I had very serious issue concerning my policy on a Sunday. Customer care was unable to assist me and explained I would be contacted by the agent location on the next business day. I emailed the agent Ken McElhaney and he responded in minutes stating he was in his way to the office to help resolve my issue. We experienced a hurricane in the area this week and there are many homes that still don’t have power. It meant a lot to me that he was willing to leave his home, travel in poor weather and go to the office to help me. He placed a call as promised once he was able to do some research and definitely eased my mind! I appreciate him assisting me. Thanks again!!!

We were recommended this agency by a friend when we moved to town and I am SO glad we ended up here. Jody always takes such great care of us and is so responsive. Anytime I email or call, I can trust him to be on it immediately. Not only is he reliable and speedy, he walked us through everything with buying our first home and was patient and explained everything when we had a question. A+++

Ken and his team are the most knowledgable in the business. They take the time to explain all of your options and give guidance on the best coverage for you. He has been my agent for over 20 years. My family has used him for even longer... for life insurance, home, car and rentals. I highly recommend Ken for all of your insurance needs!

Ken and his team do a great job. They are very helpful and want to help you with your insurance needs.

Ken’s entire team is top notch! They made the homeowner insurance side of buying a home easy and actually enjoyable. Looking forward to years of savings and working along side Rachel!

I refer all my friends and family to McElhaney Insurance Agency. Kens team treats everyone like family. Youll receive sincere and knowledgeable guidance on the best policies, discounts, and coverage options to fit your needs.Ive always had great experiences with everything from auto and home claims to life insurance and financial services. With Kens team and State Farm you get the best insurance experience in Mobile.

I use State Farm to insure my car, house, and life. I switched from Allstate a couple of years ago and they have saved me a bunch of money each year. Ken and his staff are great. Thanks guys!

Ken McElhaney and his agency staff are the greatest. I have my home owners and auto coverage with the agency and have been very satisfied with the service and cost given. Most of my family have bought policies from my recommendation to this agency and all were pleased with their rates, coverage, and service. I highly recommend this agency over many others because of its professionalism, attentiveness to customers concerns, and the fact that they treat you like family and not like a policy number.

Great company, Ken, Trey and Emily are the best. I have all my insurance needs with State Farm. I would highly recommend using them.

Ken has been my agent for most of the past 19 years. He and his team are superb! They are wonderfully responsive, both in terms of speed and substance. They are attentive to exactly what my concerns are, and do all in their power to find the best ways to serve me. I would recommend him to anybody and everybody.

They made sure I had what I needed to get my tag

We have had our insurance policies through the McElhaney Insurance Agency for years. When I was involved in a car accident that was the other driver’s fault, the members of Ken’s team walked me through what to do and it was an incredibly smooth process. We have also had to file a claim for some house damage. The problem was assessed and the work completed in a timely and professional manner. Ken always makes time to talk to us whenever we have questions! Great family, great business!

Ken and his team are very good in translating insurance into English. We have been customers for over 20 years and consider Ken and his team more like family. They are always ready to answer any questions and help with all of our insurance needs. I highly recommend Ken and his team for all of your insurance needs.

I have been insured by McElhaney Insurance for over 10 years. I am on a first name basis with the whole staff at McElhaney Insurance and the owners, Ken McElhaney and his wife, Erica, are personal friends of mine. Their rates are the best in town combined with the best coverage anywhere. Just call them for a quote and you’ll be pleasantly surprised.

Not only did I get stellar service from William for my liability, disability & life policies on my business, I got some great advice & encouragement from William & Emily!! I am so glad I chose this agency!! CannaBama is a grateful customer for life!

My insurance company. Love these folks. They are the best

My agent is the best. She takes care of all my needs and answers all my questions. She is very friendly and responds to my calls and emails immediately if she is not available.

Ken is a great agent, I had insurance with State Farm with Ken Sr. and Ken Jr. until recently. We were involved in a couple of accidents that were not our fault and in one case with an uninsured driver. State Farm increased continually increased our premiums because of this. In addition the uninsured accident happened more than 4 years ago and State Farm still has not settled the claim. State Farm looks for ANY reason to avoid paying claims and penalizes clients for using the product they purchased. Unfortunately due to the structure of the company, Ken as an agent, cannot assist when his clients experience service issues of any kind.

We have used them for years and been very happy. Good service and good people.

Great customer service from quote to claim! We switched to save money about nine years ago and have been super happy!

Very friendly people work here they try their best to help you their rates are really good. I would recommend them to a friend.

After begging from a previous insurance agency after Katrina, they were the only one who would insure me

I switched from USAA where I was paying $260 a month for 4 vehicles because I was quoted $220 by Ken then after my first month they raised my premium up to $302 even though they already records. Now if I go back to USAA Im going to pay $300 a month because they treat me as a new customer. I wish there was recourse for this.

These people have no respect for anyone. They make the city looked bad.

Great customer service

The are prompt with selling you a policy, and collecting your premiums. The problem is they may, or may not actually underwrite an insurance policy on your property. I would double check that a policy was actually written. In my case it wasnt.