Called and asked for a sim card. They were already crazy by telling me it was $22 over the phone. I hung up and called corporate and they said $10 or free by mail. I decided to go into the store I called anyway since I wanted the sim card today. Once I arrived in person it was $35 at this location. Yeahhhhh I will never step foot in the direction of this store again. I work for an AR ATT and our sims are only $5 and often times get waived due to situation, which the rep did not ask. Just awful! 0 star if I could.

Chase was my person at the Verizon store. I entered the store after 2 weeks of hell online with Verizon. I’m 75. Chase was patient and kind. A real trooper. You should be glad you have him. I wrote to CEO complaining and then I met chase. I sat in the store watching him interact with customers. He is the best.Barbara Evans

The folks who helped me were absolutely fantastic! Very patient with all the questions I had, and double checked all available promotions and discounts to make sure I got the best deal.

I went to this location late. However my experience with Chase, the salesperson was Awesome. He was knowledgeable, attentive and helpful. Thanks for a Great Hire! P. Kendrick

Quick and efficient, Michael knew the specs of his products and was descriptive and helpful. Not just plain upselling but actually tailoring recommendations for saving money or better performance based on what I needed. Based on the service I received I would recommend this store to anyone looking for help with cell phones or anything related. Will come back.

Had the best experience. Mr.Malik definitely made me feel at ease with the process of getting a new phone. I will forever be grateful for the service that I was shown

Went in looking for ideas for a Christmas present for my boyfriend, but Im super clueless on what would work well for him. Guy named Michael asked me what kinds of things he uses his phone for and walked me through what features and services would work best for him. I think he helped me find the perfect present! Not gonna say what it is, just in case the bf is looking!

Very respectful, generous, patient and kind. He helped me in submitting my insurance claim and a getting a loaner phone till my phone come. I will refer him to EVERYONE in Montgomery area.

It has been a long long long time since I’ve received such wonderful service. It is quite obvious these people know what they are doing. They spent quite a bit of time with me. Thank you so much Travis. AJ you will go far in the workplace—thank you for being so helpful. I 100% totally and emphatically recommend this store on E S Blvd.

Verizon put me through hell getting this done because of minor problems. Chase saved the day!! Seriously give him a raise

I was in the Verizon Victra store for an hour the representative assist with helping me and with getting the matter solved so I can get my upgrade phone shout to him thanks a lot for helping me

Magnificent!!💯,%👊🏾😀

I always get all my questions answered and the best customer service. Everyone is always ready to help and I never leave guessing. The best Verizon store in the city in my opinion......dont go to Ann St. Verizon store, ever.

I have major issues with new phone: Cannot find the manual to download; continue to get disconnected from Tech Coach; cannot move contact as shortcut to homepage; e-mail does not appear as an app. I dont use g-mail but once in a while. I cannot access my voicemails. Im working at PC because I cant get these items to work.

Pretty attentive and efficient

Excellent service, made my day

Very very good customer service

Great experience and service. Dwight was Very knowledgeable and helpful. I wasn’t rushed, intimidated or made to feel inadequate in any way. I came away with exactly what I came for which has not been my usual experience with Verizon corporate stores. I recommend this store for everyone.

Our sales person was very helpful and we would recommend them anytime there great

Verizon Associates really push customers to purchase new phones versus helping customers to extend the usefulness of their phones

I must say by far the best customer service in store experience Ive had hands down! Kara and ivy were so helpful and patient! They were very knowledgeable of plans and the knowledge of the phones. They met my needs and made me a happy customer. My wait was not long. They welcomed and greeted me with a great smile and customer service. Make sure you go and see Kara and Ivy. Switched from at&t to Verizon yesterday evening. So far Im loving it.

Michael B What an efficient employee Michael is! He helped me so much as I switched cell phone service from ATT to Verizon. Because I bought a new Apple SE, my old files had to be transferred as well as setting up BlueTooth in my car. I highly commend him for his outstanding customer service! Thank you!

The representative was very helpful and she got my phone straightened out. Great customer service

Upgrading phones. Was helped by a most charming young lady, Madeline Smith. Very knowledgeable and professional sales representative. Highly recommended.

Excellent customer service, I was switching from Sprint to Verizon. Natali Wiedemann was very helpful. She was courteous, knowledgeable, and professional.

My experience with Verizon was so outstanding. Everyone was very friendly. Kara and Rodney made sure that I left the store with a big smile on my face. They went over and beyond to make sure that I was happy. The process went by very quickly. I will always come back to see them. I recommend that when you go to Verizon, ask for Kara or Rodney!! All thumps up!!

The rep that I work with at Cellular Sales is the most vivacious outgoing young lady that I have a probably ever met she’s a keeper she’s definitely one you want to hang on to and move up in your system because she knows exactly what to do and people are coming in asking for her and now I can’t say enough about her and the team at this location. All the experiences that I have had with Cellular Sales have been the Best! Everyone has been incredibly helpful. Thank you!

This family/team was extremely helpful. They work amazingly together. They helped me save and transfer voice recordings that were on my old phone, those things that are treasures. The lady that helped me walked me through the process of learning and using my new phone. Thank you Verizon for the amazing staff located at the Eastern Blvd location.

I had a truly wonderful experience in this store today. I came in with my insurance replacement to get my information moved over. The rep I was with spent almost 2 hours making sure every single thing on my phone moved over. He did not once try and rush me out and seemed truly happy to help me. And true to word I got all my pictures and videos that I was afraid I was going to lose and I couldn’t be happier. Every rep in the store was happy and helpful and came over at least once to check on things and see if they could help with what was going on. I have never had such an easy or wonderful time in a Verizon store as I did on this visit. I would recommended going to this store over any others in the area. Thy seem to really care about what they do and are happy to help. Thank you Verizon!

Had a very good rexperienc working with Natalie she was very helpful and vrrv professional at what she was doing and a very nice person .

The rep was knowledgeable and polite

I went to Verizon to get some help on my IPhone 6. Because of the kindness and great assistance by Kara, I ended up buying an IPhone 8. She was so patient and helpful. I will continue to come back to this location. They offered some candy and water, too.! If I could give more than five stars I would. This experience encourages me to keep coming back to Verizon.

My experience today with Jessa was ABSOLUTELY impeccable! She walked me through every step in transitioning into a LG V40 from a Galaxy S8. She made the process seamless. I recommend anyone that comes in to ask for her.#satisfiedcustomer

Very friend and took care of my needs.

I have had the best experience at this newly opened location for Verizon. The customer service was AMAZING!!!! I didnt have to wait to long for my questions to be answered. The issues regarding my question were resolved quickly. I have told my clients, whether a Verizon customer or not, that they should be a Verizon customer. I was truly impressed with the service given to me at this location. Ive waited 45 minutes or longer at a location closer to my job. Absolutely lacking friendliness & customer service. I will drive the extra distance for Great Customer Service!!!Thank you!!!

Jessa helped with my purschase of the iPhone X, and she was amazing! She kept me informed throughout the whole process and made it feel as painless as possible. Michael was able to give me great advice as well. I’m grateful for my service today and even more for my new iPhone X.

Beautiful store. Location. Well staffed. Nice and professional. Fixed phone quick and free. Is this really a Verizon store?

Came into this store to switch phone plans with my wife. We met Blake and he was incredibly patient with us as we figured out exactly what we wanted.And now after 2 months I texted Blake with a question about my new phone and he called me at 11PM and worked through it with me for an hour! I could not be more satisfied with Verizon. If the higher prices I am paying are coming with this kind of customer service, it is well worth it. Keep up the great work Blake! You are making dreams come true.

I love this store!! This location has the most helpful people ever! They helped me transition to a smart pone from my dumb flip phone. I didnt think I would be able to handle it, but they answered every single one of my questions, on multiple occasions. I recommend this store to everyone I know. They will help you no matter what!

Drop my in the water I was fishing came to Verizon store and the Seligman was very helpful and a good guy I would come back to backany day he good I thank him again.

This is the best experience I’ve ever had buying a new cell phone. Natalie was courteous, thorough, and so patient and helpful!!! Thanks so much Natalie!!

Stephen was very helpful and professional.

I was on may way to switching to T-Mobile, until I met Jessa at this Montgomery location. She and the rest of the staff were polite, knowledgeable, and treated me like a loyal customer. I highly recommend visiting this store before you make a change.

We didnt realize that we were not in an official Verizon store. Nevertheless, Charles was a great salesman! Praying we wont have any problems from here on out.

I came into the store to pay a bill and Andre and Desmand gave me a great deal. I will recommend them to everyone.

Kara helped me so much shes awesome..I was having major problems with t moblie..she would not give up until she got me hooked up with Verizon she was resilient..

Very disappointed with this store and a certain associate.. I already had been on and off the phone with customer service, and them verifying everything for me. Already checked and let me know the phone I was adding to our plan, was going to be eligible, I just needed to swing by a Verizon store and pickup a FREE sim card. I called this location, going over everything, and they verified the Sim card was free. When arriving after work, they then told me I would have to pay $20, but then wanted to tell me the phone wasnt eligible... Told me I had to buy a new phone .Told him just let me buy the Sim card (after telling him I was going to call corporate), he then handed it to me saying good luck. He was rude to begin with, but I dealt with it .Needless to say, the phone he told me was locked is now activated with Verizon good try guy.. sometimes its better to be honest than try to get commission .

I had a great experience with this store. The staff was very friendly and helpful. The Rep that assisted me was Jamar he did a good job of explaining everything to me. Outstanding store!

This call was handled very professionally and met my expectations! Help was much appreciated and I found this information very helpful.I ALWAYS use this location since I have found her provides excellent service!!

Omg the service was so awesome here. Everyone was so helpful but Kara was the best. She took her time and assist my family with our new activations. Please come see Kara and crew at this store and let them fulfill all of your Verizon needs.

The best experience I have ever had at a retail store. Crawford went above and beyond for me...I needed a new phone, but was terrified of losing my text messages. Once he found out they were from my son I lost three years ago, he didn’t give up! He spent several hours trying to get my old phone backed up so everything would transfer...and they did! He helped this grieving Mom hold on a little bit longer. I will forever be grateful!

I love this store! They are super friendly and always very helpful. If you are looking for great service this is the place to go. They never disappoint!

Michael was incredible! I came in with a phone that was not working and he made everything work beautifully. My experience was phenomenal. Thanks Michael and Verizon!

I love this store!!! Jamar and Noah greeted me before the door could close and was nothing but nice!!! Very knowledgeable and took care of me the whole way through. Would recommend this store to everyone!!!!

Wanted to say.. I had the best service ever,,, at a much needed time. My purse was stolen with everything I owned in it, was really upset & stressed. Not only was I treated very nice, great service & was allowed a temporary phone to use over nite, till new phone.. was delivered !!!AWESOME KINDNESS !!!THANK YOU !!!!!

Very polite and helpful.

My father and I were delighted with Jessa’s advocacy for us when Autumn Jennings and her supervisor refused to re-instate my father’s phone after having lost it and found it again. We wished for the same reasonableness and compassion shown by Jessa at the corporate customer service level. Without her Verizon would have lost this account. Verizon Customer DISservice gave us several hours of by the book security stonewall which required two family members to call repeatedly and find no help or resolution. Agents and supervisors alike were hog-tied by security to the point of not being able to resolve the customer’s problem. As is common in our society the company is obviously much more concerned about their liability and bottom line than about serving the public. That is, except for Jenna and the reasonable customer service representative, Skylar, she finally got on the phone to resolve our issue. Let me assure you that Jenna and Skylar are doing way more for both the public and Verizon’s bottom line than any of the representatives and supervisors who were too afraid of regulation to do the customer any good.

I have been to the cellular sales here in Montgomery and in Prattville and I would never go to any other stores. They are the best visit after visit. If you don’t come to them you are doing it wrong.

My partner and I are new Verizon customers. We were assisted at this location by Mckalia and Kara. These women are amazing!! They are both extremely knowledgable, personable and kind. I have been to the store with my partner on three different occasions and have been treated with patience and respect each time. Due to the professionalism of these women, it is an absolute pleasure to do business with Verizon. We could not be more pleased. Thank you, Mckaila and Kara!!

Best experience ever! Kara, was excellent, cheery, and patient as we merged several business lines!! Big help! Great job, thanks!!

Every time Ive dealt with the staff of this store theyve been awesome. Helped me pick out new phones twice now and always been ready and willing to give me hand hand when I have any trouble.

It was ok

They were very nice and plesent.

Bought a new Iphone10 and IPad from Jessa. It was a great experience! She was very knowledgeable and helpful. Great experience. Tom

Purchased a iPhone xr discussed with the guy the price was 150.00 more than the online price and more than any other Verizon store . He told me I was mistaken the price was the same . Guess what I called Verizon he lied to make a sale so a phone that would have cost 878.00 I paid 1001.00 . Trust me it’s not over play with my money . iPhone xr 128. Actually I wouldn’t feel this way if the guy hadn’t been so persistent that the price was the same no matter what outlet I took.

Natali Wiedemann has the best customer service in the business!!

Koby . Was a awesome and fixed my phone got my contacts he retrieved my pictures I have I recommend him in this door to everyone I have had a great experience that Wednesday

Went in looking for new phone and to get info on phones... Got so so help. :( very little info.

Just paid bill

Great service both times I came in. First phone wasnt working, got it swapped out no problem. They did great

Had good service. The representative was very thorough and professional.

They was good.

Adam done a wonderful job. Very well pleased with his service.

Excellent customer service, very professional and knowledgeable of products. Worked with jessa.

Had an awesome experience today at cellular Sales Kara was wonderful and so helpful with all my cellular needs

This location was close to where we ate when my phone said. Something.was corrupted. I learned more about my phone at this location than in the last 2 years. My husband and I have been wanting a tablet or pad for years but did not know about them. We left with a tablet, Adam Rollan was great as was the young lady. We feel these 2 need 10 stars.

Michael is a true professional and is very knowledgeable as well as attentive. This means the world to me since I’m legally blind.

I was very happy with that the service that I received today when setting up my new Verizon account. Molly and her trainee were very patient with this electronicly challenged old lady. Am looking forward to discovering my new service.

Great job by Emily changing my contacts over to new phones thanks great job

They wanted $19 for a new sim card for my Verizon phone. SIM cards are free at the corporate store where I had just had a bad experience. I didnt pay for a sim card and probably will leave Verizon after 25 years of my being a loyal customer, due to the experiences of today.

Molly, Jamie and Natali you ladies are awesome. Thanks for your assistance on Saturday.

Very professional but also very friendly and helpful.

Very knowledgeable and helpful! I went in and then took care of everything really easily:) I highly recommend!

The best spot for Verizon Ive found in Montgomery. Super helpful and friendly.

So my go-to girl at the Eastern Blvd Verizon store is always amazingly cool when I come in with my weird phone issues, HOWEVER Ransomware is NOT cool, but now I know why it’s called “ransom” ware. Some terribly faked “FBI” site pops up on my phone and completely took over...could not see or answer incoming calls, texts, emails, nada....but I heard every single one ringing in my ear while I read over this unwarranted & ridiculous “warning” from these fraudulent Feds explaining they’d clandestinely searched my phone (illegal much?) and discovered porn, doesn’t bother me because I know that’s another fraudulent fact of fakery (these guys are total amateurs) but they did offer an olive branch of pathetic sorts. The email very seriously states I may resolve this matter and NOT become a criminal felon for porno or join a sex registry IF I make a payment of $500 in the next THREE DAYS and this PAYMENT MUST be made only by use of a PREPAID VANILLA VISA CARD.....riiiiiight, so if my dumbass falls for your super-dupe, there’s no way to dispute the charges or trace the money.....just don’t be a dummy and dole out any dough til you know fo’ sho’

Great service! Natali is the best!

Very helpful. Chris went above and beyond to help me set up my new phone.

Got me in and out quickly, fixed my phone that was locked up and managed the small miracle of recovering my information. Would recomend

Ivy was very informative about the products and extremely helpful.

Good service good prices

Stephen Bryant I ASK FOR HIM TO PLEASE GET A RAISE. HE DID HIS JOB AND MORE TO ME . HE IS GOOD FOR YOUR COMPANY.

AWESOME CUSTOMER SERVICE FROM NATALI. THANK YOU!!!!!

Very helpful in helping me with my phone with problems

The black man sitting to the left when you enter has the worst most unhelpful attitude. He acts as if you made him work for Verizon. Horrible customer service. I wanted to pay my bill and he had the worst attitude because I didnt know the billing address but ha the pin and account number. I wont be returning!

Michael did a great job! So helpful!!!!! He went above and beyond to help me!!!

Very professional from start to finish. Knowledgeable, concise, prompt, and engaged.

Lied to so they can make more money

They just opened and they dont have a phone number that accepts incoming calls... I cant wait for my contract to end!

Friendly service very time

I came here I had a very bad situation with my phone and they were very patient with me and fixed my problem after Id come several times with the same issues and I recommend them to any body whos a Verizon customer whos experiencing any problems with their phone because of good hospitality