IStore came through in the clutch for me when I needed a same-day repair! Normally a walk-in screen replacement takes 2-3 hours because of how busy they are, but they were able to do an expedited service in under 1 hour.Luis was extremely helpful in explaining the possible options to me. He was very kind and friendly. Would highly recommend based on their speed and customer service.

: not ideal :My macbook pro was having issues with the c ports and not detecting the charger.I paid 119 dollars up front for diagnostics and two-three days later they told me I had to change the mother board which would cost me about 500-600 dollars. They even tried to get me to buy a new laptop through them.Instead of getting a repair, I took it to an apple store at the world trade center, and they ran a couple things and told me that nothing seems to be wrong and there is no need to change the mother board. I dont know if the guy at the store lied to me on purpose or not but I almost paid 600 dollars for a repair that I didnt need.I suggest just going to the apple store, no matter how much hurry youre in.

Dony, at iStore by St. Moritz was a life saver when my Mac basically crashed and he knows his Mac computers inside & out He just looked at my laptop and knew the year it was issued. He was able to recover my data and super patient with all my questions. I would recommend iStore by St. Moritz to anyone having Mac computer issues. I found them to be more knowledgeable than the guys at the Genius Bar!

I was extremely happy with the service I got at iStore and highly recommend them to anyone who needs work on their Apple products! The staff were professional, kind, and efficient – and they fixed my phone even though they werent going to be compensated by Apple for this particular work. Im very grateful... and, thanks to them, I only had to be without my phone for a few hours. Thank you so much!

The store is right off Union Square, very clean and smart-looking interior, social-distancing and has clear partitions. They replaced my laptop battery within 2 HOURS, and the Technician also cleaned my laptop just because they are THAT nice (and I couldve never gotten it this clean!!!) Even though Im a nervous person, I felt super comfortable leaving my precious laptop with them and all the staff were so nice, helpful and generous with advice. Definitely making them my go-to repairs people!

These guys know their stuff! If you’re having issues with Apple, give these guys a try instead. Your best shot at data recovery.

TL;DR: Unless you are really in a bind and are getting covered service under warranty, save yourself the time and trouble and go to an official Apple Store. There are 9 of them in NYC.Brought in an out of warranty Macbook for battery replacement. Apple clearly states on their site that the service cost for this is a flat $199, and their phone support referred me to iStore as my closest option. Upon arriving, I was instructed there would be a $100 non-refundable deposit before they begin work, which I didnt mind since I was expecting to pay $199 anyway. Just to confirm, I asked what this would run, total, and I was informed of a laundry list of fees totaling over $450, and this was just the starting figure, as their diagnostics might indicate other things might be wrong. Alarm bells start ringing, and I show the tech the page where Apple lists the service fees on battery replacement. He lies and says that price is just for parts, and that labor, shipping, etc. is extra, and sarcastically suggests maybe Apple will do it for free if I want to try.I mosey on over to one of several Apple Stores in NYC, and within 15 mins of sitting at the Genius Bar, I have my computer on its way to an official Apple repair facility for the expected cost of $199. Due to its age, it had to be sent out of repair, but bonus is that itll be directly mailed back to me, free of charge (unlike the bogus shipping fees I was informed of at iStore).I always prefer to support small businesses when I can (even at increased cost to me), but this is one to avoid. Predatory tactics through and through.

This was the first time I visited iStore and I was very pleased with the service I received. My iPhone was unresponsive so I was able to book a last-minute spot. Luis and Jeffrey were fantastic and extremely helpful. They explained the problem and fixed it within the hour. I’ll be back!

Really absurdly difficult to find. On the ground level, their entrance is only a door and they’re on the third floor. Call if you’re still confused. You probably will be because it’s confusing.But once you get there, the space is kind and clean. The workers are prompt, genuine, and knowledgeable.They weren’t able to solve my problem but they were honest that it wasn’t worth the cost to fix my computer and I appreciate that immensely.

The technicians and store personnel were beyond helpful. I basically use my Mac computer as a glorified file cabinet. It was old and dated. Luis and Don helped me to understand my problem. My audio issue was resolved and they explained why my issued occurred. They also advised how I could care for my computer in the future. This was a scary but pleasant experience. They are located in a convenient location. I really appreciated all the good advise and service. Thank you!!!

First time customer of St Moritz as Im having problems with my iMac battery. I just read some of the reviews below and am truly surprised at the negative ones. I think the customer service is top notch. I mentioned to Jason who helped me that I was nervous about the expense of the repair. He was super helpful and patient in explaining the potential situations and prices before they started the service. He even brought a tech out to delve deeper into my questions. They also offer (for what I think is a reasonable fee) the opportunity to take your computer home while they wait for the parts to be delivered. I also felt very Covid safe in the environment.Although I hope to not have any more tech breakdown on me, I definitely will return to for my next repair.

Excellent fast service. My MacBook Pro display had an internal crack and was unusable. My computer needed to be fixed fast. I brought it in Saturday morning, the guys at iStore explained the issue and it was fixed and ready to be picked up by that Wednesday afternoon.Super fast and friendly service.

Extremely helpful, quick too! I spent two hours on chat with the Apple chat, and Lewis helped me in 5 minutes!!! And they don’t make you wait outside like the Apple store.

They fixed my laptop and saved all the data! Thank you so much. Super professional and great and friendly customer service. I’ll be back!

MacBook just stopped charging they were able to see me in a few days and the store was very safe. THANK GOODNESS FOR APPLE CARE! Very polite and helpful, will definitely use them from now on if I have any issues.

I was quite shocked by the service i received at this store and would not recommend this to anyone. I went to get my a diagnosis for my MacBook Airs display (it was flickering) -- First i had to pay 160$ upfront without even knowing what the problem was, later i received a call saying that they couldnt find anything but that i should try removing the sticker from my webcam as it might interfere with the Macbook. This was the most expensive advice I have ever received, and the problem, of course, persisted. As they were recommending me to either buy a new display (for over 700$) or a new macbook altogether, i finally went to see another repair place, where they told me that the problem was quite simple, and that my macbook just needed cleaning and a new brightness chip. Dont go to this place folx, apple is just out there for your money.

I replaced the iPhone XR battery, new battery goes down faster than the old one at 86% capacity. This place is a scam.

Amazing service wanna thank the whole staffGreat customer service and any time you go see David he is excellent with people i will definitely be back for any of my apple product needs

My 2018 MacBook Pro requires a replacement battery. Unfortunately, none of the Apple locations in NYC are able to provide this service in store. I was very happy to chat with Jeffrey at iStore and hear that they will be able to order the part for me, while I hang onto my device. They are an Apple Certified repair center conveniently located right off of Union Sq. Jeffrey was able to squeeze me in the same day for a diagnostic test. Louis, in the store, was very accommodating to my needs and worked out logistics with the techs to service my laptop before I head out of town. The part is ordered and I will receive a call when it is in to drop off my computer. Work for me is finally picking up and I greatly appreciate how they are going beyond to make sure I can continue to accept jobs!In addition, they are practicing social distancing, wearing masks, and have a barrier setup at the counter.

Great service and great communications. I particularly appreciated the friendly tone given that most folks visiting here (including me) are stressed out!

Thank Your, good service and experience.

Louis was really professional. Thank you very much!

I came in to get an iPhone screen fixed through apple because no other locations had appointments and I needed my work phone. Upon walking in LOUIS was sooo RUDE to me. I simply asked how long will the screen fix take and he snapped “I told you 2 hours” (this was my first time speaking or even asking anything at this point). No wonder why they had the most open appointments. Avoid them unless you want to get spoken to rudely like you are not a paying customer !

Super friendly and helpful navigating my devices. Accommodating multiple devices at once as well.

The store had great customer service and repaired my phone extremely fast. At first I was worried about going there due to COVID-19 but their store was extremely clean and I would highly recommend coming here. The staff was also really nice and patient with me especially Louis.

Thanks for the great service by Luis, Jason and David... true experts who are friendly in this great alternative to the busy Apple store.

Louis and Jeffrey were really helpful and amazing! Thx

Jeffrey and team were really friendly and professional—and fixed my Big Sur-prise of a bad install in minutes. Great location, too!

This is the best Apple repair business in New York City . Period . They are Apple certified, easy to get to,And literally know everything Mac, old or current.I am a photographer, and educator, and I depend onMy computers for my work . Can’t say enough good things about this place, and how they have helped me with my repairs.If they are in your area, Apple will send you here .If they aren’t, call them, or send, Or drop off your Phone, or computer in person .They have repaired my laptops, my iMacs,and my phone since they opened . Fast, very communicative, this is the place . Never had a problem, only great things to say about them .

Louis was the best!! Very knowledgeable and great customer assistance!!! He replaced my screen on my iPhone and works very well!!

Do not go here! The Apple advisor I talked to on the phone, who sent me here, now recommended I get my computer out of here as quickly as possible because she doesn’t trust them. Not only are they rude, but impossible to get in touch with. None of the phone numbers or email address’s on my receipt are active. Therefore, once you drop your stuff off, you cannot get back in touch! SCARY

Louis was amazing and so helpful. I was a little late to my appointment which I was nervous after driving into the city they would cancel because normally the Apple store is so busy and strict on timing. Louis was very understanding as it was a monsoon outside. My work laptop screen had a scratch on it from the struggle of working from home after 4 months. I really couldn’t go long without it so I was hoping if I dropped it off Friday afternoon they would be able to fix it ASAP. Initially he told me it would take a week but he offered if I pay a little extra for a rush fee I’d be able to pick it up within a few days. He answered all of my questions and was very patient with me and my companies tech team. I would highly recommend if you need your screen fixed or laptop issues bring it her and avoid the Apple story craziness.

I had a file I needed to recover urgently after my Computer totally Stopped working on a Monday morning. Louis and his team got right on it and I had a whole working computer and my files within a little over a week. Thank u so much! Super professional and understood and absorbed my stress well haha

It was life or death and they really saved mine. I make music and i needed my macbook pro right away and they really came thur. Good Looks Guys.

Great People, Amazing service, definitely recommend this place.

The St.Moritz apple care store at 868 Broadway in NYC is one of the best Apple Authorized Provider Store!The staff is so professional and knowledgeable team working at this location. I had several issues with my MAC and they figured it out. What impressed me the most was their patience helping me all step of the way, I am so satisfied. Thank you so much to all staff, Khandi, Arnold and Louis. Excellent job!

Do not go here. I wish I had listened to the negative reviews. I dropped off my laptop over a week ago. The technician asked for my login info for my MacBook and when I asked if there was any way to avoid this, he provided another option and I left my laptop with him without providing the password. Two days later, I have a missed call and email asking me for the password. Since then, I have called and left multiple voicemails, as they never pick up the phone, and sent emails, all with no response. 6 days without a response over phone or email is completely unacceptable considering they have my expensive laptop and I have no clue what’s happening, if it’s been repaired, or how long it will actually be before I get my computer back (I was quoted 3-4 days).

These guys saved my MacBook Pro, they are knowledgeable and the store is much more comfortable than any Apple stores. Awesome experience.

Save yourself the stress. I know youre only considering this place because you may have to wait a week or so for an appointment at the actual Apple Store, but trust me its well worth it. Let me explain:I took my macbook here because my screen cracked. I first attempted to get an appointment at an apple store, but wasnt in town long enough and I needed my computer for school like that day. I did not know that BOTH Apple and Authorized retailers ship your device to a central location where your screen is fixed (just fyi). Regardless, it was going to take 3-5 days to see my device again. Here, they will tell you this info, but in a very dismissive tone as if you were supposed to know this information already. I conceded, gave them my device, paid the repair fee, and ALSO (and this is important) paid $30 for Ground Shipping to have it shipped BACK to my town upstate.So why (why), on Sept 23 (a week later) did I receive this email from them, Your MacBook Air is now ready, you can pick up anytime Monday-Friday 11AM-6PM and Saturday 11AM-4PM. ? I died a little inside. As we all know, zoom is ESSENTIAL for school nowadays and I was relying on my PHONE to write papers, do homework, and attend classes. I missed out on a lot, but not a huge loss. It was the you can pick up for me. By gods grace I was not about to drive 8 hours to pick-up a macbook when I PAID 30 whole dollars to have mailed TO ME. I called them to inform them of the mistake and the TONE had me. Apparently, I was in the wrong for informing them that my device was not to be picked up, but mailed, so OBVIOUSLY (thats what they said to me) they would mail it as soon as possible. Which they did.The next day, I received a UPS notification email of the label having been created. Grand. It didnt get passed there. For 5 days, there was no update. Normally, for repairs, I wouldnt be worried. But when a $1000 piece of metal with ALL my info, passwords, credit card info on it, is potentially floating around somewhere between iStore and UPS with the only update being that a label was created. Obviously I had reason to be concerned. So on Monday Sept 28, I call them to inquire (and this is important too) about the actual location of my thing. Whoever picked up told me, essentially, thats concerning, i dont know, then told me he would check with UPS, and give me a call back in an hour. THREE hours went by before I called them back myself... about 4 times. Either their lines were busy or they were refusing to pick up their phone. THEN when I did get hold of one, I was put on hold, then they dropped me.I called one last time and whomever picked up told me that Im too impatient and that I need to wait for UPS to update the information and that it takes 3-5 business days... Thats all great information, but aside from shipping my device to an apple facility, there was nothing about this place that made me think they were competent to do even the most basic tasks which INCLUDES not being rude to customers and keeping them updated about their expensive devices that contain very personal information.Thumbs down all around. So, save yourself the time. Just wait and go to the Apple Store or something...

This is probably the best Apple registered and authorized provider in NYC. Arnold, Luis and Jeffrey are extremely professional, affable and attentive to costumers needs. I brought my 27-inch 2011 iMac and they replaced the power unit in a timely manner and at an amazing and reasonable price. Kudos to team and the owner!

I LOVE this store. The service was prompt and friendly. My iPhone repair was turned around and a message left on my voicemail at work even before I got back to the office. Very dependable and would use again. Much more pleasant than the chaos of the Genius Bar at any Apple Store and I managed to secure an appointment next day. Love it!!

Donny and Louis and Raphique were very professional. The customer service was amazing. And they are soo nice. I got my phone fixed so fast and I’m very satisfied! Excellent service!

Had a great service, all of the employees were extremely helpful and nice!

I brought my Mac with keyboard problems to this place and they tried to rip me off with a 1000 USD price offer - to change everything. When I sold my Mac for parts, the person who bought it confirmed that it was a rip-off. Im shocked and disappointed. How can Apple do this? They seem to have even exchanged a part in it with an other computers damaged part. I never had water damage, but part of the internal parts looked like it had. I wish I can find a way to place a complaint.

These guys were so knowledgeable and professional. They replaced half of my mac in 2 days. Thank you for your service and kindness. À bientôt!

Fast fix and amazing people who work thereSo kind and helpful!!!!!!! Love them over Apple store

I had THE best experience at the iStore! 100% data recovery from my faulty external hard drive —amazing!! The expertly done work was done quickly and at a good price. The extremely helpful, attentive, knowledgeable, and friendly staff is beyond compare. I whole-heartedly recommend the iStore to everyone

Friendly, knowledgeable, thorough!

I think these guys are incompetent at best, dishonest at worst.Long story short- they told me that the main board on my Mac Book Pro had failed and it would cost $1200 to repair it. I got a bad feeling after discussing, paid the $119 diagnostic fee and took it to Apple. The guy at the genius bar fixed it in 60 seconds, no charge.Details:I took my MacBook Pro in because it wasnt charging - using a charger and cable that worked fine on another MacBook Pro. I had read that my particular model had an issue with a chip that communicates woth the charging port, and that it could be replaced, and I told them that.They took it in to perform diagnostics, for a $119 fee that would be applied to any repair. A few days later, they came back with an estimate for $1200, saying that the main board had failed and needed to be replaced. I asked some questions, and the answers were not answers to my question but rather reasons why they could not answer. It all seemed suspect, so I took it back and ate the $119.I looked the laptop over, and it didn’t seem like theyd even opened it up. Ive replaced RAM, hard drives and peripherals in laptops, and usually when you open a macbook that hasnt been opened before, you can see it on the screws and openings. I could be wrong, but I think this looks like a macbook that has never been opened.I took it to the Apple Store, where the guy did the reset SMC key combo but held them down for like a minute (I had done it, but held for the 10 or 15 seconds suggested). The macbook started up, and started charging. A week later, all is still good.

Knowledgeable, friendly, reliable and fast! I dropped off my MacBook Pro for an OS downgrade at around 10:30am. It was ready for pick up at 5:30 pm, which is huge because my laptop is my work computer. Thank you so much Luis for all your help!

Went here to get all my data moved off my crashed laptop onto an external hard drive. They mentioned it should only take a week. A week later they called to say that they can not repair the laptop and need to move it to an external hard drive (what I told them when I dropped it off). So I approved it. Then they called twice again asking the same questions. A month later I got my computer back and when I go to pick it up, the bottom falls off. They didn’t screw it back together.They must have an intern program because most people there are really young and incompetent.I heard mikes tech shop does similar services to here. Never been but it can’t be this bad

Went in on Tuesday 26th at 10:15 am. The guy was extremely rude, very unprofessional and inpatient and when I was explaining the issue with my mac he asked me in the worst sarcastic way if I was a technician.They will charge 180 just to run a diagnostic plus 75 dollars if you show up without and appointment.🤷🏻‍♂️Huge call out to this beautiful human being who on top of being rude he was also calling out the costumers for coughing under their masks. Great sense of sensitivity for the time that we are going through as a society.

I came here to fix a heating issue/battery replacement for my MacBook Pro mid-2015 retina. Apple support advised me to visit this location because the next available appointment at Apple stores near me would be in a week.Apple support explained that a MacBook battery replacement at an Apple Authorized Service Provider should cost about the same as if I were to replace it at the Apple store ($199.00 plus tax if replaced by Apple). When I got quoted, they said about $363.00 ($110.00 plus tax for a non-refundable diagnostic test, which they dont do in front of you, and ~$200.00 for the top case with the battery) and I would have my MacBook back in 2-3 business days. I was fine with paying more since they initially told me my computer would be ready for pick-up in 2-3 business days. I paid the $110.00 plus tax deposit on my initial visit and expected my computer to be ready for pick-up in a couple of days.On the supposed day of pick-up, I called in advance to check if my MacBook was ready since they didnt contact me. During my call, they told me that they had lost my login information (which I provided on a post-it the day I got quoted) for my MacBook to do the diagnostics test. This was completely unacceptable as they told me my computer would be ready in 2-3 business days and they havent even run the test. After they ran the test, they contacted me and told me they would have to order the top case with the battery from Apple and then start on the repair when it arrives (which took another week and a half). If they initially told me this, I would have just waited to get an appointment at Apple and the repair wouldve been cheaper and faster.After 2 weeks from my initial visit, it was ready for pick-up and the heating issue wasnt fixed when I tested it myself. Therefore, the employee took it to the back of the store for the technicians advice. He came back and tried explaining to me that the technician said: the MacBook is like that when it turns on (it is not like that, because I came here for this issue). He also didnt believe me that the issue was present and directed me to show him. I showed him and thats when he took it to the technician for the 2nd time and told me to come back in an hour. I came back after an hour and tested it again; the problem was resolved and I paid my remaining balance but I did not like the customer service that was provided.Overall, customer service was unsatisfactory and deceptive. I can understand if iStore provided impeccable service and charged an expensive fee, but the service provided was inefficient/deceptive and yet they had the AUDACITY to charge more than the Apple store.Advice to potential future customers: Go to the Apple store and dont bother with this place.

Had a great experience with staff. Helped me out on the spot. Recommend them.

Very helpful and knowledgeable employees. I felt comfortable leaving my computer in their hands and they worked around my schedule so that I could get my repair done before I leave the city for the day. I ended up not getting the repair done since my computer had $1000 worth of water damage and I could get a brand new computer for that price. They, however, were willing to help transfer over my files to my new laptop free of charge.

The team was great helping me resolve my issue and im completely grateful!! Your guys are amazing!!

The service at iStore in union square is friendly and fast! Luis and Nick were fantastic to work with, they were patient, thorough and kept me updated on the progress of my service request as it evolved. I would recommend this service store to anyone with an issue they need to resolve quickly.

I must say this place does a very good job with their work. I had my iPhone screen replaced within hours. The guys in there are super friendly and very eager to help. Overall the experience was good.I will say I had to wait at least 25 minutes to drop off and pick up my phone. They don’t take reservations but gets very busy in there I would suggest they do. Keep in mind that you may need to wait.

Luis and Donny were awesome! Very helpful

The people here are really top notch. Not only did they diagnose and fix my problem quickly but they recommended some of the best movies I’ve seen all year. Great place!

You have to be kidding me. 97$ for a diagnostics test. I can simply click “D” on my keyboard on launch and do my own diagnostics test.No ONE at Apple will charge a fee that high to diagnostics test the device, I do not recommend this place. The person in front of me was also charged 97$ to run a diagnostics test to see why her computer wouldn’t update, and that’s on top of the repair price...disappointing.

IStore is best Apple repair in Lower Manhattan!I have lived here for 3 years and gone to Apple Store SoHo location for repairs and struggled to get Genius Bar appointments and good customer service. This year I bought a 2017 open box laptop from Best Buy that started to malfunction for no reason. I had no Apple Care and was terrified I would have to purchase a new computer, especially after Best Buy told me they are not authorized to fix Macs. I went to iStore late afternoon on the Friday before Labor Day weekend with an appointment, and they found my warrantee in less than 30 seconds (meaning I did not have to pay for repairs besides water damage) and pledged they would get it fixed ASAP despite the long weekend being challenging to order parts from factories. I got a paper receipt and waited - and only two week days later I got an email and picked up my computer that day without ANY extra charge or hassle or even an appointment (which has always been problematic for me at Apple Stores). Thank you iStore !!! :)

Absolutely LOVE the tech who helped me. I can’t remember his name. He was super friendly, patient and went out of his way to help me. I had issues with my phone. It was my first time getting Apple support and he made it as smooth as possible.

Great service, highly recommend!

Excellent and quick service at reasonable prices (considering that they use oem Apple parts). The team is very helpful and considerate. Definitely beats waiting hours at an Apple store.

I recently purchased a MacBook there and had my older laptop serviced for another family member. The staff is knowledgeable of Apple products and were most helpful to me. I liked not being just “a number” as with a competitor in Manhattan. I felt they really took the time and listened to me.

I was quoted one price online on 07/18/17 of $105. I called on 07/29/17 to make sure this price was correct. I was then told that something had changed and the new price was $155. Total bait and switch. Glad I called before getting scammed. Seems like they quote a price and then change it once the customer is there. Once customer is there they feel stuck and pay the new higher price. Luckily I did not get trapped. DO NOT RECOMMEND. STAY AWAY.

Great service. This store is somewhat hidden on the second floor of a building but they provided wonderful service when my Mac mini needed repair. I was told that they would need to keep the computer oveenight to diagnose the problem and that they would then call me to tell me what they expected the repairs to cost before proceeding with anything. In fact, in less than 2 hours, they were able to identify the problem, explain their initial plan to fix it as well as a plan b if that did not work. I gave them the green light and they even managed to complete the repairs all on the same day that I dropped it off.

Jeffrey I wish you happiness, this store is amazing, they fix my iPhone in minutes and all with smile and they don’t take advantage of you!Thank you ones more!

Great service! My iPhone went to the death screen. They fixed it in less than 5 minutes.

Louis was really helpful and professional! Thanks

I brought my MacBook Pro circa 2012. As the battery indicated “needs servicing”. Paid the $97 diagnostic fee ( that will be subtracted if I agree to continue with whatever fault and repair they will find and charge for it), the lone person (who has the personality of a dead person) also offered additional $50 to expedite the process as he claimed there are lots of repairs they’re doing (I declined). He also claimed, the price will be the same if I brought it to apple store for repair. They called me back 3-4days later and claimed the battery needs changing and front panel for $249 and service fee of $157.50 for a total $406.50. Their diagnostic test revealed that the battery is old, and I have to pay $97 for that?? Suspicious of the pricing, I called Apple and a customer support staff named Anamaya, claimed for my macbook the price to replace it cost $129 with no service Charge. Going to this shop is like going to an auto shop where they are on a trip to inflate the price. I relayed the price difference to the technician and claimed that he can’t do anything about the pricing as this is set by the owner. Never again, just go straight to Apple for any type of repair.

I was concerned by the poor reviews of this place but that was not my experience. The back of my iPhone 8 glass cracked and I went in to get it repaired. I was told that it is not covered under the $29 AC+ screen repair program because it is not the screen glass and there is no way to repair the back glass. I accepted that (ultimately correct) answer and they promptly replaced my phone for the $99 AC+ fee including making sure it was up to the latest iOS and moving the SIM over. All in all a painless process. Would do business again.

Cameron was calm and helpfulHe solved our problem and left me wanting to tell my friends about the first class service he gave.The best experience I’ve ever hadThank you iStore!

The staff was super friendly and communative when I was waiting. They were really open and informative to the process and troubleshooting. Super good location for NYU and TNS students with low wait times! 10/10 would recommend!

Definitely recommend! Great staff and super efficient.Extremely quick turnaround time on repairs and wont disappoint! I would absolutely return !!

Wouldn’t replace the battery on my Mac without charging 600$ for keyboard replacement as well. Waste of a trip, went to Appleberry instead.

Was having trouble with my MacBook and had a good experience at this store. The staff was patient and helpful and they fixed my laptop quickly. Hope i dont have a reason to go back but if i need computer help again this is the first place Ill go

Cameron was so, so friendly when I came in for a macbook battery replacement. He even charged the laptop for me so it was 100% when I picked it up, and gave me advice about other computer issues I was having. He made my day!

Came in with a faulty trackpad. They charge you like 90 dollars to run diagnostics. That’s then deducted from the cost of the repair. Anyway. I have to replace my keyboard too. They want to replace my motherboard too. I say no to the motherboard, just replace what’s have to be replaced. The whole top case apparently. They call me the next day asking me what has to be replaced. Apparently they don’t communicate in there. I have to wait another day before they can order the parts. They order the parts, they said it would come over night. I call every day for a week. It’s still not done. I call one morning remembering, I have a Swedish standard keyboard, did they order a US one? Of course they did. I have to wait another week for the new parts. I call every day. It took 11 days in total. The only reason I give 2 stars, not 1, is because they didn’t charge me for the labor. My experience as a whole is that it’s a sloppy attitude from some of the people working there. I won’t come back, unfortunately

Great repair service and friendly staff 👍👍👍

Why wait for days on an Apple store appointment when you can get in here same day? Great customer service and extremely knowledgeable technicians. Thanks, Cameron!

I dropped off my computer for warrantee service 9 days agao, and they said well contact you in 48 hours. Nada. Zip. zilch. Nothing. Holy cow, Ive emailed, called (no answer), filled out the form on their web site. I just cant believe this is a premium apple repair center. I wonder if I will ever get my laptop back. I depend on it for my work and I am leaving on a trip soon... Based on my experience so far, I will never go back.

Overall great experience at iStore by St. Moritz. Very helpful and good customer service.

They were super nice and knew what was the problem right away. They teach you how to treat your files and laptop really well. I recommend 100%!!!!!!

Very helpful and friendly folks. Its great to see one of the former Tekserve guys filling in the gap left by Tekserve closing. The spirit of that store lives on within a block of the Union Square subway...nice!

They fixed my stuck keyboard key while I ate lunch. Now my key is unstuck. Im happy. Nice people too.

I scheduled an appointment at this store, through the Apple website, to repair my cracked iPhone screen. I scheduled the appoint a few days in advance and arrived 5 minutes early. Upon arrival, I was told they were not servicing any more phones for the day, despite my appointment, and I was dismissed. After complaining, the manager was called, but he declined to speak to me, and I was denied service againAnother strange thing to note. While discussing my appointment with the only person that was actually at the store, they pretended they didnt have my appointment in their system. This was clearly a lie because after I told her I was going to complain to Apple and leave negative feedback on social media, the Director of Retail Operations e-mailed me to try and smooth things over. They had my e-mail, they had my appointment, but for some reason, they just decided they were going to waste my time and deny me service after I arrived on timeIm not sure what this store is trying to accomplish, but servicing customers does not seem to be a top priority

I recently took my 11” MacBook Air to the store because the screen has been acting up for the past few weeks. The associate/technician was helpful and patient with my questions. I was pleasantly surprised to get my MacBook Air back faster than I expected. The problem was fixed, and my world is back to normal again. Thanks iStore! Definitely recommend to get your Mac serviced here!

They were so helpful, the best part is no wait like you get in an apple store and you still get the same service.

On-time friendly service for iPhone 6S battery replacement. Highly recommend.

Disappointed:Twice in a row I made an appointment through apple support only to get there and they “just” sold out of the part...first time was for a battery (on the last day of apple’s replacement promotion). The next time was for a cracked screen.

I like the store - convenient location, neat and organized. Service is good!

Please dont go to this place...its a scam. They will blamed your device when actually they cant technically fix the phone themselves. I dont even acknowledge one star for them if I have other choice to post this review. Apple user, please stay away from this store.

I like coming here, because of the scenic gardens

Meeting was shady overall. I scheduled an appointment via the Apple Support website to fix my cracked screen. When I arrived the associate told me that their machine was broken so i would get a replacement phone, but he had to attempt to use their machine anyway. I couldnt get a straight answer on why that was the case, then another associate came back and said they didnt have a replacement for my phone. I just left after that.

They first replaced my logic board, but leaving me with a mac partition problem that it freeze and crash in 3 mins. And then they repairs it again but leaving a windows partition problem this time. It was unable to boost. I had to eventually copy all my files to Mac OS by myself and redo the Bootcamp. Also, their order of parts come slow as that they said should come over night but actually took 4 days. A total of two weeks to get it done. Not satisfied.

Great personable service!

Great little shop right in Union Square. Stopped in to grab an iPhone case and was on my way!

Great people, great service