We recently moved to the area and did not have an insurance agent. I did not have prior experience with State Farm but we were referred to this agency in particular. The service is excellent. They quoted me for all of the policies same day and in some cases over the phone rivaling some of the online only insurance agencies. Their prices were extremely competitive individually and overall they were the least expensive. They also offered a significant level of flexibility in the structure of the insurance coverage including high deductible policies if interested as well as earthquake coverage. The service and responsiveness of the agents, we use Jackie Flewell, is amazing. Immediate response to emails and follow-up calls - all for online-only prices is pretty impressive.
Dealing with Ms. Jackie was a wonderful experience! Best experience I’ve have in a long time with insurance companies!
Called this morning and the costumer service was phenomenal! Joy walked me through my options and answered all my questions with genuine care and regard for my best interests.What I assumed would be a stressful call ended up being a relief, and I walked away with more value than I had previously. I would recommend this office to my own family.
Ive had nothing but great experiences with everyone in this office. My personal agent is Jackie shes a joy, however Ive dealt with several agents here theyre all great
Working with Marty at this State Farm location has been an amazing experience. I transferred my policy from another SF office out of state and cant believe the difference. The customer service provided by this location has been truly exceptional. Marty is prompt with changes or updates to the policy, always available to discuss any questions or concerns and often goes above and beyond to make sure everything is in order even if that means reaching out to third parties. Very impressed with this office and would definitely recommend them!
They wrote my motorcycle policy. The agent was incredibly friendly, efficient and knowledgeable. The experience as a whole went very smoothly and only took a few minutes Everything was great. I plan to use them for any further policies I may need.
Nicole has been extremely helpful in transferring our SF policies from another state. She communicates very well and is very efficient in what she does. The agency was highly recommended and she and Annette have met those high expectations.
Jenah was quick to respond with all of my questions. She was very knowledgeable and followed up with me after the process was complete. I would highly recommend Jenah and Annette.
Marty Collins is a superhero! We were looking to move our insurance from Travelers to another agency and he really stepped up. Competitive quote and personalized service. Then we had a quick move from rental home to home we purchased and he seamlessly worked with us and our mortgage company to ensure we were ready by closing date. Saved us time, money, and stress! And he is a genuinely good person to boot - all we could ever ask for in an insurance agent. Could not be more pleased with our experience.
Im rather new to the Mooresville area and was kinda nervous about dealing with Insurance especially since Im a young adult now out on my own. Marty Collins and co. made me feel right at home. He genuinely cares about you and does his best to put you in the right situation. Good people and atmosphere. Highly recommend for sure but you wont know til you actually see for yourself.
My husband and I were long time customers of Travelers and were looking into moving to another agency. Working with Marty Collins during our transition into a new home while tying together all our other insurance needs was such a breath of fresh air. He made the process so seamless. Thank you so much Marty
Liz was beyond amazing!!! She was sure that I understood everything about my auto and renters insurance policies! I feel like she went above and beyond and to top it all off she saved me a ton of money! I must say this is the first time I ever enjoyed changing insurance and feeling confident at the end of our call. THANKS Liz😊
We work with Joy and we couldnt be happier with not only her customer service but the entire staff there. They truly look out for whats best for our family. They are very knowledgeable with any question we may have. Truly THE BEST people in the business all under one roof. Thank you to Joy, Annette and the entire staff for all you do for me and my family.
Thanks to Marty Collins and State Farm I was able to get my auto and home insurance set up quickly and easily when I moved to North Carolina. Marty was so helpful; even giving me pointers on how to be sure everything was covered during my move. Once I arrived, he kept in touch to make sure i had everything I needed to protect my car and home. I feel confident in him and the services he provides!
Working with Marty Collins has been a great experience! He has a very friendly and welcoming personality. I appreciate all of the help he has given when I was moving to North Carolina. I would highly recommend him to anyone!
I am writing to comment on the service we received from Nicole Scholten. She is hands down the best agent we have ever had the privilege to work with. Extremely knowledgeable, prompt and courteous. She is an excellent asset to the agency. Annette - give Nicole a raise!
Nicole is always super helpful and friendly. Highly recommend this office for any of your insurance needs.
Marty was excellent to work with. He was professional, fast and courteous. Would highly recommend this agency to friends and strangers alike. Only sorry that I didnt change insurance companies sooner than I did. Thanks, Marty!
We were long, long time home and auto customers with USAA, we have a complicated situation with 3 young drivers and 5 cars! Liz was very professional, patient and absolutely wonderful to work thru all the details with! Switching companies can be difficult but Liz made it easy and saved us quite a bit! Thank you and we look forward to being a customer!
Switching coverage to another company is at times difficult. My experience was difficult. I did purchase the policy and then within 4 days purchased another vehicle but... I expect that the expert will ask enough questions to write the policy as requested. Too many things had to be fixed. Everything is fine now but it was kind of painful.
Marty was truly helpful and provided all the information that I asked for. He took the time to answer every question and explain in detail about the different parts of the policy. Thank you Marty
Excellent Service. I worked with Marty. He was extremely professional, patient and knowledgeable. I would absolutely send referrals .
Incredible service, efficent, easy and fast. Martty Collins is the man who makes your life easy and your pocket efficintly managed when you need it. State Farm must be proud of such an amazing Employee, Thanks you Marty Collins.
Customer service is amazing, Marty Collins is very helpful and determined to give the best advice. If you need an agent this is the place to be
I love working with Nicole. She made our transition to State Farm super easy and is always super responsive to any questions.
Fantastic Customer service! Marty and Annette were super helpful with getting all my questions answered and selecting the right policy for me!
Marty Collins was excellent! He answered all of our questions and provided us with a variety of quotes in a professional and timely manner!
Marty was super helpful and fast in getting our quote to us! Very impressed with the speed and level of professionalism!
Hey I received an great experience with Marty. He helped me out so quickly.
Excellent experience transferring 3 different policies.