I had the morning from hell! Ran over a pallet that flew off a truck and my tire blew out. Wait time was a bit long, but completely didnt matter after Franky showed up. His go getter attitude fixed everything - even my why me attitude that I was holding on to. Someones approach really does make a difference and Franky was just the man for the job. He quickly assured me that he could fix my issue and get me back on the road. Franky mentioned that he was a new employee, so I figured Id let Napa Valley Tow Co. know that theyve got a gem in Franky! Thank you!!

Dont bother booking with these guys. They complained that a 70 mile tow would take 3 hours, then would lie to AAA about your car being a purchased car so they cant tow the car.

Excellent service. Got the job done,where others would have said it couldnt be done. Thanks for great service

Waited over 2 hours. Told Dan, the manager, that my truck was lifted over the phone prior to the tow truck arriving. They have towed my truck before. Dan said the lift was ok. Once the driver showed up he made-up all different excuses why he couldnt tow it. Ultimately they claimed it was an AAA policy. AAA said it is at the vendors discretion whether or not it is safe to tow, but it isnt an AAA policy not to tow lifted trucks.Dan didnt apologize, he made up several contradicting excuses. He blamed me for not being more specific about how tall my lift is. FYI it is only a 2 - 2.5 lift, nothing crazy.Unfortunately they have an AAA contract. You can file a complaint with AAA and I will be doing that.

Excellent service.Very satisfied.

Was able to get my truck going.

Great employee that you have who came to help me, on the side of the highway(: thank you Napa Valley Towing.

I can not say enough good about the whole crew that work here. They care!I was lucky enough to have them called to pick up my truck after I had an accident. From the moment they hit the since I knew I was in good hands.Finding out my insurance was not going to cover me or my truck left me a bit in disarray. This was not good timing.I sat in their office for 3 hrs that day waiting for a ride and trying to figure out how to proceed.The crew could tell I was in a hard place and helped to make the situation way better for me.I can not thank them enough! They took the time to see me and care.These is a family run small business of good people.

The man I had that picked up my car was fabulous and so nice (I wish I could remember his name). Even offered me a ride home despite having a call far away but thankfully it was close and I was happy to walk. The reason for the low score is the absurd price. I live in Napa so I’m not far from where they had to drive and they had to tow my car not even half a mile and it was $125. That is highway robbery. I was so stressed out and panicked to get my car fixed that I didn’t look around and that was not a good decision.

Matt was fantastic. Showed up sooner than AAA ETA. He was polite and helpful. He didnt make me feel rushed. Great service. Good man.

I have worked with Napa Valley Towing for over 20 years and they have consistently been an honest, reliable company to work with. Their drivers are efficient, quick and very good at their jobs. If youre ever in need of tow service I highly recommend Napa Valley Towing for all your roadside needs!

We had one of our fleet trucks get stuck in the mud on a very steep, narrow, winding driveway in the hills west of Napa. Called Napa Valley Towing and they were out in less than 20 minutes. Dan was very professional, fast, and after a couple attempts, he managed to get us out of there. Would absolutely recommend.

AAA sent out Napa Valley Towing to replace a dead battery in my car. Tim arrived much sooner than anticipated, was very quick and professional. Couldnt have been any easier & I would use them again without hesitation

Today, I locked my nephew in the car on accident. After calling 911, Napa Valley Towing was there and had my car unlocked in less than 10 minutes!! Once I knew my nephew was okay, I asked if I needed to provide my insurance to pay for their services, the man said, “no need” that they’re the ONLY company in Napa that provides free services to locked children in the car. I am so thankful to these guys who unlocked my car!! Life savers!!

Came out unlocked my car incredibly fast and extremely professional and curteous. Will use again love this company.

They were there when I needed them. Great service!

Best tow service in town, hands down.

They are very quick very friendly they work Whit pay

Driver yelled at us and dropped the car saying he is not going to tow for us, Napa Tow is a no go

I work here

Horrible towing company left my Mom and I stranded on a country road for more than 2 hours they never showed up or answered their phone until we were finally left to find a different company. We had also informed them that our cell phone was dying. Luckily I found a charger. I would never recomend them.

Very fast and courteous

Don’t seem to do late nite

Always professional . And prompt .

Professional and kind service