I instructed the tow truck driver to tow my vehicle less than a mile to a local body shop that I know the owner of. Instead he towed it to their IMPOUND lot. When the body shop told me the car was not at their location I went to them to get my vehicle. They would not release it without paying CASH three times the amount the tow should have been to the location I instructed him to take it to. I asked the driver why he did this and his response was the owner of the company - Renee - told him to. The only option to get it to the body shop that I instructed them to tow it to in the first place is to pay them an inflated amount again to get it there. Appears this is a well crafted scam and Renee doesnt seem to care about any reputation they might have. She was very rude and only cared her outrageous price even though they were in error. DO NOT USE THESE PEOPLE UNLESS YOU LIKE BEING TAKEN ADVANTAGE OF!!!!

Horrible horrible place and people. My car was impounded there by police and I went there with the registered owner of the vehicle and because she didnt have a title due to it being a bounded title they would not allow me to get my belongings which continent mine and my daughters clothes and important papers. They gave me a copy of the police report which states the owners name and they still wouldnt allow me to get my things. She had a valid i.d and documents from the DMV also in her name and they still kept my things. People have no compassion and even though they knew she was the owner they kept my things.

My mom had her car towed here until the insurance company could come look at it. My brother got into an accident in her car and all of the change in the cup holder was thrown about the car. My mom went to get her valuables from the car and someone stole all the change except for the pennies! I would assume it was an employee unless people are just randomly hoping the fence and going in cars looking for items. My mom didn’t want to complain but i was more than willing to make this review.

Considering the reason I ended up going to the Oakdale location was not pleasant - due to a car crash, my car was towed there while I was taken to ER for x-rays.The next day, a good friend of mine took me over to this location to settle up the cost of having it towed from the scene of the accident, storage charges per day and towing fees to tow my car to my house in St Paul.The whole time, both the site dispatcher and the driver were professional, prompt and courteous.

Pros, well educated in their profession. Towing is not the same job it was years ago with the newer cars & trucks on the road today. This Company invest in education for there employees. I was very impressed with the professional appearance & performance of the employee they sent to tow my vehicle.

Please don not use this company for any services they held onto my vehicle that was in a bad car accident for days not wanting to release my vehicle to my insurance company even after giving them more documents then they need. I was told to email everything and then I’m told you didn’t send the insurance documents when clearly it was attached to the email. I would not recommend this company poor customer service no one communicates there so therefore no one knows nothing.

Patient and helpful. Thank you.

2nd time Ive been here 1st time Ive given a 4 out of 5 this time will give it a 5 out of 5 overall great

Helps that they are open during the weekends, even if its just a 2 hour window.

DO NOT USE THIS COMPANY THEY WILL HOLD YOUR OWN MEDICATION FOR RANSOM even if the car is not yours!!!!!!!!

Unbelievably TERRIBLE Service and mannerisms from Tara. My car was stolen/crashed and was placed here. I have two small children and needed their car seats out of my car. I called ahead, asked what I needed, and was told to bring the Application to Title, my Insurance information, and a valid ID. I worked with my insurance company and my dealership since I had only bought the car two weeks prior. This took 2 hours to get. I then drove from Elk River, MN to Oakdale, MN, and brought all documentation, only to be told by Tara that she was unable to locate my car on my insurance forms. I took a 2nd look, and showed her what she missed. She then told me that since there was no VIN # on the forms, it made the document invalid. I told her I could provide the VIN #, to which she replied that she already knows what the # is so I dont need to tell her, the documents need to. She also told me I needed a seal on the Title request that I was not told prior to coming. WHAT MORE DO YOU WANT FROM ME TO PROVIDE PROOF THAT MY CAR IS IN YOUR LOT!?? My ID shows my name, my insurance for my vehicle shows my name as the owner, the Title request shows my name as the owner. I broke down in tears asking for help. I just needed my childrens car seats. I asked if I could have the police officer that assisted me the day prior help get my personal belongings, and she said law enforcement can not help me. I left in complete distress with NOT A SINGLE OUNCE OF EMPATHY from Tara. My car was not repossessed, it was stolen. This woman is the worst. Just kept telling me to call the owner with questions repeatedly.

Good customer service from Jon H #82 who helped me this morning. Very nice and positive attitude. Very accommodating and I felt like he actually wanted to help which is something you dont get often from towing services. Well at least for me. Most are grouchy and they seem to hate their jobs. Quick and easy experience! Thanks, Twin Cities Transport.

I would never call them personally. They charge the most next to budget and hook directly to your control arms even if theres a towing point.

Super helpful, friendly, and understanding. These guys are awesome!

These people are criminals. The maplewood police turned over my stolen trailer to them when it was recovered. I had to spend more money than it was worth to get it back. Like all the other reviews say, they make it purposely hard to get the proper paper work to get your property out of their yard so they can rack up storage fees.

Horrible place. They steal the things and over charge. Are very rude and criminal

Easy transaction, i used their tow service, kinda pricey.

Worst people ever. I was in an accident, local PD had my car brought there. My insurance called the next day to move my car to a body shop, was told I had to sign a release. Went to sign the release, was treated like I was trying to steal a car. Showed my license, my current insurance card with the Vin# and my name on it, was told I needed more proof to prove the car was mine. Wentr home, got the tabs letter from the state, with my name and VIN#, was told great, now we need the declaration page of your auto insurance... WHAT? I am just trying to move my car to a different place, have it towed out. A sign on their wall states no insurance needed to tow out of there. I mentioned that and she said your car doesnt fall under that. Making it up as they go along. This company is a POS. I will never allow them to touch another one of my vehicles for any reason, chances are they will hold onto it as long as the can to get storage fees

Failed to dispatch truck in a timely manner, and I spent well over a hour waiting when they knew i was there ahead of time. Ended up cancelling. Poor performance.

Nice people. Easy to deal with, given the circumstances. Im sure theyre used to dealing with frustrated people.

Excellent service and great staff! Thanks

I was in a real tight spot when I blew a tire on my boat trailer on 494 without a spare. After my roadside assistance left me out in the cold, TCTR quickly assessed the situation and dispatched a flatbed to get my boat home. What should have ruined a Friday night for me ended up being one of the best customer service experiences I’ve ever had. Thank you Josh, John and TCTR.

Nice people. Fair prices.

Horrible. Unethical staff. My car was stolen and retrieve. Sent to the towing company at 8pm and they charged me for two nights as it hit 12am. 8pm to 12am is the same night! They say its two calendar days so they are changing me $247.17 ! Wow. This is straight up unethical. They want everything in cash so that they dont have to pay lots of taxes on it. Need to bring your drivers license, title, and insurance.

Great customer service.

What a bunch of c*#$s!!! My car was stolen and brought there. They called me and told me to come get it. I came and had to jump through a bunch of hoops to even get my car then they wouldn’t let me have it until I paid cash. Told me I couldn’t look at it or touch it until it was paid for. Wouldn’t let me get my insurance info out of the car (had to have my insurance fax it over). Wouldn’t let me check to see if it had any gas in it so now I have to bring gas and cash just in case.These are the people the troopers are using to tow your cars!!!#governmantcontract

Awesome.

Went in and got my vehicle out in less than 5 mins. Calm down and call ahead to see what you need to bring and how much cash you will be needing. They accept CASH ONLY.

This’s the worst towing company you could ever experienced the lady who is sitting front dest she is so rude.... I don’t recommended you if you need a towing.

Fast and friendly. The man who helped get my keys out of my car at caribou was really cool

Theves

Wayne did a great job towing my truck at 1am and was able to drop it right where I wanted.

Ok place it was clean car did not start and they let me use jumper cables

They are basically crooks. They tow your car and stick it in their impound lot. They towed my car when my wife went off the road in a snow storm. Now they want to charge me $468 cash to get it back. Low life amoeba slime basically sums up who they are.

Tried to call and get a quote but the lady slammed the phone down while I was telling my mom about the price. Sooooo rude.

Theyre crooks. Driver scraped side of my truck and claimed it was there before. Would not touch this business with 500 foot pole.

DOES ANYBODY KNOW WHERE THEY JUNK THEIR VEHICLES?

Went to pick up a stolen car the police had found. Got charged for 3 days of storage even though I got a call from the police at 11:45pm the first night I was charged for. I cant imagine the car made it there in 15 minutes and I was charged for a whole day. Ugh...

After my towing my stolen trailer, they wouldn’t release to me on a technicality even though the Oakdale police issued a release form for it. It’s shocking they can get away with this just to accumulate impound fees. What a bunch of scumbags.

The lady is super nice :D

Very good

The charges for your car being stored here after an accident are ridiculously high cruel and unnecessary. I would never volunteer to do business with this place.

Very friendly staff. Done quick and easy.

Very rude and disrespectful. Also tried to get over on me.

Quoted me for 78$ over the phone. Charged me 118$ That’s the American spirit!

My car was tow here from my car accident and luckily my insurance help me find my car for me and they close up early if your lucky they let you get ur car and drive in to get your stuff out of the car and they will call your insurance company to get your car to a shop or to the junk.

Really great people and nice building

I got my car back

Garbage

If they tow you pull all your stuff out of vehicle, they charge you for that also.

Horrible people Careless very rude

Good towing co

A long deal

Good place

Never wanna see them again

Really expensive.

Its an impound lot