Always professional with well trained staff. Joseph was so nice, and a little bulldog!!! He had trouble finding a coolant leak. He left no stone unturned, and found the leak. He also enlightened me with the true condition of our air ducts. Getting new ducting Thursday. If you clone this young man, Jon Wayne could rule the air conditioning wold. A shout out to Edward who was here in July - equally talented and super nice!

The service person was very professional and responsive and I enjoyed the interaction with him. I had asked for help with a stuck water filter and 4 leaking outdoor faucets but he also checked to make sure our water softener was working correctly and showed me how the builders had mis-plumbed our recirculation pump. Fortunately, he also checked our water pressure and found that it had crept up to 100psi, way to high, after only a few years. I had to dig for the valve at the curb and he reduced the pressure. I asked him to replace the outdoor faucets (4) with ball valves and he says thats what they normally install. He was here a little over 2 hrs and I think the price was about 50% too high (well over $500). If I had known the faucets werent soldered on, I would have replaced them myself. However, he did give me some good insight about our plumbing and I wouldnt have known about the high pressure because I dont think I would have ever checked. He did an excellent job and Im happy with what he did but I think the price was high for what was done. The ball valves are supposedly custom made for them but I dont know how much was parts because that isnt how they charge.

Called and Seth was able to make it out within an hour or two. Was rapidly getting hotter and already making plans to leave for the night. Seth was awesome and super knowledgeable, friendly, professional, and helpful - way above the necessary level. Got us fixed up in an hour or so and advised on work outside of the scope for future prevention. Will 100% be calling Jon Wayne and specifically Seth again anytime we need anything and recommend VERY highly.

Jeffrey and Angel were very professional. We were able to quickly reconfigure the Daikin app and thermostat. Thanks for a good job!

The service technician was polite and courteous. He was also knowledgeable about unit. He spent two hours for a one-time outside unit and coil cleaning and installed a start-up kit which was included in price. I would highly recommend Jon Wayne A/C and will use them ifn the future should I have a need.

Typically I’ve enjoyed Jon Wayne’s service and professionalism. Unfortunately there was a misunderstanding today. Workers came to prepare a concrete pad to hold a generator. The tech showed me where he’d have to put it which would have been in a very bad place, in the way, unsightly etc. When purchasing the worker showed me where it could be located which was relatively close to the house. The current worker said it would have to be set a lot farther away from the house. The position would be unsightly and in the way. I asked it be moved, since it could not be set where we had originally discussed. This cost another $3,500. But I wasn’t going to put it in such an unsightly and in the way place. Not happy to write another check when I believed we had already decided on a place per the prior service call. The workers today did a quality job and the placement won’t look … unprofessional. But writing another surprise check did not make me happy with Jon Wayne.

Jon Wayne Service is awesome. Use this company. I had another major A/C repair company look at my A/C the day before and they told me that it was not repairable and charged me $80 for nothing. Cliff at Jon Wayne did an amazing job as he took the time to find what was wrong and to fix it right. I would recommend this company to my mother.

Cost to Do repairs was so excessive we could not use them. Putting in an electrical line from an heater vent in a bathroom to the light socket would cost over a $1000.. The last estimate estimate was a $125. The associate who came out was great and understood we would not pay that much for a service.

Bought a brand new AC system from Jon Wayne last august. Had to have them out to service it by September due to not maintaining set temp and high humidity (60-80+% inside the house). my wife took off work to be there so it could be serviced since I took off for the install. The tech came and messed with the system and said whatever he did should fix it. Well it didnt but it started to cool off just enough outside that we didnt feel the need to have them back out right away. Especially since we had both taken off work already for this. Enter this summer and the humidity issues are just as bad if not worse. 70-80% average humidity inside the house. Clothes in closets are damp to the touch after just a day or two. I call Jon Wayne back out and take off work again to figure this out. The tech they sent out was thorough but didnt find anything himself. He called into tech support and they had him adjust a setting so well see what happens. As of right now its still 83% humidity in my house. While the tech was here though he informed me that apparently the 10yr parts and labor warranty on the unit that was one of the biggest selling points for me is only valid if I maintain a subscription service with them. Otherwise I get a manufacturer 5yr parts only warranty. So overall Im incredibly disappointed in the quality of the unit, the quality of the install, and Jon Waynes willingness to stand behind their products. The only reason they get 2 stars is because I liked the technician that came out today. He spent 4hrs going through everything on my unit to try to solve the problem before my warranty expires next week.TLDR: Jon Wayne has deceptive practices, installs poor quality equipment, and doesnt stand behind their products. Thoroughly displeased.

Requested a free quote to replace my A/C unit. The gentleman was prompt, professional & knowledgable about the product he was representing. Unfortunately, I had to base my decision on price and decided to use another service.

Cliff, Salvador and the crew installed additional ducts and vents into an addition we made to the home and not only did they do an excellent job but great service and honest service much appreciated. Thanks guys! Highly recommend these professionals.

Jon Wayne has always been a reliable service company for me. The rescue plan is highly encouraged as it helps get faster service and often no charge for routine checks.

Michael was knowledgeable, courteous and respectful. He identified the problem easily and showed me the damaged part.He quickly and efficiently installed the part and explained everything in a manner I could understand. Thanks for sending out a reputable service man.

The company was extremely polite and worked very quickly. They went through and answered all my questions in a timely manner. Workers were respectful and left everything cleaner than it was before they came.

A+ service ... always impressed with everyone that works at John Waynes. Joseph took the time to make sure everything was done right. One more reason we have been very satisfied with our choice. Thank you for employing such conscientious individuals. The best service in the business. Great job, John Wayne!

Jeremy C came out today to do my annual maintenance. What a pleasure he was, friendly, knowledgeable & on time. It us nice to see such professionalism in this day & time!

Peter arrived on time and exceeded my expectations. He was very professional and knowledgeable. So impressed with him. I will definitely be signing up for their service program. Wonderful company!

All of my interactions with this company have been positive, from their live chat to phone calls to the in-person visit. You can tell that the people who work here really like their jobs- everyone is friendly and extremely helpful with any questions I had. Very thorough inspection and many options given for repairs and upgrades, from the Must Have to Id Really Like features and add-ons. I was very impressed all around. Would definitely recommend!

Jon Wayne’s service company consultant Brian Swisher did a home visit and was very professional, knowledgeable and friendly. He was able to get us into a affordable efficient ac system that is guaranteed to keep us cool. Thank you for your excellent service Jon Wayne.

Service was affordable and effective. The technician explained the issues well and walked me through what he was doing.

Customer service is the best. A service guy was a very polite gentleman, he worked fast and did not make a mess. Office staff was also very pleasant. I will absolutely call Jon Wayne again and wholeheartedly recommend them to anyone who needs their kind of service

With our unprecedented snow and freezing temps the past 7 days, rolling brown outs, and low water pressure, one of my water pipes burst under my home and I was out of water for 3 days. Steven, the consummate professional, quickly and thoroughly resolved the burst pipe. He also explained the excellent plan offered, Rescue Club, which provides complete maintenance and repairs and service annually for a great rate. I was convinced and signed up for it Definitely worth it! I am beyond thankful for Steven and the company he represents, Jon Wayne Service Company. If this is a star rating, I give them 5 stars, most definitely.

They were great! Super quick in & out even with having to do a toilet repair. Troy was awesome, & educated us on becoming a john Wayne member. He did a great job over all!!!

Company was very responsive to set up appointment. Tech was on time and interactions where positive and professional. Levi took the time to explain all the options for repair and quickly made repairs once we find the best option. Would highly recommend.

The Jon Wayne team led by Jonanthan Kalina was at my home on 7/26/2021. The entire team (Johnny, Chris, Devin, Kaleb, Cory) were amazing. I hope I didnt miss anyone because they truly all were great. Extremely polite and hard working. I was very pleased with their work and efficiency. The best part was that when they were done my house was restored to pre-work status. It was as if there was never a work crue in the house, except that by the time they left my house was already feeling cool and comfortable.I want to thank Jon Wayne Services for a job extremely well done.

The Jon Wayne technicians who replaced our entire HVAC system and ductwork were all extremely professional, knowledgeable and attentive. They were all willing to answer my questions immediately, regardless of how busy they were. They all communicated and worked together very efficiently and I never saw any one of them just standing around. They did a Fabulous job on the entire installation process and I Absolutely recommend their services. If you want a quality job done correctly and professionally, CALL JON WAYNE SERVICE COMPANY!! I Promise, You will NOT be disappointed. Their service is definitely 5 Star quality and I will never call or trust anyone else besides Jon Wayne Service Company for our future home service needs. I will be a huge advocate and an extremely loyal Jon Wayne customer for LIFE!! But dont just take my word for it. You really should experience the incredible Jon Wayne Service treatment for yourself!

People were great; they worked hard and were always courteous and willing. I would have preferred they take two days rather than one that ended near midnight. Secondly, the online function did not work initially; it was replaced by a different panel. That, too, seems to have some problem that they have not as yet fixed mainly because I am not present at the lake house. I am beginning to wonder if I should have stuck with a plain vanilla old style unit.

We highly recommend Jon Wayne! We called late one night with a cheerful response and quick appointment time. Even came earlier than quoted. Fast and efficient service. Very well priced. We had Levi and he explained everything to us, plus fixed our problems in a timely manner. Will definitely be using again!

Robert was extremely helpful and kept us informed of our options throughout the entire process. Id recommend Jon Wayne to any homeowners, new or otherwise.

The tech that was sent out was honest and straight forward about repairs and pointed out issues several other services missed.Great company! Replacement is on there higher side but, you get what you pay for and I believe that Jon Wayne is giving you your monies worth.

My Air Conditioning was not working and Edward Gaitan from New Braunfels, TX came out and repair my A/C. He was very professional and honest. I will gladly call him again to work on my unit..

Had a commode removed and a new one installed. Very polite and professional onsite plumber. They called on a Sunday afternoon to schedule the appointment not 5 minutes after I sent an online request. Very impressive from start to finish. We’ll use John Wayne again.

Yearly maintenance. Technician was very thorough and courteous and answered all our questions. We are highly pleased with this company and our technician!

Excellent customer service ! You probably pay more due to larger business, nonetheless well worth it knowing a professional is working on my home AC. Cliff the technician was very professional and knowledgeable about hvac systems. Highly recommend this company.

Levi was on time and very knowledgeable and personable. He answered every question we had and gave us great tools to make sure we were using our system to the best of its ability. The staff that confirmed our appointment was very polite as well. Thank you!

Robert was very knowledgeable on the things that we wanted done. Friendly and took the time to really see what we wanted done. The only reason that we did not do the job right now is that the price of copper wire is WAY to hi for Jon Wayne to make a profit with a good price at this time after the costs drop I will most likely have them do the job.

We are collecting quotes to replace an AC unit. Ive had three other HVAC companies out to quote and Jon Wayne made the process of getting a quote straightforward and quick. No sales pitch. No pressure to decide today. No, Id like to sit down and run this by your husband. No scare tactics. Just simple information and my options in writing.

Our Technician was on time, courteous, and most importantly able to narrow down the slight water leak from the sink. The technician then resolved the issue with precision and testing. We are really happy and thats why we use JON WAYNE, THEY DO RIGHT!

The technician was helpful in explaining things. He found a problem & fixed it.

Brian explained the different options, Seer ratings, prices and tonnage that Jon Wayne offered. After choosing what I needed, we were set to install first thing Monday. Monday morning, 2 installers showed up and had my system up and running by afternoon. Both installers and Brian were extremely helpful and friendly. I could not ask for anything more from this company. Thanks guys.

The service techs arrived on time, performed all the required maintenance, and left everything as expected. They even replaced a burned out light bulb for me in the attic near the inside unit.

I needed some HVAC work done. I really didn’t know who to call so I looked at reviews online. I decided to call Jon Wayne thinking that I would have to wait a few days. Instead, a very nice voice on the other end of the line offered a visit the same day. What a shock that was! When the technician arrived, he checked my system out and provided several recommendations from bare minimum to recommend maintenance to my HVAC system. He had all parts on his truck and never had to say “I’ll have to order that for you”. He did not ever try to push an unnecessary fix. In fact, he did say that a couple of “fixes” could wait a year. I recommend Jon Wayne wholeheartedly!!

The employees on the phone and in person were very nice. However, we decided not to use this company because we were given misinformation. My husband was informed on the phone that a special was happening for 50% off on water heaters, but when the employee came out, and I mentioned the 50% off, I was told that my husband spoke to a new employee and the discount did not apply, only a 20% off. We were very disappointed since we thought we would be getting a huge discount, only to find out that we would not be after all. While we realize that people make mistakes, it also not our fault that we were given false information and were expecting a huge discount, especially since we need 2 water heaters. In the end, customer service is very important to us, so for that reason, we will consider another company for our needs.

Jon Wayne employees have always been very professional, courteous, and knowledgeable. They get service scheduled quickly and always on time. Ricky came out this time and thoroughly inspected my system after Ive neglected it a few years. He provided multiple options on maintenance and updates and patiently explained them so I could pick the right option for my system as well as my budget. Ricky went out of his way to get all my options done and working asap.

Jon Wayne Technicians Cliff and Troy were very knowledgeable about the HVAC system and household plumbing maintenance. They were pleasant, competent and professional. As always we pleased with results when we call Jon Wayne!

I would highly recommend Jon Wayne as the service was quick, very professional and the gentleman who performed the service was very polite and did a great fast job. I was informed all along the way of their arrival as well.

Jon Wayne always sends people who are knowledgeable, professional, and easy to work with. I’ve been using their services for years and have never been disappointed.

Fast and great service. Cliff the tech was polite, informative and professional. Great day with Jon Wayne!!!!

Jesse Garza is great! Get this young man a raise$$$! He explained the current condition of my HVAC and included the status of current parts. Thank you.

Very unhappy. Had yearly service done in January. Ac broke down in twice in 4 month same problem drain switch keeps going out. Had service today said drain clog again. Just did my own inspection water pan under coils full of water again. And they move the sensor from pan to top of drain pipe. Also told me I need a-coil cleaned for 600 dollars and I have maintain contract. Also I have cage around outside unit. Damage when put back. Back to the a coils. Tech told me my airflow was to dirty. Funny cause air flow comes through there 100 dollar filter.

New AC unit ordered, & set up appointment for install. Extremely professional & very detailed with every aspect pertaining to AC plans & work that will be performed. Fast friendly service from Dylan Fisher. Definitely a 5 star Certified Service Advisor.

Havent decided yet . I am sure we will use them to get the job done . Work has not yet been completed . Peter the technician that came out was very knowledgeable and professional.

After the winter storm we had been without heat for days. Cliff Solis was the technician sent to our home today. Cliff was professional, courteous, and thorough. He was able to reset our thermostat and our heat was up and running. We’ve had really good experiences with Jon Wayne and we recommend them highly.

Absolutely LOVED the service! I had hvac techs and plumber come out and they were AMAZING!! Super friendly and very knowledgeable as well as very professional thank you so much for everything! Also the women from the office were extremely friendly as well! Keep up the great work!

Very easy to schedule despite the ice and snow. Staff on the phone was courteous and prompt. On site staff was professional, friendly, explained everything, and was careful about keeping the inside of my house clean. Already planning on having them back to do some maintenance for me.

Steve was on time and professional. Found the problem and unclothed the drain in no time 5 star review yes sir thanks again for service

During this last snow and ice winter storm we were without water. When water was restored, our outside water line into the water softener and then into our house broke and water spewed. All plumbers in New Braunfels were extremely busy and way behind in calls. We were able to get on the list for repairs with Jon Wayne. They were extremely courteous and were great at keeping us informed of when our time would come. They went above and beyond and even came to our house at 6:30 p.m. to repair the leak. Awesome!!!

Jon Wayne installed my unit 10 years ago and they have maintained & repaired it under the monthly service plan ever since. I have never had to pay additional for any repairs and they have always been quick to respond. Brian Bonvillian was my service tech today and he was one of the most genuinely friendly and pleasant techs Ive ever had the pleasure of meeting. Even the dog loved him. Extremely efficient and knowledgable. Will request him for future calls!

Brian did a thorough inspection of our system and diagnosed the problem quickly. After replacing the defective capacitor, he did a check on the capability of our system and noted that it was also low on freon. Our system is now operating as expected. Thanks Brian!

We like many folks in South Central Texas had a frozen water line that busted! The techs had to fine the water leak then repair it as needed. They were very friendly, clean and very knowledge. Did their job and had us with running water after 5 days of no water! Thanks Mitch.

Great, professional service. Troy was knowledgeable and informative. Will definitely use John Wayne again.

Very friendly and straight forward service. Offered multiple repair and service options. The technician was very helpful and friendly. Would absolutely recommend.

Very thorough, professional and courteous crew. The day the installation was scheduled was one of the most miserable-weather days but the crew did their jobs inside and out as planned without interruption. The new system is working great. Kudos to all.

Jon Wayne service was great. Very professional and informative. As far as I am concerned you could not find a better business with which to deal

Cliff was incredibly professional and competent. I will always ask for him when we need help. Love your company!!

Michael Norman is a great technician. He did a thorough maintenance on my a/c, heaters, plumbing and electrical. He explained everything to me afterwards and was very polite and professional.

Tech was Friedman, appeared knowledgeable, called as HVAC was whistling, needed recharge; all was good until gold, silver, bronze...bandaid options presented, lengthy visit. Noise stopped for a little while but reappeared, rescheduled back on Sunday. Fingers crossed!

Needed system inspected to include thermostat. Was having problems maintaining temperture with no success. Initially would set it at 68 degrees and temp in house was 50 degrees and it would not stay at 68 Degrees. After Tech left I still have problems with it. Had tech set it at 68 degrees and it switch to 78 automatically. I asked tech if all was well and he I asked him about the thermostat,and he assured me all was working well, well it is not. The thermostat settings are all screwed up and it keeps changing to 78 degrees. Need to have the thermostat reprogrammed or replaced.

We knew the air conditioner was not working properly. I googled for a Reputable Air Conditioning Company and your company name came up.Very pleased with the initial contact to the representative who came to my home.

The reason I called this business was because I had originally called AirOne HVAC out of San Marcos. After they quoted me a $400 repair charge for a $15 part (pressure switch), I refused to move forward and paid the $79 service charge.So I called Jon Wayne. I was super impressed with their service from start to finish - the receptionist intake call was detailed and professional as was the service call itself. They did what they said, when they said they were going to do it.The technician, Jesse Garcia, saw the problem immediately. The tube for the pressure switch was dangling from the fan motor and simply needed to be reattached. Honesty. He reattached the tube so the unit would ignite the heat exchange and that was that. Integrity. No part was needed after all and it was a $29 service charge.Do your homework on the companies you do business with if honesty and integrity matter.

Thanks so much. Toilet seat wasreplaced. Mitchell was great !

This visit was for the annual service call to inspect my A/C and furnace, Change filters and UV light bulbs, electrical and plumbing inspection, Rennai water heater inspection. Service and professionalism is always top drawer with Jon Wayne Service Company. This is why I used them for A/C upgrade in 2016, and my water heater and water softener system in 2020. The upgrades to UV lights in the A/C and water softener are real pluses. Every JW employee that has been to my house for either an installation, or annual service inspection has been very professional, polite, and very knowledgeable. You cant go wrong with Jon Wayne.

Repair tech Thomas was extremely thorough and definitely an expert with diagnosis. I was unaware that the unit had several problems that were caused by lack of maintenance. He got all systems back to factory specs and the unit works better than ever. Signed up for the maintenance plan to keep it in tip top shape for years to come.

Levi was very clean and professional from the start. He was also very knowledgeable and thorough. I was also very pleased with the scheduling department. All around extremely happy with Jon Wayne. Highly recommended.Heather S.

These guys are great, very professional from start to finish with my hvac installation at my new house, and very respectful of my home.They showed up the very next day after my initial call to have a new unit installed.I had a complete new system installed from the outside unit to the inside unit including all new ducts and vents and when everything was finished my house looked better than when they started cause they cleaned up EVERYTHING.I most definitely will recommend Jon Wayne Service Company to everyone i know and meet, and would like to say thank you to you guys for doin an amazing job!!!

They do very good work. Their prices are probably about a third higher than youd get elsewhere. What irritates me about this company is their hard sell policy. They did a beautiful job installing our HVAC and replacing the delivery system in the attic (ducts, etc.). But their salesmen/evaluators that come to see you when you need an inspection will not leave until they have tried to sell you something. They also played a bait and switch on my wife by selling her on a smart house system because she thought I wanted it, and I wasnt in the room when that part went down. My most recent experience was with the yearly maintenance on the system. This maintenance is free for 10 years, which is a perk of doing business with Jon Wayne. Even so, the maintenance person wanted to sell me a gizmo to attach to the indoor unit. It is supposed to remove particulates and ionize the air. As I recall, the HVAC was already supposed to do that. The cost was $1300+. He brought it up, not me. I havent noticed any problems with the system, and we have 4 animals. Would I do business with them again? I repeat, they do good work. Top quality. But you will pay for it, top price.

Cliff and Jeremy were courteous and professional. Explained the issue to me

Very professional and prompt. Repaired outside faucet quickly. Very helpful and informative about the plumbing required

Estimate. Was very honest that I did not need any additional insulation in attic.

I was impressed by the response of getting someone out to my location. Matt was helpful in getting me several bids. While I haven’t decided yet, the options were laid out clearly and concisely.

We thought we had an issue with one of our heat pump compressors. JW came out very quickly and took care of us. Discovered it was a normal freeze cycle occurrence but they explained everything to us and still checked everything else out to make sure system was in good working order. Great service!

Awesome service! Troy was on time and did quick work on my busted pipe. Very neat and professional job.

Jon Wayne is a professional, courteous, and experts at HVAC, plumbing and electrical issues. Their techs are certified, professional, on time and great to work with. Joseph was awesome and walked me through the inspection and what he found. I love working with trustworthy companies like this.

Thomas was extremely professional & explained all questions we had & the scope of work. We also had him install a home air purifier.We give him 10 out 10 stars!

They did a wonderful job! Very professional & efficient!

Very impressed with Edward. He was professional, very kind, knowledgeable and efficient.

Plumbing check up as provided for in the service bundle. Joseph Munera was very professional and personable. I highly recommend these folks.

Very warm and just right on a cool evening like tonight.No worries when they come by to check out my HVAC system. Your techs are always friendly and all up to date on the repairs. Im very happy with their work.

John Wayne Service Company’s Service Advisor,Thomas Mullinax did an outstanding job of advising and explaining the current state of our HVAC System. We are John Wayne customers for life! Thank you.

Flushed both water heaters. Troy was very informative and Knowledgeable.

Service from Jon Wayne is always top notch. I have been using this company for at least ten years and they’ve never let me down.

Both times weve had a technician come out they were very knowledgeable, provided great service and information. The customer service team made sure to keep us updated on delays and whatnot after the deep freeze which affected so many.

Very professional both on the phone and the tech as well. Provided plenty of repair options.

Inspected & diagnosed trouble with no service charge. Just contracted Jon Wayne to replace our old Hot Water Heater with a larger system. Offered promotional pricing, financing, and rapid turn around time. Jeshua (Jay) is very polite, friendly, knowledgeable and helpful.

Had a busted pipe due to freeze. John Wayne came out quickly and repaired the pipe. Great company and AWSOME service.

Overall good experience and professional Service by Thomas! Thanks

Today our Job Wayne reps were Edward for HVAC maintenance and Tony Ruiz for electrical installation estimates. They provided us with excellent service. They were so friendly, courteous, respectful, patient, informative, and mindful of Covid precautions. If we had a choice we would love for Edward to provide all our maintenance checks. Tony provided the information I needed to make my decision to install an outside ceiling fan, install an outside security camera, and installation of a 220 outlet for my fireplace e!ectric logs.He scheduled installation work to be done same day. The two electricians who provided work on all three installations were very thorough. They were so friendly, very efficient, and accommodating. Thank you Jon Wayne for the great service we received today!I-The Houghlands

Had an quote made from company. Andrew Riley was a wonderful consultant. He came out was very professional. Assisted me well on equipment.

Very happy with the serviceTony was professional, knowledgeable, and thorough. He offered me different options to take care of the current problem and options to deal with future electrical loads. Finance options were also available. He didnt make me feel incompetent when it was my inattention that was the cause of one of the issues.

Troy came to see why we had no hot water after another company had supposedly fixed a slab leak...he figured out the problem and took care and repaired it right then and at a much lower price than others had quoted!!! Very happy with service and very professional!! Would have no problem referring them to others!!!