by far the MOST Respectful, Professional, Reliable & Trustworthy! Had some issues with the Q50 Red Sport I recently purchased & he kept his word and fixed any problem I had, really appreciate everything 🙏🏼

Very punctual, easy process, everyone is so friendly and accommodating. They provide rides nearby (mall, restaurant etc) and service was very quick. Highly recommend.

They worked with me to find a viable solution for my repair and provided a loaner vehicle so that I didn’t have to rent one for an extended period of time! Very happy with the outcome and the fabulous service I received!

I bought my first infinity Q60 this past weekend and Krista LeClerc went above and beyond to find the exact vehicle I wanted. She really went out of her way to make sure this was a pleasant experience for me. She addressed all my concerns and answered all my questions. Thank You Krista! This was really special for both of us!Rachel Harris(and her sister Cindy)

The employees here are amazing!! While in Orlando on vacation from South Carolina, I started searching for a vehicle online and was contacted promptly by the greatest Salesman Goran. He made sure I was taken care of and got an excellent price on my new SUV. Nick in finance made sure every went smoothly. Service was equally amazing, Richie made sure I was taken care of, including window tinting. All of the guys in service are amazing. If youre looking for a new or used vehicle, please see these guys. You will not be disappointed.

My experience with the team is always stellar. The positive experience with service department keeps me coming back. Richie my rep is always super helpful and I really like the new team structure set up. Noticed it immediately with efficiency and less strain. From Pedro by the time I roll in with my vehicle to Richie and now a new face Justin. This is complete car care. Client care. Not just luxury but with integrity.

Tyler the service advisor goes above and beyond what’s expected!! He’s extremely attentive and responsive and made sure that I left and all things were taken care of while keeping me informed the entire way! Lewis was very friendly and he kindly took me to and from the mall. Clayton was also very friendly made sure I was taken care of with such an outgoing and fun personality! Combined they all make getting your car service not feel like a chore but a great experience!!

Orlando Infiniti offers the best service I have ever experienced! Their service people are top notch especially Richie & Pedro! From the time you drive up to the time you get your car the service is excellent. They are extremely nice, responsive and so accommodating! I would most certainly recommend anyone taking their car for service to Orlando Infiniti and/or buying a car there. I bought my car here as well and had a great experience!

Great car buying experience! Everyone was very professional and courteous, the dealership was nice and clean. The salesperson Abdel and finance gentleman, exceeded my expectations. They worked out a great deal and made this process very smooth and quick. I will definitely recommend the dealership and excellent staff!Thank you!

Went here and a salesman tried to sell me on a car that needed miney spent on it the minute its purchased. The salesman denied anything being wrong but then said theres one thing wrong but you can fix it for cheap outside of here. So when I spoke to his manager, he did acknowledge all the issues it had and assumed the cost but didnt want to lower the price. Lots of inconsistencies between them and lies. Would not recommend. Not honest people.

I had such an amazing experience. Krista is the best. With her help I was able to purchase my first car.

Richie Singh, was the best consultant from beginning to end! My overall experience was absolutely great! And the complimentary coffee(Vanilla Latte) was amazing! Thanks again

Great experience. Very helpful sales person as well as management. Very courteous great service

My service adviser, Raul, was so nice to work with. Got me in and out quickly and didn’t try to tell me I needed a bunch of stuff that I don’t need. Great experience!!

Infiniti is an fantastic car dealership especially this location. I recommend Andrew he is a cool guy For sure tell him how much you have and he will try his best to get you in the car you want and you won’t you regret it at all🏎👍🏽

Where do I begin? This was the most amazing experience that I have ever had from beginning to end. The sales staff was wonderful. It was so impressive that even after the sale was completed they continued to provide exceptional customer service: calling and walking me through the setup; making the transport seamless; and exceeding expectations for a long distance closing. I would highly recommend Orlando Infiniti to anyone shopping for a vehicle.

Richie was assigned as my Service Advisor at Infiniti and provided me with a thorough and reliable assistance while keeping me informed on the service progress. Ive also appreciated how polite and knowledgeable Richie was and he deserves 5 STARS for his customer service!

Great communication. Speedy checkout.

First class service, great environment. Almost everyone from the Inifiniti team that walked past me as I as worked remotely waiting for my vehicle said hello, offered me a beverage etc. and no one tried to sell me anything!!Excellent team, thank you all.

This dealership has impressed me over and over again. Great reliable service for my vehicle. I would definitely recommend this dealership for all service needs.

Great customer service. Everyone is respectful and takes care of you immediately! My service advisor Richie was amazing! He made sure my car was serviced as soon as possible and with care!

I really love it here. Everyone is so nice and helpful. They don’t push you just let you know what needs to be done and facilitate the process . They wash and vacuum your car after service. It is top notch. I used to take my car other places for “cheaper” services and I certainly will NOT be doing that anymore :)

The entire staff is wonderful to deal with.

I recently had my car serviced at Orlando Infiniti. The customer service was phenomenal. They provided me with a loaner car while the work was being done and got my car back to me at the time that was given before the service started. I recommend their service to anyone looking for great professional and friendly service.

I visited the Infiniti Orlando on July 1st without previous appointment due to an emergency situation. I had problem starting my car that morning. Representatives at all stages of services from the beginning to the end were very courteous and helpful and made me feel comfortable and appreciative.

The staff at Orlando Infiniti are very professional and friendly. I visited the dealership last week and had a positive experience with the service department. The service advisor, Raul Mendez was extremely helpful and provided great customer service!! As a new customer I was very satisfied. I highly recommend taking your Infiniti to this location and get Raul as your service advisor.

Tyler and Nick are the best! The whole staff is great TBH. Great customer service here! Love Infiniti.

Orlando Infiniti was extremely helpful in helping me purchase my Q60 at the end of the lease. I had never done business with them prior to this but they led me thru the process and even brought the paperwork to my house rather than have me go to the dealership to sign it. They did not pressure me to look at a new vehicle and made the process enjoyable.

Great dealership!You may hear the nightmare stories of various dealership-related issues but this isn’t the case at Orlando Infiniti. I bought a used Q70L for my wife and the sales team stopped at nothing to ensure my happiness. In a world where nothing is as it seems or as it used to be, I felt that I (the customer) was the most important. Needless to say, they treated me with kindness and respect. Everything you’d expect from a luxury dealership. Thank you Goran, Brandon, Jerry, Kent, Nick, Peter and all the other fine, hardworking individuals that make the real difference.-Michael 🎵

Loved my experience! Everyone there was very kind and the associates did a great job explaining everything to me in a way that I could understand. I am so happy with the service and will definitely be returning.

Over a two hour wait, with a scheduled appt for an oil change and alignment. I was not offered a loaner car, was offered to take me to work at Disney, but how I would get back was unknown. I have heard now that is yhe typical wait. Be prepared, otherwise good work on my vehicle and nice people.

Krista was very personable and not “pushy” at all . Honest and straightforward! Although we decided to keep our car, she went through all the possible options. Will definitely work with her again in the near future . Still Happy to be an Infiniti customer 👍🏽

First time visit to Infiniti Millenia for Service. Had an appointment, and was in and out in 1.5 hours. Efficient processing. Waiting area was nice. My service advisor, Richie Singh was really great to work with. Exceptional communication skills and very knowledgeable. Would recommend this dealership, ask for Richie as your advisor.

Tyler is awesome. Following up to make sure all is well. Top notch service!

I had my car towed in to the service drive while I was at work. I had a call within thirty minutes of arrival. Sara assisted me with my repairs. She explained the entire process to me and updated me every step of the way via text. I had my car repaired and back home within 48 business hours. I had an emergency service that was fit into the schedule without an appointment and still processed in a timely manner. The pick up process took less than 10 minutes and Sara was off this particular day. She communicated and coordinated the information to a coworker in such a manner, that there was no room for error. Time is valuable and I’m highly impressed with the service I received.

I got a good service at a cheaper price than my own estimation.Services is very good, parts not so much.

The Orlando Infiniti is the best dealership I have ever been to that treated me like family. Josh, my representative is a man of many talents and one is making sure every customer is leaving the dealership satisfied. The entire team in the service department have been nothing but excellent when it come to service and understanding what is been done to my car. Best dealership ever!!!

Rupert and I was treated very well. Our negotiation to purchase our car was fair and respectfully conducted.Kudos, to Management, my Salesman, and the Financial Manager.Thank you

Had a great experience with the Service Dept. Dropped in while on a trip from California and were greeted by Raul who is customer focused and a great communicator. We were kept apprised of progress and were out in short order. Fantastic dealership!!

I have rarely experienced such great customer service and attentiveness to detail as Ive experienced with these guys. Goran is still keeping in touch long after the sale- hes almost like a friend at this point. And when we wanted warranty work, Derrick Fisk went above and beyond. We are impressed and beholden - buy from them if you want an amazing cradle-too-grave-car experience.

I want to start off by saying that i been wanting to get a new car for a long time and then yesterday i finally managed to have my very first brand new car here in Florida and that’s all thanks to andrew! I been going back and forth with him for a month or two about what car would be the best option for me. He was honest, had a lot of patience and very respectful about any questions or doubts that i had and suggested the best options that would benefit me the most. He helped me all the way and Im grateful for his service and I wont forget about it. I will recommend him to any other family or friends that would like to get a new car or get information on whats the best option for them. Again thank you for helping me achieve one of my goals that i had for years!

Outstanding service. Friendly staff. Paulo provided great information and created a great experience.

I had a fantastic experience! This was my second time taking my Q50 to any dealer and I have to say, Richie over at the Orlando dealer definitely took care of me. I went in due to 4 failed injectors and Richie was communicative the whole time keeping me updated throughout the process. I highly recommend taking your Infiniti into the Orlando location and getting with Richie as your service advisor. You will not be disappointed.

Well Earned 5* ReviewGoran is outstanding! Majority of my search/purchase took place via phone /text which is exactly what I was hoping for. I wanted to avoid the dealership hassle. Goran took the time to find the exact vehicle that I wanted in Mississippi and had it redirected to Orlando. Once it arrived, he had all of my customizations completed before the week was done. I was able to pick up my 100% completed vehicle and drive off the lot with a few signatures. I’ve purchased many, many cars and this experience was the most pleasant by far. Excellent process. Outstanding communication between Goran-myself and Goran-Infiniti team members to take care of this deal.Much appreciated.

Richie helped me almost immediately very positive and friendly helps you with every problem he can solve to the fullest hard worker very professional.

It was simple and straightforward dealing with Andrew. This was probably the only car transaction Ive ever done that wasnt confusing or exhausting for me. His integrity shows. He found me a great deal on my new Infiniti. Thank you!😊😃

Always a great experience, Ritchie always takes good care of me and my cars.

This Infiniti dealership always provides excellent service. From the moment you step in there whether to buy a new vehicle or to go in for service, they make you feel very special. Their level of professionalism is on a whole new level. I would give them 10 stars if I could. My consultant was Josh and he is great to work with. Wish all other car companies would mimic the level of service and customer experience that this Orlando Infiniti provides.

Josh provided excellent customer service!!! I am extremely pleased with the maintenance performed and the detailing of my vehicle.

Experienced my first “check engine” light after my vehicle began to stall. I took it to the Infiniti Dealership across the street from the Millenia Mall in Orlando and they had my car ready in less than 3 days.You cannot beat this service. Everyone was knowledgeable, respectful and professional. A special thank you to Advisor Richie for helping me stay calm through the process by being transparent and keeping me updated the entire time.

Infiniti Orlando has always cared about their reputation and commitment to treating their guests correctly and fair. Advisors, like Richie, are always on top of making sure you(the owner of an Infiniti vehicle) are you to date on any type of service you are getting. The rest of the staff just knows how to make you feel welcomed no matter what you are there for. Orlando Infiniti is the place to get your next Infiniti vehicle.

This car dealership is the first one that I have trusted in many years. Josh has been a great help with getting my vehicle serviced. Lee reached out to me regarding my concerns from my last visit. His level of customer support is exactly what you would hope for from anyone in the industry. He took the time to listen to my concerns and provide solutions that continue to make me appreciate how Infiniti treats its customers.I previously rated Infiniti 2/5 stars for the following reason: I love the service I receive from the Infiniti Team as soon as I pull up. I’ve raved to everyone about the level of customer service provided. My 2-star rating is because when it comes time to pay for services, Infiniti doesn’t live it up to the experience it provides from the initial interaction. I have to spend more time waiting to pay than I ever do to pay my service rep. It’s very frustrating to wait at least 35 minutes just to pay and be disregarded by the employees on the inside of the building.

I had a tremendous experience at this facility just this week! My service advisors name was Richie and he exceeded ALL of my expectations!! He knows everything about the product and took care of my car like it was his own. I didn’t have to lift a finger and all my issues were resolved. Flawless execution by Orlando Infiniti. Special thank you to Lee, the service manager, for always being available and willing to help despite his always busy schedule. If you need service done for your Infiniti take it to Orlando Infiniti and ask for Richie!! You will not be disappointed

Richie Singh was my service representative. He was very courteous, friendly, knowledgeable and welcoming. My initial wait time was 3-4 hours, he kindly offered me me a courtesy car but I preferred to wait. To my surprise my car service was finished within 2hrs. I will definitely be asking for Richie for my next service!!!! 10 stars for Richie and Orlando Infiniti!!!!

I had an amazing experience at Infiniti of Orlando.From the moment my wife and I arrived we weretreated with kindness and respect.Victor Mora introduced himself and showed usSome vehicles we were interested in.I took a QX80 that had just arrived and a beautiful Q50 signature addition that they bought in for me from their other location.These two Infiniti’s are my 8th and 9th in the last9 years. Big shout out to Jerry one of the managers at the dealership and who ultimatelymade the deal happen that I wanted.I would recommend this dealership to anyone considering the experience I had.Thank you again to Victor and Jerry for going the extra mile.Jay and Andrea Flathers

I have had a G20 and 2 Q50s and just picked up my new QX50.Goran made my decision so easy. He really gets it done.The car was not even in stock and yet I was driving it within a day.Extremely happy!

This is my 4 infinti and I love my q50 Goran is the best salesperson you have I can’t thank him enough for everything he did for me. I love my car

Was in and out in a reasonable amount of time. The service personnel addressed my concerns in a friendly and professional manner. Tyler kept me well informed 👍

Josh Tirado handled everything exceptionally, I came in on time and was very pleased with the Honest experience and fast service

Richie Singh was very helpful and informative throughout the entire process while I was there. Great guy! On my last visit I misinterpreted my service date by one week ahead of schedule. Mr Singh was very accommodating and I was able to get my vehicle service even though it seems impossible for the number of vehicles that was there. Thanks again for going the extra mile.

Have purchased and or leased vehicles from Orlando Infiniti for over 15yrs and they are always the best. I highly recommend them 👌👏

Top Notch Service...go see Raul for all of your Service needs!

Andrew Munn was exceptional in helping me with my lease buy out. I had been in contact with two other dealerships but Orlando Infiniti and Andrew were the fairest and offered the best customer service by far. If I was looking for another Infiniti I would use Andrew Munn and Orlando Infiniti.

I went in because my tires kept leaking. Then I meet Lee, he was assisting me. We found nail in the tire. However, he had a meeting to go too. So Richie, hadto finish up with me. However, no liner car was available. Richie, made sure my car was picked up and, a new tire installed. I love their service..

The service is excellent! People are very friendly!

Fantastic experience! Great service, very helpful, and quality work!I will be back!

Great car buying experience! Everyone was very professional and courteous, the dealership was nice and clean. Our salesperson Andrew Munn and finance person Ron Seckinger, exceeded our expectations. We buy to own for a long time—We were replacing our 2003 SUV😳. We were looking for Certified Pre-Owned and Andrew made the process absolutely painless. Andrew also went to get the car we wanted and drove it to us from the partner store in Sanford. Andrew and Ron also met us late on a weeknight based on our work schedules to finalize our purchase and patiently stayed beyond closing time to make our process very smooth and quick. We definitely recommend the dealership and excellent staff!

Tyler did a great job keeping me posted on my service, he made sure to get everything done and it didn’t cost me much. This was one of my best service visit & I sat for 3 hours. Great job, Tyler in service!

I always have had good experiences with Sarah doing my car service. She is thorough yet efficient and has never tried to up-sell me on any service or parts that I haven’t needed. I make a 2 hour drive quarterly to see her instead of the folks at the Infiniti dealership near me. Well worth it!

Excellent customer service! My service advisor Tyler was very amazing and professional.

Orlando INFINITI has the best customer service that Ive experienced at a dealership. The staff is attentive and courteous and the service reps always keep you up to speed on the timing and cost. I never have to worry about how to get home if I have to leave it… they arrange everything. They go the extra mile to make me feel comfortable, and I truly appreciate that.

Yesterday I purchased a 2015 Lexus rx350 from Infinity Orlando. I found this SUV online and went to see and drive it. I was met by Krista LeClerk. Krista was extremely helpful in showing me all about the car and never let up. She offered me every courtesy and showed me absolutely excellent customer service.I bought the car and now Im a more happier camper than I ever was.

Awesome experience. We were in and out in no time. I love the professionalism and atmosphere. Huge kudos to our Sales Rep Krista Leclerc!

Krista is an amazing sales associate, from the moment you meet with her you see how nice and caring and genuine she is. she works with you and doesn’t give up . She’s a genuine sales associate who cares about your happiness ! I highly recommend coming to her for a 10/10 experience .

Sara and her tech did an amazing job, after 2 yrs of no one figuring out what the rattling sound in my SUV was caused due to, they took the time to come with me for a test drive and 2 hrs later in the shop, 1 missing screw replaced and thats it no more rattling. Thanking you for taking the time.

Great buying experience, the staff was very professional, Abdel and Ron were very knowledgeable and supportive. I recommend everyone to visit this dealership.

Prompt, professional, knowledgeable, enthusiastic customer service. Thanks Sara and Clayton !