Wonderful people who know what theyre talking about! They actually take the time to explain each coverage and recommend other things I was missing. I dont feel like a number there like a lot of other companies. Highly recommend!

Diana and Randy are great! Super professional and friendly while offering a reasonable price on insurance.

Diana is the best! Very knowledgeable in the insurance field and always makes sure her customers leave with the best prices/quotes etc. She is very professional, helpful, thoughtful and the sweetest woman. Would 120% recommend Acceptance Auto Insurance to anyone with insurance needs!

Diana and Randy are always ready to answer your insurance

Diana Aponte is a really professional n will help in any ways to get your insurance on your car I recommend it.

I’ve been getting car insurance through acceptance for years. I have been working with Dianna since day one. I love her and Randy. They are very professional and kind and always there to help out and answer any questions. Thank you for years of great service.

VERY PROFESSIONAL STAFF AND VERY THE STAFF IS VERY HELPFUL!!GREAT SERVICE AND GREAT PRICE!!

Randy & Diana are INCREDIBLE. I’ve been with auto acceptance since I was 17 & they never fail to impress. The price is incredible, they’re open 6 days a week, you speak to a ACTUAL representative instead of the machines *which is AMAZING* & most importantly they care about their customers. I wish I could give them more then five starts.10/100000 definitely recommend!

Double charged every month my premium for about six months but they fixed it immediately after it came to light and helped me get an affordable premium on my newly added vehicle. My advice check your bank statement dubiously when having bills come out recurrently.

Randy is definitely amazing! If your not sure about them call and speak to Randy he’ll tell you everything you need to know very helpful and resourceful. 10/10 definitely recommend this insurance company.

I dealt with Randy regarding insurance for my son. He was very professional and even though I know its his job, he genuinely wanted to provide the best rate and I felt as if he was over-the-top kind and honest as he answered all my questions even though he could have easily ended the call because I wasnt totally prepared when I first called. Thanks Mr. Randy😃😃😃

Great pricing. Awesome staffing!

Very reasonable insurance rates

Excellent customer service from Maeve and they offer great prices!

This local office is top notch! Theyre friendly, very responsive, & tend to my every need. Big thanks to Randy/ the crew (and Acceptance of course 😊) for their dedication, hard work & support during such trialing times. Its not going unnoticed..keep it up!

Very respectful and proficient. Nice and attentive.

Terrible, they dont respond quickly.

Diana and Randy are courteous and knowledgeable about their job. They give really good customer service. Whenever you need help you get it right away.

Never once had an issue with them. Always quick to answer the phone and help. Its nice to call somewhere and have an actual person pick up.

I went there to try to get insurance and was excited when Randall Black got us cheaper insurance than what we were told by my husbands insurance company. He was amazing and now we can actually afford to have both our vehicles insured. He took the extra time to help us and never got frustrated by anything. And the other lady that was working (Diana) was more than willing to help when asked. Thank you for having such wonderful people in the Ocala, Florida office. I will recommend you guys to everyone I run across.

They’ve got a friendly welcome when you call, and they’re attentive to the customer.

Diana was very nice and kind. I appreciate she took the time to explained me every single detail about the policy I was buying. Thanks Diana for your good work ;)

Ask for Diana or Randy for top insurance needs they really go out their way to give you the best rates possible. Never used anyone else in Ocala.

Diana is great! Always helpful and willing to work with you.

This insurance all it those is take your money I had my daughter n father die not to long ago I spoke to Diana about my payment she said OK n we made arrangements.. Then a couple of day later I had a guy call me twice in a week telling your behind in the payment I said listen I talk to Diana guess what she said hes not reading the notes.. A day later there he goes a gain calling me about my payment I thing im going back to geico

Great customer service everytime dosent matter if your in person or when you call the best part is that you get to directly talk to someone instead of an automated machine cuz I hate those things.

Diana is very professional and knowledge great staff.

Friendly, courteous, and informative.

DO NOT TRUST THIS INSURANCE COMPANY. I was coming up to a renewal and was called and asked if I wanted to renew. I declined and let them know I would be switching to State Farm since they offer better coverage for less money so I did not wish to renew. Their customer service person said okay thank you and hung up on me! A few days later I see I WAS CHARGED ANYWAY. When I call them to get it situated I was told He should have handled that better and was told it would take 8-10 days to get my money back and they refused to let me speak with a manager or supervisor. That is outrageous and horrible customer service and I am so very angry with how poorly I have been treated. DO NOT go to the branch on 27th ave and 200. This is where I was scammed and ripped off. After many many years with this company I will NEVER return.

Nice place

I could give it no stars I definitely would. There was a snippy little thing with a lot of mouth on the phone she was absolutely ridiculous and extremely rude I told her I was in the hospital with my daughter and she kept trying to talk to me about a payment I told her I couldnt do it at the moment and she got smart and said well then your insurance will be off and youll lose your license. I told her before that happens Ill get a new insurance.

Very good

This is the worest company i have every had. When i first signed up there were several mistakes on my policy. I was quoted 108.03 as a monthly payment.( i have proof through paper work) when i called in to make my payment i was told my payment was 220.00. We signed up with them 12/13/18 on 12/20/18 i received a cancellation letter saying i was behind on my bill. How can i be behind on a policy i just signed up for??? ( I put 256.00 down to start). When i went into the office Diana told me there had been many mistakes on my policy that she would fix them. The next week i recieved an email from Diana of someone elses policy information. Diana soon wrote me telling me to disregard the information it was sent to the wrong person. I wouldnt recommend this company to anyone. Becareful because your information could be sent to anyone. If i could give a 0 i would

Great service.

Great insurance

Good option for your car look for them and they will help you