Chuck is an exceptional salesman, he is very honest, attentive and has an extensive attention to detail profile. He is devoted to the customers needs and goes above and beyond to guaranteed the customer is satisfied. My husband and I walked in the dealership with no intentions of purchasing a vehicle but due to the warm welcome we received from Chuck and his drive and motivation to assist us and made sure we were satisfied motivated us to purchase a vehicle. I will rate him a 10/10, highly recommend when you go to Hall Ford Lincoln that you asked to be helped by the Sales consultant Chuck.

I always go to Ford dealers as they have always treated us fairly across the country. It is so nice to go to Ford dealers and know that I will not be treated disrespectfully (as a female), and always appreciate a certain level of professionalism (until now). I asked about two small issues and was told it would be $169 each for diagnostics, and he acted like they had no interest in looking at them.I gave them several tries, as I thought the first time might have just been a busy day. I have never received poor service like this at any dealer. No print outs of what was/was not completed. No status updates. The last time, I made an appointment and waited for my car and it took over four hours for a routine oil change/tire rotation. I was trying to be patient and walked to some of the little strip malls in the area. I checked in with the service advisor several times, and when I finally started to get really frustrated, he said that he had me down as a drop off, even though I had an appointment time and had checked with him several times over the hours. Misunderstandings happen. But, no apologies and then argued with me about it being my fault. When I filled out the survey, it said I should receive a call from the manager (which I never received). With so many other choices. We will not return here.

Robert was awesome!!! He turned a horrible day into an unexpected car deal! Was not expecting to walk out with a vehicle the night I walked in. I definitely recommend Robert for your next car purchase!

I worked with the sales Manager Ryan and my sales person was Stephanie Sprouse. I came in with a low budget purchase on my mind and left with the car I truly wanted. They worked great to help me out and keep me in the loop. They cared about what I wanted and any concerns I had. The vehicle price was better than anywhere else. I suggest this place 10/10 times, go check out Ryan, Stephanie and Mike in service!

Phenomenal experience! Buy with complete confidence and peace of mind. Chuck and Manny were super helpful and we didn’t feel pressured into making a decision and was without a doubt the best car buying experience I’ve ever had!

Without a doubt the best car buying experience I’ve ever had, Chuck treated us like family and got me a great deal on a used truck, staff was very friendly, transparent, and will not waste your time. Ask for Chuck and he will definitely take care of you!

I called Hall Ford in Newport News Labor Day looking for a new Ford Explorer and was greeted by Kevin Smith. Kevin was very friendly and invited me to the dealership to view some Explorers. Upon arrival I was greeted by Kevin with the same friendly demeanor and we proceeded with looking at the Explorers. Kevin along with his Manager Manny went above and beyond in assisting me with my trade and getting me and my wife into a brand new Ford Explorer. I would highly recommend Hall Ford to anyone who is looking for a new or used vehicle and ask for Kevin Smith. I normally have always used another Ford dealership for years but they wasn’t open and hall was and I’m glad because it led me to Hall Ford where we found Kevin Smith and Manny the manager. I will definitely be a lifelong customer with Hall going forward and will only recommend them. Thanks again Kevin.

Excellent experience working with Josh Cobb to purchase my first new Ford vehicle. I have purchased 3 new vehicles over the last 10 years and this was by far the best experience I have had at any dealership. Not only were they able to find me the exact vehicle I wanted, it also came in at a price drastically lower than any dealer I could find. I would highly recommend anyone looking for a new vehicle stop here first and ask for Josh.

Great customer service and friendly staff. Dakota was especially helpful and really went out of his way to work with me. Highly recommend speaking with Dakota at Hall Ford Newport News. Office Manager Kim is fantastic! Very personable, knowledgeable and professional. Just wonderful to work with.

Excellent experience of purchasing my new F-150 Truck! The sales and service teams made the experience flawless. My salesperson, Ryan Garriga, the Sales Manager Manny Patel and the whole sales team were exceptionally professional, informative and helpful. My best car buying experience in decades!

Hall Ford is one of the best dealerships when it comes to purchasing a vehicle. I have been working with Isa Saunders for 30 years and we have owned many Ford vehicles. In fact we come back to Ford because of Isa. He is a senior salesman who deserves to be recognized for his excellent work, professional and friendly customer service. Thanks so much Isa for another great deal and vehicle.

The sales team at Hall Ford was phenomenal. Ryan, the manager, and our sales agent, Jamonte (Chuck) took great care of us from our first phone call to the final signature. On a day’s notice, they collected the cars we wanted to see from other Hall dealerships and brought them all to Hall Ford so we didn’t have to travel around Hampton Roads. The service was friendly and as quick as car buying can be! Highly recommended!

This was my first experience at the hall Ford dealership. I was uneasy about going to a dealership. Dakota Booth made my experience wonderful. He listened to my needs and wants and helped me tremendously. I wasn’t forced into a car that was way out of my price range. Everyone was friendly and had a wonderful family vibe. You can tell they care about their customers. Thank you hall Ford for the wonderful experience. Thank you Dakota for my Ford Fusion.

Dakota was great. He made the process so easy to purchase my vehicle and I highly recommend doing business with Hall Ford.

The Service Department at Hall Ford is the very best Ford Service Dealership that I have ever had the pleasure to work with. They are always accommodating, friendly, and have the best prices for services performed than any other Ford dealer I have dealt with in the entire state of Virginia. Ask them for “specials” or “coupons” and they will definitely take care of you. Highly Recommend!!!

Job was taken care of quickly and efficiently. Happy to have work done at Hall.

Awesome experience. Chuck was an awesome salesman. definitely went into detail and went above and beyond in explain the car and helping with the paperwork experience. This is my first time buying a car from the dealer. Chuck definitely made that experience an awesome one. 10/10 reccomend this place to any locals or any out of state people.

I had purchased a used 2017 Toyota Avalon from Hall Ford back in January. Rob was my salesman and was very pleasant to work with. I have since brought it in for service and have worked with Jon Conway. He is very professional and took the extra steps to take care of my Toyota’s service needs.

My experience at Hall Ford in Newport News was flawless. Josh and his team really went above and beyond in finding me a car that fits my needs. They understood my situation and catered towards my needs when it came to financing a car. Would purchase another vehicle from them again in the future.

Cassie Romanos was has really nice customer service and very professional thank you!!

The servicing staff was wonderful. William was polite and cooperative with what I needed done to my auto. William assisted me with making another appointment to get the remainder of my service done. The service siting room was clean and neat for customers and coffee was there for us when we needed it.

I reached out to Hall Ford Newport News to build my 2021 Bronco and the entire team has been very welcoming and professional. Throughout the entire process one team member has stood out and left a lasting impression on me, that would be Chuck Spriggs. Chuck has been available from the original sit down where we built my dream Bronco to every single question I’ve had through the entire process. I’d definitely recommend them to a friend 10/10.

I had an amazing experience at Hall! Walked in to test drive and walked out with a great deal on the car and on my trade in. My salesperson Cassie Romanos was amazing and so easy to work with. Everyone at Hall exceeded my expectations!

Rob was absolutely amazing! I was in a time crunch to find a new car and he was super patient and worked with me to find something I loved and in my budget

I came into Hall Ford in Newport News to have my 2017 Ford mustang looked at for a trunk wiring harness issues (broken wires). My initial visit didn’t go as well but after talking to Mr. Rodgers (Service Manager) I came back a week later and had the Harness replaced. I got a replacement vehicle for the day and was happy with the results. Communication is key to success and Mr. Rodgers was easy to talk with and what my concerns were.

Took my vehicle in for oil service (to include a 23 point inspection) and tire balancing. . returned home and discovered my tires are worn to the marker. . i told them i was towing a trailer on a cross country trip, but they didnt alert me to the danger from worn tires. . clearly, they dont do a 23 point inspection. . i wasted $80 to balance the tires. . they lost an opportunity to sell me 4 tires. . they also lost my future business because i dont trust their service.hall ford service department doesnt deliver trustworthy service.

Hall Ford is amazing. Every time I come to Hall they go above and beyond to help get me in quick and explain everything they can. Very polite and amazing staff. Always a pleasure to come here.

Robert and Ryan made the buying experience pleasant, stress free, and comfortable. Joe made the paperwork an easy process. We appreciate the positive can-do attitudes, and definitely recommend Hall Ford in Newport News.

I bought my Mustang at Hall Ford and I always take it back here to get serviced. They make sure you get the fixes that your vehicle really needs. The service is fast. I had a long list of maintenance performed and I had my car back within the same day. Also, you can’t beat their tire prices. Great overall experience!

Second time buying a car from a dealership, couldn’t have had a better experienced. Dakota did a great job listening to what I was looking for and helping me to find the vehicle I needed. Rest of the staff was friendly as well.Thanks team!

My name is Tierra, we had been searching for about a week and a half for a second vehicle big enough for our family and CHUCK was awesome everything we asked for he was able to get for us in our new suv if you are looking for anything new or pre-owned shoot down to hall ford and ask for chuck he will not let you leave without doing everything in his powers to meet your expectations

Dakota is AMAZING!!! We truly loved our experience. If you are looking for a new car, please visit Hall Ford in Newport News and ask for him by name

I made an appointment a week in advance to have my F-150s oil and filter changed, tires rotated, state safety inspection completed and take care of a safety recall for the master cylinder. My appointment was for 8:45 AM. I arrived before 8:45 and the service rep got the process started. He asked if I was going to wait and I said no I was not, but I did want the work completed that day. I was concerned the safety recall would take some time to complete. I did not receive a call from the service rep until I called him about 1:30 and left a message. He returned my call about 2:15 or so and advised me the the service tech had my truck in the garage and was working on the safety recall. He said the work should be completed by 4:30 PM. It was. My concern is, why make an appointment for early morning when they obviously did not begin work on my truck until some time in the afternoon? Was it because I was not waiting for it?? Seems to me if you make an appointment your vehicle should be worked on soon after you bring it in - especially if you have an early appointment. They may have completed the inspection and oil change in the AM, but apparently did not begin work on the recall until the afternoon.

I needed to get my tires rotated, but we couldnt locate my wheel lock key. I went to Hall Ford and ended up ordering a whole new wheel lock kit and they were very helpful and I received my order pretty quickly. Every single person I dealt with was helpful, friendly and professional. The price was also very reasonable. I will absolutely go back to them again and highly recommend them!

I came in talking a lot of lip because my passed experiences with dealerships during the past couple of months. No matter how much sugar honey ice tea I was talking. They remained professional and assured me I would leave in a vehicle. And I be dog on if they didnt come thru. 2014 Santa Fe and was out of there. Perfect and professional.

Thank you CHUCK SPRIGGSAmazing customer service and attentive to my request, definitely was a wise choice to have you as my representative. I’ll recommend you to my family and friends. See you next time for my future Ford vehicle.

All the sales people were very nice. I also appreciated their honesty. Buying a vehicle is often a unpleasant experience. At Hall Ford NN it was actually pleasurable.

Our truck buying experience was excellent. Chuck Spriggs was very knowledgeable and professional. He told us that ours was his first sale; amazing! He carried himself like an old pro. Also of note was the support Chuck got from the rest of the team at Hall.

I purchased a 2019 Toyota Corolla to be shipped from your Hall Toyota of NC to the Hall Ford Dealership of Newport News. I love the car and it met most of my needs. My biggest issue was with the service at my home location. The staff, ESPECIALLY manager BYRON REESE and service manager ALICIA CHAPMAN JONES and the entire service department were EXTREMELY unprofessional, lacking in hospitality, and continuously giving me the run around and wasting hours of my time every time I came to their location. As a service member in the US Air Force, this is an extremely disrespectful and appalling level of unprofessionalism. I purchased the car two days ago and was called by BYRON REESE yesterday to inform me that I had to return over 40 mins to the dealership for an inspection that should’ve been done BEFORE purchasing the vehicle. I arrive this morning for what shouldve been no longer than an hour of a procedure, to which I sat for OVER THREE HOURS with no updates or even eye contact from any personnel. They acted as if it was an issue with ME asking about MY vehicle and gave me the run around yet again, only listing TWO minor things needing to be fixed on my car that should not have taken over an hour. Then no one knows where my keys or my car is and I have to hunt down my vehicle. They also NEVER answer their phones, and it takes someone over 15 mins to “find a manager” that can be easily located by looking over their shoulder as all of the grown men up front stand and sit at the desk and gaze into each other’s eyes like high school sweethearts. I am not only extremely disappointed in the service, as I purchased a defective 2018 Ford Ecosport from the same location a week ago and returned it, but with their complete disregard for myself as a customer and dragging their feet when importance and TIME are of the essence.

I took my 2020 Raptor in for service and the Hall team did a great job. On time and no extra costs!! Great experience!! Highly recommend!!

This was my first time here, and I love this place. They explained everything to me and even cleaned my car. The waiting area is so big, and it’s very comfortable. I’ll be back for all my Lincoln questions and assistance, thank you so much.

I can truly say, my car continuously receive superb services from the technicians. The Service Dept staff has always gone above and beyond the call of duty. Hall Ford gets a 10+ rating from me.

As always, the service department did a great job when conducting our annual vehicle inspection. Thanks!

The service (The Works) was fine. However, when I scheduled the appointment I asked the rep if I could use the coupon I received in the mail for two vehicles. I was told yes “no problem” and back to back appointments we’re scheduled. When I arrived the service advisor said I could not apply the coupon for two vehicles and the call center got it wrong. I feel like the advisor should have honored what the call center rep told me. Customer service was lacking in that situation.

Its the little things that mean the most that can easily rank you over competitors. Like checking and topping off customers fluids. This simple task wasnt performed twice in a row by this service center, even though its stated on the invoices... thats why I gave them only 3 strars

Recently purchased a 2015 Ford Explorer Limited from the BEST sales agent around ROB.Hall Ford of Newport News, VA has exceptional service and offers exemplary services when it comes to purchasing a vehicle. I also received a wonderful gift upon purchasing a vehicle from Hall Ford of Newport News. Thanks Rob! and the Hall family for making me and my family happy.Maureen Henderson

I will definitely be purchasing again from Hall Ford! Kevin was my salesman and Joe was the finance manager. There was no pressure. Kevin was so patient and kind. He is a very positive and happy man. I traded my car in and had zero hassle. They offered something to drink and made it as much as a positive experience as possible. The other sales people were just as pleasant. I bragged at work of my experience and everyone very much agreed. I don’t like to feel pressured or “too good to be true” vibes and they were so honest and courteous. I can’t say enough and I am super thankful for my experience. Joe was so on top of the paperwork and so kind. Great family atmosphere and a place to shop for a vehicle!

I highly recommend Hall to customers who is looking for quality service on their vehicles. I brought my Lincoln from Hall and will not take it no place else. Let’s get it right the first time so you won’t be paying a fortune later. Thanks Hall for taking care of my (baby).

Nice people! Took me at appointed time. Had me ready to go quickly.(oil change,tire rotation, 30 point inspection and complimentary car wash!)

I always find the service at Hall Ford to be wonderful. Everyone is so pleasant and very insightful as to what I will need and pricing. They keep me informed as to what is going on along the way. I highly recommend the Hall Ford Team!!

My new truck went in for a warranty repair due to a defective fuel line.The service team diagnosed and repaired the problem quickly.The service manager went above and beyond to ensure my truck was taken care of and returned without any evidence of a fuel leak having occurred.

Great service!! Attention to the client and there needs. Definitely recommend this place and for better service contact with Chuck Spriggs.

Had a great experience taking my car in to trade it. Mark was amazing and had great customer service. He was able to get me into the exact car that I wanted.

Great experience at Hall Ford Newport News. Thanks to Josh Cobb, Ryan, and Joshua Peterson for taking time to work with me in person and over email for the last couple of weeks to help me upgraded to a newer F150.

Kevin’s service was quick, efficient and easy. When we came to the dealership he was waiting there with a bright smile on his face. Gave me an excellent description on the car and made the process go by super quick. Extremely friendly and made the experience an absolute pleasure! Definitely going to want to come back to Mr. Smith for any of my car needs!

My most recent experience was pretty good because of the service manager Mike Lewis, he was very kind and helpful which I wish it could be that way each time I need to bring my car to be serviced. Unfortunately my previous experiences with the mechanical staff was unpleasant because of the rudeness and lack of professionalism. Some of the mechanical staff members could benefit from some trainings on customer service and phone etiquette. If Hall Ford could please address and improve on those issues, the customers would greatly appreciate it.

Great service, got the answer to the questions I needed fast and accurate. Chuck Spriggs was very helpful and polite. Thank you Hall Ford Team

Marvin Arrington(My Salesman) and Byron (My Credit Manager) was Excellently Wonderful. They were very personable and they got me not only approved, they also made sure I was comfortable and pleased with my vehicle 🚗. The whole staff was very nice and friendly, even the General Manager who went my paper work. So I give Hall Ford/Lincoln of Newport News the highest Rating. If it was possible I would give them a 10 Star ⭐️ 🌞💫✨ Rating.

The service I recieved was excellent. I had no problem with the purchase of my used vehicle.The staff was friendly and professional well done......

The escape ford is making the same sound just not as loud. The tech called in and the parts were not available. No loaner car on hand for 1 week??

Rob has helped me for weeks find my car he didn’t give up and I’m very grateful to him thanks Robert Muir!!!!

I have been with Hall Ford since purchasing my vehicle in June 2019. The service team goes above and beyond for its customers. I purchased my car used and began having trouble with her almost a year in. I contacted my service advisor, William Rodgers, and he made sure everything was taken care of. Not only was he able to make sure that my warranty covered all issues, but he surprised me with a call Christmas Eve and told me my car was ready in time for the holidays. I am grateful for the service team here at Hall Ford. They are extremely professional, helpful, and they make sure we are not only satisfied but we are also safe. In March 2021, I was involved in an accident and Mr. Rodgers took care of everything and made sure I was okay. They treat you like family here and I appreciate each and everyone of them. I am always satisfied with my service and my experience is more than extremely exceptional. Thank you team!

I think it is ludicrous to text updates when you are waiting for your vehicle in the customer lounge! I like personalized service, and this is so impersonal. Please walk across the garage to the waiting area to update customers! Additionally, it is even more ludicrous to have to defer/accept maintenance suggestions via text--when you are in the waiting room. Now, heres what really gets me. I understand the thought process behind a designated service advisor, but when that advisor is not available at the time he is needed, what good does this do the customer?? If updates are put into one main system, why cant other advisors look information up.I had an appointment on July 23 at 1:15; I arrived a few minutes early. I was getting an oil change and state inspection. After about an hour and a half, I get a text saying that my inspection and oil change were complete. But there was suggested maintenance. And I had to defer/accept via the text. The problem with this is--how do I know (1) if this maintenance is absolutely necessary, (2) affect the vehicles performance, or (3) cause the vehicle to fail state inspection. Hence, why face-to-face interaction is so important. From the customer waiting area, I went to the service desk to ask these questions. My advisor was not there and no one could tell me anything. Yes, my advisor showed up within a minute or two. I deferred maintenance as it was not necessary or would affect vehicle performance.One hour after deferring maintenance, I still did not have my vehicle. So, I once again went the to service desk. My advisor was once again not there, and I mentioned that I deferred maintenance an hour ago and still did not have my vehicle. Someone else immediately went to find out and a technician was bringing in my invoice and keys about that time.Now, I chose to schedule an appointment and wait because these services should not take 2 1/2 hours. And I find that this type of service is very impersonal and does not make the customer feel valued. Please consider changing the way you do business or I may find another service provider. Thank you!!

Rob was very friendly, not pushy, and made buying a car as painless as it can be. We will definitely go back to Hall Ford the next time we need to buy a vehicle.

Rob definitely made us feel comfortable in our decision to purchase our car. He was very personal and understanding of all of our needs. We went in stressed and came out relieved!

Absolutely loved my experience with Hall Ford they helped me out on such short notice my saleswoman Cassie Romanos was absolutely wonderful bent over backwards to make sure I got what I needed and mission accomplished

Just got a great deal on a Ford Ranger from Josh over at Hall Ford! I told him what I wanted and he zeroed in on the perfect car and terms for me. Friendly, honest, and a great vehicle at a great price. The shop dog was cute too.

Good service, professional staff, took more time than expected for standard oil change with 12 point inspection. Good service is important to me as well as professional and courteous staff.

Had an AMAZING experience at hall ford here in Newport News. Kevin Smith is an excellent salesman to work with, extremely positive energy and very professional! Getting my car was a very simple and easy process, that took very small amount of time. Kevin showed me my car, gave a great description on it, and made the shopping nice and easy. I will absolutely be coming back to Hall Auto Newport News for any sort of car needs, and I know I’ll be asking for Kevin Smith!

Love the text message service. Made an appointment. Got in and got out with in an hour. brought my F150 in for its first oil change. Trucks is riding real smooth after the oil change. Did not have my door code and service was able to help locate it. Overall service was great. It will be my regular place for truck to be serviced.

As usual the team at Hall Ford was the best, they took care of my Mustangs maintenance needs quickly and professionally.

Impressive how Lincoln Hall Ford has upped their game! Very very satisfied with Customer Service- I got a reminder phone call to schedule my oil change & tire rotation! WOW! Stephanie is Amazing as my tech assistant

Dakota Booth did a great job!

So far so good. Im very interested in the soon to be released 2022 Ford Maverick and Ive initiated contact with Hall Ford to order one. Still working thru the process, but so far HF has been very responsive.

Had an awesome experience with Dakota and Byron, they both had outstanding customer service! They got us exactly the vehicle we were looking for at the price we liked! Will definetly come back when its time for another!

Very nice salesman (Kevin) helped me with my new Ranger. Just waiting for running boards and tow package to be installed.

I highly recommend Hall fords truck shop for all your needs, Ive been fortunate enough to have known of them since 2018 and have been very happy with their services each time.

Ok...where do I begin. I took my car in to have it fixed on April 16, 2021. It needed to be towed as it wouldnt start. I usually do my own car work, but I was very busy at the time and suggested to them that it was the ignition coil. They had the car for over two weeks. I had to call them first week to check up on it. They said that they hadnt found the problem. I suggested again, the ignition coil...they said that that checked out and that they were still looking into it. Okay. 2 weeks pass, I have to call them again. Turns out...its the ignition coil. Okay...get it done. Thats not really my complaint. My complaint is this...I get my car back and yesterday, I look under the hood. Wires not wrapped in at least electrical tape, battery cover was not secure and a wire harness clamp was not replaced back. So, I have to clean up after them and finish the job. ATTENTION TO DETAIL!!!!Next complaint. Recall notice for door locks...different car. Took it in last summer. We dont have the parts to fix it today, but we do...next time you come in, well fix it. Okay...inspection month rolls around. While its here...fix the recall. Pick up the car, their system was down and they couldnt confirm whether the recall applied to my car. Okay...let me know. They did, and yes it does. Okay...I lets schedule that appointment. Done. Bring the car in to have this work finally completed. They had the car ALL DAY only to tell me that they dont have the parts and that Ill need to reschedule.Why allow me to make the appointment after the car has been in there already twice (now 3 times) for this issue and keep the car all day only to tell me that they dont have the parts.THEY NEED TO TIGHTEN UP! ATTENTION TO DETAIL PEOPLE! VERY, VERY, CLOSE ATTENTION TO DETAIL.

My experience every time I come here is well worth it the staff is always very helpful and I always take my car here no matter what because I never have problems afterwards I know I can depend on my dealership they always go through each and everything to make sure my expectations are met I always deal with ms Stephanie in the service department whom of which makes my experience the best I really love her she’s always the most helpful and has a smile on her face even on her busy days thanks you guys for keeping me rolling

Not completely satisfied- Service implied that both recalls would be done when we dropped it off and we didnt find out until we were ready to pick it up that one wouldnt happen that day. Had we known we would have done it differently and stopped by and had them look at the car and then drop the car off when both parts were in. Also experienced a rude tone when calling back to confirm when part would be in.

Awsome...walked in looking for a good used vehicle, walking out with a 2018 Ecosport with only 6,300 miles on it. Love it.

Very good service. Everyone from service desk to the technician was pleasant to work with. The tech was timely in diagnosing my vehicle’s issue, ordering the part, and performing the repair. He further made me aware of some things to keep my eye on based on the mileage of my vehicle, but at no point did I feel like I was being gouged or taken advantage of.

We usually love Hall Ford, but this past experience was very disappointing. We had two nails in our back right tire (small leak occurring)and needed it replaced. We had them order 2 new tires since it was recommended to not have one new tire with an old tire on one axle. We dropped the car off the night before so it would be there in the morning for when the tires got delivered. When we went to pick it up, we noticed two new tires on the front instead of the back. They told us that sometimes they rotate the tires so that was why they rotated the two still fine tires from the front to the back and put the new ones in the front. I got home and noticed my back right tire still had less air than all of the other tires. So I called and they double checked with the technician and found out they didnt replace the right tire. We had to rearrange our schedule and change our reservation and since we were supposed to be grabbing a trailer we rented from u-haul to take the car right back to the service dept to get it fixed. They apologized but still a mistake like that should never be made.

THANK YOU. I was on vacation from New Jersey and somehow my exhaust was dragging on the road. Came here 10 minutes before they were closing for the evening. They were GREAT, took my truck right into the back 15-20 minutes later William Rodgers came back telling me it was completed. Mechanic was able to weld the broken bracket, then stood on it to make sure it wouldnt come back down as I traveling back the next day. HATS OFF TO YOU GUYS.

I am simply amazed and so happy with the service I receive from Josh C.! He is very personable and extremely knowledgeable about the vehicles. He helped me navigate through this process extremely well. Byron was also excellent with his service.Thank you guys

Great store, friendly sales people.I Felt right at home the entire experience

Dont bother with the repair shop. They had my car for 2 weeks and still unable to fix the issues I asked for. Their mechanics must be deaf not to hear the noise, and they never answer the phone.

OMG the experience that i had at this dealership was awesome especially getting the phone video from my awesome salesperson Chuck Spriggs that way I knew who to look for when i got there i highly would recommend them and make sure you ask for Chuck Spriggs he will take very good care of you actually everyone there was so awesome by the way Im loving my VW Beetle

Great service. I went here because it was closer to my house. I didn’t realize that it was much more expensive then the previous Ford dealer to get an oil change. Customer service was excellent.

Mark was absolutely wonderful in helping us purchase our ford focus. We told him what we were looking for and he went and found it. They will definitely get our business in the future.UPDATE: The clutch went in the automatic transmission before we made our first payment in June. We purchased the car in May. Its been over two weeks since they told us what was wrong with it. However we have yet to get an appointment to have it fixed bc they are waiting for a loaner car, for us. Last week we were told it would be this week. Now this week we are being told we are on a waiting list for a loaner and they dont know when it will be. Meanwhile we are driving our car with less than 18,000 miles on it, with a messed up transmission.Update#2: Mark took care of everything. Our car is going in tomorrow for the service. Thank you so much Mark. Hes not only a great salesman, hes great all the way around!!!

Had a disappointing experience at Hall Ford this morning.First I learned there are no longer going on to Fort Eustis for their free ride. It would have been nice to learn that the head of time, as I have used this service for the past 5 years.Second, my car inspection came back saying I needed windshield wipers. This was a total scam as I recently replaced my windshield wipers at Advance Auto. But I had Hall install the wipers instead of taking the car and getting them put on some place else to return for reinspection.So, after using Hall for service for 5 years for the car I bought new from Hall, I am going to move on to a different service center.

Chuck and Dakota (and the entire Hall Ford team) took great care of us when buying our new vehicle! Highly recommend!!

I had a very positive experience all around purchase my truck from Hall Ford! Stephanie is very conscious and deligent throughout the whole process. Thank you.

Josh was outstanding. He made the whole process easy.

Price negotiation (with Sales Representative Mark, over the phone) was straightforward and quick. After fixing the price, the dealer was willing to deliver the car to my home, ~300 miles away, at no extra cost. Highly recommend!

The best thing I could have did!! Marvin was extremely helpful. He didnt pressure me into getting a car that I felt I wouldnt love like most salesman. I told him what I was looking for and he found what I wanted and more!!! My Ford Flex is NICE. I couldnt of ask for a better car.

Marvin at Hall Ford was excellent to work with. From start to finish on my month long journey, he was in constant communication, sent personalized videos, and new all of my wants in a car before I showed up. He made the experience smooth and I will always be back for any vehicle needs.

Chuck was amazing!! I hate buying cars usually because of the salesmen; however, chuck made it fun and enjoyable:)

Excellent customer service! My service advisor, Mike Lewis, went above and beyond and exceeded my expectations. Highly recommend the entire Hall Ford team.

They had the perfect truck and worked with my imperfect credit. Big shout out to Ryan, Manny and the finance department who made this deal come together and Im sure theyll do the same for you!