I am really frustrated with UPS. There is nocustomer service line for reviews on drivers or anywhere I can give feedback, so here I am. They were trying to deliver something that required a signature. Two days in a row, they barely missed us being home. My husband and I both work, and they were coming during the day. On the third day, we knew it was a final attempt, and it said they would deliver the package between 2:45 and 5:45. My husband got off work early to be home at 2:45. He got home, and they had come 10 minutes before, at 2:35. Before their window. He then got an email saying they returned the package. A package he had already been waiting 2 weeks to receive. UPS needs to fix this problem. We never got a call. We didn’t have an option to change how we received our package. And most importantly, they didn’t come during the window they said they would, and they still returned the package. We now have to work through the company to return the package and reorder the package. We have requested they do not ship the package through UPS this time. Because clearly, the UPS driver cannot read a clock.

Individuals usually don’t take the time to write a compliment because employees are expected to give fantastic customer service… “customers always right” which I don’t believe in. This positive review comes from a place of feeling like the UPS family. Delores and Jammie at the Orem, Utah facility are the most wonderful women. They go ABOVE & BEYOND… to the point that I make it a priority to stop by there as much as possible due to their positive energy and exceeded help with all my shipments. They are the standard of exceptional employees. Thank you UPS family for all that you do!!!

Yeeeess. Finally a shipping center that actually is happy you came in. The ladies rock this place and are super helpful. Very pleasant and answered my questions. Set up a ups account for easy shipping next time I have a package to send. Can’t say enough. They deserve a raise

Always seems you can’t get the things you need and can’t even talk to anybody be to resolve any issue. This is the last time I use ups. And if anything shipped through ups I am not using it.

Delores & Janie were the best people I have ever met! Helped my UPS shipping experience to be so amazing and less stressful! Someone get these ladies a raise because now I just wanna come back to say hi! Leaving happier than ever ♥️♥️

Honestly I’d be giving a lower score but they did remedy the situation which I appreciate. However I just gotta say, I have no idea what kind of drivers they’re hiring but they should probably do some quality control on who they’re hiring. We had a shipment that required a signature and ID, their driver let someone else at the totally wrong address and totally wrong name sign for it. The package had all the correct info, it was entirely on the delivery person. Then the driver tried to play dumb about it. I’m thankful the store was able to contact the driver and that the person they wrongly delivered it to was nice and the situation was fixed. But that’s a HUGE issue if their drivers are letting literally anyone sign for sensitive shipments without even double checking the address. Ridiculous.

Im constantly shipping international packages via UPS from all over the state. I have to say that this UPS center is by far the best. Having experienced and very knowledgeable people work there makes it easier for customers to deal with. Cant thank Delores and Jamie enough for their superb customer service.

Terrible experience EVERYTIME!! I paid $102.32 for next day air, which guarantees my delivery by the next business day. I chose this option because I needed my parts TODAY!! NOT TOMORROW!! In 24 hours my guaranteed delivery made it from kentucky to virginia!! Why guve me the option if your not going to get it to me when promise? Why offer a service you cant even complete. I I WILL be getting my money back! And I WILL NEVER use the next day shipping option again!! If it would allow 0 stars, thats what you would be getting.

I had THE GREATEST experience here! The UPS workers were all so sweet, friendly and helpful. Each of them making sure I had a good experience. But one in particular went above and beyond today... Delores Angel who truly lives up to her name! She was an Angel disguised in a UPS uniform today. She not only helped me find the perfect box and fit everything inside like a magician.... she did it all with a smile and great conversation! She has a positive attitude, great heart and truly cared that I got the best experience and service possible. I will definitely be coming back to this location!Thank you again!

The best example of customer service seen. I had multiple issues with shipping and the ladies here made the experience a pleasant one.

Every time I stop in to ship something the ladies running the place are always very friendly and helpful.

Always great service and friendly staff. Very efficient and helpful.

Can never even reach anyone if you have a problem

I have never felt so disgusted with customer service in my life! I try to be completely honest with my posts, and unfortunately, this was not a good day. The address that the email UPS sent me was not even in the right city. The customer service person did not apologize for their mistake, and would barely even look me in the eye. Yaall ought to work on your system.

The customer center was so helpful! I had an issue with the shipping address on a bike I got for my husband, but Delores (at the front desk) did everything she could to help me get it sorted out. She bent over backwards to help me find my, going through a truck even, to be able to take home the bike earlier than expected. So grateful for the experience I had. If I could I would give them 10/5 stars I would!

Great customer service, every time

Delores and Jamie @ Orem’s UPS Customer Center are the best! Always helpful and quick. 😇 They help our business (Open Air Cinema) weekly.

Dolores and Jamie are amazing! Dolores spoke with me for an hour helping me work out issues with my package delivery. I could tell that she personally cared about my situation and I really enjoyed working with her! I will call her for any of my shipping issues in the future. Thank you Dolores! Youre the best!

Yesterday forgot to put a label on a giant package of luggage and while driving saw a UPS truck. I jumped out and handed the huge package to the driver and took off without realizing I had not put the shipping label on. The center was super kind and very helpful at finding it and shipping it off. They even put my label on. Thanks UPS great customer service at this site and friendly people.

Jamie was absolutely incredible! I had an odd size package and she got the box that I needed and helped me put the package together. havent had that kind of customer service in a long time. So grateful. Thank you so much and well be back.

Dolores was extremely wonderful to work with. I had an issue with an international package and she walked me through the steps necessary to resolve it. Amazing customer service, thank you Dolores!

Had everything I needed and the customer service was nice.

Dolores and Jamie are awesome! They helped me ship my firearm and were very knowledgeable about the process. I went to multiple UPS stores and received mixed/false information about shipping firearms. If you live close, go straight to this location to ship your packages. Don’t bother with the inflated prices at the UPS stores.

Had a complicated shipment of high value goods and Delores and Jamie at the front desk were a huge help. They sorted everything out and all of the packages arrived safely and on time. Very helpful and friendly!

Dolores and Jamie are the best!!! They were so fast to help me and go the extra mile. I couldnt help but smile they made me laugh and are just the best. Ill come back here any day with them around. They should get raises!

Super unhelpful customer service rep on the phone.She (Ashley) told me there was nothing she could do to help me find my package. Which UPS told me would be delivered today. The UPS truck came today and said the package should have been on the truck but it was not on the truck.Then Ashley proceeded to continue to say there was nothing she could do to tag the package so it would instead be kept at the UPS facility until it is found. Then after being on the phone with her for about 6 min she said as soon as she was off the phone with me she would then tag the package to make sure it was not dropped off and instead kept at the hub.I asked her if she could complete that while on the phone with me so I had confirmation and she said that wasnt possible. With all my customer service experience this is by far the WORST experience I have ever had with someone as unhelpful as Ashley.

These ladies here are amazing to work with!

Great experience! Super informative and helpful when returning my textbook rentals. Definitely recommend!

Dolores is wonderful

This is not to be confused with the 1 800 pick ups service line or the UPS Stores. The UPS stores are franchise owned and have many different services available. This is the terminal hub, packages are sorted and stay for various reasons ie. Bad addresses, Suite numbers, apartment numbers and so on. These packages stay at the terminal hub for a period of 5 business days before they are sent back to the shipper. So if you have not received a package within a reasonable length of time you can always pick it up at the Hub. They also offer shipping services which close at 6 p.m., although, the Hub is open till 7 p.m. Monday through Friday. Also, firearms and ammunition can only be sent through the terminal hubs. Anyone shipping a firearm needs to have a federal firearms license either on the receiver or the shipper, we cannot ship it without a copy of that. If you have any other questions give us a call

Im giving a shout out to Delores at the front. She went above and beyond to help me with my crazy nonsense. She was so nice and helpful with me and the other customers. Do not call the UPS customer service line. This is not where that goes. Her and the guys in back helped me more than that service number did or ever will. Again. Delores is a badass

Dolores was very helpful finding the right box for my shipment.

Anne was amazing!!! Got me in and out super quick. Please give her a raise☺️

Friendly, helpful, no-nonsense staff. Love them!

Dolores and Jaime were absolute rockstars! First let me say that the issue had nothing to do with UPS, it wasn’t there problem, it was the company I ordered from that messed up. Nonetheless these ladies went above and beyond to help me get my package early. They were empathetic and understanding but also helped me to understand the process at the same time. Thank you ladies! I hope you know that these seemingly small moments mean the world to a mom like me.

I needed to return something to Amazon so they emailed me a return authorization for UPS to print. I came to this location and they said I had to go to an actual UPS store which was way out of my way. Im not faulting them for anything except labeling this place UPS Customer Center. To a layman like me, that term implies anything customer related; but for UPS employees, they know this type of location is limited compared to a normal store. So the title (at least online like Google) should be changed to UPS Customer Center - Limited Services so people like me dont go to the wrong location expecting complete service.

Great place to shop and pick up packages. Anne, Delores, and Jamie are the best reps in UPS!

Friendly workers and fast service!

I am so pleased with the Orem Customer Center - Let me tell you my story. I got a tag on the door, it was my daughters engagement ring from her fiancé who lives in Switzerland. I went to the Highland center and they said we wont have it till Monday.. Problem is he was proposing the next day - we couldnt wait till Monday. So desperate we drove to Orem to see if we could find it. It was 6:15 and they close at 6:00. Well Delores and Jamie met me inside where I explained that I must get this ring to surprise my daughter. They began looking, and checking, and they climbed into the truck and found the ring. I was almost in tears when they came out with my package. I cant thank these two women enough for the very happy event that happened the next day - and without that package it would have been delayed. Thank you Delores and Jamie - you went above and beyond the call of duty and deserve raises!!! You certainly could have told me sorry no... but you didnt, thank you thank you thank you!!! Sandy Powell

This location is amazing thr ladies are amazing and kind, especially delores and Jaime

While Im giving UPS zero stars the folks here were super kind and helpful and deserve five. I got a call back within 30 minutes of calling UPS and the lady calling told me she had sent the info to the driver and he said he could deliver it today.

These guys are fantastic! I have gone there on two separate occasions to ship guns to get serviced. Both times they were really helpful. Delores helped me one time and another woman the other time. They were nice, and knowledgeable about shipping. I really recommend this place and would give it 5 stars!

I sent a package to my son in Provo from out of state. Not sure why it went to this location at 573 N 1400 W, its farther away than a much closer location, and definitely not convenient for my son to just run up and pick it up. They needed more information to deliver it, after having the package for several days. I got the information and called back right away and got a busy signal. Im a busy person, so looked it up online for the number this morning (Saturday). They gave me the wrong number! Plus, they are only open 3 hours on Saturday, already closed when I called. They will send it back to me Monday unless I happen to catch them early enough. Not impressed that they waited so long to contact me, especially not impressed that they gave me the wrong number and have not customer -friendly hours on the weekends. I guess Ill use USPS next time for Utah packages.

They Delivered my Item Somewhere Else!! Said it was delivered at my home, which it was not!!!!!

The absolute only reason they got two stars instead of one is that the employee working at the desk was nice. We were told on Friday that my package was going to held for will call at this location and they would call me with details in the hour. I never received a call.They were closed Saturday and Sunday. Monday we went into the location and they couldnt find my package. I spent an hour and a half between the store and calling the customer service (each time I called I had to wait ten minutes).They kept telling me the package was at the location than telling me it would be delivered there that day. They told me they would call. They never called. My package is nowhere to be found. My tickets were for an event today.They never did anything for me. Dont waste your money on ups.

First I call and can’t hear them .. they send me to customer service 800 number 3 times and the automated lady refuses to send me to a representative smh never again

Had a quick, great experience. Thank you, Anne, for helping me with a seamless shopping experience! She even helped me add packaging/padding, so my item would be protected in transit.

Customer service was fast and very helpful. I didnt find any truth in the bad reviews posted below. I walked in, handed them my slip of paper, and walked out with my package 2 minutes later. Will definitely continue doing business with UPS!

Why have humans when you have a robot that can do everything? The automated system was awful, I just wanted to speak to an agent and it took forever to get to that point. This is the worst customer service I’ve ever received from anyone. Shame, since the actual people I see delivering are pleasant and wonderful people.

Had to pick up my delivery in the customer center and that day had to go there at almost closing hour. I waited some minutes and no one appeared for some time but then came a really gently lady and i got my package really quick. They have a nice staff.

Never really had beef with these guys until I had ordered a package and when I went to track it, it said the address was incorrect. The address in fact was completely correct and then they tried to tell me that there was an attempted delivery but I had been sitting in the office of my work all day and the driver was nowhere to be seen. I called multiple numbers trying to resolve the issue and their best solution was for me to go to Orem to pick up the package later that day. Its not my fault your driver cant read an address correctly. I need my package today and I cant believe theyd expect me to go out of my way to pick up a package that I paid to be delivered to my office.

Ladies in central office are rock stars! They go above and beyond to rectify problems. Superb service and communication. Thank you Orem, Ut UPS!!

The automated system is garbage. I said the tracking 3 times and every time it wouldn’t recognize it. And it wouldn’t connect me to a rep until the tracking # was provided. Horrible system. Great way to avoid helping customers

Would give it 0 if possible. I was having a package delivered to my business address (which accepts UPS, USPS, FedEX, etc. packages all the time) and they returned it for being undeliverable. Already frustrated, I call and they say its being held at this location which is 20 minutes south of where the address was. I asked if they could relocate it to a more convenient location, which they said they would but it would take longer and they would charge me for it. Needing it ASAP, I agree to drive down there and pick it up. I asked what the hours were as I work a 9-6 job, and they told me I could pick it up until 8:30 that day. I drive out of my way to the location to find out they close at 6. I arrived at 6:03 and there was a lady inside refusing to acknowledge me standing outside the door minutes after 6. I now get to drive back out there. Incredible inconvenience, unwillingness on their employees, and incorrect information made for an awful experience. I will never recommend UPS to anyone.*EDIT*After returning a second time to pick up my package, I was left waiting in an empty lobby for nearly 5 minutes while 2 ladies were chatting it up in their back room. It was clearly audible to me standing in the lobby and I heard way too much about their personal lives. After saying excuse me, a younger girl comes out and asks me what I need. There was another lady (her name was Dolores. I knew this from their loud conversation) literally yelling from the back room to tell me about my package and how it was undeliverable because of how I had it shipped? This person never came out of the room and spoke to me, just yelled from whatever room she was in. Forget customer service, where’s normal human politeness of talking face to face instead of yelling from another room? I don’t typically write reviews, but hopefully the company can see this and make sure it doesn’t happen to anyone else. I’ve never been so frustrated over getting a package in my life!

I called customer service, because there was a problem with my package delivery, and there was a scan that said my package had been arrived at this place, but they`re sent my package to New Jersey and kept it makes me waiting for two more weeks. They kept trying to tell me, it wasnt their fault and I felt so bad and uncomfortable.

I enjoyed working there as a loader and then a PT SUPERVISOR! I WOULD GO BACK BUT ONLY TEMPORARY IF THEY NEEDED HELP OR I needed the money ♥️

I got a message from amazon saying that my package had made a delivery attempt but my business was closed. Its my house, I dont run a business out of it, and me and my family have been up since 8 and home ALL DAY. I called them and they told me that the local UPS office would call so I could pick up my package, which I need TODAY. She left me a message saying unfortunately my business is closed and that my package is in a huge trailer so they cant dig it out but I can come pick it up on Monday. If I needed it Monday I would have ordered it a different day. This is why I have prime, to get my package when I need it. Needless to say Im PISSED. Oh, and when I tried to call? Busy signal, for HOURS.

Our package says delivered but its nowhere to be found. We checked the tracking and the address is correct. We call the UPS customer service and all I get is a busy signal.

They deserve all the ones stars in the world. Cant do the only job they do .. ship packages to peoples homes.

-Updated: within 1 hour after calling into customer service, I received a phone call from the Orem branch manager. She apologized and immediately corrected the problem. I was very surprised, I wasnt expecting to ever hear back. The driver then came into our business and apologized and picked up the packages. Thank you so much for the follow through and helping out. :)Earlier this year, our local UPS Store was closed down. Weve always had a friendly relationship with our UPS driver that drops off & pickup up packages at our business on Main Street in Spanish Fork. Jared is our driver. Since the closure of the local ups store, weve been having the driver pickup returns and weve never had any problems. Recently hes been very cold and irritated every time he does a pickup. All he has to do is scan it and put it on the truck, often weve even helped him put it on the truck. This past week hes been ignoring packages by our door that needs to be picked up. This morning he told one of our employees that hes not taking them and we have to deliver them to the Springville location. Its pretty sad, that he is unwilling to take an extra step and display good customer service. Until this is resolved, I will do whatever I need to do to avoid shipping or receiving packages from UPS. Ive contacted customer service and filed a complaint, theyre suppose to reach out to the Orem office within 24-hours. Ill see if theyll reach out to me and try to resolve this. Wed prefer to have a different driver on our route if this is how theyre going to continue treating their customers.

Helpful staff.

Carla, and Raylynn were so helpful today! GREAT customer service!!

Usually I am pretty happy with UPS in general. But, I thought I would try this customer service center to send a package to my son in Houston. As soon as the lady behind the desk saw the address she immediately said they werent shipping to Houston. To just keep my package. She said Houston was still underwater from Hurricane Harvey. Funny thing was, the web site says on their front page that they have resumed shipping to Houston. But, she refused to listen to me, or even type in the zip code. Went to the Fed Ex store, and the package will be there Tuesday, no questions asked.

Ann and Jaimie were awesome helping me put a hold on my package.

This place is a freakin joke to deal with. Fedx has way better service then these idiots working here

I actually give these guys zero stars. My package is already a day late, and every time I have something delivered how do you warm one it is always late. Half of the time they deliver to the wrong address. They don’t seem to care. I ordered something to be overnighted it showed up Three days later, and they would not reimburse me for the overnight fee. I will use FedEx or UPS from now on.

Great friendly service

Very nice and helpful.Haters (Customers) gonna hate:)Maybe these lazy customers should learn how to pack and ship their own stuff... People out there are so lazy.I really like the employees:)Id be annoyed too dealing with idiot customers all day!

What great customer service at this location !! Thank you Anne, Delores and Jamie !!! They fixed a huge problem with my shipment .

See Anne every morning and shes always pleasant and helpful

It was very fast and convienent but the person that I worked with was extremely rude and was short with me. They didnt even finish listening to my request of what I wanted and how I wanted my item shipped.

Very helpful!

UPS HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. THEY CARE ABOUT LEVEL 0 ABOUT YOU HAVING A GOOD EXPERIENCE WITH THEM. I WAS ON THE PHONE/ONLINE WITH CUSTOMER SERVICE FOR OVER 2 HOURS. EACH PERSON OVER AND OVER: I CANT HELP YOU. CAN YOU HELP ME ACCESS MY LOGIN? NO. THERES A SOFTWARE ERROR. CAN YOU HELP ME CHANGE THE SHIPPING ADDRESS? NO. CAN YOU HELP ME PRE SIGN? I WONT BE AVAILABLE WHEN THE PACKAGE WILL BE DELIVERED? NO. WHAT CAN YOU DO AS CUSTOMER SERVICE? I SUGGEST YOU LET THE PACKAGE SEND BACK TO THE SENDER AND YOU AND LOOK FOR ANOTHER RESOLUTION LATER. THATS AWESOME. GREAT. WORST EXPERIENCE OF MY LIFE. I AM NOT A GRIPER, BUT THIS EXPERIENCE WAS HORRIBLE.

I work down the road from this location on 1500 West.. I always watch the drivers walk around and do truck inspections as they come and park right in front of my office building. Today i watched the driver of truck number 145587 take empty box off of his truck and throw it off into the road.. Very disappointed in the driver and UPS for not having a place to go and let the company know what kind of driving behavior is going on.

Absolutely useless! Package couldnt be delivered because our address wasnt in the system apparently. So I contacted them to find out where it was and if I could just pick it up at the store. Well they didnt know where it was so had to open investigation and said they would contact me once it was found....a week later I still hadnt been contacted so called back to find out it was sent back without any notification.

Nice place

Amazing Customer Service!!

In and out super fast and super friendly service

Worst customer experience Ive ever had! I called the carrier with Amazon on the phone because my childrens Christmas was guaranteed by Friday the 23rd. Christmas Eve the tracking number showed delivery by the 27th!!! Amazon confirmed the mistake but when the local orem office was on the phone with us, they showed zero remorse or any attempt to help us to pick up the way clave from their facility as it is 15 min from our home. The aweful female employee was unwilling to ask if there was any way to find the package and pick it up. When we asked for a manager, she distastfully told us that we would get the same answer no matter what. Customer service is not hard, you just have to have at least one iota of care. Ive never done it. It I plan on calling her boss on Tuesday the 27th.

Sent two parcels to my son at BYU in one week - the first was a second day air and UPS lost the parcel. Second parcel (replacement item) went next day air - THEY LOST IT AGAIN. ABSOLUTELY THE WORST HUB I HAVE EVER SEEN.

When I call you you dont answer or you take too long to get back with me

Horrible delivery service! I had a scheduled delivery date for 1/20. My package sat in SLC after arriving there on early am on 1/19, until the night of the scheduled date. Then on 1/21 it finally makes it to Orem, ONLY TO SIT THERE FOR THE WEEKEND! Since when the hell did UPS not deliver on Saturdays?!

Worst service ever. Ive had a package sitting there for two weeks. Supplied I ordered from Amazon for my job. They wont release it to me since its at the carrier facility and not the store, even though I live less than a mile away from both the carrier facility AND the store, and they wont let me file a claim since the estimated delivery date on the package isnt until 8:00 pm tonight. Mind you I paid for three day shipping on Feb 25th and its now Mar 9th, and the package was last scanned there on Feb 27th. Last week we ordered some breathing equipment for my daughter who is on oxygen. Her home health company overnighted the package via the Orem UPS office and it arrived four days later. This was necessary medical equipment for a 1 year old that was clearly marked MEDICAL SUPPLIES. EMERGENCY OVERNIGHT. Seriously folks. Get your act together. As for me, Im going to stick with reliable USPS from here on out. I hate you, UPS.

Horrible service. After the driver claims my business address which is marked doesnt exist, they sat on my package for days. When I called about it they said well get to it tomorrow. The manager that called back was rude and unprofessional.

Why are you closed in the middle of the day? We went to drop off a package and you were closed...?

UPS is better than FedEx hands down but the problem is my house is 2 miles away and they deliver all my packages after 3pm all the time, I can go to ups walking and get back before those trucks come over here, I know Im not the only house they deliver to but I live 2 miles alway shouldnt take all day

They said they left a package at my door, but I was home all day, my package never came. They refuse to accept responsibility.

Always willing to ship my package, and courteous.

Lost package Id paid to be overnighted- Package was in hand. Put a will call hold on it, they said it would be waiting at the counter. Nope, they put back into some system that it is impossible to find apparently. Guaranteed me my package the next day. Nope. Dont know where its at.

I ordered 30 items via FedEx. All arrived on time. 2 packages via UPS. They lost one at the Orem UT location. You tell me...

Stop using pony express to deliver packages!

Ive had so many troubles with them over the years

There lazy and wont find your package they make you wait forever for nothing

Went above and beyond to help me.

I asked that my package be delivered here instead of my apartment, the driver didnt listen and delivered it to my apartment, I wasnt told about it and now I have to pick up my package in the morning, how hard is it to follow directions

Dolores is the best @ UPS Orem Customer Center!

Why do you not have a way for me to talk to a representative???

Your automatic answering machine is a joke I keep giving them the tracking number and theyre saying that they dont get it Id like to just talk to somebody you guys called me and cant give me a number back to call

The Worst Service and Customer Service its not have attitude and manner

Worse place to work, employees are miss treated and the costumer services is terrible.