Would be nice if they participated in the ebb broadband program to help cut during this pandemic.

Internet service is so inconsistent, I’m struggling to remember why I give them a boatload of money every month. The poor people who answer the phone, it’s not their fault, but if we pay this much, I just want something that works. Sent a technician out, and nothing. Called again, and all they did was schedule another technician. Folks, there has to be something better.

Worst customer service possible. Tried to close account, but they refused without verifying the exact amount of the last bill. Used bank to verify the exact amount, but was told repeatedly that it was not correct. What other amount would there be for an automated debit posted every month!?

I set up service with WOW. It was very hard to self install as a matter of fact I couldn’t do it I had to wait 2 days for a technician to come out and hook it up. The connection is trash and customer service is a 1/10. They disconnected my internet randomly and didn’t tell me. I rate wow internet 0/5 stars.

This was the worst decision for service that I made while living in Montgomery, the service frequently went out, the connection was horrible, and if you call costumer service they offered little to no help. If you are willing to excuse all of those problems, terminating service was an even bigger nightmare. I had to find out when a collections was posted to my account that the equipment was improperly logged when I returned it. The first reason that I was given for the collection was that equipment was not returned, so I produced return receipts, the second reason was that the remotes weren’t returned so I produced that receipt. The final reason was that I had an over due bill and one receiver could not be located and that I had to pay both to resolve it. A bill that was never spoken of until I challenged the collections and a bill that so happens to equal out to the amount of the equipment that I produced receipts for. Save your self misery and try literally ANY other company!

Dreadful customer service. Seriously questioning their honesty. Wondering if they take advantage of the elderly.Wow told my father he had to update his modem. While I was talking to them on the phone they informed me that he had been a longtime customer and they had a better rate for him. His bill would drop about 30 dollars a month. They first bill notice came and it was $50 more than his original rate. I contacted them and their response was something like they were merging two accounts????After a long discussion, with a lot of double talk, and a very confusing bill, the customer service agent agreed this months bill would be his regular $30 less one and they new, even lower rate, would drop the next month. She even asked for my email to send me a confirmation. Guess what? No email sent. His account was just charged for the $30 more than his normal bill.I would not recommend them to anyone.

Lured into switching to their business service. SERVICE IS ABSOLUTELY TERRIBLE!!! Service interruption 3 times already course of 2 Month, never could get connected to Customer Service to address outage, reps are very unprofessional. Switching back to Spectrum immediately!! Dont waist time and money with this labeled WOW company, truly garbage to market standard.

You have to drop equipment off and place in metal container in front of the door to the WOW building. Signs on the entrance door says no face to face visits are taken at this time due to COVID

Worst internet I have ever had. Charged me 250 dollars for a modem that their own employee took back, gave 0 warning before taking almost 300 DOLLARS from my bank account wrongfully. i have been waiting a month for a refund, they keep feeding me all kinds of BS every time i try and talk to them about it. The internet hardly ever works, and they wont compensate your bill for all of the outages that come from their end. my apartment complex told us that we were allowed to have any company when we moved in but neglected to mention that WOW is the only one that will actually service the complex. the employees are rude, incompetent, and they will do ANYTHING to trick you out of your money. I love my apartment complex, but this awful internet almost makes me want to move by itself. save yourself, steer clear of WOW. waste of money.

Consistently bad packet-loss (sometimes upwards of 30%), signal occasionally cuts out, and the only way to (temporarily) “solve” the problem is by resetting internet signal through the online portal, which means that your modem’s internet signal will go down randomly at any point from 30 seconds after you refresh to 15 minutes afterwards

I would not recommended WoW service to a blind crippled dog on his last leg. Worst service ever

They cant keep the net up for more than a few hours lately and when call you stay on hold forever you can hear them pick up and put you right back on hold

Awful customer service. I stayed on the phone for over 30 minutes and nobody picked it up!

I normally do not leave reviews but this is ridiculous. I would give you a 0 if I could because this is by far the most unprofessional cable service I HAVE EVER HAD IN MY LIFE! It is always something with you all. Your employees saying one thing that is not relayed to the technician. Wow is beyond unprofessional and apartment complexes have the nerve to have them as the only cable company you can have. I’m so over this BS. The only thing that makes this better is the technician you all sent named Ladarius was awesome. He was accommodating and he explained everything because you all basically threw him to the wolves. He deserves better than WOW!

Internet service is terrible for this area. In the last 2 weeks, our internet has been out more than it has actually worked. When the internet does work, it is extremely slow. Garbage service for the money we pay for it.

DO NOT USE!!! I sold my house and moved in with my fiance back in October. They said they would send me a box to return my modem (moved far away from wow store location). Never received a box. Called after I received a letter in the mail at my NEW address with a bill for it. Said they would send a box. Never received it. Now they have reported me to a collectors agency cause I wont pay for the modem since im trying to return it. How hard is it for them to send me a box...which is something they offered me by the way. VERY FRUSTRATED

Please dont waste your time and money getting WOW service. The service goes out regularly. They charge you for service and equipment that you dont even have. When you call to talk to someone about it, they are rude and wont do anything to help. They constantly increase your payment. Theyll offer you a discount period, but your bill will go up every month so you dont actually receive it. They are crooks. Please take a look at the comments about them on the Better Business Bureaus website before you sign up with them. It will save you a world of trouble. Honestly, I wouldnt give them a one star rating, but the site requires at least that.

Absolutely horrific and incompetent. Inside and out. Basically steal from customers & lie. Unless this is your only option youd be crazy to use wow.

One of the worst cable companies! The service is slow af and we tried to cancel on the 18th and told us they will but we called today to ask about it and they told us we have to pay $80 for no reason. It called them and they hang up the phone on me! I wouldnt even recommend to my enemy. Horrible!

They are still closed even after every other business is opened. Customer service is a joke.

Thanks for helping me with my internet issues

Horrible service... Supposedly 1GB speed????

I used this companys internet service for like 4~5 years but their internet is so unstable and slow. Therefore, I upgraded to 500mb plan but it was ok for1 month and thats it. Later, I called them to cancel the internet plan and the customer service person confused with other customer and being very irritate to me.Dont ever try use WOW internet service please.Also, you cant do much stuffs at online website. You only can do payment and view your statements. You need to call or mail them to cancel the service or do something

I wish I could give less than a one star review. Not only do their advertised speeds come nowhere close to what you actually get, they will not refund or credit you if your internet goes out for an extended period of time.Our lines came down in a storm and they said it would take two days to get someone out to fix it. That tech showed up and couldnt do the work and said they would file a report on the damage and get someone back out four days later. Fine. It was more complicated than they thought.The next appointment day comes and the tech shows up and leaves without fixing it. I wasnt even notified that they had come and left without doing any work. Now theyre telling me another week - maybe.Alabama power had us back up in 4 hours. This company needs two weeks to not tell you that they cant fix it. Instead you have to contact them and have the customer service agent tell you that theyre not honoring the appointment after the fact.Meanwhile, there are live lines down on the property and they wont come fix them. They offered a $35 credit but refuse to come fix the lines. Ridiculous.

Bad service...will turn you off at 12 am. Of due date...

Fast service, and always on time

This is the worst company ever. run run run do not do business with them. terrible everything. this is a company that needs to be rid of

I really hope you guys just close internet business, I cant count it how many times I got disconnected internet ....

No stars! The place was closed still due to COVID. Not happy with service or lack of.

Always problems with connections to anyProgram...the pits and expensive

Packet loss almost everyday, its awful!if youre a gamer, avoid going with this company!Their customer service is good as far as Im concerned though

This 5 star is because of your employee by the name of Kenya. This is your Montgomery Alabama office. At 10:30 or so; my wife called to ask a question. Well not only did Mrs. Kenya not hassel her about me being involved. She help and was so polite to my wife. I dont know what position she in. But she sure has the personality to further your business. Thank you .

I never left a review for any business but I just gotta let people know how horrible wow is . If I knew that wow was The only service provider we could use in the apartments I stay in I would have moved somewhere else, if you could go to anybody else please do. Wow is a joke . The customer service is a joke the internet is a joke, spectrum needs to buy this company out and fire the whole staff, anybody who had anything to do with wow .

Wow has been the best internet company weve ever had plus its less $100 per month for very reliable internet. Thanks!!

I tried to purchase internet and cable from them, but after a week I had to change to another company. I would be watching tv and the service would just go off! When I called the 1 800 number you have to wait 1 hour before someone would answer.

10/10 DO NOT RECOMMEND!I have tried to set up my service for a week now.Day 1 - I called and was told by some kid that I was able to have service connected at my apartment. And then desperately tried to sell service to me. In which case I told him I needed to speak with my significant other before just signing up.Day 2a - My significant other called and was told they are not able to service our area and then the employee hung up on him. 😡Day 2b - I called and was told they were not able to service the apartment. However, gave me a work order number for a serviceability request. I asked to speak to a manager in reference to the above. Employee stated he would put in a complaint.Day 3 - I called again. Spoke with a girl who dilly-dallied around then put me on “hold” so she could look into my serviceability request. Turns out she put me back in the waiting line.Next employee, I asked for a manager. From the time I initially called to the time I got a manager I was on hold for 40 mins and had only 10 mins worth of conversations which lead me no where.Manager finally answered. I vented about all the BS throughout the week. Manager told me he only serviced certain states and not the state I was in, however, he could put me on hold to transfer me to someone who serviced my state. I hung up.Next person I talk to will be the General Manager.I’m livid and will not be recommending this service to ANYONE.

This company should be investigated for fraud. They will Jack your bill up and disconnect your service just to get more money

Always had connectivity issues. After moving, we shifted to Spectrum, only option. Now we always seem to get the speed I paid for. Returned eqpt to wow and got letter the next month saying I owed for non returned eqpt. Sat on phone waiting an hour and finally explained I had pictures dropping it in box (can’t see anyone due to Covid). They said account was good, nothing outstanding. Now I’m dealing with debt collector. Flee from this horrible, dishonest company.

I have unfortunately, been dealing with wow cable for about 3 years now. It has been a terrible situation! I even tried to switch companies when I moved but I wasn’t able to! However today, my service was terminated out of the blue! My bill has been paid and I paid it before it was due. They also closed me out my account after I made my payment. The same account I have had for 3 years. I vow to never use WOW again. This has been the worse internet/cable provider I have ever had to deal with.

I normally do not leave reviews but I have to when it comes to this company!!! WOW is an awful company to have services with!

This company is a joke. Nothing ever works... I call them every month about same issues and nothing has changed. Was suppose to have tech come out and it never happened. Looked into other providers but only wow available in my area. I really hate this company. You have to sign contract and bill still to high... Thinking about getting internet with AT&T and subscribe to channels through Prime

Horrible, unreliable service. Not to mention, every time you call for a resolution, you are on hold for long periods of time.

These people are absolutely the most incompetent, joke of a company I have ever dealt with. They have lied to me 3 times and refuse to correct their screw up. The “supervisor” was worse than the first person I talked to. Horrible!!!!

Wow has been going off and on for about few weeks. it always go off after 12 and before night time. I called wow and they said that they would have it up and working again as soon as possible. I really hate this because I have school and work online. who elses been having this problem.

My experience with WOW has been terrible for many reasons that are similar to the ones below. They have been out to my house a thousand times to TRY to fix the SAME issues. Not to mention having to call customer service and wait on the line forever just to talk to someone in another country who CANT hardly speak English. I even had a man in Customer Service who had to hang up because he said he had to catch a CAB. REALLY?!?! WOW IS CONTINUING to take advantage of their good customers and I think it’s because they are not updating. It’s really been a BIG HEADACHE and I’m going to switch because it can’t get any worse than this.

We are constantly visiting Wow to turn in malfunctioning equipment only to be replaced with refurbished equipment that ends up having its own set of issues. Will be changing carriers soon. One would think for $200 cable/internet fee a month that Wow would do more to ensure better quality for their customers.

I have WOW(formerly Knology) for about 7 years now. No problems. Staff is always courteous,and helpful. Techs are within the time allotted if not earlier. Had the other company for awhile,will not go back to them and will cancel with WOW if they buy them out.

I personally switched and had my parents switch to WOW for the cost savings. I continue to have a savings, but my parents monthly bill is $35 dollars more than originally quoted. Then, the installer left exposed wires above ground and it took a year and multiple phone calls for them to come back to take care of the exposed wiring. When someone finally took care of the exposed wire, for some reason, the repair person who showed up told my parents they needed to have their entire house rewired to resolve issues. REALLY? There no issues prior to WOW. How about WOW doing its job! That exposed wiring stretched across the back yard is on WOW and should have been immediately been taken care of. Now, telling someone to rewire their home, I dont think so. The wiring was never an issue with Spectrum. What is it suddenly an issue for WOW?

The internet never works. You’re paying for lack of internet and to spend time on the phone with them and to still have no internet at the end of it all.

If I could give it a zero I would. Their internet product is trash and I cant wait to have wow out of my house....

I’m stuck with this company because my apartment complex only allows for them to be used. I will not use them ever again after our new house is built. The internet connection is unstable and not worth the money you pay for it and it’s the same for every person I know that deals with this company

I have had great experiences with WOW service. They give you an approximate time they will come. Then they call when they are on their way. When I had a power outage and my internet service was out, the phone representative stayed on the line until my service was restored!!!! They deserve 5 stars!!!!!

It take 30 to 50 minutes to get someone on the phone all they want is everyone money

Have used WoW for 4 years with no issues. Love service, great for gaming. Dont get the cheapest service plan of you plan on getting a good product (same as all internet companies.)

Have you ever called your internet provider and been told that the number you called is no longer in service? That sums up my experience with WOW. Plz give up WOW, its time to go get a real job. Youve had your fun.

I couldnt ask for a better Internet and phone service company, their bundles are affordable, and they work with the customers, not against them. Their service department is above and beyond in what i have seen service departments. I would recommend this company to anyone!

They are closed due to Covid19 but Google said they where open.

The absolute worse cable company in history. They change your appointments without your permission and then fail to alert you. They didnt have remotes to hook up my television 📺 set and customer service has the audacity to catch attitudes when you report them. DO NOT USE THIS CABLE COMPANY

Pros: None. SeriouslyCons: Service, bad reps, PRICES, company culture treats customers very poorly.Highest prices Ive ever paid for a cable and internet service. Costs 50 dollars more than my service with ATT....and yes it is the same package.Took me 3 days to get the OK to disconnect my TV services. 4 hours on phone with customer service, 2 media boxes, and they wanted to charge me while I waited a week for the tech to come out and remove their horrible service. Company is a joke.Will never recommend or use their service again if I have the option.

We called to cancel our Internet service because Wow was consistently unable to deliver more than 20 percent of the bandwidth we were paying for. No problem canceling our service and the representative said we were owed a refund that would be promptly paid.About three weeks later, Wow deducted our bank account for another month’s service. We called to complain, were informed that we canceled our service but not our automatic bill pay and the agent was convinced that was my problem since I should have realized that canceling my service wasn’t the same as canceling auto bill pay.Really? How many people end up paying for cancelled service because the don’t carefully review their monthly statements.A month after canceling, Wow mails us a bill saying we have a credit balance and they deduct $1 from our balance. Their explanation is that they charge $1 for mailed paper bills.I’m seeing a trend here. I’ll get a bill every month until the entire balance is wiped out and I’ll start owing Wow $1 each month for no longer being a customer.Now we are approaching two months since canceling and I don’t have my refund from my fees nor the repayment from the the month they charged me after I cancelled Wow.No, I cannot recommend Wow to any living soul.

I was having problems programming my remote. I took it out to the WOW office and they gave me a totally new remote with new batteries, and programming instructions. The ladies there were so friendly and helpful. I am happy with my new remote, it works great!

Might recommend to my worst enemy 👍My internet actually works about 50% of the time... and when its working it SUPER slow, i cant even log on to their website and sign in because the internet is THAT BAD, so Ive currently been on hold for over 20 minutes while I write this review.

Had no problems in Prattville now it goes out every single day. Will definitely be changing providers.

This has got to be the WORST Internet Service Provider I have ever had the misfortune to deal with. To say Customer Service is bad is an understatement.....its woefully dismal. If you want to wait on hold for upwards of 40 mins and try to communicate with an operator in Venezuela or Nicaragua that speaks next to no recognizable English, then this is the company for you.I cancelled my service and handed my equipment back on January 8, 2019 and WOW immediately cancelled my access to the website to allow me to login online and pay my bill. I had no alternative but to call and wait on a 1-800 line each time I wanted to know when I would receive my statement showing my Early Termination Fee and any outstanding monies owed. I finally got a statement on April 16, 2019 showing my balance and they had added on $10 Late Fee because I hadnt paid the bill in March that I didnt receive.I vowed the last time that I changed from WOW to Charter that I would never go back to WOW because of the poor service I had the previous time...I gave them the benefit of the doubt and returned to them.......WORST decision I have ever made.I never write reviews but felt compelled to write this one as my experience with WOW has been so bad.I WILL NEVER HAVE WOW BACK IN MY HOUSE. Do yourself a BIG favor and follow my lead....The only reason I gave them 1 Star is because Totally Suck Stars dont exist...!!

This is the worst Internet + TV + Phone company, ever! I DO NOT under any circumstances, whatsoever reccomend this service for anyone, business or residental.

They are absolutely horrible. Just read tbe thousands of reviews. 85% completely dissatisfied with the service. They do not care about customer opinion, they do not care about service quality, they will not change their approach to cater to customer needs, and this is a typical Montgomery business who dont give a quarter about addressing customers concerns.As soon as I find another provider, I will be happy to pay the extra money for better quality. Its just not fair to be forced to deal with this company.

I purchased the 1 Gig plan for my home at the end of July. At the time the technician installed the system he stated it takes a few days for the 1 gig bandwidth allowance to be recognized in their system. After a few months of seeming like I was not getting the bandwidth I thought I should via wifi, I bought some cables to check it via a direct connection and run speed tests. Sure enough I was topping out at 100MB. I called and the customer service rep on the phone checked my modem and came back and stated the wrong modem was installed in July.I stated that I would expect a credit for the months where, by their own knowledge and records, it was not possible for me to receive the service of 1 gig that I was paying for. They refused to give a credit for those months to a lower tier plan since today was the first time I called.Forget it I am going to another carrier.

My internet cuts out 12-15 an hour. The worst product I have ever had. I have to cut the WiFi off and use hotspot on phone instead just to watch Netflix. I would not recommend this to anyone. DO NOT BUY, all the reviews say the same thing their not lying.

Can’t believe this place can manage to stay in business..I’ll go without before ever having “WOW” internet again...absolutely horrendous!

Was informed through the mail that my cut off date was December 19th 2019 which is tomorrow....I call the company because I thought my internet was down due to bad weather found out I had been shut off 2 days before actual date on top of that they would receive payment today...Customer Service waived the reconnection fee but would not had to do so had they stood on their word about the 19th...I will definitely be taking my services somewhere else in January

I have had the best experience with wow! Cable because they havproven them selves to me. Wich speaks volume

By far the absolute worst internet Ive ever dealt with. When you have to reset your router 3-4 times each week and they just tell you BS on their service help line... Go up there and get a whole new router & still the same issues. If you live in an area and can avoid having WoW...AVOID THEM!!!

They provide great internet services if you like to experience AOL dial up speeds.Using their service is very nostalgic. Took me back to the late 90s.

Horrible terrible service do not I repeat do not allow these ppl 2 hook up cable n ur home they r awful they dont deserve the 1 star this cable is for ppl who can not get anything else they lie constantly about ur charges which r ridiculous for what u r getting run away quickly from here

I went in to replace my old cable box both of the attendants were very nice

Turned in equipment; representative was helpful and polite.

Absolutely the worst install. Im not sure how they stay in business. I asked then to place the router in one room and add two TV lines. They put the router in a different room and only added one TV line. Then they left a mess for me to clean up at my place of business.I called them to talk to a supervisor. They told me no one was available and that they would call me back. No one called me back. So I had to call me back.

So far we have been very pleased with the WOW Cable Company. After dealing with AT&T in a very large city, the service here is a dream. We never lose our signal, and the internet speed is top notch. Customer service is very helpful and extremely knowlegable too. The reason I gave it 4 stars instead of 5 is because when you need someone to come out, it takes a few days. Other than that, I would easily give it 5 stars.

Good service provider but I wish the internet was faster.

STAY AWAY FROM WOW! CABLE, RUN FAST!!!Prices are very high and service doesnt work. I called and had technicians come out to my house for internet connectivity issues twice a month every month since September of last year and the problem continued until I cancelled service this June. The technicians couldnt fix the problem and eventually the cable TV started having problems and I had to call Wow! Cable twice in one day to ask for them to send signals to the box. They even sent a supervisor with a technician twice and nothing was resolved. My bills were $260.00 every month and I called each month asking to get some help with the bill, because I didnt feel like the quality of the service wasnt worth the money they charged me. Wow! would not do anything about the high bills, I eventually wrote a complaint to the Better Business Bureau, Federal Trade Commission, and FCC on this matter, then the last month of service Wow decided to reduce my bill only $10.00, what is $10.00 when Im paying $260 a month for a service that doesnt work properly, I couldnt play Call Of Duty on my Playstation 4 due to the connectivity issues, and Wow! Technicians had the audacity to say that it was my equipment, and I had an old playstation reason why I couldnt connect to the internet, I bought a new PS4 and soon as I connected it to the internet I got a connection interruption message on my TV during the game of call of duty, so its not my equipment, its Wow! Cables equipment that has the problem. Wow! only wanted my money and didnt care about the product I received. Im a disabled veteran and I didnt ask for anything free, I only asked to be treated fairly like any other customer. I dont care if I paid $10.00 for a service, I want a good working service for my money. In closing take my advice and stay away from this company, they only want your money and wont give you a quality product in return. Thanks.

If I had an option to give 0 STARS I WOULD..customer service is AWFUL. I hate calling for assistance because the representatives attitudes are HORRIBLE. They claim to want to help you but it’s their job to do so. Yesterday, I literally had to go off on a rep because he was very RUDE to me. I will be filing a customer complaint

This company is a complete scam. After being forced to utilize their garbage slow internet as my only choice for three years, never missing a payment, I turn my modem in to the Montgomery office. 4 months later I have a collections mark on my credit! They said I never turned my modem in and I now I owe them money. They never contacted me about this either! I had to find out through my credit report! I’ve disputed it with them for 3 months now and they refuse to do anything. Do not give your business to wow, even if it’s your only land based option. I would’ve just gone through my cellular company looking back. These people will scam you and charge you illegally.

Missed their very first appointment with no call, for which I have zero tolerance. I called, they said tech will be there at (2hrs late), so I cancelled. I wont play this game with you corporate dinosaurs. Dont feel bad, your competitor missed their install appt too so they dont have my business either. I have used mobile hotspot exclusively for years now, and I will continue to do so until you realize you have competitors that can keep appointments.To all my community members victimized by these two companies, there are options which are not advertised to you. Look into using mobile hotspot, switch to ATT internet, stay up to date on SpaceX satellite web, etc....Dont let these ridiculous companies keep robbing our community blind!

I am changing my cable company because I dont think that I should be paying for someone else account that was in their name prior to being changed to my name I was under the impression that there was not a balance to this account if I had known this I would have done a whole new account but the lady told me that it would be easier to just do name change I guess it was easier for her now they are trying to say that Im stuck with someone elses bill I dont think so I ask them to just disconnect and I will change to charter cable and the guy told me that it will be seven days out and I will be still billed for those seven days although I requested it to be discontinued prior to the seven days I will be contacting their corporate office about this matter

SHADY CABLE COMPANY!!! Though it is standard practice for companies to bill late fees, WOW! also charges fees for paying your bill early! I didnt realize that there was such a thing: a penalty fee for paying my bill early!!! This company is HOT GARBAGE!!!

Prices are high and very poor service. Originally, we just got wi-fi and the requested cable. Would not give the bundle price. Wanted an additional $130.00 per month. Changed to spectrum and got wi-fi, cable and phone for $100.00 with better service. AVIOD WOW!!!

WOW is right!!! WOW you will NEVER have service if you use this company, me like so many others here are forced with this company due to where we live.....If you have a cell phone and can do HOT SPOT I would highly suggest using that as your internet service provider...regardless of price, what good is price if the service never works? As so many others have said, my suggestion is to stay clear of this company if at all possible.

Do not use this service. They lied to me. When I called to inquire about prices I was quoted one price, which was the price I was told would be my monthly bill. I decided, based on the price, to sign. When I got the bill it was MUCH more than what I was originally told. When I called to inquire about it, they basically told me too bad. Youve signed a contract and this will be your price. So, basically they lied to get me to sign a contract and then raised my bill. DO NOT USE THIS COMPANY.

This is the absolute worst cable and internet service provider I have ever had. Customer service on the phone and at the local office is awful, internet is awful and the cable selections are awful. Channels freeze and internet outages happen almost every month. Don’t recommend at all!

HORRIBLE COMPANY!!!! They are constantly increasing prices, but their services and employees are the worst. I would not recommend WOW to anyone, even for a discount on a bill.

Wow! - Just as pathetic as all the rest of cable companies. Actually worse. Internet is sporadic at best, cable is way overpriced and you dont even get that many good channels. Just switched to another company. Dont buy their stupid commercials about how they are a different kind of cable company. If I could rate them zero stars, I would. Before I switched, I even asked about upgrading my slow internet (30 mbs - which shouldnt even be very slow) to the 100, and wanted to get the price they had listed on their website. Sorry! Thats only for new customers! So, basically, once they have you, they treat you like trash. Bye bye!

WOW will get every dollar they can out of you while giving you horrible customer service and mediocre cable and internet. I canceled my service and received another bill for an entire month of service, when i spoke with an agent on the phone he informed me to wait for the next statement which would reflect the changes, and of course when i received this bill i was charged a late fee for not paying the previous bill which i was TOLD not to. when i tried to get everything cleared up i found that once you cancel service they disable your entire account number and you cant even sign on or use the automated phone service because your account number gets turned off. I was on hold for 20 minutes and was told i had to pay $5 to pay over the phone which was my only option because every other way had been disabled.

1. Customer service is outsourced and does not understand English.2. They shut our service off earlier than request.3. I had to drive 38 miles to return equipment.4. Could not pay final bill at main office as they can’t do real time billing.I suggest you not use WOW!

The internet hardly every worked and when it did it was SUPER slow. Ended up cancelling and getting Charter. Have not had any problems! I do not recommend WOW.

Awesome prices and the speeds are awesome for the internet, I have 1 gig and I get over 900 megabits per second

Poor rates with continuation of price increases, high speed Internet one day, & snail speed the next, dropping of favorite channels all together or offering them in an additional tiers (more money & not fair) & Customer Care the week of Feb. 11th thru the 15th (2019) ..... Pack lunch!I dont have 30 minutes to wait on an agent or a pre schedule call back. I dont know where the call center is now but the Montgomery office doesnt seem to receive the customers work order.👎👎👎👎 #5DaysNoService #FalsePromises🤥

Lets be honest, nobody likes the cable company. In Montgomery you have two choices, Wow or Charter. Wow is bad but Charter is worse. I liked Wow a lot better when it was Knology. My biggest complaint about Wow is the bill goes up every few months. Theres no appreciation for customer loyalty. We pay over $300 a month now for cable, internet and phone, while new customers get a much better rate. Weve been customers for over 20 years but when I call and ask about a better package they tell me I would gave to cancel my service for over 30 days and then come back for a better rate. The cable stays on most of the time, but there are outages. Our high speed internet goes in and out all day.

Plenty of parking, very nice inside, the lady that helped me was very nice. I went there on December 26th so they were not busy. But it looked like they were setup to handle a busy time. Three or four tvs to help past the time if you have to wait.

This the worst cable internet phone service on this planet... I thought at&t was bad.dam ...who owns this company? It deserves have a star only because of the workers.. the ones in the field only

Very good company. Now offering the Whole Home Wi-Fi. You will NEVER have a dead spot in your house.