I took my car to Berman Infiniti in Niles to get a recall taken care of. They were great as far as picking my car up and dropping it off when it was finished since they were not able to get me a loaner, but at the end they gave me a $2,400.00 list of maintenance and repairs that I needed. I had just had an oil change and inspection 2 months earlier and none of these items were on the radar of the technician that serviced my car. So I took my car somewhere else a month later to see what needed to be addressed. I got a call saying the key for the tire locks was missing and I needed to call the last place that serviced the car to see if they had it. I called and explained that I had been in a month ago and my tire lock key was missing as well as the lock for one of the tires. I was put on a brief hold and then sent to voicemail. I left a message and my call was not returned. Meanwhile, the technician was not able to begin the work on my car without the key. So the manager where my car was being serviced tried to call for me and was also put on hold and never connected to a technician. Absolutely the worst service ever! I would not trust this dealership for anything!

Lee is absolutely the best at his job!! I was blown away on how attentive and responsive he was. Thank you for all your help.

So many other dealerships in the chicago area to buy a vehicle, Go somewhere else. When I stopped in I got “I have another appointment coming in so we have to do this quick.” I was rushed on the test drive, then rushed when I signed the agreement on my car. They over charged me on the title and interest. When I got my tags I had a refund, but since the dealership wrote the check the money would go back to them and then the dealership should reimburse you the refund money was what I was told. I have contacted my sales man, the office manger and continue to get the run around. I got my tags in March and no one has any answers if or when I will get my money refunded from the over charge of tags and sales tax. I am NOT impressed and very disappointed with their customer service. I won’t be back to buy another vehicle from them.

We love Austin Will in the service department! He is the best advisor to work with. Very knowledgeable, always answers any questions we have.

Austin in service has been extremely professional and always provides timely updates when my car is ever there for service.Next time I will definitely buy my car directly from Berman. Everyone is welcoming there. Keep up the good work!

I purchased a vehicle from Berman Infiniti and the customer service was top notch! Howar was absolutely great to work with and was prompt on all his communication back with any questions I had! I was impressed with the whole transaction from start to finish. I live in Green Bay WI and they delivered the vehicle right to my work so I didn’t have to take anytime off. Thank you for the great experience!!

Austin and the Berman crew saved our family trip by executing a quick repair and the staff was incredibly friendly.

I cannot say enough good things about this dealer. I had the pleasure of working with Micah and Marco and they were so accommodating and fantastic. They took the time to ask questions and match me with a vehicle that fit best for me. Their follow up was diligent but not excessive and working in sales I appreciated that. I looked at many cars during my search and these guys were the best by far! Highly recommend them if you are in the market for a new car, great pricing and transparent during the process. Thanks guys!

Update to my review giving it 5 stars because Lee in service was able to quickly resolve my issue and got me on the road that same day thank for your help and professional demeanor thank you again see ya next time.

They were very helpful and very respectful. They did what needed to be done they didn’t bs you they did there best to make sure I was happy and got the car I wanted and they are very kid friendly as well

Great service, great pricing. Best guys in the business #Jordan

Lee Zarras was my service consultant and he was fantastic. Very attentive, kind, and genuinely cared about advising me on my vehicle. Lee went out of his way numerous times to help and ensure I was taken care of. I’d definitely recommend him to anyone looking to have authentic guidance provided on their car and make the whole process seamless. Thanks, Lee!

Jordan, Howar and the entire crew took such great care of my wife and I. We were in and out no pressure, so easy I’d like to get another new car! Thank you everyone. Class act just like Mr. B.

This is the second car I leased with Infiniti of Niles (Berman) and I am always glad I did. Both Jordan and Eddy are true pros. They are knowledgeable, patient, and very flexible. Eddy’s knowledge of the Infiniti product line is second to none. I have also serviced our Nissan and Infiniti there and Charlie, Rich and the entire Infiniti service team are great. You should start and end your car search with these guys. Hats off. Thank you.

I recieved excellent service buying my first INFINITI here. Howar Ruiz was very professional from start to finish. He was responsive to my email inquiries prior to my appointment. I very much appreciated all his expertise when it came to the test drive and doing demos on all the cars features. He and Micah were pleasant to work with during price negotiations, and Im very happy with my purchase. Thank you!

Came in and was asked to hold on for a few minutes, my salesman didn’t come to me again for another 30 minutes only to tell me that the car we were speaking about wasn’t there. I feel like I was just seen as another number in there. Wouldn’t recommend this place if your looking for hospitality and appreciation when spending your hard earned money for a new car. I gave them one star cause they offered me water and coffee.

Bought a certified Pre owned 2017 qx60 vehicle here 6 months ago and it has been in the shop for 25% of the time I have had it. I have had to bring it back multiple times for the same issues and every time it’s like pulling teeth to get results. A two days service job turns into 11 days. I don’t feel like I am told the truth when it is in The shop about the work being done and that their certified technicians are terrible at their jobs. I don’t think it went through the 168 point inspection at all but instead they just flip vehicles as they are traded in. I found multiple issues that should have been taken care of listed on the CPO checklist that were not done prior to sale. I will be opening a case with the BBB against them under false advertisement. Do not trust their CPO certification or their staff.

Lee Zarras from the service department could not have been nicer or more professional. I had my car looked at by three different shops that could not diagnose the problem. Lee had it diagnosed in 3 hours and repaired within 36 hours (part needed to be ordered). I was offered a loaner car multiple times as Lee felt the 36 hours was too long to wait for my car. I was thrilled that they found the problem and fixed it. Not to mention, Lee looked into the issue and found it was covered by warranty, thus it cost me nothing. Now THAT is service. I will not be taking my car anywhere but to Lee Zarras in the future. Incredibly friendly and professional. Thank you Lee

Eddy and Micah were terrific! Went above and beyond to take care of us. Would give 10 stars if I could

Visited Berman of Niles to purchase a vehicle. I went to the front desk and was assisted by a sales rep, Julian. Julian was wonderful and very informative of the specific car I was looking at. He had even went out of his way to show me a car that was safely stored away and it won me over. Julian was very detailed in quotes, pricing. I left with a car in less than 2 hours. Highly recommend and highly recommend Julian.

Poor service, I had to drop off my car for repairs which was under warranty and its been over a week now they have failed the contact me about the status of my car and give me no solution or option for a rental and just say youre out of luck....

*CAME IN FOR MAINTENANCE CHECK-UP*Extremely good service here! Lee, the service consultant, made sure I felt comfortable and was very understanding and easy to talk too. He took his time to give me updates every 10 minutes to ensure everything was going smoothly.Micah, the general sales manger, compromised with me and made sure I was taken care of. Very polite and straight forward!Great group of people and great dealership!

These guys tried the oldest trick in the book on a veteran car buyer such as myself: The ole switcheroo. They had me drive an hour out of my way just to pull the rug out right from under my feet. After telling me the car I wanted to buy was available, they called and told me as I was moments away from the establishment that it was no longer available. They instead suggested two much more expensive and newer cars. I am disgusted with the way they acted like sleazy greaseball car salesmen and not I, nor anyone I know will EVER set foot in this despicable greasetrap establishment ever again! And trust me, thats gonna hurt their sales. Me and my friends/family have DEEP pockets!

I could not be happier with my purchase and the service at Berman Infiniti Niles. I worked with Stas Rayetsky and he was amazing, he took care of everything, he answered my questions whether I contacted him via phone, email or in person. The staff is very easy to deal with and professional, friendly, you wont find pushy . Thanks for a great buying experience!

I visited Berman Infiniti of Niles for a synthetic oil change and tire rotation. I waited for two hours. Upon leaving, i noticed they placed a 5,000 mile oil due sticker in my windshield when the owners manual states 10,000 miles. Once i returned home i noticed my tires were not rotated. I returned to the dealership the following day. I had to provide proof that they weren’t rotated which i was capable of doing so with a picture. Why would i get my tires rotated twice in 2 days..that defeats the purpose. They also gave me a car wash which i did not want because my car was ceramic coated the day before. My service advisor at the time was Lee. After waiting another hour for a tire rotation, Austin who is the service manager did not even apologize for the service that was provided to me. I know I’m not the only one this happened to. I have zero trust in Berman Infiniti of Niles.

Really enjoyed the experience at Berman INFINITI Niles. I worked with Addy and he was very easy to work with and made the process as easy and buying a car can be. He was very transparent and worked through showing me a bunch of options for a 2017 QX60 including walking through multiple packages and there difference. He answered all the questions and they were fair and clear in the negotiation process. Walked away with a great car and feeling good about the deal. Thanks Addy!

I purchased a new used vehicle from Berman Infiniti and could not have asked for a better experience. My salesman Julian Outly bent over backwards going above and beyond to make sure I was happy with my new car. I would definitely recommend Berman & Julian!

Purchased a used Infiniti QX60.........everyone was very nice.They stood behind the purchase 100% and am very happy withmy car!!

Brought my vehicle in for service and warranty work. Austin kept me well informed during the entire process and my vehicle was ready at the time estimated.

Julian was very professional and a pleasure to work with! It was my first time trading in a vehicle and purchasing a new one at the same time and he made the transaction understandable and easy as possible. He really made me feel like a priority and not a number which is very important in my eyes in business. Honesty, a firm handshake and not that “cheesy car salesman” is what made working with Julian a great experience. P.S. Dress nice for your after sale photo for “Julian’s wall of fame” lol!!

Luz and Jose were awesome to work with and made the car buying process so easy and painless. A lot of car salespeople can be so aggressive and shady. They are genuine and didn’t pressure us whatsoever. We ended up buying a car and getting a great price!

I was very pleased with the service and attention I received at Berman Infiniti. My original dealer closed and Berman has stepped in to be my service provider. The folks I dealt with there were professional and friendly.

I brought my car for service and manufacturing warranty issue they told me something in face with a smile that they were going to take care of it and turn around my back telling Infiniti some thing else that not to be covered .getting my Attorny involved very sneaky

I definitely recommend this place. They really treat the customer like people. After a VERY bad experience at Audi in Morton I said the hell with Audi and I came to Berman Infiniti and thank god I did. These ppl are very fair. My sales man Addy is the man. He took care of me. No wasting time whatsoever. I found quick what I like and he took good care of me. Everything was easy and smooth! Thank you Addy!!!

I must say if you are looking for top notch/ first class service you have to see Julian. Julian was my sales guy when I purchased my vehicle. Julian was very professional and knowledgeable. I would definitely return to see Julian and I recommend others see him as well.

Addy was the absolute best salesman Ive ever experienced! Please schedule your appointment with him today! He works hard to get you great rates if youre looking to finance your vehicle.

Scheduled a service they took 4 hours to do a oil change very unprofessional do not recommend going here for any kind of service you will be stuck for hours be careful go some place else different infinity dealer.

We were attracted to the dealership by an advertised price on a 2018 Mazda6 for my son. This was his first car buying experience and we were extremely disappointed with our Sales Associate, Olga. While writing up the sale, the dealer added an additional $850 worth of costs to the advertised price. They said this was for an inspection and repairs they needed to do to the car. We explained that we were not going to pay their cost for vehicle care and were prepared to leave. They immediately said they could cut that down to $450, and we again explained that was not the advertised price, at which time Olga went to talk with her manager, Jordan, to see if the entire cost could be waived. After this, the rest of our time at the dealership was not pleasant. Olga was short, rude, and even disrespectful - she made us feel as if we were inconveniencing her throughout the rest of the sale.One of the tires had a hole and slow leak and the dealer reluctantly agreed to replace the tire. We left the car for a day, and when we returned to pick it up, we almost were not able to do so. It apprears that while trying to encourage our son to be independent, finance and purchase the car on his own, there were some underlying insurance implications. While we had the vehicle added to our insurance policy, the dealer failed to inform us that if my name was not on the title that the insurance would be a problem,. It appears that this dealership has no interest in helping their customers understand the variety of considerations involved in purchasing a car. After figuring out that we needed to have our names on the title, I called the dealership and was basically blamed for their inability to inform me of this issue. Is this the first time this dealership sold a car to a college student?My car buying experience through this dealership was terrible.

My experience really demonstrates what customer service is all about, which is making sure that customers are taken care of. I needed an immediate attention for my car, they were short staffed, and Lee zarras in the service department went above and beyond to make sure that my car was taken care of in a shorter amount of time than I was expecting.

I decided to take a look at different options for a trade-in and Julian was the perfect sales person person to assist me. Julian answered all my questions and even provided me with additional information that I didn’t know. I will definitely return to Berman Infiniti of Niles and Julian will be my go to guy to complete my purchase.

Overall had a good experience, friendly sales person and manager. The only issue for me was the price of the used car which was good except nobody told us up front if we wanted the special finance we would need to add an extra thousand dollars to the price of the car. I did not see anything advertised on the internet stating this, I am like really thats the old bait and switch come on guys.

Addy provided excellent customer service! From his super friendly personality to his thorough knowledge of my new car. He’s the best! Thanks Addy!

3 lines to summarize,1. Jordan Tidhar is the worst Salesperson.2. I have never met a person like him in my entire life.3. DO NOT WASTE A PENNY ON HIM.I had a GREAT experience today at Berman INFINITI of Niles.I would say it was a phenomenon.If you go there wearing casual style clothing, you can experience AWESOME customer service.I went to the dealership for a test drive, the Sales Manager Jordan Tidhar said that You cannot do a test drive because of the pandemic.I said thats fine, and he asked me Do you have a drivers license?( Why would he ask me for my drivers license, if I couldnt test drive a car in the first place? what the heck?)Even though I was not able to test drive a car and I was not happy with Jordans attitude, I was very impressed with the other sales reps professionalism.I went there determine to purchase a car. Even another sales rep recognize that and he offered me to test drive any car that I wanted.Jordan again approached me, this time, asking me about my job and my company.I felt embarrassed, and although I was reluctant, I kindly answered his question or interrogation.After he found out that I truly wanted to purchase a car, he then wanted to check my eligibility.People like Jordan Tidhar, should not work in an establishment that cater to customer satisfaction because customers divers and no one should be judged based on what they wearing, not everyone who wants to buy a car enter the car dealership wearing a suit and carrying a briefcase filled with cash, it was wrong of Jordan to judge me solely based on what I was wearing blatantly lied to me stating that I couldnt test drive a car very unprofessional and I will not be returning.

Best service you can have, very professional, calm atmosphere, nice people. Special thanks to Su Cervini, very nice lady, she did an impressive customer service, answered all my questions in friendly and professional manner.Good Job, guys!! Thank you Su!

Great service at Berman Infiniti of Niles!I brought my car for strange water lick in cabin. Big shout out toLee Zarras who took great care of me and my Q50In very timely manner.I got loaner right way till theyFinished my car.Very professional and quick respond from this guy.I serviced my car few times at locationAnd I always received same great experience.I also bought the same car here, same great experience with no pushy salesman with good car knowledge.

I worked with Julian, he was very professional! I enjoyed my experience with my car buying process with him. I will recommend any and everyone to buy a vehicle there!!

Great people! Thank you to Julian and Jordan for all your help! Hassle free experience. We are part of the infinity family!

Let me just say the Berman Infiniti team in Niles are by far one of the most customer service oriented group of people I have had take care of me! I came in to get some work done to my car and not only was Dave able to let me know what I needed to get done He also gave me recommendations with a time estimate they were able to beat. I was in and out and couldn’t have been happier. Dave and the team thank you so much I will definitely be back sooner than later you just make it so easy!!

Berman Infiniti has always done well for me. When it came to technical service Austin W was always my go to guy. Not only is he reliable and knowledgeable in his practice, he has a lot of passion for it. Best of all, when it came time to sell my car I was able to do so easily through Julian. He had my best interest in mind. The Infiniti representatives here do it right.

We worked with Julian Outly today and had a fantastic experience. He was very kind, helpful, and knowledgeable. HIGHLY recommend.

On April 21,2020 I purchased my first car from Julian Outly my entire experience there was successful. His service was outstanding and he made sure that I left satisfied and with a smile on my face, I greatly appreciate him and I’m happy he was there to service me.

Julian was very patient and knowledgeable, over the course of 3 days of going back and forth trying to decide on what vehicle to buy. We decided on a QX60, he helped set everything up and made sure we were comfortable with the tech in the suv before we left. We would definitely come back here for another car!

Julian was the man to see he got me a great deal for my trade in for a great luxury suv for me and the family it was quick and no hassle great dealership I encourage everyone to go see him if youre looking for a car wonderful team they took care of me

Everyone I dealt with was professional and friendly. They were also very transparent about pricing and fees. It was actually relatively painless and I left owning a beautiful blue 2016 Nissan Leaf which I am loving!

Addy was great. If you are looking for an Infiniti or Nissan reach out to him. You won’t be disappointed.

Very helpful! Answered all my questions and concerns. Very respectful and straightforward. No attempt to play games as other salesmen have been known to do. Made the purchase a stress- free experience.

Brigget was courteous and professional. I would strongly recommend her as a sales and leasing consultant. She was attentive to all my requests.

Julian was very helpful and knowledgeable when I purchased my Infiniti QX80 from him. The service of Julian was amazing I truly appreciate him.

The staff was amazing, very accommodating, and truly cared about my overall satisfaction with my purchase and experience. Shaggy was the deal maker, he provided great service which made my decision in choosing this dealership very easy. Thanks Berman of Niles, you made a very happy customer out of me!!!

Mr. Cadena was Avery helpful and cordial agent. He answered all my questions in a way that was able to understand. Great person great agent . I would recommend him and the Berman dealoto my friend

Austin is terrific! He looks after my car as if it were his. I appreciate how efficient he is in getting me back on the road as fast as possible. Berman drafted a winner when they hired Austin

Good dealership. At least for me it was. They let me make up my own mind instead of the BS games other dealers do. my manager want to talk to you. Then they take there time and keep you there for 3 hrs for nothing. I was tired of the pushy sales tactics. Advice: anytime a salesperson says my manager wants to talk just get up and leave.

Very friendly and accommodating. They worked with all of my needs and never felt pressured. It was a great and easy car buying experience. Edgar Martinez was my sales representative and made sure I understood everything completely and he was extremely kind.

A parking garage lost my electronic key fob in the car and, despite an hour of combing what I thought was every inch of the interior, I couldnt find it. I wasnt keen on the idea of anyone who could get into the car being able to drive it away, so I took it to the Berman service department, presumably for key replacement and reprogramming. While I was there, seven different service people, one after another, volunteered to help in the search until one found it. Seven! No replacement, no reprogramming, no charge. Thank you, Service Department, for going above and beyond!

Standard car place. Bought a used car here, I expressed concerns about the tires being a little low, they said they checked the tires right before we left the lot and they said they looked great. 1 mile from the place the low tire pressure alarm goes off, call them and they are closed, so we decide to just keep an eye on it. Have to fill it up 3 times that first week because now it is clear there is a leak despite them doing their 165 point inspection and it sitting on their lot for over a month. Call them back and they say its not their problem despite the fact that it happened within 5 min after purchase and I specifically clarified that the tires were checked before we drive off the lot. Didnt surprise me that they would lie to my face to make the sale, just disappointed that they lie so easily. Thankfully it is only a small issue and I got it fixed somewhere else

Great experience. They made everything very simple. In and out quick with a new car! Thank you Edgar Martinez!

Outstanding experience! Barry helped me out alot and he can help you too and hes very understanding so it was easy to talk to him. Also great management team !

Great service, very nice guy(ask for Joe), straight to the point. Extremely fast service. I will recommend this place.

I had a phenomenal buying experience at Berman Infiniti of Niles. I look forward to doing business again with them in the future. Highly recommend this dealer.

My used car buying experience at Berman Infiniti was excellent! They worked with me to get the best deal possible and made sure I left satisfied. Brigget was very nice and helped me through the entire process. She answered all of my questions about the vehicle. I expected complete transparency and that’s exactly what I got.

Addy was very professional and knowledgeable with Infinity vehiclesIt was a pleasure working with him and Berman

Jon Hale was a pleasure to work with, had impressive knowledge about the Infiniti brand, and everyone there made us feel welcome and appreciated. Thank you for the positive experience and the beautiful certified Infiniti!

Very bad service department nobody picks up your call

Great experience working with Julian! Helpful and went above and beyond.

Addy Titre was great. It was a pleasure working with him

I had the most wonderful experienceWith Bridget the sales person atBergman’s infinity dealerI would definitely come back and recommendPeople to this dealerAnd recommend Bridget my sales person l know you would luv herI have bought 3 cars at this dealer and l will continueKeep up the great service

Great customer service from the service department - kept me well informed during repairs and no surprises - gave me a grea RF loaner too.

Its not a replacement for Fields. We were told that they are looking for a better location. Meanwhile they are sharing space with their Nissan dealership. Sales staff were knowledgeable though.

Very courteous and knowledgeable, went in thinking I needed a $1k replacement part, they took a look, figured out that something just needed a reboot, and I was out of there no charge. Appreciate their honesty!

Wish all cars salesmen was knowledgeable as Mr Addy.

Yesterday(Feb 29) I had a great experience working with Julian Outly and succcesfully purchased a Certified Pre-Owned Infiniti Q60 from Bermans. Everyone I worked with exceeded my expectations. Thanks Julian!!

The entire experience (of buying a used car, in our case) was actually quite pleasant. Everyone was professional. There were no high pressure tactics, and our sales rep was beyond understanding and helpful. Will definitely call Serhii, and check this dealership out again, when next in the market!

I dont often give one star but I do regret buying from Berman BUT I LOVE MY INFINITI. I will be buying another one, a Q60S and trading this in for a 2020 Durango, Im just not buying them from Berman. My story is as follows: I knew what car I was buying when I entered the premises, I was not sold nor was my salesman pushy or rude (despite me coming in looking like a bum) in any way he was a great guy. The problem i think was that he was a Nissan salesman and did not know much about the Infiniti lineup or its features, in fact he told me some things that were flat out incorrect about the car and warranty. Despite this, and given the situation of my car being totally out of commission I trudged through. The biggest and most upsetting part of the ordeal was not with the salesman but F&I. Now this guy was terrible. He took all day, and sold me bum warranties on my Tires and Rims (from a 3rd party branded as an Infiniti warranty BEWARE!) and misrepresented the warranty verbally and DID NOT give me page 2 and 3 of the warranty. To compound the problem he gave me a bunk interest rate that obviously I have my bank refinancing to something reasonable. To top it all off, he spelled my name wrong and now there is an Alias on my credit report. Jeez! I have reported this dealership to the city and insurance bureau for consumer fraud, not that they wont fight it, but it is INCUMBENT upon the seller to have highly qualified and trained professionals that do their homework on the products that they are selling to their clients, especially transactions above 40 thousand. Lastly the dealership itself. Berman dealerships are not Infiniti quality dealerships. People dont spend the extra cash just for the car, its for the experience. Berman is a 63rd and western quality level dealership authorized to sell high end products. Next car I buy will be from Clarendon Hills, Orland Park (theyre rude but at least they run a clean dealership), or Motorwerks. The sad part is, I paid the same, if not more than other Infiniti customers and received less of a product. Again I absolutely love my car but not how I got it.

I had what has to be the worst experience in service with David Taroyan here today. On top of that, he made it even worse by making a discriminatory comment towards me that surprised everyone in the service drive, as customers and employees were around! And hes supposed to be the Service Manager?! I have never dealt with such overt disrespect, lack of customer service in addition to how he treated the porters working there in front of clients. David even told me if I didnt leave, he would call security on me! I had to laugh at that one.The only saving grace was Julian Tiplea, the Service Director. After speaking with him, he is the only reason I am not bringing this further than it is right now.Update: thank you to Julian and Steve Camp for reaching out to obtain all the information about the situation and wanting to resolve this quickly. All in all, I cannot in good faith let one bad apple spoil the bunch. My previous service at Berman with multiple Nissan and Infiniti vehicles have always been great. I hope that whatever remedy is necessary to correct this situation is taken care of and that as Steve stated, they ensure there is no room for this type of behavior anywhere in their organization.

The sale service was great, Addy was easy going not pushy . We worked out a affordable payment that fits me and I am very happy with my QX50. I recommend him for a fast and painless purchase. Thanks Addy

This is just my experience. The berman employees are really good and friendly. No doubt in that. I am happy with the car but not at all happy with the way these showrooms are dealing with the customers through their staffs. First time I am leasing a new car form a showroom, I never expected that I will buy on a very first visit without exploring the other options from other showrooms. They never let me get out of the showroom until I agreed for a deal and now the next day I realized that just because I was so guilty I had to agree for the deal!? What?! I really do not know if my deal is a good one or not. It is their job to convince the customers whether the deal is good or bad, end of the day you are going to face the loss. So my suggestion to you if you are a first time buyer is: be strong with your expectation and get clarify all your doubts. At any point if you are not satisfied with the deal, just walk away from the showroom and explore other options. Do not feel guilty for doing so because they will brainwash and make you agree for a deal. That’s not their mistake but the company who is setting target or deciding the bonus for them based on this. It’s typical with every businesss. So be prepared for it and until you are happy with the deal, do not agree for a deal.

Excellent experience I pulled in without an appointment they took me right in and told me I had some repairs needed done with my steering rack due to ps fluid leakage they gave me a loaner right away and had my car ready for me the next day! I couldn’t be happier! Thank you for such a great experience!

First time car buyer, and Jose Cadena made the process really easy. Would fully recommend him to friends, family and fellow Google researchers. Thank you Jose.

I just bought a 2019 Rogue for my mother. Thanks to Edgar my salesmen for a great buying experience... And thanks to Eli for giving me de best deal....

Very helpful and knowledgeable, Brigitte helped my parents all the way through

We had a great experience at this dealership! Everyone was so nice and went out of their way to make us happy :)

Excellent customer service. No pressure from anyone on the floor. Sales Associate (Chia) was very knowledgeable about the car I was interested in and was able to answer all of my questions!

Very personable staff. Pleasant service experience, very prompt.

I cant thank the service department enough for helping me out! David at Infiniti service assisted me in getting my trunk to work again properly on my JX 35! It was a very tedious process the first time around, and I couldnt thank him enough for the level of customer service I received! A week later, it wasnt working properly again, and I made another appointment, arranged for a shuttle to drive me back home, but once again, David took a look at it, and promptly got service to look at it as soon as I pulled up. To my surprise, it was only the power button that I must have hit myself that was causing the problem! I was on my way home in less than 10 minutes!!! Thank you, David and the rest of the service team!!!

Came here for a vehicle . No games played, they were very professional and upfront about the process. Would recommend to family and friends .

Julian was a great help super attentive, friendly and quick!

Julian is my guy! Very professional, helped me pick the best car that fits me the most and provided an excellent service! If you’re reading this thank you!!!

As an inexperienced car buyer, there were times throughout my experience the salespeople could have made a quick sale and moved on to the next customer. Instead, they provided truly great service and care! In my initial email to Jordan Tidhar, I listed a few questions and expressed that I was likely to purchase the car. He could have easily pushed for a quick, blind-purchase over the internet, but he stated he thought it would be best if I came in to see the car for myself. When I came in to see the car, Julian Cruz was my salesperson. I was hesitant about test-driving the car, but Julian insisted that I at least drive it around the parking lot. In both of these instances, they cared about what was in my best interest rather than making an easy sale. You cannot fake this level of service and commitment to the customer which I why I highly recommend Berman Infiniti of Niles to anyone in the market for a car!

Unprofessional customer service . Infiniti needs to learn how Audi Morton grove serve their customer .( its an advise, not only Audi go to BMW or any luxury service center. ) Refreshment is important for waiting customer . There was no lead for coffee cup . So embarrassing.

Especially Thank you to Luz Guzman !Helped me choosing the car. I’m satisfiedProfessional!