I booked my appointment on line. I had made them aware I couldnt wear a mask at the time of booking. I showed up on time for appointment at 11:00 am. The customer rep insisted that I wear a mask even after I made him aware I couldnt for a condition I had. There was no one else in the store he had his mask on and was behind a enclosed plastic partition. There was no valid reason not to respect my situation. I am appalled at the lack of knowledge the worker had about the legislation. It was a pure power trip he was on. I will never buy from Bell Canada again. I own a business with 10 mobile phones. I shall take my business elsewhere in the future.

Went to change our phone plan and Jeremy Hewitt was excellent. He was friendly and very informative! Thanks for all your help Jeremy, we would strongly recommend this location.

I had big problem with my Samsung phone went to a Bell store in Niagara Falls On..the female that works for Bell Fix my phone in 45 seconds even some of my colleagues couldnt Fix it WOW was I impress with that female from Bell I did offer to pay her for work but refused because she did remember my wife buying a Samsung 11 a few months back,Bell we what to Thank You for the great service that you gave me and my wife.Richard and Debra Bisson

Great customer service! I switched from Cogeco to Bell for TV and internet service and wish I did it sooner! Thanks for all your help.

Great experience with Lindsey! Thanks for helping me find the perfect phone for me! Your persistence in finding me the best deal was also very much appreciated!

Clean store, helpful staff. Made me feel comfortable and not too pushy to sell me, which I like, being low income with COVID pandemic. THank you.

Had a horrible experience. Called to know a couple of things but the Rep was extremely rude & impolite. Forget customer service he should first learn basic politeness.

Ive been to this store a few times now and will continue to use this particular location. The manager has helped me on more then one occasion with pointing out my best options. This last time I didnt have allot of time so it was helpful that I was able to get in and out quickly with exactly what I needed.

Im the type of person to do my research before hand and ask allot of questions. I really appreciate when I get someone that doesnt make me feel rushed. Natalie took time with me and actually pointed out a few things I hadnt considered. Because of that I ended up being very happy with my choices. This will definitely be where I go from now on.

Reopened under new management

The staff was very friendly and helpful

Natalie has been very helpful with myself & my husband Terry in setting up our phones. She is very patient and goes out of her way to answer all our questions. We really appreciate the amazing service💕

Great service and friendly staff. I had the opportunity of dealing with Natalie while I was in the store and she was extremely knowledgeable in helping me out and answering all of my questions. Highly recommend!

Had an excellent experience with Natalie. She was very helpful on finding the right phone for me, and the perfect plan for my needs. She was patient with all my questions and would definitely recommend her and this store!

Had an item replaced no charge

I had a horrible service from Rogers and went into the store to find a way out of my contract, I met Amanda and not only did she get me out of Rogers, she set me up with new iPhones and got me a better package then I had with more perks and less money!!! Goes to show you how great management and friendly service can go the extra mile. I will shop at this store in future purchases

This bell store is a waste of space.

Fantastic customer service and a very friendly environment. Natalie was very helpful and went above and beyond to help with all of my questions. Highly recommend

Had a great experience with the friendly staff! they were patient with me and found me a great deal! 10/10 will keep coming here.

Was in this store yesterday and the ladies working were very friendly and helpful. They were very patient with me and all my questions. They fond me the best deal. If you want a store that will go the extra step to make sure your not getting ripped off this is the Bell store for you.

If i could put no starts i would, for us since the very beginning in sept 2018 our internet drops out and has been getting worse all the time, line to the road replaced modem replaced numerous calls and now if we drop out less than 50 times in a day (24h) its a great day! cant watch a movie without interruptions. so my advice is if you have the same problems in the first 3 months RUN! because seems they cant find the problems very well. this is the last time we are trying to get it fixed then we are changing providers, we really should have don it a long time ago!!! stupid us.

I had the worst experience ever at this location. The store manager was incompetent to say the least. They misled me into buying internet service for tablet saying that it was the cheapest solution. They did not inform me on the 3 tier billing system they had, didn’t hand me a copy of my contract ( sign the sign sheet) and said there will be no activation fees. They assured me the charge for 2Gb internet was 30$ per month. Few days later, I received a notification from bell saying the account was blocked because service fees exceeded 50$. I called the store manager and bell customer service and everyone had a different explanation.. Natalie, the store manager insisted that she was right and told me she would investigate more. Today, I receive a bill from Bell for 87$ including activation fees and a bunch of extra fees because of usage outside of my plan. Long story short, stay away from Bell as service provider and from this location specifically. There is no sense of accountability since Bell outsources everything including their stores. I discovered along the way that Natalie, Bell store manager, doesn’t even work for Bell and can’t even issue a credit to compensate for her own incompetence.

Great service, Amanda was very knowledgeable, and patiently answered all my questions. Good store.

The staff at this store are amazing and I wouldnt want to go anywhere else.

Fantastic costumer service I was helped by Amanda she went out of her way to give me all the help and advice I needed I will return for my services here 10 / 10

Very helpful. Fixed my broken screen without trouble. Happy to be a bell customer :)

Was helped in this store today by Amanda she had patience and understanding with me what fantastic customer service and support

I had a 10/10 experince at this store.The stuff was very helpful and clear about thier services and products. Very professional and kind . I recommend this store to anyone.

I think that dissatisfaction has always been associated with Bellespecially since their monopolisticAttitude has been exposed by serious & value inspired competitors

I bought my cell phone and a good plan

Will definitely be using this Bell store for all my future phone needs!

They’ve great customer service thank you

The experience I had that this store was 10/10. I dealt with the manager natalie and she was extremely knowledgeable about all the plans and the phones to choose from. This will be the only store I will return to.

Busy location but there is parking available, staff was nice but looked swamped with work, always a different phone comming out with a new plan for a limited time, then a slightly new phone with a small twist in a different plan, all in all not a terrible experience

Very helpful and friendly service will come back again

No help with my internet problem at all

Easy to get my plan set up.Good service.A little bit expensive for a plan

The staff at this store are very knowledgeable and go above and beyond to help you out.

Bell Mobility is the worst for customer satisfaction.

They dont even try to compete for cell phone services.

Great customer service, great deals !!

I have been calling there for 4 hours and they are not picking up their phone.definitely in business hoursits a phone store for petes sake.grrrr

Had a very hard time with an overcharged bill. Will not go back

The staff were friendly and very helpful. I would send my friends and family to this location.

The worst over priced zero flexibility they purposely give their employees no control so they can’t help you and you are stuck

Good and knowledgeable store worker.

Not competitive on pricing. Dont like the fact they have call center on the other side of the planet. After all, the name of the company in my mind is BELL CANADA .

Excellent service, would recommend this store anytime.

Worst Bell branch I have ever visited.

The staff are always friendly and solve all my problems!

Over priced and poor customer service

Always great service!

Garbage connection less than 4mbps

I would rate it lower but this is as low as it goes.

Felt more like a bother than a customer. Not very welcoming.

They charged me arm

Store opens at 9am, I’ve been waiting 15 minutes for someone to show up for work and open the store . Lights are off, doors locked, nobody’s there.

Very helpful staff!

Its not bad

Best telecom

Terrible service. Terrible company. Boo

Friendly people

Good service with bad customer service 👎🏾

Rip off

It fast

Price is to expensive for the services

Staff is helpful

Horrible service

Niagara Square is closed 😕🙁