My wife and I lived in a rental in North Charleston that was managed by Oak Trust Properties. We loved the location, but it became apparent that Oak Trust was not a great property management company for renters. Something to note, many of their positive Google reviews are from property holders who use them as a property management company, so this is a detailed review from a renter’s perspective.When we moved in, the dishwasher was broken and there was old food in the trash can in the garage. It caused the garage to smell terrible. A set of blinds in the kitchen were broken, and it was clear that Oak Trust had missed cleaning a few spots. They had left the outside dryer vent full of lint, which could be a fire hazard had I not cleaned it. There was a half inch thick of dust on top of the blades of the living room fan. This fan was very high up, so they probably thought it was too much trouble. It took them over a week to remove the lock box from the door. For the first couple weeks we had very little hot water. Apparently, Oak Trust turned down the water heater to save money while showing the property but forgot to turn the water heater back up. We only found out about this because the pilot light to the water heater went out, and the technician who serviced it told us, and fixed the hot water. Though the property management gave a rough initial impression, my wife and I were still excited to decorate and call it home.The neighbors were nice, and the location was great! It started to feel like home. We had two dogs, both of which required a pet fee. Many of the kitchen appliances were cheap and dated. The oven eventually died a few days before Thanksgiving, when we were supposed to cook for our family. I immediately called Oak Trust and begged for an oven, and even said that I was willing to buy a new oven if they reimbursed me. Thanksgiving came and went, and we were forced to use our small air fryer/toaster oven to try and cook everything. It really became apparent that communication was not Oak Trust’s strong suit, as they began to dodge our calls, texts and emails. We became worried that we would not be able to cook Christmas dinner. It would be another week or two before they installed an oven, however, this oven was also broken. After calling and explaining that the oven they installed was broken, eventually the cheapest oven from the local home depot was installed.I was offered a job opportunity in another state. We cleaned and completed our move. We still had the lease for over a month, so my family and I actually drove back about 5 hours to give the unit one final deep clean. We brought vacuums, carpet cleaners, and sprayed for bugs. We cleaned absolutely everything, including the spots that Oak Trust missed when we moved in. We fixed issues from the previous tenant just because we wanted it done right. We made sure to clean scuffs from the previous tenant. We even slept on the floor so we could roll the trash can back in after the garbage people came to pick up our used cleaning supplies. The house was VERY clean.Of my $1495 security deposit, I was given $360 back. A large portion taken was due to cleaning. Apparently, in the lease it states that the cleaning MUST be done by ONLY a professional company. Even though we vacuumed, and carpet cleaned, because it was not done by a company, it didn’t count. I asked them if there was any proof that cleaning was necessary, but they didn’t provide me any. They just said that the lease said you had to use a professional cleaning company. They charged me for flea treatment even though our dogs hadn’t been there in two months, were always on flea medication, and I treated the house myself for pests. I am literally an expert in insecticides, and the chemist for an insecticide company. They said that since it was not done by a company it didn’t count. Warning, their contract FORCES you to spend at least $450 to hire a cleaner/pest control or they will take it from your deposit.

Have used Oak Trust properties to rent out my property for almost half a year now, and have had a great time interacting with the staff. Did a good job vetting candidates and keeping me informed, as well as responsive to any inquiries.

Working with Oak Trust for the past ~10 months has been a great experience!! Theyre some of the nicest, most responsive people I have ever worked with and they make owning a rental property from out of state absolutely easy! The team there has a lot of great resources to offer, theyre very knowledgeable, and have always been super willing and eager to help take care of any problems/issues that arose with my property. (Including promptly cleaning up and turning over my house after problem tenants left when I started working with them!) I would 100% want them to manage any more properties I buy in the area.

I would like to say that hiring Oak Trust Properties to manage my rental property in Goose Creek, SC was and still is the best decision Ive made 15 years ago. They are a great company of property management team that would only look after the benefit of their customers and take care of their property. Oak Trust Properties are the most professional in the business and that is why I give them a five stars rating today because they deserved it. I want to shout out Klarissia Barnett who currently manages my property and many other team members who handled my property in the past. If you need assistance with managing your property in the Charleston, SC Oak Trust Property is your best bet.

I have rented a home through Oak Trust Properties for 3 years. Throughout that time, Rachel Knight was my property manager and I could not have been more pleased with the service and attention I was given over these years. I did not have a need for too many maintenance requests, but when I did she was extremely quick to respond and connect me with a reliable vendor, handyman, etc. For example, my mailbox lid broke, which was not a huge deal, but the entire box was replaced within 24 hours. That was impressive. My AC had a problem last summer and I received same day service from an AC contractor, which is critical living in the South. As someone who prefers to rent instead of own, its always been extremely important to me to not only find the perfect home, but also the perfect property manager. Rachel is top notch and I was not surprised at all to see that she is now Director of Property Management at Oak Trust Properties! Thank you Rachel and Oak Trust Properties for 3 stress-free and wonderful years!!!

My husband and I have been renting with Oak Trust for almost two years and have nothing but good things to say about them. We have communicated directly with Rachel Knight and she has always been quick to respond and very helpful. In that time we have never had to put in a maintenance request so I cant speak to that process, but obviously thats a good problem to have. Their online system is easy to use and the rental/lease process was easy too.

The team at Oak Trust have been great to work with. They manage a property for me and have been so easy to work with, professional and always responsive. I am grateful to Kelsie and the team for making this process seamless. I always recommend them to anyone who asks.

Rachel has been a huge help while moving into our new home. We had one maintenance issue right off the bat, and she had someone to us the very next day. She has been pleasant to work with and quick to respond!

RENTERS BEWARE - STAY AWAY FROM OAK TRUST. 0/5 stars. Swindled security deposit. Poor property management. We unfortunately had to use Oak Trust for a time sensitive relocation to Charleston with little availability elsewhere. The house we rented was in poor condition with dated malfunctioning appliances already as evidenced by our move-in inspection photos but livable for a year (dents, scratches, holes in walls, broken doors, windows & locks, unkempt yard, dirty frayed carpets, cracked hardwood floors, mold & mildew bathrooms, etc). We did our best to take care of and maintain the house, more so than had been done in years - On annual inspection, Oak Trust even noted Thanks for taking such great care of the house! and offered us a lease renewal. Before move-out we went through the checklist meticulously and made sure it was all done - we followed THEIR OWN INSTRUCTIONS and USED THEIR OWN PREFERRED house cleaning, pest control, and carpet cleaning companies listed - $175 clean, $150 carpet, $125 pest. When we received 1/4 of our security deposit back, they ended up charging us for EXACTLY THE SAME SERVICES WE HAD ALREADY JUST PAID FOR, AND MORE. They charged us $100 to move an old dryer from the garage into the house WHICH IS WHERE IT WAS WHEN WE MOVED IN & NEVER USED IT. The made-up charges go on and on and ON - $50 for lightbulbs that had already been replaced by us the day before move-out inspection, another $50 for air filters, etc. Let all of the other terrible reviews OakTrust has received from multiple renters speak for themselves - we are trying to save you from a nightmare. We have been renters for YEARS and have always received full security deposits back with praise for taking care of properties. This company is slimy. DO NOT RENT FROM OAK TRUST.

I live on the west coast, and found Oak Trust Properties while looking for an investment property in Mount Pleasant. I was just trying to plan ahead, but actually got more than I could have imagined.I consulted with Keith during the entire property search period. Any listing we were considering making an offer on he detailed exactly how much he was certain he could rent it for. It was incredibly helpful.He was proactive and checked in with me more than my realtor during my property search, and not in a pushy way at all - just in a helpful above and beyond good quality service type way.I work with two other property management companies for investment properties (not in SC), and they have nothing like the guarantees you have in the contract with Oak Trust. Oak Trust is by far the best property management company Ive worked with.I highly recommend them!

Hiring Oak trust properties was one of the best decisions I could have made in making my house a rental property. Rachel was super helpful. I had to leave town fairly quickly due to work and they were able to help coordinate some final services to make my house ready for the market. Even better, my house was rented within 3 days of being on the market. Rachel and Oak Trust as a company are incredibly professional and responsive whenever I have a question about something and that is a very calming feeling being so far from my property. Do yourself the favor and hire them.

Communication is excellent, we applied for a property and they kept us up to date every step of the way. We frequently received updates, and were able to secure a house we loved! They were professional and super friendly!

Honest review.Oak trust has potential. They have military benefits and a decent sized staff. Its not perfect and has some contractual obligations I dont agree with completely. However the arent unreasonable either. Taking into account the fluctuating housing market, standard contract limitations and covid mandates in regards to housing, you have to have thick skin to be a property manager right now. At the beginning I would have rated them a 2. However after looking deeper into the difficulties they are dealing with now, Im rating them a 4. My property manager is/was Kelsie Martin and as a property investor I would love to work with her again. Her professionalism dealing with conflict is something to be admired. Even when dealing with me upset, she remained a professional. I would use oak trust again because of her.

We love Oak Trust! We currently use them for our rental property and they have been the most helpful team. When things were slow to rent, they always added additional photos, video tours, and more. They did all they could on their end and got the property rented!We are so happy with the Oak Trust team and LOVE Rachel! She has been phenomenal to work with!

My experience with Oak Trust Properties has been wonderful. They made my introduction as an owner easy, simple, and fun. I highly recommend asking for Marie Howard. She has been honest, upbeat, and always keeps me in the know! She goes out of her way and does whatever it takes to get the job done. Gives excellent advice and knowledge. I appreciate Marie and Oak Trust Properties for everything they do. They make renting a home easy no matter what happens or what circumstances may arise. Now if only everything else in life could be this easy. :) Thank you Marie and Oak Trust Properties!

Not only did Oak Trust manage our home while it was a rental for 3 years, but they also sold the house extremely quickly - a cash deal before we even put it on the market!! They made the transition between the rental to the sale so smoothly, I am in awe! Being a military family, we had to move out of state and couldn’t be happier or more confident with the service, professionalism and detailed and speedy communication they provided! Their vendors did great work with repairs and maintenance at reasonable to low cost.Marie was our property manager - she was quick to get estimates and took time to pay attention to details, make sure the work got done, and communicate with us as first time homeowners and the tenants - all with professionalism and a personal/compassionate touch. There’s a delicate balance between owner and tenant and we felt she mediated that extremely well.Stephanie Mount was our broker - very knowledgeable, again her attention to detail was amazing and she was able to explain the listing and sale process to us in a way we could understand as first time sellers. Her speedy communication was extraordinary and she was on top of everything, making sure last minute repair work was done before the buyer’s home inspection, and also communicating with the attorney so that everything moved along seamlessly. She is to thank for negotiating the best deal we honestly could have hoped for!I’ve read some of the other reviews on here, and honestly they seem like anomalies. Or, homeowners maybe sometimes don’t have realistic expectations of the owner responsibilities and costs that go into the upkeep of a rental home. You may have wear and tear of costly items (HVAC, ugh!), tenants that cause some damage, some never complain or ask for anything, some have accidents like overflowing toilets!! It can be very frustrating (and expensive!) for a homeowner when things like that happen, but Oak Trust was excellent at minimizing those unexpected costs and walked us through our options with sometimes multiple estimates. When you can’t spend the time to manage your own property, or you’re not handy, or you’re not around to do it - I can’t imagine a better company to take care of a rental home than Oak Trust. They have connections with reputable and reasonable vendors. Who wants to deal with all of that anyway! Life is hard enough as it is when you work full time or have kids - or both!! Or, your spouse is deployed and you have to manage all of that yourself! Oh, and their fees are extremely reasonable!! Especially with all of the work they do and their expertise!!Like I said - can’t imagine a better company to entrust your investment property! I would recommend them to my own family!

Great management company! Very responsive and easy to work with. Absolutely recommend!

The Oak Trust team is definitely top-notch. Keith helped us get setup and answered any and every question I threw his way. Rachel manages our property on a daily basis and she is an absolute pleasure to work with. Weve been with them for a year now and our current tenants are resigning their lease. It has been smooth sailing and I cant thank them enough!

We hv lived at the Battery in Mt Pleasant, SC, a gated condo prop managed by Oak Trust Propertly, for over 3 Yrs. now. Rachel is an exceptional Mgr - responsible & professional --any issue we hv encountered has been taken care of quickly &. communication w/us is on- going throughout the repair process.I def feel comfortable recommending Oak Trustto those that r in need of a prop Mgmt company.

They are very professional and they answer all my questions on time, I will recommend this company!

Oak Trust Properties was instrumental in guiding us through the process of securing a home, they were very responsive to all questions and concerns that arise when you are looking to rent a new home. Oak Trust Properties have a wide range of homes for rent (as that is what we were in the market for) with plenty of amenities and good price point!Samira and Colleen were amazing .. we truly appreciate how professional, detailed and the quality of care we received from them. We are very grateful to be part of the Oak Trust Property Family.. Shannon & Delvin

My husband & I LOVE Oak Trust ! I myself have been with them for 5 years now, and when my then fiancé & I decide to move in together they were super helpful. Throughout both moves they’ve been super accommodating, even when I’m being a pain mid- moving ! Thank you Rachel especially !!! You are a rockstar !

John Hughes and Oak Trust properties was very professional, responsive and helpful during our search for a rental property. Although we wound up renting a unit outside their portfolio, the way they do business makes it clear that they run an excellent operation. I wouldnt hesitate to call on them again.

I live out of state and have had Oak Trust Properties manage my rental property for past 3 yrs. They managed all aspects of my rental from finding tenants quickly, to informing me immediately of any problems or repairs needed and handle all aspects with their vendors or my own.. They are very flexible, professional and I have complete trust in them and peace of mind. I would recommend them to anyone. Keslie responds to all my emails/calls within hours and has been a joy to work with!

My partner and I worked with Samira at OakTrust Properties in securing our rental property. She was highly communicative, responsive, and professional throughout the process. I loved working with her, and I look forward to moving into our property!

We rented a house through Oak Trust Properties when we moved to the area from New Jersey. We figured wed rent until we found a house to purchase. After owning our own home for 30 years, we were surprised how much had changed in the rental process. Marie, our property manager was awesome!! She helped us navigage through it all and was always available for any questions we had. We had a couple of repairs that were required and the app made it super easy to put in a work request. The work was always completed in a timely manner.

I have the BEST property manager EVER! She answers requests in a timely manner, she is personable and best quality yet.... SHE LISTENS!!! She keeps the property maintained, and the service team at Oak Trust is amazing! If you are looking for a managing agent for your property- Oak Trust is the perfect team! AND- the website? Easiest to navigate and make payments or place a work order- I love it! For all your property management needs, Marie Howard is the BEST!!!!!!

So far so great. Seem like the most professional and innovative company I could find. They accommodated my special requests for my property and promptly respond to my emails and concerns. Will recommend.

Read the lease document throughly.I havent rent in couple of decades and a lot has changed.1. Pet fee is about $250/pet and is non-returnable2. You are required to hire professional service for pest control/flea spray and cleaning service when you move out. They have a list of businesses that they recommend. We used them and have no issue.They were very good about getting service people to come out.

The worst management company ever.We moved into a house that was a DUMP. Our property manager just told us to note everything, so we did...they have such a high staff turnover that this property manager no longer worked for them. Obviously the same rules do not apply with everyone because they took our entire security deposit because I guess the new property manager had different rules!I would not recommend this company to anyone

As a tenant, this has been by far the best experience Ive ever had with a rental company. They are very responsive to maintenance requests and even schedule power washes and paint touch ups without us asking! Im not likely to ever rent with anyone else! Marie is amazing!

I had no worries about my rental property in Summerville. I lived in Pennsylvania and they took care of everything. If there were any issues at the house they immediately left me know. I would highly recommend them!

This company is great! Very friendly and responsive. Our property manager has done an outstanding job of taking care or the home and was able to find renters very quickly. They will definitely take care of your home!

Great people to deal with they handle things when they come up and just let you live your life as they don’t bother you unless you need them. Great Company to work with as Amber was a huge help.

Rachel always responded promptly and professionally with any and all questions/problems and resolved everything quickly. Would definitely use her and Oak Trust if I was renting or wanted to rent my property.

We are a local business called Green Machine Lawn Care Services. This office started using us right off and have been so pleasant to work with. Work orders come in, we get the work completed, we send in before and after photos along with the invoice and next thing you know we have been paid.The people in this office are such a pleasure to work with and they are quick to respond to any questions we may have as a vendor.Thank you all for your business!! We greatly appreciate you all!! Have a wonderful day/week!!

One of the hardest and most unappealing things about adulting is moving! Kelsie took a LOT of stress off my shoulders. Her professionalism and customer service for fantastic. However, her prompt responsiveness was superior! I had tons of questions, and patiently answered every one of them. Even when she didnt readily have an answer, she made me feel like I was a priority and got back to as if I were only client. For that I did in fact receive 5 star service! I enjoyed closing with Oak Trust! Ask for Kelsie Martin!

As a new agent in Charleston, its always nice to find a property management company who cares about the homes, clients, and residents they service. Rachel is someone who I would highly recommend to help anyone looking for a rental property!

I received a referral to this company from a fellow servicemember. Excellent service so far! They got my house rented within 30 days during one of the most challenging times of the year to do so. I look forward to writing another review later on down the line detailing the service they provide while I am stationed overseas with the Navy. Thank you Oak Trust!

Kelsie has been awesome ! She’s been responsive with any questions or concerns we’ve had, professional and kind. I’m glad we chose to rent our home out through oak trust !

OakTrust Properties has been a pleasure to work with. Their team is well organized and always has a solution for anything that may arise! Thank you OAKTRUST!

This was one of the worst experiences I have yet to have in real estate and property management. Would not recommend using Oaktrust for any out of town relocations. Not only did my experiences begin with horrible responsiveness but it ended in poor customer service buy John Hughes who stoped responding to me in the middle of a conversation after I had driven from Atlanta to Charleston to view a home, to Colleen Brown who consistently mislead and misinformed with details and I misinformation she gave. The worst of all being the Broker of the firm Stephanie. In addition to these problems I have now been waiting over 3 weeks to simply get a refund on an application fee! Highly DO NOT recommend for Leasing or Buying in the Charleston areas!

Totally awesome to work with!!!!!! Klarissia and the team make owning a rental property so easy. I have rental properties in other states and I have to be more involved than I have time for but at Oak trust properties for almost all of my service with them I only called them one time and that was just to ask them to help me sell the property and Stephanie is on the job already. You will no go wrong if you choose this team at Oak trust properties.

I worked with Stephanie and this company for many years, I’m very happy with their service.Stephanie is great person and she’s very helpful and care about the clients.

We rented a townhouse through Oak Trust Properties for three years. We were never a day late on our rent, maintained the property as if it were our own and made very few maintenance requests. We were charged some exorbitant fees (that were taken out of our deposit) when we moved out. We disputed those charges and, to Oak Trust Properties credit, had those charges refunded after a review by them.

We rented from oak trust for a year and a half. Kelsie was great to work with!! She was always very responsive and friendly. When we were building our new home, we needed to extend our lease. Kelsie was able to talk with the owners and negotiate a situation that worked for us both. Definitely recommend working with her!!

The team has consistently shown professional attention to detail in regards to every aspect of making sure our house rental was everything we needed. The made the process as easy and stress free as possible!!!

A very trustworthy and prompt group of people!! I’ve had several interactions with them, they simplify things and are great with communication.

Do not rent from this company...they will rob you of your security deposit. I had a great experience with this company until I moved out. My move out inspection was conveniently rescheduled to the last day of the month which meant I could not go back to take care of any of the issues on my own. They hire vendors that overcharge for their services and subsequently it gets passed on to the tenant. I pleaded my case to their request for secondary review of security deposit council. Of course nothing got resolved since they are all in cahoots together to rob people. They even charged me $150 to coordinate work orders on top of all of the other frivolous expenses including $40 for 2 light bulbs (they all worked when I moved out), $75 to replace air filters that were already provided, $35 to remove a magnetic curtain rod, $145 for carpet stain removal for 2 bedrooms that I had already paid to have professionally cleaned. There were scuff marks (not holes) on two walls and I was also billed to have those painted as that was not normal wear and tear per the management. After multiple emails and phone calls, nothing was resolved. After my inspection, I was told the property looked good and then I got my security deposit in the mail and it was almost half. Please do yourself a favor and keep looking for another company if you want to rent.

Has been an absolute pleasure to lease from Oak Trust. Everything from my initial application, the duration of my lease, to my move-out, was smooth and professional. Online tenant portal is very helpful too. I have seen the good, the bad, and the ugly through rentals with various property management companies over the years and Oak Trust is definitely ahead of the pack. My Property Manager Marie was a pleasure to work with and always super responsive to any questions or concerns. Top notch across the board.

Wow! What a great experience. I had so many questions and sent so many emails and every single question and email was answered promptly and fully. Not to mention, our house rented after only 2 days on the market for the price we asked. Super satisfied with this company and how they do business!

The staff has been extremely accessible, even with no face-to-face contact during COVID. The managers are very responsive and communicative. One manage in particular, Marie, work with us to get us moved in to our new apartment in less than 24 hours after viewing the property.

I rented from Oak Trust properties several different times. I highly recommend renting from them as they provide impeccable customer service and their properties are in great condition.

I did not rent from this company, but I did spend several days speaking with John about a property for rent. He was very quick to respond and always answered every question I had without issues. I appreciate the fact that he did not make me feel stupid for some of the questions I had (I have never rented through a property management company before) and when I told him we had chosen another route he was very nice about it. If things change in the future I will definitely keep them in mind. Thanks for being so nice!!

I reached out to them at the end of May about a property we were going to put on the market in September. We did a zoom meeting so he could see the house and see if they wanted to be the property manager and to see if we liked them. I asked him on that call if they had vendors they used for repairs, and if they did, I wanted to make sure I had the option to NOT use them as I had had bad experiences with that in the past. He said that was absolutely fine. We went ahead and signed the paperwork, it would be listed beginning of sept for an oct rental. Mid July I reached out about pics and whatnot so we could be ready come sept 1 to list it. They said they were canceling the pics bc of covid. I explained that if we were going to wait for covid to be over, we would get the house rented next year and that wasn’t acceptable. I also explained that I used to do real estate photography and I could do that if it sped up the process. He said that was great and he appreciated all of the pics I took.....so we scrubbed the house and did all of the lawn stuff and took the pics. First week of sept gets here and I ask about listing it. He says nope, we will wait until you are completely moved out of the house (we were but had a few things left behind) so we can take pics and stuff. I explained that that was not the deal we had agreed on and I took pics for them already. They didnt care and waited to list the house and took new pics. I personally like honestly and like people to be real with me and to not waste my time. Clearly he was being nice and being fake when saying he was fine with me taking the pics. Side note- they also wanted us to list the house for less than I wanted and we did get it rented at my price within 1.5 weeks. So they changed the locks in the house (which is in the contracting but doesnt list a price, I assumed it was included in their crazy fees in the first month and its not). Had to pay an extra $100 for them to change the locks. Their fees are high compared to other companies. The new tenants wanted the shower to be recaulked, they were going to send a repair man out without permission and charge who knows what for that.....so we explained that several times we were told we did not have to use their vendors for any repairs and we would get this fixed. Now that they had received their money from our first months rent, everything changed and they said we HAD to use their vendors and they would not do business with owners that wouldnt use their vendors. I should also say that we had an email from Keith saying we did not have to use their vendors along with the conversation on the zoom meeting and they did not care. So they got at least $800 from us in their fees for the first months rent and everything changed. We dropped them about a month ago or more and we just got an email today saying they had just found the garage door openers for the house and they would mail them to the tenants today.....I asked why on earth those had ever left the house to begin with?? They did respond but the answer isnt worth putting on here. Dont use this company, find another that is cheaper and will value your money and value their word.We also have solar panels on the home and asked them several times to make sure to put that in the add. When the add came out for the home there was nothing on there. I had to beg again for that to happen. I want a company that helps stress go away, not add to it!!!Scott Properties is working well for me!

From day 1 Rachel Knight has been awesome at Oak Trust Properties. If anything needed attention she would notify us to let us know someone would be out to address the problem. Awesome company. Rachel and everyone at Oak Trust Properties are the best. Give them a call if your looking for a place to live.

Rachel at Oak Trust has been our property manager for a few years. I highly recommend working with her if you get the chance!

McKenna and Marie have made renting a breeze! We were planning a cross country move and were hesitant about signing a lease without seeing the home ourselves or talking to an agent in person but all of our fears were erased with Oak Trust! They have beautiful professionally shot videos of many of their homes online so you feel like you’re really seeing everything yourself. Once we found a gorgeous rental, McKenna kept me updated and informed throughout the whole application process and Marie has checked on us from the moment of our move in day to make sure everything was perfect! They both made it a point to make us feel comfortable enough to come to them with any question and we feel so grateful and excited to be renting with such a great team!

OakTrust were a pleasure to work with. They were quick and responsive in handling any issues with our renters, cooperative in getting repairs done and professional in representing us to rent our units.

This is by far an exceptional property management company. They have been managing my property for 2 years now and have done a wonderful job. My manager Rachel Knight is thorough, detailed and responsive. I couldn’t ask for a better company and representative. ❤️

Absolutely fantastic service. We moved into a property a month ago and have loved every second of it. The place was in great condition, clean and everything worked properly. Our Property Manager Rachel goes above and beyond to service all our needs. I do not have enough kind words for Oak Trust Properties. I highly recommenced to anyone searching

We looked at a few of the properties they have to offer, specifically a 5 and a 6 bedroom houses. Throughout the whole thing, the agents were professional and clear. There were no hidden costs and they were constantly assisting with questions quickly. Absolutely recommend them

Colleen and Kelsie have been absolutely amazing to work with and I highly recommend Oak Trust Properties as the go-to property management company in and around the Charleston area. As an out of state investor, I have complete trust in Oak Trust Properties to manage my rental property. From quick responses to emails, to weekly updates on tenant interest in vacant units, to a fast and affordable maintenance team, this company has gone above and beyond and has blown me away with their customer service! Ill definitely be using them for all my real estate purchases moving forward and I suggest you do too!!!

We hired Oak Trust to manage my property from April 2017 to End of May 2020 while I was on military pcs orders. I would say the service was overall punctual while they managed my house, a service which was provided by Kelsie Martin my last 2 years. We were preparing to put my house back on the rental market when my orders came in and we were coming back to the area. Understandably they ended out agreement but did not leave the house in the same condition that was handed to them. The only service performed by them prior to was finding someone for me to paint the house, ($6000) which was spectacular so kudos to that. That however was the only bright spot to this turnover story.While I was deployed my wife immediately asked for the key so that we could access the house and install a security system to at least protect it while it was vacant until we could execute the orders. They sent out my key via the US Postal service with no tracking. They would later install a drop box so we could access our house when it never showed.Upon my wifes arrival to the house was our first glimpse into just how much care Oak Trust gave my house with the choice of renters and their policing of them.We were in fact made aware that the renters were slobs, rough with the house, but they were not causing permanent damage, which we have all the emails including grubby pictures... nothing a cleaner cant fix.Upon move out the previous tenant obtained cleaners which was inspected by Kelsie afterwards. When my wife gets there we start seeing damage that was allegedly inspected and undoubtedly seen by Kelsie 2 weeks prior when our house was returned to us. Included pictures, window sills and bannisters chewed, dog slobber on windows (dogs were part of rental agreement,) soap scum buildup still present in bathtubs, toilets clearly not cleaned ever, serious accumulation of dust on vents, ceiling fans and lamps, cob webs, dead bugs, filthy all over. Mold was also starting to take over the refrigerator because the door was not left open after power was secured after we transferred it back in our name The pool fob and garage openers gone, and most glaring of all, all of our window treatments were gone. To their credit the carpets were decently cleaned as that was the only thing Kelsie made them do again. Total I received back of deposit: $675When we contacted Oak Trust we were told that the dust and grime was a result of the fact the house was vacant for a couple months at that point (fair to an extent, it didnt explain the soap scum buildup.) They also told us that ALL of our custom drapes for the house were destroyed (contrary to emails saying only ONE was in poor shape,) apparently they threw them all out (when they werent the managers to throw out), The fridge was also our fault since we could obviously get to our house to get the fridge door open when our keys are lost in the mail.Fast forward to October and now we are moving into the house. $275 for the cleaning services again (props to Ocean Moon cleaners... A recommendation from Kelsie.. $2500 on new window treatments to replace the trashed ones since we now live in a fishbowl that has no privacy, and now are finding the slew of things oak trust missed on closeout that should have easily been found, standing water leading to mildew in the dishwasher, chewed transitions and discoloration in our hardwood floors, broken spindles in the stair bannisters, missing fence panels, 3 full trash cans behind the house.To say Im disappointed with my time with Oak Trust is an understatement. Originally I recommended them to friends. I will now be warning all the military homeowners I work with looking to also rent their homes. Beware of Oak Trust and if you use them, dont expect to get your home anywhere near how you gave it to them. Their vendors they use are great, but their managers have poor attention to detail which leads to poor renters not being held accountable for their negligence. No this is not normal wear and tear, many of this was permanent damage.

Everyone Ive met or talked to is super friendly!

I am very pleased with Oak Trust Properties. Rachel and the staff are warm, friendly and always accessible. Rachel is very organized and consistent in her reporting. The team is aggressive in their approach and very conscientious to keep my unit rented. I really appreciate that. They really deliver what they promise. Their input of how to improve my unit and make sure my unit meets the renter’s expectation has been extremely helpful.

Oak Trust has been fantastic to work with! After an exhausting and unfortunate experience with another management company, it was a fresh breath of air to turn the reigns over to Keith and Marie who have been nothing but honest, helpful, and responsive. I am grateful to have them as my property managers!

Oak Trust Properties in one word - AMAZING! The property was clean and ready - everything was perfect for our move-in! Moving is stressful, but I must say Kelsie and the Oak Trust team have been wonderful and have made our transition much smoother than ever before. Thank you for all you do! :)

I have been traveling and renting from properties for years and even rented my own home via a property management company. I have never encountered one that required the place to be professionally cleaned prior to moving out nor doing shady business practices. The company charged me $57.50 for a window blind that should have been $20.00 at the most at any store. They also charged for carpet cleaning with an enzyme due to my pet. I gave a $250.00 non refundable pet deposit which I assumed (incorrectly) was for cleaning upon my vacating the property. When asked about what the $250.00 fee was for I was told for us letting you have a pet. Really so I just paid you so I could keep my dog. They also charge $37.50 for light bulbs and $18.75 for an air filter that I had changed just prior to moving out. They said it was all in the lease that I was responsible for the light bulbs and the air filter. I have yet to find it. I understand that the cleaning was documented in the lease and I should have read it more carefully prior to turning in the keys. I did ask three times to different members of staff in the management company if anything else was required. All of them said no. That is just shady, why did they not ask about the cleaning receipts or handed me a check out list. This seems very shady and lying by omission. Please make sure that you sign the lease and request a walk through with them prior to leaving. I really do not like when people obviously take advantage of others and I feel that this is what they do when they request all these items but do not give you a check list when you ask if anything else is required.

Marie has been an amazing Property Manager. She is always timely with her communication and correspondences with us about our house, plus the company guarantees that they will answer any and all questions or the management fee is waived that month. I cant speech more highly of this company and Marie.

Managed my property for 3+ years and has always been top notch. Not a single negative thing I can think of. If you’re in the money making business then this is the business you need to do business with.

We serve Oak Trust as vendors and we love working with them! They have such a friendly office staff and they are always striving to deliver their tenants the best service. Thank you for working so well with us!!!

One of the best companies Ive worked with in a long time. Liz helped me secure a rental house while I was out of state and had it ready to move in once I arrived. Easy online information and payment. Good communication throughout. Id rent from them again. Liz was a great agent.

Our property manager Liz has been great to us. She always responds promptly and and answers any questions we have. Shes also great when setting us up with any needed maintenance. If we need anything shes always on it. We also had to rent online sight unseen because we were moving from Texas over to Charleston on short notice and they worked with us to get approved and get all the paperwork taken care of.

I am a first time renter with Oak Trust Properties, and I have to say their level of service is second to none. Liz Nelson deserves 5 stars for her attention to detail and effective communication during our entire process. She helped me find exactly what we were looking for and always had a warm smile. I highly recommend Oat Trust Properties for any and all Real Estate and renting needs...make sure you specifically asking for Liz! Top shelf company!

I have had excellent experience with Oak Trust Properties and my property manager Rachel. I live far away so it’s very important that matters are handled and she’s is on top of everything for me before I even have to ask. They also do periodic property inspections to ensure the tenants are taking good care of it which is reassuring. If you’re looking for a rental property as a renter or looking for a company to manage your property, I highly recommend Oak Trust.

We have had Oak Trust Property Management caring for our condo since the spring of 2019 and we are very pleased with their services.Property managers Liz and Patty are outstanding in their attention to the little details that are so helpful to owners.Both Patty and Liz have taken great care to ensure that we know what is happening at our condo even when we aren’t there (we live in a different state).Earlier this month, we visited South Carolina and my wife left her sweater in a restaurant near the condo.Unfortunately, we won’t be back for a couple of months. When she heard about the problem, Liz quickly volunteered to get the sweater from the restaurant the next time she checked our condo.My wife learned yesterday that Liz picked it up and the sweater is waiting for her!It’s that willingness to help, to go above and beyond what is expected, that we so appreciate about Oak Trust Property.Southern kindness is also in abundance! We are so pleased with the support we receive from Oak Trust, and Liz, you are exceptional!

Kelsie is friendly yet professional in all matters. She responds in an efficient manner and takes care of any issues promptly. She is very reliable and I appreciate her thoroughness. Thank you Kelsie!

Rachel was wonderful from start to finish! Always responsive, pleasant and very easy to work with. Highly recommend!!

Rachel did a fantastic job in assisting us with finding a rental property and was amazing with helping us thru out our lease. Any questions or concerns we had, she addressed them promptly and with 100% satisfaction. She without a doubt would be the person I would use if we ever considered renting out a property as homeowners or renters.

I have been working with Oak Trust Properties for many years now, Klarissia & Rachel are very pleasant to work with, polite, and very responsive.

Oaktrust property was there for the entire process between helping me find, evaluate and rehab a property all while I lived on the other-side of the country. I cant thank Liz and Keith enough for all the help they provided. Id recommend them to anyone looking for a well established trustworthy property manager.

This is by far the best property management company I have ever delt with. They respond to the requests of problems in record time and they are fixed the first time. The company that had the property when I first rented it took forever to come and it usually took them two or three times to get the job done. Marie is the person that handled my house and she is superb!!!

Everyone Ive talked to has been so helpful. They were GREAT at communication. My husband and I were moving from Augusta, GA to Charleston and we were trying to find a great property from afar. Oak Trust Properties made the process so easy and were so grateful for their help in our transition!

Oak Trust has provided awesome management for our property for over 5 years. Our management team has been available and quick to respond to any issues that we have had. Their team and management process has makes them one of the best in the Charleston area. Definitely check them out if youre looking to rent or have someone manage a rental for you.

My husband and I live in Australia, however he is a Charleston native and we plan on purchasing a rental property in Charleston in the near future. We will definitely come see Liz at Oak Trust Properties to help us manage this property! We have dealt with her in the past and would trust no one else to take care of things while we are abroad. She is knowledgeable, friendly and really goes to bat for her clients. Highly recommend Liz for all your property management needs!

Our experience with Oak Trust Properties has been amazing. We loved how they kept everything simple, paid close attention to detail and worked in a timely manner. Kelsie Martin was very friendly and responsive. I would definitely recommend Oak Trust Properties!

Wonderful company to work with! Rachel Knight is an amazing property manager and our company has enjoyed working with her! Rachel and the rest of the team at Oak Trust Properties are not only diligent, but also very prompt and courteous in all that they do. We couldnt have chosen a better company to work with.

Good Afternoon!It was a great pleasure to meet with your team at Oak Trust today and discuss how we can help better serve your communities it is our duty to build a great relationship and strong work environment. You ladies go above and beyond in what you do.

We have had a wonderful experience working with Oak Trust Properties. They are attentive and friendly. Liz has been our representative. She has been warm, helpful and easy to work with. Oak Trust Properties is a high quality company. We highly recommend them!

Renting with Oak Trust Properties has been a fantastic experience. I have never had a more accommodating and attentive property manager through all of my years of renting than I have had with Oak Trust. Patty has went above and beyond to ensure that my home met all of my expectations and that my family had everything we needed for an easy transition during a very stressful time. I would highly recommend Oak Trust and Patty to everyone I know and anyone looking for a new rental.

At a time like this it saddens me to see that Realtors are still taken in application fees for homes are apartments that they know that they have all already rented are have several applications pending and Oak Trust Properties is one of them. My application was denied in within to hours of applying. Its all a money thing when it come down to these Property Manager. Its just my opinion!!!

We have worked with Oak Trust for the past 3 years and have really enjoyed the level of customer service provided, genuine care for our property, fast communication and friendliness. Elisha G. was great, always answered the phones very happy and ready to answer any questions. We would highly recommend Oak Trust to anyone. Thank you Elisha, we really appreciated working with you.

My roommate Jessica and I recently moved out of one of the properties rented through Oak Trust and we have to say how impressed we were with how easy Rachel and the team made our move in, work orders throughout, and our move out process. We forgot a few items on the list they gave us and we received our security deposit with fair deductions quickly. Our entire tenancy was a breeze and we will miss living in South Carolina!

I have been working with oak trust for about 2 years now. I struggled a little bit at first with them as there was little communication when the property manager I was working with left the company and I wasnt assigned to somebody else. However, when Rachel took over my file, she has been incredibly attentive and patient with my needs as an owner. I have worked with a few people at this company, and they all seem to do a satisfactory job, but I have had struggles with a couple of them. I am leaving a 5-star review because I believe that Rachel provides that high of quality of service and I have enjoyed working with her.

This is an awesome Property Management Company! A great group of people who are willing to go the extra mile for you! They work hard to find the best place for your rental needs and quickly take care of any issues that arise. I would highly recommend Oak Trust Properties when searching for a place to live!

Our experience with Oak Trust Properties has been exceptional. Needing to move out of state, we were looking for a property management firm, that would provide worry-free management, and Oak Trust has exceeded expectations. The whole process to have the house rented took less than a month, and it included helping getting the house ready to market, marketing, and screening prospective tenants. Kelsie has been doing a fabulous job managing the property, including maintenance, responding to tenants’ inquiries, and keeping us appraised of any issues and concerns. She is prompt in responding to emails or calls, and provides accurate and concise reports. Thanks to Kelsie, we can dedicate our time to other important things and not worry about the rental property.We would recommend Oak Trust Properties any day.

I came to Oak Trust after leaving a really bad experience with another company. I have so far been pleased with this change. There are a few minor changes I would like to see with the management of my property, but overall I’ve been happy with the switch. My property manager is a different one than I started out with and she introduced herself to me when she began at Oak Trust. Once she was settled in, we got to know each other (via emails) and I have been comfortable asking for for her assistance and opinions. She is very responsive and seems as if she is looking out for my best interest. I hope this continues!

Oak Trust Property management should be an absolute last resort. After several buyouts & consolidations Oak Trust Properties is the company I was stuck with. Industry standard is 10% of rent collected and that is absolutely fine. However, with less than a month’s notice they added an “accounting fee” that owners must pay. I’m not sure what your company chooses to do with the proceeds you earn but not sure why you need to add an “accounting fee” without amending an agreement to manage a property.Below are my concerns regarding the closeout of my property that I expressed directly to the “Broker in Charge”. Do not allow this company to manage your property, unless you want it to be destroyed by tenants.First off, the property was in disarray. When was the last on-site inspection completed? Second, when I asked Colleen about the difference in the final quote from Carlos, I specifically told her to let me know what the difference was between the remaining security deposit so I could pay Carlos directly for the amount due. The next thing I know, the remaining deposit was dispersed to us with no explanation except that “you were closing out” our property. I also told Colleen I wanted the difference from the tenant. It doesn’t matter what the amount is, I paid your company to manage the property this includes holding the former tenant accountable since the lease or month to month agreement in my case was made with your office. I just think that if you collect 10 % of the rent and an accounting fee at the end of a calendar year my property would not have been in such poor condition at the end of the tenants lease. Especially when some items were definitely working and not damaged when the tenant moved in.WALK AWAY FROM THIS PROPERTY MANAGEMENT COMPANY... ACTUALLY RUN!

As a real estate agent and having previously been in property management, I understand the importance of and recognize competence in a person nearly as soon as we meet. Liz Nelson embodies not just competence but kindness and compassion, as well. A true gem in this profession!