Mark, did a phenomenal job. Very prompt and courteous. He was super friendly too, which is nice when your being towed and maybe not in the best mood. Would recommend Red’s and ask for Mark… great dude!
I have to give these guys five stars because of the great service they provide. A couple of weeks ago my wifes and I car broke down at Professional Property Management on Higgins Avenue, so we had to leave it there overnight. Well, the next day I called Reds and the office lady that answered was able to send me someone out right away. She was polite and friendly. The driver, Paul, got to my car in twenty minutes, picked it up and drove it to Unique. He was friendly and polite as well. I will definitely use these guys again for sure 👍! If you have roadside assistance they will take care of everything with your insurance. Very nice!
Good quick and responsive towing company
I don’t mind paying a fee to drop my truck. I get it; I parked in the wrong spot. But I don’t appreciate you telling me it will be $75 to drop my vehicle and your partner then says no, $175. What is this, the price is right? You can charge someone based on what they drive, or how do they teach all of you to do this if there is no set fee??
Bought a grille guard and had it installed. Very good product great installation.
This is a review for the towing service.Had a really good experience with Reds Towing and Crane. Paul was the driver who picked me up. He was fantastic! I had never been to this area before and didnt even have enough cell service to google what was in town while waiting for the truck to show up. Paul was very knowledgeable about the area (and about vehicle trouble!), and helped me figure out what I would do while waiting for my vehicle to be fixed. I also am not very knowledgeable about vehicles, so it was comforting to be able to ask him basic questions about the car repair process so I would know what to expect.
SUPER fast & friendly! Showed up over 20 minutes before ETA. Wish I would have caught my drivers name to give him a personal shout out! He drove my car to Scott’s EQ & did drop off and all the sign in information for me...such a relief in a stressful situation!
Reds towing is the best.P helped me in so many ways in which he didnt have to but made an extra effort. Amazing service. I would recommend reds to anybody. Thanks Paul!!!
John was amazing! He took the time to change my tire when my Volkswagen didn’t have the right part. He was kind, knowledgeable, and professional. I would use reds for all their services they are the best!
Just had John come help me tow my car, he was very friendly and helpful! The Reds staff was also very nice on the phone and helped me while I was being confusing. They made this process very streamlined, easy, and super fast!
Dont back their products up, highly suggest you go elsewhere
Rude disrespectful and very unprofessional customer service worst experience not once but twice now
Super nice people! Went above and beyond to help us in our stressful situation. The driver was so nice and really funny. We had to drive about 85 miles and it was awesome having such a great driver. Even offered to buy us a soda at the gas station!! He was really helpful talking to us about our AAA benefits too.Drivers name was Roman!
These guys are great!! Monica was very helpful working with on a recent tow. She went way beyond the call of duty.I would highly recommend Reds!!!
Very good towing company. They got to us fast and stuck with their quote price even tho we changed where we where being towed too. Best customer service every! Our serviceman was amazing!!! Thank you Kolten!
The driver was very kind and professional. My car was picked up quickly. Very good experience!
Very overpriced for the service rendered. Will not hold to price quoted on initial call. Not worth your hard earned money.
Will NOT STAND behind their products, GO elsewhere
If only zero stars where an option. Stole my vehicle and now I cant retrieve it until they reopen. 24 hour service, thats unable to assist you. This companies utter lack empathy and civility continues to shock. God help you if you are ever forced to deal with these people. Because they wont.
Had to pay 60 bucks extra so they could have extra time off.i showed up on Wednesday, and saw that they were closed. I came 30 miles for nothing. It wasnt even posted on their site Then, when I picked up the car the headlights were left on by the towtruck driver. These guys are only after your money. Then, since the police called them for me it OF COURSE cost me extra!!! WTF?
They were the company dispatched by our roadside assistance when our car died with electrical problems. Though the insurance said 45 min it was just over an hour, but Doug was super efficient and all business. Expertly plucked our car from a crowded parking lot and delivered it straight into our mechanics shop. Quick and clean.
Was picked up by one of the friendliest staff members I could have imagined. The tow was done quickly, we were taken to the most reliable mechanics in the country and the best impression was made. Thanks Leon!!! ❤❤❤
Very friendly and helpful people!
My wait time was very fast, the driver, i believe his name was Payton(i hope thats right) was very helpful and efficient. will always go with local business because of u guys!! Thanks!!
This place is a joke. I called them an hour and a half ago and got a truck dispatched to me. I was quoted $175 minimum per hour including drive time and mileage at $4.50 a mile. After sitting for an hour and a half the dispatch called to inform me the road I was on was closed and there was no way at all for the driver to get here. But a Montana state trooper, showed the driver how to get here, but the driver refused to come. I got a call about 15 minutes later saying they could eventually get a truck to me, but wouldnt give an ETA. So I ended up going with the state patrols tow truck.
Very quick and polite. Locked my keys in my car and they serviced within 10 minutes. Highly recommend these guys!
David and Frank.... You guys were great today!! Thank you so much for the truck/travel trailer rescue from near Garnet!!
Dont know their topper information. Poor and rude customer service.
Rude person on the phone. Tried to call at 715am for a lockout price quote, when I said I needed it at 8am, when the parking structure I was stuck in opened, she said I had to call back at 8....wouldnt even tell me the quote and was very rude. Not a good way to do business, I wouldnt use them even if they were cheaper, which I doubt they are. With so many other in town options, go somewhere else.
Reds employee Kendra cancelled our scheduled tow after the truck showed up earlier than scheduled, then when we arrived, on time, we waited and waited. When we called them, we found out that Kendra had cancelled the tow with the insurance, and would do nothing to fix the problem. She flat out refused to do anything but tell me it was my problem.In the end, she hung up on me, and when I called her back she did it again.Seems that Customer Service is JOB NEVER at Reds Towing. Ill never use them, and I advise anyone who reads this to pass them up as well.
Very helpful when my engine blew passing through on road trip.
Two times now....once in 2011 where my purse and all belongings inside mysteriously disappeared during an overnight tow. Not us!!! they reassured me. Twice, last month when a 200$ cash payment for a tow isnt on the books. Shady shady miserable people and I think maybe the ball of sunshine who answers the phone should find another hobby other than arguing with people and hanging up.
My family was on a trip from Washington State to Yellowstone, when are alternator went out on the i-90. Reds went above and beyond expectations to help get us back on the road. They took a lot of stress out of a really stressful situation. Thanks again guys!
Driver David was very professional and timely.. good choice Reds
Always bailed me out thankyou bob.
Broke down on highway out of East Missoula heading to Turah at 12:30 am. Called Reds dispatch and very rude. Got a call back saying the driver does not want to come out and I need to wait until tomorrow. So here I sit on the highway in a broke down rig. Nice, sure will spread the word!
Call operater was rude and inconsiderate. Prices were ridiculous. $300 to pull a truck out of a ditch.I ended up calling Blaires Towing in Stevensville and they were amazing. Very professional and affordable, $100 for the same job and they showed up on time and had the truck on the road in 15 mins.
Love and honor this company,they are professional and kind and generous
My car broke down in Missoula Mt. it was towed by reds when it was picked up it had a sub and an amp installed into it. When I picked it up from reds towing the jbl sub, jbl amp and my 6x9s were missing out of the trunk. I know the E brake was on before they towed it and they broke out the passenger window to release the E brake. Dont trust these people, This trash makes me so sad.
Reds Is Listed As My Car Insurance Prefferd Towing Service Company!
Rudest and most unprofessional customer service I have ever dealt with. Was hostile from the very beginning of the first call, refused to provide service to my apartment complex which contracts with them to tow vehicles out of assigned spaces and employee refused to give me the name of her supervisor and hung up on me. The police even told her to tow a vehicle out of a handicap space, she lied and said that they she never received the call, despite the fact that I was there and witnessed the officer make the call. When I once again called to ask the name and phone number of her supervisor to complain she hung up on me repeatedly and my sent my calls straight to voicemail. Worst customer service I have ever dealt with in my entire life. If I could give zero stars I would I have never literally never dealt with a customer service rep in my life that was so rude and no one should ever give this company their business.
Fast friendly service great people and great equipment
Rude. Expletives expletives expletives. If only I had the time to sue these expletives.
Absolutely the best.
Very helpful and fast.
Extremely Rude dispatch coupled with over 90 minute wait for a lockout in the Walmart parking lot.
Helpful staff
I got a hitch installed and was quoted $225 but when I went to pay and it was $315! Apparently the lady who quoted me the price forgot to include labor. I should have gone to U-Haul, it would have been $250 including labor.
Quality Tow
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