Andrew & Michael are probably the nicest people I have ever met in customer service in my entire life. All of my interactions with them have been great, they really go above and beyond for their customers!

I struggled with the rating, the vehicle I rented was overall rather nice, very quick, great sound system, fun to drive. The service was friendly enough but remembering how they took pride in some deep cleaning process I couldnt help but feel lied to. Very recently I made the mistake of not taking any photos to back up my claims of things being dirty so I took one to show that no real cleaning took place or something like this wouldnt have been overlooked. Multiple sticky spots, chip crumbs, little pieces of trash on the floor, it was more like borrowing a friends car for less than a day but I got to pay them $130 for it.

Made a reservation online that didnt end up working out but the employee working there at the time went above and beyond to help me figure out an alternative way to get where I was going and it really made my day.

They lied over the phone. Said I only needed the 200 deposit, and cash was fine. Day of service they wanted 350, and card only. Was going to put it on a visa anytime, but they stopped me, and said it all had to be on one card.

Didnt have a vehicle Same size As I had Reserved And tried to give me a bigger vehicle And I almost Accepted their offer but decided to look first and luckily i did because it was disgusting full of dog fur and dirt Did not look clean at all will never rent from a hertz again

Its ridiculous the amount of bad reviews this place has for the great customer service i received. cars are clean and look brand new, i tried 2 of them. i spoke to 3 different people and all of them were nice and helpful. i even got a call a couple days in from one of them just to see how things were going with the car and my situation. 5 stars, i would definitely come back. thanks guys!

Only issue, which was large, was that they did NOT have an updated address with State Farm Insurance, causing me, helping a friend with their claim, to need 2hrs to locate them and rent a car... From someplace 20min away, max.

Worst customer service on the planet. Tried to charge me over $500 for a rental car we got through a State Farm claim. And took hours to get this worked out. I travel a LOT and I will never use this joke of a business again. Enterprise is taking MUCH better care of our needs than Hertz does!

Make sure you join the Hertz Gold Club then it doesnt cost extra to add a spouse driver. They did not have what we ordered so they had it driven down from Seattle and had it ready when we got there. Awesome.

If I could give this zero stars I would. I have rented a lot of cars in my life through different companies. I needed a rental while my car was in the shop. I used my insurance agents referral to Hertz. I dont have time to go into all the horrible details so here is a short version. Hertz was supposed to drop the car off at the shop I took my car to. They forgot. I called and asked where they were and Andrew at the Tumwater location laughed at me. Yeah, laughed...Then I have to get a ride to meet them at another shop to get the car. They are late. Again. I finally get the car, the kid who drove it looked stoned out of his mind. I believe I was correct because when I got into the car it reeked like a doobie. The car itself was also so dirty inside and out I had to clean the windshield down the street just to drive the car.2 days later I then drop the car off at the designated location that Andrew tells me it will get picked up at. I called him and the auto shop owner called him to verify that I did indeed drop the car off and it is ready for Hertz to pick up.I thought the nightmare was over. Then I saw they over charged me by over $60 on my card statement. I knew this was over charged because my insurance covered 80% of the two day rental. Here I am over a week later still dealing with the company and the charge issue.

I have never been so irritated by one business in all my life. On two separate occasions I have sat and waited for this bozo to come back from lunch. the first time was 45 minutes after the place was supposed to open and the second was another 40 minutes for another person. And by the way neither time did we drive away in a rental... I took my business to Enterprise

Where to start. I reserved a rental car online the night prior and expected it to be ready in the morning. Instead of calling to let me know the car was not ready, I had to sit in the lobby for a half hour until the ONLY worker in the building had the time to speak to me. I was told there would be a car ready and that I would get a phone call in the afternoon.Again, this phone call never came.I attempted to call this morning, no answer. I went to the storefront and the windows were shuttered with a be back soon sign with no specific time listed when I should check back.By the grace of God I may have a rental car before I have to return to California. Do yourself a favor and find a different rental car place. They dont care about you, your time, or their store. Hopefully Hertz will take note of all the negative reviews and defranchise this location. Maybe a half decent rental agency could move in after this one goes out of business.Update: I called them again this afternoon (they still have not called me) and they still do not have my rental ready. They told me that I could pay a bunch more to upgrade to a better car and that I wouldnt be able to drop it off at the airport. Ive decided to give my business to Budget Rentals and will make sure everyone I know never supports Hertz in Olympia again. Absolutely worthless as far as a business goes. I would give negative stars if possible.

Booked an Economy car for 1 week, when I got there to pick up, I was advised that they tried to call me but I left no phone number. Well nowhere during the reservation process is there an option to add a phone number. He says that they do not have the car I reserved, they are a small location and never have that size car, so I will need to pay more. Nope, that is not how this works, if you dont have the car that you advertised you have, you upgrade me to a car you do have at no additional fee. He refused to do this, said I needed to pay $5 extra per day, which adds $35 to my rental. Ill go back to Enterprise, as I know they will not screw me like this.

Considering how much I usually like Hertz for price and service, this office (Olympia) was a nightmare. I rented one-way with both the online reservation system and the pickup site showing the office as open to receive cars on Saturday, only to find on arrival that this office is closed all weekend, despite being the only one in the city. They then charged me two extra days and penalties stating I did not return the car as agreed, despite dropping it off on time (15 minutes early), as they could not accept returns until the next business day. Using the drop box and writing my drop-off details on the form apparently didnt count. The agents at the site were absolutely unhelpful. I was able to clarify my situation with the agent at the Eureka office where I got the car, and she forwarded me to billing, where finally someone offered to help reverse the extra charges. Hopefully.As a final note, I asked the Olympia agent why they couldnt confirm my drop off using security camera footage, and was told they had no cameras. AT AN AIRPORT.So: Hertz = Good. Olympia Office = avoid at all costs.

Very friendly and helpful staff! Thanks for the great service!

The car rental experience at this place was absolutely miserable. The car hadnt been cleaned or deoderized. It was just disgusting & filthy & I had to clean it myself after I picked it up. The previous driver had smoked in it. Hertz has a no smoking policy which says that they would take cars out of service for at least 24 hours & deodorizing if evidence of smoking was present, which was not done. This location would not replace the car with a clean one.The confirmation email that I received when I reserved the car said that this location was open 24 hours/day on Saturday & Sunday, which is totally false: theyre not open at all during the weekend. So returning the car on Saturday morning became another nightmare.Hertz needs to shut this location down or replace the management team.

Reliably UNRELIABLE. Extremely poor communication and flat out lying. Closed on Sunday so they said they’d leave a key with Glacier Aviation next door. Woman at the Glacier Aviation front desk spent an hour trying to get us a car because they did not leave a key. Basically making her do their job for them.

I came in right before they closed and got great customer service, they even upgraded me to a more expensive car for no extra charge. All the other reviews are complaining about price, but mine was very reasonable. Very happy with my experience.

Very poor service, tons of miscommunication with the airport location at Seatac. Definitely will never use this location again. They falsely advertise they accept returns on Saturdays then tell you to look at the sign on the door. Well let me tell you something. When i made my reservation online it says they take returns on Saturdays. This is false. They will screw you over and charge you for the two days the car sits at their location. I plan on filing a complaint with both hertz corporate and the BBB. Stay away and avoid this location like the plague.

I would give them negative stars if at all possible. Local office and corporate office not working together. Robocalls that they will repo car at my expense due to contract set up issues. Tried to follow corporates instructions and local office elects to do something else. All this included multiple calls to insurance adjuster, local office, corporate office and three trips to local office to get them to straighten out the paperwork. No showed me (and 2 other people who were also waiting and upset).

Place is absolutely awful. They WILL overcharge you. Stay on them though. They hold your money from your bank account--and that may be the wrong amount, such was the case with me. And then to get your deposit back, the company plays all kinds of games with how much you get back. When I called them about this, they say this is just the process and itll be fine in 5 to 7 business days.Also if you use credit/debt, their policy is to run your credit, which I found very offensive, but I was renting the car for the next day and it was 6 at nite.so I had no choice. THAT policy is not found on their website, But on their desk in the office.AVOID THIS PLACE AT ALL COSTS.Oh I forgot to mention when I went to pick up the car, they had me billed for 1000, for 3 days. They make TONS of mistakes so dont even come here AT ALL.

I have rented several times from this Hertz location- and they have always been courteous, on time and I received exceptional service. I highly recommend them

We picked up a rental at the Olympia Glacier Aviation location. We arrived early, and the two ladies working were very kind. I was told it might be a few minutes, but Amanda [I believe that is her name] said she would help me despite being early. It took no time at all. I was given an SUV--7 seater-- for no extra charge [I would guess that being a smaller Hertz outlet at a small airfield, they must try to accommodate last minute aviator’s requests, as well as renters that don’t always return the cars they initially sign up for or even on time. The larger rental vehicle was a blessing when we were able to drive our son and 3 grand kids to a family gathering—which saved us from having to drive 2 vehicles in nearly 2 hours of horrendous traffic.Just to reiterate my thoughts on this Hertz location: The ladies working were helpful, kind, and efficient. I would definitely rent here again.

Horrible! They have not refunded my money in over 25 days! I prepaid in full, but they would not let me pick up my vehicle, because I paid with a Debit vs Credit Card??? Enterprise let me within an hour of this inconvenience!

They were very busy, but took great care of me

They are a very small location, the car was top of the line, very clean, price was great, work with insurance, very helpful.

No interest in coming back. Prices are absolutely ridiculous. Great staff but 100 bucks a day for a economy car? Come on now.

I reserved a car for first thing in the morning. When I arrived it was in a different lot and the employee needed to retrieve it. After I drove approximately 90 minutes I stopped for coffee, locking the vehicle. When I returned I was unable to unlock the doors. They had given me the wrong keys! Same make/model, wrong vehicle. It took 50 minutes for Hertz to confirm they had arranged for road side assistance, after I called 3 times to get an update, only to get Illcall you in 5min....with no call back. It took over 2 hours to have the doors unloced.To add insult to injury I can not find any Customer Service options to speak with someone about the issue, and am having great difficulty evendors getting a customer service email. Speaking to the location that did this is not how I want to remedy the situation. They have added 2 hours of to my day, a 9 hour drive already.

When we came by the office to pick up our rental we were politely asked if we like to add my wife as a second driver, sure we agreed. after we have returned the car a day later they charge my account extra $50 on top of the original quote. We called them and asked why were charged extra money. They said that it is $13 per day for extra driver. Well the thing is that nobody told us that adding extra driver cost extra money, in fact we signed the agreement and AFTER THAT they offered us a second driver option, and never even mentioned that it will cost extra money.The rental assistant in this office was very rood, told us that she can do nothing about it and we wont get our money back. When we have complained to the main office about it, at first they did not want to give us money back as we sign the agreement (which was signed before they offered us extra driver option), finally they said they will refund money, but instead of apologizing to us for extra extra unauthorized charge their stuff made i had to listen a lecture about how extra services cost extra money... Total BS we never will rent from them again.

Im a gold member. Very good

Nice staff. Easy in and out. Not too much traffic.

Kind and courteous service easy to work with

Horrible place, came there twice after reserving a car and both times they didnt have it. Third time called and they said its ready for pickup. Got there and no car and the guy said they are out at lunch

This place will screw you over I made a reservation one month in advance and they did not have my car. I was sent to a different location and then told because I dont have great credit that I was not able to rent a car. Dont rent from them.

Cars are dirty when you pick them up

Staff was good to work with

I made a reservation, when I arrived they had no vehicles.

Prompt and friendly service. We reserved online and our vehicle was ready for us upon our arrival at the agency. Check-in and the subsequent check-out were practically effortless. The vehicle (a Kia Sorento) was clean, with a full tank.