CJ and the service department at whaling city Ford are amazing! They went above and beyond to and got me in last minute towards the end of the day to help rescue my chameleon that decided to jump off me and scurry up under the dash to hide away if anyone needs any work done, go to them they are super friendly and SUPER HELPFUL. Thanks so much CJ and Whaling City Ford for saving my boy Escobar!

Dan and Nathan (sales) are great representatives for your company. We stopped today, Saturday, for help in trying to find a proper spot for a loose displaced cover in our engine compartment. They researched the part and were able to find its proper location and reinserted the cover with replacement bolt. They went above and beyond....will certainly consider this dealership when looking for a new vehicle. Thank you so much...You guys are great!!!

We bought a new Mazda here a few years ago during a promotion that said they will provide tires and brake pads for the life of the vehicle. The only caveat being we have regular service performed there. Which we did.Now under new ownership Whaling City will not honor their agreement.I don’t trust them at all. Seems they’ll promise the world then renege.

Mitch was an awesome Salesperson, knew the product and everything was a breeze. Really patient as well since my Insurance company thinks we were having a storm so would not allow me to transfer Insurance over so I had to scream at progressive on the phone. Big Dan was also awesome, few of my friends yelled at me for not seeking him out but he and Mitch both awesome

I drive an electric car and most dealerships have free public charging, as a way to get people into the building and a way to serve the community. I see that this dealership has a charger right outside but I was told that it is not for the public to use and is building property, therefore looking at it it just sits there empty collecting dust. I understand and respect the policy, but, as more people switch to electric, it would be nice to be able to have a spot just to plug in for a couple hours, and perhaps end up stumbling upon a great car when Im ready and maybe putting a down payment on one in the future? Just a suggestion. Thank you.

Bottom Line Up Front. GOT SCREWED AFTER THE SALE ON A USED TRUCK. LONG TIME CUSTOMER AND NO DEALER LOYALTY TO THE CUSTOMERS UNDER NEW OWNER. STEER CLEAR!!!Long time customer of Whaling City Ford, bought 2 cars from them and had most of my service and Maintenance done through their service department. I purchased a 2004 Ford Ranger from them, Traded in my 2015 Ford Fiesta. The truck ended up in the service department 3 weeks later for over $3000 worth of repairs. AT BEST! They missed it on the inspection they told me they did OR they knew about the issues and sold it to me anyway. I e-mailed the Owner Filippo and he gave me to the service manger. After several e-mails and AND 2 weeks of waiting, i got offered $300 in credit towards future services. I asked to be met in the middle. Was not asking for a refund or to return the truck. I got a slap in the face. Will not be going back, will encourage other to do the same. If you do you are rolling the dice on getting screwed.

Filippo and Joe were absolutely amazing at getting me into a new 2021 Ford Explorer. Theyre nice, funny, and smart! They heard my needs, where my payment needed to be and made it happen! I never thought I would driving a brand new car but they helped make it a reality! I would recommend them to all my family and friends!

Came in for my 23rd and final oil change this morning. I bought my car back in 2013 during Whaling City Fords tires and brakes for life promotion. Unfortunately, the new ownership has decided against honoring the promo. I had been coming here every 5000 miles, even though I had moved out of the area, partially because of the promotion, but also because I had grown to know and trust the service technicians and advisors over the years. I cant say the reason why, but it also appears as if the entire service staff has turned over during my past 5000 miles as I no longer recognized any of the names or faces working there during my time there today.Be warned if you choose to purchase a car here in the future as the new ownership does not seem interested in retaining their customers over the years. Unless if the new ownership decides to honor the promotion, Ill be moving both my regular services and my future car purchases elsewhere.

Service is very good but has become pricey at $130 / hr

I left a one star review because the customer service is not priority. They sell you dreams and tell you that if you have any issues that it will be handled. They also brag that they have great customer service, not my experience.I recently bought a 2016 used car from here. It was only a week when I began to hear a weird noise. I called the sales man to tell him what was going on and we made a day for me to bring in the car, when I arrive to bring in the car the service front desk employee told me that I was never put on the schedule and that I would have to plan a new day to bring in my car. So I explained the noise and the situation again and made a new day. The new day came and I dropped my car off and they gave me loaner car which was nice. On the second day that they had my vehicle I called to get an update, I received the answer there is no updates as of now we will call you when we have an update. Day 5 came and that was the day I had to return the loaner car so I once again called to see what was going on, this time my call was transferred to the technician that was working on my car and he had said there is no noise and I gave it an alignment that it needed I asked him if he was sure there was no noise and he claimed him and the owner Phillipo took it for a test drive and heard nothing. So they had my car for 5 days and it was only an alignment. A week later after having my car back the noise returned and the alignment was off again. I attempted to call the service manager but was told he is in a meeting can I take a number and name so he can return your call. Two days have gone by and no call. With all that being said I would never recommend anyone to purchase a car from here. They sell dreams and could care less once your money is in their pockets.

Rude receptionist. She hung up on me when I told her I didnt need something for my car. And instead started to argue with me. Will never go back. Very rude!!!

Very pleasant experience. Sales manager Aaron, Salesperson Nathan and Finance Director Jaime were extremely professional and courteous through the whole process. Dedicated and proficient staff. Would return to purchase again

My best experience buying a car !! Thank you Chris, Mitch, and Jamie in Finance . The whole team is professional, knowledgeable and so muchFUN ! Thank you for making my experience, buying a car such a pleasure ........

The whole experience was great! Vincent was especially helpful in helping me choose the right vehicle for me! Everyone worked to make my purchase smooth from sales to finance! Great crew at Whaling City!

An hour and a half for an oil change is a bit too much. In addition, service office workers were not what Id describe as welcoming, particularly one large guy who actually appeared annoyed.

I originally didn’t want to go to whaling city due to a previous bad experience with the service department however a friend told me to give them a second chance now that they are under new ownership, so I did.My previous experience with the service department...I brought my truck there for an oil change. The service writer called me to inform me that the oil filter housing was cracked upon removal and that it was a aftermarket housing. I personally did the oil change prior to that and installed a new oem ford oil filter housing that I purchased from whaling city. When I told the service writer that over the phone he ignored it and said “ok so you just want to do the oil change, got it, thanks” and hung up.I do not recommend purchasing a vehicle from here. I am in the market for a truck and have been shopping around locally. I stopped by whaling city and test drove a truck. The sales person told me the manager would call me later in the day with the best price. After not hearing back I reached out to the dealer and the manager Filippo Marchionne told me the same price as the sales associate did. That morning I found a comparable truck at an other local Ford dealer and asked him what was different for the $8,000 price difference. Immediately Filippo’s attitude towards me changed, he was now in defense mode meanwhile I was just trying to understand why there was such a significant price difference. At that point it was clear that the only thing Filippo was considered about was obtaining the location of the cheaper truck and not the customer. Once I told him which dealership it was he immediately hung up on me!!Vehicles aren’t cheap and I prefer to spend my money somewhere that values me as a customer and actually appreciates my business. Whaling City and their management clearly does not!

Excellent customer service from sales, finance and dealership head. If you want to buy car highly recommend this place. I drove 50 miles to purchase car still worth it.Mitch detail oriented, experienced can get you best deals for trade in and buying.

$80 for a Focus oil change.

Just a great experience. Awesome low pressure environment. I got a good deal on my trade and I got a great new vehicle with awesome financing. Highly recommended!

Almost 2 hours for oil change and tire rotation, my air pressure is 74 in the front and 64 in the rear

Had a great salesman. it appeared like they had a good team together everyone seem to work together. I would purchase again from them

We bought a new vehicle from Whaling City Ford recently and we couldn’t be happier. The experience was seamless and easy. The salesman, Alex Nieves, was very helpful, attentive to any concerns, and worked with us. The process was smooth, and quick. Everyone there was excellent, very professional, and they do a great job. Thank you!

We worked with Mitch at Whaling City Ford and he was awesome. My son test drove three vehicles across his intended range and really got the feel for what he wanted and made a great decision and decided to buy one of them. Service, selection, and financing was fantastic and it all went very smoothly.

I had an exceptional experience buying my new Mustang from Whaling City Ford. My sales consultant, Angel Torres, was professional, freindly and patient with me as I agonized over trading in my 2006 Mustang that I had for 13 years! But I love my new pony - Thank You Whaling City Ford Team!

I have been going to Whaling City for a whileNow, I bought my Ford F-150 in November 2013. When I bought the truck it came with a “Free Tires and Brakes for the life of the vehicle”. On my first tried change the tires were never mounted right and constantly leaked, causing me to constantly have to refill. After a few months out to sea (Active duty Navy) my tire became flat. When my wife called about getting them repaired they told her that due to them being under new ownership they no longer honor the contract. When I returned back home I called and got the same run around. I guess I don’t understand what “life of the vehicle” means. It’s a real shame I used to send people to whaling city all the time. Not any more and am considering pursuing further options legally.

Awesome place to shop for your new car! They have the best deals in town and a great staff Id highly recommend seeing Joe! Great guy!!!

CAUTION! Whaling City dealership is UNTRUSTWORTHY and FRAUDULENT!They do not honor warranties and sales agreements (In my case, it was a “free tires and brakes for life”). They signed a WE OWE contract, but after only switching out my tires once - they are now saying they “WILL NOT HONOR THAT AGREEMENT”. They claim its due to new ownership - but thats just a dishonest evasion of responsibility.There is something known as “continuity of enterprise theory” which states - “... [successor liability attaches where] the successor maintains the same business, with the same employees doing the same jobs, under the same supervisors, working conditions, and production processes, and produces the same products for the same customers. (Citations omitted; internal quotation marks omitted.) Chamlink Corp. v. Merritt Extruder Corp., 96 Conn.App. 183, 187-88, 899 A.2d 90 (2006).”I have been in contact with the management and ownership - apparently they run a dishonest business.I have been a loyal customer for almost a decade!!! Not any more!Ps. For anyone in a similar situation - contact Mazda, not Whaling City, and tell them about the fraud. They told me they would absorb the cost of the tires/brakes - so thats good.

While searching cargurus I came across a vehicle I was interested in, located at this dealership. I called to inquire and spoke to Bruno. I was told the car had just come in and he did not have all the information on it, so he would find out and get back to me. He did so in a matter of hours, with additional pictures. The next day he was able to let me know more about the car after it had been looked at by the mechanics. While I won’t be purchasing this particular vehicle, I was very impressed by Bruno’s professionalism, and clear, friendly communication. The prompt responses were much appreciated.

To say this dealership went above and beyond is an understatement. Exceptional service from start to finish, so happy with this experience that 5 stars doesnt seem like enough. Would highly recommend!

Back again to buy another car. This is my dealer of choice. Great team who really listens and always a good experience. Highly recommend.

Management and ownership told me they would email me but they haven’t. Unprofessional!

After almost 13 years of owning my 2008 Ford pickup which was purchased at the dealership with lifetime oil and filter change. Now under new ownership they will no longer honor this. I would think they would want to continue to honor this deal so as to keep a customer. I see this is not the case and as such When it is time to purchase another vehicle I will be looking at other dealerships. It is too bad

They would love to sell a car, but when you want to upgrade your car to a better model they, make empty promises to call you back, find deals, and not willing to work with youRESPONSE TO THE BUSINESS:its not that couldnt find me a better car/deal. Its that said they would call me back and nothing... I brought a large purchase...and they dropped me I wasnt even real. They forget the conversations that we had to call or even being there for the steps after buying my car. I had a friend that brought a car at another place and they checked on him once in awhile. Made sure he was still happy,and helped any way he could.... it would be nice to get at least half of that.

Just stopped by to wish every one a merry Christmas....and have Mazda Mitch fix the pandora hook up in my cx3, that I messed up!! :)

Outstanding service!! Just purchased my 2nd car from Whaling city and could not be happier with the great service provided from my salesman, Joe. He helped me find the right car and the process was smooth from test drive to finalizing the deal!! Thanks again!!

Everyone was very accommodating considering the social distancing issues we are living with. Alyssa kept in touch by email and Zack came to our home for the test drive. When I actually arrived at the dealership to sign finance papers, they made the process as painless as possible.The little issues I had with the car were resolved before I drove home. The overall process was smooth. Test drive on Sat and drove home on Tuesday! Best experience ever buying a car.

I would highly recommend Whaling city Ford, my truck was totaled about, and the insurance co. told me that I had 4 day to get out of the rental that we were in. I went to anoint 5 dealerships looking, Whaling city was the last one we went to. Not only did they have the best price, the service was AMAZING!!! Angel who was out sales person was great, they worked fast and it was zero pressure, we were in and out in about 1.5 hrs. My wife needs a new car as well and we will be going back to them for sure.

Just picked up my vehicle from Whaling City service department. Pete Roberts, my service cordinator was awesome and the vehicle was returned cleaner than when it arrived. Thank you for exceeding my expecations.

Bought my vehicle here in 2018 and continued to bring it back for routine service for 2 years. During one of the service checks they lost the engine cover, when I questioned them about it they said they would look into it, I got a call back saying they didn’t have it, when persisting I was then told it never came with one, then told they was no such thing and then told that they don’t make them for those vehicles. I suppose if I was a man I would have been treated with respect, dignity and the matter would have been resolved the right way by them getting a new cover and making themselves accountable for their error. I will take my vehicle to another ford dealership for service and buy my next vehicle from another ford dealership that respects women.

AWESOME & GENUINE people are only two of the many words that describe the staff here at this Ford dealership.My parents have done business with them since 2004! and now it was up to me to continue the legacy of carrying down the tradition. I recently purchased my first brand new car everrrrr! it is AMAZING! 2017 Mustang GT Performance Pack.The process was extremely fast and hassle free due to the fair market pricing, they were below every ford dealer in the area too. I was in and out driving my car in less than 3 hours total. I was mind blown by this as many dealers like to play the waiting game with you. these guys took care of me like I was family to them.Many thanks to the entire staff, specially Darnell & Aaron Sales Managers, They are awesome people! Danniel my Sales consultant its the one that took care of me. He also took care of my parents since 2004! long time sales consultant and a pro at it too!Now the only thing i have left to do is enjoy my new 5.0 V8! haha from the bottom of my heart Thank you guys! Ill always remember this experience!

Always a wonderful place. And very helpful staff.

I went to see if whaling city ford service dept. could fix a tire that had a slow leak. They said it was an unfixable tire, there was a nail That was too close to the tire wall and that I needed FOUR NEW TIRES and my current tires were only two years old. Took my car to the tire store in East Lyme and they plugged the tire perfectly and DID NOT EVEN CHARGE ME. Take your car to the tire store in East lyme for anything tire related! DO NOT COME HERE!

Bery nice 👌 👍 👏 😎 people...good 👍 🦸‍♂️ 🦸‍♀️ and welcoming

Valerie and the rest of the sales team at Whaling City made my car buying experience easy and stress free. There was no pressure to buy, everyone was friendly and helpful. They answered my questions without any hesitation. One of the things I really appreciated was that since I was buying the car, not my husband, the staff talked to ME. They did not patronize or speak to me as if I dont my way around an engine. It was a refreshing change from other experiences Ive had at other dealerships.Thanks to all! I have the car I wanted at the price I wanted it at.

Alex Rodriguez was the best salesman ever

Purchased our car here years ago & still great service!

We stopped in to test drive Mazdas. Everyone was friendly, but the experience wasnt terribly efficient. We ended up buying a Subaru next door.

They really make everything easy as possible and help you through every step of the process. This is a great place to buy your car

Amazing service, good value, all around great car buying experience.

Awesome as usual! Friendly, helpful and informative! Wouldnt want to go anywhere else! Comfortable waiting facility. Clean and accommodating. Had my routine maintenance done.Great service and fast! Will recommend to my friends and relatives

Dan was outstanding. We went from test drive to drive out the door in a couple of hours. The buying and financing process was so quick and easy and I am so pleased with my new Mazda. Even the trade in and registration was quick.

From the moment we walked into through the test drive and ultimately the sale of my car, Valerie and everyone at the dealership made for a great experience. My past experiences with other dealerships have often been less than satisfying. Not at Whaling City Ford. I was able to buy the car I wanted at a great price without the hassle or game playing I’ve had other dealerships.

Buying a car isnt like it used to be. The age of the greased back hair, sleazy, looking to make a quick buck off commissions is over. At least at Whaling City Mazda it is. From literally the second I parked my sweet soccer mom mini van to hitting that gong, I have nothing but a 10 out of 5 star rating especially for the salesperson that helped me Joe Lamonica. I arrived with my mother with the typical insecurities and concerns anyone does going to a new dealership where theyre unsure, but his smile and charm immediately made us both warm up to him and he helped us through the whole process. He did phenomenal taking care of both of us, answering any and all questions, educating us both on the car, warranties and anything additional (such as the Glasscoat) and getting a very good rate. I will definitely be coming back for future vehicles and sending everyone I can to Joe to purchase a car from him. I unfortunately forgot her last name but Jamie also helped us immensely. Going over the numbers and transfer of titles, she even did my mother and I a huge favor by backtracking a little bit to add me as a cosigner for the car. Nothing but very high remarks from me and my mother! :)

Just bought my first truck from whaling City Ford and Don(sales consultant) and Darnell (finance manager) were awesome!! Answered all my questions and got me the best deal. I would highly recommend WCF to anyone and will definitely buy my next vehicle here! 5 stars across the board.

Helped us get the exact truck we wanted! Thanks Nate!

Coming from experiencing previous dealerships, you guys are a cut above the rest. The owners are present, not somewhere else. Very refreshing to see the Business manager is in the showroom along with the dealer working hard to get the deal going. You guys made the car buying process feel like a breeze. Well defined, very helpful, organized I knew I was in the right place from the get go and that I belonged here, you wanted my business, and it showed. Once the price was set and we had a defined understanding of which car, the staff went to work efficiently getting everything changed over for the sale. This went quick, with Zero issues to mention thanks to Dan and his team. Dealing with Aaron on the financial end, was precise and to the point, with nothing left up in the air. Any questions I had where answered with ease and I left feeling I gained a new friend. Thank you all for your business, I look forward to purchasing a towing vehicle from you in the near future.

Always amazing

Patty was awesome to work with. She was very helpful and knowledgeable and answered all my questions about the vehicle. She was very prompt in returning phone calls and always accommodating and flexible with setting up appointments. She was a pleasure to work with.

Great Sales team! They know the product they are selling inside and out.

Update Jan 2017: Increased from 4 to 5 stars. I have my new (2015) Mazda 6 serviced here as well as my old (2004) F150. I am always hesitant to have my cars serviced at a dealership due to potential for high cost. My Mazda has only needed oil changes and some small recall fixes. Oil changes are reasonably priced. My F150 has had more maintenance done (steering pump & lines; front wheel hub/bearing assembly; exhaust manifold leak). The prices might be a little higher than a local garage, but the warranty is great and the work done quickly and professionally. I will continue to go to Whaling City until they steer me wrong.(Fall 2016): Good people. Sales process took about 3-4 solid hours from intro to out the door with a new car. Traditional selling process: Sales rep goes back & forth to get approval for discounts. After agreeing on price, you head to sales managers office for up-sells and final paperwork signing. Good people & honest, but I still get a little impatient with this traditional car selling process.

Every dealership has salesmen that are good or who you connect with and those you dont. Weve had our share we prefer not to see or avoid at Whaling City and weve had some that were very good. (Weve visited 5+ times over 3yrs) We were extremely grateful that they allowed us to borrow a Mazda overnight to really see how it was at night compared to another as it was a tough close decision with two other brands. Unfortunately they didnt offer a price that was even close to as competitive as Liberty Mazda in Hartford. Liberty was better than 4 different Mazda dealerships we visited and we also had the best experience there than all the others too.Whaling City however is close and convenient and they have a fantastic selection. Everybody has their own needs and priorities.We will certainly be using their service garage in the future, IF we even need to...

Great people. Great team of sales man and management. Unfortunately, they may not have competitive prices.

My wife and I have been a long-time customers of My Whaling City Ford. One of the reasons we keep coming back (beside the great Ford Products) is the service department. They are cheerful while being business-like and professional. They will answer our questions with concern and knowledge about our two Fords, a 2011 Escape and a 2012 Fusion.My wife and I are delighted to be customers of My Whaling City Ford . You see the salesperson at point of sale and the sale force is the best; however, you see the service team during the life of your automobile. My Whaling City Ford should be the model of how to manage and run a car dealership. Please convey our thanks to your wonderful team.Walter & Kris Patrick.

I actually enjoyed my buying experience at Whaling City, mostly due to Kris. He was low-pressure, affable, engaged, low-key. I was working simultaneously with another dealer, knew the car I wanted, and essentially was going to decide between the two based on price (obviously) and attitude. Kris sealed the deal - we had chances to talk about all sorts of topics, he followed through on every angle, and at no time was the mysterious and hated let me talk to my sales manager disappearing act so dreaded in this business manifest. I plan to go back here in 3 years for my next car, and will request Kris as my salesperson. Well Done!!! He didnt have to sell me on the car - I knew what I wanted, after extensive research - but he did sell me on the dealership with honesty, follow-through, and general humanness

I was comparing the 2019 Ram 1500 Laramie with the 2019 Ford F150 Lariat. Alberto and Darnell were very accommodating and Darnell tried 6 ways to Sunday to beat the RAM quote I was given. Darnell is a very knowledgeable professional who used to be NAVY so Navy folk ask for Darnell and hell work his dangest to help you out. If Im ever in the market for a Ford again Id be looking for people like Darnell.

Had a great experience with the salesman Bruno at the New London Dealership. He helped us out to pick the right truck and helped us through the process. He never pressured us into anything we didn’t want and listened to what we were looking for and gave us exactly what we wanted. We will always go back to him when ever we need a new vehicle. This was great service!!

Its now been a year since I bought my truck. Its been an excellent experience and I honestly feel well taken care of. I am really satisfied with the truck. (F150 2016 supercrew) Darnell in sales is a true gentleman. He sold me the truck over a year ago and still goes out of his way to take care of me. Thanks to Tim in service for expediting a recall repair and helping me out with a loaner in the mean time. Im glad I have my truck back and these guys will continue to have my business in the future.

Just bought my first new car here and I do not have enough good things to say about them! My salesman, Oscar, was wonderful. He gave me ample information on the car, was easy to get in contact with, and gave me a great deal. Thank you so much, Oscar, for making this painless!

I bought a car from whaling city in 2012 and because the experience was so great then, I knew I would only go to them for future purchases. Today I bought my second car from them and the overall experience was even better than the last time. All of the car dealers are down to earth and friendly. They really do treat you like family there. They are low pressure and seem to truly care about you as a customer getting what you want at a price you can afford. They are very up front about costs and also willing to offer different options that are cheaper. I know that I am a life long customer of this dealership. I will not buy from anyone else.

Dan C. Was great. Walk in with facts, tell him what you want, he makes it work. Bought three vehicles there and they do a good job.

We tried the rest, but brought from The Best!Angel Torres, with his no pressure or pain sales approach, is terrific! He listened to our questions and provided us the answers.The total dealer experience is what makes the difference, and the Mazda 6 GT is most astonishing vehicle I have ever owned. Nothing on the road quite matches the level of technology and safety equipment as my Mazda 6 Grand Touring with e-loop, providing great city - and especially highway - gas mileage.

Great team. Angel take good care off me and my husband needs. Thank you. We like our F-150 Ford Truck.A family friendly business. Love it )

We walked into the dealership knowing exactly what we wanted and Angel was very accommodating to our needs. He found the exact car we were looking for and never pressured us into something different. From the first step into the dealership to the last, we experienced nothing but professionalism from our sales man Angel, the Finance Manager and the General Manager.

I called Darnell at 9:00am told him I might need a delivery van. Bryan showed up at my store 30 minuets later with a van to look at. Bryan told me because I could not leave the store they came to me.Darnell and Bryan came back with all the paper work to fill out by 1:00 everything was approved.I am picking up the van as I type this. Buying from Whaling City Ford was easy, fast and everyone was so nice and friendly. I never left the store and yet I bought a van.....wow!George FisherFisher FloristNew London Ct

Great place to do business these folks are not salespeople they are real people. If you know the car mart you will know that these folks are looking to make a fair deal. If you do not know the car mart then be at ease and put your trust in these folks they want you as a customer today and tomorrow not just for this sale. I highly recommend Whaling City Motors of New London.

Very nice experience, everyone at the dealership was great. Very different from past couple car buying experiences. Much better, very laid back & comfortable and we had a few laughs. I love my new car!

Ray was truly a wonderful person to work with. He made the process very easy and always followed up when he said he would!! David, the Finance Manager, was also a true professional. The process went smoothly from start to finish. Whaling City Ford Lincoln Mazda now has a loyal customer due to Ray & David. You guys are the BEST!!

Made an appointment online to test drive a car. Verified the availability of the vehicle the day of our appointment because we were driving a long distance to see this one car. We were in the car for about an hour to get to Whaling and when we arrived the sales staff was not able to locate the car on the lot. We were finally told that the car was lent out to another customer that was getting up-fitted on their recent purchase. Sounds a little fishy, most dealerships dont lend out new inventory especially a 33,000 car that someone was going to test drive the next day. More power to the sales staff for still trying to sell us a car that wasnt on the lot and on top of that telling us they are using it as rental car LOL. Just sucks that we wasted 1/2 our day.

Service center was very professional and timely and did not try to take me for a ride. Ill be back for all future service for my Mazda.

Great job by our salesperson Daniel as well as the other members of the sales, finance and management teams with whom we interacted. It was a very smooth process and we were in and out of there in a very reasonable amount of time. This is why were repeat Whaling City Mazda customers!

Seriously the best experience Ive ever had while searching for a new vehicle. The salesman we had (Ed) was honestly the most amazing, helpful, and honest car salesman I have ever met. Everyone who we were in contact with was super friendly and ready to help in any way they could. I felt like these guys really jumped through hoops to get me in a car that I 100% love! If you are looking for a new car go see these guys!

From the moment I walked through the door I knew I had made the right decision coming to Whaling City. My sales professional Eric Nunez and General Manager Nathan Gaucher when out of their way to get me financed and into a car that I love and can afford. A wonder group of gentlemen that made buy a car less stressful and more like being with family. I tell everyone where I got my great new vehicle.

The best car buying experience Ive had. Everyone on the staff was extremely courteous, knowledgeable, and understanding. It genuinely seemed that their only concern was getting me the car I was happy with. I wasnt pressured into any add-one, but was made aware of them if I wanted. Great experience!

I recently had my truck (2003 F150) serviced at your facility. The service was performed as expected. Professionally and timely. While at Whaling City I inquired about having my truck detailed. I was quoted a price and agreed to have the truck delivered at the appointed time. When I went to pick up the truck I was absolutely stunned at the Job that your staff did. It looked like a brand new truck. Your company more than met any expectation I could have had... thank you money so well spent.Jim Mooney

Go see Big Dan in sales, and tell him Geoff Breedwell from Nashville sent you. The whole place there is nice. These guys and gals are wonderful here. Theyre professionals here. If you bring your game, they will bring theirs, and the car will be yours at the best price around.

This an awesome dealership! Everyone is extremely friendly and helpful. I just purchased my second car from them. I traded in my 2012 Mazda 3 for a 2019 Mazda 3. If youre looking for a hassle free, fun experience, ask for Rason Lockhart. He is motivated to find the car and the price that works for you. He is also lots of fun and down to earth! Thanks Ray!

Glad we made the hour + trip to this dealer. Thoroughly satisfied with our salesman Bruno and our new vehicle. It took a good bit of time out of our day however, it was time well spent. Thank you to all who helped us in our car buying experience at Whaling City. I will definitely remember to look you guys up again next time I need another vehicle.

Well intially it was a great experience but an issue came up that had nothing to do with me but i received a very aggressive voice mail from darnell the sales manager. I had no knowledge of the issue and said i would come over to take care of it. He seemed aggrevated, snappy and worked up as i brought up the voicemail. He explained he wanted to make sure i knew it was important but there are 100 others way to leave a voicemail without aggression.. Ill recommend its good to do business with them but you could also receive a voicemail/phone call later that will make you want to not to do business also.. **(response) No one contacted me until that day about the issue so is was not weeks or i would had received multiple voice mails regarding the issue.. But no worries makes for a story for all my buddies.. have a good day

Everyone was so very nice and helpful. Zack was great. Bear was good getting us started with Zack. We were so tired after a long afternoon with you but coffee was helpful. No real creamers, sadly. We are still waiting on the booklet for our car on all the how toos. We test drove 3 cars but love our Ford Focus. Smooth driving and enough gadgets to keep us happy but now too many to confuse us, Thank you everyone and hope you all enjoyed the holidays.Marcia & Bill

Oscar was the best. I recommend to everyone who asks me about our car. The experience was interesting and Oscar was fun to work with. He made the process easy. David in the financial department was excellent. He really made it feel like Christmas.

Good dealership. Good people. However, little things, like not filling the windshield wiper reservoir on a new car, taking over thirty days to walk through a car registration, & getting the name wrong on a commemorative mug, point to an inattention to detail. Hopefully theyll prove better on routine maintenance.

Best Ford dealership in 50 miles... Yes I worked there but thats how I know...

I was very happy with my service at Whaling City Ford. The appointment started on time, finished early, and I even got an extra item done. The staff was courteous and informative when showing me the brake wear on my vehicle and took the time to explain maintenance possibilities. I am happy with the service I receive at Whaling and was exceptionally excited to see my truck washed and cleaned after the service.

I have been customer of Whaling City for many years and bought several cars from this place, my latest one was Mazda 6Excellent service. Knowledgeable and HONEST sales personal. With dealers my approach is simple if I dont like something I just move on. There are so many competition out there so it is not worth to deal with dealers you dont trustSo far I have not had any issues dealing with service, body shop and sales department. They are always willing to work with you for mutual satisfaction. Couple years ago my SUV died I literally walked between several dealerships trying to buy a car totally unprepared without any research. Once I walked into City and explained situation. I was offered replacement SUV and I was on the road within an hour or so. They totally beat the competition with the price down-payment requirements and monthly payment. I am not even going to talk about value of the car I was offered.Mazda 6 is an Excellent car I drove it to work during snow storm it has good handling on the icy road. I am not sure why some reviewers online saying that electronics little bit difficult to use, once I went through manual I did not have any issues. Everything pretty much intuitive. Manual needed just because this car has so much convenience features and I needed modify some of the defaults for personal experience.So far I love the car. I drive a lot on the highway, Mazda Radar Cruise Control is one of the best features this car has. I actually moved to passenger seat and started read book while Mazda was keeping an eye on the road for me, but seriously MRCC is a excellent feature this car has for commuters.

The best. A dealer one actually wants to return to. Atmosphere is clearly about customers, satisfaction, taking time, being ethical, making time there whether a purchase happens to be educational at a minimum. I feel trust and very high satisfaction. Were returning now.

Due to strange circumstances I found myself in need of a used car in one day. Went to several other dealerships and left unhappy, however whaling city ford found me a great car for a great price! Wonderful experience, mostly due to the salesman who helped me. He made buying the car easy and painless, and was realistic, patient and honest about everything. Highly recommend this dealership! Ask for Aaron Borsher!

Very friendly knowledgeable willing to help and quite informative respectful and up-to-date pleasure to do business there

The Whaling City Team was amazing. From the greeting and sales associate Terrance right up to the Manager and Finance professionals. They remained fair, honest and provided me with the best buy possible! So glad I did business with them, I am a customer for life! Happy Holidays

I STOPPED BY CITY FORD JUST TO SEE IF THERE WAS A WAY TO LOWER THE APR ON MY CAR LOAN. AARON AND DAN REVIEWED MY CASE AS I WAS ALSO OPEN TO UPGRADING FROM MY FORD FOCUS AND THEY SELECTED A BEAUTIFUL 2013 FORD TAURUS . I DIDNT WANT TO PUT ANY MONEY DOWN, DIDNT WANT MY PAYMENTS TO INCREASE TOO MUCH, AND I WANTED A LOWER APR RATE.As I was not asking for a miracle or anything....Business Manager, David Schwartz took on my case. Talk about amazing!!! Dave was friendly and professional. In under a half hour he brought me in to his office and thats when the magic happened, Dave not only found a way to get me into the Taurus with no money down, he paid off the remainder of what I owed on my Focus, and he was able to cut my APR in half!!! My son and I drove home in the Taurus that night!! On the way home my 4 Year old, JJ Said, I love Whaling City Ford!!!.........Thanks everyone for a great experience.

Top-notch personal service! Very happy with how everything was handled in helping me decide what car to buy. Superior selection of cars, very knowledgeable staff, everyone is openly pleasant. Honesty and cheerfulness reign! Thanks for making it so easy and pleasant for me.