Had a wonderful time here. Rena was magical w my mini facial. My face has been a mess since covid and I left here feeling like myself again. I was so impressed Im legit making sure I do this at least once a month. Ariel has magical hands and by the time he was done the kinks in my back were gone. The ladies at the front desk were also friendly. The space was clean.

Had an amazing experience! The place itself is beautiful and immaculately kept. The staff are warm and not at all pushy in terms of up selling any products. I look forward to going again

Expected a relaxing massage experience. Not worth it.

Heavenly Hammam: Amazing experience. Would definitely return. Eileen was amazing. She made me feel so comfortable and she took her time. Money well spent!

Love Haven Spa... they pay attention to detail everytime.

Good aestheticians, clean facilities and excellent service.The aestiticians are well trained professionals who do everything from waxing to facials.The spa is warm and inviting with complimentary tea and water.Theres a Mani pedi room and a hair blowout and styling room.This is a solid place and worth a visit.

I got one of the therapeutic massages and it was great, I felt so much better right after. Their facilities are very clean and the staff if friendly all of the time. I love coming here for massages.

If I needed a reason to come back to NYC, Haven would be it! Michael is a miracle worker with his bodywork knowledge and pure massage skill. The atmosphere carries one into a genuine mood uplift and the facility is exceptional.

A great accommodating staff. super clean facility. if it wasn’t for the great hygiene and respectful staff i wouldn’t have gone back. minus two stars because the first gel manicure i received had bubbles and uneven edges.

They help me plan the best surprise for my girlfriend!!! And the massage that they gave her made her sooooo relaxed and soothed

In love! Great massage and beautiful blow out. I love how detailed my massage was. From massage table being warm to having a warm towel under my neck. Talented masseuse knew exactly where my pain was. My blow out was flawless and my hair looked well hydrated. I had a fabulous time here. I also enjoy the dimmed room with many options of tea and some snacks. The ambiance is so chill and great. Nice staff. Also enjoy that the lockers had built in locks because who’s really carrying a heavy lock on them. Very clean and I definitely recommend coming here. You will be treated like a princess.

This review is long overdue. I scheduled a facial and massage for my daughters birthday, at least a month in advance. We show up an hour early to learn the appointment was cancelled because I didnt pay in advance. We were racially profiled although I was a frequent patron. Thats when I realized the female owner is a racist.

Favorite place.

Just an amazing place. A must to re-energize and treat ones body. Awesome massages, ambiance, front desk and the entire staff, just terrific.

The spa has a wonderful ambiance and everyone was nice, but the no chip manicure I received lasted around 3-4 days before chipping off and breaking my nails! I paid a good amount of money (partly because of a previous polish removal) and I have tried to contact the salon twice, but have not received any sort of response from them. My nails are not the best (they are thin, ridged, and easily broken due to family genetics) but I have never had a no chip break so quickly. (all photos taken on different days, each with a new break or chip)

First time here and definitely not my last! Prices are not too pricey and the service is incredible! Ladies are so nice and the space itself is very nice. Highly recommend. We had mani/ pedis but they also offer massages and other spa services.

Haven Spa is an absolute dream. Everything from the atmosphere, massage, staff, and customer service was extraordinary. I will definitely be visiting again. Thank you so much for taking such great care of me.

Great environment and lovely staff. A lot of great work and friendly faces. I love this place

Great customer service. They offer plenty of beauty treatments including peeling and exfoliating. I recommend this spa.

Love Haven! I regularly get my pedicures done here and the experience is always amazing from start to finish. Special shoutout to Monica and Jenny; thank you both for taking such good care of my nails. Im thinking of branching out and trying a massage next time as well!

The services (facial and massage for me today) were wonderful but I subtracted a star because of an clunky booking (you can’t do it online unless you download an app) and check in/check out process (not taken to the locker room until after first treatment so had to bring haul bag, coat, boots, etc; had to ask for sandals; product mentioned in facial wasn’t offered at check out; wasn’t able to charge to card I used to make the res as I didn’t have it with me).A relaxing experience, with talented staff otherwise:)

I recently visited Haven Spa and I really loved it. The front desk staff were really friendly, my technician was great and I came out glowing! I will definitely be going back!

Had a manicure. Staff was very pleasant all the way around. Place had a nice air to it. I felt cared for. I think I will give their facial a try next time I am in.

Came in for a hydrafacial with Hanna and it was simply amazing. Her massages and how she took care of me was just perfect. Definitely try to book her!

I’ve been here about 5 times for waxing and after yesterday won’t be back. My aesthetician was friendly but immediately expressed how busy they’ve been and that there was no down time between appointments. It felt like she rushed through the entire apt and it was much more painful than usual. When I got home I realized it was hurting because she’d ripped several parts of my skin off - I’m not on retinol or anything else that would cause this, it was because it was rushed. This morning the raw skin has hardened into a weird scab and I’m assuming will take about a week or so to heal. The women at the front counter are also consistently pretty curt. One of the women on the phone was telling off a customer who was trying to make a massage apt and it was very uncomfortable to listen to. Top it all off that they sell a coffee mug at the front counter that cracks a joke at bi-polar disorder (I hate being bipolar, it’s awesome) - not the best experience, especially for the $.

I just left this place. Great decor and ambiance. My massages were wonderful. However, here is my experience, scheduling was a bit of a hassle at first. Everything was great until my manicure... they did not offer the designs I saw online, (annoying), then refused to do my friends white tip she requested due to not enough time. Huh, where they do that at? Next, at checkout, I was ready to purchase the recommendations per my facial however she forgot to pull them out for Me so I only purchased socks. To top it off as soon as I walked out the door - my manicure messed all up. For over $500 spent - I expected it bit more.

This place got it right with the name Haven. Its difficult to relax in NYC. Even my yoga class overlooks a busy street with loud traffic. Meditate to that! When you enter Haven its completely serene. The two treatments Ive had are the Macroscrub and Mini Facial - and they were both amazing. Ive had many different treatments from various establishments and this one get a 5 star for everything. Environment - relaxingly warm & low lit (and of course, clean) Aestheticians - were friendly, completely professional and experts at what they do. The facial was actually so impressive I plan to come back for the longer one. Lastly, my favorite aspect is the lounge where you can relax before or after with tea and a magazine. I always hate to rush off and out into the city after a relaxing treatment so appreciate having a space to relax a little longer

Soothing place to be in; youll really feel relaxed and rejuvenated. Love the customer service as well and their staffs are all very friendly and polite

I went there last week for a facial because my brother had given me a gift certificate. I had the most pleasant experience, they were kind and professional from the second I walked through the door to the moment I left. My skin still looks amazing. I would definitely give them a try. Im going back at the end of May.

Omg, Haven is BEST SPA EVER. Comfortable atmosphere, beautiful settings, friendly and polite staff. They are great. If ever needing any kind of body treatments, Haven Spa is the place. 5 Stars

Haven is a wonderful spa. They offer great services, and their staff is amazinf

I really wanted to like this place. The space itself feels very zen - clean, with good ambience. I have been to a few spas around the city (Bliss, Savor, Peninsula, Waldorf, to name but a few). Unfortunately, the massage at Haven was simply not good enough for the price they charge. My masseuse, although very nice, was either not trained properly, or feeling lazy. It felt rushed and rough.

Years ago, when working in lower Manhattan, I visited Haven for manicures & pedicures. But then came the change in jobs, the change in neighborhoods. Time past. When a Yelp Deal for two for one lady-parts waxing came up, I jumped at the chance to return to a safe Haven.During my most recent visit, I had an appointment with Stalina. She encouraged me to sync my in/exhalations with the application & removal of the wax. The coping technique worked. The session was speedy & the discomfort, post hair removal, seemed lessened. Selecting the sensitive skin wax means paying a little more, but I do experience sensitivity to wax at times, and why not be gentle with your delicate bits?Haven is charmingly appointed, the staff is courteous & friendly. I find myself wanting to come back. Which is what I will be doing - Haven & I have been reunited. And it feels so good.

Great spa experience. My massage and body scrub were amazing!

Seems like a nice idea. Looks like a nice salon. Once you walk in you will immediately change your mind! The employers are very rude and make you feel very uncomfortable. Stay away!

One of my fave spas, quality services and trustworthy staff. 5 stars

Superb place with professional staff! Must visit!

Got a pedicure here. Amazing experience a while back. Great service, friendly and professional. Will be returning ASAP.

Absolutely wonderful. We did the indulge me package. It was my friendsaid first time at a spa and she could not have enjoyed herself more. Hannah, Barbara, Monique and Lucia provided excellent services and reception was efficient as well. I will definitely come back my next trip to NYC.

Favorite spa experience

Clean place, services are high quality and authentic, staff are accommodating and polite too!

Top of the line spa. It is a must go. They will make you feel like a king or queen

The receptionist had no clue and kept asking me for my name like 20 times then the manager came up to me again for my name bc the girl didnt place it. Just made you feel weird

Got a cut and color, let just say one of the best times i have had in a saloon ever, the staff is very friendly and helpful, everyone is smiling, Hana gave me a great cut and advised me on a color for my hair one of the best times i have ever had, Michael one of the Assistance was also a great help and funny story teller.

Lovely staff, excellent range of services, and very soothing vibe. I had eyelash extensions done there and booked another appointment because the experience was really well done (and far less expensive than Manhattan). And Im taking a Thanksgiving guest there for a massage in a few weeks. Haven is an absolute respite from the stresses of live.

They offer lots of treatments including peeling and exfoliating

An experience to own! My girls and I had a relaxing time. Friendly and professional staff!

Nice atmosphere, quality and affordable services, skilled and friendly staff. Thank you

Yasmine was great! She talked to me about things that obviously interested me so the waxing would be easier. She did a great job and had some great advice about my skin. I was expecting a hard sell after, but there was none, it was all just advice. The price is awesome too. The people behind the counter were really friendly and helpful. It was a great atmosphere. I will definitely go here if I need other kind of spa treatment.

Great massage but the reception staff are not very friendly. Also they have incredibly loud conversations as though this is not a place where people want quiet

Such a treat! My facialist was informative without being invasive. She told me about some products that would benefit my skin, one of which I bought. But she did it in a low-pressure way that didnt feel like one big sales pitch. I loved every second (even the extractions part, as there was something strangely reassuring about what was happening). I left feeling relaxed and literally glowing. Wish I could come here more often!

I was looking for a facial, and these folks gave me exactly what the doctor ordered. Thank you all for a lovely experience.

I had a manicure before my cruise and it was wonderful!! The spa was beautiful and clean and the staff was incredibly friendly! I was very happy!

Great atmosphere, very relaxing, friendly and accommodating workers. Thanks

I have been going here for years and their service is always on point, the spa is impeccably clean, workers are friendly and courteous.

Not what it used to be.The room where the hot tub is, in the womens locker room smelled putrid. I get a little chemically, but this was rank.No magazines in the waiting room. LameTreatments are expensive and you get just as much from Massage Envy at a fraction of the price.

Love paige!! she is literally my hero !! had an eyebrow emergency. texted her and even through her busy schedule she made time for me in less than 5 minutes!! go paige!

The service is wonderful. Mariola and Mirline are the best at their craft.

After a long flight from Australia, my skin had a freak out and I was bloated as hell!Were staying in the area so I decided to look for spas offering speciality facials and body slimming/cellulite treatments. I came across Havens mixed reviews and still persisted to give it a go as the Hour Glass body slimming treatment sounded perfect!I rang and got an appointment within the hour, back home that would be iffy, but I still went ahead anyway. I was professionally greeted by front desk, promptly filled out my details and was taken to the change rooms to get ready.My therapist was Maria. Not only was she beautiful, she was warm and kind and so professional. We instantly got chatting, she made me feel very comfortable with her compentency!The treatment was a results based treatment, thats what I paid for and thats certainly what I received!Maria was incredible!So professional, attention to detail, thoroughness all exceptional!I also had my facial done with her - also exceptional!Results from both treatments were incredible!I have tried slimming treatments all over the world, this was by far the best results ever!I highly reccomend Maria and these treatments to anyone looking to slim down, remove Cellulite and horrible orange peel skin.Maria I love you and Ill be back next week! X

One of the best facials in NYC. Perfect for a great beauty shopping break in chic Soho away from the crowds - ask for Rena, shes amazing

Fine Day Spa. I was on the hunt for a luxurious spa in Manhattan that covered all the bases. Haven has a great salon with a very personable staff. I had a wax and a mani-pedi. The private rooms are nice and off an atmospheric hallway. There is lounge space for all-day visits. The esthiscians were friendly. This was an incredibly high quality experience! I highly recommend Haven.

Great massage! Highly recommend.

Great staff, good range of services and a bit pricey- but worth it!

Called earlier this week to make an appointment and no one picked up. I tried calling again earlier today and I was out on hold for 3-5 minutes, only to be told that there was an emergency and they took my name and number to call me back to book an appointment. Still havent gotten a call back to make an appointment.

Its a cool place to stay...

Awful spa --- the staff is rude and scammed me into spending 100 extra dollars plus they didnt even massage me during my treatment like the description said and left me alone and overheating in a dirty small room. i have never had such an awful spa experiance i am so mad. the stream room was also cold Nd disgusting.

Great service in a very relaxing and comfortable atmosphere.

Always great service from Hanna

LOVE it there...clean, great service and wonderful people.

Loved every service Ive received here

I went with my boyfriend who had a massage and loved it. For myself, I had a shellac mani pedi. Not such a great quality, they cut too much one nail and left a lot of umperfections, plus the polish was already going away after a few days while its suppose to stay on for 2 to 3 weeks. The service was very nice though, but so expensive.Its good to come there for kind of celebration but I would definitely not afford to go on frequent basis.

One of the best spas Ive been to, I did the body therapies Surf & Turf and Hammam, both were amazing, comfortable and relaxing space with privacy, great staff . The location is in a nice side of New York, which tourists dont normally go to, but its worth the visit.

Haven is a fantastic place. Highly recommend for any service.

My very favorite place

Was there yesterday for the first time-had a facial done by Maria.Very happy with the results-my skin is glowing!The atmosphere is very relaxing,staff very professional and friendly!Definitely will recommend this place to my friends and will come back myself!

If you very rarely take the time to treat yourself to a body treatment and dont know where to go, Haven is the place to be. The atmosphere is incredibly relaxing, the service is impeccable, and the price packages are very reasonable. Its such a charming spa and you probably wouldnt notice it on the street because its underground. Especially in a frenetic area like SoHo, its very alluring to have a go-to spa when youre done shopping. My favorite treatment was the Taj-Ma-Toes pedicure treatment. Unlike any pedicure Ive ever had, this special treatment was certainly a treat for my feet during the winter time. Aside from the normal pedi protocol, they give you a chai tea latte while youre relaxing and give you a hot stone massage on your legs. Ultimate luxury and I always tell my friends that Haven Spa certificates are a wonderful gift idea. Also, the staff gives you a complimentary pack of nail files and cuticle pushers so you know that everything is sterilized, clean, and just for you.

DISGUSTING SPA. I was mortified to see how dirty and gross this spa was. The treatment was absolutely awful and staff was rude. Worst spa Ive ever been to in my life.

Great overall service & great manicure!

Wonderful services.

Was there couple of times and the team was always very rude to me and very not professional . When I spoke to manager Adita she asked me to not to come if Im not happy .

Amazing waxing

Clean and professional

Wonderful staff!!

Amazing!

It was excellent.

Good place

Not friendly.

I dont know anything about the spa, but there is a university in front, and you can see BEAUTIFUL WOMEN (Courant Institute of Mathematical Sciences New York University)

Very good site.