The service department is second-to-none. They diagnosed a warranty issue, ordered the part and wouldnt give up until it was working properly. They even offered a loaner car for an extended period of time when that part didnt work exactly as it should, but when they brought our car to us to get our belongings out to put into the loaner, the service manager said the technician had discovered a software setting and our car was behaving properly. We happily drove away in our car.Its obvious that these folks care about their customers.I wholeheartedly recommend this Ford dealership for Sales AND Service!

If I could give them zero stars I would. Made an appointment to take the truck in under warranty (confirmed yesterday). Drove all the way up there and they refused to take it. Wouldnt call on the warranty nothing. The old woman behind the counter just dismissed it. Too bad because I was looking to add another new truck to the family but now Ill get a Toyota!!! Two hours of my work day WASTED!!! GO SOMEWHERE ELSE!!!!! Oh and these awards have got to be BS.....

Had the part I needed, which was great because I was 335 miles from the house.

All the people at Parker Ford are exceptional, but David Parker himself has always gone above and beyond for us. I can not say enough good things about David and his employees. I wish every business would be this good to work with!!! Thank you David and everyone at David Parker Ford.!!!

The service crew at Parker Ford was fantastic and their pricing is very fair and their work is excellent! I love the texting beginning with when they receive the car all the way through in the estimate for repair is ready to be viewed. Great company really appreciate those guys!

Beware the shady practices here.As someone pretty new to Murray and who is looking to buy a new Ford truck, I will never, ever go back and give this company my business. Ever.I went to the service department to ask if they might be able to fix something really minor. The guy in service said sure, well take a look at it -- I just wanted to know if they could fix and if so, how much.They came back after 10 mintues and said they couldnt fix it, but it would be $65 just to tell me that. So they charged $65 to tell me they couldnt fix the problem.

Bought my wife a car a few months back. They gave more than fair price for my trade. Nick was my sales consultant and I was pleased with the process. I also recently had work done at their collision center, and they were also good to work with. A mistake was made and they brought us a loaner and took my car back to correct the issue. I would buy from them again in the future.

They were the best,Got my Truck and they went over all the features with me and trading was a breeze.Thanks Parker Ford

My 2019 F350 was running poorly. I called 5 Ford dealers for repair & 4 of the 5 service departments said it would be 7-10 days before they had an opening to repair my truck. Parker Ford in Murray, KY was the only dealer that could get me in their service department the next day & I now know why. They have the largest service department Ive seen. They must have at least 30 bays.Now, not only could they repair my vehicle in under 24 hours, but they are also the most friendly & kind people that Ive had the pleasure to meet across any dealership in the Western KY region. The service department was phenomenal. Ryan Patrick Noland, Sales Consultant, provided a small enclosed office to allow me to work remotely while my truck was being repaired. His hospitality & kindness was absolutely astonishing & personally appreciated. I cannot provide enough praise to Parker Ford Dealership & the great personnel that work there that made my experience wonderful.By the way, the issue with my truck was that rodents climbed into the engine & crewed through two coil wires. Trucks is running great now! Thank you Parker Ford for a wonderful experience.

Great price and great product, service and people. If you want that old school experience this is the dealership to go to.

Always feel welcome and listened to. An all around great team of people.

Great all around experience. Easy arrangement to get my truck in that worked with my schedule. They have taken steps to protect their customers. Work was done quickly and above and beyond to take care of some extras that would be needed in the future

The service work on my 2017 Ford Escape was performed expertly and in a reasonable amount of time. I was given a courtesy car and kept informed about the status of the work. Thanks Parker!!

Great experience, good honest folks that treat you fairly. No hidden fees, just a fair, honest price. Well be back!

I have bought vehicles before but this time was a winner in more ways than one. The salesman Tim was a very nice, non pushy sort of salesman. He was very patient with my and my sisters questions about the vehicles. We were allowed to drive the vehicle by ourselves with just a copy of my license. When we were writing up the sale, all the questions we asked were answered even if he had to repeat what he said, very patient. After the sale, he took the time to hook up the bluetooth on my car, along with taking the time to explain all the things on the dash, sometimes more than once.This was an adventure I enjoyed, along with a fantastic vehicle, I had a salesman to make the journey easy. I would recommend Parker Ford and the salesman Tim to anyone. Oh, in the financial department I cant forget Skip, the one who guided us with completing the deal. He was very nice and patient with us.

As always, the service at Parker Ford is unbeatable!.The staff is courteous, professional, and ON TIME -- nowaiting around unnecessarily. I love my 2008 Taurus butsure am hoping that one day in the not too distant future I canwork out something to get a new BRONCO.Sincerely,Janice McAllister

Parker Ford has been AMAZING to work with. I can not say enough good things about David Parker and his team. I worked with Ryan and David on getting in the best car for me. They went out of their way twice to bring me the right car to Louisville, KY. I will not get a car from anyone else after getting such great customer service. Thank you so much Parker Ford!

The personal in the garage at Parker Ford are wonderful! We needed to have a Goodyear tire replaced on our Ford Fusion.( all of a sudden noticed a bulge on the tire)They did everything to help make it happen before we had to head for Nashville for a surgery. We appreciated it very very much.

Our family has bought over 20 cars from Parker Ford through out the years and we keep coming back. Great deals and service. Parker Ford treats you like family.

Great service! Fast and priced right.

Miss the old Quick Lane. Need a larger waiting area if you are going to have those 2 operations combined.

The folks at Parker Ford are great. Ive never had an issue with their service and Ive been buying cars and trucks there since the mid 70s. I give them a four but a four and a half is closer. Ive never given any entity five stars... at least not yet.

Parker Ford/Lincoln always provides excellent service and the parts department is top shelf also. In fact, every department and the corresponding personnel that I have had the pleasure of dealing with, have been friendly and courteous while at the same time professional. I feel that I made the right decision in choosing Parker Ford/Lincoln.

3rd purchase and I believe my life time oil change will keep me coming back...thanks Jake..😉🥰🤑

Our car was totaled and David Parker treated us exceptionally well. He went out of his way to get us a car to drive immediately and found us a new car almost like the one we loved so much. Everyone there was very helpful and friendly. We were very pleased, but missed seeing Ron Wright.

I have bought 3 new cars from Parker Ford and have had a great experience everytime. The staff is so friendly. Tim H is very nice and professional. He is so knowledgeable with all the new technology and made sure I knew everything about my car before I left the dealership. I would recommend Parker Ford 100 times over!!

Parker Ford made our car buying experience easy. I made the drive up from Nashville because they had a used vehicle we were interested in but also because of all the positive reviews online. After completing the purchase I can see why so many people keep going back to Parker. Everyone there was friendly and helpful and our salesman Tim went the extra mile to take care of us. No pushy sales tactics and fair pricing make Parker a great place to buy a vehicle. I would absolutely make the two hour drive next time I’m in the market for a car!

The Parker team will treat you like family! They are always our first and only choice!

Wonderful salesperson, Nick Cook. I hate going thru the rituals with buying a vehicle and he was wonderful and made the rituals like nothing. Would recommend this dealership for used or new. I had a Ford product before purchasing my new vehicle and always had my repairs done there as well and the service dept was also excellent. They are a dealership that I believe truly cares about their customers.

Thay was so nice there in the parts department and the service department

Excellent service on the sale of my F150 Lariat Limited. I searched all over for this vehicle and found it at Parker Ford Lincoln. I drove in from St. Louis MO. and picked it up with fast, friendly and knowledgeable sales personnel. My sales associate, Wendy walked me through the process hassle free. If your looking for a vehicle, see Wendy or any of their knowledgeable staff, you wont be disappointed. Myron Bumpus

Until they prove me wrong, I cannot say one bad thing about Parker Ford’s service department. They have always been great to work with. Keep up the good work!

I expected a visit to their QuickLane this AM for an oil change and tire rotation and did not have an appointment. After arriving, I found that their Quick Lane was closed. They kindly worked me into their service departments already full schedule and I was on the road in less than an hour. They also offered me a work space in the show room so that I could complete some paperwork while I waited. Everyone was very friendly and more than accomodating!

They had exactly the used truck I was looking for. Initial contact was returned promptly and after checking availability( 2 hr drive for me) scheduled a look see. The truck was prepped, polished, ready to see and drive when I arrived the next morning. Financing was seamless and the entire process, test drive to heres your keys completed in about 2 hours.

My wife and I bought a new 2020 Escape from Parker Ford/Lincoln. Our sales specialist Tim was friendly and helpful, zero pressure. He found the vehicle we wanted in minutes and arranged a dealer transfer and didnt even ask for a deposit. This was our second purchase at Parker and both have been enjoyable experiences. The whole team at Parker is laid back and welcoming without any of the aggressive approaches one normally receives at car dealerships. Im a loyal Ford customer and now I can say Im a loyal Parker customer as well. Im sure Ill choose Parker for my next vehicle purchase. I happily recommend Parker and Tim Hilbrecht. We love our new Escape.

Parker Ford is The Best dealership in the Kentucky/Tennessee market. They are very customer conscious. The entire staff is warm, friendly and they take care of their customers. I have purchased 2 cars at Parker Ford and I wont go anywhere else. Nick Cook took great care to give us the deal that we couldnt afford to say no to!

The batteries went down on my F250 Super Duty. I called Parker Ford and they had me bring the truck right then so they could diagnose the problem. I received a call shortly after and was told my truck was repaired and ready. Customer service is number one with Parkers. I have been a loyal customer for years. I appreciate all they do !!! When purchasing a vehicle or receiving auto maintenance, I do not consider going anywhere else.

We have done business with Parker Ford for many years and been very happy with every transaction. Their customer service is the best I have ever seen in any business. They do there very best to make everything pleasant. When we have needed to have a car repaired the process was painless. and smooth. If you had ten stars we would give them that.

So nice so friendly. I felt like I was their customer for a life time. I just moved to Kentucky and needed a Ford Dealer that I could trust. Not all Ford Dealers are the same, this is a true statement. Check out the Ford Dealers all around you to make sure you are getting the best service and price available.

Parker Ford is the epitome of customer service!! David and the whole crew are exceptional to work with and have served our family for over 25 years! BTW, we love the new Stang....

David Parker was great! My son and I felt welcome and were treated with respect. He wanted to make us happy and it showed. I will be back.

This is an awesome family owned dealer. I am very satisfied with how they handled my new truck purchase.

The people at Parker Ford was very friendly and then a great job on my car good place to go they take care of their customers

Ryan was kind and knowledgeable.

We have been purchasing our vehicles from Parker Ford for decades. Transactions are pleasurable and easy, and the service after the sale is unparalleled. Quality products from quality people.

Nick Cook and Parker Ford have gone above and beyond to make purchasing a car easy. We have now purchased two cars from them in the last few years and we have been pleased with their service both times.

Great experience at Parker Ford! Low pressure and friendly, yet knowledgeable and honest staff. Nick did a wonderful job working us through the buying process, and following up after the sale. Parkers vehicle selection rivals anywhere around. I cant say enough about the overall experience; well definitely be back to buy our next truck.

I recently bought a vehicle at Parker Ford. It was my first experience with this dealership. Nick Cook was awesome! He walked me through every step and was very helpful. He made the process painless. Will buy from them again!

Ive purchased vehicles from other dealerships throughout my life and Ive never had the pleasure of having a Salesman as talented as Nick Cook. He truly treated me as FAMILY and as long as he works at Parker Ford in Murray Ky, Ill NEVER shop anywhere else. A very friendly, courteous, and pleasant young man. He should teach a class on how to be this type of salesmen.

I worked ther and was laid off because of covid, so someone decided to steal my tools. If you like a place that employs thieves than go ther.

Amazing service, the best cars guaranteed, and the best deals anywhere around. I will never buy a car from any other dealership again. If you’re looking for an amazing family and business to support, look no further than Parker Ford and Lincoln. I could not be happier with my experience.

This is a great place to buy a vehicle!! The service is great also. Love Parker Ford

Great Experience! Very easy purchase with their team. Thanks.

Ron Wright and the rest of the staff are wonderful to work with! Always professional, yet treat you like family. We got a great deal on our new Ford F150 4x4 and I cant wait to pick it up tomorrow! We are, and have been, satisfied return customers!

This entire car buying experience was Customer service at its best. Ryan, made the entire experience painless and very convenient as I purchased this vehicle from a different state. Talk about service at your doorsteps. The ford focus that I purchased fit me perfect. Low miles, clean, well kept and up to date in servicing. If I ever have the need of a new purchase I will definitely go back to Parker Ford.

I was so impressed with Parker Ford! They were fast and efficient at finding me exactly what I wanted. They worked with me to get me the best deal, I feel like I was treated like family. I will definitely recommend Parker Ford!!

I have always found the folks at Parker Ford to go above and beyond what any other dealership has ever done to help me - whether with a purchase or a repair.

They always do a great job. Kim Rogers at the service desk is awesome!

Great service-friendly people!!

Very easy to work with. Tim goes above and beyond with his customers. Parker Ford treats you like family. 👍👍

Great quality! They were great! Fixed an issue on my auto and sent me away with a loaner car in meantime. Got car fixed the next day!

Admittedly, the low price they had on the truck that I purchased there was my reason for driving to Murray, KY. I am glad that I did! This place is low-key, friendlier than I have seen since the good old days. We met on a price very quickly which is a testament to their business ethics. I would certainly recommend them and look forward to doing business with them in the future.

Nick Cook is awesome. Not pushy at all. Just helpful. Car buying would be much smoother if all salesman were like Nick.

The whole car buying experience was great. We were undecided when we got to Parker Ford-Lincoln, and our salesman Tim Hilbrecht was very helpful letting us see all the vehicles we would consider. He answered all of our questions and gave us a lot to think about. When we decided on the Lincoln Nautilus, Tim made every effort to make the final paperwork go smoothly. When everything was done, Tim took extra time with us showing us all the Nautiluss features.We left there very happy with our new Lincoln.

I swear I wasnt going to buy anything...just looking. But they made it so easy and accommodating. I wasnt ever pressured. My sales rep was Tim Hilbrecht and he helped us with the fine selection that they offered even in a little town! I was going to trade in my truck and he showed me 4 different resources that they used in explaining how much they could offer me and then went the extra mile in finding a few more rebates that I could qualify for. I picked up the vehicle the next day and the finance manger Skip was the same way...open and easy to deal with. He explained the different options for warranties and service and I never felt pressured. I had tested other vehicles but the Expedition was the roomiest and I was amazed at the features that are now offered.

Awesome! Great service! Very friendly and super knowledgeable! I even got to talk to the tech who preformed the work on my truck. He answered all my questions and I’m very happy with the work he done. Very reasonable prices and I would highly recommend them to anyone! U won’t be disappointed! A+++!

Parker Ford delivers great customer service before during and after the sale. They continue to exceed expectations even after all the years they have been around. Tim Hilbrecht will do everything in his power to help you get the vehicle you want.

They were really good about working with me in a unique situation. I had great service, they showed me exactly what they worked on and what the issues were.

Our experience with Parker Ford could not have been better. From the time we stopped until we drove away in our Ford Escape we were treated the best. We were very pleased with our Salesman, he was great. Thanks to David, Nick, and Parker Ford, we couldnt be happier.

Great people!

I arrived at 8:30am and did not have an appointment - They were able to fit me in! I planned to be out of town the following day so this was very helpful and appreciated!

The people at Parker Ford will do their best to make your car or truck buying experience an enjoyable process. From sales to service their goal is your satisfaction. A++

Owning two older vehicles, one with extremely high mileage, repairs are inevitable. In the last 4 months both vehicles have developed significant issues, and the service department has taken care of them in a very professional and trustworthy manner. Thats why I keep coming back to Parker Ford.

Was looking for in stock truck with options I preferred so I could get rebates and zero financing. I had two trucks in mind but my salesman showed me a different truck in stock that had everything and more that I liked even better. All the staff were friendly, paperwork went fine, good tutorial on features.

Only dealer around in West TN and Western KY that I could actually deal with. Gone are the days of sitting down and dealing at most dealerships. They think you HAVE to buy from them. Parker Ford seems to want to EARN your hard earned dollars. I recommend Parker Ford.

We buy all of our vehicles here. Ryan Nolan is great to get you what you want!

Very pleased with service I received at Quick lube at Parker Ford. Got an oil change and replaced a couple tires. They were pleasant, fast, and efficient in getting me in and out quickly.

Nick was great and set everything up for me including my phone and paper work went really fast

Parker Ford was great in researching Mustang convertible options that fit my interest and my budget. I purchased a 2017 Mustang convertible. My wife and I have been purchasing vehicles from Parker Ford since the mid-1980s I know I can always depend on David Parker and the good folks at Parker Ford.

All around great personnel at Parker Ford Lincoln, but especially our salesman. He was very accommodating without being pushy for us to make a decision, and went out of his way to find the model we wanted in a color we liked. Before we left the lot, he took quite a bit of time to explain all the features to us & show us how to set/reset them & even linked my phone to it. This was a lot more than we expected.

Nick, at Parker Ford, was very helpful and informative as was everyone. Due to circumstances we needed to find a new car, had some ideas, and the dealership had just what we were looking for.We have purchased from them several times in the past, and they seem more friendly and helpful every time. Thanks again!

Had very good experience last two times we had oil changed TJ was very nice guy in the office at oil change department. Very good assess to this business. Very personable.

I have dealt with Parker Ford for my last 3 car purchases (all used), and I have been very satisfied. No surprises, honest and fair evaluation and trustworthy sales staff. Also, the cars have been excellent! I have lived in Murray for 20 years and always heard from friends and colleagues what great people they were, and what a great business this was. I am happy to say that they were right, and I wish I had dealt with them sooner.

Great service department

Took care of the engine noise in my F150 under warrantee with professionalism. Thank you. You have my business from now on.

Service department was courteous, professional and very helpful

We found a great car (2017 Camry) on the Parker Ford website and I called my friend James who sells for them. We agreed on a price in text exchanges and we agreed to make a deal the next morning. My wife and I arrived at the dealership a little bit after 9 am and we drove away in our new to us car about an hour later.It was a very easy transaction and there were no hidden fees or surprises. Id highly recommend them!

As usual, David Parker made this deal totally painless and as smooth as possible. I get the best of my trucks and David gave me absolute top $$ for my trade. All the staff I worked with, especially Paul, were totally professional and made sure everything went well. I started out looking for a 2014 F-150 but when the deal was finalized, I was able to get into a 2016 F-150 with good mileage and all the equipment I wanted for similar money.Many thanks to David and the entire staff at Parker Ford.

David made this whole process as easy as possible. He did multiple searches for the vehicle I wanted and ended up finding one in Louisville. Very upfront with the invoice pricing and gave me a great deal. He and his team delivered it to me in Cheyenne, WY. I actually live in Montana and they would have delivered it here also, but I was selling my old truck to someone down there. Joe and Mary are great people and I enjoyed meeting them and showing them around part of Cheyenne in my new truck. Do I recommend Parker Ford? ABSOLUTELY!!! Small town dealer with a work ethic probably greater than any of the big city dealers and none of the pressure.

Great team at Parker Ford. Staff is knowledgeable and they take care of you like family. Will be bringing my F150 in for continued service and going for all my future car needs.

I bought new tires. I was advised earlier this year that they were in need of replacement. I can truly tell a difference in the way my car handles on the open road. The young man who moved here from Memphis is just great when it comes to customer service and is so knowledgeable. I am thankful for Ford Quick Lane. I am widowed and depend upon them to keep my car in top running condition. Thank you! Georgia Douglas

Very nice not pushy. Let me drive the used vehicle home for the night to see just how much I liked it. Highly recommend you give these guys a shout.

I took my car in for service and asked them to check what I thought might have been a problem with the fan clutch. I was told nothing was wrong. I didnt get five miles down the road and the car overheated. I managed to get it back to the dealer. About six hours later, I received a call that I would have to have a new radiator as the coolant was very dirty. The cost: $1100. I had the vehicle delivered to my home. I removed the thermostat and everything worked fine. The next day I drove it to the parts store, bought a thermostat, installed it, refilled the radiator and it works fine. I saved over $1000 by not taking the word. I was always taught, Rule out the least expensive possibility, then the next, and finally--if not one of these--then the big ticket item. Seems they did it just the opposite.

The vehicle most recently purchased was for commercial use. David P was very patient and informative as we configured to our exact needs. The vehicle was delivered when promised. We are more than pleased with the product itself and, as always, our experience at Parker Ford was exceptional. Everyone is extremely friendly and helpful. Why shop anywhere else?? Even though we have a local dealer in our town, we drive to Murray for the exceptional service we know we will receive at Parker Ford.

They were wonderful and caring. Great to work with.

Great service from friendly people at a reasonable price.Also furnished me with a listing of tire options from which I could choose a suitable set. Prices were extended to include the complete cost of installation, making shopping quite easy. Tires were competitively priced!

When I arrived at Parker Ford, I was greeted by helpful staff, though I was early for my appointment for a test drive. After testing a 2018 Fusion, it handled well, and had very low miles as advertised, and quite a smooth ride. After testing the Fusion, I talked to Tim Hilbrecht about the purchase, and explained my situation with which he was very understanding. At first he made me an offer that was right at my cap, and also left me considering buying from Parker Ford as one of my top two options. After leaving the dealership to further think about the offer, I received a call back about five minutes later saying he can take a little more money off the price. I quickly turned around and made the purchase, making a good deal even better. I appreciate Tim for making my purchase possible and also showing me everything I needed to know about the car. Im very satisfied with my car.

Unfortunately I didnt buy my Ford escape from the, but anything that needs to my beauty I will trust Parker Ford to do. Great and friendly staff. Customer 💯!

Very helpful! I had a tire issue and they had my size tire in the next morning and got it done before lunch! They will also come pick your car up and drop it back off or you’re to busy to take it in and that’s a huge help especially for college students!

I could not be more pleased with the service at Parker Ford - from the pickup of my vehicle and great loaner to the phone call from the maintenance technician explaining what needed to be done and the cost of such and to the return of my vehicle. My truck is now doing great. Great people who are friendly but professional and great service.