user
Thayer Air Conditioning
132 Caddell Ln, New Braunfels, TX 78130, United States
Appearance
Thayer Air Conditioning

Comments
Ch
Review №1

Is it possible to give 6 stars?!? I called at 4pm with no AC to the upstairs of our house. Not only was the technician by the same day but he was knowledgeable and polite. He walked me through everything he was doing to troubleshoot our unit. In the end we needed a new outside unit. I would’ve been more than happy with the level of service at that point, but they went above and beyond. I received a call the next morning with a price quote to include military discount. Before the day was over we had the new unit installed and working. LESS THAN 24 HOURS!!!!To diagnose and replace a unit in under 24 hours is unheard of. I will recommend Thayer to everyone who asks. THANK YOU!!

Sh
Review №2

My experience with Thayer Air Conditioning has been great from the start.They provided a competitive quote quickly and had answers to all my questions. Of the (5) quotes I received Thayer AC had the best warranty program by a long shot AND they had the unit in stock and ready to go with no lead time.The techs that completed the install (Issac and Ernesto) were very knowledgeable, professional, and well prepared. They did a great job of keeping the work area clean and protected while completing the job in a very reasonable amount of time. These guys take pride in their work and it’s shows.

Ca
Review №3

Brandon showed up before our scheduled appointment, with permission, knowing how hot it was going to get today and completely saved us. He was extremely professional, kind, and worked fast. He was a pleasure to do business with and we will be requesting him personally from here on out for any maintenance/repairs needed in the future!

Ra
Review №4

Trevor at Thayer AC saved my vacation!! Our AC would not stay cool for our condo. He came at 10.45pm WITH A SMILE and complete professionalism. He was very thorough and explained what was going on. He fixed us up right.. and didnt just band aid it. He was a godsend for us in our HOT time of need. I will definitely keep him and Thayer in mind when I need ac work. He has definitely convinced me that Thayer is my go to ac company!! If they hire people like him, then I know we will always be in good hands when doing business with Thayer.. and Trevor. Thanks again for saving my vacay getaway.

No
Review №5

Isaac took care of maintenance on my unit and added a UV light to keep system clean and running efficiently. He showed me how to care for the unit and gave me helpful information. He took time to answer my questions. Quality work, timely, and knowledgeable. Happy to have Thayer Air Conditioning taking care of my unit.

Li
Review №6

We came home from a trip at 8:45 at night to find that our condensate line was clogged and our house was a sticky 88. We called Thayer and spoke with Ashley who was incredibly professional and kind. She dispatched Louis who arrived at our house in a very timely manner, not only addressed and fixed our issue, but educated us to the proper maintenance steps we need to be taking to prevent this from happening again. The integrity shown by teaching us how to service and upkeep our own units was so refreshing. Louis was kind to us and our children and, by the time he left, the house was already down to 85. Thank you again, Louis!

Da
Review №7

My AC was out, it was 96 degrees inside my house, and these guys responded quickly. Had my AC repaired before my wife got home from work. 1,000% going to keep using this company! Shoutout to Brandon for the fast and professional service!

Ly
Review №8

Came for a second opinion on our AC repair and got our AC working until tomorrow when the part can be fixed. Also provided us with options for repair (allowing us to decide if we wanted to flush all coolant or top off). Our repair man was very transparent, friendly and informative. We will be going with this company from now on!

Am
Review №9

My AC decided to give out at 8:00 on a Saturday during a holiday weekend. I called Thayer Air Conditioning and the receptionist was very helpful and polite. She was able to get me in contact with the hvac technician, Trevor. He was very courteous, polite, knowledgeable and on time. He was able to get my system up and running that evening and saved our weekend! I would highly recommend this company.

Ja
Review №10

I called them and received same day support. Trevor showed me exactly what was wrong and explained all my options. It was very informative and helpful.

El
Review №11

Bid on new system. Chris was very cordial and helpful. He even helped with a temporary portable ac setup that I was trying unsuccessfully do myself. I am waiting on bid as for as quality and value goes but sounds pretty good. American made in Houston sounds goo to me.

Sa
Review №12

My AC system went out and Thayer came right out, installed a new system and had my AC back up and running in 1 day. While AC was out they also provided us with a window unit to keep us comfortable at night. All Thayer techs were very professional and knowledgeable. They are a local company to New Braunfels and thats what I wanted. To keep my money local. Also the unit that was installed is made in America, that was also a big deal for me. Anyone needing repairs or whole system replacement, I highly recommend their services. Issac and the other tech were great. Will continue to use them for any issues in the future. Cant go wrong with these guys!!!!!

Th
Review №13

Great service all around! Our technician was very knowledgeable, friendly, and committed to fixing our A/C. The quality of service and work that was provided was “refreshing” to see these days where most services are quick and non personable. We were very satisfied and would recommend to friends!

Ki
Review №14

Thayer was able to come out the same day I called and create a plan to replace my unit. They also provided me with a portable cooler to use which was greatly appreciated. I would use Thayer again!

Vi
Review №15

Trevor was fantastic in every conceivable way. He went above and beyond and we are more than satisfied. He was friendly, knowledgeable, polite, and compassionate. I would definitely use this company, and specifically Trevor, again.

Da
Review №16

The gentleman was very nice and knowledgeable. Upfront with everything. Will definitely use in the future

Ma
Review №17

Everything with Thayer Air went extremely smoothly starting with my early morning phone call for help! Brandon came out to assess the problem and was timely, helpful, and very professional.

S
Review №18

A/C unit wasn’t cooling - techs diagnosed the problem as having a leak and needing coolant. Also advised us of other issues with the a/c snd made recommendations. Very pleased with their work and team members. I highly recommend this business!

Te
Review №19

Our heat went out during winter storm Uri. It was very cold in the house. Called them at their opening time according to their website and my call was answered quickly. I was told someone would be out soon. They were right! A repair man called me soon after and said he would be out. He showed up and assessed the issue, gave me a fair quote and then went to work. Heat works great now! Very fast, very friendly and very professional. I even signed up for their maintenance plan which is a real bargain and gives some piece of mind. Very nice job Thayer! Customer for life! Thanks again!

ne
Review №20

The entire process was made easy, quick estimate, scheduling, with thorough and easy installation. The technicians were polite, walked me though the process, and cleaned up after themselves. It was a very good experience.

Sa
Review №21

Thayer is hands down the best HVAC company in the New Braunfels, greater San Antonio area. Trevor was hands down the nicest guy and helped me every step of the way. Always appreciate supporting local guys.

Ta
Review №22

Isaac was very knowledgeable and honest. He went above and beyond during our service/installation. He followed thru and did an excellent job! Highly recommend!

ja
Review №23

Trevor is very committed to customer service and making sure he has a satisfied customer. I would definitely use Trevor again and wholeheartedly recommend him to others for similar projects.

Ja
Review №24

Fast and friendly service! My evap coil was freezing up, Thayer Air came out and topped off the system and got me going again. Two weeks later my compressor seized up, Thayer Air showed up less than 12 hours after I contacted them, replaced my condenser and restored the cold!Thank You Thayer Air!

Ri
Review №25

Performed routine checkup, Trevor was top notch. Found a few issues and made good recommendations. Their pricing for capacitor replacement was high, cheaper to do myself.

Ry
Review №26

Trevor was very friendly and professional. He did a great job explaining what needed to be done and got our AC back up and running in no time. I highly recommend them for any of your AC needs.

Al
Review №27

Brandon was awesome! He was quick, friendly, and did what needed to be done!

An
Review №28

My ac decided to stop working on Friday night at 830pm…. How convenient…. Within an hour, Theyer had a technician (Trevor) at my house starting a diagnostic. Trevor was very professional, polite and answered all the questions I had before we discussed repairs and repair costs. I’d say in about 30 minutes, repairs were complete and my AC is actually running better than it was before it decided to go out on me. After signing paperwork, trevor double checked everything and made sure it was still cooling properly before his departure. Very pleasant experience from Trevor and Theyer and am grateful for such a fast response on a Friday night.

Er
Review №29

My husband and I woke up at 6:30 am this morning to a burnt rubber smell and a dead thermostat. When I called Thayer, they had Luis out to us within an hour. He quickly identified the issue and explained what he was doing every step of the way. He was informative and gave us a fair price. We joined the Preventive Maintenance service to avoid potential issues in the future; we will for sure be using Thayer for all of our future HVAC needs!

Ga
Review №30

Luis and Brendan diagnosed refrigerant leak, fixed it and installed new thermostat. Now I can run AC at 78 or 80 and be comfortable.

Le
Review №31

Our compressor unit fan froze this morning due the freezing weather conditions (2/11/21) and our heating system stopped working. I called Thayer for help. The woman who answered the phone was so nice and helpful. She committed to sending help by 4:30 but said she would try to get someone to our house earlier if at all possible. At 2:00 I received a call from Chris, the service technician, telling me he was on his way and would arrive in less than 10 minutes. Chris arrived and in a short time he discovered a problem with the defrosting mechanism. Chris was able to fix the problem and our heat was restored. The repair price was fair. We highly recommend this company and will use Thayer for all of our future AC and heating needs in the future.

Ka
Review №32

We had Isac come out to our Preschool! He was super nice and friendly.

Ch
Review №33

Showed up quick for appointment and gave me better answers than a competitor that gave us a free stuffed dog, a vintage flashlight replica, and an enormous invoice amount. We called Thayer for a 2nd opinion before moving forward with the competitor and ended up using them instead and will continue to use Thayer.

Da
Review №34

The technician who came out believe his name was Trevor was caring and professional. Really helped get our heater back up. Would definitely use this company again.

Po
Review №35

Brandon was great, appreciate the responsive and friendly service.

Le
Review №36

Great responsiveness even after 5 pm on a Friday!

Sc
Review №37

I wanted to take a moment to let everybody know what amazing and courteous service I received after hours from our technician James at Thayer AC. My 89 year old father had arrive at our home in NB about and hour before our AC unit went out. This was around 4:00 pm on Friday July 3rd. Not only was I worried about my elderly father but my wife is dealing with some major hot flashes, if you know what I mean ladies. So, needless to say I was feeling a bit stressed. I contacted Thayer AC, who is literally less than 2 miles from our home, at 4:30 pm and ask if they could possibly have someone out. The lady who I spoke with said they did have a tech available and that she would send him our way. After a little misunderstanding and no word from the technician for over two hours, I called back checking to see if something went wrong. I found out that the James, our tech, was help up on another job in SA. He did arrive around 8:30 but was absolutely the most humble and apologetic young man I have ever encountered in the service industry. Not only was he able to resolve the situation within a short period of time, but because he understood the situation I was in with my father, he discounted the cost of my service call because of the delay. I‘m in the risk management business and work directly with builders and contractors nationwide and it gives me great pride when I witness a company that is committed to doing things right. Customer service, in so many companies, has taken a back seat to profitability. Thank you to the owner and all the employees of Thayer AC who stand on the principle of “Do unto others as you would have them do unto you”. For only then can we see a real change in our lives, businesses, and our world.

Ro
Review №38

Great company with great service. Very attentive to our needs. Superfluously professional.

Da
Review №39

We had Chris from Thayer Air Conditioning come and check our AC unit today. The moment Chris notified us that he was here, he immediately went to work. He explained to us step by step what he saw was wrong with our unit and provided us with different financial plans after. He was very knowledgeable and friendly and we really appreciated the wonderful service he provided us with today. We actually ended up getting a year insurance plan through them because we were so pleased with the service that not only Chris provided us with but also the whole Thayer Air Conditioning services. We HIGHLY recommend their services!!!

Al
Review №40

I have used Thayer AC in New Braunfels on 3 different occasions in two different houses. I would recommend Thayer to family and friends. Thayer was responsive to my schedule and did a great job. Also, and probably most importantly Thayer was very fair in how they billed their time.

Po
Review №41

I NEVER post anything but I am compelled to do so today after working with Thayer AC at my house this week. I generally do all my own work at home. I got a new furnace and cooling unit 9 months ago. I knew this system STILL needed lots of work including tearing out and reworking the return air for the unit. I also knew it would be a craps shoot knowing who to call to get this done and DONE RIGHT. I read Thayer reviews and called them. Thayer sent out Ralph and Luis. First, I had 20 questions and they addressed every one of them. They were EXACTLY what I needed to get this HVAC system working effectively. They are very professional, knowledgeable and fun to be around. These men work very well together and they explained everything they were doing with me. Is Thayer cheap? What I had done was not cheap. Im savy about what things cost. I could have had this done for half the money, but guess what? You get what you pay for and HVAC systems are more complicated than ever. I ALREADY went the cheap route and now Im paying for it AGAIN. After all is said and done, I should have gone the more expensive route once and for all. You want things done well, call Thayer AC and Heating. They will see the project through, you will pay for it ONCE and you will be happy. HVAC systems should last 20 years if you take care of them. SPEND THE MONEY. USE THAYER. If you are lucky Ralph and Luis will show up at your door.

Al
Review №42

Thayer company is very professional. They give you the approximate time that they will arrive and theyre within the time frame. Their technicians are very knowledgeable and very courteous. The home office receptionists are the best customer service individuals I ever had the pleasure to talk with. My AC went out on a holiday and a weekend. I call many companies but Thayer was the one that responded the fastest. Their technician made sure my AC worked and I didnt have to leave my home. Joining the Thayer family give me the confidence and the assurance that my heating and Ac problem will always be resolved no matter what day or time it is. What an awesome company. They deserve 5 stars for their Professionalism, Customer Services, and Techincal Support. Thanks, Thayer

Ji
Review №43

Thank you Trevor for getting my sons A/C up and running on a late night Friday. Thayer provides on-call after hours service and do their best to get to emergency calls. They have always been responsive to my AC needs and the techs Ive dealt with (Bobby and Trevor) do their best to make the best recommendations on service, price and value. I wish Thayer continued success and growth. They are an asset to the New Braunfels and surrounding communities they service.

Je
Review №44

Chris and Julian where great! They where on time very professional and friendly. They kept me informed of the process on what they were doing the whole time and answered any questions or concerns I had. They explained what they did when they finished installing the new unit. I definitely would recommend Thayer A/C to friends and family.

Ta
Review №45

Our technician, Chris, was on time, professional, and respectful of the COVID-19 pandemic. Chris was thorough and explained his suggestions in great detail! Will highly recommend Chris and Thayer Air Conditioning!

Ra
Review №46

I just moved into a house and chose Thayer to conduct regular maintenance on my two HVAC systems. Just had my first service done and I have to say I am impressed so far. My technician was Bobby and he was excellent to work with. He pointed out a capacitor that was starting to go bad. He didn’t try to hard sell me on buying a new one, rather he should me the current performance reading vs. what it should be and gave me recommendations only from there. I ultimately decided to have a new capacitor installed on the spot and Bobby again showed me the reading of the new capacitor which gave me piece of mind. Highly recommend Thayer.

Ti
Review №47

Today I received a service call from Bobby at Thayer Air Conditioning. He had not problems repairing my systems. Bobby was timely, courteous and friendly taking care of my call. Next time I have a need for air or heating system service I will call Thayer again. Bobby is very good at what he does. Thank You!

An
Review №48

Husband found Thayer AC and said they had some good reviews... They were quick to respond! Bobby, their technician, was wonderful! Very respectful and knowledgeable....Didn’t mind all my questions at all! Definitely recommend Thayer AC and if you can, ask for Bobby!

Ca
Review №49

A/c guys Chris and Julian, they were awesome and got the job done fast. Very professional, knowledgeable and cleaned up after themselves. The new thermostat is awesome it is WiFi capable and I can control it with my iPhone. Thank you Julian for taking the time to teach me how to use the app and thermostat. And thank you Thayer for getting the a/c fixed, it is greatly appreciated.

Me
Review №50

Was so excited when I called that they would fix our AC the same day. Got 3 calls during the day to keep me posted on their schedule. Chris was friendly and professional.

Jo
Review №51

Chris & Julian our AC technicians were very professional and knowledgeable. Very impress with the quotes, and Chris the owner explaining what was best for our needs. My experience with Thayer AC was great. Will definitely refer this company to my friends and relatives. Thanks so much.

Je
Review №52

Chris Thayer and his team were INCREDIBLY professional, quick to do the repair, and provided great value and service! I highly recommend Thayer A/C to my River Chase neighbors, the city of New Braunfels, and anyone in the San Antonio area! Just great all-around!

Da
Review №53

Thayer Air Conditioning offers quality products and professional service at a fair price. I needed to replace my hvac system and reached out to Thayer AC. Thayer AC offered the system I was looking for at at a better price than their competition. The installation was completed professionally and timely.

Mi
Review №54

Knowledgeable and professional. Completed work in timely manner. Gave good directions and operating information. Highly recommend Thayer.

Jo
Review №55

Thayer was a wonderful change after having numerous issues with the builder’s installation company. Our technician, Chris, was on time and spent close to four hours checking and fixing everything. Chris never seemed rushed or like he was just there to get in and out. The ladies I spoke with over the phone were also very courteous. I signed up for their maintenance plan on their first visit as I plan on using them from here on.

Mi
Review №56

Very helpful and courteous through the whole process. Went above and beyond to keep me and my family comfortable while replacing our AC systems! Def the best in town! Thank you Chris, Bobby and the rest of the team!!!!

Gl
Review №57

Really appreciated the honesty and genuine from the guy who serviced me. Reasonably priced and good work. Guy went out of his way to check out a different issue for me. Very satisfied

Me
Review №58

Bobby came and was able to get our old Central Air unit running again. He did recommend getting it replaced, eventually, because it’s an old model that is going to be hard to find parts for. He was very nice and courteous. Thank you, Bobby

Ka
Review №59

Both of our experiences with your services has been excellent. Same day service and problem fixed quickly. We love supporting a local business of someone we grew up with. We wish we would of used you all sooner!

An
Review №60

The experience of getting a new hvac system installed for my mother went so well I would highly recommend Thayer AC to anyone. Chris Thayer was very professional when he came out to do the assessment and explained everything thoroughly and in laymans terms that we could understand. He came back with a reasonable quote within a couple of days and even connected us with a finance company with reasonable rates. The two technicians came out the following Monday and got right to work to replace the inside and outside systems. I was working from home in the same area where they were replacing the inside unit and not once was I bothered with the noise on any of my business calls. They were cordial, professional, and within a few hours everything was working perfectly and there was no sign (other than new units) that they had even been there. We were nervous about such a big investment and so many AC companies to choose from, but doing research on reviews helped immensely. We made the right choice and I wanted to contribute as well. Thank you, Chris and company!

Va
Review №61

Response was fast and the work was completed in a very reasonable amount of time. Chris was professional and courteous.

Ja
Review №62

Amazing customer service and support with reasonable prices. Best quality AC packages and friendly no pressure quotes. Chris and his team are phenomenal.

Va
Review №63

Very knowledgable company. Guys were great and very helpful. They make sure customers are taken care of and comfortable. Would definitely recommend Thayer Air Conditioning! Thank you guys so much!

Re
Review №64

Quick service, owner answered the phone and had someone at our house within 15 minutes on a Saturday. Our technician, Chris, was knowledgeable and completed the work quickly. Very pleased with our service!

Sh
Review №65

Bobby was very professional and Knowledgeable in regards to my unit. I had a part that was going bad and he presented me with the best options available. I am moving and will be signing up for the maintenance plan. I highly recommend their service.

Am
Review №66

I am praising God for giving me the decrement to call Thayer for a 3rd opinion. I had two other air-conditioning companies come out who said i am fully out of freon and wanted to charge me $1500/ or I could get a new air-conditioner for $5400. and it will mean they rip up the side of my house, the second company just said I need a new unit and it was going to be $4900. Chris with Thayer came out and within minutes let me know the compressor switch was turned off, which is what controls the cold air, as soon as he turned it back on, I had cold air. Chris was very professional and honest and I so appreciated that! Shame on those other two, who are also in the top rating listing, so beware. I have 2 houses and a business and Thayer will be getting my business every time! Thank you Thayer especially in a time of Covid where I as a wedding venue have to be very careful right now.

Ja
Review №67

They answered when I called and had a technician here within an hour. He was very polite, figured out the problem and found a replacement piece (it’s a very old unit) quickly. All said and done, the problem was repaired, he explained and showed me everything, answered all my questions, and it’s cool In my house again!

Mi
Review №68

Bobby Cook was awesome. He listened to my questions and concerns and explained everything to me. He showed me the readings and showed the faults on the air handler installed by another company. Determined lines in attic were not insulated by other company and was the reason for the leaks that are damaging my ceiling. If the installer doesnt fix under his 5 year warranty I will definitely be calling Thayer back out and requesting Mr. Cook. Thanks so much for awesomeness.

Ka
Review №69

Very fast response. Technician was professional and answered all my questions. He seemed as concerned about my costs as I was.I was very impressed with this company. Highly recommend them.

Ma
Review №70

Riverside ER is very impressed with the professionalism and personal attention the techs gave to us. They take their time to get down to the problem. They dont just place a band-aid on it. They solve the issue. A huge thanks to Trevor who came all the way from Round Rock to bring his expertise and to Bobby for all their help. And also a thank you to the office manager Ariel for her assistance in helping us. I am beyond wowd by these folks. If you are looking for a Go-To A/C company. They are it.

De
Review №71

Chris from Thayer was OUTSTANDING. He answered all my questions and provided an in depth review of our system with very honest and real feedback. I am thoroughly impressed and will use them in the future for sure!!!

Ge
Review №72

My family had no heat could not get anyone else on the phone or to come out Thayer responded sent out a great knowledge tech who fixed the problem and got up heat in this bag storm we had Thank you

Aa
Review №73

Update 9/20: After a very positive first experience with Thayer over a year ago, I was disappointed when I contacted them again recently for a quote on another job. They came out to provide an estimate, but never gave one. I called 3 times to check-in over the next couple weeks, but it was always the same response; nothing yet, they’ll get back to me. Never did. They seem to have gone the same way as the other local service providers and moved away from what set them apart. Adjusting the review to reflect an average rating: good work, but no better service than other service providers around.———————-original review——————-Needed to replace ducts in my house and add some AC equipment. Had all the big names in town out for estimates. Glad I ended up with Thayer. Communication was outstanding, the work was done (and done well!) and the price was reasonable. I’ve had to chase down too many contractors to get jobs finished, but not these guys. Solid choice if you need something done!

Ho
Review №74

Professional, quick and courteous.

Ja
Review №75

Chris Thayer came out and provided a proposal for our new system. Two days later the job was complete! The guys came in and spread covering over the floor before they started, removed the old system, installed the new and hauled off the old unit wit no mess left behind. A completely professional installation, with instruction on the new equipment. I am 100% satisfied with Thayer Air Conditioning! I woul recommend this company for price, integrity and service!

Ca
Review №76

Our technician, Bobby, was very informative and helpful about our option for AC repair and replacement. Professional and thorough visit, we will use Thayer again when needed.

Ja
Review №77

Bobby arrived on time. He was very professional and polite. Bobby answered all of my questions. I would not hesitate to recommend Thayer Air Conditioning for any A/C needs

Je
Review №78

Very professional and thorough.

Cl
Review №79

Amazing service!!!! Showed up on time and ready. Very respectful and professional. Great Job guys! Would definitely recommend them...

Ta
Review №80

Absolutely wonderful service. Our ac stopped working this evening and Josh R. responded so quickly. He came out shortly after our call and was able to fix the issue in no time at all.. Josh was very courteous and friendly. We will definitely use again. HIGHLY RECOMMEND!

Ji
Review №81

I want to thank you so much for how far above and beyond your company went to make the 2 door freezer happen. We would have been just fine with our plan for the weekend. Your customer service is beyond words and I truly appreciate Thayer ac in every aspect, from the willingness to help in whatever the need, to the service level from office to driver. I honestly havent seen that level from anyone close in the 30 years Ive been in the business. Thank you Thayer Ac. You have a very unique business approach and I admire how your team handles business.

La
Review №82

I am so glad we chose Thayer to help us when our AC broke down! They were able to come out within a matter of hours, were very professional, kind, and incredibly helpful offering us tips to better care for our HVAC system! Thank you so much!

Am
Review №83

First off, Thayer came out to look at our unit and charged us $10 more than two other AC businesses I contacted (I found that out after the fact). Second, they were going to charge me $547 to inject dye plus add refrigerant to the unit THEN said theyd come out two days later to see where the leak was. That wouldve been on top of any necessary repairs. They were going to charge me twice as much as anyone else for refrigerant that was going to possibly leak out in two days...Third, Im all for employees being on time and maybe even a few minutes early. I was told we would be contacted when they were on the way. I just happened to be home when they arrived two hours before allotted time, without a phone call. I almost did not let them in since I do not allow solicitors. Thankfully, I found another reputable local business to use, therefore, saving me hundreds of dollars, and our AC is working.

Ar
Review №84

I needed an air conditioning unit quickly as mine broke. I reached out to Thayer Air Conditioning and they worked with me and provided the right unit and installed it the next business day! The staff was friendly and very helpful! Great team!

Pa
Review №85

Swift response to a non-emergency. The tech, Bobby was on time, polite, respectful and fevers great advice that saved me money.I am so glad I went with a locally owned business.

Sh
Review №86

Chris, the recent new guy added to the Thayer group came to my house today as I could not get my heat at come on. Chris did a remarkable job of trouble shooting the problem; ended up taking the unit almost totally apart, only to find a piece of wood & some initial packing material inside the furnace unit. This tells me he was trained well, knew his “stuff”; & was totally dedicated to making the Customer happy, & be a good employee to Thayer a/c.Kudos to Chris N!

Ja
Review №87

Amazing professionalism and knowledge from Trevor. Diagnosed and fixed the problem in less than an hour. All on a Friday evening.

jo
Review №88

Bobby came out and did a great job after hours, helped fix the issue and gave us pointers to prevent the same issues in the future. Would absolutely call again.

Tr
Review №89

Very receptive and great service! Trevor was very helpful and had the A/C up and running in no time. I would highly recommend Thayer.

Sh
Review №90

I have been using this company for 3 years. I am completely satisfied with Chris and his team. They are fast to respond, which is great in this Texas heat!!! They are always polite and efficient. I would recommend them to anyone who needs help! Honest,, dependable and sweet to deal with!!!

Na
Review №91

I would like to comment on the technician that came here today. Trevor was just great. Very knowledgeable. Explained any and everything I asked with enthusiasm and patience. He did a great job and represented your company with professionalism. He speaks very highly of your company and its commitment to customer service. In light of the issues we have had here, I must agree “Thayer air conditioning ” and your staff have been great to work with

br
Review №92

Trevor is the best - on time, friendly, hard working, fast, thorough. Hope we have no further problems, but if we do, we now know who to call!

He
Review №93

Office staff has been very nice every time I called and answered my questions without any problem. They were able to come out the same day which was hard to find. Our service technician, Josh, was super helpful and got our AC working the same day. He stayed until the job was done and then returned to install the new part with no issues. Now AC runs better then ever!

Me
Review №94

Bobby C recently completed a semi annual inspection. Professional. Polite. Thoroughly explained all work and condition of my unit. Excellent job!

Jo
Review №95

I had several companies come out and just add refrigerant to my system and charge me. I called Thayer Air Conditioning.Trevor came out and found my leak and repaired it for me. They will forever have my business. I completely recommend this company!.

La
Review №96

Thayer is super professional and friendly! (Treavor is incredible), they are always able to find and fix any issues Ive had at the stores I manage

Di
Review №97

Very professional and nice, he did great job on my .a/c, I would Recommend them To my friends, thank you

Br
Review №98

Technician recommended replacing capacitor.He didnt push the issue and explained the issue with the capacitor. Up front and honest.Thank you Thayer AC

To
Review №99

This was the 3rd AC company I reached out to. Technician Bobby was very professional and down to earth. He explained the problem and gave me an estimate. He kept me posted with what was happening. I will definitely call Thayer for AC service & they send Bobby back.ThanksTom

Ka
Review №100

Everyone at Thayer was wonderful. Timely response and got everything installed quickly. I will certainly use them again next time.

Information
26 Photos
100 Comments
5 Rating
  • Address:132 Caddell Ln, New Braunfels, TX 78130, United States
  • Site:https://thayerac.com/
  • Phone:+1 830-500-3311
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • HVAC contractor
  • Air conditioning system supplier
  • Commercial refrigeration
  • Heating contractor
Working hours
  • Monday:7:30am–9pm
  • Tuesday:7:30am–9pm
  • Wednesday:7:30am–9pm
  • Thursday:7:30am–9pm
  • Friday:Closed
  • Saturday:7:30am–9pm
  • Sunday:7:30am–9pm
Service options
  • Online estimates:Yes
Offerings
  • Repair services:Yes
Similar organizations