I had a very pleasant experience with Connor and everything went smoothly and efficiently! I was able to get the car I wanted and trade mine in and drive away happy. Best car buying experience. Everyone was friendly and professional. Would definitely recommend and buy again from them.

A fantastic experience all around, the whole sales team was very helpful and the Sales Manager help get us a great deal. The Finance Manager was very thorough and helped us through the paperwork seemlessly. All around a stellar experience.

I had a situation where I needed immediate assistance due to a missing key situation. The staff was very nice and worked quickly to help me. Everyone was incredibly helpful and kind. I was very impressed with the Service Department. Would highly recommend.

Stephen Plona is an amazing guy who helped me with the purchase of a pre-owned Volvo. He is a true professional with incredible knowledge, easy going, polite and went above and beyond in ensuring that I had a seamless buying experience.He gave a demo of the car and explained the features in great detail which helped me in making the decision towards the purchase of the car.We requested few minor fixes and he was helpful and had the issues fixed. The car was detailed and looked like new when we picked it up and the registration process was quick and smooth.Me and my family are very happy with the purchase.I would definitely recommend anyone looking for a Volvo with great salesmanship and prime buying experience to reach out to Stephen Plona and the team at Secor Volvo.

Do not buy a car here. Brand new Volvo has MULTIPLE technology and safety issues - dealership will not offer any resolution. Within 48 hours of buying the car I discovered multiple issues with the vehicle which I reported in writing, in phone and in person conversation... I had to insist on the owner getting involved for the dealership to even offer service. The service tech said the car is IRREPARABLE and cannot be used as intended. The dealership has offered me no resolution except for me to buy my old car back meaning pay them more money. The other solution is to put me in next years model but they cannot provide me a timeline and will not tell me if they, again, expect me to pay more money. Disgusting and UNETHICAL. A brand new car should work.

The whole process was flawless. Buying a car has never been so easy! The amount of expertise, knowledge and genuine care tops the scale at a true 10 out of 10!

Stay away! I will never take my car to Secor Volvo for service or warranty repairs again. The master technician is excellent, the part’s department guys are fantastic, and the sales department is low pressure with helpful and informed staff. However, for repairs or warranty work you will be infinitely happier driving to New Haven or Hartford for a Volvo dealer or using one of the independent Volvo shops in Groton or East Lyme. Trust me on this. It’s really a shame actually because it is all the fault of one man- the service manager. He is an old school dealership type. You know what I mean, right? No, not what his bio says about being a lifelong auto enthusiast, blah blah blah. I get it, as a service manager he is there to ensure the dealer makes money, but I cannot abide dishonesty and he is a crook who will weasel, lie to your face, and work behind your back against your interests with Volvo corporate. I have had nothing but wonderful experiences at the alternatives and nothing but trouble with Secor. Stay Away!

The collision center did a good job after I was rear ended.

Part was backorder, not secors fault, its coming in Wednesday. Competent,courteous staff

Was very dissapointed in my experience here. The service manager has very poor cutomer service skills. I was qupted $100 cheaper for a tire elsewhere, and was willing to pay more for volvo to do it as a trust them, but he was sour the whole time. Finally he agreed to knock $40 off and I said fine just doit. Turns out he just quoted me the non tax price and it was back to the original price when I showed up the next day to pick it up, and I had no real choice but to pay. Not sure if he purposelly misled me, but will definitely not be returning. Additionally they were going to see what they could do on a scratch on the side and ignored it completely

We recently required auto body repair following an encounter with a granite post and the rear back panel of our Impreza. This was relatively minor, but replacing the panel would have been costly. We got a quick assessment and were advised of our options which included repositioning the panel into place and a touch-up on the paint. We chose this option and the work was excellent and the bill fairly painless. The staff and technicians were professional, and friendly. Another positive experience with Secors autobody shop. Thanks!

I’m completely disappointed with their service, towed my car on a Monday and I had to wait a week to heard from them to tell me : “ We have bad news Julio, to fix you 2005 S40 will cost you $4400.00, We recommend you Junk that car and see us on our Sales Department to buy a new one” Just to find out my car is ready to junk it they charge me $528.00” NEVER AGAIN VOLVO, this one was the last time you screwed me up.

This dealership, particularly John and Diane, provided an outstanding buying experience. John was very helpful in locating a vehicle that met our needs and were very fair and direct with price and trade in. They were prompt in dealing with a late complication from the lender and, Diane was very thorough and patient in explaining all of the features of our new vehicle and we felt no pressure at any point during the process. We have purchased many vehicles over the years with both good and bad experiences and this dealership is right at the top.

As always great service, and impeccable customer service. Highly recommended dealership!

,Needed an oil change for our Outlander PHEV. Called, they got us right in, even gave the car a wash. Great service.

Awesome place. Great people and great atmosphere.

John and Laura gave me personal service and took great care of me!

We had such a great experience with purchasing our new vehicle at Secor Vovlo. Steve our salesperson was amazing! He was extremely knowledgeable about the products which helped us when choosing a vehicle. Both Steve the finance manager and John the store manager along with Steve the salesperson worked hard to make our experience as seamless as it could be! Thank you!

The service staff were very friendly, and concerned about safety and cleanliness. They have a thorough overview of all the work needed to be done on my car.

They fixed the problem and callef me to pick itup in just a couple of hours. Nice work

Service and the people were great to deal with. mark

Very friendly. Service is great.

Do not visit this dealership, very rude management sales staff and the manager offered a vehicle for more money than listed on the website. When it was brought up the sales manager was extremely rude and did care about my wife and I.

Service manager always professional and willing to go the extra mile for his customers

When shopping for a “new to you” CPO car principally online you have to have trust. Trust that their website’s description of the car is accurate and has actual photos of the vehicle. Trust that when negotiating a purchase price that you are being told honest statements. Trust that finance rates are accurate. Trust when arriving from a distance to purchase and pickup the car that the dealer isn’t engaged in a bait and switch tactic. With our recent experience at Secor Volvo all aspects of trust played out positive. The only reason for a one star reduction is that several small paint chips on the rear bumper had not be noticed in the service department’s CPO inspection and touched up prior to delivery. The salesperson Diane noticed these and arranged for touch up paint to be ordered and mailed to us. The parts department didn’t stock this paint.

Parts department is the best. Very knowledgeable and helpful. Talk to Chris,

Pam and Erica in the office where great and have helped me out a lot .. The only think is they need a new sales manager poor service on his end .. But great girls to deal with

Secor Volvo is thorough and so accommodating

Ive owned Volvo cars for quite some time and have dealt with Secor almost exclusively. After buying their cars, I followed up with their service. As with most dealerships, its not cheap. But I always got an honest assessment of what was necessary and what could wait; and they always serviced my cars correctly the first time. So, if you like Volvo cars this dealership is worth considering.

I have purchased several used vehicles over the past decade with various dealers throughout the United States. Secor provided me with an outstanding level of customer service. They made sure every aspect of the purchase process was very comfortable and made sure I didnt purchase the vehicle or leave their lot unless I was completely satisfied with the vehicle. I am a long distance first time purchaser and was treated as though I was a long time valued local customer. I had a better experience purchasing a used vehicle with Secor than I have purchasing a new vehicle from other dealerships. They were very honest and I had no surprises when I arrived at the dealership. Thank you to my sales person Erica and Manager Arnold for making this such a great experience. I will check with Erica first when I am in the market for another vehicle.

This dealership was excellent to deal with and helpful through the entire process of buying an automobile. I have experienced very good and very bad dealership behavior over the years this was one of the few that I can classify as excellent From making the deal to delivering the new car nothing was missed. Even a phone call after the delivery to assure I was satisfied and checking in if I had further questions. I am pleased with the car at present and would recommend the dealership without any reservations.

I had an excellent experience with my recent V90 purchase at Secor Volvo. Salesman Will Damburg is a true Volvo enthusiast. He owns a Volvo himself and thoroughly understands the cars. Will is very straightforward and accommodating. He spent a significant amount of time with me explaining the features of the car and helping me to decide on options. Sales manager Bob Doyle went above and beyond to help me get the best deal possible on my V90. I am very satisfied with the price I paid, and Bob was very professional and transparent throughout the process. I would certainly recommend Secor Volvo.

I was very pleased with Secor Volvo! After a very bad accident with my s 40T5 (a truck hit me on 95).,, major damage. John in the service department was constantly in touch with me and did a great job to get me back on the road. Two weeks later I had my car back. I think John convinced the insurance adjuster not to total it.Everyone was very gracious. I wouldn’t hesitate to use them again.P.S. they also gave me a two month free membership to subscription to Sirius radio ! I love Volvos!

Dewayne was very helpful and straight forward. He is very knowledgeable and helped me get the best possible deal for my purchase. I would recommend this place to others who are thinking of purchasing a car and will definitely come back for my next purchase.

My recent experience at Secor Volvo was exceptional. From the very first conversations with general manager Bob Doyle, where we determined the right fit for my situation (leasing vs. buying newer with payments vs. buyer older with cash) all the way through the final conversations with experienced salesman Steve Plona, who personally delivered my Volvo and thoroughly walked me through all the bells and whistles before leaving with my trade-in, I can not be more satisfied with the service at Secor. Bob really listened and understood my current financial situation and helped me to weigh out the pros/cons of my decision without being pushy. He truly wants you to be comfortable in your decision and it is obvious that his goal is for every customer to drive away happy. Steve was super-responsive, answering all my questions, and he made it effortless to walk through all the final paperwork. I was especially impressed with the follow-up calls to ensure complete satisfaction and truly felt they were all looking out for my best interest. I absolutely would not hesitate recommending Bob and Steve to anyone!

Excellent experience working with Bob Doyle and Erica! Other dealerships either didn’t return our calls or had prices that were much higher. Erica was very knowledgeable when she went over the features of our new XC60. Looking forward to doing business with them again in the future!

My Volvo broke down in the middle of a snowstorm and I barely made it to Secor (not where I bought it from). The staff who were still there were wonderfully supportive, giving me instructions to leave for the service department in the morning. Though the news the next day was awful, Nick from service was very patient and explained all my options, empathetic to my plight. I just picked up my car, and so fsr, its running very smooth, as if nothing had happened. Very good experience and communication for such a bad scenario.

Erica and the rest of the team made buying our 2018 XC60 a fantastic experience. Quick and easy process-- test drive, calculate numbers, then come back a few days later to sign paperwork and pick up our freshly detailed car. Secor also had the perfect color combination on the lot. Thank you!

I have patronized this business on two separate occasions over the past year. Both times the shop was prompt, professional, honest, courteous and went the extra mile for me. On my second visit last week, I needed repair or replacement of the front quarter panel of my Subaru SUV. I anticipated a repair bill to be in the hundreds. The staff evaluated the situation and determined they would fix it for free. WHEN DOES THAT EVER HAPPEN IN LIFE?? My damaged car came out of the shop in about 30 minutes looking brand new. I am so grateful. I will not hesitate to bring my cars here again in the future. Thank you Anthony and staff. I cant imagine that ever happening again - with any other business.A completely satisfied and grateful customer.

My 25-year-old daughter was on a quest to get into a smaller SUV and took a liking to the Volvo XC40. It was apparent that Volvo introduced this sporty new design to attract the younger generation. As a Dad helping in her quest and having experience of many new vehicle purchases over the years, we agreed to pursue this choice even though it would be a bit of a reach for her financially.I steered this purchase toward a new 2019 leftover model, with 2020s already on Dealer lots, to get her numbers closer to the maximum budget. However, she was only focused on the extremely appealing R-Design, being a more pricey Trim level. With her based in western CT, we knew inventory would be limited for a desired Black Stone color. Our search took us to Volvo Dealer Inventories in CT, MA, RI NH & ME with differing MSRP variations.Due to the vast locations of choices, we needed to communicate through the Internet to get pricing to meet our needs. Although everyone was quick to respond with a great range of discount figures, some were obviously not as competitive.Fast forward - Secor Auto Group - Volvo was one of the remaining 4 Dealers who was willing to work with us. Our initial Internet Sales contact was Rob Dupont. He listened carefully to our needs. His prompt communication, along with answering the phone each and every time we called, was beyond expectation. Robs liaison skills were insurmountable as he had to go back and forth to confer with his Sales Manager - Frank Foley numerous times to tweak some critical numbers. My daughter and I felt guilty bothering Rob so much, but he never sounded to be disturbed by us interrupting his busy day with other customers. With great promise here at Secor Volvo, we placed the other anxious Dealers on hold while Rob also worked with the Finance Manager - Anthony Gonci to see what interest rates would be available once the actual credit application was put in motion. This was a key factor as well to stay within budget. We worked out a final number that my daughter would be comfortable with and everything was a go at this point.So, of all days to make a vehicle purchase, we headed over to New London CT the day before Thanksgiving to finalize the purchase, whereas others were out purchasing Turkeys for the next day. Rob greeted us once we arrived and assigned Steve Matters - Sales Professional to help us with the vehicle delivery aspects. Soon we sat with Anthony to complete the Financing paperwork. He did a great job upselling us on a wheel protection package (lol), but was able to keep us within a reasonable budget at the same time, so it was much appreciated. Afterward, Steve was instrumental to give my daughter some pointers and pair up her phone immediately. He did an awesome job! During this time, Frank Foley had been ill while setting aside some time to make things happen with this purchase process, so we want to express our thanks in the absence of meeting with him.I have purchased many new vehicles in my day and have worked with some pleasurable people at Dealerships. However, I can assure anyone reading this review from the heart, these four professional individuals - Rob, Frank, Anthony & Steve - have gone the extra mile to get my Daughter into a far reach Volvo XC40 R-Design. They have invested their efforts to gain a Secor Volvo customer for life. I had a great feeling working with Rob right from the beginning and was right about placing my other price shopping deals on hold to gear my loyalty to hopefully solidify my Daughters purchase here. Many of us focus on receiving the best possible deal, but let me save you some time - just shop your next purchase at Secor Auto Group to experience a team like I myself, never have before! My Daughter will easily feel comfortable to commit her loyalty to service her Volvo at Secor in return. Apologies for the mouthful review - ONE HAPPY DAD!!!

Amazing, easy experience. John and Bob were great to work with leasing my wifes car, well definitely be checking them out again next year when I want to get a new car for myself.

The team at Secor Volvo was amazing to worth with. They truly provided excellent customer service. I went in for a routine check up and they drove me home and then dropped off my car when they were done. Having an infant with me, this was amazing! It made a huge impression that they would go out of their way to do something nice for their customer. You could tell they are just genuinely nice.When I went to lease a new car, the process was incredibly easy. The sales team is not pushy at all and did a nice job helping me weigh the pros and cons of the models they have. Volvos in general are amazing cars and they did a great job getting me into a new one quickly and expaining all the features.I would highly recommend anyone searching for a new car to check Secor Volvo out.

Drove down from 3 hours to test drive a used car wouldn’t even open the door to view the interior, sad to say the manager at Volvo is unequalified for this position, In this day an age customer service is key. Will do business elsewhere. Also, the dealership is in need of remodeling how would Volvo accept this level of quality.

I highly recommend Secor Volvo. Erica was a pleasure to work with throughout the car buying process. She is well versed in Volvos technological features and clearly explained how to operate each in my new XC90.

I have never dealt with a car dealer that I liked, let alone loved. They did not lie, mis-communicate, misrepresent or try to confuse me or change anything last minute. They were very straightforward and honest. They were willing to negotiate and do what they could to make me happy. I would definitely buy a car from them again even though they are over an hour away from me. Dont waster your time with any other dealer that offers the makes they have.

Secor has serviced 3 of my Volvos over more than 20 years. They are competent at diagnosing problems with my car, repairs are done in a timely manner, and the service staff and mechanics are helpful and courteous. I have always been satisfied with the work done.

Great experience with this dealer from all accounts !!!! Loved working with salesperson Erica as well as Manager Bob to purchase our new Volvo. Would come back and purchase again from them in a heart beat !!!! A very no-pressure, laid back experience that made for our car buying experience a very positive one. My wife and I thank Secor Volvo Cars !!!!!!

Excellent service as always!

Just so happy to have Steve guide us through our new XC90. He took us through every screen on the menu and every setting. Id have paid more for that much comfort and knowledge of the vehicle.You can go to a dealership where they say youre getting the best price and we dont negotiate and get a salesperson who knows only how to turn the car on or you can go to Secor Volvo, deal with professionals who know every in and out of todays super complex cars and leave with a great deal, a no noneses approach and the best value for your money.I didnt expect my family to become a Volvo family but we likely will be Secor Volvo customers for life.

Steve&Bob made purchasing a new car easy and not intimidating at all! Nick in Service is THE BEST!!!!

Very disappointed how things turned out . Didnt buy a car but had my car fixed here . The servive qas horrible . The way yhey handled things was also very unprofessional .wouldnt recommended this place to anyone

They say they will guarantee parts and labor; but when an after-market part (their suggestion, by the way) failed, they said they would still have to charge me for labor because it was not a Volvo part. That guarantee of parts and labor apparently has a footnote attached. Ive been going elsewhere.

Cheryl is a great person. The manager Steve was a disrespectful person. Worst experience ever.

The whole crew at Secor are so welcoming and they sure do make it a joy to be so well cared for. Pricing causes big grins as well !

Great people and fantastic mechanics there. Recent remodel is nice!

Everyone we came in contact with was friendly and willing to go above and beyond. Even though this was our first time here and we are from out of the area they made it clear we were important to them. They kept on touch when our service took longer than expected, did everything we expected, and saved my 12 year old! She had gotten dirty fingerprints all over the light colored visor. I asked them if the could clean it (and she was supposed to pay for it). They went out of their way to not only clean the spots she made, but cleaned the adhesive another dealer had gotten on it as well (and the other dealer told us that they didnt do it and it couldnt be cleaned). Then they didnt charge us for the cleaning. We will be making the 3 hour drive to return here for service whenever possible.

We LOVE Secor Volvo!!!!!!From the Reception area to Service (and everyone in between), the staff of Secor’s makes purchasing and maintaining a car, a pleasant and conveinient experience.Erica Symonds is a wealth of information, and gets things done when you are purchasing a new car. Thank you, Erica for your input and assistance.Jim and EllenWaterford

We recently purchased a second hand Volvo from Secor and it had a problem with the battery. It was still under warranty and Eric Weiss and Nick Rose took a personal interest in making sure that my car was quickly repaired and I was on my way. I love this car, it is exactly what we were looking for, and I am very happy with how Secor handled the repair. Diane Gebhard was our sales person and she worked diligently with Arnold Eininger to find us just the right car. Stephen Plona graciously helped me set up the new Sirius radio system. Bob Doyle was supportive when the car needed to be repaired. The owners Charlie and Julia are very friendly.

Quick response; knowledge of the product; flexibility; personal attention and real interest in me as a customer

Had an interview up there the interviewer was very nice.

The guys in the service department are the best. Friendly knowledgeable and helpful.

Their internet person, Erica, and the convenience of using internet and emails for the entire process. Erica was very attentive and responded quickly and accurately. I saved a lot time and frustration buy not having to go to the dealership Ive owned 5 Volvo cars previously and am therefore very familiar with the cars. Too bad the loyalty discount wouldnt apply to me TrueCar connected me to another Volvo dealer miles away and their sales manager was not interested in my business as a comparison to Secor

Fantastic service and knowledgeable staff. Love our Volvo.

They were friendly, knowledgable and very engaging.

...as always, the staff & service are efficient, polite & the workmanship is top shelf!

A big thanks to your parts manager, who refused to help me find a part number on a Volvo part, after having spent thousand repairing our volvo at your business. All he did was quote me the price, put me on hold so he could talk about a restaurant with a co-worker, then came back to tell me about how the part would be warranted for 2 years. To quote him Im not doing any work just so you can go buy it elsewhere Rich Perritt, Secor Volvo parts manager. I contacted Steingold Volvo who helped me without hesitation.

Great service, great treatment, competent techs, friendly staff.

I could not be happier with the work done by Secor Auto Body. A deer hit my brand-new Subaru Impreza on Friday October 17th and damaged the drivers side fender and bumper. I brought the car in to Secor on Monday the 20th, and by Friday the 24th, I had my car back in my driveway, good as new! The repairs were flawless, and the auto body team even cleaned my interior. This was my first time dealing with this sort of thing, and Anthony, the body shop manager, was incredibly helpful in navigating the insurance company.I am thrilled with the service and consideration demonstrated by Secor Auto Body.

This place is shady and I felt tricked into my repairs. Never ever get your car fixed at this horrible place

Great job and great car buying experience.

Expert advice from both Service and Parts.

Google ......Why do I keep on getting these emails asking about where I have been and in this case I have not been. I need to figure out how I can stop all this intrusion on my privacy. It is a complete waste of my time and I will not give you my opinion.

The sales staff went above and beyond to meet my needs and really took into consideration my needs for a new vehicle.

Called salesman to test drive a car. Told him were coming in two hours. Drove two hours just to get there and denied a test drive. Car was on the lot for a month. Thanks

I dont know much about these guys.

Over more than one visit, seems markedly uninterested in selling vehicles.

Nice people to work for

Shopping for a Volvo for my wife

Qa

Honest