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Duggans Auto Service Center
1405 Main Ave, Moorhead, MN 56560, United States
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Duggans Auto Service Center

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Co
Review №1

My brother recommended this business as Im from out of town. I had a conference in Fargo and they got me in, communicated (very well) about the issues and developed a plan that worked for my finances. Also being open at 7:00 a.m. allowed for easy dropp off and pick up. I would recommend this business and will be utilizing them again.

Te
Review №2

As always great service. I have brought a few challenging projects to Duggans and they have exceeded my expectations. Staff is honest and up front with your auto issues, always friendly and great to work with.

De
Review №3

Duggans Auto is amazing. They always give my wife and I multiple pricing options and try to find the least expensive, best option for our car. We dont go anywhere else with our vehicles.

Ma
Review №4

Personnel was very kind, work on my vehicle was done expertly and quickly. Very pleasef.

Sa
Review №5

Duggans is awesome, they are super helpful and trustworthy. I definitely recommend.

Du
Review №6

I was in a bit of a bind, so I stopped in here a while ago to have my tire repaired and they were able to get me in and out and about 10 minutes. They were professional, the lobby was clean, etc. This type of service is something I really appreciate and given that I work close by its something im definitely going to remember.

Bi
Review №7

Fair, honest, knowledge, friendly, and fast. Locally owned family business. Support local small businesses. The only place in town I have work done.

Mi
Review №8

This is review is long overdue. Last fall I had a noise in my car that Google and calls around was thought to be a possible failing lifter in my Honda Pilot. I was overdue for the factory recommended timing belt change and figured get that done and the noise looked at. Because the noise was coming from within the engine and it could have been tied to the timing belt they recommended to first replace the timing belt and water pump to see if that took care of it.That was not the problem. The next step was to start exploring the other possibilities which meant to start taking apart the top of the engine. I was told costs for labor to disassemble, and diagnose the problem. They found the issue and it was bad. Dan (the owner) really wanted me to see the issue and met me hours before they opened to show me the problem and explain how it could have happened (previous owner neglect on oil changes) and gave me an estimate of fixing it. It required a top end rebuild, I was given every option of trying to re-machine parts, etc.I was told every step of the way cost to diagnose and fix problems. They were very clear that they start with the most common reason for the noise but once they get the engine apart it may not be one single problem but a number of issues causing the noise. They gave me the best price they could, treated me well and did a great job. Best part is the work came with a 20K/two-warranty on the work they did.It boils down to this: Honest, fair and professional.I dont give 5 stars because nobody is perfect. :)

Sh
Review №9

I have a hard time trusting alot of auto repair places, but after my experience with the service and honesty provided here they won themselves a customer for life. Treated me right. I usually work on most of my own repairs myself, but I will likely be bringing it in for repairs now. Quality and integrity!!!

Na
Review №10

I have never felt more comfortable with a mechanic in terms of price, personable staff and over all final return for money spent. Dan is incredibly easy to talk to and work with and the staff that he trusts to work for him ensure satisfaction in the results that they produce. 10/10 would recommend to anyone Id trust to not give them trouble.

Ma
Review №11

Dan was more than happy to work with me when I had a service issue. They are a reasonable, community minded shop, and really care about the customers wants and needs. If for whatever reason you are unhappy with a product or service, they will make it right. Their shop is impeccably clean and organized, and their work is high quality and thorough.

Ro
Review №12

Duggans has always done right by us!

Be
Review №13

My son and 6 others were on the way home from and adventure in 3 National Parks and their car broke down and AAA towed it to Duggans Auto service at 4 am in the morning. Once the shop opened and there was an opening Mason Diagnosed and solved the issue and they were able to get back on the road heading home. The repair cost was reasonable and accurate. Thank you Mason and I would highly recommend Duggans Auto Service!

Am
Review №14

When attempting to explain I was told not to come back and keep my money. Felt very disrespected especially when I tried to explain to the father what his son had done when he was on vacation and wasnt even there. They I like to talk and they dont listen very well.

An
Review №15

As a new resident to the Fargo/Moorhead area, finding a good mechanic can be a challenging task. These guys are the most easy to work with guys Ive had the pleasure of going to. I was referred to Duggans Auto from a coworker after telling him my story of a horrific dealership bill I had to pay when they wanted to replace a cooling fan (My AC wasnt working and this is what the dealer told me was the problem).I had Duggans replace the fan for a fraction of the cost of the dealer and well still no AC (no fault of Duggans). Duggans went through and diagnosed the problem for me and promptly set up the appointment for a AC compressor, condenser, and expansion valve replacement.Duggans kept me in the loop throughout this whole process calling me 2-3 times a day fully explaining what they did, or how they went about their diagnostics.THEN to go above and beyond when I got there to pick up my, now ice cold :) car, Corry took me back and showed me all of the components that were replaced and showed me the machine used to diagnose the problem.Now a full AC system replacement isnt cheap anywhere but it is a heck of a lot less than going to a dealership.Kind, knowledgeable workers who will show you their process. A great shop for anyone.

Me
Review №16

Ive been to Duggans many times for general work and a couple bigger problems. These guys are top notch! I was just in for another oil change and they let you know what all is going on and do thourough checks. This is the only place in the FM area I feel I can take my car to and trust what they tell me. Never had anything but amazing service!

Je
Review №17

Called to ask for a quote on a specific repair (how much to replace the bearing in the front-passenger wheel of a 2007 Nissan Sentra) so we could compare prices to fix a vehicle. The employee who answered said they do not offer quotes unless you bring the vehicle in and they diagnose it themselves (with a diagnostic fee attached, of course). That is ridiculous. As vehicle owners, we should not support this lack of transparency. I understand there are extenuating circumstances which may lead to a different price than quoted... that is why it is a quote not an invoice... but the basic theory would be that is item A is $250 at Joes shop and $325 at Bills shop, any extenuating circumstances would also be cheaper at Joes. So, I will never be contacting them again as we had many other shops offer quotes for us and I am not interested in dealing with people who try to force you to do business with them.You may see this review several times. We called the two AAA service centers first... apparently that title is a joke, or not at all related to their customer service potential.

Dm
Review №18

Great service and reasonable prices. The guys are fast - small repairs are done the same day. Recommend!

An
Review №19

Took advantage of an 18yr old girl, put $500 of repairs into a good running car, it can last you a long time one day and then three days later its a fire hazard and needs a ton of repairs not worth it. And he must not be as good as a mechanic as me - their guy said on day 4 about day 1 mechanic.

Ju
Review №20

Theyve always been friendly and well priced

ry
Review №21

Been take my vehicles there for years. Honest people with competitive pricing. no hidden charges like the other guys. always treat me right!

Kr
Review №22

A great place to get your car fixed

Fr
Review №23

Very helpful and personable. I will start going here.

Ka
Review №24

Unless you have a deep-voiced male call in to vouch for you, they will take advantage and charge you extra for simple tasks like installing a battery.

fs
Review №25

Straight shooters that will go above and beyond. Daughter in college having car problems in negative temperatures and the owner stepped up on a Saturday morning to help out. never expected it. Have me pick him up and drive to my daughters car to work on it. They’ve been in business approximately 30 years. Will only use Duggans from here on out

Jo
Review №26

On Monday My daughter needed a starter replaced on her car while replacing the starter they ( @Duggans) noticed the fuel filter was rusty and leaking, so they called my daughter and asked if it was ok to replace she said yes they did. Today brought the car in to have the fuel pump replaced ( @Duggans ) they said after looking at it, it wasnt worth doing the job, to much other stuff was wrong, after taking $500.00 on Monday for the work then, it was ok to work on 4 days ago but not today. I would not recommend this place! Unfortunately they took advantage of my daughter. Lesson learned

Ma
Review №27

Always excellent service and communication!

Je
Review №28

Took my van in onThursday and had the pressure sensor replaced. On Saturday the pressure sensor leaked badly and I ran the van back to the shop to leave it over the weekend so they could look at it on Monday. That Sunday after dropping off the keys and filling out the form in their drop box I got a call that they had looked at the van, on their day off, and would get it fixed first thing Monday. Here it is on Monday and Im back at work with my van fixed quickly with almost no hassles. They even gave me a free oil change as an apology which even adds to my opinion that Duggans is an excellent repair shop and one I highly recommend.

Pe
Review №29

Been there several times the past year, amazing service!!!

Jo
Review №30

Dan and his crew are awesome. Always looking out for their customers. My family doesnt go anywhere else

Sa
Review №31

Dan is awesome to work with at Duggans! Ive worked with Dan for years, he recognizes me every time and makes me feel so welcome!

Ky
Review №32

I wont go anywhere else. Never do you wrong. You might pay a little more but at least its done right the first time here!

Sc
Review №33

Best place to go in the area! The people that work there truly care about the customers.

Je
Review №34

Excellent service- highly recommend!!

Ma
Review №35

Duggans is the only place I trust for any of my vehicles! They are amazing, always honest, and super helpful. They are my car guys for sure!

Je
Review №36

Well versed and ASE certified mechanics. Very prompt diagnosis and repair.

Tr
Review №37

They told me my car needed a new brake booster cuz they trying to get more money like they think Im dum cuz I didnt need that I took my car across the road an put new drums an shoes an new pads an blead the brakes an my car stopped on a dime dont know why they tried to hustle me or if ther just that dum I told them ik what my car needs an for them to try an point out other things they think is wrong is dum an a waste of time when someone comes in an tells you what they need fixed just fix it dont be snoopin around the rest of the car an try an tell them there something wrong other then what really is cuz my brake booster is fine I will never go back there again

Br
Review №38

Good place. I contacted another place (the one next door on Main Ave.) and they quoted me $130 to take the front driveshaft off, change the U joints, put in the new ones, and put the driveshaft back on. However I took the driveshaft off myself but couldnt get the U joints out. They quoted me $130 just to remove the old U joints, something that can be done in 10 minutes with the proper tools! (which I dont have) So I contacted Duggans Auto and they quoted me at around $50-$70 to take out the old U joints and put in the new ones! A much better price, and it didnt take very long. They even gave me a free shot grease for my driveshaft the next day for free! (It had to be done while it was attached to my vehicle.)

Br
Review №39

My stepson is going to college in Moorhead and does not have a lot of experience with cars, one day his ball joint in his 1997 ford escort broke. He had AAA coverage so he called and was towed to Duggans as they are a AAA recommended shop. Once there, Duggans gave him an estimate which he felt was quite high for the repair so he questioned whether he could afford to have the car repaired there or not. At that point Duggans informed him that they already had a bill for 1/2 hour of labor for diagnosing the repair (even though a broken ball joint is pretty obvious) and that they would charge him another $50 to pull the car back out of the shop. At that point he felt like they were holding him hostage so he contacted us and we recommended that even though the estimate was quite bit higher that what our local shop at home quoted us, he just get the repair done and we would help him with the payment so we didnt have to deal with towing the car back home.After getting the bill for the repairs and seeing that Duggans noted that they felt the car had many problems and was not safe to drive, I did some research on the parts that they put into the car and found that not only had they put in the most expensive parts that NAPA had in stock for the car but that they also marked up the parts 66.5% above retail parts store prices, but then at the bottom of the bill they gave him a discount so he ended up only paying 52% above retail for the parts. Duggans also charged him an extra $25 for towing on the bill because they said he didnt decide to to go ahead with their repairs fast enough so they had to pull the car back out of the shop, they noted that it was $50 but they gave him a $25 discount. Duggans may well be a very good repair shop, but if you get in the unfortunate position of having to be towed in by AAAs tow truck beware that you may be get charged much more than you should because after all, how are you going to leave?I tried contacting AAA about this and after several months finally got a call back and was told that they find it is not unusual for their recommended service providers to charge much more than retail prices for parts and that you go get a AAA discount...I also tried contacting Duggans by email several times with no response.In the end it ended up costing him $361.27 after discounts for one lower ball joint and axle shaft that could have been purchased for $78.25 (retail with tax) and installed in 1.6 hours according to Duggans own hourly flat rate charges.

St
Review №40

Friendly sFast,ervice and Dan has really bent over backwards for me.

St
Review №41

Always great service!

Jo
Review №42

Honest staff that does great work .

Co
Review №43

A wonderful experience

Ni
Review №44

I started going to Duggans 6 months ago. Most of the customers in the waiting room have been going there for 10+ years.

Ka
Review №45

Honest

Information
2 Photos
45 Comments
4.3 Rating
  • Address:1405 Main Ave, Moorhead, MN 56560, United States
  • Site:http://duggansautoservice.com/
  • Phone:+1 218-233-9169
Categories
  • Air conditioning repair service
  • Auto repair shop
  • Auto electrical service
  • Brake shop
  • Small engine repair service
  • Transmission shop
  • Wheel alignment service
Working hours
  • Monday:7am–5:30pm
  • Tuesday:7am–5:30pm
  • Wednesday:7am–5:30pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:7am–5:30pm
  • Sunday:7am–5:30pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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