This is not my first experience with Joe Cooper Ford. I used to go to the location in Midwest City for service. My fiancé and I went looking for a vehicle for her. We found a vehicle online but they did not have this particular vehicle at their Edmond location. The salesman (Stephen) quickly located the vehicle at another store and arranged a date and time to be delivered to Edmond location. The salesman was straight forward and did not try to fool us. He gave us our options up front and helped us get to a price that worked for us. Overall, we had a very good experience and would recommend this dealership to others. We are eager to see how their service department does in the years to come.

We have purchased two new vehicles from this dealership in the last 90 days. A 2022 Ford Maverick truck (on order), and a 2021 Ford Mustang Mock-E (which by the way is the most incredible car I have ever seen or driven. We were going to buy a Tesla Model 3, however the Mock-E outperformed the Tesla in every category. Ford has come a long way with the usability engineering on both the dashboard controls as well as the software, both are outstanding. The Ford app was simple to install and configure and within a few minutes we could unlock and start the Mock-E, as well as monitor its charge status.The sales team (Alex and Daniel) were outstanding in meeting our time schedules and helping us select the right vehicles for our needs and the finance person was incredible too, as he explained our options very clearly regarding financing, and extended warranty options. I highly recommend this dealership!

The worst of the worst. Me and my husband have bought two cars here. The service department is an absolute joke. They call to tell my husband his truck his ready, he rushes over to pick it up and they say oh it’s actually at a different dealership and they’re closed now. No one could have told him it was at a different dealership? Extremely unprofessional. Also, both vehicles I’ve bought have both had issues not even a month after buying. Definitely do not recommend these vehicles or dealership to anyone.

Joe Cooper made my buying experience very easy and painless. From the salesman to finance to customer service, I was treated with respect and given first class customer service beginning to end! Will use them again for any auto purchase that I do!

I had the pleasure of working with Chris Wilkerson and Blake Munoz. The customer service was exceptional. Chris listened to my needs and my limitations and was able to help me find the perfect vehicle for me!!!

Amazing service department. Always go above and beyond to assist the customer. Will definitely be back for future service needs.

I’ve recommend Alex and Stephen. They don’t want to sell you anything. They want to find a vehicle for you, they live to hook you up. I’d tell my family to buy from them, but they are out of state. Alex and Stephen have a customer for life. You won’t meet kinder souls, I’m a veteran and they did all they could for deals. I love these guys. I will always be back. You can’t go wrong at Joe Cooper of Edmond.

Best experience I’ve had buying a new vehicle, always ready to answer any questions I might have the salesman Richard went further by pursuing third party extras I wanted, I.e., Line-X bed liner install and Curt A25 5th Wheel Hitch install plus lining up a.locking bed cover! This was done at my request before signing the contract or any deposit!Thank you Joe Cooper Ford!!

I located a used Toyota Tundra at Joe Cooper Fords car lot. Paul took care of me on the sales floor and even included a free rental for me until I could pick up the vehicle I purchased. It was an amazing experience and for the price I got an amazingly dependable truck! Thanks for making my first car purchase easy!

So far so good. I wasnt too impressed with the sales tactics, definitely need an upgrade in that department. Really wish I would have gone through Paul L. he is a professional and will get the best fit for you. Took my car in for an oil change and the experience was above and beyond, the service department creates what should be the standard for all areas of customer service, a great experience and all it took was a simple car wash after an oil change, I am truly amazed. The little things matter.

Overall the car buying experience was fine, I picked the vehicle I wanted out online. My issue was I noticed a pretty significant gap in the paint along the windshield less than 24hrs after purchasing the vehicle. When I took it back they told me that because they couldn’t see the damage in their photos they weren’t willing to do anything about it.This gap in the paint is not something I would have been able to do in less than 24hrs

Sales people were very friendly and helpful. Closing on the vehicle was the quickest Ive ever had and they didnt try to up sale us. Did have a small issue pop up after leaving the dealership but they stepped up and fixed it at no charge without argument.

Great experience today. Michael and Landon were very professional and courteous. This is very important with any buisness. To make you feel welcomed, is a great feeling. Excellent communication and service. Vehicle was washed also. I have not had this happen before. Thank you.

Extremely professional dealership! My salesman Josue was very prompt and courteous. Joe Gibson, my finance consultant was very friendly and very informative! He was able to get my payment to my liking with a 5 year unlimited miles bumper to bumper warranty. Now thats peace of mind. The Manager Daniel Parker checked in on me throughout the whole process making sure I was pleased with everything. I appreciated that. I would recommend Joe Cooper of Edmond.

I tried to buy in my hometown but couldn’t. I was going to Edmond and sent an email to them. I scheduled an appointment and they had the pickup waiting on me. Curtis went above and beyond to find me a vehicle that fit my needs. Everybody I dealt with was friendly and gave me excellent customer service. I will drive the 280 miles next time I am in the market for a vehicle.

Car dealer worked hard to close the deal on the vehicle we wanted. They were easy to deal with and get all of the paperwork completed. We love the car.

Very professional and easy to work with. Our sales person Noah understood what I wanted and made sure I got what I wanted in the price range and mileage I asked for. I’ve been to plenty of dealerships and bought several cars, he never showed me anything outrageously out of range. He worked hard with the numbers and I liked that he was not pushy at all.

Wow amazing efforts. I called plenty of dealerships all over Oklahoma and no one really wanted to put forth an effort to sell a car. This dealership is the full package and down to earth people I couldn’t believe it what a breath of FRESH AIR to deal with straight up just down to earth good people . I really am so happy with my choice on a brand new 2021 explorer. They brought me a rental in the mean time whole waiting for my new car. What a blessing this was as I had just moved to Oklahoma and had two babies I needed to take around to appointments I really appreciated all the effort by Jason and Steven. I am completely So happy at how nice they were for my mom and I over our talks. I think if you appreciate true customer service and A positive thoughtful attitude please go to these guys you won’t be disappointed and I will definitely be spreading the word on the great experience thank you guys so much.

Curtis Bittle knows his product.Made things easy and transparent.Had exactly what the wife was wanting brought in for us. Good to go. I would recommend Curtis and crew at Joe Cooper Ford in Edmond.

Wonderful service! Everyone was very friendly and not pushy at all, no troubles. Joe and Richard were very kind, helpful and made me feel comfortable. I’ve had several experiences with different dealerships and by far this was the best one!!

I had a very positive experience in my purchase. The salesperson, Josue’ was helpful and understood what I was needing. He was courteous and personable. The finance person, Nathaniel worked with me and listened to what I was trying to do. My experience was very positive and I expect nothing less in service to come!

I have to give these guys a one star review. I spent the day yesterday and was just about to sign the dotted line on a purchase of an F250 but had to get up and walk. I just don’t trust these guys. First, they are not able to effectively articulate why the vehicle I’m considering is $9,500 above the NADA valuation, which is the dealership authority on pricing based off of vehicle, mileage, locality, and even microeconomic factors (yes, even the chip shortage from 2020/21), supply and demand, etc. But they will think of every reason not to honor it, but unfortunately without any real convincing logic. For the educated buyer, they prefer you don’t come in. All along the way, our dealer, trying to create the most honest impression of himself (of course) will tell you everything they think you want to hear, whether it’s true or not. But used dealers are used car dealers. They haven’t changed a bit since the 80s.The final straw, and what caused me to get up and walk out, was their financing team. Offered to replace the rear wheel well liners if I’d finance through them which effect meant spending thousands and thousands of dollars in the long run for a $200 part.Negotiating financing was a total joke: our dealer running back and forth to some guy behind a curtain, coming back with hypothetical monthly payments despite my plea to just show me the damn interest rate! I finally said sorry. Maybe I’ll go to a credit union and get my own loan (tip: ALWAYS do this before you come in to buy a car or truck), and finally the man behind the curtain came out, warned us that they will be pulling our credit again! And we said thanks for the tip and left.Bottom line, these guys are the same used car dealers when you think about all the sleazy used car dealership tactics that they’ve earned a reputation for.Buyers, beware. They are in business for themselves only. Definitely not you. Shame on you, Joe Cooper. You run a sleazy operation.

Our experience was very good but we need some answers to questions.Why does the cruise control apparently not work? What is the average mpg.When will the paper work arrive? How much time is left on the factory warranty?The car was like new inside, the driver you sent quite wonderful, It wasthe best experience we have ever had with buying a car. More infowas needed however.

My experience at Joe Cooper Ford was a mixed bag. The sales reps that I dealt with, Chris and Curtis, were very helpful and answered my questions in a timely manner. Chris had asked me if I would be willing to visit their finance department because they could usually get a better interest rate since banks compete for their business. I agreed since I have really good credit and only wanted my credit ran once.However, my experience went majorly south when I was taken to the finance department and introduced to Joe Gibson. He became very disrespectful and rude when I declined to purchase the extended warranty he was trying to hard- core sell me and offered me an interest rate only .02 percent less than I had been offered by my local credit union. When I asked if that was the best offer, because Chris had said that I should be able to get a better rate, he said, well, you arent dealing with Chris now, you are dealing with ME. I explained to him that Ford had always been very good to me over the years and he sarcastically said, oh yeah, you think Ford will take care of you?? If that was the case, they would offer a 50, 000 mile warranty like other manufacturers do.My advice would be to have your financing prearranged or if you decide to go there, avoid this employee. No one should have their joy of having a new vehicle diminished by a bad emplyee.

Great experience! Talked over the phone to setup a test drive, everything we had discussed was the way it should be. I was in and out in no time great place to buy a vehicle!

Great experience. Rick the manager of the service center is the best in the business. And Brian, the sales manager is fantastic as well. Great team over there.

Joe Cooper Ford of Edmond is a stereotypical dealership, which isnt all too surprising. Take for instance the below screenshots; one made from their own website before a scheduled test drive of a used vehicle, and the other about 30 minutes after the test drive was over. Shortly after agreeing to purchase the vehicle and just before the paperwork process, the salesman oddly asked what the online price was. I pulled up the website on my phone to find the price had magically increased by $3,028 within a half hour period. Standard bait and switch, which is normal for less reputable dealerships but surprising from such an established dealership as Joe Cooper.Despite sales blaming management, management blaming Internet Sales, and Internet Sales blaming 3rd party website hosting, I chose to leave and cant see myself returning for any future purchases. This is unfortunate because the vehicles on site were nice, the staff was friendly, and everything was very clean. The new price posted wasnt all that bad either and had that been what was listed at the time, I still would have come in.Trust in any transaction is critical, especially when it comes to a large purchase such as a vehicle. If a group is willing to operate like this before papers are even drawn, it is a fair guess that their dishonesty will follow through the rest of the process. But hey, at least they were kind enough to thank for my service before lying to me. Thats got to count for something.But, as I said, Joe Cooper Ford is pretty much what people have come to expect from sales at a dealership, so come prepared if you desire to come at all. I doubt my experience or review will change the dealerships business methods, but if you are reading this and considering a purchase, maybe save yourself a few hours of your life and look elsewhere.(Note: No personal details including names of staff are included in this review. This review is reflective of the business, Joe Cooper Ford of Edmond and not the people in its employ. This review is strictly limited to my experience with the sales staff and does not include the service, maintenance, or support personnel.)

Alex and Blake were great and very helpful! I appreciate their wonderful customer service and helping me get my new car!

I just purchased a 2017 F150 from Israel at Joe Cooper Ford here! I’m located in Myrtle Beach SC and Israel took fantastic care of me and getting paper work faxed in a matter of 24 hours. He made the process seamless and did everything that I had asked of him including getting down and dirty taking pictures of underneath the truck for me! Fantastic experience.

Totally forgot to review them for so long but here it is. IIve had nothing but good experiences here. From buying my Chevy Cruze here almost a year ago to having it serviced here a few times including today. Friendly staff, polite, and professional! Especially today, besides doing the usual Oil and tire rotation they even gave her a rinse!! Im not sure if they just rinsed it or gave it a quick wash but my car was looking great afterwards! 10/10 would probably buy my future truck here and will continue to come for all car related stuff!

This was one of the best experiences we have ever had purchasing a car. Our salesman Steven was personable, knowledgeable, and just an all around good guy. Finance department made it quick and easy. We would recommend Joe Cooper Ford to anyone.

Gabby was incredible,went above and beyond.Along with the rest of the employees I had interaction with.I highly recommend this facility.

The highest prices I ever paid for the worst service I ever received. After they left both my car and my wallet broke I finally took my business elsewhere.They will respond to this with their scripted platitude of, Golly, just contact us well work it out. Dont believe it. They were contacted. They were given the opportunity.

Carlos Lopez made our buying experience very streamlined and easy. There was no hassle or run around. Any questions or concerns we had were immediately addressed. We had bought two vehicles from Seth Wadley Ford and we will never go back. I highly recommend Carlos, he was great to our family!**Went back to have a button fixed on the Expedition. Marcus in service was on top of it. He and Carlos made sure I had a loaner and Marcus made sure everything was good to go even double checking tire pressure before I took off in it. Just all around great customer service.

Joe Cooper Ford of Edmond are true professionals. They found us what we wanted and were able to get us the deal we wanted. Luke was great!

The sales person who helped us was extremely knowledgeable about what I was looking for. I was treated like a person and not a pay check. The finance person got us the payment and gap coverage without making feel like he could care less what I wanted. The final person who helped us showed us how to use the ford app and how to work the vehicle.

Worked with Tyler and Nathaniel and got a awesome car and they even delivered it considered my fathers help, this was the fastest and best experience purchasing a vehicle myself and family have ever had!! Will definitely be doing business with this great team again in the future. Thank you guys so much!!

Our cars man was Noah and we had the best experience! He was super knowledgeable, very nice, was not pushy (like every other cars man), and very understanding. He worked with us on OUR time and never made us feel pressured. If you go here, ask for Noah!

Great experience. Steven Allen was a great salesman, he was energetic and funny. He and Murphy were great to work with. Joe Gibson in finance made it super easy with all the paper work. This is the only place I will ever buy a vehicle. Thanks guys and keep doing what youre doing.

Went to multiple dealerships closer to our home and in Norman, and NO ONE was willing to negotiate. We came in and Carlos took great care of us! They were willing to negotiate, and even added remote start to our vehicle and a ozone treatment due to the vehicle being smoked in. They worked with us every step of the way. Really great experience. The 3 month/3000 mile warranty really sold us!

Let’s start at the beginning…we took a trip in a car that I’ve owned for almost 5 years. The car started acting up so the whole trip home we decided to look at vehicles for sale. My fiancé and I️ took turns searching all different sites from all over Oklahoma. My fiancé found this used Tahoe for sale at Joe Cooper I’m Edmond. I️ reached out over the weekend to ask them if the vehicle was available and got a gentleman who was a sales person. He told me it was and set me up a test drive. I️ called Monday morning to confirm all details and gave a specific time that my fiancé and I️ would be there. When I️ showed up the sales person wasn’t there and so we got helped by a different sales person. We checked the vehicle and test drive it and everything seemed great. We proceeded with paperwork and I️ drove it off the lot on August 9th. That same day we drove the Tahoe back to pick my other vehicle up. On the way my fiancé noticed the passenger window wasn’t rolling up correctly. When we pulled into Joe Cooper we made the problem known and the sales person that helped us finish getting the vehicle told me to bring the vehicle in a few days. I️ told him I️ could on Thursday as I️ was going to be late to work already. Gave him a specific round about time that I’d be there. He said that if anything else comes up let me know. Between Monday and Thursday the check engine light came on at least twice. When I️ arrived Thursday August 12th to let the service department look at the vehicle the sales person was not there and I️ had to get with someone else who may have been from the sales department. I️ told them I’d wait and he said it might not be done till the end of the day. Let’s just fast forward because this post is already extremely long and say Joe Cooper had my vehicle for over 2 weeks and did not try to make anything right. The vehicle still wasn’t fixed and the part they were supposed to order still isn’t in our possession. Joe Cooper is there worst and I️ am completely disappointed in people and the way the vehicle world works! To top it off my check engine light is still on and my service air bag light is on.

Purchased my second vehicle here from Paul. Super nice and laid back. Never felt pressured to do or buy anything. Can’t really think of anything to complain about. Even finance was quick to get with me and also didn’t feel pushed into anything I didn’t want. Good experience all together.

Curtis and Levi ( I think his name is) and all the staff were courteous and helpful with our purchase of a vehicle to use for our new business. They held the vehicle for us as we gathered our finances and was able to go pick it up. They kept us informed and were quick to respond to our questions when contacting them, while we were deciding and after, when having to reschedule pick up due to multiple things, including weather. We had been shopping around and this dealership was not pushy, as so many sales people can be, and we are happy with our experience there and with the vehicle we purchased. Will recommend them to anyone shopping for a great used vehicle.

S.A. Stephen Allen was my sales person, he had the vehicle ready for me and immediately pulled it inside so I could view it out of the freezing temps. He answered many of my questions during the test drive and quickly provided me with anything I asked for so I could make my decision. Once I did the process was smooth. I had a few questions and answers were provided quickly if Blake couldn’t answer he came back with an answer from someone who did. It took longer than I liked but they delivered the car to my office for me which was very convenient. It was a good experience overall.I would recommend this location over the Yukon one for sure.

Gabby at the service dept was top notch customer service.she kept me update on the status on my f250.it was flawless when i checked in and pick up my truck.All around best customer service all around i have had in a dealership visit.i am planning on future visit for my other truck.thanks alot service department.

$150 to look at your car, keep for 4 days, have to call repeatedly to get info because they dont call you, told that there is an issue but cant find the cause, and the other issue cant be replicated but after pulling out of the parking lot the issue is loud and clear still. Called to come pick up are because its ready to go but wasnt called to approve of work done......this service department is truly a mess

The staff at Joe Cooper were great. As well as experienced and efficient in making the consumer feeling at ease through the process of purchasing a vehicle. No pressure.

My husband and I went in on 2/22/21 and thought we purchased an 18 Explorer. Almost a month goes by and we still didn’t have the title so my husband contacted the dealership and let them know that we didn’t have the title. They told us that the bank was taking a while to fund the loan, but not to worry because we are still approved. They let us know that we could come in and pick up a new paper tag, so we did. On 3/22/21 we received a letter in the mail from the bank we were supposedly financed through letting us know they denied our application. When we called the dealership for an answer we were put on hold and then disconnected. So we decided to contact the bank ourselves and we found out that they sent our deal back to the dealership on 3/4/22 letting them know they couldn’t finance us. The bank let us know that the last note on our account was on 3/4, so the dealership hadn’t communicated back with the bank. On 3/23 I decided to go to the dealership in person to get it settled. I had a co-signer willing to help so we could get the issue taken care of. The co-signer turned in their information through the Joe Cooper website. The finance office called the co-signer unaware of what the situation was. My co-signer brought them up to speed and let them know the bank the co-signer would like to use, as the co-signers bank is aware of the situation and is standing by ready to help. I waited a few hours in the lobby and decided to just leave as I was told they were slammed selling cars so my paperwork was pushed to the side, again.It’s 3/25 and the co-signer and myself hasn’t heard anything from the dealership. The co-signer called their bank yesterday and the dealership hasn’t called the bank either.I have a car that isn’t financed, a co-signer standing by with their bank and neither have been reached out to. I put $10,569 down on this vehicle. At this point I’m ready to go bring back the car, get my down payment back, and go to another dealership. There has been 0 communication since 3/23 and I’m HIGHLY disappointed. If I don’t hear anything back by the end of day today, I will also file a complaint with the used vehicle commission of Oklahoma.

Our sales person, Brian Burris always takes excellent care of me I have bought quite a few vehicles from him over the years and he is always fair and good.

Israel was very knowledgeable and patient with me and my family. We can be a hand full. I came in with no money down and he still got me into a car.

Great place. Great salesman. Great prices!

Very good people Noah is the best.Need anything ask for him he will go above and beyond to make what you want happen! Thanks again Noah.

This is our second time to buy a vehicle from Joe Cooper. Our salesman, Richard, was very responsive and knowledgeable. We did everything over the phone and they even delivered the vehicle to us. My reason for only 4 stars is due to the finance guy. We declined to purchase any extra warranty. When we went to sign the warranty paper, he had written customer declined over $20! The over $20 part was very tacky and unnecessary.

Very helpful and not pushy at all. The salesman Jeremy was very honest and down to earth. Would definitely recommend!

Love Joe Coopers dealership. The staff was amazing. Toby Hulen and Joe Gibson are amazing people. Best finance officer and salesman in the whole City! Was fantastic doing business with you guys!

Shopped online, talked to wonderful people, Tyler helped me buy a vehicle that is perfect and even had it delivered to my house! I love them!!!

Daniel Parker (Sales Manager) was excellent and very professional . He took great care of me in my new purchase of my F150 truck. My sales person was SA, and he did an exceptional job and I couldn’t have been more thrilled with my new truck. I would recommend Joe Cooper Ford to all who are looking for a new or used vehicle to purchase.

We have a Ford and Mercury vehicle & used JC for moderate/major issues (10+ yrs) Since the change over from Reynolds to Joe Cooper, service has declined including recalls, repairs, and loaner cars. Where is the effort in good customer service Joe Cooper? The service department oversells and focuses on recommending things that are not needed without focusing on what the customer requests. They recommended multiple services that were recently done to our car at another location without checking the actual car. The other services were not a priority at all. I know everybody does this but seriously start doing what the car was dropped off for! When an issues is raised by the customer (me) the service Manager/Director, focused on blamstorming the entire situation, then explained that the real issue is that their alignment machine was broken and this was the real reason they could not complete the service. I feel that just wanted us to get other services (their overpriced tires!) so they could buy them some time to get the alignment machine fixed. Overpriced, overcharged and unable to provide great customer service, God bless the Joe Cooper name because it aint what it used to be. It is really sad because I loved taking our cars to this dealership but it is just not an option. The last three trips here have been progressively poor but I gave them the benefit of doubt thinking they are just going through transitions, they are super busy, I am not in a hurry, good customer service takes time....Blah, blah, blah. Nope, they just have no emphasis on delivering good customer service. I will say that the shuttle driver, an amazingly awesome elderly gentlemen, is who should be training the entire service department on how to deliver for their customers. I will miss him dearly.

Very good experience. Knowledgeable and courteous salesperson, equally as knowledgeable and courteous finance department. The environment was physically clean which in my mind, promoted health safety and satisfaction.

Went to drive a used Explorer Platinum just to see if it was what we wanted to upgrade to from our Edge and ended up taking it home. Our salesman Levi was great and didnt make us feel pressured. We agreed to let him see what he could do for us and if it didnt work we would shake hands and and keep in touch. But then he got the payment where we needed it to be and made us feel comfortable so we took it home!

I can’t blame you guys for the fact that vehicles have SKYROCKETED in price... and that the only complaint I could possibly make.Second truck I’ve bought from Joe Cooper in the last couple of years, both have been as advertised and are still going.Really enjoyed Israel as well.

Wasnt able to give zero stars. Not only did joe cooper not fix one of the issues for which I brought my vehicle in, but also never returned my call after letting them know about the error. They told me twice they checked and found no issue with the brake light. However, literally the same day I got my vehicle back, the warning light was still on. I had a friend check and sure enough brake light was out. I called to let them know about this but my issue they never addressed wasnt important enough apparently because I never heard back. Went to auto zone and replaced my brake light for 10 bucks. Will never be back for service or a vehicle. Thanks Joe cooper.

I really appreciated Margaret my sales person! She was very friendly and professional and gave me my space to make my decision and did not pressure me, thank you!!!

For over a month I’ve tried to get a tail light kit replaced on my MKZ. my first attempt I couldn’t ever talk to the person I needed to talk to. Today was no different. I was told they had the part with my name on it but that turned out NOT to be true. My only options (because of their mistake or lie) to take me back and forth which would leave me stranded all day. The customer service it inadequate for me or maybe they don’t need my business. This has been my experience.

I think they took down my first review! I wouldn’t even give them 1 star if I could. The day of service wasn’t bad but when we popped the hood to check the oil later our engine cover was missing. They were the only ones under the hood that could of taken it off. When I called a service man named Michael told me my pickup does even come with a cover. So he is calling my husband and I a lier!

Better customer service than I anticipated!I bought a car from across the country, which of course, can be a bit daunting. These guys were professional every step of the way.

Our car buying process took several days, though that was partly our part due to wanting everything to be just so.Our salesman, Jorge, was fantastic. He was intent on making a sale, but also very customer focused.I never once felt he was pressuring us or trying to rip us off. He listened and showed us exactly what we wanted, plus he didn’t beat around the bush.Financing was a great experience as well. Joe, our financing officer, worked with us and made sure we knew every aspect of our contract. Joe didn’t try to push all the “extras” to make an extra buck. It’s was a quick and easy experience.I’m only deducting one star (and if it weren’t for the GM, Blake, being so incredible I’d probably deduct two more starts) because of the new car sales manager. I won’t name him, but he was incredibly pushy, a bit rude, and quite frankly only there to ensure we walked out RIGHT THEN with a new car. I think the customers concerns should be heard and not talked over, which he was unwilling to do.All in all, I would absolutely recommend Joe Cooper. In fact, we will be back in a few months to purchase another vehicle - BUT - I recommend some customer focused training be implemented to management.

Friendly staff all around but the service department works different than we expected. We made an appointment in advance and we’re told it would be a few hours. Because of this we left it there and because we left it that moved other cars that came in after ours ahead of us. I think an appointment is an appointment and every customer should be treated equally. Had it not been for our service taking 4 1/2 hours with an appointment and us calling over and over this would be a 5 star review.[Update] Spoke with advisor and manager and found out this experience wasn’t normal and took entirely too long. They explained the best days to come for the quickest service and owned the problem completely. Very good service and really showed us they care about the experience.

This is not the normal review in that is not about the vehicle or the employees it is about doing the right thing. The details are long and boring but I bought a car there and things went south, not of any of their doing, and the sales manager Blake had two options in a complex situation and he chose the best option for the customer rather than the normal option of making the most money for the dealership. This is a very rare occurrence in the used, new or any car business. Thank you Joe Cooper and your honest employees! Well done Blake!

Order your Bronco here! They only charge MSRP + Doc fee when other dealers in the city are charging 4K-5k over MSRP to ORDER one.

Told me they would give me one year free oil change then found out later they rolled the cost into my financing without telling me. Gave me only one key and found out the second would cost me $174.00. Tried to explain my disappointment but they wouldnt listen and made excuses. First and last time I deal wit hgv them. (Joshua and Matt)

Very nice transaction with professional people. They took care of my every need. Taylor was fantastic in sales process. He went out of his way to meet me in Edmond due to bad weather. Nathan was also very considerate during finance phase.

Luke Johnson was amazing! He made the experience easy. He had the vehicle ready to drive when I showed up. Paperwork was fast and even the finance guy was great.

Joe Cooper and especially Alex R. was awesome to do business with. 100% recommended

Marcus in the service department and Brian Burris are absolutely amazing to work with. I cannot thank them both enough for all theyve done for me.

With the shortage of vehicles I believe we were taking advantage of and couldn’t negotiate pricing. the price was slightly below retail. It was replacement the car for my daughter who had totaled hers due to the ice so we needed a vehicle immediately. We finally decided to purchase the vehicle and waited about two hours to get into financing which was extremely irritating even though we had agreed upon the cash sale

Curtis was great to work with and very accommodating! He sent us a walk around video of the car and then had it ready to test drive when we arrived! They worked with us on our trade and the financing dept. worked all angles to get our interest rate and payments where we wanted them.Overall it was a great experience buying from Joe Cooper Ford and I would purchase from them again and recommend others to give them a shout if your in the market!! Hit up Curtis if you go in!

The sales person was not super helpful or polite but the overall experience was okay. The finance person was nice and easy to work with. I will probably buy our next car somewhere else.

Great Dealership!!From when we entered the front door till when we left with exactly what we wanted. Everything was done right!Joe Cooper Fords staff was friendly and professional never felt rushed into our car buying decision by the salesperson. After our purchase our salesman spent plenty of time explaining all the new features and how they worked. We felt like this is a dealership we would be happy to come back time after time.

Great place to buy a vehicle! Willingness to go above and beyond to sale the car of your dreams!

Very good biting experience. Curtis was great and went above and beyond the call to make sure we were satisfied. Two thumbs up!

Chris and Nathaniel were absolutely amazing Chris was fantastic and very helpful in helping in pick out my first car and Nathaniel made the financing part a breeze

Very helpful and kind people!!!!painless purchase will be using them again I will suggest them to friends and family

ABSOLUTE WORST buying experience EVER!! DO NOT RECOMMEND!! Noah & the sales manager were HORRIBLE. We only bought the car bcuz it fit the need & checked the boxes. Had anyone else had the vehicle, we would’ve went elsewhere! We certainly didn’t buy the car based on our salesman or our experience!!

Watch your paperwork closely!!! This dealership sneaked in a extended warranty for $4k and failed to talk about it nor did they provide any information about the warranty. When we called to cancel was given the run around and finally told them to cancel it now and give us the $4k back...month later and no money and wont take our calls. This dealership is a complete rip off and crooks. Attorney is next!!!

Mr. Becker went above and beyond with his service in completion of my car loan. It was the smoothest car buying experience Ive ever had & he worked hard to get me the best bang for my dollar as a single, working Mom! Highly recommend!!!

Very friendly staff. Quick service

Extremely happy with my experience buying a 2020 Ford F-150. From the salesman, manager and finance they all three were excellent to deal with. I was about to go to Paul’s Valley to look for the truck I wanted and the sales manager talked with me and very sincerely impressed me that he really wanted to do business with me. I never made it to Paul’s Valley to look at Seth Wadley and am very great full that I was able to deal with Joe Cooper Ford.I will be a repeat customer for sure.Thanks to everyone who helped me with my purchase.

We have bought at lest 5 new cars from Cooper family over last 10 years. They are fair, reasonable priced and good service. This review is for the service group. Excellent experience with my 2015 Ford f-150, 100,000 miles and needing several things. They were quick professional and surprisingly affordable in comparisons to local shops. Big shout out to Marcus Wait, Service Advisor. Went out of his way and service beyond expectation to get the truck fixed right and saved me money in the process. Totally restored faith in using dealership repair centers.

Everyone was really upbeat and helped me get my new truck.

Took my ford for an airbag recall. Gaby in service and the ford team got it done on time.

Great experience. Very professional. Luke was great help, made the process painless.

My sales person Carlos went well beyond his job by moving three different vehicles I was interested in to the lot closest to where I live. Gaining the loan for the vehicle and explaining everything what is very fast. Closing on the paperwork was the fastest that Ive ever experienced while buying a new car. The manager even introduced himself and the overall experience of buying from Joe Cooper Ford was the best ever experienced. And the vehicle itself great. The next time I purchase another car it will definitely be with Joe Coopers business. Most people dread buying a car from a dealer but Ill guarantee that youll have the best experience ever purchasing from this business. So what else can I say other than Im pleased. And I definitely recommend them. They just went well beyond to take care of me. Im glad I chose an American-made vehicle.

Joe Cooper Ford and staff were outstanding and quickly matched up the vehicle I’ve been looking for.My experience was painless, professional and timely.Most importantly they provided the best pricing that sealed the deal.If your looking for an affordable vehicle with outstanding service, then I highly recommend Joe Cooper.

GREAT EXPERIENCE! ASK FOR LEE! Being new to Oklahoma, my husband and I went shopping at a few lots and knew we found the right place as soon as we were greeted by Lee. He went above and beyond as far as making me comfortable, getting me the lender I prefer, the car payment I prefer, and even got me my preferred down payment. He wasnt sleazy like some other lots I went to and was really there to truly help me and my family. Im forever grateful for the Finance team as well big shout out to Chris, James, and Nathaniel! Ill be recommending my friends, will return for service, and will be only buying my future vehicles with the Joe Cooper Family for years to come! Thank you again for getting me in my beautiful Lincoln Navigator!

So this was my first big purchase I wasnt really sure how to go about the process but I was pleasantly surprised with the knowledge and genuine care of getting me in a vehicle that was good for me and my family Levi and the whole team was there from the moment I started looking online to the test drives and finally picking my new vehicle so I wanted to share my experience and encourage others to give this team a chance to find your new vehicle...thanks again

I looked online for a specific vehicle that met my criteria. Ask if said car was still available, scheduled a time to go look at it, they had it pulled to the side and allowed me to take it without a salesman for test drive. Alex Rego was my salesperson. He was able secure a better rate than my credit union at 1.99% at the terms I wanted. He followed up while I was waiting for some issues to be corrected. It was a positive experience. Thanks Joe Cooper!

Yeah, they might be nice guys. But its your typical bait and switch. They advertised an SUV for $16,800. I filed for bankruptcy 7 years ago. My credit rating right now this is 750. They charged me more money because they said that I declared bankruptcy in the past. Im quite sure that is the bankruptcy issue didnt come into view that they would have found something else. Seven years. Non-issue. Oh, but was with them. All car dealers are crooks. ALL OF THEM. Joe Cooper is just another example. Look up how they swindle people. Youll find the same thing going on to this day. Shop elsewhere. I DO NOT recommend Joe Cooper.

Carlos went above and beyond to make sure we got the vehicle we were searching for. He was easy to work with and made the whole process quick and simple.Joe, in the finance department, was also great. He was personable, kind and informative without being pushy. We had a great experience and will consider Joe Cooper in Edmond again for our next vehicle!

I’ve never had a better car buying experience! Luke and Levi were nothing besides helpful when buying my bronco! 10/10 would buy from them again!