These guys are rock stars! I cant say enough about how they not only handle routine maintenance well, but when a repair is needed, they are responsive, thorough and creative to fix the issue quickly and at the most reasonable cost. They also notice stuff that others have missed. We didnt have an overflow line in our 2003 pool and they figured out a way to repurpose another line and get that fixed. Steve is a tenacious problem solver with excellent follow-up and communication skills. I highly recommend them for maintenance and project work (pumps, filters, etc.).
Wonderful and worry-free experience. I was away and needed a one-time cleaning as Id suspected my pool to be out of chemicals and growing algae. Samantha was very responsive, courteous and acted immediately. My pool was serviced the next day and there even was a no-charge follow up trip to make sure all was okay. Samantha kept me informed frequently explaining in detail what to expect and all that had to be done. They even did a free leak test to make sure my pool is not losing water. Little things like that matter very much so Im sure they have a large, very-satisfied customer base. Upon my return, I found my pool sparkling clean. Awesome work, PSU! Mark P.
We have been using Pool Service Unlimited since we moved here 9 years ago (to live here year round) and are absolutely pleased with their pool cleaning service, maintenance and repairs. Our pool is always vacuumed and scrubbed spotless and our water is always crystal clear (an amazing feat as we live on a golf course and are surrounded by lots of dust and biological particles). Whenever something needs repair or routine maintenance, Pool Service Unlimited is here ASAP and has us up and running ASAP. Everyone, from the owner to the engineers and technicians, to office personnel, to the pool cleaner, is top notch professional. We love their care and ability to fix whatever is needed and above all to keep our aqua waters beautiful 24/7. We swim daily and use our pool all the time so having such an outstanding service is very important to us.
Aqualink directed me to use PSU. I was immediately floored with the quick and courteous response I received. We needed a control panel installed for our spa. Joe came to the house to provide a quote. All seemed reasonable. While he was there, he checked the water level and realized we needed a valve replaced. He took care of that and later returned in a timely manner to install the control panel. Joe gave us a tutorial, and we have had no issues. Thank you for responding quickly to my emails and fixing our problems!
Not knowing anything about pools when I bought this home, the owner offered to come over to give me a few tips. He actually stayed over 30 min and told me everything A to Z that I needed to know. Before he left, he showed me the service panel on the side of the house and if in an emergency, like water is shooting out of a broken pipe, press this service button and itll stop everything.Boy am I glad he showed me that, because there next day, I turned on the spa button and it started draining very quickly to who knows where?! I wondered what would happen if it drained completely and the drain pump would then suck air instead of water - would it have sort of like a heart attack?! I pressed the Emergency service button on the side of the house, and thankfully, the hot tub stopped draining.The owner of Pool Services Unlimited came by immediatley and explained something broke (he wasnt the original pool maintainer), and it shouldnt have been draining like that and it was good I pressed the Emergency button. That saved me mucho bucks!He then explained I needed a new something or other, and I was freaking out everything was going to cost a ton $. Luckily, his bookkeeper called me with just a hundred or so for I think they called it an actuator?I also bought a heater from them, because the previous owner took his old one with him. Anyway, it was inexpensive according to my Realtor, and its been about 2 months now, and everything is working like a charm.Super pleased with these guys, and the pool cleaner that comes each week is the best - pool looks clean and great every week!Price is right, awesome quality, and invaluable experience. Top notch 5 stars!
I highly recommend this company. After many failed attempts at finding a good pool service in Naples, they have gone above and beyond. I always look for a family owned and operated business that I can trust and this is it! Definitely give them a call for pool needs in the area.
I have used Pool Services Unlimited for 2 different pool restorations and weekly cleaning service and have had delightful experiences both times. From the time you call in and talk to Samantha until you meet with Steve for advise about where to start, I have had nothing but professionalism and awesome service. But it’s more than that. This is truly a family business and everyone from the pool cleaners to the installers to the owners to the customers are all made to feel like family. And did I mention reliability?!! Whether you’re dealing with Steve, Joe, Adalberto, Myrian, Samantha or any of the other wonderful people that work there, you know you are in good hands with people who genuinely care about giving you the absolute best service they can offer and will show up when they say they will and hold your hand the entire way if that’s what you need. One of my best “finds” when I moved to Naples. Love these people. Highly recommended!!!!
Weve had need to use (3) companys to service our pool over the past several years. One did a very poor job cleaning and balancing chemicals, one left our area for service - so selected Pool Service after chatting with neighbors who use them. They are by far, the best weve ever had servicing our pool. Very thorough job in every aspect of their service and our technicians demeanor is a joy. Highly recommend!
I have tried several pool companies and I can attest that they are the best campaign that Naples FL can have. Very responsible and very good customer service. Do you want an excellent service at a good price? Call this company. Success for this Family
I started with this company a little over a year ago. It was my first time owning a pool, so I had a lot to learn. Everyone from the office personnel to the equipment installers to the pool technicians have been incredibly patient and supportive. I had a WiFi controller put on my pool so that I could control the pool filter and pool temperature remotely and they did a great job installing it. Really helpful to have since this is a second home for me and I don’t need to heat the water when I’m not there. They are also very responsive and accommodating over the phone and by email whenever I need to make any special requests concerning scheduling. Great company - highly recommended!
Called their office at 4Pm after learning our pool company failed to service my pool & it was turning green. Steve came within the hour, serviced the pool, called me with an update and came back again the following day. Needles to say I hired them to continue servicing the pool and have been pleased with their attentiveness and level of service
Our community pool water heat pump had reached its lifetime just after Christmas. After receiving several quotes on products, warranties and pricing, Steve and his company were wonderful to offer us a a great product, very competitive pricing, and timely installation. It was imperative to get our pool back to great condition for our owners. Pool Service Unlimited was extremely professional and efficient during the entire process. We would highly recommend this company for your pool servicing needs. Their customer service is A++!Jo Anna ClineTreasurer
This company has been great for us since we moved to Naples 12 months ago. Always flexible with our schedule and happy to share knowledge about upkeep and maintenance. Mayra and I are happy customers. Thank you!
Special thanks to the Pools Unlimited staff! Samatha (Office Manager), Steve (Equipment Research), and Dave & Joe (Pool Technicians). Took all of 10 minutes to determine the expertise level of the technicians. The installation was completed efficiently and in a professional manner. Here in Southwest Florida good customer service is a rarity. This company sets the bar. I strongly recommend this company for all your pool needs. Thanks again to Pools Unlimited!Dr. S.
We have had 2 previous pool services companies and weren’t satisfied with either. I found Pool Services Unlimited on the web and am thrilled that I did! The owner, Jeannine has been easy to talk to and I can tell she and her husband are working hard to make sure all their customers are very satisfied with their services. Our technician, Alberto, is thorough and friendly and we am very pleased with his work. Our filter is disassembled and cleaned each month, our pool is vacuumed, pool walls are scrubbed and the chemicals are measured and adjusted as needed. My husband and I are pleased with the excellent services we are receiving- thank you Pool Services Unlimited!
We have been total pleased with the great service provided by Pool Service Unlimited. After buying our home in Bonita Springs, we began having problems with the aging pool equipment. We had tried several different pool service companies but became frustrated with their poor response and apparent lack of concern. Then we gave Pool Service Unlimited a try and have been overwhelmed with their high quality standards. They are a highly professional organization who shows a personal interest in resolving your problems. If you are looking for a trustworthy pool service company who is responsive and fairly priced then look no further.
Very professional company, takes good care of the pool as they promise. Management staff especially Samantha is very friendly, accessible and responsive!
An Ne There are not enough words to describe this WONDERFUL company.POOL SERVICE UNLIMITED is our 5th pool service we have had.This company has gone beyond to satisfy our pool issues.We have never experienced such a professional, dedicated and reliable pool company before.They are definitely in a class in a class of their own.We had many issues with our pool for many years and no one corrected them. This is a company that puts their customers first and will not stop to completely satisfy them. My husband and I are extremely happy to have POOL SERVICE UNLIMITED servicing our pool.I must mention the beautiful owners,Steve and Jeannine Lane who are awesome,lovely people.THANK YOU STEVE and JEANNINE!!
Competent with integrity.
I would highly recommend Pool Service Unlimited. I learned that this is a family owned company that has been around for nearly 20 years. Once you make your first call, its evident why this family owned company has been around for so long. They are super kind and very informative. I found this company after a Google research, and Im so glad I did! I would definitely recommend them to anyone!
I started with Pool services unlimited somewhere around 10 years ago. It was fabulous Peter was a great guy and He took great care of his customers.He sold his business about a year ago. It’s been awful .We just move down full-time to a new house and found out that our pool device that turns salt into chlorine never worked.The new owner is just terrible to talk to with and has a real attitude. His company has been servicing our pool while we were away and at the new location never told us that there was no chlorine in the pool.We got our own test kit and did it ourselves.They charge more than other companies and don’t do a thing!I left a large screw in the bottom of the pool for a month to see if they would ever vacuum the pool. We paid for it but they never did it!What a shame is such a good company turned into such a shambles. Three people on my street I fired them in the last week.Don’t get near them!
Samantha and the staff are all customer focused and conscientious when it comes to weekly cleaning and maintenance/repairs. By far the best I have encountered in the area.
I highly recommend this company! They are extremely attentive with A wonderful staff who is always willing to help, especially when we are not home and need them to be our eyes and ears. 5 stars!!
They are a supper company to work with! Everyone comments on how nice our pool looks!
THE POOL LOOKS GREAT!Dear Peter,Thanking you for your good service the pool looks great.Best regards,Peggy Woolhouse
Pool Service Unlimited installed a pool heater at my home in South Fort Myers. When my old heat pump went out, they responded very quickly, hauled away the existing heater, and installed the new one in a matter of days. Plus the price was right. Very happy with the service and price.
I called Pool Service Unlimited and WOW they were able to come out on a Monday morning same day service, they followed up with me during the day and explained everything, Great service woke up this morning and pool working and water getting back to normal
On my 3rd pool srvc vendor and finally a contractor who takes pride in workmanship and attention to details. Tech takes time each week to service pool and spa...not a how fast can I get out of here mentality. As long as service keeps up, no reason at all to ever search for a vendor again. Would highly recommend giving Pool Service Unlimited a call and tryong them out, especially if you are disappointed with your current unclean and incomplete pool cleaning.
Thank you Pool Service Unlimited for coming out to my home SO quickly!! I noticed my pump wasnt working when the water started changing colors, I called Pool Service unlimited and they came out within the hour and fixed the problem immediately and i wasnt even an existing customer!!
Always prompt and reliable. Excellent service.
Consistently great service from a friendly and concerned company