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Mobile Couture - iPhone Repair
10 W 23rd St, New York, NY 10010, United States
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Mobile Couture - iPhone Repair

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Ja
Review №1

Had my phone fixed her about 2 weeks ago - my screen began fading and discoloring. I went back to the location for assistance, as there is no physical damage since having my screen fixed. I dropped my phone off and I return back an hour an was told by the tech, you have a small crack underneath the screen caused by pressureAs you can see from the pictures, there is not damage to my phone screen. Instead of just replacing the screen, he found a total bogus minuscule crack UNDER the screen. That very well could have been caused when the screen was replaced.I have not dropped by device since having it fix and being told of a small crack under the screen is ridiculous.Although the initial service was great its pretty unfortunate that my screen was not replaced for what I feel was their error is fixing my screen initially.

It
Review №2

Hii bro your store is not valid on Google maps you want to velid your shop in Google map you content me my WhatsApp number +919586125444And yes I m a professional in this work and I have Mane client so if you want so you content me tnx

Go
Review №3

Came here to fix my iPhone XS screen. It was working at first; but as I was using it more throughout the day, I realize that there are some part of the screen that’s not very responsive. I have to sometimes touch part of the screen a couple of times in order for it to response. The response time is not as smooth and the color is a bit off. Check your product fully before leaving the store.

Ma
Review №4

Most people on here needed a phone or laptop fixed. I only had a set of beloved Boston Acoustics BA635 computer speakers with a broken adapter, which Mobile Fix took care of promptly. Good work, gentlemen! Best $35 (cash only) ever spent.

Lo
Review №5

I went to find out how much it would be to replace my s8s screen and the technician there suggested a tempered glass protector since it was only a hairline crack. I told him I dont like the loss of screen sensitivity but he the one he sold me is much better than others Ive used. He even put it on for me. He could have sold me the more expensive replacement screen but didnt and I respect that a lot. Id definitely go back to them.

Ch
Review №6

100% recommend. Saved my beloved iPhone 5 and saved me $$$ from having to buy a new phone. Impeccable work, friendly and knowledgeable staff, great location!

Ki
Review №7

Big up! Professional approach, friendly service (the lady knows what she is talking about, responds with a smile), a sterile clean environment. They promptly solve problems, advise, immediately offer alternative solutions or help with selection. Prices are adequate, of adequate quality. For me, as apple user, I can only recommend everyone, I was very satisfied! 10/10

KI
Review №8

Excellent communication, friendly service, fast repair at a great price. At the last service I was replaced with a cracked display behind the Chinese, which had the colors of Nokia 3410. Here the replacement of the display at an original and affordable price. Im sure Id love to come back. I RECOMMEND !!!!

Ni
Review №9

Great customer service, excellent work! Great prices! Recommend them to all of my friends. Came here to have my iPad fixed and they had it done in 20 minutes.

AD
Review №10

Amazing place for phone repairs. 15 m for fixing them. Customer service is good as well!

St
Review №11

Fixed my phone in 20 min. It was 8 pm and I was leaving for Europe at 6 am the next morning when I dropped my phone and cracked my screen. Nowhere else was open and I thought Id have to go phoneless, but they were able to fix my screen and get me going. Super nice and super good at what they do.

ro
Review №12

The go to spot for all your phone needs! excellent service staff and prices. def. a 5 star spot.

Ru
Review №13

Had my phones back shattered and replaced at another place a few months back which caused it to make a clanking sound because they didnt get the fitting right. This time I came to these guys and they replaced the back in 20min, perfect fit and feel like a new phone. Very professional, fast and friendly. Recommended.

Sa
Review №14

I live on Columbus circle in NYC and I COME ALL THE WAY HERE FOR ALL OF MY TECHNOLOGICAL NEEDS! When I first came in with a shattered phone, I couldn’t have walked into a better place. So when I walked in I was greeted with a very welcoming hello. The nice young man was very attentive, entertaining and extremely knowledgeable. When I showed him my phone he directed me to speak with the technician who is extremely intelligent and fixed my phone. When I picked up my phone it looked just as new as when I purchased it. It had no scratches and went back to working the way It should. I then purchased a glass screen protector and a very pretty protective case from this store. It has been over 3 weeks and my phone is working absolutely great and I dropped it like 6 times and nothing happened. I reccomend the everybody to come to this store, I guarantee you that you will receive the best service possible. I’m going back there in a week to purchase a different kind of case because I want something blingy for when I go out. I can’t wait to go back! Thank you mobile couture, you have a customer for LIFE!

Br
Review №15

They are live savers. They fixed my phone when apple wanted me to buy a new one. They sold me a case and glass screen protector at a GREAT price. Thanks mobile couture can’t wait to come back!!

pe
Review №16

Great customer service - great shop - this the place to go to for all your phone needs! got my iPhone repaired in about 10 minutes just by looking at the tech work you can tell hes an expert and i would only fix my iPhone with an expert. it took quite a bit of time but i found the right place to trust to repair my iPhone 8. the prices are truly the lowest in the whole manhattan... beautiful store you should check it out.

ch
Review №17

This is the place to go to if your phone breaks or if u want the coolest gadgets for your phone. theyre professionals at what they do. also the customer service is probably the best i ever saw. cant give them enough stars. will come here next time.. thanks

Ro
Review №18

Edit: its not a false review. These guys are scumbags. Charge extortionary fees, then try to tack on other charges as well. And dont take responsibility when the repair job was poor. Do not let your phone anywhere near this store and the terrible people who run it.

Ca
Review №19

Great customer service! Came in here to get my phone fixed a while ago. Took them about half an hour, fixed perfect! And i got a new pretty case too!

as
Review №20

I love this shop so cute so friendly so kool. honestly the koolest cases i ever seen for my phone and such a great variety. highly recommend them! repair tech there is super smart too.

No
Review №21

Amazing repair was done in 20 min!! Extra helpful also purchased glass and cAse so it doesn’t break in future!! Great prices in and out great service!! Thank you

Lo
Review №22

Stopped in to see about fixing my sons completely ruined iPhone screen. The technician was friendly and gave me a fair deal on replacing the shattered screen & battery. I only had to walk around the neighborhood for 30 mins for the whole thing to be done. When I had the battery on my iPhone officially replaced at Best Buy it was slightly cheaper but I had to wait 4 hours for the turn around. The store itself is SUPER small so dont expect to hang around.

Ja
Review №23

My wife has fixed her iPhone here. Absolute satisfaction. Fast service, communication perfect and affordable. I can recommend.

ki
Review №24

Absolute satisfaction. Everything on the iphone Ive always got here and at great prices. Meetings and staff at the highest level - I RECOMMEND. Im not going anywhere else.

Ja
Review №25

I definitely recommend! Especially service, I have visited with my iphon more than I encountered. With this service I am overjoyed. Professional approach, nice service, repaired really fast, low prices

Li
Review №26

I never write reviews, but I felt compelled to this time because this business ripped me off and made me feel uncomfortable. I needed a new cellphone case and screen protector, and I wanted to purchase from a local business to avoid buying from Amazon. I was browsing their selection when the owner began asking me invasive questions (Where are you REALLY from? - racist) and made me feel uncomfortable. After changing the screen protector (which is worse than the one I had previously and makes my screen look pixelated), he then charges me $50 for two items that would normally cost me $10 total! Because he made me feel so uncomfortable, I paid and quickly left, but I will never frequent this business again and I recommend that others do the same. This business overcharges people, and the owner is rude and takes advantage of his customers. There are other cellphone repair shops that will do better.

Je
Review №27

Stopped by to get a phone screen protector- was in and out of there in less than two minutes with good service! Convenient location too.

co
Review №28

Very good service, will order parts for exotic devices as well as fix iphones

Ki
Review №29

I regularly buy accessories for my iPhone and always great shopping. Beautiful prices, great choice.Employees are very good at inquiries. Everything is okay for me

ru
Review №30

Excellent service fixed my iPhone X cheaper than apple store and with in 30 minutes thank you guys. Cris and Mike thank you for everything you did for me definitely coming back again

Je
Review №31

They fixed my phone super fast and were really kind.

Ta
Review №32

When I came to mobile couture my phone was completely shattered, beyond repair, so I thought. I was getting ready to purchase a new iPhone and spend hundreds of more dollars but decided to try MC as a last resort. I didnt have any of my data backed up and was in a state of panic. I was greeted by friendly employees who assured me that they would restore my phone. The customer service was top notch and the technicians was very knowledgeable. He worked magic on my phone and in 30 mins I was holding a brand new phone!!! He even changed the settings and made my phone run better than ever. Their case selection is great so I made sure to get one and screen protector. Both the replacement screen quality and screen protector were unlike any place I have been to before (and I have had my fair share of cracked screens). This is the ONLY repair store I will ever trust and highlighly recommend you use them for all your repair needs. Thank you Mobile Couture for saving my phone and data.

Dj
Review №33

They didnt fix my Motorola screen. Its loose. I cant use the touch tone feature on my phone. The guy rolled his eyes at me when I came back to have them fix the problem. Sally the manager told me to come and she will take care of it but shes never there. I have to buy a new phone but the fact that I wasted my money with this cell repair store makes me angry. Maybe the Better Business Bureau, will have to be involved. What a God awefull place!!!!

Je
Review №34

Very nice team, get the solution to fix everything, thank you again for my S10+.

Ho
Review №35

Very fast and quality mobile service from Apple. my lcd just gone, the phone repaired within two hours, immediately repaired and sent at noon I already had my repaired cellphone in my hand. Thank you very much for a quick and good repair.

Bo
Review №36

Great experience, helpful staff. What others refused and postponed, in my case the broken camera glass, solved almost while waiting for a decent price. Super, more such companies.

Am
Review №37

Excellent, fast service and the most competitive price in this area! Hopefully I wont have to come back anytime soon but if I do I know it will be a pleasant experience.

Je
Review №38

The two guys there brought my cracked phone back to life in 20 mins! Thanks for the quick and AFFORDABLE service!

ma
Review №39

I love this place i come all the way from brooklyn to manhattan for this store whenever my kids break their phones or just want to go shopping for mobile gadgets they have beautiful strong cases and screen protectors tempered glass are really good prices along with all the other accessories. all the new phones that come out i buy it here for cheaper than the corporate stores. love mobile couture with a passion. !!!!!

em
Review №40

Fast, friendly, reasonable price, easy location. Second time going, excellent service. Will always use them.

Go
Review №41

Very professional and human approach. Very nice service, Mr. owner very pleasant person. Repair fast, and especially nice prices. I have used the service twice. One sw and the other hw. For both maximum satisfaction. This service I RECOMMEND!

mi
Review №42

This place is just great. not expensive. really quick!!!!! def. recommend.

Ra
Review №43

Fixed my daughters iPhone 6s really fast.

Jo
Review №44

These guys are great! Ive had several iphones and now an Ipad mini fixed here.Quick job, nice people, and best prices

Ma
Review №45

It was easy fast and time efficient. Im very happy with my choice to go to wireless solutions!

Li
Review №46

Not only is the tech super fast, but prices are good, and he went above and beyond by placing a glass screen protector. I would definitely recommend this place to someone who wants their screen fixed in only 20 minutes!

Je
Review №47

This mobile repair service in New York is truly convenient,Was able to book an appointment same day and had a service tech to my work in 2 hours.Mobile Couture was awesome and did a high quality job.

Al
Review №48

Service was kind kind, helpful, and fast. The replacement screen is OEM quality - you cant tell the difference between the old screen and the new one. Took about 30 minutes to have it replaced.

Am
Review №49

I wish I could give zero stars. Im simply writing this review because I was fooled into thinking this place was legit based on previous reviews, instead they broke up my iPad screen even further and proceeded to inform me they couldnt fix it after giving me the run around for two weeks! Once I finally got a refund the manager accused me of not giving them enough time...they originally told me it would only take 45 minutes. They asked for payment of the service first only to have me come back and find that theyd replaced my black screen with a white one instead of calling me to say they didnt have the inventory. They told me the new screen would be sent to them in a week but when it finally arrived the tech was unable to connect the screen properly and then the home button stopped working. They asked me to wait another day but after two weeks I needed it back for a business trip. Each time I came to their shop or called they made it seem like I was somehow bothering them when they were failing to provide the service they originally planned. I was honestly baffled at the lack of customer service and hope this review will help others avoid a headache in the future.

ro
Review №50

Love them very easy and greay service

Ge
Review №51

Got my iPhone 7 repaired yesterday just in 15 minutes !! Service was quick, affordable and my phone is back to normal after completely smashing it.

be
Review №52

They fixed my cracked screen in 40 minutes. Looks amazing. 2nd time customer

ja
Review №53

Knowledgeable and very professional. Very happy to have their business here

Di
Review №54

He fixed my iPhone screen and microphone. Great, friendly and fast service. Thank you!

jo
Review №55

You can trust the techs at mobile couture to fix any device you have all other shops were telling me my iPhone was unfixable not true!!!!!!!!! they fixed it just a genius this tech here much smarter than the average tech see ruslan

Ch
Review №56

AVOID AT ALL COSTS.I accidentally dropped in the toilet bowel for like half a second. In a misguided attempt to salvage it, I pried to screen off the phone forcefully. Seemed like it would be an easy repair and was originally told it would take 30 minutes. It ended up taking 6 days to get back from the back office, at which point I turned it out and found it wasnt connected to a cell network, and said No Service. I brought it back and their first instinct was to ask if the bill was paid instead of thinking they might have made a mistake. No apology was offered for this. Finally, 8 days after initially bringing it in it was finally fixed. Their technicians failed to communicate timelines to me effectively, failed to test the phones basic operations before hand it off to me the first time, and I had to continue to spend my time and energy on trying to fix and obtain my phone within timelines promised time and again, while no apology was ever offered. If anything, I was made to feel hysterical, degraded, and despised for my frustrations over the service I received. It would be the easiest thing in the world to say Im sorry that youre frustrated, and were doing everything we can to fix it. Instead, time and again I was told that communication on their part had been good, technology is complicated, and that I was unprofessional. I felt demeaned, ignored, and detested, when I was just trying to get my phone fixed in a timely fashion. Im also pretty certain that if I were not a woman, I would have been treated differently. I emailed my experience to them, and once again, they just told me that they were professional and give 5 star service. Its classic gaslighting, and Im sure theyll say they were professional, but a true professional would effectively communicate: giving new estimates when deadlines pass, apologizing for delays, apologizing for NOT PROPERLY FIXING OR EVEN TESTING THE PHONE, and offer a refund, none of which happened.

na
Review №57

They have twice fixed my iphone screen. Both times it was quick, inexpensive, and looked perfect.

Ip
Review №58

The best spot to fix your phone. All kinds of gadgets and great prices. This store is so beautiful you must visit! True nyc style iphone repair shop loooovvveee it!!!!

Ed
Review №59

Great customer service! Quick response and extremely friendly

Ro
Review №60

Beautiful shop smart tech nice cases good quality from a-z anything you need highly recommend!

Va
Review №61

Super happy !!.Amazing customer service, impeccable work, and very quick repairs .Thank you so much for your work.If youre looking for a place to get your phone repaired, look no further!

Fa
Review №62

Quick & easy

je
Review №63

Super quick, friendly people they helped me to repair my newely iphone x display . In apple store i were quoted double rate . But these people are honest they repair my phone in half price !!!Thank you !!!

Al
Review №64

Great work and my phone is good as new after battery replacement!

Pe
Review №65

Speed, friendliness, price-nothing to say, friendly staff, iPhone after three days when it stopped recharging again as a new

ma
Review №66

I love the tech at this shop.. is HONEST! unlike other places want to fix your phone and accessorize it for the right price come here!!!!!!!!!!!!!!!!!!!!!!!!186 5th ave its across from eataly. great spot love it mobile couture you rock!

Ra
Review №67

Recommend!! All the services were fine and fast, great communication and a great selection of accessories.I was very happy. :-)

em
Review №68

Pleasant, fast service, a great selection of quality goods, fast order processing 👍🏻 I recommend ⭐️⭐️⭐️⭐️⭐️

Ju
Review №69

So fast! And the price is very competitive.

An
Review №70

I will defiantly will be coming back if my phone ever needs to be prepared!!

ma
Review №71

Got a real samsung screen for less than somebody else trying to fix it with an aftermarket screen the tech here is just a genius the fact that they are on 5th avenue and the service is great is true the accessories are high quality the one stop shop for your phone n tablet

jo
Review №72

Honestly the tech here is the smartest tech i have ever fixed my phone with and all i can say is i highly recommend this place the quality of the screens to their accessories is simply top notch cant get better (just check out this spot) and the prices are lowest i found around highly recommend!!!!!!!!!!!!!! love this spot and everything about it customer service is just phenomenal they deserve this reserve and those words are coming from the bottom of my heart i appreciate their service and kindness and everything!!!!! mwah mobile couture186 5th avenue manhattan nyits around the corner of bank of america

en
Review №73

The owners very friendly and knowledgeable. thank you co much

Cr
Review №74

Great customer service- staff is really friendly and knowledge.

Ja
Review №75

Service as it should beWhen the display was broken, the repair was quick, trouble-free and even cheap compared to other serviceMoreover, everything that was in it when I sent it, remained (photos, etc.) compared to other service

Jo
Review №76

I will definitely be going back

J-
Review №77

Awesome service repaired my cracked iPhone 7 Plus. Was done in under 30minutes!!. Thank you guys!!

Mi
Review №78

Very satisfied with my screen, my screen protector and my screen protector for my iwatch.

Li
Review №79

Very personable people as well.

am
Review №80

Helpful service, fast and high quality.

Ag
Review №81

Disgusting place

ed
Review №82

Mobile Couture they are fast and flexible.

Je
Review №83

FANTASTIC SERVICE!

Ad
Review №84

Amazing service from Mobile Couture.

Information
100 Photos
84 Comments
4.5 Rating
  • Address:10 W 23rd St, New York, NY 10010, United States
  • Site:http://mobilecouturenyc.com/
  • Phone:+1 646-850-0346
Categories
  • Electronics repair shop
  • Cell phone store
  • Mobile phone repair shop
  • Phone repair service
Working hours
  • Monday:10am–8pm
  • Tuesday:10am–8pm
  • Wednesday:10am–8pm
  • Thursday:10am–8pm
  • Friday:10am–8pm
  • Saturday:10am–8pm
  • Sunday:10am–8pm
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