Very polite and helpful. Would recommend them.

Its always a pleasure to speak with anyone who answers the phone. Always pleasant and polite, fast friendly service. Keep up the excellent job. Its refreshing!

A great insurance agency. I have had Allstate insurance for 40 years and I whould never change. Michael Carroll has always helped me in my times needed with excellent success.

This office was closer to my home. They helped me make the switch. My other office said I had to stay with them. The other office wouldnt let me make changes. The Carroll office welcomed me to their office, and helped me make the changes I needed and suggested changes to better fit my needs.

Just think that i have been a great customer for Allstate for many years. You should be able to give me a better rate.Thanks Tammy.

Staff at the agency are always willing to address our questions or needs as quickly as possible. They always return phone calls in a timely manner. E-mails from the agency keep me up-to-date with upcoming withdrawals.

Michael and all of his staff are always eager to help in any way they can. One of the best Allstate Agencies I have worked with and There are quit a few of them over my 49 years with Allstate !

I am not a local insured. I am from Canada 🇨🇦 and have had limited meetings with your firm. I appreciate what you have done forus so far but I havent been in since Covid 19 took over in March 2020.

Michael is great always helpful he is a asset to All-State I am glad we found him thanks Michael for all your help

I have been with Allstate Insurance Company since 1964. First in Virginia, then moved to Florida in 2002 and my Virginia agent took care of transferring it to Florida. The agents have always been extremely courteous and helpful. Michael Carroll has always been helpful over the phone or if I come in to his office.

Tim Spaulding is the best. Good service, pleasant staff, encourages questions as need for help arises.

Whether I call or go in person, this agency is the best. True professionals with the knowledge to answer any and all of my questions.

Michael and his team have provided great service to me for over 5 years. I trust the team to provide the best insurance options for my home and auto. Great people to work with.

They have always been quick to help and able to answer all my questions.

Love the customer service with this agent and the office. Mike Persad was extra helpful today. Thank you for being great!

Handled the transfer of our Allstate policies from Colorado to Florida smoothly. Tim Spaulding got all of our questions answered quickly.

Until today I never had a claim. So it is difficult for me to assess your service. However, all phones questions have been answered properly.

I chose an insurer where I could visit the office rather than having to conduct business over the phone. Office staff and those in the regional office were professional and responsive, and always had quick and accurate answers to my questions.

Always very helpful. Have been a customer of Allstate for many years and have never had a problem with the staff.

When we dont have a problem we dont say much. One issue we did have and it was taken care of very quickly, was my lack of notification of credit card change to Allstate regarding the insurance on the Golf Cart. He was quick to notify me and I updated my card so Cart insurance could be paid.

Allstate has been there for us when we needed them. Like when Irma came through our house.

We have had our golf cart insurance with Michael Carroll for a few years now, and we have had Dawn taking care of us and had no complaints so we thought we would give them our home owners ins. policy which we did, and was happy with how Dawn took care of my wife and I again.. so this year I called Dawn and had her take our car ins. policy she was very efficient and we were happy with the way it all worked out with her taking care of all, the golf cart, the home owners, and the auto, all in one place, she was very knowledgeable and we were very satisfied. thank you michael carroll

Friendly folks who always keep us updated one any changes and answers questions promptly.

They really work with you for the best possible deals. And it’s so nice to talk to a human

AAA+ will recommend to families and friends.

Ive been a customer of Michaels agency for several years and have been extremely satisfied with the professionalism of himself and his entire staff. Would highly recommend his agency as well as Allstate, unfortunately we are moving out of state and I can truly say that I will miss the level of service that we have grown accustomed to!

Addressed the coverage we needed for a good value.friendly & professional, great communication

I have been with Allstate over 20 years. Very satisfied with both car and home coverage.

Great Insurance Company! Michael and his staff are professional and responsive. Always there for your everyday needs and super quick to respond in a crises. After a recent accident (not much in the way of personal damage but a total loss on the car) Michael immediately had all hands on deck to help us out. Arraigned repairs, rental cars and provided advice and assistance in getting our affairs back in order. Michael and His staff have to be the best in town

Their staff is always quick to respond and so friendly. Wish all insurances were this good.

All-State has gotten me through a rough time. My husband passed away. I dont think I could have made it by myself.

Ive been with Allstate for over 20 yrs. Good company and reliable when needed.

Michael and his office team are very responsive to my requests as they adjust my auto coverage on several vehicles twice each year when I winter store the vehicles. The Allstate website is very good and easy to navigate.

Prompt response- satisfied with their service

Allstate has never let me down

Girl who answers the phone is pretty rude. Wont get my insurance from them.

Always get quick answers to questions.

Great people for your insurance needs. Looking forward to when I am a year round resident so they can take care of all of my insurance needs.

I always get my questions answered quickly.

Alway a pleasure to deal with Allstate. Have been with them for over 50 years and they have been exemplary in every way.

I find them to be very knowledgeable and helpful and responsive as quickly as possible.

Very nice people to work with...

I had great service thru Mike Carroll’s agency. I did leave Allstate because they kept raising my premiums to where I couldn’t afford them. The premiums was not Mike’s fault.

Michael Carroll took care of all of our Insurance needs. He and his staff were knowledgeable and professional.

We have been with this Allstate agency for almost 30 years and during that time we have always received great service, phone calls promptly returned and true concern when weve been in a car accident. Since the first call that we made Vicki has been amazing and great to deal with.

I have been with Allstate since I was 18 years old, I am now 61 years old. They were always there to help. If you have questions about something on your policy you can go there or call they will explain it to you either on the phone or in person. There all so great here in the Ocala office on 200 across from paddock mall. Thank you guys

Ive had my insurance with this company, for a long time, and Ive been very happy with their services and staff. I would highly recommend them! :)

Im not in the area, good bye.

To the Michael Carroll agency you are not just a file number, but someone they will have personal contact with. Highly recommend this agency.

I find the Michael Carroll agency very knowledgeable and responsive

It was easy getting my golf cart insurance and very reasonable

Excellent customer service

This agency has always handled all my insurance need in a friendly and helpful manner.

We have bundled our Home and Auto coverages through Michael Carrolls Allstate Office. Whether its hurricane damage or my daughters careless driving, whenever we have had a problem, they have guided us through with ease. I am very comfortable dealing with these great people.

At this difficult time in my life, I was treated with care and concern, business was conducted professionally and quickly. I was given multiple suggestions as to how best to handle financial concerns going forward and answers to my questions we investigated and provided promptly. I could not have asked for better service.

Very help full (only visited Office 1 Time)

Great staff, no longer covered by your agency

Good insurance company and absolutely no issues since I obtained coverage through them.

Allstate has served me and my family for 26 years. No complaints. Allstate has been there when I needed them.

Always great customer service! Quick and professional. I can always count on Allstate for whatever comes up!

Always able to reach some, and they always have the knowledge and skills to answer my questions and resolve issues. Been with this Agency for almost 7 years, they always meet or exceed my expectations

Ive done business with this agency for the past six years. They are always welcoming and professional. They handle all my insurance needs.

Theyre always there to help.

Michael Carrol is an excellent insurance agent. I have been dealing with this agency since moving to Ocala in 2018.

Good Listeners, what one needs when making important policy changes.

Great service .well informed agents, readily available to answer any question you may have at any time

Respond to questions and requests promptly.

Ive been with Michael for more than 15 years and can count on him whenever needed. Thankfully, has not been too often.

Good communication regarding home and auto coverage, premiums and upcoming changes

The people there are great, they answer any question I may have. Im sure if I asked them to get lunch for me, they would in a heart beat. And they are very fair with the price of my car insurance. What more can a girl ask for!!

Always responds with my requests quickly,and efficiently.

Great organization! Very professional and eager to help when needed.

I cant overstate how fortunate your office is to have someone as dedicated as Vicki Fleiner, who always is a pleasure to speak with and either personally resolves my insurance issue or has someone in your office contact me.

Greatpeople to deal with

Michael Carrol Allstate Insurance takes care of business. Their customer service is amazing! Thank you for all you do!

They give prompt advice. The staff is very responsive to questions and requests. Great experience. Thanks.

My grandfather has had a great experience here.

They take really good care of me and always answer any questions I have in a timely and friendly manner.

The employees are always so willing to help, especially Vicky!

I have been with Allstate over 25 years, and while many say there could be a cheaper insurance I have always appreciated the fast friendly response and help I have received from not only my agent Mr. Carroll but also his assistant Dawn. Whenever I have called or sent emails they have always addressed my problem even when the fault is on my shoulders they help to fix it fast! Will I stay with Allstate for the next 25, most likely. Thanks!

My questions and RFQ were responded to promptly, I would recommend Allstate to a friend.

Easy access and fair rates. automatic payments so no worry of being late

When office contacted staff always courteous and professional.

Somewhat concerned about the amount of the recent increase in our auto insurance, but not enough to raise any red flags. We shall see what happens at the next billing cycle. Since deciding to go with Allstate Insurance, I have yet to have an issue that wasnt addressed and resolved in a timely manner.

Michael Carrolls Allstate Insurance Agency was very helpful with a lot of questions. Great agency for auto and home insurance.

I have always had a positive experience when dealing with Allstate

Very personable and friendly. Answered all my questions.

Good company nice people

I have been Michael for many years never had a problem with people however Im not happy with their rates my rate has been raised every year. Im not sure if its a statement of the insurance industry or Allstate itself,but Im not sure way i stay .. I going to go today and have a talk.

Knowledgeable and helpful!

So unprofessional, called to get a quote. They were so rude over the phone.

They are there when you need them

Friendly employees,an responsive to my needs!

Very Helpful with any problems

We recommend this agency.

They are always responsive.