Great company they did my install in 4 hours . Which was a swap out. They did an excellent job, I pulled my own permit and had no problems passing inspection. Great customer service. They also did a great job with my parents install. FYI for a budget friendly unit ho with Goodman everything is cover bumper to bumper warranty for 10 years you cant beat that.
Very good experience - my first time using them. The technician Sean was very helpful..
Sean was very knowledgeable and made me feel comfortable explaining everything. He took the extra time to make sure the unit was functioning 100%.
Everything was amazing. Monica was very courteous throughout the phone conversation. The price was reasonable, and my technician Alex did a wonderful job today. I highly recommend them, respect professionalism, and explained everything well. I will definitely use this company in the future.
Great workers. I got a same day appointment. Their prices are fair. And they work efficent. Ill use them from now on. No B.S. with this company and their workers.
It took some extra time to get my estimate due to the tech that came out having a family emergency. Once I made my concern about this know, Juan reached out immediately and was extremely responsive in getting my estimate and making sure he stayed in communication. Their reputation seems to be very important to them which typically indicates a good company to do business with.
We have used Aurora Air for more than five years after switching from another company who cheated us in the work performed.The dispatcher José is very pleasant to deal with and appears to be well organized in his work. We usually like to have Jean as our technician as he is such an agreeable and pleasant worker. He does an excellent job. We recommend Aurora Air as our experience has always been first class.
Aurora Air installed a new American Standard AC system at my home.It was done very professionally and in one day. I would recommend this company to anyone. I am very satisfied with the AC system. They are prompt, courteous and always very helpful. Great people!
Called and scheduled an appointment @ 4pm to get an estimate on a new AC system. On the day of the appointment by 4:30pm, no one had shown up. I called and was informed that the technician would be stopping by between 5pm and 5:30pm. If youre going to change the time of an appointment, it would be good customer service to inform all parties of a change. Will be taking my business elsewhere.
We have used Aurora Air for several years. We have always been pleased with their prompt service and honesty. We recently were forced to replace our aging systen. We got estimates from several companies to be able to make an informed decision. But we knew which one we were going to use from the first - Aurora Air Inc. From Jose Garcia in the office, to all the techs in the field, their only concern is the customers satisfaction! No question goes unanswered, no concern goes unaddressed. They provide the kind of customer service other companies can only aspire to!! We recommend Aurora Air Inc. to friends and family. We know they wont be disappointed!!
Always helpful, kind, honest, and provides thorough details of what is going on. Will tell me what needs to be done now vs later. This makes me feel like they are looking out for my best interest. Highly recommend and will use them for all my HVAC needs.
Purchased a deal via Angies List and they were able to schedule me quickly. Came out and did a diagnosis. Professional, courteous, prompt and friendly. Angel was my tech and he was very personable. I definitely will have them come back and finish the recommendations for fixing and upgrading my system.
I have to say Aurora Air Inc is the best air conditioner company i have used. They are honest, professional and efficient. The price is very fair and the staff is patient and friendly to work with. Would highly recommend them to anyone who needs AC service!
Aurora Air is an excellent company to do business with. I origionaly called them for a tuneup based on a referral from Angies list & ended up signing a annual maintenance contract. Aurora recommended I install a float valve to help protect my unit & they did a great job. Service techs are efficient, on time and very courteous. I have a lot of confidence in this company & highly recommend.
AC stopped blowing cold air over night. Called Aurora, they came out the same day. The person answering the phone and technician were great. Fixed the issue promptly.
Great service!Very reliable, knowledgeable technicians. I had them install the air handler and rebuild damaged duct board runs. This is the kind of company and people that as homeowner your want taking care of you needs.
Great service! They installed a small ac unit with a fair price and great customer service!! Most honest and fair I have worked with. Will absolutely use again. Thank you!!
I had Aurora Air come out to do maintenance on my Rheem A/C, which hadnt been serviced since I bought the house almost 2 years ago. What a pleasure their staff is to deal with, courteous and efficient! Their price was fair, and the technician walked me through every step of his procedure. I will definitely hire them for A/C service again.
I will start with the dispatcher name Jose. He is in top of everything, very helpful, very understanding of situations. Then the tech Ronaldo..AMAZING, very knowledgable, answer question. He made some suggestions. Very pleased with whole service. I will recommend Aurora Inc . They have been my heat pump tune up service guys for two yrs
Alex and his crew are always very helpful; Ive been doing business with them for several years now.
Wonderful service and a the company is pleasant to interact with.I had a regular semiannually services scheduled, I wish I remembered the technicians name, he was polite, professional, and very thorough. He inspected my inside and outside unit and cleaned them and I would definitely use again.
Simply amazing. Great service!
Jose and his staff were extremely proficient in resolving my issue in a timely matter. Even though it took several visits to fix the problem. These guys were persistant! I highly recommend Aurora for your HVAC needs
I work with Aurora Air, Inc. and I am proud to say that we are 100% honest. It makes it a pleasurable place to work for.
Always professional, efficient, and friendly. Very pleased with their service!
Prompt, courteous and professional coupled with reasonable, economical pricing....call Jose for your HVAC needs!
Professionalism and Excellent Work 👨🔧🔧❄💯
I have been using them for years best AC company in Florida
Arrived at stated appointment time. Technician was knowledgeable,competent and professional.
I have used Aurora for the last couple of years and have found them to be prompt, courteous, competent and fairly priced. I will continue to use them.
Horrible, extremely horrible. They were supposed to come 4 days back but did not show up, then they were supposed to come back 3 days back but did not show up... then 2 days back, then yesterday, and finally they showed up today.I have two air conditioner units - they fixed one unit that was already working.Later I received a call from Mr Dominic asking me to pay $275 else he will put a lien against my house. (He also called me all sorts of dirty names).
Great AC company
I have an air conditioner that these folk installed about 2 years ago and is still under warranty. I just called them out because the fan in the air handler quit working and they quoted me nearly $400 to replace a circuit board that was under the 10 year warranty. Seriously? For a job that would take like 10 minutes.
Excellent