If your looking for customer service, communication or reliability look elseware. If you are an existing client and can get through on the phone, just call as a new client and they will surly answer.

This behavioral facility medical staff (Dr.Minto) uses intimidation,coercion and threats of DCF if you dont allow her to medicate youre child as she(Dr.Minto) sees fit even if you disagtee with or types of medication and its concerning side affects and continously trying up dosage regardless of effectiveness on a child especially when the diagnosis is over video chat . This doctor wants to over medicate youre child and then after 10 medication appointments in 6-8months they only provide 1 counseling appt. Pretty sure it should be the other way around ! They seem to have the inability to schedule and keep counseling appointments but sure are johnny on the spot when it comes to medication appointments. This doctor is basically a drug dealer with a license she dosent care about your kid only how much medication she can prescribe and bill insurance ..Posted by father of patient using GF phone

My son is 6 years old and was being seen by Baycare. I expressed how I feel like my son wasn’t getting the help he needed and said I was going to look for a second opinion. There was no other providers around my area so I had no choice but to stay. But because I expressed my feelings the Dr REFUSED to see my 6 year old. She also said no other dr will be seeing him either. Hospital trip and MRT and they still refused to see me son who clearly needed help. This place sucks GO ELSE WHERE

We had an appointment with our sons Psychiatrist today and expressed the trouble he was having in school and asked about why he still hasnt been set up for counseling and why the meds they are giving arent working and instead of trying to help us they threatened to call DCFS on us because they felt our story wasnt adding up for them all we want is help for our suffering child.

They have failed my children. They show that they care more about money than the well-being of their patience. They do not keep promises that they make and they set my kids up for failure

Had to come in to make an appointment. During a pandemic how do you not do this over the phone or online being apart if something so big as Baycare. Then had to wait FOREVER to get helped. They need more than 1 front desk person for how busy they were.

Beautiful. Ive been going here for a bit over two years now, and plan to stay here as long as I can. Going into the building, theres a TV, free wifi, magazines, toys and the like. The receptionists are so kind, theyre understanding and sweet- Maddie is my personal favorite! :D The psychiatrists and therapists alike here are great, never tried to drug me up- always making sure Im on the least meds possible, and the right ones at that. On the therapist end, mine has been with me for these two years, and all the other ones Ive had (At least 8 in all honesty) could never measure up. Terry is fantastic, hes gotten me through so much. Generally, this is a fantastic place, and I hope everyone who needs it has the opportunity to get the help they offer.

Ive been coming here for over 5 years now. The people who work there are the best at what they do, are very friendly and always take time to listen to your concerns. Ive never felt rushed here like I do at other doctors offices. Baycare works with the families and the children get the best care ever.

Before I start I want to state that I absolutely love my daughters therapist and the therapists we have had in the past. They are phenomenal at their work and seem to really care about their patients. That being said, I have been with BayCare Behavioral Health for my daughter for about 4 years now. The front desk has never changed. They are, at best, short and blunt. Very unpleasant to speak with. It is near impossible to get them on the phone. I have left two messages over the course of 2 days, and have heard nothing. Either change out the front desk staff or get some more hired hands to manage the volume of calls and clients. The front desk is the first thing that people encounter, and it can make the difference between clients staying or finding another site. If I didnt love my daughters therapist as much as I do, I would have walked away already.

Ive been coming here for over 3 years now and Ive had a fantastic experience. Maddie at the front desk is phenomenal! Shes very friendly and very good at what she does. I havent had the best experience with the psychiatrists that I saw, though. But my regular therapist, Terry, is wonderful!! :)

I unfortunately have had to deal with this place through two kids with ADHD, across a total of about 7.5 years. There have been great therapists and some of the psychiatrists have been ok. However, the most consistent thing has been the terrible office staff, and it has gotten worse over the years, and this goes all the way up through a few levels of office managers. I once got so angry at the incompetence that I tried to work my way up the chain of management and not a single one of them cared enough to call me back that I finally just gave up. Most recently my husband and I have been trying since -December- to reschedule an appt for our son and no one answers the phone and no one will call us back despite daily voicemails left. This is not new. They frequently call us to cancel our appointments because they scheduled the wrong day for the Dr. or the Dr. suddenly is taking a vacation and theyre clearing the schedule. Or even better, you show up to an appt and cant be seen because either they scheduled a day the Dr. isnt there or they didnt actually put you on the schedule despite handing you a card with your day and time. Maddie, if she is still there (my husband has been taking our son for a long time now), isnt usually rude per se, but she has made many of the scheduling mistakes. The other lady, I dont remember her name, has always been extremely rude and Ive witnessed her ignoring the phone on numerous occasions because she cant/wont multitask. They also chase off any good Dr. they get in as we rarely have the same one for more than a few months. We would have gone somewhere else long ago if there was anywhere else to go!

Great Drs. and counselors!! Dr.Kuhn and Alan Koths are wonderful!! They are kind and caring and really listen when discussing my childs behavior or treatment!! My son actually looks forward to his bi-weekly visits. I would definitely recommend treatment to anyone thats little one is having behavioral issues!! The entire staff is awesome, from the girls at the front desk to the counselors and Drs. I cant say enough good and my son had really made a complete turn around!! There wasnt a day that went by that I didnt receive negative comments and feedback from his teachers last year to being told that kids like him are the reason his teacher started teaching!! Hes like a whole other child this year!!

Great place to get your child addicted to pills. There are children as young as 7 years old that get put in here for throwing simple tantrums and end up on multiple pills. It doesnt matter if there is actually anything wrong with your child or not, all theyll do is put your child in a room with other kids and let them watch TV all day until its time to take their pills. They dont evaluate your children at all. They do everything they can to frustrate your child to get a rise out of them so that they can give them pills. The goal of this place is to get children high and make profit. There are tons of abused children that end up in these places only to be told that they are the problem and that they need to be on addictive medications. BayCare only cares about profit and could care less about your childs health. When your child leaves they can then go to a BayCare psychiatrist so that they can continue to make money off of drugs and false evaluations.

I cannot believe how rude the front staff/receptionists are. Its amazing to me they allow such rude and unpleasant people to work In a mental health care facility especially working with children. The one therapist my child has seen is wonderful but at this point I leave so angry because of the nasty women up front Im probably just going to have to switch to another clinic. Its really sad but they are just awful!

As a patient for a little over three years now, I can say that theres maybe one competent therapist and two competent women who run the desk if you go at the right time on the right day. If youve hoped to stay with one doctor good luck because they have a constant rotation of psychiatrists and youll never see the same one now than twice. Said psychiatrists dont even seem to know what theyre prescribing and if youre unlucky youll be put on something that actually helps and then your next psych will take you off it despite any protests you might have. Waste your time somewhere else.

Baycare Behavioral Health SIPP was an incredible program for my child to be in. The staff was very caring and always communicated with me. The therapist was amazing and really down to Earth. The psychiatrist got my child off all unnecessary medication and on the right doze of the right medication. The children are always doing activities and participate in school during the week.

I actually found this office to be one of the nicer behavioral health providers in the Tampa bay area. All Childrens was a nightmare; their waiting list was over a year out and they didnt even respond to messages. This office, on the other hand, has returned every one of my phone calls and messages left with various departments. Ive obtained medical records timely, Ive had the physicians assistance call me back, they faxed necessary paperwork to my sons school, and what medication we were agreeable to they prescribed the lowest dosage so as to avoid over-medicating my child. Weve seen the same psychiatrist each time we go there. I dont believe they are trying to dope my child or bilk us for money; Baycare is actually a non-profit organization.

The new front office woman is extremely rude and unfriendly. I asked if we were all set for check in and she shot daggers at me me through her eyes and very sternly said, im working on it. Jeeze i miss Maddie :(

So unorganized, horrible place to look for genuine mental health. Run by a bunch of incompetent idiots that cant set appointments. Save your time, go somewhere else.

Great place, Allen my therapist is wonderful!

Great mental health services.