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Rays Certified Auto Repair
1313 Main Ave SE, Moorhead, MN 56560, United States
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Rays Certified Auto Repair

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Th
Review №1

Never disappointed. Trusted, wont gouge you. Great people.

Ra
Review №2

I would recommend Rays!! Very friendly person at the front counter. Didnt have appointment and they got me right in and fixed the problem with my A/C. VERY FRIENDLY, FAST AND AFFORDABLE SERVICE!!

Jo
Review №3

They were super nice and accommodating. I won a free oils change and since it was more expensive oil I planned to pay more but I really got a free oil change. Quoted some work at really reasonable prices so very pleased so far.

Sh
Review №4

Live the staff. Jeremy is the BEST mechanic Ive ever had. Chad and re are super great welcomers.

He
Review №5

They do awesome work they have always been reliable w me and my cars I love how they do single moms discounts on and refer a friend also!! Polite and so kind great clean keep up great work!! 🌺

Ja
Review №6

Rays is honest and fair. Great customer service and they do not try to oversell any services.

DA
Review №7

Just had a block heater installed in my Chev. Impala. Great service, fair price, very nice staff. Pleasant experience. Thanks Jeremi, Chad, Ray, and rest of staff. Bringing in my other vehicle next week for same thing. A Great Community Business. GO Rays.

Br
Review №8

As a college student that is not from this area, this is definitely a place you can trust to do honest & timely work.

Sh
Review №9

Our first time there, and what a well run place. They did exactly what we asked, and charged accordingly. Fair and honest. We will definately return as needed.

Ru
Review №10

Called rays told him my problem brought my truck down Thinking I was going to spend hundreds They’re completely honest people who do a good excellent job my repair cost is $60 anywhere else I would’ve went through the cleaners I will recommend this business to anybody

ir
Review №11

The service is INCREDIBLE! They take care and treat you like family! I have all my vehicles service here. Check them out!

Ta
Review №12

I really like going to Rays for any vehicle issues I have - the staff is always friendly, and I feel the work they do to my vehicle is thorough and good quality. I wouldnt trust any other shops in the F/M area, as they always seem to try to gouge more money out of you. Rays seems very honest and hard-working. They provide a loaner vehicle if needed and available, and after 3 oil changes the 4th one is free.

Mi
Review №13

Very good place to go they do a real good job

Ro
Review №14

We brought my vehicle in to have a brake system sensor replaced for over $1000. When we picked it up, there’s still an error message on my vehicle and they want another $60 to diagnose that. I shouldn’t be picking up a vehicle with an error message.

Ru
Review №15

They took great care of my daughters car. They locked the keys in her car and jimmied the lock to get her on her way. Fair pricing and honest people. Check out my other reviews.....I rarely give 5 stars.

sc
Review №16

Great place for Subarus!

No
Review №17

Good place to get work done with good people. Very personable and easy to talk to. You can trust the work is done right.

Ka
Review №18

Dont trust them with tires. I got new tires put on here in Sept. I went back to get a second set of tires put on Feb. (First red flag) I set up an appointment for 3 tires to be put on and 4 valve stems. I told them specifically that I had leaking tires and that my boyfriend didnt think they checked the valve stems or the seals when they did itthe first time. They only wrote down 1 valve stem and all they did was put on the inner valve.... Surprise I had a flat tire Sunday morning... So I called and left a message... No one called me back.... I showed up and they said they would squeeze me in. They then charged me $90 more dollars labor. So I got to pay them twice to take tires off and put them back on because they didnt do their job right not once but twice.... Maybe they do alright at oil changes I dont know but dont trust them with your tires...

Sh
Review №19

My go to oil change place. Great people and they wont try to sell you auto repair that you dont need. As a woman, I definitely appreciate this. Also great buy 3 oil changes, get the 4th free.

Em
Review №20

I was recommended to go to Ray from my cars previous owner and wont go to anyone else! This team is very good at being upfront and honest with any problems they may find while doing a simple service. Have always been efficient with changing my oil and often get me in earlier than my original appointment time so that I can go about me day. It is also nice to get follow up messages from them asking if everything is still in working order in the weeks following the service they do. Definitely recommend!!

La
Review №21

They are great to deal with, estimates are correct and they do quality work on time and on budget.

Ke
Review №22

Amazing customer service! They do check backs via email or text after services are complete making sure that everything went well and I feel like they really do care. When Ive had to take my car in before work Ray himself took the time to make sure I made it to work on time while my car was still getting work done. I live in west Fargo and anytime I need work done Id rather drive the 20 minutes to Moorhead than go anywhere else.

Jo
Review №23

Dropped off a car that was leaking coolant, it ended up being the pump. I was not made aware of this and they did the repair without checking with me about the price or letting me know what was wrong. The price was $700 ish. Horrible pricing and horrible service go somewhere else in Moorhead.

Mo
Review №24

They are really great with service and repairs. Pretty quick about it also! They also let you use a car while yours is getting fixed.

Sp
Review №25

I’m giving a 3 star for now till I get my car back, I have my BMW with you guys and I have no idea if it’s fixed or that y’all waiting for me to pay all $1,600+ first before you guys get started, hopefully I’ll find out later on today when I make a payment, I can’t say if you guys are good or bad for now, however I wish my car fix would’ve been just a little cheaper to fix, a $1000 or $1200 would’ve been a life saving, I got school and a lil one to look after but here I’m paying $1600+ on a car, again it’s non of y’all fault, ig I just wished it was a lil cheaper or affordable, looking forward to a second review soon once I get my car back up and run.

Ja
Review №26

Rays is wonderful. I did have one instance where I felt unsure with them and they were more than willing to make it right and explain things to me. I do not trust my car with anyone else. They are honest and if the price is higher it’s worth it to get the correct problem fixed the first time. I first started coming to rays because another machanic had told me a car needed a new fuel pump, rays said it did not just needed a good cleaning and worked great after they did it! Now I’ve been coming for years and don’t plan on stopping any time soon! Thanks to everyone at rays for doing such a great job! I appreciate you all and apologize again for being difficult that one time!

Gr
Review №27

I have always been very happy with the service here! They are honest trustworthy and stand behind their work! I would go nowhere else!

Br
Review №28

I dont know what to think of this place but I have come to the conclusion that I cant trust them completely, especially with all the things Ive heard from other mechanics about other places forgetting to put in new oil after a simple oil change. I do have to give them this... They do quality work, when its done correctly. I had clutch work done recently on a Jeep. The clutch was so worn it failed to engage, and the throwout bearing was completely shot causing my Jeep to stay stuck in 1st gear. They refused to give estimates over the phone. So I had to drive my Jeep stuck in 1st gear to the shop. They gave me an estimate at around $600 for a new clutch and throwout bearing. It ended up being around $1000 due to another problem (understandable). But heres where it got worse. A few days after the clutch work I was driving around town and I went to push the clutch pedal down to put it into 3rd gear just after getting out of a stop light and CLICK! the clutch pedal wouldnt move at all, even with all my weight on it. The Jeep got stuck in neutral and I started to roll backwards through the intersection almost hitting other cars on University Drive leaving me in a very dangerous situation. Luckily someone came by and helped me push it up the incline and around the corner so I could get out of the middle of the road. I rolled under my Jeep and I could see what the problem was immediately. The hydraulic line coupling that goes into the transmission to the throwout bearing wasnt fastened properly. The mechanic there said he was sorry and said hed never seen this happen before. Luckily the 12 month warranty covers all the work they did. Got a free tow back and they did the coupling correctly this time. They did a 48 point inspection for my vehicle but failed to tell me about the crappy exhaust job that someone did in the past (the catalytic converter and pipes have holes all over them that I couldnt see at a glance) the rear brakes being completely shot (tire needs to be taken off to do so, I couldnt do it at the time). At the time I knew very little about mechanical maintenance on vehicles. Im doing most of it myself now. It just erks me that they did something incorrectly. Overall I would recommend this place for serious work, such as clutches, engines, and the like, but for oil changes, brakes, and other simple things, do it yourself or go somewhere else or have a friend do it.

Br
Review №29

Fair pricing, great customer service.

Bo
Review №30

Great people! I have auto knowledge but very little time, so when I cant do repairs myself Im very picky about where I bring my vehicle. Rays is the ONLY place in the FM area I would trust with my vehicle!

Se
Review №31

Great service and fair prices

Ki
Review №32

Always top notch. A little expensive, but its the only place Im aware of that offers a free loaner vehicle while your car is being worked on. Also offers a free oil change after you buy 3.

Ka
Review №33

They have been my to go place for my car issues. They are very knowledgeable and personable too.

Fe
Review №34

Ive gone to Rays since my college days and they have never disappointed. You dont believe? Well heres a lovely short story that will bring you to tears and change your mind:Back in 2015 when I was a college undergrad and had a job as a delivery driver for JJs, my car started making a distinct noise that indicated the brakes were grinding on the rotors. Being the young chap that I was, I did my diligence and reached out to many shops and decided to take the car into a shop that wasnt Rays. This all happened the morning before my next shift. I was doomed. Well, when I took my car into the other shop that morning they ended quoting me literally TWO THOSAND DOLLARS for a new brakes and rotors. Remember... Im a broke college kid delivering sandwiches for income who doesnt have that kind of money (but do have common sense). I end up calling Rays to see if they could fit the project into their schedule before the end of the day (I brought the car to them at 2) and what do you know.. they ended up replacing my rear brakes and rotors for a FRACTION of the price and all got it done before the end of the day at 5.I had my car ready freaky fast and stopping faster than anyone else on the streets. If that isnt crazy good service than I dont know what is good any more. 12/10 stars. Highly recommendable. Tell your momma, aunty, sister, brother, grandparents, and friends about Rays.

No
Review №35

Very friendly and qualified, happy customer.

Ju
Review №36

Super friendly explained everything in terms I could understand. Will definately return in the future.

Me
Review №37

They charged me for the estimate! -which most places do for free. Afterwards I said ok Ill let you know if I decide to get the work done here and he said, well your car isnt drivable, so you really dont have a choice. I said, What? I just drove it here. He gave me a dirty look and I said I want my keys back and he just walked away. If you provide a valuable service, you shouldnt have to intimidate customers using scare tactics to run a profitable business. Another man behind the counter said, dont worry maam, were God-fearing people. We wont screw you over. and proceeded to charge me $70 for running a computer scan on my car.*Saw the response to my review from the shop-I went to college in this city for three years-but youre assuming because ive moved around since graduation I must have the wrong place? This also shows that youve looked at my other reviews from other experiences Ive had-instead of working on your customer service youre attacking reviewers by snooping on their online behavior? What a cop out from the so called owner of this establishment! says a lot about them. It couldnt be possible the man who mistreated me lied, why after all would someone tell the truth about treating a customer that badly? Im letting my friends who remain in that city know to steer clear of this place

Ka
Review №38

I have a love-hate relationship with Rays.First, I love the staff at Rays. They are the kindest, sweetest people. Extremely friendly and positive, they make the experience at Rays worthwhile. Not only that, but they do a great job. Whenever Ive had work done there its been timely and I havent had to bring it in again for the same problem!I also really like the oil-change deal they have, buy 3 get the 4th free, and a free oil change if you recommend them to other people, plus its not super expensive. In addition to the oil-change deal, theyll also do a complete inspection on your car for free. As a college student that needs every penny I can get, I think these deals are great and worth looking into.However, I dont go to Rays a lot for the same reason. Im a college student and cant afford it. Ive gone in for oil changes on my car, theyll ask if I want the free inspection and I say, Sure! If its free why not!?! So I wait, and when they come back they always tell me theres something wrong with my car. Theyre not wrong! However, I have noticed they are prone to making the problem seem bigger than it is.Perhaps this is miscommunication between the people who work the desk and the people in the shop, but Ive had them HIGHLY RECOMMEND services to me, only to go home to my dad and my local auto shop who tell me its not worth fixing at the moment cause itll just cost me more money than its worth, or whats most often the case, they tell me theres not actually a lot wrong with the parts they noted in the inspection.For example, they put down that my coolant for my Buick was dirty and needed to be flushed out. It was suggested that I get it fixed that day because the office clerk said it was extremely important so the engine doesnt overheat. I was a bit busy so I decided Id bring it home and get it fixed. I bring it back and my dad says, Your Buick takes orange coolant. It says right on the cap that the coolant is a different brand and not the other green color, so of course when it gets some use its going to look a little browner. In Rays defense, it did have some use. However, it wasnt as dire as Rays representative made it out to be.Another thing that I noticed is that theyre a bit on the pricey side. I dont really fault them on this, after all they are a small business. They cant afford to offer extremely discounted services. Also, if people are willing to pay for it, great! This is just something that I am weary of because I am a college student, and when they make a pebble sound like a boulder, people can end up spending a lot of money in fear when they might really need that money for something else.I strongly live by the fool me once shame on you, fool me twice shame on me ideology, and this is my second time going to Rays where I felt like they pushed repairs and expenses that werent in my best interest. Of course, my experience with Rays is not terribly different from the experience of my friends in the neighborhood. In fact, the person who originally recommended me to Rays has stopped going here because of steep prices that ended up costing her twice as much as it would have at a different place.So overall, the work done at Rays is good work, they have very friendly staff, and theyre great at oil changes! But take some of their less urgent car repair suggestions with a grain of salt and consult someone knowledgeable in automobiles so you, who may not have that knowledge, can asses whether or not the repairs are in your best interest.I personally plan on going to Rays again for their great college student deals and oil changes, but from now on Ill probably be taking my larger car services somewhere else.

Ro
Review №39

Absolutely love this place great service friendly staff did a good job every time and quick definitely highly recommend

Li
Review №40

We take all our cars to Rays. We find them to be fair, honest and priced fairly. They stand behind their work and always treat us great!

Fo
Review №41

When other auto shops refused to service my air conditioner because of aftermarket additives, Rays fixed it. Quickly too.

Ga
Review №42

I would recommend Rays to anyone in the Fargo/Moorhead area. I used to live in Moorhead where I was close to Rays but I now live in West Fargo and I still go here for service. I was lucky enough to find an auto service who I can trust.

en
Review №43

There is so much I wish I could say but my Facebook post exceeded the character limit. I will sum it up and say that this is not only a business that cares about its community but it also cares about its customers.After a debacle where I reached out to them with my grievances they went the extra mile to re-earn my business and more importantly they made the wrong right.I have never been treated so kindly in my 43 years by a repair garage as I have most recently. Thank you Rays you went above and beyond expectations to make things right. You reached out further than you had to.You can be assured you have a customer for life and I will share my experience with anyone I come across that is looking for auto repair.From the bottom of my heart I truly appreciate what you did for me.James VanRadenOwner- engageBUILD

jo
Review №44

Quick service, and very kind and understanding ownership.

Ry
Review №45

Ive had work done at Rays before, but NEVER again. Came in to get a quote on a part I needed installed - knew what was wrong but Ray would not give me a quote - instead got a BS runaround and told I had to have to make an appointment first. Just needed a quote, like any competent repair shop would give - ridiculous to play that game. Done with Ray - not going back.

Sa
Review №46

Brought my car in for a no start issue. They said it was a fuel pump, after an $820.00 bill, immediately after pulling put of lot, coolant started pouring from the radiator, after talking to them, they said it wasnt their fault. Then, when i pulled into fill up gas, the tank wouldnt fill and poured out the side of the tank. Im not impressed and hope people think twice before going here.

Jo
Review №47

Got a estimate of 1700$ for a few things took to another shop and got done for 600$ around the corner and they did more work than rays planned too this place is scamming people

So
Review №48

Lmao

Ke
Review №49

I called and asked them about a price estimation on repairs for my car. The response was Dont even bother asking for prices, we wont be any cheaper than other shops in the area. They never gave me a price...

He
Review №50

They fix my vehicle right and at a good price!!

Sh
Review №51

Im a young college kid away from home and I went in to get a blinker bulb fixed and a patch put on a tire. They ended up telling me that my blinker was a wiring problem and my tire had a bent rim and needed to be replaced. I had my mechanic from home look at the car, and my rim was not bent and the blinker just had a burnt out bulb. They made minor problems seem way bigger than they were. I will not be bringing my car here again!

An
Review №52

Great customer service! Will definitely be going back!

Ry
Review №53

Worst Place I ever Been to. These Guys Tried to tell me I called and asked to have my heat looked at when I was sitting in the Lobby the Whole Time. I would Stay far away from this place.

Jo
Review №54

Had to cancel my appointment but overall very friendly and very helpful figuring out what was wrong with my car. Would definitely go there again if I have problems!

Ju
Review №55

I calculated their labor rates off their receipt from installing one part, it was around $160/hr. They installed an air vent actuator, I supplied the part, labor cost $120 for 45 minutes.

Da
Review №56

There really good

Ve
Review №57

Prices too high they over charged us

Aw
Review №58

Very helpful and genuinely nice people.

Jo
Review №59

Good friendly local

Ch
Review №60

Provided excellent service. Somewhat high priced.

Sa
Review №61

Great work

Pa
Review №62

I always feel taken care of, and never pushed to do unnecessary work.

Al
Review №63

Worst customer services. Took 6hrs to do a rear brake job, that should have only took an hour to and hour and a half. Plus they broke my wheel stud off and charged me for something they broke.

An
Review №64

Rays is good, honest shop.

Le
Review №65

Dont like the way they do diagnosing.

Sh
Review №66

The BEST in town!

Pa
Review №67

Awesome

Jo
Review №68

I dont

El
Review №69

Friendliest place in town!!

Br
Review №70

Great shop of mechanics

Je
Review №71

Awesome service and smiles

Da
Review №72

Convenience

St
Review №73

Legit

Information
22 Photos
73 Comments
4.3 Rating
  • Address:1313 Main Ave SE, Moorhead, MN 56560, United States
  • Site:https://rayscertifiedautorepair.com/?utm_source=local&utm_medium=organic&utm_campaign=gmb
  • Phone:+1 218-287-0018
Categories
  • Auto electrical service
  • Auto repair shop
  • Auto radiator repair service
  • Auto tune up service
  • Brake shop
  • Car repair and maintenance
  • Diesel engine repair service
  • Mechanic
  • Transmission shop
  • Wheel alignment service
Working hours
  • Monday:7:30am–5:30pm
  • Tuesday:7:30am–5:30pm
  • Wednesday:7:30am–5:30pm
  • Thursday:7:30am–5:30pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:7:30am–5:30pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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