Back in July we needed a rental while our truck was being repaired. It took a little while to get a truck but they finally got one. Went to pick it up and it had been smoked in. Due to the shortage we went ahead and got it, turns out the smell was way too bad and had to return it due to the smell making us nauseous. The next day they had a different truck that was good to go. Fast forward 2 months and we finally get our truck back from the body shop. We had short notice and didn’t get a chance to clean the truck. We left the rental at the body shop so they could come pick it up. Upon picking it up they claimed we had a dog in the truck and it made the employee “nauseous” and billed us a cleaning charge. We never let a dog in the truck, we signed the paperwork that said we wouldn’t. If there’s dog hair in the truck it’s the little bit that may have been tracked in on our clothes. This sounds pretty vindictive by the woman that works the front due to us returning a truck that had been smoked in.

This location is terrible and the managers keep changing every few months. Mike is the worst manager I have ever dealt with. He was very rude and unprofessional which leads me to believe he won’t be there much longer after reading one of the previous reviews. They tried to charge me for a outstanding balance I already paid for. When I called to find out what the problem was, mike yelled at me to never call there again and that my business was no longer needed. I have rented from them for YEARS and no manager has ever talked to me in that manner. He would not let me speak kept talking over me and told me there are other locations that would serve me but he would not. I have called corporate several times and never heard back from the district manager (called them 3-4 times). I guess this is the new normal for enterprise to take all your money but give you horrible service. Some of the other staff members weren’t so friendly either at this particular location. They need to shut this place down and start over because it is hit or miss with who you interact with. They never answer the phones so good luck with that! The assistant manager has more professionalism than the manager (mike) which I guess she was brought in to help him. I can’t remember her name but she was more pleasant than mike and the other staff was. I should’ve went to a different location but this one was close to where I live and at the time, the manager was much more understanding and easy to work with.

I have used Enterprise about 5 times within the last 4 months. Drew Ganem has been an excellent go to for us. Always the best rates and never a problem with the rentals. Always nice vehicles, too. I won’t rent from anyone else for my future car rental needs.

Not Happy with rental, Did not have the items that I requested for my rental. And basically said we are sorry, Have a great day. Will not rent again from

Spoke with Mike who said he was the manager. Let me start out by saying he was extremely rude. It was over toll charge...I took the toll with the rental car for $6 but they charged me another $16 for service fee which the agent did not tell me about when I went to pick up the rental car. I read horrible reviews about this location before but now I experienced it for myself. The manager Mike kept cutting me off before I can finish my sentence and told me to dispute with my bank which I will. As far as Mike being a manager....I think cooperative should pick someone else to lead this location. I did call cooperative and place a complaint so hopefully something gets done about it.......Mike please learn to listen to customers instead of cutting them off especially when your agent did not give out accurate information

Judy (I believe that was her name) from the Sienna location, Judy answered when I called Enterprise, and made a reservation, and also I requested a ride, and Judy picked me up. After arriving and getting everything together. She was very sweet and so kind to show me around the car. She explained to me on how to open the gas tank, and trunk, where the lights and windshield wipers were located. Good and Very Useful information one needs after taking off. I appreciated this greatly because often times when I rent from Enterprise, no ever shows me anything. Its like heres the keys, theres the car, and Go for it. She was one of the best persons Ive ever dealt with while renting a car.

Shady business practices. I dropped my rental vehicle off at the body shop when I picked up my own vehicle. Enterprise left it there for 6 days in the freezing temperatures and snow, then they are accusing me of windshield damage. Plus when I rented the vehicle the lady never did a thourough walk through of the vehicle. I was never offered supplemental insurance. Basically it was close to closing and they were trying to rush everyone out. I have a $350 charge on my credit card which I am disputing.Still disputing this, theyre basically calling me a liar. Their corporate customer service is a joke, the number basically tells you to call the location.

We have used Enterprise many times in the past few months, and we always work with Drew Ganem. She has always gotten us what we need when we need it. She answers all of our questions, and it has been a joy working with her. If we have any future rentals, Drew will be who we call for assistance. Thanks for your help Drew!!!!

Clean car. Very professional young man took care of me. Needed a rental car this week, made a reservation at another location. Stopped by to same store very close to my home. The same man was there and rented me another car. Will never rent from another rental company.

The service was off the chain at this location. I was greeted as soon as I walked up. I had an emergency and they got me straight. Much respect to the staff at this location. I hope everyone get a raise. Good looking out. Ya heard me. Thank yall.

Just picked up a car from Andrew S. Wow! Incredible customer service and attitude. Hes having a great time doing his job...made us feel great working with him and selecting Enterprise. Getting a Mustang doesnt hurt.

I came here because I needed a car and was renting one through my insurance. Customer service was exceptionally well. The car I rented needed and oil changed and they called me and because I liked the car so much and didn’t want to get another one, they asked me if I wanted to take it and I agreed. Would recommend them to anyone!

The online check in process was very efficient, convenient and easy to navigate. I was given a nice upgrade on vehicle as well. However, returning the vehicle was very inconvenient as this location does not have a key drop. Therefore, I was charged an additional day even though I had the vehicle back just shorty after 6 pm. If you have a job and get off after 5, it is difficult if not impossible to have a vehicle back by 6. Staying open until 7, or having a key drop would be very convenient for working customers.

Last week, I received the frantic call from my daughter saying the car had stopped in the turning lane. My heart sank, but I went into action. She called AAA, as I setup a reservation with Enterprise online . It’s the location right in that shopping center with Kroger /Petco. They are on the side facing the Fortbend toll road.So while getting updates from daughter and serviceman dispatched to her from AAA; I called the actual physical location. I was able to conduct business knowing that my child was safe and en route to our mechanics with Caliber Auto. My first point of contact was Drew. It’s now about 4pm, so I needed to ask Drew some questions regarding the cars that would be available to me in my level Chosen and confirm closing hours. This was a Friday and late, so normally it can be slim pickings. Drew assured me that they had many options and looked forward to seeing me.At this point, I’ve arrived at the location with daughter. So, I’m even calmer now. In the meantime, I was greeted by a nice, jovial gentleman named Andrew. he’s the manager and the other half of “team drew and drew”. Andrew, pulled up my reservation and said he had me all ready to go, but I added that I only wanted Texas plates, no out of town plates please . He was so kind by finding me something in my price point. We entered the car, discussed it, and finalized everything right there.But before Andrew left, we discussed my health and he expressed genuine concern about it. I explained that I must be very careful of GERMS as well as COVID bc I’ve got a weakened immune system. So, I had my spray and wipes and I cleaned every part of that car x45 mins only to be so pleased with the results. It was quite clean and backed up the Enterprise promise. So, I went back in and let them know what a GREAT job their cleaning crew was doing!. I believe it’s led by Ronald or he may even work alone. So, you can believe what they say .I can’t speak on other locations, but this one I know for sure has a great team in place and puts customer service & SAFETY 1st.

This enterprise very impressive they are very organized they are very set up for the Covid-19 .They practice safety first.The out standing employee Michael and Judith they kept me informed until they found the kind of vehicle I was looking.Not only that their personally was on point. They were a pleasure to work with.I give them a ten plus .Awesome Customer service.Thank you!

Awesome customer service. Was upgraded to the next class vehicle since they did not have my requested size at no additional charge. Were able to work with me for an after hours return at no additional cost.

I really appreciated the service at this location. We had to go out of town on a family emergency which resulted in us having to return the car later than we booked it for (out of our control). Miguel was very understanding and accommodating. We would absolutely rent from this location again.

Very bad service, specially Mike. Go to other location if possible.

10 stars if I could. The Branch manager exceeded my expectations after the Sugarland store disappointed me twice, Sienna location will always have my business as long as Andrew Strickland is managing it. He needs to manager all the Fort Bend County locations.Thank you again Andrew!

Disappointing, this place is a joke.We made a reservation here but when we went there to pick up the car, turned out there was none available.

I needed a rental car quickly due to mechanical issues with my car and the agents at Enterprise Rent A Car on HWY 6 in Missouri ouri City, TX were wonderful. Efficient and excellent customer service!

Love this place good service, makes me feel like family, thanks guys

Nice clean vehicle was ready up on arrival. Staff are well trained for current Covid-19 situation.I would recommend enterprise 10330 Hwy 6 Ste L, Missouri City, location to everyone.

Rental was fine. No pick up on Saturdays is a new rule at this location - defeatsthe purposeof choosing Enterprise. Car was fine.

Always a disappointing experience with enterprise. The company has really gone downhill with greedy policies and poor customer service in the last few years. I recommend a different car rental service.

No car available and been waiting 9 days for a insurance rental

Great customer service very helpful I will most definitely use this location again

Set up rental online. Reserved an SUV to take my daughter back to college since our car broke down the night before. Went to Enterprise and they informed me that they did not have an SUV. However, nothing was denoted online that they did not have the size of the car that I reserved. I was told that I could wait around to see if one would be returned but a time was not given. Our drive was 5 1/2 hours to college and we had to check into the dorm at 2:00 pm due to Covid and the University not wanting a ton of people arriving all at the same time due to social distancing. I did not have time to wait around. I scheduled the first available time slot of 7:30am at Enterprise. If I was told online that they did not have an SUV available I would have chosen another company to rent from. However I was told by an employee that we do not keep our inventory updated online. This in my opinion is poor customer service. They had a truck for a much higher rental rate but rain was forecasted for our trip so all of our stuff would get wet. It felt like the old bait and switch scheme. The only car they had was a very small Nissan car. Had no choice to take it and switch cars with my husband since his car was larger than the only thing available at Enterprise.

Very helpful people, great communication. Judy is fantastic!

Great location and customer service! It was easy to pick up and drop off. The manager was also super nice and answered all my questions.

I had a few minor concerns, however too care of them quickly and I was ok my way. Sienna location is great!

I went to enterprise without a reservation and they were able to put me in a car within 20 min.The customer service was excellent.

I made a reservation for a car rental for a quick trip to Dallas last weekend.I showed up at the store to pick up the vehicle and had to wait a few minutes for them to get a vehicle ready. I believe I rented a intermediate sized car but was upgraded to a SUV. Vehicle drove great, rental process was very smooth. My only problem was the vehicle was just cleaned and the cleaning job done on this was terrible.

We are regular renters from the Enterprise, Missouri City, Texas location across from Sienna Plantation and work primarily with Ross Williams and the team there at the location, including Andre and Nick, etc. But this holiday week we were looking for a large SUV all over the city and could not find one, but Ross and the team were able to find, not only what we were looking for, but went over and above and got a great vehicle for us. Enterprise, Missouri City, Sienna Plantation, has been our vehicle rental company of choice for us, and we look forward to working with them exclusively in the future. If youre looking for a rental car company location, this one is the one for us and I recommend them for you too!

Good service and very nice car.

The staff here is awesome! Super friendly and helpful. The location can be hard to see because of city sign restrictions but its so worth the extra minute to locate. Ive rented several times from this location and is now the only rental car Ill use.

I have been an Enterprise loyalist for more than ten years. I cannot think of no other when I need a rental car.I am very satisfied with their customer service. The people at the Sienna Plantation location are no exception. Andre treat me with excellent professionalism. The other members of the team are also very accommodating and friendly.

Very organized and friendly. Best Enterprise office I have visited.

Zero stars... was involved in a car accident and my insurance placed my claim with this Enterprise location. I called in around 9:30am and spoke with Branch Manager Kyle Nelson. He said that he had my claim on the screen and named my insurance company. I then asked if he would have someone pick me up and he said he didnt have anyone that would be able to pick me up until 4pm. I advised him that if I were able to get a ride sooner I would be there and he said okay but for me to provide my pickup address just in case I didnt. When I arrived (as I had someone bring me) he then said that he didnt have any full size or smaller vehicles available at my insurance approved price point however he could place me in a larger vehicle for an extra $6 a day. He then gave me a dirty car that was not topped off and kept my car key as I drove off and never once called to tell me he had the key. When I pulled back up he walked outside laughing and dangling the key. His reasoning for not washing the car was its raining but if its that big of a deal Ill wash it. Bugs were all over the car and he said thats what happens when people drive it. I told him he needed to take customer service classes to which he replied hes been in the industry for four years and is the top associate in his region. I am very displeased with his arrogance and the service I received. I have contact corporate as well as filed a BBB complaint. I am an executive member with your sister company National and have been truly disappointed the couple of times I have rented from this Missouri City Enterprise location.

Mike is always ready to eager to help my rental needs👍👍

Judy is fantastic, great attitude, great communication.

From the time I picked my car up to the time I returned it the service was awful. They didnt even greet me when I came in to get the car and when I returned it no one was even in the office and I had to wait 15min. I will definitely be using a different Enterprise next time.

Jerome (Geronimo) is awesome, great customer service!!

Service was great! The agent on hand handled all customers with efficiency and no issues! Thank you

Exceptional services! I was in a crunch for time, they ensured I was in and out in adequate time! The manager and area manager are THE best! They ensure that their customers are nothing but exuberant about their experience at enterprise.

Fast and friendly...Smart and Available...Treat you like Family!!!

I rent from Enterprise at least 2 weeks out of the month and I love the service. Ross Is The Man! He takes GREAT Care of myself, our companies and our team - we dont rent from any other rental company. You cant go wrong renting from Ross and Enterprise Rent-A-Car.Dwight

I reserved a vehicle a month before pick up and when I went to pick up, my vehicle was not ready and time couldn’t be confirmed. The branch manager was a able to get vehicle from branch about 40 minutes away. So I was able to get vehicle about fours later than planned. Did get discount BUT missed out on the day plans we had. So my advise is, don’t rely on this company honoring a reservation without wiggle room in plans.

I will NEVER do business with enterprise again. They stole my money from my credit card. I wont ever fool with you guys ever again!

If I could give a zero I would. This location had extremely perfect service before they got a new manager. I dont even use enterprise anymore, because the new manager was so rude to me. I had literally spent over five grand with this company in less than a year. Never again

The Sienna Enterprise was much more pleasant than the Missouri City office where I found the staff starting with the Manager to be impolite, rude and antagonizing to not just me but everyone in the lobby. I had an insurance rental and was given money for a van, pickup or small SUV. Without searching the Manager stated that all units were reserved. He then told me to call or come back after 4:30. When I returned the parking was still full of the same mini-vans and small SUVs from that morning however he claimed he did not have anything to rent. I understand if a location is at capacity however he didnt try to upgrade me and he was very rude. Not only that but after 4:30 there should have been an accommodation. The Sienna branch personnel are much more friendly and accommodating. While they didnt have the units available initially they continued to search and eventually found a unit, contacted me and switched out the unit to a unit that was more suitable.

The car was ready at the time promised. No problems during the time that I was in possession of the car. Pleasant staff and clean office setting.

Very nice and I got what I needed ! Definitely recommend

The car I was refently rented had the unfortunate odor of poorly disguised cigarette smoke. And, the car was not particularly clean. I also found the inside cover for the trunk area to be completely damaged.Since I was spending the really high daily complete insurance premiums, this was not an inexpensive four day rental. To be fair, I knew I was not getting a high end full size car, but I would have appreciated and expected something in much better condition.When I told the clerk about the issues with the car, not once was any concern or apology expressed. Not cool...My normal Enterprise experience has been light years better than this.

Worst place to rent a car in Missouri City Texas had weed in it wasnt serviced and smelled like dogs and weed and brakes bad oil and filter light on

Great experience working with Andrew

Kyle turned me into a lifelong customer! Very professional and friendly. Ill be back and will be recommending to friends and family

Very bad they stoled my wifes wallet. She left her wallet in there and came back for it, and they said they didnt see anything when she know she left it in there! We had bearly left the place and came back but they didnt see anything! Plz make sure you dont forget things because they dont give u anything specially if its money wise!!!!

Kyle turned me into a lifelong customer! Very professional and friendly. Ill be back and will be recommending to friends and family!

NEW BRANCH MANAGER IS HORRIBLE! I had scheduled a pick up at 9 am for a 3 pm pick up at 3:15 with my kids with at school the driver still had not arrived. I called back and he said he is sending a driver. Still at 3:45 without a driver arriving i call corporate office. They then called the branch and connected me. Then this new branch manager says there there is no rental available and no driver to pick up but will work something out. Its 5:25 and still no calls or driver. Had to get my Parents to pick up the kids at 5;00 pm from school! Never going to rent enterprise again.

Even though they didnt have the vehicle I wanted, the staff was helpful in finding a replacement vehicle.

Five stars the manager guy.. I think his name is Ross ..was really professional and fast.. excellent customer service

People were very nice and helpful. Almost made up for the other Enterprise

I got very fast service and great customer service from Kyle. I will be back to this location when I am in need of a vehicle.

The staff at this location needs training. I reserved a vehicle online and showed up to pick it up but they didnt even have a car in the class I ordered. They lost a license plate for the only car in the class I had reserved. This was compounded by the fact that the car they did provide had an expired registration. After a two hour wait they finally found another car at another location. They tried to rectify the situation by giving the 3/4 gas tank free. At least that was some token Upon returning the car the wait was again very long as the attendant tried to remember to take the keys out to the vehicle to check mileage.

I recently rented a car from the Sienna location the customer service was excellent. The staff was friendly and professional.

Enterprise is no longer at this location. They are at Kroger at 8511 HWY 6. Even after I called and spoke to a rep from the location the day before! I got dropped off with no vehicle, I was picking up my rental after Hurrican Harvey!!! Now I dont even know if I will be able to get a car I have to walk 3 miles. And if I dont get one its 7 miles back to the house Im staying at. WAY TO DROP THE BALL ENTERPRISE!!!!!!

Very bad place to rent a car. I would never go back to this place. Mr. Damien was so rude to me. My car had an accident so my insurance company made an arrangement to rent the car from them. when I went to pick up the car they rented me Nissan sentra and I told them that I am not used to drive this so if you can give me Toyota corolla or some other kind of car which I am comfortable. so they said ok and nobody called me for a week. so finally I went to that place and asked to exchange my car with the Toyota corolla which somebody was returning. so they asked me to come back in the morning so I went back next day morning and Mr Damien told me that somebody already rented that car. so I asked him that why you did not call me .He was so rude. I was really upset.

Zero star. Kyle Nelson is supposed to be the Branch Manager but he was very rude to me today! No one has ever spoken to me that way in my life. Im still in shock after 6 hours. I made a reservation online last week. I arrived and was in line for 45 mins after which I was told I got a free upgrade to a Rogue but would have to wait because the vehicle was being washed. I waited for another 10 mins then decided to leave to pick up my kids from daycare. I told Kyle I would be back in 10 mins with my kids. I came back and Kyle said my car was still being washed. I told him I just saw another customer in a Rogue and asked if that was my car. He said he decided to give me another car that was still an upgrade. I asked for the new car and he said it was being washed. At this point my kids were cranky. I looked outside and saw the same car in the parking lot. I asked Kyle if that was the same car and he confirmed it was. I asked why he lied about it being washed and he said he was short-staffed because someone had called in sick. I asked for an honest ETA and he said another 30 mins!!! I asked why he wasnt straight in the beginning and why he let me pick up my kids when he could have told me the true facts so I could plan accordingly. At this point he said he had voided my transaction and had the right to refuse service, and then walked me out. I asked for a receipt and he said he didnt have one but he would give me his card and I could do whatever.I walked in to Hertz in Sugarland and got a nice vehicle with awesome customer service. My goal is to make sure I tell everyone I know not to patronize Enterprise.... Ive started with all the Sienna groups, my colleagues and network.While I was in line 2 people in line said their cars had flat tires and one said his A/C broke.Good bye Enterprise.

The car wasnt cleaned properly. Items were left in the car from the previous renter. I cleaned and disinfected the car myself.

The young lady that works the desk is awesome. Got our necessary paperwork done in a matter of minutes and we were on our way! Ill continue to use this locations!!!

Excellant staff Bobby and Ronald provided excellent service

I wanted a full size vehicle but was told that wasnt available and that they would give me a call if they had one available. Problem is, they never pick up phone calls or return calls after they have achieved their goal of putting you in some vehicle and have their charges going.Kind of a cheap way to deal with people

This company doesn’t know the meaning of business; it has really bad management. They called at 7pm to inform me that they won’t have a car available for my reservation, which was the next morning.

Great service

Experience was great, the vehicle was more then expected and the service was prompt and fast

Zero stars, this place is horrible they never have any vehicle available other than the compact size. I made reservations for a full size car but when I got there they had nine available. The vehicles are always dirty and disgusting. I’m not sure how the call themselves and rental car agency when they never have inventory poor excuse for a rental car agency!!!

These guys are customer friendly even at 7:30 in the morning

Excellent service....arrived early for pup agent offered to clean Car...or I take as is since I was early

Friendly and prompt customer service.

Great service

Great service, people are awesome.

Great service great people!

Great staff at this new location they were very accomodating and made sure my rental needs were met for my trip only complain was they charged me for a little dog hair never have before and it was a lot

Customer service was great, easy and convenient service

Friendly staff, clean, lots of respect...

Not many cars to choose but very professional.

Donald is the BEST

Okay

Very friendly

Ok, service

Great

Failed to have a reservation at scheduled time. Called once but did not follow up, no email nothing. Now I am late for businessEdit:Tried this location again. This time, they did not even call to inform me that they did not have a vehicle available. I called before going to the location, and surprise! No cars available despite holding a reservation. Worthless