This service is easy to use and has reasonable cost. My drop off was late and I called three times to inquire about the drop-off time. I was told I had changed my drop off time(I hadnt), and was generally give immense unprofessional treatment. I wasnt ever given any quality information regarding my drop off time and I was denied a request to speak to a supervisor. When I requested a refund I was told That isnt going to happen. Thankfully, my clothes did show up late the same day(very grateful). The service is fantastic in theory, but the customer service is some of the worst I have ever dealt with. All in all: Ease of use 9/10, quality of laundry 9/10, communication, professionalism, customer service 0/10. I so wish I could trust this company to respond to a simple inquiry!
These guys are terrific, hands down the best laundry on demand service I’ve tried yet. Always on time. Very friendly staff. They always call when they are on their way, and you can even track where they are in their route. Highly recommend them.
I researched a ton of laundry services when I moved to the city, and this is definitely the best deal. They always have laundry pickup times available - even at the last minute. Ive even had 1-day turnaround times. Theyre also incredibly affordable, especially for the quality; my clothing comes back perfectly clean and folded. I would highly highly recommend!
I have been a loyal Liox customer since last June, and have noticed the quality of service decline dramatically over the last 4 months. Our laundry has been delayed (both pick-up & drop off) every single time, and the customer service has been atrocious. When we call, we rarely reach a person, and when we do they are incredibly rude and unapologetic. The lack of communication, care for peoples personal items and customer service is apparent. DO NOT use their service and opt for a competitor.
Communication was poor. I never know if my laundry was picked up or delivered. Many missing clothing items and I received someone else’s clothes with my laundry. Would not recommend. I use Wash Club now.
I have been using Liox since the pandemic started and every single time my clothes come back clean and smelling fresh. Whites are actually white and everything is folded nicely. They are always on time and super professional. I have to give a major FIVE STAR review for my most recent order as I left my Beats headphones zipped up in the pocket of a sweatshirt that I sent to get washed. When the laundry came back, the beats were SAFE, SOUND and fully functioning in a little baggy. I’m glad to have a laundry service who checks the pockets before cleaning, because I clearly don’t haha. Thanks Liox!
This was my second time using Liox. The first, I had no issues and I was satisfied, likely because I did not have to deal with customer service. This time around, it took TWO DAYS to get my laundry back. I get that they can be busy and thats understandable, what is not ok is not updating me at all about my laundry and not being available by phone (despite having a phone number listed) and taking hours to respond to email, if at all. This stressed me out considerably as most of my wardrobe was in that order. It eventually showed up late at night (after customer service promised two separate time windows that passed). I WILL NEVER USE THIS SERVICE AGAIN
Driver dropped laundry, without authorization, at our front door and did not call or text to let us know. As a result, our laundry was taken and we have no idea where it is. No sincere apologies or recourse for us to take, and it was 30lbs of clothing, intimates, towels, etc.Thanks a ton guys. *Awesome*
Avoid this place like the plague. after a few good uses, suddenly my 9A -11A drop-off laundry wasnt returned and the phone was not answered ALL DAY. Finally I had to go to the physical location and threaten to call authorities before the woman inside the store assisted and they scheduled my clothes to be dropped off later that evening and they were. I gave them the benefit of the doubt as I was told there was some emergency going on. Well....once again, 9A-11A drop-off was not delivered and no one answers any of their phone numbers. I will once again be going to the physical location to get some pep in their step but will never ever use this business again. They are TERRIBLE. BEWARE!
Created new large stains on expensive clothing. Other items had to be handed in twice (I gave them three patient attempts, but they were never able to resolve any of the market issues). Completely incompetent on stuff that would even be resolved with a normal wash and fold service around the corner. Works okay for stuff that you dont care about, but dont give away any items that matters to your wardrobe. Ran by a bunch of kids with no communication or organization skills! :)
One bundle of towels was not completely dry. Damp and musty towels are NOT OK. I called their customer service number multiple times and sent a few emails. It’s been 24 hours since I tried to reach them and there has been no response whatsoever. I don’t know what to do. I paid for a service which failed and they are completely ghosting their client. Don’t use this service!!
I sent two bags of laundry out, and only one returned. I called and called and got no answer and no return call. I got one email saying they’d look into it. 4 days later my second bag showed up (very grateful), but I never received any communication that it was found and on the way.
Overall terrible experience. They stained a brand new sweatshirt with two huge water marks on the front. When I reached out to them about it, they originally responded about rewashing and when I tried to set that up, no response. I emailed again to follow up and no still no response. Poor quality cleaning and bad customer service. Only went there because my neighborhood clean and fold closed but will be finding a new one.
I have never had a more terrible experience with a laundry service in New York City. Disclaimer this is my experience they may be a good choice for you. My clothes that I paid extra for to have bleached came back unbleached, they still smell dirty and there’s no fabric softener. I called and emailed for two weeks and literally nobody replied answered or called back. Yesterday they just completely ghosted me when my laundry was scheduled to come in the afternoon and still no one called or came with my clothes I was Waiting around for all afternoon. I finally reached somebody and they said that there was an emergency and so the laundry couldn’t be delivered then today when I spoke to the person they tried to blame it on me saying that the delivery person couldn’t get in the door. Like get your freaking story straight. They literally had hundreds and hundreds of dollars worth of my clothes and thought I wouldn’t care if they just didn’t deliver it? When I finally got through to somebody today she said she credited my account idk with what the $3 bleach charge but safe to say I would never ever use this company again.
First time customer business trip and hotel no longer offer laundry needed to get done Liox pick up at hotel - timely only laundry service needed
After happily using Liox for about 4 months, sadly I have to stop using their services. Their customers service is no way to be reach either by phone or email. Hope one day I can get by Liox, to talk about my service experience, and why I am rating one star.
Update: The owner just sent me this BS email saying that I wasnt professional & not a team player. Well FYI...FIRING ME BC IM TOO SLOW & NEED ACCOMMODATIONS ISNT GROUNDS FOR TERMINATION PERIOD.I was hired but only lasted 1 week. I was fired because they were getting too many customer complaints, however it was 110% obvious I was fired because of my disability. I also discovered a whatsapp group of certain people within the company INCLUDING THE OWNER/CEO teasing me about me being too slow &v having a lazy eye. THIS IS 110% ILLEGAL.Also, to any customer I helped/was helping; I am truly sorry I could not help further & I hope you got your cloths back (& clean)!!!
Second time using it since I like how this company do the laundry. Clean and neat. But incident happened in my second laundry order. I did hang to dry order for my silk sleepwear because it has a high value. When I got back my whole laundry, this sleepwear was missing out from the hang dry items.I was a bit frustrated because it is worth few hundreds dollars and just got it recently.Tried to call the customer service where never picked up my call, never got email reply so not sure what can I do. Might have to visit the liox in person. But this is very upsetting and disappointing experience just in 2nd time.-UpdateThey refunded me for the order but still was not able to find the missing cloth. I recommend you to leave a special bite for any precious item unless this place will lose it. Very disappointed for the price and service that they try to provide.
Would not recommend. android app not working, no one every answers the phone or emails, Still dont know where my laundry is?
Great place to get your laundry done. They pick up on drop off from your home.
Liox has made laundry day easy! You schedule the pick up time and delivery time and Liox does the rest. My clothes always come back smelling amazing and everything is perfectly folded and delivered right to my door. Prices are also very reasonable! Definitely worth trying.
Such a great experience with Liox! I just moved here and figured I would use Liox until I got settled and found a laundromat I liked near me, but now I think I will just continue to use Liox. They were extremely professional and responsive. I love that there is the option of a scent free detergent, since I hate strong scents. I also accidentally scheduled my drop off a week later than I meant to, but when I called they were happy to reschedule me for earlier, at no charge. Also, since this was my first time using the service, I made sure to note all of the items I was sending, and they did not lose a single piece of clothing, not even a sock.I know that it seems a little expensive, but the convenience and great service is very much worth it to me.
They were 2 days late picking up my laundry. I called multiple times and got no response until Sunday when they tried to charge my card4 times for 111 dollars then sent me. Text because mycsrd declined. And even when I responded to there te t they still never called or responded back to what I was saying. This business is very shady and should not be trusted
I have been using this laundry service for a few months and they usually did a good job—a little expensive, but good.I got my last order dropped off a few days ago with bleach stains all over a brand new set of sheets and other various garments. I contacted customer support and they asked me to provide pictures, which I did, but never heard anything back. I followed up and tried calling but couldn’t get through.I am so upset. There is at least $200 worth of damage on some of my favorite pieces of clothing, not to mention a ruined set of sheets.
Horrible service. Losing peoples clothing is unacceptable, and especially not doing what’s needed to make it right after. Would not recommend anyone use their service.
DO NOT USE THESE CLEANERS - THEY WILL LOSE YOUR LAUNDRY AND IGNORE YOUR CALLS. I used these cleaners multiple times and the clean was average at best but they were the only option in my area. They then delivered 30lbs of laundry to the wrong building, my super had to go looking for it and found it down the street outside of another building. In the very next order they lost all of my dry cleaning - they kept delaying the delivery date until they finally admitted they didn’t know where it was. What has been most frustrating is that they do not return calls or emails and when you do get through to them, they pass it off to their colleagues or say someone will call you back and then they never do. The manager has told me his name is Nathan and Richard and each time I’ve spoken to him, he’s promised to return my call within the hour and it’s been weeks since I’ve heard back. All I want is the cost of my dry cleaning covered but they refuse to take any responsibility. Also once when I called they thought I was talking about another set of missing laundry so this must happen often.
2 things are important for a laundry service, clothes are clean and pickup/delivery.I dont have to complain about my clothes coming back clean. However 50% of the time the pickup or delivery are outside of the timeframe I chose.
An amazing experience the whole way-they picked up and delivered early, and even offer same day services. The clothes came perfectly folded even in order from smallest to largest. The communication was seamless, and the no contact pickup makes it really easy. I had to change my delivery address and they had no problem. A tip-spring for the $5 Liox laundry bag! It has a strap so it makes it easy to carry around! I had some random items that fell out of pockets and liox wrapped them in a plastic baggie and set it aside. Overall, one of the most wonderful customer experiences I’ve had of any business.
Great place to get laundry done at a fair price and return time. Very professional and have a user friendly website and email follow ups. Sharing support for this business and its people, a good testament of New York businesses
Lost my clothing. Customer service is completely impossible to reach, and when I do reach them, (besides someone named Megan) is totally negligent. Do not use this service.
They have a minimum laundry requirement which is not mentioned anywhere. Was charged an extra $15 for the minimum weight which was 20 lbs. Laundry does not come out clean, they do not separate colors like they say they do. All my black leggings came back with white fuzz on them. If you pay for extra add ons like bleach whites It is clear that they do not perform the service. Absolutely terrible huge waste of money. They also do not come on time in their designated windows. Extremely disappointed and will never use. Very low quality service.
Driver are just really good guys kenzo especially
Great service! Have been using them for couple of months now for wash and fold and dry cleaning. Super happy! Keep it up guys!P.S. Kai is the best!
BUYER BEWARE!!!Been a loyal customer of Liox for months now and recently had an EXTREMELY BAD EXPERIENCE!! All of my clothes, bedding and towels were not washed and I dare say there was urine or other residue on them, with some whites being stained (see photos). Seems as though they just threw all of the articles in the dryer with a dryer sheet and left it worse, hard and dirtier than when I gave it to them.Already spoke with their Head of Customer Service and all he is willing to do is give a free wash when this essentially requires a minimum of (3) washes to make it right (my time and inconvenience is worth more). His reluctance and incompetence has lost them an aggravated customer for good.There are many great companies out there that provide this service that would not hesitate to do what it takes to retain their client base especially during tough times like these AND understand that long term retention is more important than a short-sided loss of $160 for (2) washes. Taking my business elsewhere where it is appreciated.BUYER BEWARE!!!
Ive used Liox as my dry cleaner (and sometimes wash and fold) since 2017. Theyve NEVER lost an item or messed up an order, and they resolve questions/concerns quickly. You can schedule online and theyll pick up from/deliver to your apartment. Best dry cleaner Ive ever used, highly recommended.
My first time trying this service. Clothes just got delivered today and they smelled clean of tide and downy as I requested (I know the smell of my laundry when those products are used) folded neatly and the driver for pick up and drop off was very professional. I like that they wear uniform shirt of company. The email responses are fast, courteous and professional and I cannot say one bad thing thus far. My family was skeptical; however, circumstances pushed me to go for it and I don’t regret it! So long as my experience remains the same they have a long-standing customer in me. I’ll definitely recommend and have already done so to my brother and a colleague. I already scheduled another pick up and soon I’m going to try dry cleaning and then maybe even maid service. I love this place and I’m so happy I found them!!!!! #LoveLiox 😁
AMAZING service! It was my first time using their pick up/drop off wash & fold service. Both times they came within 15 minutes of my time frame and were extremely professional. I had 96 lbs of laundry (don’t judge me) and the guy carried all of my bags up three flights of stairs and then wouldn’t even take a tip when I offered. Super sweet people!!! Would definitely order from them again! ♥️♥️♥️
I LOVE your service. I just moved and Im out if your area. Please get your service in brooklyn and I guarantee you will have so many more customers!
Very professional in handing their business. My clothes were picked up in a timely manner, washed, and returned to my doorstep earlier than I had anticipated. The price point is set well for the level of service you’re provided. I would definitely recommend them, and use them again in the future.
I have been having so much trouble finding a good laundry service in New York, I found liox cleaners and laundry when COVID hit and most of the dry cleanings were closed, so far Ive used their service 3x and each time has been professional and perfect.
Great service. Laundry was picked up and dropped off within time slot selected. Clothes are clean and very neatly folded. Would definitely use their service again.
So happy I found this cleaner.. Laundry is picked up and returned in mint condition. they call when thy are coming to pickup and track the returns. Called to make sure if there was any thing special that needed to be done.
Pick and drop off was good very timely. But i noticed after the fact now that I need them, they didnt return 2 of my bed spreads but sent back all of my pillow cases that match them. They sent back all of my the other bed spreads. Also notice bleach spots on my boxers as i started wearing them.
My first experience with Liox. I am happy with the experience. They picked up and delivered on time. The staff is very helpful. I will use their service again and will recommend it to my friends.
Lived 3 years in NYC, just moved to Las Vegas and this was the best wash/fold/laundry service I used! Always on time for pickup and delivery, very nice employees, and never had an issue with the cleanliness of my clothes, they dont use cheap products and let you choose which detergents/softeners you want. Super easy to do everything online and you accumulate discounts as you order. I lost my wedding ring last month and it came in my laundry inside a little bag, you can trust them to do the right thing! Miles better than Cleanly!
They have good service but Id say the prices are a bit higher than other options. Other than that its good
Incredible service. They send you a text message letting you know when they are there to pick up and there to drop off. On time and had my clothes done within an hour. I highly recommend them to all.
First time using Liox. Great job and service. Like the ease of the app and they picked up and dropped off as scheduled. I like the email with the breakdown of the total charge, etc.
STOLE ALL OF MY CLOTHING! DELIVERED ME IN RETURN A BAG OF CHEAP TOWELS THAT ARE NOT MINE! I SENT NEARLY MY ENTIRE WARDROBE!Trust me, and I do not spend the time to leave reviews often, whatever you do DO NOT use this service. They will wait until the right moment and steal all of your belongings. Worst laundry experience I have ever had in NYC and Ive lived here for 25 years, always sending out my clothing.Now they wont answer my phone calls or emails after repeated attempts over the last 24 hours? Many thousands of dollars lost in clothing.
Liox is wonderful! They took great care of me and several healthcare colleagues while here in NYC working in the COVID crisis. We had several specific requests given our shift schedules and they were more than accommodating. Our clothes look and smell great.
Horrible service. I had 4 bags of laundry to pick up and drop off. The driver came and picked up 1. I called and he came back and picked up 1. It wasnt until yesterday eve that someone came back and picked up the other 2. This morning, he delivered 1 bag!!!Still waiting on 3 bags of missing laundry that was supposed to be delivered by 8am. I will NEVER use this service again nor would I recommend anyone else to either.
Its interesting ... hidden gem in a laundry place. This laundry place has a ventanita... more like a cafeteria. But its amazing and you can order very late at night, in fact thats when the crowds show up.
Great job at reasonable prices. Reliable and impressive.
Liox keeps providing great service while being good stewards to the communities they serve, as so many of us stay home. Very grateful.
Came here for the first time and was recommended by my sister.This place does really great job.Many people say that 6$ is expensive,but dont look only on price,definitely it costs the quality you get.As for me paying 6$ for a t-shirt is nor expensive,as once I gave 5$ for it and never ever returned there.As the quality didnt cost that price.All in all I am very satisfied with this place.Highly recommend this place.
Fantastic... timely pick up and drop off. Notification texts. Fantastic service!
Great service, fast and very professional. As a traveller to the States from Australia, the service was much appreciated. Highly recommend.
Awesome family business that does great work at super great prices. I consistently go back to have my pants hemmed and my peacoats dry cleaned.
Great cleaning and laundry service, quality services, cleaners are hardworking and efficient. They are quick too! Highly recommended!
I was looking for a laundry service that can pick up my laundry, have it washed and bring it back. My friend used this company in the past and recommended us to try them. I was so happy with the quality of service they provided. It is so hard to make time to do the laundry when you are working and have a family and a million things going on. Having a company that helps you with laundry really opens up so much of your time. The driver is so polite and friendly. He always bring it back folded and smelling clean. Abs love this company and will continue using them!
Have been coming here for dry cleaning for the past year, and never have had any problems!Everything is always ready in a timely manner - theyre friendly, quick and professional.I once sent in a couple of very stained white outdoor pillow covers and gazebo linens, which I thought was beyond saving - but it was spotless and bright white when I got them back!So happy to have found drycleaners so close to me!
I will definitely be using Liox Cleaners again. The process was very smooth and convenient. Even the prices they give you is amazing. Imagine you can simply use their mobile app to make your booking and voila they pick up at the scheduled time. My clothes came back smelling really fresh and were also neatly folded. We also included some clothes in there to be dry cleaned and we have yet to be disappointed. I would recommend Liox Cleaners to anyone who wants their laundry done without the hassle or simply if you would like you get your clothes dry cleaned at a great price!
An amazing laundry/dry cleaning service in the LES. Its the only one Ive come across that utilizes a mobile app, which makes doing laundry much, much easier. Whenever I have a last minute dry cleaning emergency, I can depend on Liox to clean it thoroughly and have it ready much earlier than the other dry cleaning services Ive tried. I almost always use their delivery service, which is very speedy and saves me a ton of time!
Best Laundry company. They never disappoint, I have them pick up my clothes twice a week so they can wash and fold my clothes. My clothes smell amazing!
I tried liox dry cleaners for the first time, had to get some blouses cleaned, and it was a lovely experience! It was so convenient! I used their mobile app to see when they would be ready, and they even offered to deliver it which was pretty quick. The woman I spoke to on the phone was very helpful. I will definitely visit this place again and tell my friends about them!
Very professional and friendly dry cleaner. I have been using their service for almost 2 years and always impressed by the quality of their work. Also they do a cool mobile app to track your dry cleaning, pay or schedule for pickups. Thank you Liox, you are a definitely life improving service. .
I never thought that a cleaning service can be so professional but down-to-earth. I found Liox cleaners after browsing Google for cleaning service that can pick up my clothes and then deliver it when they were done and after reading the reviews of satisfied customers I instantly downloaded the app and set my appointment to give it a try. I am happy I did because being as busy as I am making time to go to the laundry is sometimes more difficult then I would like to admit so for anyone that is in a similar situation to mines I recommend downloading the app and allowing Liox cleaning service to prove to you why they are the best cleaning service to take care of your cleaning project. Thanks again and I will be recommending you guys as much as I possibly can
I like that I can use my own soap . I send it out with my clothes that need to be washed and folded, I use a very specific detergent because my skin is so sensitive. It always comes back to me and my clothes are always smell great and cause no rashes or anything so I know theyre using it . Its the best Clothes cleaning establishment near where I live !
Had to get my laundry done in NYC during a trip and this laundry service did a wonderful job! I definitely recommend them for quality, quick service. Thank you guys!
Pickup and delivery is always on time. Always a great experience!
This is my favorite cleaners in the neighborhood! The staff is very polite and friendly, and I havent once had an issue with any of my clothes. They send you texts when the clothes are ready which is nice. Ive lived in this neighborhood for about a year and tried out several different places all only to be disappointed by the quality of work until I found this spot. Im grateful that this place exists
I found Liox Cleaner through google and decided to try them out a few months ago. I can say I have been pleased with their service thus far and have been recently introduced to the mobile app which makes getting my dry cleaning done even better. Thanks for the continued wonderful service.
I highly recommend this place. Very professional, prompt and always they do their best to satisfy their customers either at the store or through their amazing mobile app.. Liox, you are the best .
Their prices are way better than other places in my area. I love them a lot. I schedule with them a couple times a month .
Liox Cleaners is great. I used their dry cleaning service and they did an amazing job. They are nice and their website is more user friendly.
Great as always! They stick to the schedule and my clothes arrive back in better condition than they left!
Found this new laundromat in the area! I use this service for the dry cleaning mostly and sometimes would use the pickup and delivery service as well when I get lazy! The prices per pound are very reasonable for this area! They fold your clothes which is a good bonus for me personally as I do not have much time folding multiple bags of clothes weekly!
This place is bad. I had tried them multiple times and each time was a bad experience. They stole one of my laundry bags, charged me for one of their laundry bags, and would not return my laundry bag. They ignored my comments on the phone and through their online form.They also ruined $300+ in clothing and blamed me. The ruined items had no special laundry care instructions and had been washed in the past by other places with no issues. Then when I complained about those items, they took many days to respond, responded in a patronizing way, and said it could not have been their fault.The poor customer service and lack of accountability is despicable. Definitely do not trust this place with your clothes.UPDATE: Management did reach out to me and offered a $10 discount on my next order...
I love that I can schedule on the website and when I am busy I can get my laundry cleaned and folded. Liox has made my life so much easier.
Liox cleaning app and website is easy to use and I like that theyll pick up and drop off to me .. They take very good care of my clothes and they always look better than when I sent them out.
Top notch service, quick and staff efficient with their work, price is reasonable. Thanks
The mobile app is hella simple to use and makes it hella easy to have my clothes washed whenever I need them . I have used both the dry cleaning and wash and fold services. Both are great.
A really bad service. They picked up my clothes, and then cancelled the order without returning it. I was late to work to wait for the guy to drop it off but no one showed up. I tried to call and email them but could not reach out. Those clothes are pricey and this is really annoying.
Nice wash and fold and dry cleaner in the LES. Dry cleaning service is excellent with a fast turn around and automated text notification when its ready.Wash and fold service good, but more expensive than other options in the area.
Incredible service, very nice staff and quick delivery! First time users get $10 discount!
Very disappointing. Used them 12 times over an 8 week period and now they keep canceling my orders and refusing to come to by apartment bc they have difficulty parking in my area. They are refusing to come up to my apartment bc they are receiving too many parking tickets. I will be finding another service.
Polite CS lady, its very clean. My cloths smell great and it was on time. Thank you
Love this laundromat, the service is always so amazing. Great place!
They clean my suits every week when I schedule on the app. They have amazing customer service at each location.
Too expensive compared tonnother services
Unreliable and terrible customer service. I signed up for their app after unsatisfactory experience with FlyCleaners, etc. At least, they were apologetic when they messed up and made reasonable reimbursements. Liox lost around 9-10 pairs of socks in two batches and came back with the most ridiculous excuses. My favorite was if it were to happen statistically, I must have had someone elses socks and that is not likely??? This is after making a comment about how underwear and socks are not guaranteed to make it back home, although they triple check (?) a list of everything (color/brand) that is sent to them. Absolutely ridiculous!
Liox Cleaners is my new favorite cleaners on the Lower East Side! They clean my clothes well, are trustworthy, and have great customer service.
The dry cleaning is excellent and they had a very fast turn around (12 items in 2 days!!)
Their customer service is great! I will be using their services soon
Good quality cleaning and best service around for sure. Super fast dry cleaning as well
Of all the cleaners Ive used in New York City, this is by far the best. Timely service, and the staff is great!
These guys opened this location about 2 months ago, and i mostly use their pickup and delivery service. Its nice to have someone come to my apt at time i set at my order. Its very simple to submit an order aswell, i dont think i have ever seen such simple working website especially in laundry/dry cleaning businesses.Dry cleaning always come back smelly nice and all perfectly clean, all stains off. I repeat, ALL STAINS OFF... And they give notes to items that might be problematic to clean. They never give you suspicious pricing, always once set price since its listed online, no matter what.Dont think i will ever stop using them. Hope this will help other people choosing best cleaners.
Very friendly staff and for the first time ever, with a cleaner ive not had a problem. One mention is that the alterations are a bit expensive, though they do a good job.