I only went here for an oil change but Im going to look at the rest of their services too. It was probably the most enjoyable oil change Ive ever had. Fast, affordable and professional. They dont try to scam you like other places. It was nice to stay in my car during the oil change too. I may have just become a regular!
Without a doubt this is the best vehicle maintenance place I’ve ever used. The service is prompt, efficient, and well done. The team members are all super friendly and do a great job keeping you informed every step of the way. And you can stay in your car the whole time.
Our experience was very thorough, the staff were very professional and especially helpful. They highlighted areas of concern, and were willing to explain any technical details if we had questions. I was especially impressed with their teamwork and attention to detail.
They were nice, it was cool to stay in your car. Call ahead and you might get a coupon if you ask
They did such a great job with my oil change + filter replacement. very friendly! Jr did such a great job working on my vehicle! quick in and out!
This is the best experience with work that I have ever encountered. Katelyn was super friendly, great at explaining everything, thorough, and most importantly honest. I rarely have other people work on my car, but I was in a rush and it was a good price. Katelyn only suggesting things that were needed and didn’t try and sell me any unnecessary services. I couldn’t think of a complaint about this place if I tried. Thank you all for your work!
Service is generally good but during hot weather they could use an extented awning for customers waiting in their vehicles. Waited almost 40 minutes for a vehicle emissions test BEFORE I got inyo one of the bays.
Such great service. Friendly and fast. I highly recommend.
Ive been here several times, and these guys always exceed expectations. Once youve gone once, they just scan your VIN and pull up what you did last time so its really really easy if youre a repeat customer. Plus theyre always sending out discounts on their emailing list, so definitely take advantage of that. Even on their website you can usually find something. Great service, good value, nice and quick, and the whole thing where you dont even need an appointment is super nice! I was in and out within 15 minutes the last time I went. They also check fluid levels and wheels/tires and stuff, so honestly I just think its so worth it. Im taking my sisters car there next week too, I cant see any reason why I would ever need to go anywhere else for an oil change, this place has it covered. Definitely recommend!
I have come to this location multiple times in the past and have always had a good experience. Today the team impressed me even more than usual so I felt inclined to make sure I left a review! Katelyn was extremely helpful!! First of all, I love that this is a drive in experience where you dont have to get out of your vehicle. Makes life so much easier with kids! Second, I left feeling very educated about my car. I got to be involved with reseting the engine light, checking the lights, filter, etc. When I asked Katelyn for advice, I felt she was really honest and was not a pushy salesman telling me to change everything and pay more! Thank you for your good, honest service. We are customers for life
This Valvoline location is phenomenal! When they say “instant oil change” they mean it. They are always super nice, fast, and provide a quality service. It’s the only place I’ll get my trucks oil changed.
Drive through is awesome! Was a great experience!
What a wonderful experience this was. I really hate the car registration experience, but today was completely different. Respectful, friendly technicians that were experienced. This was such a positive experience that I will never go to another place if I can help it. I will get my family coming here too. I typically do my own oil, but if I were to quit doing that I would totally come here to accomplish this as well.
Best place ever for an oil change and emmision filter changes. Quick courteous will go back. Resonable prices. I went there with a Groupon. Last time and I returned because they are quick and awesome staff
Worst ExperienceHad them change my headlight. Charged me $50 for a $10 product. All they had to do is plug it in. No special tools were needed. They had a grunt put it in while others were doing the oil change. As soon as I drove off I noticed it was the not stationary. I could watch it wobble as I drove down the street at night and in the reflection of the car in front of me. They dismissed me as it being my fault my car had a short. BYE! I hate being treated with such disrespect. So now that $10 part is going to send me to the dealership to be charged to fix VALVOLINE’s mistake.Was at the shop for an HOUR AND FORTY-FIVE mins for an oil change.
Really nice group of workers here. Got me all set and back on the road in no time. Everyone was very friendly and courteous. Ill definitely be back.
Great experience. Walked me through which things were optional, gave great information, extremely pleasant. 10/10 would recommend.
Very very efficient team here. On a busy Friday everyone has been friendly, professional, quick and attentive. Michael helped me out and was awesome. Definitely recommend!
They did a great job. I got oil change, emissions and registration done. They were fast and friendly.
Spoke with Travis on the phone, he sent me a $10 off coupon for full synthetic oil change. Ben took care of me when I got here. Both Travis and Ben provided some of the best customer service experience, Ben even taught me stuff about how things work in the engine! So kind, sweet, and thorough. Very quick, very professional, and offered to replace my wipers for free if I purchased them somewhere else. Amazing.
The only problem was that I had a coupon for 15 dollars that I told the mechanic about, but the job took so long that both of us forgot about it.
My favorite place to get my oil changed. Its so nice to stay in my car w my kids especially if they are napping. Great service, recommend anyone to go here.
Beautiful store. Great prices. Very clean.
Great service, thank you!
Took almost 2 hours for an oil change. Have always gone to Valvoline in another state to keep my truck in tip top shape and never took more than 20 minutes. Techs did not seem experienced. I will not be returning. It is worth going out of state other than returning.
Quick and easy. Love coming here for oil changes!
Best oil change experience I’ve had. Their prices are completely reasonable and the service is excellent. Compared to other places of the same price, this is the clear winner.
Always fast. We had a good coupon. They were efficient and knowledgeable about my car. They didn’t try to sell me on anything which is always a relief. I love that I can stay in my car while they do it.
Came to a transmission fluid change they are really nice they earn a new costumer !
I’m a first timer at Valvoline here in Orem. I went in for an oil change and an air filter replacement. They got me taken cared of and leaving as a satisfied customer in no time. Although, they’re a bit pricey, it’s good to know that they’re trustworthy and that they thoroughly talk you through what’s being done. I look forward to visiting them more often, I recommend them.
They were thorough and fast. I really like the stay in your car model. Ive always wondered why I couldnt find oil change places doing it this way. Maybe they started because of COVID, but either way, highly recommend.
The nicest people! Very professional and friendly, my favorite place to get my car feeling tip top again.
This place is like the Chik Fil A of auto needs! Absolutely would recommend. Very quick and you get to stay in your car the whole time! They explain in detail everything they’re checking and always have coupons. Seriously amazing!
Quick, unmatched service! They walked me through every part of the oil change, didn’t push any upgrades on me, but made sure I knew the condition of my vehicle. Will absolutely be a returning customer!
Awesome service, it took a little time but they were clearly working hard and didnt have to get out of my car. They were so great and werent pushy about any services.
I have always had good experiences with this Valvoline and the one in Draper. They get you in quickly, do a thorough check, and you get to stay in the car during all of it. I highly recommend the Groupon for getting the most for your money.
Quick and easy, just what I needed
Some of the best customer service I’ve ever had. Katelyn was very good at her job she was very sweet she made my whole day! I will never go anywhere else ever again.
Service was very thorough, they were very nice and very professional and sanitary. Couldn’t have had a better experience! Benjamin was great!
Great customer service when getting oil change and on the spot renewal of vehicle registration. Quickly in ad out.
Most professional oil change I’ve ever had.
Much better than Jiffy Lube. They were fast and it didnt feel like they were trying to sell me on everything. They did several things without asking or charge. I would definitely choose this over Jiffy
They were super quick and easy to take care of my car. They weren’t pushy at all in trying to get me to spend more. I would for sure recommend this place to anyone looking for trustworthy service!
Absolutely incredible service! Quick, professional, and so informative. You even get to stay in your car the whole time! It only takes about 10-15 mins. They explain every single detail and show you your current oil filter, and how to reset your own oil percentage on the car. They even offered me $10 off for my first time. Oil changes are no longer dreaded. Thank you Valvoline!
This company is the BEST place to get your oil changed for sure👍👍 They are fast and efficient also a Great Price!! I got a 10 dollars off coupon😍 They Rock!! Thank you for being so Amazing!!!
Amazing staff, not pushy, very friendly, extremely professional will only be getting my oil changed here.
I used to visit this shop back when I had older vehicles that needed routine maintenance or oil changes. The service that they provide here is rather impressive. They do their absolute best to ensure that the work they do is quick, accurate and of good quality. And while youre waiting for the team to finish up on your vehicle, they have very comfortable seating with complementary beverages and popcorn available (plus a 7-Eleven and Maverik next door). They also give you a free car wash with their full service oil change. Their pricing is very reasonable and for the exceptional service that you get, extremely fair :)
Super great place to get an oil change. Fair price and very awesome staff. Truly the bee’s knees.
Super quick service, very friendly staff. Went in for an oil change, 20 mins and I was out on my way.
This place is AWESOME!! first time today and it was the fastest, most friendly, and excellent service Ive ever experienced!! Plus, the prices are a killer!! I called in before arriving and was also sent a coupon for ten dollars off 😊 thank you for all your hard work and awesome customer service!! I loved that my kids and I didnt even have to get out of the car either!!! I will definitely be back.
Michael and Kaitlyn did an outstanding job! They were so helpful! Just moved to the area and I will be coming here for all of my car needs.
Super convenient. And the staff was really friendly!
First time customer and hoping to be a long term! Katelyn and Michael helped me out today. Katelyn was extremely helpful in showing me exactly what was getting done. She also showed me how to replace certain filters in the future on my own if needed. Katelyn made sure I knew exactly what my prices were then and there and answered any question quickly and confidently. Michael was very fast and efficient in his work! I didn’t realize until after my visit that I was there for about half an hour. All the staff was so engaging I didn’t even notice! Thank you Valvoline staff for not taking advantage of a naive car owner and for not shaming me when I didn’t know something. Definitely coming back for my next replacement/repair!!
Professional, efficient, easy to work with, and fast. Went in for a simple emissions test and watched them do an oil change in the bay next to mine. The teams members were communicating together and helping each other. Very impressed and will happily drive past multiple other locations to come here when needed.
Quick and easy oil change. Didnt even have to leave my car
Great service, great value
Friendly staff, great service. Got me in and out in record time.It was a little concerning that none of the staff were wearing masks during the pandemic considering they come into contact with the many members of the public.
Quality service! Great price (with a coupon easily found online)! They topped off my transmission fluid for free, checked a lot of other car parts and informed me on their status, but did not pressure me to buy a ton of services. I liked the drive through service because I could stay in the car while they did everything and see them do these checks, etc
Professional, very transparent and honest, quick service and very friendly!! They’ve just earned a new loyal customer 👍🏽
Theses guys are the best in town
Best place!! I absolutely LOVE that you don’t have to get out of your car. It’s a game changer! And great customer service always!!
So quick and efficient!! They did a great, thorough check of my car and I felt that they were transparent and honest with the whole process. I just sat in my car during the whole thing!! Will definitely come back.
BEST oil change experience we have had! So efficient and friendly! We live 30 minutes North and won’t go anywhere else. Lots of free little extras that other places don’t do. No up selling either. Love love this place!
Everyone was super fast, competent, and nice! I had a wonderful experience and would definitely go back here. It was the fastest oil change Ive ever had and not bad price either.
Polite and fast service.
I love their drive-thru emissions in and out in half an hour and never getting out of my car.
This is my favorite way to get the oil in my car changed. You pull up, they guide you in and then they do all the work while you sit in the car. A super convenient option when you have littles to keep occupied. Great service and very quick we were in and out within 10 to 15 minutes. Thank you!
Friendly staff here and good service for a quick oil change without getting out of the car. I love how they top of and check all the fluids and air pressure in tires. There also discount bar codes usually posted on the valvoline website.
I love their drive-through oil changes. Then I don’t have to get my son out and have him sit in a waiting room. Super fast and super kind. Got to sit in my own car and listen to my own music!
Great spot to service your car. Employees always looks active and are friendly to interact with.
Quick service, you get to wait in your car and the price is great with the $10 off coupon for oil changes. Just call to get a text for a discount!
Fast and efficient. I was able to get an oil change and emissions done in under 30 minutes
So friendly and so fast! Stayed in the car the whole time and they didn’t try to up sell me 900 different things. I LOVED this place.
As an auto technician that last thing I wanna do on my day off is work on another car. My dad needed his oil changed so I figured wed give this place a try. We recieved Great customer service by Tyler and Kaitlyn. Professional, friendly, and quick, when tyler noticed that I was repeating everything to my dad in Spanish he offered to speak in spanish to him as well!! unlike most shops they showed us the condition of our air filter instead of just telling it to us and at the end of they oil change they showed us that the oil level was in fact full of anyone deserves a raise during these hard time its certainly them
This place is ALWAYS professional and an amazing place to get an oil change. Ill keep coming back for my oil changes!!!
They do a great job here! Very kind to woman, communicative, and thorough.
Katlyn was awesome and explained everything. Verf easy service and i could stay in my car the whole time
You know I usually really like this place because you can bring in your own oil and filter and they will do the whole job for just over $30 on my Benz. What disappointed me is they got my oil out of the trunk where on top of it was the bottom cover for the underneath of the car. Now I should of requested they put it back on but any regular job they would have routinely taken it off and back on. So maybe just little oversight or just a little laxasdasycle?So this visit they get a poor review for the Orem 8th north Vavoline.2 Stars **Garyleescritiques
Just went here for the first time today and I am so impressed!! Their pricing is fair but their customer service is beyond anywhere else! We usually do our oil changes at home but the convenience of just driving right on thru and having so much more checked too is amazing. I would highly recommend!!!
I dread getting my oil changed, this place was amazing. I felt like they treated me well, listened to what I did and didn’t want and made sure I knew what was going on but didn’t pressure me into anything else... that is a huge deal for a woman. Just saying. Also, it was speedy quick and they were incredibly kind and professional with everything. Loved it.
Great service. In and out quickly.
A little pricey but worth it because its SO close to home and we dont have to get out of the car.
Very nice and got my oil change done quickly!
After my second visit i was very pleased, just like my first visit. The people there are friendly and quick to help. I thought there was going to be a long wait but the employees were fast and do quality work. And their pricing is competitive in my opinion. I will continue to go there when my car needs emissions and other things done. Thanks Valvoline Express!
I used to love this place. Have been going there for 20 years! They changed owners or managment. HORRIBLE service! The girl checking cars is more like a drill sergeant, so desperate to make a $1. Seems like an assembly line. Last time I took my car for just a routine check, the manager changed a rear light. When I left, my left blinker nor my brake lights were not working! I went back and the manager was so unprofessional! He tried to say that when i came in they were already broken! Guess what. I took it to another shop and manager broke the wires to the light. I had to replace the entire rear light unit costing me well over $500. I will be sending them the bill! To the owners: Its having unprofessional and dishonest employees like that, that makes good honest customers leave. I will never go back! I would give them less than one star if i could!
Very professional but I waited for at least an hour. Not exactly an instant oil change.
I am so happy that we found out about this place and that it is only down the street from our house. The service is great and the prices are wonderful too. The employees made sure that I was well aware with what service they provided and made me feel good with the information they gave. There are snacks and drinks while youre waiting for your car to be finished. Also, you will get a free car wash when you go. I highly recommend you give this Autocare place a try.
Super Lube is incredible!! The guys there are professional and do an amazing job! I highly recommend Super Lube to anyone and everyone!! I went in today for an oil change and they did a superb job. It may look small from the outside but these guys are hard honest workers. Great Job Super Lube!! Ill be back soon!
They’ve been doing my oil changes for the last 2 years and they’re awesome. I’ll never go anywhere else. Staff is always friendly, they keep me informed and never try to scare me into getting services I don’t need. (I know very little about mechanics and cars so it would be easy to scare me into something 😂)
20 minute wait turned into an hour. Employees were nice.
Too long of a wait. Had my oil changed there once before, but a truck was having issues in one of the bays, so needed to get to an appointment. Left after a 30 minute wait. 2 stars because my oil really needed to be changed...
Speedy service, detail oriented, and very accommodating! I am very impressed with Todd’s assistance and the staff that serviced my vehicle. I HIGHLY recommend this location for all your car maintenance needs. Not only are they efficient but very knowledgeable and trustworthy.
Straight forward simple car shop. I go here for almost all of my car work. Oil changes, transmission upkeep, safety inspection, you name it. I feel like the techs here are honest and just want to get you through, not so they can be done, but so you can go home!Theyre drive up, no appointment needed, and the lounge/waiting area they have is great. Comfortable couches, and light snacks to keep you held over till theyre done. Modest prices too.I keep going back, and I definitely recommend.
Ive been going to them for years. Theyre consistent, and do a great job. Ive had much better experiences with them than the big chains like Jiffy Lube
Clean. Quick. Well Priced. I was able to register with safety and emissions for only $30. The waiting room is clean and they offer small snacks, like popcorn and soda. Good place.
Ive really trusted Valvoline for a long time. They are usually so awesome. As a female college student, my family taught me to be sensitive to situations in which I feel like Im being taken advantage of (particularly when it comes to my car). I do a lot of minor repair work on my own for this reason, but I just dont have the resources to do my own oil changes. Seeing Kaitlyn there and being treated with such upbeat respect and transparency has been so great in the past! Super relieving.Last Saturday, I returned to Valvoline to have my emissions tested. After failing the test (which, full disclosure, was fair ruling because my check-engine light had just come on and I was hoping they could offer some insight on that with the OBD-II test), I was told that I needed to go to a mechanic for a tune-up. They handed me my receipt and my diagnostic and charged me $30 for the failed test. They said that if I came back within the next 15 days, I would get a free re-test. I felt it was a good deal and left satisfied.I spent the next few days driving around to countless auto shops and each said they couldnt help me for at least a week, but that my issue sounded like a coil problem. At that point, I took matters into my own hands, trekked around central Orem for the parts I needed, and went to work on replacing my ignition coils to (hopefully) solve the problem evident in my first failed emissions test attempt. As anyone would, I disconnected the battery to make sure all the work was safe. Once I was done with the easy repair, I put everything back in place, reconnected the negative terminal on my battery, reset my cars idle, and it ran like a charm. The check engine light was off. I could go get my emissions tested and renew my registration (yay)!Today (three days later), after waiting in line at the Valvoline for 40 minutes, it was my turn to be tested. My car was scanned, hooked up to the OBD-II, etc. Everything looked good. Then, the manager came over and asked me if Id recently disconnected my battery. I told him that Id disconnected it because Id been doing the repairs on my car that theyd told me to seek out. He then said that my disconnecting the battery had wiped my cars data and that Id need to drive around for a while and come back for another retest. He proceeded to charge me another $30 for coming in and told me that Id get a free retest if I came back in 15 days - same message as before. I was confused, but because this was a place I trusted, I paid the fee again. Now, Im not so sure that second charge was ethical at all.Emissions tests are required by the state. It feels unreasonable to me to be charged twice for a test thats legally required for me to drive my car. I mentioned the second charge to my father and he told me that Id likely just been scammed out of $30. It may not be a lot to some people, but it is to me. He told me auto places can have their licenses revoked for stuff like this.Im not sure if my father is right, but my trust in the company has been shaken. I want to give them the benefit of the doubt. The fact that this feels shifty is enough to make me question my trust in these people, however. Its such a shame.
Quick service.. Short wait times... Their oil change specials are unbearable with all the extras you get from deals at other businesses.... Ive had emissions inspections oil changes and other service done and all have been great
The best experiences Ive ever had a lube place. Very Very fast each and every time. I never have to worry about my wife going there by herself and being sold things she doesnt need. Ive been going there now for 4 years and I will continue to go there. I recommend this place to anyone that want honest service!
Super friendly. Good communication, made sure I knew my car required synthetic oil which was a little more expressive. This was still cheaper than other brands Ive used. Reasonable prices!