Nothing better than walking in needing a phone and walking out in about 30 mins with exactly what you wanted. The staff was professional and knowledgeable. Comfortable environment in the store. I have been a customer for a while with AT&T and I am overall pleased with the affordability of my cell phone service. I would recommend it to my family members.

Staff at this store is not only unhelpful but rude. We tried to return an iPhone that had been accidentally and permanently cancelled by a customer care agent; we actually were told by another agent to go to this corporate location to solve the issue. Before offering any help, however, staff made a list of all of the reasons they could not help us. When asked for a documental reference for these policies and decisions, they were not only unable to provide it but we were also asked to leave the store immediately and call customer care to probably be ill-advised once again. Seems that AT&Ts customer care policy is to delegate responsibility and to not offer any explanation about where or how to find any references for what, we, as customers, are supposedly obliged (and they are too). I would recommend to anyone who has an AT&T account to switch immediately and, specially, never purchase a device through this dysfunctional company.

Our visit to the store to purchase a new iPad was handled quickly and professionally, with no waiting at all. The representative who helped us answered our questions and handled our purchase in short order. The experience was pleasant.

I don’t normally leave reviews but as a multi- business owner I have to share my disappointment in the lack of leadership that I witnessed from one of the managers at this store. I initially stopped by this store because I’ve been thinking of switching all of my business lines and personal lines to AT&T as I’ve been a loyal customer to Verizon for 11 years and felt it might be time for a change. When I arrived to this store, I realized it was very busy but I was kindly greeted by one of the sales rep who informed me that someone would be with me shortly to assist. Shortly after, another sales rep came over to apologize for the wait and I appreciated the update. As more time went on, I noticed a manager just sitting at a table in the back and wasn’t really doing anything to help her employees. At one point, I even tried to get her attention but she never looked at me or anyone else in the eye, as if she didn’t see us waiting or was purposely trying to ignore us. More so, she went straight to the back and never seen her again. She also seemed very annoyed to be at work. I was extremely shocked by her behavior. I believe her name was Tia or something with a T.. I made sure I got her name!Anyways, I ended up leaving without switching my service. I guess it was a sign. cudos to the other reps for being so polite while I waited and holding your own without the help of a lazy manager who ignores customers. You should consider switching to Verizon.

The staff of this AT&T store, especially Missy, are exceptional. They are always helpful and willing to go above and beyond to help.

Jordan was the sales associate that worked with me. I went into the store for a new iPhone, my old one was 6 years old. He was very patient with me and explained the different iPhone options and accessories. Since it has been 6 yrs since my last iPhone purchase, he helped me with transferring all my content from my old phone to my new phone. Explained how the new iPhone worked and addressed a number of questions that I had regarding the settings. I entered apprehensive and walked out confident with my new iPhone. I’d definitely recommend working with Jordan. I had a great experience!

Missy was great. She told me exactly how to fix my issue that occurred with a live agent over the phone. I almost cancelled my port in request but Missy saved the day. I’m now happy with AT&T and I have a personal representative to handle all of my concerns.

Missy was absolutely wonderful! she helped me set up a new phone as well as a couple accessories to go with it. she was super kind and explained every question I had with thorough answers so that I wasn’t confused. I had an excellent experience.

Today was my third visit to this location. The staff is always friendly and they took the time out to remember my name. Both Virginia and Jasmine have helped me each time I have had concern or issue with my phones and each time the presented a very friendly and positive attitude.

Ashley was AMAZING! We went to two different AT&T stores and called customer service. She was the only one who successfully solved our problem. I would highly recommend this AT&T store to anyone who needs assistance.

Missy Prada restored my faith in AT&TI had a problem and spent 5 hours online trying to get help with my home phone box that was sent to me to be replaced, with out getting it activated and it did not work! I had three separate phone callsWhen I called Missy she said come right in and I will take care of you.AND SHE DID within 5 minutes. I will be doing business with only Missy from now on!!! She was a God send 💖

Brian was so helpful and explained all services AT&T offered. I got their TV package as well as a new phone. Very happy. Exceptional sales person.

I went to the store needing help after 8 calls to customer service couldn’t get my internet on my phone working. Shawn Stevens helped me and looked at the phone and fixed it in less than a minute. Amazing customer service!

Jordan was a great help in store and has the patience to go above and beyond trying to help his customers. He walked me through the process of getting my phone repaired, and even got me in contact with the insurance company. It really does help having a Real Representative on your side.

Missy at your Newport News store was very helpful, polite and very knowledgeable about the reason we were there. She explained some new services that AT&T offers. We would definitely recommend her and AT&T to our friends and family.

My sales rep Virginia at Tech Center in Newport News, VA. was GREAT!! She explained everything honestly and helped me get everything I wanted for a affordable price. Very friendly and great personality. I would definitely refer her to friends and family and I would come to see her again.

I had plan to change my family plan, cause of that get in this location . But the Gentleman from beginning just changed my plan, I left there and still looking for better carriers

Mrs Williams was very polite and professional during our visit. The store was clean and setup to provide you with what you need. I will definitely continue to use this store with them hiring employees like Mrs Willams. If you decide to use this store for your Att needs make sure you ask for Mrs Willams and you will not be disappointed.

Quick, easy, fast service. Ashley was wonderful and super helpful in explaining everything. She helped us open 3 new lines. She was very knowledgeable, professional and friendly. Very happy we switched providers!

Ashley at this store is definitely someone I would come to every time I visit the store. AT&T customer care representative manage to screw me with a few apples watches that was added to my bill but Ashley the awesome person she is manage to help me out and fix the problem at hand! Thank you Ashley and I hope you move up in the company. You are definitely an asset to the company! AT&T hit the jackpot with you

I was given an iphone 7 by a friend to replace my 4s. The rep. Ms. Williams spent an hour with me setting up the phone from the previous carrier and getting my phone plan up to date. She had endless patience and I ended up with a better plan than I before. This was a huge help to my wife and I. Thank you so much for a positive experience. I have been with AT&T since 1995.

Richiie is an awesome Rep.. very patient and knowledgeable. Help me with all my issues and resolved my problems. Highly recommended for any services regarding At&t

Just left the tech center location and Ashley was SUCH A HUGE HELP! She listened to my billing issue, was able to pinpoint what happened and why I was dissatisfied, and was able to remedy the problem. She was so pleasant to work with and I appreciated her help so much!

Worked with sales rep Richiie, hands down amazing, outgoing and knowledgeable. Whenever you go into the store ask for Richiie and youll be in great hands. Helped with all issues with a smile on his face

Ana was fantastic so professional, technical proficient she really cared about me as a customer and listen to my needs, and help me get the best phone and accessories. I highly recommend her when you got to the store also added my teacher discount

We were recently thinking about switching providers from Sprint and I went in to speak to someone about the service that AT&T offered. Jasmine Britt explained clearly and answered all my questions about the wireless service that AT&T provided. After some thinking I went back to switch my family over to AT&T. It took a long time due to some technical issues, but Jasmine was very patient and helpful. She made sure to follow up to make sure we all had switched since my family was in Austin, TX when I went into the store in Newport News, VA. I definitely recommend AT&T and if you go to this store be sure to speak with Jasmine who is quite helpful.

Sales associates were ready and willing to help. Brian helped me with all my phone questions.

Ashley WAS AMAZINGGGGGGGGGGGG. Jasmine was great also. Fast, Accurate, Sweet and sooo Professional. Thanks so Much AT&T.

The store worker Ashley was super helpful stayed with us helping us through phone call after phone call to get us the help we needed unfortunately there was nothing that could be done due to the system but her dedication to sit with us for 3 hours and her calmness and understanding to the situation was amazing

I had help from lead sales person rashawn and had jordan shadow. both were great, as the trainee jordan helped so much and was just nice and outgoing. rashawn helped with setting my phone and helping me with great deals to help save money. overall great experience

This one employee. Ashley. Hooked.me.up. I came in struggling with a phone I couldnt handle. Barely any money. Walked away happy and a new phone . she was very nice and very chill and I know she just tryna help a customer out. She isnt about the commision. Definitely give her a 10/10. Where the raise at???

As much as I really don’t like going into stores after Christmas, I had to go with my daughter today to the AT&T store. We waited only a few minutes before our AT&T sales person, Lauren, came over to hep us. Lauren was quick, to the point, and pressure free. She listened to what we wanted, gave a few suggestions, and then made it all work out. She was great!

Went here to change my phone line to a different account, both AT&T customers and the lady just told us to 3 way call then ourselves after saying its very time consuming, then gave us the wrong number to call. Its basically impossible to do this without going in the store so she literally just refused to do her job.

This location is amazing! ashley is very nice and super welcoming and is a lot of help.

Missy was awesome on helping me and my husband on getting our phones. polite cool to talk to would recommend the store to anybody, and if you do go into the store I would ask for Missy Also want to add my son doesn’t talk to anybody and was having a full conversation with her I loved that

Missy was amazing! I was in and out in less than an hour and I got exactly what I came for! She is awesome and I’m so glad I chose to come there!

Ana was amazing ... professional, friendly but not over the top, resourceful, knowledgeable and I loved her aqua-colored hairstyle!!!! 🥰🥰🥰 Curbside pickup was efficient. No hassles and Ana even activated my phone for me. That’s how you SERVE people!!!

Was lied to. Nobody either wants to do their job or doesnt know how to do their job. Complete communication break down.

I went in as a new customer, and was ready willing and able to pay full price for a new phone and service....but then i was told that i didnt have proper id, and there was nothing they could do....i kinda got the feeling that they wanted me to leave after she said go to walmart and get a phone there....terrible.😑

Missy was excellent serviceThank so much ....1256

We worked with Lauren on upgrading our phones and our phone plan. We were thrilled with her attention to detail and the time she took with us. We will definitely return to Lauren if we have any questions or Apple needs in the future.

Place next door has some good bikes. And its also very nice there too.

Great experience with Ana ( girl with blue hair) she helped me get our phone’s actually working after a mix Up with deciding what line was what but she was very helpful and got it all fixed for me

If youre minimising store occupancy, THEN ELIMINATE ALL THE FLUFF TALK!

Will forever love this company.... will always be a loyal customer...💞💞💞

Great serviceGood people

All the sales reps was pleasent and customer service experience was great overall I would give them a 10 .

AT&T no longer has an intetest in customer retention, quality service, coverage or responding to customer needs. The worst ever experience following an accellerating decline in these areas over the last several years. Currently seeking a new carrier other than Verizon.

Scheduled an appointment and went into the store to sort out an existing order. Was greeted by our wonderful associate, Missy, who was incredibly patient and helpful in handling our problem and getting everything figured out. We were in and out of the store with our problem solved and the new iPhone we were looking for. I will always come back to this location and ask for Missy!

Had great service on the first visit got phones earbuds,and also AT&t package. Come the next sales person who help us was off we got someone who just didnt want to help we plan to let go of are service. People dont get we are the stores without us shopping there we make or break you band together not divide.

Virginia was extremely helpful in replacing our old damaged phone.

Fast customer service, needed a new phone & walked out within 30 minutes all set up. I’ve been an at&t customer for about 17 years and I can’t imagine changing anytime soon.

Went to the store to upgrade to the new iPhone 12 on Black Friday. Missy was super straight forward and cut to the chase. We were in and out of the store under 25 mins. I got all the information I needed. Missy thank you again for your help!

Ashley was extremely helpful. Thank you!

The store manager Tonya Daniels was extremely helpful in getting the phone and deal I was that was agreed to through att’s customer loyalty department. The other person that did all the paperwork was Anna. She was very patient and got us through the process. Thank you both for your help and I would definitely recommend you both and your store to anyone looking to check out an att store. I am still interested in the Fender😏

Lucky to be so close to this AT&T store. I have been in multiple times and their appointments always run on time. Missy is amazing. I can call ahead and she gets what I need and helps me with multiple lines and issues. During my appointment this week did three different things and I was still out in under an hour. Thank you Missy!!

I really appreciate Ana here at AT&T. She gave the Best Customer Service. Very helpful on everything. We need more employees like her.

I met a Brian in the tech center at the Whole Foods. He had made me aware of tv and details on a business line. Im up and coming to get my business license and now cant wait to get everything squared away to do business with him. He was very knowledgeable on the services, he listened to all my questions and answered them thoughtfully. Keep up the great work. Will definitely be returning soon!

Lauren was such a great help and very patient! Appreciate how hard she worked for us, while ensuring new customers were greeted promptly. Great asset to this store and AT&T!

Lauren Stegall great customer service, patience, explaining all in detail. A great asset for AT&T ask for her if you go to the AT&T store in Jefferson Avenue in Newport News

Excellent customer Service!!

Huge shout out to AT&T rep Missy Prado, if I could give her more than five stars I would! Missy never made us feel rushed, she took her time with us explained everything to us. While the phone was downloading and doing it’s back up Missy just talk to us entertained us with stories by the time we left we felt like we were old friends!

Fall 2019I was concerned about going to AT&T after reading some other reviews but my experience was nothing less than professional. I was greeted immediately upon entering the store and a representative (Jasmine) helped me transition from another carrier to AT&T. There were some issues using my existing phone so a new phone was purchased and everything works perfectly. I can recommend this store to anybody.2 years later Fall 2021Im with Verizon now -

Ana was our customer service rep with AT&T. She was extremely helpful, knowledgeable and able to help meet all of our needs. She assisted with the entire process start to finish and helped set up our devices. Walked away happy and extremely satisfied. Thank you 🙏🏼

Visited and was greeted by Ana once again whom sold us the iphone 11 ans iphone 12 pro max. She was very on top of everything, got us all set up with accessories and had us on our way in no time with no huge dent in my pocket! We will be back to see Ana next time we need anything!!!

Missy Prada was absolutely amazing. She was incredibly patient, kind, professional and courteous through the several bumps in the road that we hit while setting up phones for our family. I would highly recommend her to anyone needing a true expert in the field to help them decipher their needs for cell service. She made our experience very enjoyable start to finish.

After having AT&T service since 99 with no major issues, today proved to be a NIGHTMARE. Long story short, my son and I have been on my brother-in-laws account for the past few years, but today I made the decision to create my own account. Seems simple enough, right? Well, after almost two hours there this AM, my account still wasnt established. My brother-in-law ended up having to call CS (because in-house this cant be done) three different times. Each time, I delivered him a script from Lauren, the salesperson who was helping me. I had a lunch obligation, so left at 1p. At 2:38p, Lauren called me to say she was going to take her lunch, and would let me know when she was back. at 4:10p I showed up (I had not yet heard from her), only to be told she had not yet taken lunch. I opted to go to Lidl to grocery shop, and returned to the AT&T parking lot, around 5:30p. Lauren texted that she was ready for me to come in and finish the transaction. Do you know I didnt leave until after 8p?! And to top it all off, I texted my son (who is in MI with his father) to make sure his phone was still working right (because it was apparent during the transfer that there was mass confusion)...and guess what? I got the text!!! Apparently his number is active on my phone. And after texting my sons dad, my sons phone is not working. I am SO frustrated...and consequently unprepared for Christmas as a result of the FOUR hours spent at the store today. They tried to make it right by giving me a $75 credit...but this was when I thought my number was operating successfully. I feel like the phones and the $50 case should be complimentary at this point. I am still floored by the confusion and disregard for having my phone number set up correctly before sending me on my way. Yes it was closing time. And yes, the person helping me stayed over and extra hours. But Im sorry, customer service is customer service. You make it right. Dont rush things along for the sake of being done. Why am I struggling to communicate with loved ones right now? This whole situation is ludicrous. What a waste of my Christmas Eve eve. I am not one to complain about ANYTHING...but today was too much. The icing on the cake was that 30 minutes in to my second visit of the day, I asked to use the restroom. No public restrooms. I mean, okay...but youve taken three hours of my life that I cant get back...thanks a lot.

Virginia was spot on and very knowledgeable

Fast friendly helpful service! Very clean store!!

Chose to upgrade my phone while they were having a sale on iPhone 11s and a great $300 trade in offer. Sales reps were quick, knowledgeable, and adhered to social distancing guidelines. Amazing curbside service- quick and easy!

Went in to switch from android to iPhone and Ana was very helpful and patient. We had a problem and questions about the process with setting up the iPhone so we came back to the store and Missy took over and explained more in detail how to use and setup the iPhone, which made us more comfortable and confident with our purchase. Loved the customer from Ana and Missy!

Jasmine Britt from the Newport News store provided excellent customer service to my wife and I. She was very patient with us and we appreciate the level of care we received from her. Jasmine is an asset to AT&T.

Excellent customer service, great options to shop there. I really recommend this place to anyone.

Today I went to the store because I could not get my new SD card to load correctly. I was met by a lady who was both professional, polite, and knowledgeable. Within a few minutes my phone was fixed and my problem was remedied. Thank you Missy, it was truly a blessing to have met you.

Long story short, boyfriend and I switched from Verizon to AT&T on Friday 7/10. Due to a porting issue that was suppose to be handled and taken care of from the sales representative Brian, I was not able to receive incoming calls, at all. We went back on Saturday after spending almost 5 hrs in the store Friday! Brian had me making all the calls that he should’ve been doing while he was worried about making another sale. Basically he pushed us off and didn’t care.Again, the problem wasn’t fixed. Boyfriend was extremely irritated to the point where we went back up there today and GINO (store manager) helped us and fixed the problem in literally 20 mins max. I was finally able to receive calls after five days. He was polite, cooperative and patient. Gino is the guy to go to if you visit this location! Stick with him and he’ll hook you up!

I absolutely love the undying trust and help at this store! Brian is a great representative of the company and helped me through the whole process of switching to At&t from sprint!

Great service! Brian Lang Ford took his time to hear me out & find me the best deal for my new phone while offering the promotions. Definitely recommend this spot.

Jasmin was super friendly and knowledgeable, above all super patient. And very understanding, I would recommend only dealing with her!!

Brian was the person who assisted me. He was extremely knowledgeable about products and THOROUGHLY reviewed my account which led to me not only getting what I came for, but a 7th generation iPad as well for a more than reasonable price. He also found additional discounts for me I didn’t even know were available. Excellent service!

We didn’t wait long, Jasmine was wonderful! She upgraded us with all the information we needed to have and explained all of our benefits with the new phone we bought. Overall, a pleasant experience, a first for me when dealing with a cell phone company.

Ana was my representative and she was so great! She was able to hook me up with the best deals! And she speaks Spanish she made me feel like family! Thanks Ana!

I went to at&t she was so helpful and friendly iam so glad she help me with everything

Good phone service

We had to leave because Shawn could not figure his life out. Horrible customer service, no greeting, did not introduce himself or try to be cordial at all. Just asked us what we wanted with a shield between us and face masks. The music was super loud and all those distractions, he is telling me I need to speak up about my personal information like my pin. I was already yelling because he could not hear me at all. I had to type in information just to get it started. My husband asked to use the restroom and he said to bathrooms were closed due to COVID. We have never had a phone service transaction that was less than 40 minutes. In that time, customers are expected to not use the restroom? Shawn directed us to one of the other shops restrooms. Needless to say we left. Depending on the service at the other AT&T we may be looking for another phone service provider.

Toonica has helped me with the switch from my other carrier. She provides great service and she is honest. I appreciate that. She will always get my business.

Phones are tooooooo high

Ana thanks so much with the cell today. Great job!!!

Great customer service from Rep ‘B.Langford’! Very knowledgeable, helpful and responsive. He assisted me with setup problems after hours. Would definitely return to this store. Also got the at&t tv; highly recommend.

My son went in to buy a new phone cause his was not working properly. Missy is who helped him (I guess you could say) he is in the military and we were on the phone with him at the same time. She was such a ×&!%$ and told him to get the $%×& out of her store. She did this in front of other customers as well. We then called to talk to customer service about the level of service that was recieved and got a complaint made. And my son goes in while I was still on the phone with the complaint department. He asked to talk to the manager and she told him the manager is not going to do anything I would do for you. How do you call that customer service. I really feel that there was ALOT of discrimination against here and this type of work does not go well with discrimination. If she is racist she should not be working there.

Went in for a new phone and the agent Anna was amazing. She answered all my annoying questions with a smile and I walked out with a new phone. Great customer service.Keep up the great work

Very helpful staff

Ana was awesome definitely see her if u go

Brian Langford did an excellent job upgrading our phones. He was very thorough and honest. He gave us great discounts and most of his customer service was beyond excellent. Thank you AT&T for Brian Langford he is an exceptional employee.Ms.Holliday.

Had a great experience getting my I phone 11!I was taking care of by Toonica & Gino! Very good customer service from the both of them.They even made sure I got the best deal on my new service! Can’t thank them enough!-Atiyah

Ana at att was absolutely amazing! I had so many questions going in to purchase a new phone and she patiently handled them all like a pro.

No products. Why u open. Your sale people watching TV act like u bothering them. When want to buy merchandise they dont have what u want. Just bad. Been a customer for a long time and the one at tech center is not good customer service

My overall experience was great...Missy was very informative and helpful with my process of switching providers...this location is clean and organized...Thanks again Missy for everything!!!!

Came in to have service transferred from one provider to the next everything went well up to a point as most things doThe problem came into play when we acquired the account number and pins Brianasked for... then proceeded to sell me an iPhone 11 and messed up the process and then wanted to push us out of the store because he didnt want to deal with itHad me fixing his issue via ATT SUPPORT....its like he got a sell and then was completely done with us like thats not the way this is supposed to be

Missy was amazing!

Missy was great and very friendly. I will definitely come back for my next upgrade.