Very happy with the service, your support is off the hook now! - the rep just took about a hour and remained very friendly and helpful throughout. Thank you so much for your great service! keep it up!

Ive been with this company for 4 years now after trying out several competitors. It did start out a bit rough in the early period - esp with the tech support, but something positive happened about 1-2 years ago (not sure what) and the servicing suddenly turned a 180 and became outstanding. Now, there pricing is extremely competitive (if not the best) AND their service is outstanding. As a small business owner, Id now HIGHLY recommend them.

I love your support, really has come a long way! Can not recommend enough, Jeff is always willing to lend a hand! Appreciate it so much!

Quickest response in the business.Thank you.

Just want to thank the team at net2phone - esp Catelyn Martinez and Ernesto Paiz - always, always provide Superior customer service.

Jerry was very helpful and resolved our issues in a timely manner. Very professional service.

John Davalos was very helpful in assisting me today. Great customer service skills. Well done!

Had issue with our incoming call menu and after hours answering lines, we were not receiving any of our calls, since we are a home health agency and work with patients and the medical community, I was in a panic mode, so I called customer tech support and my call was answered by Collin Callahan. He was very professional, friendly, and very knowledgeable. He fixed my companies account quickly and within minutes, the issues we were experiencing were resolved. There was basically no wait time, which was awesome and all of our incoming and answering service lines were up and running as normal within minutes. Thank you so very much Collin for all your help,, you rock!

The person who originally installed our phones (our tech guy) messed up the phone lines. Colin Callahan was our customer support representative! He was extremely patient with me, was very informative and knew exactly what he was doing! Thank you so much Collin! I definitely appreciate it!

I wanted to give 0 stars but you have to add aleast one. I am ashamed to even give them that. This is the absolute WORST phone provider I have EVER expierenced. Sales Straight out LIED to us with what the capabilities were and what we needed VS what they could handle. They NEVER call you back DOVEY is supposedly the Director of Operations but will NEVER call you back. Support cant fix anything. SERIOUSLY the WORST I have EVER USED!!!! DONT USE THEM!!! YOU WILL REGRET IT!

I had the good chance to work with Joseph Tolosi today setting up an auto-attendance script for my business. Joseph was knowledgeable, smart, efficient and fast at resolving my issue. It all works perfect now, a huge hat tip to this pro!

Joseph Tolosi was such a big help!! We had some changes that needed to take place within our phones system ASAP and he was able to get it done with me still on the line and had me test it while he waited. Thank you so much!

Joe was AMAZING!! He was the only one out of three other employees that I called in a row that was able to take care of my issue. THANK YOU JOE FOR GREAT CUSTOMER SERVICE!!!

We had to make a quick change in our softphone and net2phone was easily able to onboard us. They made it very easy for our scaling business. Their Customer Success team (Sam) are A+

Fantastic support!! always goes above and beyond can not recommend enough, Mark Staley is always willing to lend a hand!

Again Goddess Kassandra rocks & helped me out! Earlier Talib was useful too but he has such a deep manly voice I feel like girly man in his presence !!!

One of my phones would not work after a recent power failure. I called Net2Phone and got Tone Guiterrez. He had me try a few things, then went onto my phone through my computer and had it up and running in no time. Very easy process on my end. Tone was very professional, knew what he was doing. Good job.

We switched our phones in our Dental practices to Net2Phone. We are very happy with the product and service. I have my representative Freddie who is always there for us. My phone bills are lower and the features are great.

Ron was awesome. Difficult 4 line auto record, auto play message and forwarding of queue handled with ease. Just awesome sauce.

Support answered my questions quickly and efficiently. Thanks Joseph

Colin Callahan at Net2Phone was the support tech who helped me this morning, and I could not praise him more highly! He very politely and with a sense of humor walked me through to the solution I needed and then provided follow-up links for additional information and training. Very impressed with this customer service! Thank you Colin.

Kassandra helped me to resolve an issue with outgoing calls with no audio.She was also very helpful solving line not registering issue I had for over a month. Two technicians I spoke with before Kassandra werent able to identify/fix a problem.Thank you KassandraWell done!

Net2Phone has been a great VOIP service provider for us. The first couple months were a little rocky as we worked through some bugs that stemmed from onboarding, but our very attentive customer success rep Sam Weisbuch has been nothing but eager to help us through any issue that has come up. Since those initial bugs, we have had pretty smooth service overall with very few, easily solved interruptions/issues.

Any company that allows people to open accounts with stolen business credit cards needs to rethink their quality control. Not sure how this happens.

Extremely knowledgeable and easy to work with. Thank you for all of your help.Best Regards,Neil EspendezIT ManagerSegal TrialsMiami Lakes Corporate

Very happy with the service at Net2phone. Spoke to Colin and he did many things for us on one phone call lasting about a hour. very friendly and helpful. Thank you so much for your great service. keep up the great service.

This phone system appears to have been rolled out prior to having their app working properly. There are far too many issues with no real answers other then uninstall and reinstall. Why would a phone app need to be uninstalled and reinstalled so many times? The app should update automatically just like every other app. If the app wasnt ready to be rolled out to a large call volume office that should have been advised prior to signing up. Beta testing should be done prior to being rolled out to the general public for use.

Id give them -5 stars if possible. Worst customer service and tech support. we were trying to fix our service with them our first month with them and they couldnt assist. we got our first invoice with just 50% in sales tax. After we called to cancel the service they sent us an invoice for another month of service which we never received. Worst company ever would never recommend anyone to use this service.

Great support, truly appreciate! Jen did a great job getting my concerns addressed Love dealing with their team, always upbeat!

Great work on our PBX, you guys are amazing, and I truly appreciate everyone going beyond the call of duty, especially the late hours! Wont forget it, highly recommend!!

Great service! Colin did a great job getting meeting my needs and making sure that everything was in working order! Very pleasant to deal with!

Tone GutierrezSupport Engineer is the best on their support team, he is patient and professional, very smart guy.

I simply love working with John and his team; great experience and I am so pleased. As close to being perfect a service as possible!

Joseph also was amazing and helping us transitioning our Net2phone to be used by our employees who are now working at home. Many thanks to each of them who helped us today!

Thanks so much to Colin and the rest of the folks - your support is out of this world!! Thanks for saving us, literally!!

I was sold on the idea that Net2phone billing was going to be a flat fee charge per line – instead, the bill is coming in with many per-minute charges on phone calls. I requested them to let me forward the lines after work to another phone. I was given instructions how they can be forwarded. Instructions failed and I’m still trying to find out how to get the lines forwarded. They charged us for a fax line, which we do not have. They did refund this charge.Since I am unable to forward the calls, I requested several days ago to have one (of four) line to be permanently forwarded. So far not even an acknowledgement of this request.One nice thing is to have all four lines with one company. And all incoming calls go to Line 1, then roll over to Line 2, 3 or 4 as each is busy. But we cannot tell which number is being called, which we need to identify for marketing evaluations.We are less than satisfied and shopping for another phone service so we can more effectively get our air-to-water machines into the marketplace.

Five star service here, no question. Always quick to get back to me and thorough on their answers

The rep was extremely knowledgeable and made sure all of my issues were resolved

Net2phone gets the job done for us. A good phone system is one you dont have to think about much. It has all the features we need, and works well with our remote team on their smartphones. Havent experienced any down time or customer service issues either. So far so good!

The rep we had Joe was terrific

You all amaze me!

I was having paging adaptor issues. While the problem was major frustrating, I did get the right technician to resolve the problem. Over all I am pleased with service but I do have a few problems to resolve!

Very happy to have Net2phone service, customer support is superb. Thanks Joe

The system works great on a daily basis, but whenever there is a change from the normal programming, it doesnt work. Customers get a message that we are here, but we arent. Not the first time this has happened to us. Probably shopping for a new phone service...

We recently replaced a 10+ year old PBX system and went with Net2phone. Great decision, everything worked out well, love every step of the way! Totally recommend!

Its a miracle! Colin Callahan got my Net2Phone up and running!

The best service and installation, and also the follow up, thank you so much Devonne! You guys have come a long way! We feel awesome!

Beware. The net2Phone Office product is not something that you want for your business at the time of this writing (2/13/19). Over the last few weeks there have been several outages. This is a beta product that they are still working on, and it should not have been brought to market until they had a stable, working product to offer.

Alexander Rodriguez was very helpful and prompt with getting back to me to help us update our details on our system, late on Thanksgiving eve. I have a lot of confidence in this provider. Thank you.

The 5 Star review is Steven Rivera, Support Engineer, who is amazing. The phone service is a solid 4 stars (sporadic system restarts) and the fax service between 2 to 3 because of long transmission waits and too basic of a fax log. The .pdf of the transmitted fax is not stamped or water-marked with time/date, status, # of pages and recipient phone number - making it difficult to show proof of transmission to a 3rd party.Back to Steven Rivera. He is responsive, patient and very tech savvy!

Really good support system, our thanks to Jonathan & his team, truly wonderful!

I worked with Alex from your tech support team today. He was very knowledgeable, and quickly took care of our customers phone issue. Great job, Alex!

Lesley was quick to put us in touch with customer support. Chris was then very responsive to resolve our issue. My goal was to solve this today and it happened!

Every thing went smoothly transitioning from my hard line to the new Net2Phone setup. Appreciate the significant savings too! Thanks!

Mr. Coombs Gave us some top notch customer service when we needed it most

We called last minute to request the a change on our voice message recording to close business early today and also to have it working during Thanksgiving Day, and Alexander Rodriguez made it happen in just a few minutes with no issues. Thank you Alexander for making our request possible in such a short notice. You rock!

We recently relocated our business and with move came the need to replace a 20+ year old PBX system with 12 lines and big monthly bills. After investigating different VoIP providers we choose Net2phone because of their Sales Manager Robert Rogers. He made us feel that our small business was important. The other guys left us feeling too small for them.We converted 2 weeks prior to the move so everyone could get used to the new system and when it came time to move we had a plug and play system that worked perfectly!Our conversion/setup coordinator Adam Miller was just marvelous! He did everything asked and more even working on a Sunday night to get us ready to port. I cant say enough how Grateful I am to Adam.The online training and additional set up guidance received from Lesley Adams was extremely on point and she tailored our system to fit our needs perfectly.We are very happy with our choice and confident that Net2phone will be there for us!Doug King - President - Switches Unlimited Inc

Alex was very helpful today in getting an one of our old phones from our previous provider up in running with your system. He was professionable, knowledgeable and patient. Thank you!

I cant begin to explain how happy I am with net2phone. oh wait, yes i can! the tech support team I have been speaking with, mainly Michael Szymanski(sorry if i mispelled that...again) and Alex Rodriguez...very knowledgeable. Very caring. They just get things done. Thank you again Mike and Alex, for helping me be able to give the same customer service that you have given me.

We had a great appointment with Dyymek, thank you to all!!!

The Office product is exactly what we were looking for. Good support and we are impressed overall.

Colin was very helpful and proffesional

Whenever I have an Issue with My Phones I just call customer service and its fixed! Thank you for all of your help and support.

The tech was knowledgeable, professional, and patient. He allowed us to achieve our goal! :)

I worked with their customer service department for several days in figuring out the best choice for my business. They were patient and very helpful. I definitely recommend them to anyone interested in working with a professional team.

As you know typical problems happen here and there in an setting . Micheal in the support team was nothing but supportive, responsive and resourceful and I could not ask for a better representative . I strongly recommend this company, it is pretty legit!

Recently engaged Net2Phone to assist with a call center relocation . I needed everything from soup to nuts. I only had a limited window in which to get this done due to a natural emergency.I have to say my representatives from Net2Phone stepped up and hit the ball out of the Park. We have been up and running 4 days now and it has been Business as Usual excellent job.

Alexander was extremely thorough and acted on my request quickly. Great customer service

Thanks go out to Alexander Rodriguez, truly the best when it came to updating our system! Love the service!

Alexander Rodriguez went out of his way to make sure my problem was solved. Super happy with his services. I would gave him a 10 star rating. Thanks Alex :)

Alex did a great job helping me with our issue. The voice mail notification was not working and he fixed it for us.

Wonderful transition team and a great service, response time! thanks again, very impressive!

Christian is a valuable asset to the Support Team and recently made yet another customer happy by fixing issues they had with another carrier completing calls not related to N2P.

Your office product is terrific, thanks for all your support, we love the entire experience!

Alex was very helpful in verifying our holiday greeting was set up correctly and assisted me in testing it.

Thanks to Alex Rodriguez, he is so helpful when it comes to resolving issues! Definitely worth it, thank you!

Thanks for making this a smooth transition, I was relieved! appreciate it!

I love your service, thank you so much, Net2Phone made me a believer in IP telephony!

Our best regards to Keith and the entire transition team, thank you so much!

Great support staff!

A very smooth and pleasant experience, thank you guys!

Special thanks to Jonathan and the entire transition team, went really great, thank you so much!

Thanks for smooth transition, especially impressed with your VOIP and fax services and support. Thank you again.

I appreciate your great service and timely support, very impressed!

From the bottom of my heart, thanks to Mario, great effort!

We are grateful for your help, thank you, and great service overall!

Great company. Saved us over $500/month on our phone systems with an upgraded service.

This is the worst phone system I have ever encountered. It will literally kill your business. The staff isnt able to help with the multitude of problems that every day and I mean every day. So you as the business owner is left with daily, constant complaints from your VALUED customers saying its a shame they can never get a hold of your office. STAY AWAY

A shout out to Otto... Very patient man.. Thanks

Special thanks to Scott and the team, thank you guys!!

Thanks to Steven in particular, took care of business!