Very professional and kept in contact with me about repairs and service on my car. Thank you John for great service

I loved how I never had a doubt on my vehicle being done right, or being over charged for things I didnt need. I have great service, friendly staff, and very good communication.

John in the service department is a cool head in a hectic environment! Thanks John!

Bought my truck in 2014 from Bob Howard Toyota and have taken it there for service since (even though I live in Norman) because my sales guy Tony was amazing and the service under Mr. Crick was the best. Not sure who is in charge of service now but the last couple of times Ive taken it I have left disappointed that they no longer do the extras like washing off your car -- But more importantly, and most aggravating is the way Ive been treated and talked down to. I took my truck in yesterday for an oil change and they performed a rotate and balance that I did not need nor ask for. When I mentioned that I only asked for an oil change the advisor insisted I did ask for it. I let him know I bought my tires elsewhere and it included a rotate and balance so I would not have asked for that. He continued to argued that he did ask me and I agreed to have that work done. I finally had to say I simply was not going to pay for the charge as I did not ask for that service. He got visibly angry and stormed off like a child throwing a temper tantrum. He finally came back to let me know he would remove the charge THIS TIME. It was extremely unprofessional. This is not what I expected nor what I had become used to from this dealership.

Oil change and tire rotation were reasonably priced and had no problems with any person. I was quoted for a headlight and windshield wiper replacement. It was going to be north of $100 for the headlight replacement that after watching a video on YouTube was going to take them less than 10 minutes. Part for my Highlander probably around $20. I was quoted at $60.00 for wiper replacement. Hard to trust a place when they quote you these prices on your first visit. Will have to find somewhere else to get my vehicle maintained.

I scheduled an appointment for oil change. Pulled into service, their were three cars ahead of me. I’ve never been here before, I got out of my vehicle and asked one of the service professionals do I go into the office or wait. He said to wait that one of the other service advisors will be with me shortly. I watched him move three cars. A new car pulled up and they immediately a service advisor went to him and helped him. I ask excuse me can someone help me? They did apologize and say they didn’t know I was here. He said next time pull up, I informed him I couldn’t because of the three cars ahead of me. I said the guy told me someone would be right out to help me, he asked what his name was. Since I didn’t know his name the service advisor treated me like I was lying.I know they are busy but I patiently waited for my turn then was treated horribly. I must say I will not come back here again. For anything.

I really want to give Bob Howard Toyota 5 stars. The buying experience was fantastic. Service while I had Toyota Care was impeccable. I moved and tried several closer Toyota dealerships for service and routine maintenance. And it just didn’t meet the same level of service as Bob Howard Toyota. I decided it would be worth the drive to return to Bob Howard Toyota. I called and made the appointment for a routine oil change (usually takes 30-45 minutes and that’s what I planned for). When I arrived the staff was friendly, like always, and the technician started talking me though the usual questions. Then tells me it will be about 2 hours for the 60k service. This is not what was discussed when I made the call and I wasn’t informed that my vehicle would need any extra service. It’s just not time I purposely planned on spending today. Had we discussed it over the phone when I made the appointment I could have planned to spend this kind of time at the dealership. I cancelled my appointment and went to a Jiffy Lube close to home and was in and out. I drove an hour commute to come to this dealership just to have my time wasted today. I hope it was a one off but I won’t risk wasting my time a second time.

Bought a used Toyota Sequoia from them only to find out that when they sold it to me it did not have a master key to the car. (Found that out when I tried to have a new key made). The service guys told me that I would have to replace the the computer that controls the keys to the tune of $400 plus installation. They were totally unwilling to work with me to get the issue fixed. The customer service manager told me “you bought a used car, what do you expect”.Ended up taking the car to Jim Norton Toyota, and they were able to fix the problem for $128 (didn’t have to get a new computer). So basically, I bought a used car, and Bob Howard doesn’t care a whit about what happens after they have their money. And they will use you get even more money out of you later. Will never walk into that dealership again.

Bob Howard Service department is not about service or caring about you or your vehicle. Bob Howard Service cares about one thing, SELLING SERVICE whether you need it or not. There service department is comprised of mostly salesmen on commission trying to get you to spend money. I brought my truck in spent over $400 and got it back with same problem. Tried to have a reasonable conversation with service manager but he doesnt understand CUSTOMER SERVICE.

Don Evraets is awesome!!! So nice and always willing to go above and beyond!

Brought my car in for warranty repairs and Chris made the process quick and easy!

Chris in Service was fantastic in helping to replace my cabin filter.spot

Great service fast

Always a great experience

Disappointed

The staff is very friendly and they do an excellent job. the staff is very friendly and they do an excellent job.👍⭐️