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uBreakiFix
160 Delancey St, New York, NY 10002, United States
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uBreakiFix

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Da
Review №1

So far... flawless work. Tackled a really complex issue with my phone and returned it to me working and in like-new condition.Friendly and knowledgeable staff too. Use these guys...theyll keep you tech working.

Li
Review №2

My phone screen was cracked. I was told it would take 1 week for someone to my come my home from insurance to fix so i decided i would go to this store as it worked with my insurance. I went during my work break and they to told me i need to come back in 2 hours. I asked if they can do it then as i work far away but they said they could not. Fine. They said to come by 1:30. I asked to confirm that it will definitely be ready as i am going during work and they assured me it would be. I cam at 2:30 and was told they just need 10 min to do diagnostics. Needless to say it took 30 min and when they gave me my phone i rushed out to get back to work. When i go to work i realized i was not able to use my phone because it wasnt connecting to any network. They never completed the full diagnostics and called me while i was there to insure the phone was working properly. My husband called them and spoke to a tech who told us to call in the morning and they would arrange for someone to come to our home to fix it. In the morning we called and were told that we would need to come back. I work far away from there and already spent a great deal of my time there yesterday. the phone was not ready at 1:30 like they assured me and further more they rushed the diagnostics and did not confirm my phone was working properly . I can not go to the store as i live in a different borough and work far away. They said only thing i can do it is come back. Poor customer service and quality. Never going back . Now i have to pay another 30 dollars for someone to come to my home to do it as this would be another claim!

He
Review №3

Rose was extremely friendly, professional and informative during the entire process. Dropped my Google phone off for a screen repair as my screen wasnt turning on anymore. Technician switched out for a new one and phone is working perfectly. They are very dedicated to good quality repair and I would go here for any repairs in the future.

Iz
Review №4

Everyone who works there is SO nice and explain everything you need to know about what is wrong with the product and how they’ll fix it. The warranty policy is NOT deceptive either and they do their best to give you their best. Would definitely recommend this location!

Ja
Review №5

This place was perfect, I had a 5 year old ps4 that sounded like a plane whenever I played a game. Now it’s super quiet can’t hear anymore airplane, thanks to them my airplane has finally landed. They were super respectful and got it done in a pretty good time, I recommend that people should go here if they need any electronic fixed cause these guys get it done!

Sc
Review №6

I just had a great experience with Hamza at the Delancey location. He was extremely friendly and knowledgeable, answered all my questions, and pointed me in the right direction with the one issue be couldnt help out with immediately. Thumbs up. 👍

Ga
Review №7

Super helpful staff. They helped me file a claim for phone insurance that I didnt even know I had! Ended up saving me 300$. Highly reccomend

Sa
Review №8

The customer service is excellent! Rose is sweet, knowledgeable and professional and was a joy to deal with! Its so rare to have such a great customer service experience these days! The technician replaced the battery in my Samsung Galaxy S8 as promised and ran free diagnostics to make sure there were no other problems (there werent).I even purchased the Asurion Home+ insurance and received an on-the-spot discount on the total repair cost (thanks to the information provided by the cool dude at the front with the arm tattoos- sorry I didnt get his name).I am very happy with the service and my phone is working great now!I highly recommend this business for your electronic repair needs.

Qu
Review №9

Fixed my phones well and held them for me for a nice period of time friendly staff

An
Review №10

Rose was playing games with me. she was trying to push the extended warranty on me. She kept picking up the price to more and more . rosa is a freaking con-artist. First she try to be nice and then she freaking try to set the trap up

Ja
Review №11

This place was amazing! Great and fast service! Thank you! They fixed my sons iPad so fast, my son and I were happy! Thank you thank you! Highly recommend

Li
Review №12

My phone was stuck in safe mood. I first went to the Verizon store for help, they inturn suggested I go tohere. I walked in just prior to closing, the 2 guys working in the store were helpful, friendly, and eager to help fix my phone.They did so in under 10 minutes. When I asked how much for the service, they said the cost is a smile. So, I happily left the store, took of my mask, and smiled. Amazing service and such a nice way to end the day.

La
Review №13

Love to visit again it’s been along time since I’ve been to Brooklyn I’m gonna try to see if I can make it before the summers over

n
Review №14

Explained to me that they failed to fix my phone because the replacement part they inserted turned out to be defective. This might sound like bad luck, but it should never happen - if youre doing a warranty repair you should be using tested/new-from-supplier parts, not whatevers on your bench.This is unprofessional, and a big problem for warranty repairs, because it means now other parts of the phone may well be broken as a result of inserting a faulty part.So essentially, they have taken the phone and potentially broken more parts of it.The person behind the counter was very nice, but ultimately not helpful.

Pe
Review №15

I love this place. Cris is amazing. He repaired my computer quickly, a total pro and master technician - and the prices are good. The best place in Manhattan and he is fantastic.

Ti
Review №16

They fixed a phone that I thought was unfixable. Will definitely go back

Al
Review №17

Brought my phone in at 6pm on a Thursday (for a 7pm appointment) with a known issue on Googles extended warranty list. Despite the early arrival and late time of day, these folks turned the repair around in an hour and change... Happily returning home, writing this review on my repaired phone on the train.

si
Review №18

I cracked my screen when I was at work and Jasmine & Rose were a a hugeeee life saver . Very Professional and the sweetest people I ever met I definitely recommend this place no doubt 10/10

ve
Review №19

Rosehely and jasmine have great customer service at 160 Delancey in nyc. Very polite I wish I can give more then 5 stars. They fix my mother Samsung phone the charger part was broken. They Great 👍🏽 Thank you

Eu
Review №20

Fast and reliable. Good job!

Al
Review №21

I must praise the quality of the service and the professionalism they showed in dealing me properly and repairing my phone. They use certified parts and they definitely know what they are doing. The quality was exceptional and they charge a highly reasonable price. They have a really clean store and I would highly recommend them to anyone having issues with their gadgets.

fe
Review №22

Rose did her thing and always with a smile😃highly recommended.

ba
Review №23

Super friendly staff. Best location Ive been to

Re
Review №24

Fixed my ps5….hdmi port went bad but now it’s back in business….will definitely use them again

Is
Review №25

Best repair store by far.. fast, low prices and very friendly... the guy in the front with the tattoos knows what he is talking about

Jo
Review №26

Recently visited these guys to get my phone repaired. Was amazed to see their professionalism towards their customers and the quality of the work was amazing. I mean i havent seen this much quality and professionalism while using certified parts that too with such reasonable price. Extremely satisfied and will highly recommend these guys.

SU
Review №27

I went to repair my phone screen today to this location and the attention and service Rose and the whole team gave me was exceptional 👌 this is not my closest location but I would definitely go back to them if I need to fix something else, 10/10!!! Thank you guys!

Wi
Review №28

I had previously visited a different ubreakifix location and had an unpleasant interaction which made me feel uncomfortable with handing over my phone.I decided to give this franchise a second chance by trying this location instead and I made the right decision by doing so. I didnt catch any names but the male worker with tattoos was very patient and knowledgeable while explaining my options. I felt much more confident and comfortable with their services. The process was easy and smooth, I got my phone screen repaired by the tech Faiq after an hour. If you have to pick a spot to get your phone fixed, pick this place. Professional and convenient plus good attitude!

Ke
Review №29

I went there today with my iPhone 8 Plus with the screen cracked, the guys were really easy and quickly, one hour later my phone was as good as new! Great service

Jo
Review №30

The quality of work that they did was amazing. I loved the reasonable pricing and professionalism in the employees attitudes. Best thing is, they use certified parts and know their job.

Tr
Review №31

Cracked my screen during a walk with the pup and it’s been on the to do list for a few weeks now among many other things.Hands down - the fast and most stress free screen replacement experience I’ve ever had.I got a call in the am to schedule an appointment for me to come in to get the repair done and I was in and out in under and hour. Actually it was a little under 30 minutes to be exact.Can’t promise you the same thing, but I can tell you that ED will take great care of you.

Li
Review №32

The man working was really helpful and friendly. Very fast turn around on the repair too! Ill definitely come here again if I need any repairs done.

El
Review №33

The entire staff was super friendly and awesome! Haunza was nice, funny, cool, professional, and gave me interesting info on any other future repairs I may need for different systems. Definitely going back in the future for any repair I need.

Sh
Review №34

Only great things to say about this place. My companys external hard drive (unfortunately the only place their image library was backed up) stopped working and I needed it fixed same day in time for an important Monday morning presentation. I took it here Sunday morning and they had everything transferred over to a new one by the end of the day for an extremely reasonable price. They literally stayed open late just to make sure I could get it by the end of the day. Staff was so helpful and sympathetic to my situation. This was the 4th place I took it to and every other estimate I got was 4x the price and days longer. Highly recommend.

To
Review №35

Amazing store. Chris and israsl fixed my phone in 10 min

Am
Review №36

Ha say was so helpful! Literally saved me $400+ by just asking if I had insurance with my service provider! Quick and easy apt and phone screen was done in under an hour!

Li
Review №37

I dropped off my galaxy buds and they were fixed very quickly but I was able to pick them up whenever I was ready which is great for someone with a busy schedule. Theyre very professional, friendly, and responsive and I will definitely go back should I need to get anything repaired.

Ne
Review №38

I just noticed this store when I walked past it but havent had the experience of having anything fixed yet.

Ja
Review №39

Went in and got my son son fixed.. well definitely go back

Fr
Review №40

They were no help at all see my cheap phone started making excuses saying they cannot fix it Ive been to several locations they are all bad

be
Review №41

These guys are freaking awesome. I had to bring in my mac for a diagnosis. They did it for free and it turned out my monitor had issues. I bought an external monitor since I needed to work, came back to the store and they were really gracious to help me get it set up as I was having issues with hdmi connection. They did come through big time for me.

Al
Review №42

Guys here are very helpful and they did great job(one hour for screen repair). For now everything looks good, we will see in future. I did claim through Asurion.

Cy
Review №43

I brought in my Nintendo Switch to get it fixed and the team that helped me was extremely professional. They went out of their way to make sure that the Switch I got back was in pristine condition. They also kept me updated throughout the process.

ha
Review №44

Very nice and fast - they have everything in stock!. Focused on solving the problem at hand and easy to work with. Highly recommend.

Gr
Review №45

Came to get my phone screen fixed on a busy day and they still got it done before the estimated time. Friendly, quick, and super affordable. I highly recommend checking this place out for your broken screen/broken gadgets.

Ma
Review №46

10/10 all around. Amazing service.

Au
Review №47

Hamzal is fantastic! He went above and beyond and is very charismatic.. Superb service and timely fix for those on the go.

Ma
Review №48

Hamza was very helpful, gave me the best advice. He was also super nice! Will go back if needed.

Af
Review №49

Great experience. Hamza was very helpful and professional and gave me a good price

Ma
Review №50

Excellent service from the time I worked in the door. Hamza was professional the entire time. I had to get my screen replace and he did everything fast to get it done. Between making the claim and getting the screen fix hamza took care of everything without a problem.

No
Review №51

These guys here are great!! Very helpful and very professional. I’ll be back if I need anything else fixed.

Ty
Review №52

This place is absolutely amazing! Nicest personnel. I came in to get my phone fixed, and my phone got fixed within less than 2 hours. I definitely recommend this place for sure. Phone tech Faiq was super helpful and polite!

Mo
Review №53

They are very helpful there timing is great and zar was very helpful and professionalMy screen looked brand new !!!!

Sh
Review №54

Bright, clean, professional and very quick to communicate. Hamza and the team took care of my phone and got it back to me in half the time quoted! Thanks yall.

Do
Review №55

Great experience, in and out. Fixed my pixel screen with 90day warranty!

Ca
Review №56

Hamza E. Was very professional and helpful. He fixed my phone and im very happy. Good honest company id recommend it to anyone looking for help with their phones.

Lu
Review №57

Hamza was amazing and helped me to fix my phone issue in 20 mns. Great experience and highly recommended!!!

Ze
Review №58

I had an amazing experience i would definitely go back if needed ☺️

Cl
Review №59

Went in to get my Google pixels charging port fixed. Staff is friendly, professional, great customer service. Phone was fixed quickly and charges like new. Will definitely go back in future and recommend to friends 10/10

Ma
Review №60

Hamza did a great job and quick too. I highly recommend.

Ja
Review №61

Possibly the best price out there. Good team.

Ni
Review №62

Had to get my Pixel 3a screen replaced asap. Went in the morning and it was done 90 minutes later. Its like new! Great, fast, courteous service. This is the place for phone repairs!

Ro
Review №63

Came here looking to fix a Samsung S10 with water damage. They were very friendly and assessed the problem quickly. The phone was fixed within a couple of hours. Phone looks and feels new. Would highly recommend.

Ju
Review №64

A true life saver

So
Review №65

Expensive but did get the job done

Cr
Review №66

Hamza and FaiqThis Guys Were so Dope They did an amazing job with my Phone They are Great 👍🏾

Sh
Review №67

Couldn’t say better things. Phone was fixed in less than an hour. Israel was beyond professional and knowledgeable. Thanks for the help!

Ma
Review №68

Super quick and friendly service! had my cracked screen fixed in under an hour

Ty
Review №69

BEST SERVICE EVER! QUICK AND EFFICIENT

An
Review №70

Hamza is the best! So fast and perfect repair !

Jo
Review №71

Hamza was very helpful got my phone working

La
Review №72

I’m so happy I came here to fix my phone. I thought my phone was long gone but they rescued it. If you ever need anything to be fixed this is the place. Thank you Hamza and Faiq!

Es
Review №73

Hamza was great my phone works great now!!! Thank you

Ki
Review №74

Fast efficient fix in less than 2 hours for a cracked screen. Will definitely recommend them.

Ba
Review №75

I was in peril! I lost all the sound /volume in my phone Faiq restored it all quickly.. so grateful!

Al
Review №76

Amazing service. Super fast fix of my Pixel screen. No cheap third party parts, all high quality parts.

Bi
Review №77

Hello. I needed a battery replacement for a galaxy s9+. i first went to samsung experience @ LI mall,this was a bad experience (choice)!!! because phone is out of warranty, they said they have to change everything,lol,with no other damage to phone,samsung suggested i buy a new phone it would not be worth fixing,smh.....if your phone is out of warranty DONT go to samsung,I should have came here (ubreakifix)...OMG these guys ROCK, friendly,Professional & they replaced battery fast (90mins)same day, for a good price & using OME parts,I left Soo Pleased, Shame on YOU SAMSUNG,,,,,,, THX AGAIN uBreakiFix @ Delancey st. is GOD sent

Gi
Review №78

Ive been waiting over 2 months for my xbox to be fixed and to this day still waiting for the damn thing service is terrible

Do
Review №79

Staff was friendly, however despite my google pixel being under warranty, having a ticket with google showing that,, a google chat with support saying under warranty, they said sorry we do not see in our system it is under warranty, and wanted to charge to repair. Even with the manager reviewing it.They were apologetic...Had to go a different place, and BAM warranty and fixed.

Co
Review №80

Super fast, friendly service. Would absolutely recommend. Thank you!

Ju
Review №81

Fast and wonderful service

Fr
Review №82

I had a really great experience! Perfect!

En
Review №83

Hamza was great with setting up My device

Ja
Review №84

Efficient and professional service.

Je
Review №85

Great

th
Review №86

Very helpful turned my day to a happy one. Thanks guys !

G.
Review №87

Screen replaced in 2 hours. Professional and friendly service.

Mi
Review №88

In about an hour Hamza managed to get everything on my broken phone transferred to my new one after multiple Sprint stores told me it wasnt possible.

Ri
Review №89

A fantastic job very professional and aided me with the upmost respect i recomend there service to every body in new York specially for first responders. NYPD fdny.👍👍👍👍👌👌👌👌❤❤❤❤👍👍👍👍👍👌👌👌👌👌

da
Review №90

U can bring ur phone to fix but do not repeat do not bring ur laptop to fix here no good

Ab
Review №91

Handled with care and professionalism

Ca
Review №92

Good customer service

ma
Review №93

Great customer service, quick fix!!!!

Lu
Review №94

Fast fix great people

Ja
Review №95

Very efficient and polite

Ma
Review №96

Damion was Amazing!!!

dw
Review №97

Yeshhhhhh

Information
72 Photos
97 Comments
4.9 Rating
  • Address:160 Delancey St, New York, NY 10002, United States
  • Site:https://ubreakifix.com/locations/lowereastside?utm_source=google&utm_medium=gmb&utm_campaign=lowereastside
  • Phone:+1 212-207-9292
Categories
  • Electronics repair shop
  • Cell phone store
  • Computer repair service
  • Data recovery service
  • Mobile phone repair shop
  • Screen repair service
Working hours
  • Monday:9am–8pm
  • Tuesday:11am–6pm
  • Wednesday:9am–8pm
  • Thursday:9am–8pm
  • Friday:9am–8pm
  • Saturday:9am–8pm
  • Sunday:9am–8pm
From the business
  • Identifies as veteran-led:Yes
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